Questions tagged [email]

Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.

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1answer
69 views

Has anyone figured out how to deal with "dovecot" email handling on Siteground?

I noticed a post in 2018 about my same issue. I am using siteground with "Localdir" (the other posting used SMTP) because our email blasts are small volumes. The emails go out ok, but the civicrm ...
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1answer
41 views

Is it possible to stop individual users from sending mail?

I have some users who are only able to access reports, and I would like to stop them being able to directly send mails to contacts from CiviCRM. I found this 10-year-old information on the old forums ...
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1answer
155 views

Civirules send email

Hopefully I am just missing something. I use CiviCRM Version 5.18.4 for WordPress, and I am not a programmer. I read about CiviRules, and in the documentation, (https://docs.civicrm.org/civirules/en/...
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1answer
37 views

How to enable Email Recipients to reply to all?

When you send an email (not a mailing) to the members of a Group, they all receive it in BCC, which makes it impossible for them to reply to all. How can I change (or parameterize) that ? Is there ...
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7answers
224 views

Log all outbound email

What solutions are people using to track all outbound email from CiviCRM? BCCing would be one option - a BCC could be added to all outbound email via an extension, I suppose. Else I'm guessing that ...
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1answer
46 views

better display of incoming email messages in database

Incoming email (e.g. mail imported into the database via the fetch_activities scheduled job) is stored in the database as plain text (which is great). However, when you view an inbound email activity,...
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1answer
37 views

comply with CAN-SPAM in workflow messages

I am using CiviCRM 5.18.4 with WordPress 5.3.2, and residing in the United States, where we are required by law to include certain info (our postal address and an opt-out link) in ALL our emails. I ...
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1answer
21 views

Forward CiviEvent Registration Confirmation and Receipt

Apologies for such a basic question but I can't figure out how to do this. I want to forward the CiviEvent Registration Confirmation and receipt to a different email address than the email of the ...
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1answer
27 views

Can I use {contact.checksum} in membership confirmation receipt

I am using CiviCRM with WordPress 5.3.2. I've managed to use the {contact.checksum} feature to send folks a link to edit their profile, in a one-off or bulk email. Now, I would like to include ...
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1answer
38 views

Keep getting "invalid email" message on any Civicrm/Joomla operation, such as register new individual or org address, or anything requiring email

Our email address is definitely valid, and everything else seems to set up fine in Civicrm in Joomla, but our org's email address always comes back as invalid. The only clue we have is that when we ...
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2answers
210 views

FYI - Sending mail via G Suite - Google announce username/password authentication will be turned off

Google have announced they are turning off access to G Suite via username/password authentication. My initial concern was this could potentially impact anyone using G Suite for Outbound Mail. ...
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1answer
55 views

How can I allow an anonymous user to generate an email to themself?

I am using CiviCRM with WordPress. I have just learned how to use "contact.checksum" to send an email to a user to safely let them edit their own personal info. I can do that when they sign up for ...
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1answer
133 views

After upgrading to 5.20.0 - unable to edit or enter contact email addresses- "Email is not valid."

Just upgraded from 5.19.2 to 5.20.0. Upgrade appeared to run through without a hitch.Joomla! 3.9.13, php 7.3.12, mySQL 5.7.28 Now, when editing existing email address, or when entering new contact ...
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1answer
35 views

How to prevent CiviCRM contact from receiving emails for Scheduled Reminders

When a contact (dashboard) is edited, I see Communication Preferences as the option where I can tick NO BULK EMAILS or under Privacy "Do not mail" Will that stop the emails from being sent during ...
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2answers
32 views

Can I specify the email location to send to?

