Questions tagged [email]

Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.

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118 views

Send an Email from CiviCase

is there a way I could add the "Send an Email" activity to the CiviCase timeline? I was hoping to file an activity in the timeline so that x number of days from the Open Date, the user can "Send an ...
  • 1,121
1 vote
1 answer
166 views

Even registration emails not going through - registration produces error

Event registrations hang for all events and then gives error whenever "send email confirmation" is set to "yes". While it's hanging, I can see the registration went through, then it finally shows an ...
1 vote
0 answers
49 views

How can I re-send an email to a donor using a system workflow message template?

I am using CiviCRM 4.6.3 on D7. A number of users created PCP but lost their automated emails for PCP Supporter Welcome message and their other system generated email for one-time password creation. ...
2 votes
1 answer
116 views

Simplenews vs civiMail

I'm considering using Drupal's simplenews module for sending (most of) my email newsletters, rather than civiMail. Are there any disadvantages to doing this? The background is: Drupal 8 and civi 4.7 ...
  • 181
0 votes
1 answer
56 views

Why does From Email address '1' retain FIXME as its name in the db

On 4.6.4 I recently spotted a client where a Scheduled Reminder was be sent using From Address = 1 In the UI this was clearly correct ie it had the clients email in it. But they were arriving in ...
  • 27.3k
2 votes
1 answer
235 views

Cron job fatal error - scheduled emails won't send. AddThis 5.0.7 issue

I updated AddThis for Wordpress 4.0.7 to AddThis Sharing Buttons 5.0.7 and scheduled emails stopped sending. I determined that the cron job was getting a fatal error. Job path - "https://www.xxxxxx....
  • 23
5 votes
1 answer
56 views

How do you allow a user to add their bulk email address?

Trying to find a way to allow users to indicate which of their email addresses should be used for bulk mailings. Not seeing an option in profile creation.
  • 2,816
2 votes
1 answer
56 views

Is there a hook for when a CiviMail is created/scheduled/sent/completed?

I want to call a function whenever a CiviMail is sent from our system, to send a log message to a third party system (Slack in this case). I've had a look at the CiviCRM documentation, and while I ...
1 vote
1 answer
140 views

How to send email from CiviCRM and Wordpress

I am trying to send an email from CiviCRM and Wordpress. The test mailings work, but the scheduled mailings never go beyond being scheduled. I done some research online and I think I have to setup a ...
  • 23
5 votes
1 answer
43 views

Remove Individual's eMail as default when sending eMails

Sending ( not mass-sending ) of eMails: the eMail address of th actual user is put to the send-from field. Alternativley the organizations eMail address can ( and has to be selected manually - this is ...
  • 51
3 votes
1 answer
285 views

Can tokenValue hooks be used in scheduled reminder emails?

I have the same problem as at http://forum.civicrm.org/index.php/topic,32608 I have created a tokenValues hook to fetch the value of a field from a multi-record custom field set. I have the token ...
  • 870
3 votes
1 answer
364 views

Google Apps bounce processing - is the wiki current?

I'm fairly savvy with civicrm in general but bounce processing seems to always stump me. Trying to use Google Apps for the return channel, I saw this post on the wiki: Step-by-step+Return+Channel+on+...
1 vote
1 answer
53 views

How do I prevent membership renewal reminders originating from VERP addresses?

On CiviCRM 4.5.5, I have an email address of contactus@example.org configured under Administration > Communication > From Address. When I send the test email the reply to address is the correct email ...
  • 111
0 votes
0 answers
49 views

Email and Addresses Missing [duplicate]

We suddenly lost about 75% of our contact's email and addresses. We've reset our SQL and it hasn't helped. In addition, some of the missing emails still work in our event registration section while ...
  • 53
4 votes
2 answers
31 views

Migrating email servers

We are migrating our hosting and need to point to a new email server. Can we turn off/delay scheduled/automatic notifications (CiviMail) while we reconfigure/test? Perhaps this is not necessary (i.e. ...
  • 215
2 votes
2 answers
530 views

Bounce handling not working

We've been trying to make bounce handling work but with no success so far. The fact is that it used to work setting a gmail.com email address as in this forum thread (see below), but all of a sudden ...
  • 101
3 votes
1 answer
42 views

