Questions tagged [email]

Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.

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1answer
42 views

Search Confusion

I do not understand how to run searches & be sure that anyone who does not have an email address or has opted out of emails in any way is not included. How do I segment the database, to run ...
3
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2answers
189 views

Editing Recurring Contributions without user login

How do I generate an e-mail with a link to get to the dashboard so the user can edit the credit card details of a recurring contribution, without the user having to have login privileges to get to ...
1
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0answers
50 views

Sending email to Participants of an inactive Event

Based on a report I got today: Let's say we have an Event which has eight people registered, but the event has been cancelled. We set the event to "Inactive" and then click on "Participants" beside ...
2
votes
1answer
31 views

How do I subscribe to a CiviCRM developer email list/group?

I'd like to get more involved with the CiviCRM development process. How can I subscribe to the API or General Development email list/discussion group that I keep hearing about?
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2answers
83 views

Accessing sent emails

I would like to keep track of emails that I have sent on Civicrm? Is there a way to do this or do I have to print them to keep a record of sent emails? Thanks
0
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1answer
205 views

Outbound SMTP through Google Apps: Rejected Connection

When I try to set up my SMTP through our Google Apps, I keep getting errors: Failed to connect to ssl://smtp.gmail.com:465 [SMTP: Failed to connect socket: Connection refused (code: -1, response: ...
1
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1answer
13 views

CiviReports filtering on email adress

I want to display a report of all my contacts with a certain email adress ending, like "@gmail.com". I find many reports that display email adress as the result, but I fail to find any report that ...
1
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0answers
29 views

Manual geo code field in civicrm profile

We use profiles (https://book.civicrm.org/user/current/organising-your-data/profiles/) for updating organisation information by the organisations himself. We also use geo fiels to map organisation on ...
6
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3answers
168 views

Is there anyway to search on a non-primary email address?

Right now, as far as I can tell and from what I've seen in old issues and current jira issue, searches only search for primary email address. Worried about performance issues. So it appears there is ...
3
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2answers
131 views

Struggling to set-up SMTP Configuration

I do not have a web development background, so you will have to bear with me. I am currently using CiviCRM 4.7.0 on Wordpress 4.9.2. I am trying to set up CiviMail and am receiving a "Mail Not Sent" ...
2
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1answer
87 views

I am having a devil of a time with CiviCRM email

I've validated that my email settings work using SMTP. Validated using the Contact / Send Email as well as from the Joomla Global Configuration as well as the joomla K2 article print button. Its ...
2
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1answer
70 views

Can webform-civicrm cause an Activity of type Email to actually send the email from CiviCRM

Scenario is users who are not accessing civi but are doing it all via Views and Webforms. I created a webform contact 1 is logged in user contact 2 is 'target' Activity is of type Email Outcome I ...
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2answers
80 views

Send an email function not always delivering

We're having a curious case where emails from CiviCRM as not always delivering. CiviMail works fine. No issues there. When sending a simple email from the actions on a contact record, Hotmail and ...
1
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0answers
61 views

default email format on contact creation

I am sure I found the solution I am looking for for an older release of civicrm. Currently I have installed 4.7.2. and can not find a way to set the default value for new contacts (individual or ...
1
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1answer
70 views

Responsive Email Layouts - Why move away from Smarty?

I'm looking at this GSoC project that I'm willing to take on. https://wiki.civicrm.org/confluence/display/CRM/Google+Summer+of+Code+-+2016#GoogleSummerofCode-2016-responsivelayoutforemails Which has ...
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4answers
226 views

Auto Renewal Membership Confirmation Emails not being sent - PayPal (Updated Title 2016-04-05)

CiviCRM: 4.7.3 Joomla: 3.4.8 PHP: 5.5.45 None of my Membership Contribution confirmation emails are being sent. It doesn't matter if the person pays via PayPal, or is using Pay Later, they don't go ...
2
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2answers
173 views

Wrong dates and type on membership email receipts

We recently set up a new CiviCRM install (Drupal 7, CiviCRM 4.7.3, hosted on Bluehost). Most everything is fine, but the email receipts sometimes show the wrong dates and membership type. The correct ...
1
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1answer
51 views

Newsletter Signup CiviCRM Thinks Anonymous is Admin

I'm using CiviCRM 4.4.20 with Drupal 7.43. I created a profile to use for newsletter sign-up. Instead of a person signing up being set to "pending" and getting an email, the person is directly signed ...
4
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2answers
231 views

Can I use CiviCRM group as mailing list - or sync with Mailman?

