Questions tagged [email]

Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.

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1answer
26 views

Activitiy's email content - how is it generated and can it be changed?

When assigning an activity in CiviCRM to a contact using the field "Assigned to". Unless deactivated those contacts get send an email. My question is, how this email is generated - is there a ...
2
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1answer
250 views

Sync new clients added in civiCRM to mailchimp

I have started to use civiCRM on wordpress recently. I have been using mailchimp for sending newsletter. If I add new client in civiCRM, I want them to be added to mailchimp client newsletter list ...
2
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1answer
79 views

Civi CRM Sparkpost - pesc.sparkpost - Error Sending Group Subscription Welcome Emails

So, I'm using the com.pesc.sparkpost CiviCRM/Sparkpost integration extension. It is working really well so far for just about everything except for the welcome email for mailing list group ...
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2answers
209 views

How to check contact read email or not when send email to Individual?

I'm using WordPress 4.9.8, CiviCRM to 5.5.1, I usually send email to contact by Search> Find contacts View contact details Action> Send email Send email ok, Contact received mail ok like picture But ...
2
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2answers
48 views

Contacts visible in mailing list group, not on hold or otherwise dnd, but skipped by mail out

I'm fairly sure I've worked out why this is happening, but want some input to confirm the problem, and hopefully pointers for fixing it. We totally refreshed our main mailing list in line with GDPR, ...
0
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1answer
43 views

Contribution Page Confirmation Emails

So, we recently set up a contribution page for people to buy tickets for a raffle we're hosting on our website. However, we are not receiving confirmation emails upon purchases. We get them when ...
2
votes
1answer
118 views

Image not displayed in the email with outlook

I have created a new mailing with an image(logo) in the text. Contacts which use outlook to open the email doesn't see the image. The problem is the same if the image is in the template or added in ...
3
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0answers
41 views

Disable Email Sending by Authenticated Users?

Running 5.3 on Drupal 7. Is there any built in way to disable the ability for authenticated users to send an email? Currently they can only view their own contact, but the action menu still has an ...
1
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5answers
120 views

Settings - Outbound Mail are not saved

please help, I have a Joomla 3.6.5 and CiviCRM 4.7.14 I just migrated from the dev site to the live site, and now when I check the Outbound Mail settings in CiviCRM, they are empty. Everytime I fill ...
0
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1answer
48 views

How to update a sequence email created by CiviCRM?

I'm using WordPress 4.9.8, CiviCRM to 5.4.0, CiviRules 2.1 and E-mail API 1.17.2 I've created a sequence email by CiviRules by steps: Step 1: After user added to a group G, send email 1 Step 2: ...
1
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1answer
64 views

Some tokens not work with CiviRules 2.1 and E-mail API 1.17.2?

I'm using WordPress 4.9.8, CiviCRM to 5.4.0, CiviRules 2.1 and E-mail API 1.17.2. I've created a Rule that send email to contact when added to a group. I've used some token here https://docs.civicrm....
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1answer
94 views

Bee email composer integration (alternative to Mosaico)

Has anyone had experience with using Bee with Civi? I see that Nicolas Ganivet, the co-founder and CTO of Cividesk, was looking into it back in 2016. In my opinion, Bee has significant advantages ...
3
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1answer
90 views

CiviMail DKIM signature failure

We have DKIM configured with the MTA we are using with CiviCRM, and it appears to be working. However, the DKIM signature fails consistently; using a checker it appears the mail has been altered ...
3
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2answers
84 views

One Users Email not working for 'test'

I am getting a strange error, though I may be missing something really obvious. This is the first user I have added, so it may be my error. Our mailer is set up for SMTP, and it works just fine for ...
2
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3answers
114 views

Why is inbound email activity uneditable in case activity list?