In both CiviMail and when creating an Email activity, I can specify the contact recipient(s), but the recipient email address is always that contact's Primary email address. Instead, I want to ...
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2answers
20 views

How to change where the confirmation email is sent

Currently when a member signs up, the email goes through to our generic head office email and is copied in to a member of staff. How do I change the member of staffs email?
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1answer
39 views

CiviCRM selectively generating receipts/invoices for contribution pages

This could be an email deliverability issue - but I thought I would check to see if there is more I can do to troubleshoot. Many people are saying they are not receiving receipts and invoices when ...
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1answer
12 views

error when opening Word attachment to email from view activity

I've sent an email with an MS Word document as an attachment. When I look at the email on the activity log and open the attachment with Word then I get a warning message saying there is unreadable ...
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1answer
70 views

Is there any way to switch off e-mail notifications in CiviCase?

It seems that CiviCase sends out e-mail notifications for any change that is done in case activities. Is there a way to switch off these automatic e-mail notifications? (manual e-mail messages should ...
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1answer
37 views

How do you save generated content not tokens in emails & print/merge?

This seems to be standard that the literal token {contact.display_name} is saved not the generated result "John Doe". To my mind this is useless - the data changes - so how can I view the actual ...
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1answer
85 views

Why are Username and Password are no longer accepted for Outbound GMail?

We use GMail (G-Suite) for outbound mail. Three days ago, we started getting: authentication failure [SMTP: Invalid response code received from SMTP server while sending email. This is often caused ...
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0answers
47 views

Adding conditional content in message template for emails, but not for PDFs

I'm wondering if it's possible to add some conditional logic in my custom user-driven message template to show some content (in this case, a footer) for messages that are sent as emails, but not to ...
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0answers
28 views

Missing email replies

We are using CiviCRM 15.4 on Drupal 7. We are using the Sparkpost extension to send bulk emails through sparkpost. This all works great, we get nice mail tracking and reports. My users also want ...
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1answer
49 views

How to embed or attach a list of contacts in an email?

My users want to send an email from Civi that will have a particular group of contacts embedded in it or as an attachment. The group is featured in a report, so emailing the report seems like the ...
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1answer
37 views

From email address not changing per user

When we send emails, the person receiving the email can reply to the sender, and it has the correct name of the sender, but the email address it says the email is from isn't the sender. My name is ...
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1answer
42 views

Mailchimp and CiviCRM: possible integration using custom contact fields?

looking for some advice about a potential Mailchimp integration. I've used the wonderful Mailchimp CiviCRM Extension and it works great, but I'm not sure it will work for a specific case I've got. ...
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1answer
37 views

Email addresses being set to on-hold bounce due to Away responses

We just discovered that we have several hundred contacts whose email addresses have been set to on-hold bounce due to Away responses. Apparently the 3 bounce maximum is also being applies to emails ...
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1answer
40 views

How to send a formatted mail for webform submission?

I have created a Unpaid event and connected to the webform. Although online registration is enabled and email option is ticked, I was not able to send a formatted email. I am able to send email ...
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1answer
47 views

Certain Emails, not all are falling into SPAM

We have an install where on certain contacts if you send an email directly from the contact record it goes through correctly. If an email is triggered via CiviRules it goes to SPAM. The email content ...
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3answers
134 views

Recommendations or Experiences on Archiving Mailing Data

We have an instance that has been using CiviMail extensively for years. The civicrm_mailing and civicrm_activiy tables far exceed the number of records of any other tables. It seems likely that these ...
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2answers
75 views

Cases - Send Copy of an Activity, Add Individual Phone and Email

When a person is assigned any activity, the information goes as a form. However, I would also like to include the phone number and email address of the person from whom the event was created. How can ...
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1answer
34 views

Shared email address (parent/child)

One of the organisations I'm supporting has an issue with the email address fields... They have a record for a child, and another for the child's parent(s). When it comes to sending emails they will ...
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1answer
32 views

How can I include a non-participant's details in the receipts?

I have setup an event on a webform with 2 contacts. Parent: Contact1 - Child: contact2 Contact1 is there only to create a relationship with CONATCT2 and not a participant of the event. Contact2 is ...
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3answers
163 views

Is there a way to produce automated welcome emails for individuals who sign up to receive our newsletter?

