Questions tagged [email]

Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.

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2answers
40 views

get name and email in exchange for free PDF

We would like to get leads by offering a free PDF in exchange for name and email. Ideally, would like to eliminate bogus/spammy leads before either emailing them the PDF or allowing them into an ...
2
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1answer
36 views

How can I create a group containing all contacts with more than one email address?

I'd like to create such a group so that I can contact them to identify which of their multiple email addresses they want to have as their primary one.
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2answers
35 views

All emails are sent from the same address

I've noticed recently that when you send an email via Actions->Send Email, it does not show as being from the address you are logged in with or the one you choose from the drop-down. Instead it always ...
1
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0answers
34 views

Bulk mail still listed under Activities tab

context: I'm upgrading from an old civicrm 3.4.5 (d6) to 4.7.22 (d7) and have done so apparently successfully.. I see reference that bulk emails are no longer listed in the activities tab by default ...
1
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1answer
30 views

Opt out by email — return address doesnt exist

I am testing our ability to include opt-out as well as unsubscribe by email options to a bulk email newsletter. When I try to opt-out/unsubscribe from a test message (as recipient) using the ...
0
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1answer
86 views

Cannot send email from CiviCRM after upgrade to 4.7.21 (Joomla 3.7.3)

After upgrading CiviCRM to 4.7.21 (on Joomla 3.7.3), no emails get sent from CiviCRM (transactional or from CiviMailing). In System Settings >> Outbound Email (SMTP/Sendmail) when I click on "Save and ...
2
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1answer
38 views

configuring SMTP on windows 7 for Civicrm

I am running CiviCRM 4.7.20 on Windows 7, Wordpress. CiviCRM will be accessible only in our LAN network. Want to use the mail functionalities. Got stuck with the email configuration. Bit confused with ...
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2answers
88 views

Error 500 when using Mosaico with large content and number of users

I am using Drupal 7.56, CiviCRM 4.7.20 and Mosaico extension 2.0-beta2.1494950412. When sending an email with a few images to ~950 contacts I get an Internal Server Error (500). Removing a few images ...
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1answer
73 views

Setting up a Green Party email

How do I set up- what do I need to set up, a Green Party email? No one in our local party knows! Gateshead Greens
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1answer
61 views

4.7 Utils/Mail.php doesn't check if CC/BCC are null but should

Acc'ding to Civi documentation, PEAR packages needed by Civi are included w/the install, so the mailer functionality is determined by Civi. I am running Civi for WP v 4.7.20 with PHP 5.6.16 and Apache ...
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1answer
15 views

How is a draft removed since looks like only option is continued

How to remove more than 1 draft since only option appears to be "continued"?
2
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2answers
122 views

Issue getting Email for Bounce Processing

I'm getting the following error when running the "Fetch Bounces" scheduled job: Details Parameters parsed (and passed to API method): a:1:{s:7:"version";i:3;} Full message: Finished execution of ...
2
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1answer
29 views

Is there a way to create an an automatic email if someone is removed from a group?

I looked at scheduled activities hoping I could use that but alas it doesn't seem like it. I could create a database trigger but that's a bit work.
1
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1answer
32 views

Rules for Inbound Mail Processing (multiple addresses? searches?)

We'd like to use inbound mail processing with a bit more granularity so we can do a post-processing search that will let us easily tag new or updated constituents as YOUTH or ADULT. Currently, we bcc:...
3
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1answer
44 views

Tag Contact Via Link in Email

Is it possible to build a url to be included in an email sent from CiviCRM such that when the user clicks the link, they will automatically be tagged with a term in the system? Or maybe add an ...
3
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2answers
79 views

One Users Email not working for 'test'

I am getting a strange error, though I may be missing something really obvious. This is the first user I have added, so it may be my error. Our mailer is set up for SMTP, and it works just fine for ...
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0answers
41 views

Sending an email (from Actions) to an individual hangs

I hope I can get some light on this problem. I am sending an email to an individual, not a mass email, just one email to an individual and when I click on send, it shows the system thinking but does ...
1
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2answers
114 views

Configuring CiviCRM for 1and1 email limits

1and1 hosting says: Using the 1&1 mail server, you can send a message with no more than 100 recipients at one time and no more than 200 within five minutes. Please allow 10 seconds between sending ...
1
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1answer
42 views

Does CiviMail have an upper limit for total recipients in an email blast?

