Questions tagged [email]

Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.

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1
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0answers
39 views

Event receipt has empty financial details

CiviCRM 4.7.29 "Events - Registration Confirmation and Receipt (on-line)" email has empty data for Price, Sub-total, tax and total. But, if I re-send receipt later via contribution action 'Receipts -...
3
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1answer
48 views

Tag Contact Via Link in Email

Is it possible to build a url to be included in an email sent from CiviCRM such that when the user clicks the link, they will automatically be tagged with a term in the system? Or maybe add an ...
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4answers
113 views

Can I disable Notify Activity Assignees for some Activities and/or user levels and leave it on for other Activities/user levels?

We're on Civi 4.6.21 and Drupal 7. Under Administer -> Customize Data and Screens -> Display Settings there is a setting - "Notify Activity Assignees - When enabled, contacts who are assigned ...
2
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2answers
216 views

How to check if a contact has an active membership in a smarty template?

Is there a variable that one can use in smarty in a message template to simply determine if a contact has an active membership?
3
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1answer
81 views

Stop recur mails from sending out to users

Current civi behaviour is that whenever a recurring payment is made using a contribution page, two emails are sent. Contribution Receipt AND Recurring start notification. Now, when the next ...
1
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2answers
81 views

{domain…} tokens not parsed in regular mail?

Is it me, or are the {domain...} tokens not parsed in a private (non-civimail) mail ? Like, when sending a mail from a contacts page ? If it isn't me, then the documentation here is wrong ? https://...
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1answer
81 views

Setting up a Green Party email

How do I set up- what do I need to set up, a Green Party email? No one in our local party knows! Gateshead Greens
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1answer
54 views

Does Email Signature extension work on CiviCRM 4.7?

Is anyone successfully using Email Signature extension on CiviCRM 4.7? https://civicrm.org/extensions/email-signature
1
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1answer
48 views

Why is my email stuck in “Scheduled” even thought I sent immediately?

Everything seems to be configured correctly from a mail server perspective. Why is my email stuck in "Scheduled" even thought I sent immediately? See screenshot... it's just an email to a group on 16.
3
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1answer
45 views

How can I hide non-mailing list groups in receipts?

At the moment, when someone signs up for a membership or makes a contribution, the receipt returns a list of their newsletter subscription groups AND non-mailing lists group assignments. How can I ...
2
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1answer
46 views

CiviContribute: change “from” email address for thank-you letters

I'm using CiviCRM 4.7.27 and am trying to change the "from" address used for thank-you emails generated from CiviContribute. The workflow we are using apparently has no option to choose the email ...
2
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1answer
55 views

Why do email drop-downs show “email protected”

Whether when selecting a from email address in CiviMail (or Civi regular email), or selecting (the email of) an existing user in Drupal Webform_CiviCRM, the email will sometimes be hidden and the ...
4
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2answers
82 views

Email a user when they are assigned as case manager?

Can anyone advise on the best way of sending an email to a newly assigned case manager/advisor? (ie to a specific case relationship when it is first made) I've looked at the civirules extension but ...
3
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3answers
69 views

Is it possible to automatically email individuals once I manually add them to a group?

I'm with a small non-profit, and we'd like new additions to our general mailing list to automatically receive a "welcome" email when we manually add them to the list (a group in Civi). Is this ...
0
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0answers
15 views

Can I have a different email address to confirm a group subscription?

I'm using a webform to allow users to sign up to a newsletter group. The confirmation emails use the default 'from' email address in Civi. Is there a way to select a different email address for this ...
2
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3answers
395 views

Mandrill - webhooks for two different sites?

We have a client who has two webhooks defined in Mandrillapp - both of them reacting to the same events (click, open, etc). These webhooks have a post url of two different sites(dev and live). Eg. ...
1
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2answers
169 views

Outbound mail config in civicrm.settings.php?

Is it possible to store the outbound mail settings in civicrm.settings.php? SMTP server IP address, port, user...
1
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1answer
37 views

Membership Director change

We recently changed Membership director, but the old director stills receives email notification when new member sign up. How do we change that? In general, how do we set-up email forwarding? ...
7
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1answer
156 views

How to change hard coded limit of 50 transactional emails?

I'm sure I read recently that it was possible to change the maximum number of emails that can be sent using the transactional mail in CiviCRM. Did I imagine this or can the hard coded limit of 50 be ...
0
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1answer
47 views

One Time Login URL not Received : Looking for a Spare Solution

Drupal 7.56 / CiviCRM 4.7.20 Some (only a few) of my users do not receive the "one time login url" mail when they want to reset their (forgotten) password (also checked in spam and trash). The odd ...
1
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3answers
70 views

Getting into the inbox with Sparkpost

During testing of sparkpost we are getting into the inbox with gmail, yahoo and aol, but not with microsoft. We are getting an 8 on microsoft's bulk complaint level which AFAIK is associated with the ...
1
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0answers
51 views

Duplicate emails option not working

We have a lot of contacts in our system that share the same email address. In one instance, there are 37 contacts with the same email address. For mass mailings (via CiviMail), we have turned on ...
2
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1answer
51 views

CiviCRM uses mail server account address as sender

I log in as a user of CiviCRM. I then go to a contact and send an email as activity. Even if my mail address is shown as sender in the mail, when the mail is recieved - the sender is the account used ...
3
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2answers
64 views

Pass message template id through URL?

We have a unique situation where we've built a Drupal View of CiviCRM contacts and want to provide a link to send an email through CiviCRM. This can easily be done by using: www.mysite.org.uk/...
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1answer
26 views
0
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1answer
42 views

Log / report for emails sent using Events > Find Participants?

