Questions tagged [email]

Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.

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3
votes
1answer
106 views

CiviMail - How do I change the sender email account?

I am trying to send a Thank You email to our donor contributors through CiviMail. We have a message template set up. But our test emails keep showing the wrong sender email account "info@email.com" ...
2
votes
4answers
50 views

Send a single mail to fundraising responsible

I want to send a single mail to a responsible address when a certain event occur in my extension. I had a look to some API (Email, Mailing, MailingAB) but but none of these seem to be the right one. ...
2
votes
0answers
35 views

Email Localization

I'm trying to modify the default confirmation mail for event registrations. The sent confirmation mails are in German, but the Message-Templates I can find are all English. Where can I edit the ...
2
votes
0answers
37 views

“Send now” emails going to wrong contact

A few times, including this morning, we have used the send now feature for 20-40 contacts who matched a search and Civi has mixed up the contact parameters. What often happens is that a contact is ...
1
vote
2answers
119 views

CiviCRM SendinBlue email integration

Has anyone in the CiviCRM community considered integrating CiviCRM with SendinBlue (https://www.sendinblue.com/)?
3
votes
1answer
30 views

How do I prevent the cursor going up instead of down when I press enter in an e-mail while using an iMac

Our organisation is using CiviCrm 4.4.8. And we use Civicases a lot. Our users that login to our CiviCrm system using an iMac have trouble typing their e-mail (on a case) as each time when they press ...
1
vote
1answer
19 views

What's CiviCRM's FQDN for mail?

We have an issue where CiviCRM sends mail on behalf of our client for newsletters, media releases etc. But because we don't have their FQDN in our spf record some spam filters will reject the mail ...
4
votes
2answers
110 views

Is it possible in CiviCRM to change extension of cached php files from .php to something else (e.g. .php_ or .txt)?

Is it possible in CiviCRM to change extension of cached php files from .php to something else (e.g. .php_ or .txt)? Our host (WPEngine) does not allow guest users to write to php files on production ...
2
votes
2answers
72 views

Blocking specific email users from registering for events

We have had a particular email address used for registering a number of different participants for workshops in CIVIEVENT - and subsequently cancelling - that we believe is an immigration scam. ...
2
votes
2answers
57 views

Mail system in my install is broken: Missing bundle property on entity of type node

I had an install of CiviCRM which had CiviMail and all email working fine. I was using sendgrid to deliver the email, and ran out of credits. Unsent mail had piled up in the Civi system and I ...
2
votes
1answer
147 views

Scheduled Reminder Email is Empty

We are using CiviCRM 4.6 on a live site we built with WordPress 4.6.1. We ran into the problem explained below. Any help is much appreciated. I have set up a scheduled reminder to send reminder ...
1
vote
2answers
31 views

finding members without e-mail addresses

I'm trying to create a report of members who are expired who have not provided an e-mail address so I can mail them a form. In search builder I am using "membership status"=expired, contacts->...
4
votes
1answer
242 views

BCC emails not working - is there a log I can view?

We're using Civi 4.7.12 on Joomla 3.6.2. Our Society has subgroups which need to be alerted when a contribution comes in for them. We have set the group contact's email address in the bcc field of ...
2
votes
3answers
48 views

Change Email Address and Name Fields from required to not required during uploading of records

Newbie here :) It appears that the following fields are required when you upload records: First Name Last Name Email Address I have records to upload that some of the records do not have a First ...
4
votes
2answers
97 views

Measure open rates for standard emails from Civi, not from Civimail

Is it possible to measure open rates and/or click-throughs from a particular scheduled reminder email? Civimail has well developed functionality for open rates and clickthroughs etc, but we have a ...
3
votes
1answer
70 views

Why is formatting now removed from pasted test? And how do I fix it?

I've been using CiviCRM since June '15. I email my group 2-3 times per month, copy-and-pasting an online event listing. The text and image formatting used to be preserved but in the last 3? months it'...
0
votes
0answers
24 views

How to fix the 'send from' when using the Action pull-down to “Send Now”

When doing a search and then using the "Action" pull-down to select "Send Now" the from address displays as several lines of code. See image attached. How do you fix this? How do you cause this screen ...
4
votes
1answer
73 views

Can we add an approval process/queue to emails sent through CiviCRM?