I have a client that would like to create an email blast to 50,000 or so constituents, and we are currently evaluating CiviCRM to handle this. I've noticed the documentation says that CiviMail is good ...
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1answer
54 views

Does Email Signature extension work on CiviCRM 4.7?

Is anyone successfully using Email Signature extension on CiviCRM 4.7? https://civicrm.org/extensions/email-signature
1
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1answer
24 views

One email, adapted to membership status

I frequently send emails to a large mailing list. In this mailing list there a roughly two categories of contacts: 1) members 2) non members Ideally all would receive the same email, but I'd like to ...
2
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1answer
190 views

mail Fetch Bounces errors

I have got everything else working but I get the following error from the Fetch Bounces scheduled job (in the scheduled job log) Full message: Finished execution of Fetch Bounces with result: ...
2
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1answer
107 views

Recurring donations are receiving recurring email receipts after update

I updated to 4.6.27, and recurring donations started re-sending out email receipts each month. The old behaviour was to send an email receipt when they made their contribution but not a monthly email. ...
0
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1answer
22 views

Error opening attachment in outlook

When I send mailing with an attachment, contacts with use outlook can't open the attachment and received a message like this I have tried with pdf and doc. When I download the attachment to my ...
2
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1answer
105 views

Image not displayed in the email with outlook

I have created a new mailing with an image(logo) in the text. Contacts which use outlook to open the email doesn't see the image. The problem is the same if the image is in the template or added in ...
0
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1answer
26 views

Send rejected participants to wait list?

I would like to configure CiviEvent so that rejected participants are sent to the waiting list - is this possible? Or is the easiest thing just to rename the Rejected status to something that sounds ...
2
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1answer
94 views

Is there any way to make a normal textarea in civi editable using CKEditor?

I am referring in particular to the textarea that allows one to write a custom confirmation email in the 'Online Registration' tab of an event's configuration page. Following the CKEditor integration ...
0
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1answer
252 views

Email was sending fine and now has stopped

Using CiviCRM 4.7.14 on WordPress 4.7.3. The configuration uses the default CiviCRM mail() mailer with a WordPress Gmail SMTP plugin. Everything worked fine until about a week ago, but no ...
0
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1answer
91 views

Scheduled reminders - Email head css attributes are being stripped out

I'm hoping to use email templates in Scheduled reminders that have css in a <style> tag at the start of the email. Declaring css here for html elements and classes makes MUCH more robust ...
0
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1answer
56 views

How to Deal With Email Only Contact Records

Does anyone have advice for how to run several mailing lists via Civicrm such that 'email only' contact records don't pollute the various search/reports/etc view? We've been debating moving our old ...
1
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0answers
37 views

Scheduled Reminders Repeat Option Not Saving For Set Date Emails

I have two quarterly reminders that are not saving. I am running Civi 4.7.16 on Wordpress 4.7.3. When I go to Administer > Communications > Scheduled Reminders I see my list of reminders. There are ...
2
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1answer
132 views

Custom Email Greeting token doesn't work

I've done a custom email greetings that have this structure: {capture assign=l}{contact.preferred_language}{/capture} {capture assign=g}{contact.gender}{/capture} {if $l=="en_US"}Dear {elseif $l=="...
1
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2answers
75 views

How does the Sympa integration deal with unsubscribes

We're looking at the various listserv options, e.g. mailman, sympa, mailchimp that have some sort of integration to civi. So if someone receives an email via Sympa integrated to civi and wants to ...
3
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2answers
49 views

Password not accepted for inbound email

I created on our mail server an email account inbox.civicrm, and checked it with the webmail facility: username inbox.civicrm@example.org and password are working. Then, i created in CiviCRM an email ...
3
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3answers
107 views

Can invoices be sent to and cc'd to multiple contacts?