I sent a dozen or so emails using Events > Find Participants > Email - Send now. At least some of them arrived successfully (recipients are responding), but I can't find a log or report in CiviCRM ...
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0answers
25 views

Email-to-activity processing - don't include attachments

I LOVE me that email-to-activity processor. But I'm using up all my disk space because it's also including the attachments from the emails I'm forwarding into CiviCRM. I don't need the attachments in ...
3
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2answers
43 views

Where is the record of Email --send now (50 or less)

I have been sending email queries to volunteers in the "contacts in the group" area by checking their names and using the " Email send now (50 or less) action. These emails do not show up in email ...
2
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1answer
57 views

Add Custom CSS to Civi Email

How can i add some custom css to a message template? I want to add it to the header. Is there a file I can edit?
1
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1answer
33 views

Opt out by email — return address doesnt exist

I am testing our ability to include opt-out as well as unsubscribe by email options to a bulk email newsletter. When I try to opt-out/unsubscribe from a test message (as recipient) using the ...
1
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1answer
59 views

HOWTO create full list of Contacts in ON HOLD status

I may be missing something, but I'm trying to exclude (from a contact export list) all contacts that have a "ON HOLD" status for their primary email, particularly if it's an Opt-Out, but Bounce would ...
2
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0answers
70 views

Confirmation email to new user on submitting form via a Profile

I'm new to CiviCRM on Wordpress and need your help...I've created a sign up profile where a user can enter their contact information....I need to send a conformation email to the user as soon as he ...
1
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1answer
83 views

Include PDF welcome package attachment with email receipt

I am trying to sort out if I can include a PDF attachment for new members with their registration confirmation email. There are several different member types, each would require a different PDF. The ...
2
votes
1answer
93 views

smart group change log criteria

I am using CiviCRM 4.7.7 on Drupal 7. I want to send an e-mail to each contact added "Today". So I supposed to create a smart group with the search criteria "Added=Today" in the "Change Log" section. ...
1
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1answer
78 views

Why does this custom file field uploaded on profile not download from the emailed link?

I created a custom profile (to use as a form on my website) with a custom file field...When the user fills out the form, they upload a file, and the form is sent to the admin email address. When I ...
2
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1answer
20 views

Uploading contacts to new group

Is it possible to import a list of contacts (name and email address only) from a google spreadsheet to the database and start a new email group containing only those addresses? Thanks
1
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2answers
95 views

Error 500 when using Mosaico with large content and number of users

I am using Drupal 7.56, CiviCRM 4.7.20 and Mosaico extension 2.0-beta2.1494950412. When sending an email with a few images to ~950 contacts I get an Internal Server Error (500). Removing a few images ...
1
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1answer
28 views

When profile matches on email and the email that matches is not the primary, it overwrites the primary giving the same email repeated

We have a profile for registering people. It is set to match on email. If an existing contact fills out the form but say uses their billing email address and not the one set as their primary, it ...
3
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1answer
23 views

How do I regenerate the text version of an email after editing the HTML draft?

As asked in title. Thanks for your time!
1
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1answer
13 views

Run report of donors with email addresses

How do I run a report that lists anyone who is a donor and has an email address in my organization's database on civi?
0
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1answer
55 views

using MailChimp on LAN CiviCRM

Our institute uses CiviCRM only on our LAN. is it possible to use mailChimp for bulk emailing, CiviMail, in our LAN CiviCRM.? Wordpress, Wamp 3, Windows 7
0
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1answer
35 views

spam problem (inbound mail)

I do have problems with some inbound e-mail processed by mail to activity. Some spammer got hands on the e-mail address for e-mail processing to activity. I have listed the e-mail address displayed by ...
3
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4answers
113 views

How to remove certain items of custom fields when sending a offline receipt?

I have 2 set of custom fields for contributions and certain items of that are not meant for donors to see, only for admin purpose. But they are automatically included in offline receipt. How Can I ...
2
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1answer
82 views

Why does outbound email stop working after enabling the PHP Mcrypt extension?

On a CiviCRM 4.6.30 / Drupal 7 installation using the com.cividesk.email.sparkpost extension, outbound email stopped working after enabling the PHP Mcrypt extension on the server. This affected both ...
0
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2answers
41 views

get name and email in exchange for free PDF

We would like to get leads by offering a free PDF in exchange for name and email. Ideally, would like to eliminate bogus/spammy leads before either emailing them the PDF or allowing them into an ...
2
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1answer
42 views

How can I create a group containing all contacts with more than one email address?

I'd like to create such a group so that I can contact them to identify which of their multiple email addresses they want to have as their primary one.
1
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0answers
40 views

Bulk mail still listed under Activities tab

context: I'm upgrading from an old civicrm 3.4.5 (d6) to 4.7.22 (d7) and have done so apparently successfully.. I see reference that bulk emails are no longer listed in the activities tab by default ...
0
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1answer
90 views

Cannot send email from CiviCRM after upgrade to 4.7.21 (Joomla 3.7.3)

After upgrading CiviCRM to 4.7.21 (on Joomla 3.7.3), no emails get sent from CiviCRM (transactional or from CiviMailing). In System Settings >> Outbound Email (SMTP/Sendmail) when I click on "Save and ...
2
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1answer
40 views

configuring SMTP on windows 7 for Civicrm

I am running CiviCRM 4.7.20 on Windows 7, Wordpress. CiviCRM will be accessible only in our LAN network. Want to use the mail functionalities. Got stuck with the email configuration. Bit confused with ...
1
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1answer
61 views

How do make an ACL to allow the searching of contacts in a smart group?

I want to allow someone to send email to a group. So I'm trying to set up an ACL to allow for the searching for contacts in this group. In the ACL definition dialog I'm choosing the 'search' ...

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