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Questions tagged [email]

Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.

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2
votes
2answers
35 views

View bounces when sending through general email (not CiviMail)

Is there a way to view or be informed about bounces sent through CiviCRM other than through the CiviMail component (i.e. send now, transactional emails, etc.)? I discovered that a contact who should ...
0
votes
1answer
61 views

Delivery mail status - unknown

Is the delivery mail status 'unknown' a case of Civi not having sent the mail out at all and is still effectively in the queue to send? Having lots of problems sending bulk mailing e.g. where only ...
2
votes
1answer
16 views

Need to search for the contacts who's email greeting or Addressee fields have been left blank

When trying to send out mass emails, there are contacts (members) who's email greeting or addressee fields have been left blank in their contact information. Is there a way to search for all these ...
1
vote
1answer
501 views

How to use G Suite / GMail as your CiviMail Provider

After receiving some clarity on CiviMail settings and using a ton of guides - we were able to setup GSuite / GMail as our email provider. The answer to how we implemented it is below. If others have ...
2
votes
3answers
95 views

Why is inbound email activity uneditable in case activity list?

If I send an email to the configured inbound email address it correctly creates an activity. I can see the activity in the activities list on my own contact and on the contact connected with the ...
2
votes
2answers
49 views

How to send an email message with CiviMail to a certain % of contacts in a group

I want to send a newsletter twice (or more) a week to certain contacts in a group, but I don't want to send people more than one e-mail per week. In this scenario, what I need is to limit the number ...
3
votes
1answer
37 views

Emails templates in the language of the receiver

I am working on a project in Belgium, where they speak French and Dutch. Now I want to send an email in the language of the receiver, using a standard template. Does CiviCRM offer options to support ...
2
votes
1answer
43 views

Inbound email formatting differs in Activities compared to CiviCase

Is it possible to include line breaks in activities created from inbound emails, given that this is implemented in CiviCase? If so are there any suggestions about how to go about implementing this? ...
1
vote
1answer
91 views

CiviMail Alternative Outbound Mailbox/From Address

We are using CiviMail, but I'm a bit confused on the purpose of the FROM field when sending mailings. We have about four different email addresses set up in the CiviMail From Email Addresses screen, ...
0
votes
1answer
102 views

Questions About Mailer Settings - Suggested G Suite settings?

I have CiviCRM send scheduled mailings once every 15 minutes. Because our list is under 800 contacts - we have decided to use our GSuite account for CiviMail. The settings are all correct - but the ...
3
votes
1answer
61 views

Sending PDFs on event notifications and reciepts - disabling

Why is it when you go to: civicrm/admin/setting/misc?reset=1 Admin->System Settings->Misc And set "Attach PDF copy to receipts" to "no" that PDFs are still being attached to receipts? This appears ...
4
votes
1answer
99 views

Mosaico Pre-header “View in Browser” broke all my tokens in the footer

Running: CiviCRM Drupal 4.7.30 Mosaico Ver 2-Beta3, Firefox 58.0.2 (64-bit), Chrome Version 64.0.3282.140 (Official Build) I love the Mosaico extension but ran into a technical difficulty with ...
0
votes
1answer
228 views

Problems getting smarty to work

I'm not sure where to look - I've tried everything that I can think of to get smarty to work in an email template, but it's just not happening. I'm using CiviCRM 4.7.27 with WordPress 4.9.3. I've ...
1
vote
1answer
69 views

ezcMailParser not able to retrieve bcc from a mail

Trying to process inbound mails that are bcc'd to abc@domain.com (Office 365). Pasting the code we have at https://github.com/civicrm/civicrm-core/blob/master/CRM/Mailing/MailStore.php#L128-L138 $...
1
vote
0answers
35 views

Event receipt has empty financial details

CiviCRM 4.7.29 "Events - Registration Confirmation and Receipt (on-line)" email has empty data for Price, Sub-total, tax and total. But, if I re-send receipt later via contribution action 'Receipts -...
5
votes
5answers
349 views