If I send an email to the configured inbound email address it correctly creates an activity. I can see the activity in the activities list on my own contact and on the contact connected with the ...
4
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4answers
192 views

How to enable email sending in CiviRules

I've installed the Email API for CiviRules, but nothing about emails is showing up under actions in CiviRules. Have tried uninstalling and reinstalling, but no change. Is there another step that I ...
1
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0answers
73 views

Authentication error when running the “Fetch Bounces” scheduled job:

Parameters parsed (and passed to API method): a:1:{s:7:"version";i:3;} Full message: Finished execution of Fetch Bounces with result: Failure, Error message: A fatal error was triggered: Could not ...
0
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1answer
38 views

Why does the default 'from' email address not show as the first option when using 'Send Email' Activity

This seems odd. If I add a second email address to the list of "from" emails at /civicrm/admin/options/from_email_address?reset=1 and set it to default, i expect it to be selected as the first option ...
5
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1answer
115 views

Difference using primary vs main email address

What is the different between the main and primary email address? How are these two used by CiviCRM?
2
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1answer
20 views

Need to search for the contacts who's email greeting or Addressee fields have been left blank

When trying to send out mass emails, there are contacts (members) who's email greeting or addressee fields have been left blank in their contact information. Is there a way to search for all these ...
2
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2answers
78 views

Blocking specific email users from registering for events

We have had a particular email address used for registering a number of different participants for workshops in CIVIEVENT - and subsequently cancelling - that we believe is an immigration scam. ...
0
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1answer
27 views

Email blast mailing through CiviCRM

How can I send an e-blast email mail to groups from different states after pulling a report in CSV FORMAT from CiviCRM
4
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2answers
74 views

Email-to-activity processing – can't create subfolders of the inbox

When setting up a Civi site for a client, I turned on email-to-activity processing. When you do this, Civi tries to set up two folders ('CiviMail/ignored' and 'CiviMail/processed') as subfolders of ...
3
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1answer
532 views

Bounce Handling with Amazon SES/SNS

I have a setup with CiviCRM and Amazon SES, everything is working fine. A Problem arises with the bounce handling. Amazon can either do that internally via Amazon SNS, or just forward the mails to ...
2
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1answer
102 views

Unsubscribe error message

If the Civi user isn’t logged into their account then they get the following error when clicking token inside their email footer: Sorry, due to an error, we are unable to fulfill your request at the ...
4
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2answers
105 views

How to send a confirmation email when adding a contact to group via API?

I'm using the REST API to create contacts and add them to an existing mailing group. I want to add them as pending and trigger the confirmation email but I can't find a way to do it via the API. The ...
4
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1answer
131 views

Email-to-activity processing – create Activity at future date

I would like to be able to set tasks on a Contact using the Email-to-Activity processor. This would allow me to set Scheduled activities on a Contact in CiviCRM, like: Follow-up with Sally in two ...
2
votes
1answer
34 views

What order are CiviMail emails sent from CiviCRM?

Is there a clear pattern to the order in which emails are sent from CiviMail queues? For example, emails are sent from the queue in no specific order sorted alphabetically, A-Z sorted by contact ID ...
0
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1answer
22 views

Hook to stop a contact's email from being deleted

We have a new requirement to stop an admin from deleting a contact's email if that email is found in one of our other systems. I am trying to do this through a validateForm hook. I can figure out ...
8
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6answers
514 views

Why do 'track click through' links not redirect to correct address?

When I add links to external websites (such as www.wikipedia.org) to mailings and check 'track click through' the links go to a page on my website that says 'page doesn't exist'. The url is something ...
2
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0answers
80 views

Civimail bounce

I'm beating my head over this, maybe someone else can shed some light. Centos7 php7.0 mariadb 5.5 Joomla! 3.8.7 CiviCRM 5.0.0 Virtualmin (Dovecot 2.2.10 + Postfix 2.10.1) If I run the email ...
0
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1answer
55 views

Primary Emails not Being seen as primary

I have an a bunch of organizations we imported via csv. The email addresses are checked under the contacts summary as 'primary'. However they are not receiving emails and reminders and in search ...
1
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0answers
18 views

The reply-to field is populated with a number sometimes when sending mail

I'm having the following problem on site running 4.7.31 and I would like to know if anyone else is having it. When sending an email from the contact summary screen, if the user picks their own ...
0
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2answers
37 views

All emails are sent from the same address

I've noticed recently that when you send an email via Actions->Send Email, it does not show as being from the address you are logged in with or the one you choose from the drop-down. Instead it always ...
1
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0answers
79 views

Mail sender validation error

Using CiviCRM 4.7.31 / Joomla! 3.8.6 / PHP 5.6.33 After Upgrade from 4.7.29 to 4.7.31 it is not possible to send mails. Test Mails do work Error is obviously related to standard sender address, but ...
2
votes
1answer
150 views

What are some best practices for inbound email handling with CiviCRM?