I am trying to replicate an existing workflow within CiviCRM. I need to be able to send membership invoices to multiple recipients. An example is: Subject: Membership invoice To: accounts_payable@...
1
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1answer
37 views

Membership Director change

We recently changed Membership director, but the old director stills receives email notification when new member sign up. How do we change that? In general, how do we set-up email forwarding? ...
1
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2answers
95 views

Multilingual Email Greeting

CiviCRM for WordPress 4.7.15 Problem: Fix the Email Greeting, so it takes advantage of the preferred language and gender fields. I took a look at: https://wiki.civicrm.org/confluence/display/CRMDOC/...
1
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1answer
41 views

Is there a way to have a Send Email button on an Activity?

When an email comes in as an Activity and we view the Activity It would be nice to have a button on the ACtivity to reply to the person and it create a Send Email action for that user. Has anyone ...
1
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1answer
58 views

outbound email settings failure to send test message

Failed to connect to smtp.tipping.org.au:25 [SMTP: Failed to connect socket: Connection timed out (code: -1, response: )]. WE have an internal mail server. Can resolve externally. Requires username ...
3
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2answers
57 views

Add/Edit Email field not shown when editing a contact

I have created a drupal civicrm site using version 4.7.14 and noticed for some reason when editing a contact I don't have the option to edit the contact's email address nor do I have the option to add ...
2
votes
2answers
36 views

Mailing settings not displaying

For some reason none of the mailing settings seem to be accessible for me anymore. When I go to e.g. Administer > CiviMail > Mailer settings all I get is a blank screen, and it's the same for other ...
1
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4answers
85 views

How can I import e-mails to CiviCRM?

I would like to be able to select and import one or more e-mails from my external inbox, into the Activities of a Case, creating a new activity. Is this possible and if yes, how? Who is familiar with ...
3
votes
2answers
144 views

Change CiviCRM Event notification emails

When participants register for events/trainings, notifications are sent automatically to a pre-specified email. How can I change so the notifications come to different email addresses? Newbie using ...
4
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1answer
201 views

Civi does not email to some contacts (Not CiviMail, just mail)

We've got some contacts in a search result. Selecting all or checking "All x contacts" and choosing "Email - send now (to 50 or less)" leads to the email screen stating that three of the contacts won'...
3
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1answer
40 views

token for country iso code

the token {contact.country} returns the full name of the country, I'd need the iso code (eg "FR" instead of "France"). Am I missing the obvious and is there a {contact.country_iso} hidden somewhere ?...
2
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1answer
23 views

Can I track single emails with CiviCampaign?

I understand that I can associate mass mailings with campaigns through CiviCampaign. However, it seems that I cannot associate a single contact interaction via email to a campaign. Is that correct? ...
1
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5answers
104 views

Settings - Outbound Mail are not saved

please help, I have a Joomla 3.6.5 and CiviCRM 4.7.14 I just migrated from the dev site to the live site, and now when I check the Outbound Mail settings in CiviCRM, they are empty. Everytime I fill ...
1
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0answers
15 views

Email cant get retrieved in php

I use php in webform to redirect to an URL after the form is submitted $email = [submission:values:civicrm_1_contact_1_fieldset_fieldset:civicrm_1_contact_1_email_email:nolabel]; header('Location: /...
3
votes
1answer
105 views

CiviMail - How do I change the sender email account?

I am trying to send a Thank You email to our donor contributors through CiviMail. We have a message template set up. But our test emails keep showing the wrong sender email account "info@email.com" ...
2
votes
4answers
50 views

Send a single mail to fundraising responsible

I want to send a single mail to a responsible address when a certain event occur in my extension. I had a look to some API (Email, Mailing, MailingAB) but but none of these seem to be the right one. ...