I want to figure out if we can create automated email sequences in CiviCRM. So, for example, if someone signs up for our newsletter, they get an email immediately that has some of our "best of" ...
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1answer
47 views

Password Reset emails being marked as spam

Hi hope everyone is well. We have come across a bit on an issue when requesting the password reset emails to go out. The emails come from my own email address as I am the only admin, but our O365 ...
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0answers
22 views

How can I modify the from email address used in petition confirmation email?

My default from email address is office@my-organisation.org. When a supporter signs a petition, they get a confirmation with that sender address. However, I want the confirmation email to have ...
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1answer
47 views

Drupal Email address ends up in Billing not Home

I am running CiviCRM 5.13.4, and have the following scenario. • Administrator creates an Individual Contact offline, without any email address. • The User then registers for an online account ...
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1answer
50 views

Email processor silently truncating anything after an emoji in inbound emails

A related question is Has anyone used Emojis in CiviMail subject/body? and the answer is to change the database to use utf8mb4 which is going to be standard in CiviCRM in upcoming versions, but using ...
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2answers
110 views

Event signup - email address verification?

Is there a way - with CiviCRM on WordPress - when an unauthenticated user registers for an event, it'll send an email with a link they need to click on to confirm their registratin?
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1answer
51 views

How to hardcode the unsubscribe /optout URL in a transactional email?

I would like to send a transactional email with unsubscribe/opt-out url included. It usually gets triggered by civirules when the person gets added to a group. when email is sent the unsubscribe url ...
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2answers
148 views

Is there a way NOT to email if a report with no result

I need to email a report weekly to a department within organisation. Report usually sent via scheduled job in Pdf format. If there's no result an email still gets sent. Is there way NOT to email an ...
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1answer
34 views

How to remove "Report URL" from emailed PDF reports header?

I would like to remove the link from a report email header. Is it easy to achieve? thanks
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1answer
93 views

Auto-filing e-mails on Cases: Mail content not shown under details and attachment with extension .unknown created

I am trying to set up a workflow with CiviCase to automatically file clients' responses on their respective cases. According to the documentation, mails arriving in the e-mail-to-activity-Mailbox, ...
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0answers
21 views

New membership confirmation e-mail not sent for free memberships?

I'm experimenting with Memberships for the first time, entering them manually, and it looks like just ticking "Send Confirmation and Receipt?" isn't sufficient for a contact to receive an e-mail ...
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2answers
58 views

CiviEvent Confirmation Email causes Time-Out

I'm using wordpress 5.11 and CiviCRM 5.8.2. I am trying to get a CiviEvent to send confirmation emails but when I select the confirmation emails, the session times-out for the user (error 504). The ...
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1answer
148 views

How to setup CiviCRM to proper send authenticated (DKIM) emails?

i want to make sure that all emails send out through CiviCRM have the proper authentication (DKIM). Currently I use (ticket@yogamela.org) as email from address for online event registrations. The same ...
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1answer
58 views

Outlook Extension / Filing previously sent emails into CiviCRM

I just installed the CiviCRM Outlook extension and am finding it useful. However, the right click menu option for recording emails that have already sent isn't appearing. Changing my ribbon settings ...
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1answer
341 views

How can I create a new type of block in Mosaico?

The Mosaico CiviCRM Integration extension includes a base template that provides several different types of blocks to use in composing emails. I need a type of block that's not included in that base ...
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1answer
22 views

Outbound Domain Enforcement extension error

I'm getting the following error and don't understand what it means. Can anyone explain what this means? The Outbound Domain Enforcement extension has prevented the following From Email Address ...
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2answers
68 views

How to send email report FROM other than default email address?

I have a report that is sending successfully every week. Only issue is I was not able to set FROM email address for the report. It’s always sent from default email address, but I need to send from ...

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