How to include Email address checking in event registration page to avoid multiple contacts entries?

many time it so happened that individuals made spelling mistake, specially typing email address and therefore multiple contact was created. Just thought is there a chance to include a 2nd email ...
  • 2,856
8 votes
1 answer
918 views

CiviCRM not sending mails

We've updated CiviCRM to 4.6.3. Since then, CiviMail has stopped working. When we log in, the following warning pops up: "Warning: Outbound email is disabled in system settings. Proper settings ...
  • 101
6 votes
2 answers
301 views

Customize a User's Signature

I'm running WordPress with CIVI 4.6.2, at some point in the set-up I managed to modify my personal email template to include my signature and logo. I am not using any extensions. Currently my ...
  • 377
7 votes
3 answers
100 views

Is it possible to notify a staff coordinator for offline/backend contributions?

On online contribution page setup there is a the ability to send email notifications to different email address using CC & BCC. Using that, our coordinator receives the notifications for each ...
  • 2,856
4 votes
1 answer
79 views

How can I send a copy of a receipt to member who has already recieved it during signup?

I've got a situation where by the template for the receipts (for contributions) which are sent out during signup had the previous year on it, and consequently, need to re-send the receipt to the ...
  • 41
3 votes
3 answers
8k views

What is the difference between Email and Mailing?

I found that if I want to send mail to an individual, I need to use Email while in order to send mail to a group, I need to use mailing. Is this the main difference? Are there ways to schedule Email ...
8 votes
1 answer
525 views

How NOT to send email to "Activity Assignee" when assigned an activity

Usually we create different type of activities and assigned to one of our volunteer. Now when "Create separate activity for each contact" is selected, assignee volunteer receive multiple emails for ...
  • 2,856
4 votes
1 answer
69 views

Possible cause? CiviMail sent "400%" of queued messages, hit each recipient 4 time

On a well established site that uses CiviMail and Groups for a range of mailing lists, a message was sent out this morning as usual to a list of over 1400 people. Inexplicably, each recipient ...
  • 403
7 votes
4 answers
251 views

Can I manually add an "Email" activity in the GUI without sending it?

To keep track of communications with contacts, CiviCRM has Activities e.g. documenting e-mail conversations. In the Activities tab of a contact I can create these from the New activity dropdown. This ...
  • 645
4 votes
2 answers
431 views

CiviMail Unsubscribe link goes to an empty Wordpress page

How do I troubleshoot a non-working Unsubscribe link through CiviMail? In using CiviMail to send a mass mailing, the required Unsubscribe function creates a link like this: http://get-hope-global.org/...
1 vote
1 answer
141 views

Can I use membership information in a mail?

We are using Memberships including some custom fields to save additional information (e.g. the name of a specific beneficiary supported through that individual membership). Mailings through CiviCRM ...
  • 645
9 votes
6 answers
571 views

Why do 'track click through' links not redirect to correct address?

When I add links to external websites (such as www.wikipedia.org) to mailings and check 'track click through' the links go to a page on my website that says 'page doesn't exist'. The url is something ...
3 votes
1 answer
124 views

Why aren't donation receipts being emailed to customer?

I'm having issues with emails being sent for new donations (membership signups actually). I've tested each mail server type and I can send bulk emails, and test emails. I'm using PayPal as my ...
  • 63
2 votes
4 answers
218 views

Personalized Drupal login link

I can send out personalized links from CiviCRM, as described here. https://aghstrategies.com/content/how-create-one-click-personalized-links-civicrm-emails They contain the contact id and a checksum ...
  • 1,159
6 votes
2 answers
125 views

Is there a way for a user to verify themselves when following a checksum link?

Use case: Email a checksum link to a user asking them to update their profile data. When that user clicks the checksum link, request that they fill out a couple of verification fields such as ...
  • 416
4 votes
3 answers
401 views

Can't create new mailing. Gets stuck on "Initializing..."