Currently I use CiviCRM as basically a "pure" CRM, and then I use an external Mailman provider to maintain two smallish discussion group lists (one with about 8 people, the other with about 50). I ...
1
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1answer
53 views

Event Registration Emails

I have set up an event and everything works fine, but no confirmation emails are being sent. we are only getting the emails from Paypal informing us of payment. I have tested the mail settings and ...
3
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2answers
105 views

profile email notifications: can CiviCRM indicate what information has changed?

Members on our site can update their own profiles, using a custom profile that is set to send notification emails to administrators when an update is submitted. The notification email contains all ...
1
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1answer
28 views

When profile matches on email and the email that matches is not the primary, it overwrites the primary giving the same email repeated

We have a profile for registering people. It is set to match on email. If an existing contact fills out the form but say uses their billing email address and not the one set as their primary, it ...
2
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1answer
47 views

Why can't I save draft in contact email?

I am not using CiviMail but trying to email directly out of a contact record. The only options available are "Send Email" or "Cancel". My agency needs to be able to save a draft to edit and send at a ...
2
votes
1answer
50 views

From email addresses with 4 character domain names or non-normal domains

I am attempting to add a From email address with a .club domain. Civi is stating, "Please follow the proper format for From Email Address" when I try to save the email address. I looked for the error ...
5
votes
1answer
141 views

Sending an invoice per email goes to primary address, not to billing

I am not sure if I overlooked a setting or if it could be considered to be a bug. When we do a search on contributions and with the results we select "Print or Email Contribution Invoices" and we ...
6
votes
3answers
211 views

How to send “thank you” emails to donors?

We want to send emails to our donors of the previous week. This email needs to be customised, as it's an opportunity to tell them what has happen in the week or what's the plan to the week ahead. I ...
3
votes
1answer
45 views

How can I hide non-mailing list groups in receipts?

At the moment, when someone signs up for a membership or makes a contribution, the receipt returns a list of their newsletter subscription groups AND non-mailing lists group assignments. How can I ...
3
votes
3answers
280 views

Can I stop emails being put on hold?

Can I stop our CiviCRM database from putting emails on hold when they bounce? While it's useful from one point of view, it takes ages to keep removing the blocks.
5
votes
3answers
122 views

Email me every time someone makes a contribution

I've made a contributions page with CiviCRM on my site. How can I configure CiviCRM to send me an email anytime anyone makes a donation, please? (I know I can have Civi send me a report of recent ...
2
votes
1answer
30 views

How to do ab testing on transactional emails?

Some transactional emails have call to action (eg "click here to confirm your subscription") and I'd like to see if I can improve how many actions are taken by ab testing. Is there an easy way to ...
2
votes
1answer
156 views

Problem processing inbound emails to activities

Using Civi 4.6.10 and Drupal 7, when running the scheduled job to process inbound emails I'm constantly seeing the following error: Dec 31 13:39:53 [info] $Fatal Error Details = Array ( [message]...
5
votes
1answer
81 views

Mailer not working

The automated mailer on CiviCRM does not seem to be working. The scheduled emails are not going out. When I test the system I get the test mail OK but that's about it. Have double checked all obvious ...
2
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2answers
80 views

When new members sign up an email gets sent to filter.select@gmail.com

We are using CiviCRM 4.6.4 in Wordpress. We have a membership page processed through paypal. All emails are sending from our own SMTP server. However, when an email is sent as acknowledgement of ...
1
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1answer
44 views