Our organization has grown past the point where one person can handle the inbound e-mail from our members. I'm looking for best practices from the community on how to handle this. We don't want to ...
2
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0answers
57 views

How do I reply to an email in CiviCRM (Activity or CiviCase)

I have CiviCRM set up to import e-mails that are sent to our main support desk. These e-mails come in as "Inbound Email" activity types. At this time we are manually importing those e-mails into a ...
1
vote
4answers
89 views

How can I import e-mails to CiviCRM?

I would like to be able to select and import one or more e-mails from my external inbox, into the Activities of a Case, creating a new activity. Is this possible and if yes, how? Who is familiar with ...
2
votes
1answer
55 views

Inbound email formatting differs in Activities compared to CiviCase

Is it possible to include line breaks in activities created from inbound emails, given that this is implemented in CiviCase? If so are there any suggestions about how to go about implementing this? ...
2
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2answers
42 views

View bounces when sending through general email (not CiviMail)

Is there a way to view or be informed about bounces sent through CiviCRM other than through the CiviMail component (i.e. send now, transactional emails, etc.)? I discovered that a contact who should ...
0
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1answer
70 views

Very slow mailing job with Mosaico with Imagick and UrlFilter.php errors

I have a problem where my mailing is being sent crazy slow, like hundred emails an hour. At the same time my cpu utilization is of the charts where apache2 is using like 99% of the cpu. In the php ...
2
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2answers
54 views

How to send an email message with CiviMail to a certain % of contacts in a group

I want to send a newsletter twice (or more) a week to certain contacts in a group, but I don't want to send people more than one e-mail per week. In this scenario, what I need is to limit the number ...
2
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1answer
806 views

How to use G Suite / GMail as your CiviMail Provider

After receiving some clarity on CiviMail settings and using a ton of guides - we were able to setup GSuite / GMail as our email provider. The answer to how we implemented it is below. If others have ...
1
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1answer
120 views

CiviMail Alternative Outbound Mailbox/From Address

We are using CiviMail, but I'm a bit confused on the purpose of the FROM field when sending mailings. We have about four different email addresses set up in the CiviMail From Email Addresses screen, ...
3
votes
1answer
44 views

Emails templates in the language of the receiver

I am working on a project in Belgium, where they speak French and Dutch. Now I want to send an email in the language of the receiver, using a standard template. Does CiviCRM offer options to support ...
0
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1answer
136 views

Questions About Mailer Settings - Suggested G Suite settings?

I have CiviCRM send scheduled mailings once every 15 minutes. Because our list is under 800 contacts - we have decided to use our GSuite account for CiviMail. The settings are all correct - but the ...
3
votes
1answer
68 views

Sending PDFs on event notifications and reciepts - disabling

Why is it when you go to: civicrm/admin/setting/misc?reset=1 Admin->System Settings->Misc And set "Attach PDF copy to receipts" to "no" that PDFs are still being attached to receipts? This appears ...
0
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1answer
271 views

Problems getting smarty to work

I'm not sure where to look - I've tried everything that I can think of to get smarty to work in an email template, but it's just not happening. I'm using CiviCRM 4.7.27 with WordPress 4.9.3. I've ...
0
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2answers
32 views

How to specify which Activity Types should trigger notifications to the Assignee

Currently the setting at civicrm/admin/setting/preferences/display?reset=1 (pls don't ask why it is a Display Preference!) is just an On/Off switch. Looking in to providing an extension so the ...
1
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2answers
108 views

Multilingual Email Greeting

CiviCRM for WordPress 4.7.15 Problem: Fix the Email Greeting, so it takes advantage of the preferred language and gender fields. I took a look at: https://wiki.civicrm.org/confluence/display/CRMDOC/...

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