We're a fairly large NGO that is trying to consolidate and control emails to major gift donors (VIPs). We have an accounting department and a student sponsorship department that produce different ...
2
votes
4answers
80 views

Can I disable Notify Activity Assignees for some Activities and/or user levels and leave it on for other Activities/user levels?

We're on Civi 4.6.21 and Drupal 7. Under Administer -> Customize Data and Screens -> Display Settings there is a setting - "Notify Activity Assignees - When enabled, contacts who are assigned ...
2
votes
2answers
80 views

CiviCRM does not send mail to microsoft based webmail clients (outlook, hotmail and live)

CiviCRM does not send mail to microsoft based webmail clients (outlook, hotmail and live) CiviCRM Version 4.7.4 on Wordpress ECDHE-RSA-AES256-SHA384:256 CV=yes: SMTP error from remote mail server ...
2
votes
2answers
92 views

Add Custom Fields to Send Email Activity

Our development staff are using activities for tracking moves management. We've created a custom set of "moves management action types" and have added those to appropriate civicrm activities. I can'...
5
votes
1answer
105 views

Contribution receipt showing no fields

We are using CiviCRM 4.7.10 on Joomla 3.6.2. The contribution receipt isn't showing any field data, except amount and date, though it does show the intro text put into he Contribution form. This ...
3
votes
2answers
98 views

Can you use civicrm for inbound marketing instead of HubSpot?

We are considering using HubSpot with our Drupal 6 website to help with lead generation. Is anyone using civicrm for his purpose? Can civicrm create workflows once someone opts in via a form? ...
0
votes
1answer
47 views

Attachments not sending when emailing a contact in CiviCRM v. 4.7.10

When sending an email to a contact, the email sends OK, but without the attachment. I can see from here that this is a known bug in 4.7.10, and a simple fix has been provided, which will be ...
2
votes
0answers
44 views

Bounce processor account password

I'm running a CiviCRM on Drupal installation. We currently seem to have some issues with the bounce processing and would like to make sure that GMail is working properly. However, nobody seems to know ...
2
votes
1answer
35 views

How can I send mass email to all contribution page pcp owners?

I have a contribution page that has pcp enabled. I want to send out a mass email to all the pcp owners. I can display a list of all the pages with owners, but I can't do any actions on them. Is there ...
3
votes
1answer
166 views

Inserting images in mailing

When creating a mailing, the draft looks fine, but when sending a test, , the images seem to be in all sorts of strange sizes for some people, as if redefining the size in the draft didn’t happen (the ...
3
votes
3answers
59 views

For gift memberships, send email receipt to the giver

When Alice is creating and paying for a gift membership for Bob, she enters Bob's contact info and email address on the Membership Contribution form, so the emailed receipt goes to Bob (with a copy ...
3
votes
2answers
44 views

How do I set text width in CiviMail?

I have centered text in a mailing that I'm setting up. The line length is too long for easy readability. How do I set up a maximum text width? Here's how it looks now:
1
vote
1answer
55 views

How do make an ACL to allow the searching of contacts in a smart group?

I want to allow someone to send email to a group. So I'm trying to set up an ACL to allow for the searching for contacts in this group. In the ACL definition dialog I'm choosing the 'search' ...
1
vote
2answers
52 views

How do I email to two addresses on an individual without Civi creating a new record for the second email address?

I've read everything I can. I know you can bulk mail to non-primary email addresses. I know I can split contacts up into "Ann" and "Bob" rather than "Ann and Bob", but unfortunately it is far better ...
3
votes
2answers
116 views

How to setup email verification for newsletter signup using webforms?

I am creating a webform for newsletter signup. Form elements are First & Last name & Email address. Once they signup, a confirmation email is sent. Now, I would like to include a link within ...
5
votes
1answer
66 views

Easy way to read email on staging sites?

Staging and development sites typically have real outbound email turned off, and for good reason (see https://wiki.civicrm.org/confluence/display/CRMDOC/Moving+CiviCRM+instance+from+production+to+...
3
votes
2answers
59 views

Pass message template id through URL?