Newsletter sign up tokens on Donation Form Error

We are having an issue passing a check-sum from a donation and membership sign up form along with a token to sign up to join a mailing list. We're implementing CiviCRM on a WordPress platform. The ...
2
votes
1answer
210 views

How do I edit email template for Events confirmations

I am trying to override the default email template for civicrm Events, which will be sent when registration is complete. I made changes on this file CRM/Event/Form/EventFees.tpl but the changes are ...
1
vote
1answer
97 views

Mailchimp & Groups

I am testing out Mailchimp but want to keep the groups hidden from civicrm users. I tried smart groups but it will never remove the person from the group because that person still meets the search ...
1
vote
1answer
69 views

test send mail, wrong test email account

I want to test the outgoing mail settings, but CiviCRM sends the test mail to one of the contacts in the database (last name Adams). Why does it associate this person with my account? How can I change ...
0
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1answer
56 views

Can a recurring email be setup to send to a group?

Can an email to a group be setup to send every week? We have a weekly event that we want to send the same email to attendees reminding them to come.
5
votes
2answers
91 views

Email weekly reminder to group

Is there a way to schedule the same email to a group each week? It's a reminder for a meeting we run. Steve
2
votes
2answers
49 views

Send e-mail to multiple contacts as as separate mails

If I do a search, and then want to send en e-mail to the resulting contacts, (by using "Send mail", not by using "Send Mass Mailing") all of the contacts get put in the "To:" field. But I want to ...
0
votes
1answer
75 views

Email was not sent

CiviCRM 4.6.10 for Drupal 7.41 Outbound email setting: either "Mail" or "Sendmail" Both system test were successfully, CiviCRM contribution form email receipts are working. However, no mails were ...
2
votes
0answers
126 views

CiviMail Not Saving Changes to Email Drafts

My changes to a CiviMail draft are not visible when I try to come back to the same draft within the same web browser. However, if I open up the CiviMail campaign in a different web browser, those ...
2
votes
1answer
183 views

Opt out bulk email option ignored

With our CRM the unsubscribe button adds a user opt out for the bulk emails. The CRM still sends bulk emails to people who use the unsubscribe button or has the do not email and opt out of bulk email ...
6
votes
2answers
86 views

How to collect user and billing email address at same time?

I have a scenario where I am creating a membership form for minors, which is filled in by their parents. Therefore, I need to collect a 'billing' e-mail address which is different from the minor's e-...
4
votes
2answers
159 views

Why are contacts not receiving emails when do not email not checked?

I have a group of elected officials that I regularly email with updates. When I try to contact them, I get the error "Email will NOT be sent to 4 contacts - (no email address on file, or communication ...
10
votes
3answers
202 views

How to disable “From email address” for unauthorized users?

If we define "From email address" then any user can use any of these addresses to send an email through the CiviCRM. Is there any way to disable the selection of these addresses for specific roles?
6
votes
3answers
761 views

Escaping quotes in ckeditor breaks smarty-syntax

The ckeditor has the habit to escape characters like quotes or umlauts. This breaks the smarty-syntax when generating PDFs or mails. Is there a good work-around or solution?
3
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3answers
201 views

How to disable email notifications when confirming a donation in CiviCRM admin view?

When a admin user sets a contributors record on civicrm/contribute?reset=1 from pending to completed an email is sent out. Is it possible to turn off this email function for this email only.
1
vote
2answers
237 views

Process Inbound Emails Failed

after update from 4.6.2 to 4.6.9 i have this error in: Entità: Job Azione: fetch_activities Summary Finished execution of Process Inbound Emails with result: Failure, Error message: Process ...
1
vote
2answers
50 views

Mail not working url for third party app

I’m doing a basic automation with scheduled reminders: I want to send a survey to every one where a certain activity is completed. For the survey I use a nice third party app: surveypal.com. As I want ...

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