GDPR , opt in webforms

I want to send out an email to all customers currently sitting in our ‘newsletter ‘ group asking them to opt in / subscribe to being in new 'Event & training group / Updates & information ...
0
votes
1answer
55 views

Very slow mailing job with Mosaico with Imagick and UrlFilter.php errors

I have a problem where my mailing is being sent crazy slow, like hundred emails an hour. At the same time my cpu utilization is of the charts where apache2 is using like 99% of the cpu. In the php ...
1
vote
2answers
547 views

Email not working after upgrade to PHP 7.0

WordPress 4.9.2 CiviCRM 4.7.29 I'm trying to upgrade to PHP 7 from 5.5, but CiviCRM mailer stops working. The Send test email results in: To verify the email settings I used Easy WP SMTP And it is ...
2
votes
2answers
207 views

How to check if a contact has an active membership in a smarty template?

Is there a variable that one can use in smarty in a message template to simply determine if a contact has an active membership?
4
votes
4answers
167 views

How to enable email sending in CiviRules

I've installed the Email API for CiviRules, but nothing about emails is showing up under actions in CiviRules. Have tried uninstalling and reinstalling, but no change. Is there another step that I ...
2
votes
1answer
65 views

Stop recur mails from sending out to users

Current civi behaviour is that whenever a recurring payment is made using a contribution page, two emails are sent. Contribution Receipt AND Recurring start notification. Now, when the next ...
1
vote
2answers
66 views

{domain…} tokens not parsed in regular mail?

Is it me, or are the {domain...} tokens not parsed in a private (non-civimail) mail ? Like, when sending a mail from a contacts page ? If it isn't me, then the documentation here is wrong ? https://...
1
vote
1answer
42 views

Why is my email stuck in “Scheduled” even thought I sent immediately?

Everything seems to be configured correctly from a mail server perspective. Why is my email stuck in "Scheduled" even thought I sent immediately? See screenshot... it's just an email to a group on 16.
2
votes
1answer
39 views

CiviContribute: change “from” email address for thank-you letters

I'm using CiviCRM 4.7.27 and am trying to change the "from" address used for thank-you emails generated from CiviContribute. The workflow we are using apparently has no option to choose the email ...
2
votes
1answer
40 views

Why do email drop-downs show “email protected”

Whether when selecting a from email address in CiviMail (or Civi regular email), or selecting (the email of) an existing user in Drupal Webform_CiviCRM, the email will sometimes be hidden and the ...
4
votes
2answers
60 views

Email a user when they are assigned as case manager?

Can anyone advise on the best way of sending an email to a newly assigned case manager/advisor? (ie to a specific case relationship when it is first made) I've looked at the civirules extension but ...
0
votes
0answers
14 views

Can I have a different email address to confirm a group subscription?

I'm using a webform to allow users to sign up to a newsletter group. The confirmation emails use the default 'from' email address in Civi. Is there a way to select a different email address for this ...
3
votes
1answer
378 views

Bounce Handling with Amazon SES/SNS

I have a setup with CiviCRM and Amazon SES, everything is working fine. A Problem arises with the bounce handling. Amazon can either do that internally via Amazon SNS, or just forward the mails to ...
3
votes
3answers
65 views

Is it possible to automatically email individuals once I manually add them to a group?

I'm with a small non-profit, and we'd like new additions to our general mailing list to automatically receive a "welcome" email when we manually add them to the list (a group in Civi). Is this ...
2
votes
3answers
292 views

Mandrill - webhooks for two different sites?

We have a client who has two webhooks defined in Mandrillapp - both of them reacting to the same events (click, open, etc). These webhooks have a post url of two different sites(dev and live). Eg. ...
1
vote
2answers
145 views

Outbound mail config in civicrm.settings.php?

Is it possible to store the outbound mail settings in civicrm.settings.php? SMTP server IP address, port, user...
6
votes
1answer
123 views

How to change hard coded limit of 50 transactional emails?