I am using civiCRM on Wordpress. I have configured my SMTP settings correctly as far as I'm aware. The test email sent fine. But when I got to 'Mailings' > 'New Mailing' it says 'initializing...' and ...
3 votes
2 answers
226 views

in CiviMail, when using "view in browser" link, how can forward to a friend be disabled?

When a person clicks on the view in browser link in an email, the email is generated on a webpage. This webpage also includes any tokens like Forward to a friend, which on this webpage does not work. ...
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3 votes
1 answer
62 views

Notification upon email change

This is a question that came up during yesterday's training: "Does CiviCRM offer the feature of sending email change notices? If I go online and change my email address at my bank or broker, notice ...
4 votes
1 answer
170 views

Recurring Donation Email Issues with iATS payment processor

I'm trying to get our recurring donations up and running and I've run into some difficulties. When an admin sets up a recurring donation, Civi send the receipt for the first donation in the series ...
2 votes
1 answer
46 views

which scheduled job handles email confirmations?

When contacts add themselves to a mailing list group, they get a confirmation mail, saying You have a pending subscription to the [xxxx] Mailing list. To confirm this subscription, reply to this ...
  • 1,159
5 votes
2 answers
141 views

Autoresponder for filling out profile

I have a volunteer profile set up and it's working just fine. I need to send an email response with additional info to users who sign up. I can't find any info on how to do this. Any help appreciated....
  • 91
14 votes
4 answers
1k views

Is there a way to enable or install the full version of CKEditor in CiviCRM 4.6.x?

So is there a way to enable or install the full version of the free and open source CKEditor in CiviCRM 4.6.x ? Looks like the CKEditor Standard editor (see http://ckeditor.com/demo#standard ) is ...
2 votes
2 answers
118 views

How to use a CiviCRM generated form in an Android App

I'm programming an Android App for a company, and they use CiviCRM for subscribing to newsletters. The form is available to anyone online, but I have to add the form in an android app. On the android ...
  • 21
3 votes
2 answers
233 views

Online receipt not being send to donors

we are creating two contribution pages for both new members and donnors and we are experiencing some problems with email receipts. We would be very grateful with any ideas on where to look or what to ...
  • 121
3 votes
2 answers
404 views

How can we make Event custom fields available as tokens for scheduled reminders?

We've done some investigation and found two places we could intervene to make this possible: Intervene here: CRM_Core_BAO_ActionSchedule::sendMailings(), but to make tokens available we'd have to ...
  • 1,571
4 votes
2 answers
196 views

How do I set a default From email in CiviCRM to be used when assigning Activities?

A little help please I am working on a civi system for an organisation that has volunteer supervisors manning the phones and assigning "Activities" to other volunteers. The email to the volunteer ...
10 votes
4 answers
718 views

How can I include a custom template file in an email template using smarty?

Details We would like to create a standard header and footer for our email templates. Rather than pasting the custom HTML in the top of each system email template we want to override, it would be ...
  • 1,912
2 votes
1 answer
113 views

How to prevent Smarty secure_mode activation?

I hope my silly question will get answers from some of you... I'm just trying to send an email using smarty basics functions such as using {php} tags and playing php in smarty tags {if strstr($email, ...
7 votes
4 answers
2k views

How do I configure SMTP with STARTTLS?

I know that CiviCRM can send e-mail using SMTP and SSL by prefixing ssl:// to the SMTP server name, but my organization uses Office365, which only supports SMTP with TLS. Is there a way to get CiviCRM ...
15 votes
1 answer
712 views

How do I send to Multiple Email Addresses for a contact in CiviMail?

Is there a way to configure CiviCRM so that it will send emails to all email addresses on a contact record? If not, then how do you best utilize multiple email addresses on a contact (individual, ...
2 votes
2 answers
95 views

Can I add non-contact fields (such as membership, contribution, relationship, etc) in bulk emails?

I want to add fields from other modules, such as membership,contributions, relationships etc in bulk emails? I don't know php so I hope I can put the field name inside {}. Is this possible? If so, ...
7 votes
2 answers
993 views

Cron sending reports weekly

Sending reports by email is a really nice feature in CiviCRM. This is done by creating a specific cron job for each report. However, this will be sent only at the intervals given. And they are "daily"...
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