We have a unique situation where we've built a Drupal View of CiviCRM contacts and want to provide a link to send an email through CiviCRM. This can easily be done by using: www.mysite.org.uk/...
2
votes
4answers
129 views

Disable Outbound email or change SMTP server with an SQL Query?

How can I activate the "Disable Outbound email" option or change the SMTP server address with only an SQL Query? (My use case is when I copy live data to a test environment, I obviously want to make ...
0
votes
1answer
91 views

Civimail and Sendgrid limitations and scalability?

Is anyone using Civimail with Sendgrid on a large scale? We have successfully used Civimail for newsletters and it seems to work well. However, on the Sendgrid website they say the SMTP is limited to ...
1
vote
1answer
132 views

Contribution emails not being sent - Direct Deposit/Pay Later

For online contributions, the only email that gets sent is when the contributor pays immediately (receipt). Thank you emails are not automatically sent and I cannot work out whether this is ...
2
votes
1answer
90 views

smart group change log criteria

I am using CiviCRM 4.7.7 on Drupal 7. I want to send an e-mail to each contact added "Today". So I supposed to create a smart group with the search criteria "Added=Today" in the "Change Log" section. ...
3
votes
1answer
78 views

how would I send a monthly email automatically

I'm looking for suggestions on how to accomplish the following: Send a regularly scheduled email (monthly or weekly or whatever I choose) based on a specific message template to a specific group ...
5
votes
1answer
75 views

Inbound Email - Formatting? (emails with HTLM code are ignored)

Can emails with HTML code (images, tables, etc.) be brought into CiviCRM with the inbound email job? Any emails I have with images or tables get ignored by the Process Inbound Emails job. In ...
0
votes
1answer
58 views

How to send one email to multiple contacts with separate individual follow-up activities

If I send an email to forty contacts, I can opt to generate a follow-up activity (eg phone call). That's great, except that it creates one single follow-up activity for all the contacts. I would like ...
2
votes
1answer
87 views

Manage Emails Sent When Changing Participant Status

When you change a participants status on the back end an email is sent. Sometimes you may not want an email to be sent to the participant. Is there a way to suppress these emails? Is there a setting ...
0
votes
1answer
99 views

After upgrade to 4.7.6(and 4.7.7) - Freezes on “estimating” when loading group into Email, when working with groups in general

We have a serious problem after upgrading to 4.7.6 and now to 4.7.7 (without solving the problem) - it is a problem that seems to have been active already in previous version (other people posted ...
1
vote
0answers
78 views

Blank emails to some specific addresses

I'm having the exact same problem as reported in this ticket: https://issues.civicrm.org/jira/browse/CRM-18157 I receive blank emails (Email Subject ok) on one of my email address but not on another ...
2
votes
1answer
52 views

Let participants confirm registration with one click?

We frequently have trouble with participants not finishing the confirmation process (after being allowed to participate --> pending from approval), because offering them all data input fields again is ...
3
votes
0answers
200 views

Why do bcc: recipients show up in the headers?

I just noticed that anytime there is a bcc: recipient from a CiviCRM-generated email, the bcc: line shows up in the headers as though it was a regular cc: -- why is this? Edit: It looks like this ...
3
votes
1answer
315 views

Event registration with participant approval: missing e-mail notification when rejected

If I check an events registration option "Require participant approval" and change the participant status from "Pending from approval" to "rejected", no e-mail notification will be sent. If I check ...
1
vote
1answer
41 views

CiviMail - What is it? Need Info?

How do I know if I can use CiviMail? What are the benefits? What does it do? How is it better or worse than just the regular email part on civicrm? I cannot quickly find any links to more info on ...
0
votes
1answer
34 views

Join & Update Notifications

How can you tell if someone joins a mailing list (selects from a checkbox option in custom fields)? How can you tell when someone updates their contact preferences?
0
votes
1answer
42 views

Search Confusion

I do not understand how to run searches & be sure that anyone who does not have an email address or has opted out of emails in any way is not included. How do I segment the database, to run ...