I'm sure I read recently that it was possible to change the maximum number of emails that can be sent using the transactional mail in CiviCRM. Did I imagine this or can the hard coded limit of 50 be ...
0
votes
1answer
45 views

One Time Login URL not Received : Looking for a Spare Solution

Drupal 7.56 / CiviCRM 4.7.20 Some (only a few) of my users do not receive the "one time login url" mail when they want to reset their (forgotten) password (also checked in spam and trash). The odd ...
1
vote
3answers
68 views

Getting into the inbox with Sparkpost

During testing of sparkpost we are getting into the inbox with gmail, yahoo and aol, but not with microsoft. We are getting an 8 on microsoft's bulk complaint level which AFAIK is associated with the ...
1
vote
0answers
45 views

Duplicate emails option not working

We have a lot of contacts in our system that share the same email address. In one instance, there are 37 contacts with the same email address. For mass mailings (via CiviMail), we have turned on ...
2
votes
1answer
45 views

CiviCRM uses mail server account address as sender

I log in as a user of CiviCRM. I then go to a contact and send an email as activity. Even if my mail address is shown as sender in the mail, when the mail is recieved - the sender is the account used ...
0
votes
2answers
31 views

How to specify which Activity Types should trigger notifications to the Assignee

Currently the setting at civicrm/admin/setting/preferences/display?reset=1 (pls don't ask why it is a Display Preference!) is just an On/Off switch. Looking in to providing an extension so the ...
1
vote
0answers
24 views

Email-to-activity processing - don't include attachments

I LOVE me that email-to-activity processor. But I'm using up all my disk space because it's also including the attachments from the emails I'm forwarding into CiviCRM. I don't need the attachments in ...
3
votes
2answers
36 views

Where is the record of Email --send now (50 or less)

I have been sending email queries to volunteers in the "contacts in the group" area by checking their names and using the " Email send now (50 or less) action. These emails do not show up in email ...
2
votes
1answer
74 views

Civi CRM Sparkpost - pesc.sparkpost - Error Sending Group Subscription Welcome Emails

So, I'm using the com.pesc.sparkpost CiviCRM/Sparkpost integration extension. It is working really well so far for just about everything except for the welcome email for mailing list group ...
2
votes
1answer
51 views

Add Custom CSS to Civi Email

How can i add some custom css to a message template? I want to add it to the header. Is there a file I can edit?
1
vote
1answer
50 views

HOWTO create full list of Contacts in ON HOLD status

I may be missing something, but I'm trying to exclude (from a contact export list) all contacts that have a "ON HOLD" status for their primary email, particularly if it's an Opt-Out, but Bounce would ...
0
votes
1answer
37 views

Log / report for emails sent using Events > Find Participants?

I sent a dozen or so emails using Events > Find Participants > Email - Send now. At least some of them arrived successfully (recipients are responding), but I can't find a log or report in CiviCRM ...
1
vote
1answer
26 views

How to add a column in a membership report for a secondary email?

I need to run a report which has a column for a secondary email.
1
vote
1answer
67 views

Include PDF welcome package attachment with email receipt

I am trying to sort out if I can include a PDF attachment for new members with their registration confirmation email. There are several different member types, each would require a different PDF. The ...
2
votes
0answers
60 views

Confirmation email to new user on submitting form via a Profile

I'm new to CiviCRM on Wordpress and need your help...I've created a sign up profile where a user can enter their contact information....I need to send a conformation email to the user as soon as he ...
2
votes
1answer
224 views

Sync new clients added in civiCRM to mailchimp

I have started to use civiCRM on wordpress recently. I have been using mailchimp for sending newsletter. If I add new client in civiCRM, I want them to be added to mailchimp client newsletter list ...
2
votes
1answer
20 views

Uploading contacts to new group

Is it possible to import a list of contacts (name and email address only) from a google spreadsheet to the database and start a new email group containing only those addresses? Thanks
3
votes
1answer
22 views

How do I regenerate the text version of an email after editing the HTML draft?

As asked in title. Thanks for your time!
1
vote
1answer
13 views

Run report of donors with email addresses

How do I run a report that lists anyone who is a donor and has an email address in my organization's database on civi?