Questions tagged [email]

Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.

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0
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1answer
55 views

How to use existing scheduled email function programmatically in extensions?

I need to send payment page links to user on schedule basis, is there any way to use existing scheduled email functionality trough custom extension?
3
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1answer
171 views

How can I set up an email discussion list based on CiviCRM groups?

Is it possible to create civicrm integrated email discussion lists? For example I want the members of a civicrm group to be able to send an email to theirgroupname@ourcompany.org and have it sent to ...
2
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1answer
49 views

Assign two different emails for two different groups (but only one contact)?

Is it possible for one contact to subscribe to two different groups with two different emails – or will CiviCRM always send email to the primary email address? IOW, is this possible?: Robert Smith ...
2
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3answers
403 views

Coding of civimail header body and footer - best practice

I've seen several questions about how to use civimail header/footer but can't find a best practice for coding. I know email coding can be hairy especially since clients handle things differently and ...
7
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2answers
632 views

How can I provide mailing receipients an “Unsubscribe All” option?

When recipients click "Unsubscribe" in my mailings, it takes them to a page where they can unsubscribe from every group the mailing was sent to. Is there a way to let them opt-out of one and not the ...
1
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1answer
26 views

Rich html CiviMails can send from a Mac but not Windows?

I've an issue with the new 4.6.5 CiviMail on Joomla 3.4.3 where the 'send test' button remains deactivated after pasting in content - and when a draft is saved, it saves blank. We send out a weekly ...
3
votes
2answers
71 views

CiviMail shows unexpected groups when selecting recipients

I create a new email and go to choose "Recipients". I see a full list of all groups. This includes groups I shouldn't be allowed to see (per ACL rules), and groups that do not have the "mailing list" ...
3
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4answers
109 views

How to remove certain items of custom fields when sending a offline receipt?

I have 2 set of custom fields for contributions and certain items of that are not meant for donors to see, only for admin purpose. But they are automatically included in offline receipt. How Can I ...
1
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1answer
98 views

Send an Email from CiviCase

is there a way I could add the "Send an Email" activity to the CiviCase timeline? I was hoping to file an activity in the timeline so that x number of days from the Open Date, the user can "Send an ...
1
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1answer
150 views

Even registration emails not going through - registration produces error

Event registrations hang for all events and then gives error whenever "send email confirmation" is set to "yes". While it's hanging, I can see the registration went through, then it finally shows an ...
1
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0answers
46 views

How can I re-send an email to a donor using a system workflow message template?

I am using CiviCRM 4.6.3 on D7. A number of users created PCP but lost their automated emails for PCP Supporter Welcome message and their other system generated email for one-time password creation. ...
2
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1answer
104 views

Simplenews vs civiMail

I'm considering using Drupal's simplenews module for sending (most of) my email newsletters, rather than civiMail. Are there any disadvantages to doing this? The background is: Drupal 8 and civi 4.7 ...
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0answers
35 views

Why does From Email address '1' retain FIXME as its name in the db

On 4.6.4 I recently spotted a client where a Scheduled Reminder was be sent using From Address = 1 In the UI this was clearly correct ie it had the clients email in it. But they were arriving in ...
2
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1answer
225 views

Cron job fatal error - scheduled emails won't send. AddThis 5.0.7 issue

I updated AddThis for Wordpress 4.0.7 to AddThis Sharing Buttons 5.0.7 and scheduled emails stopped sending. I determined that the cron job was getting a fatal error. Job path - "https://www.xxxxxx....
5
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1answer
55 views

How do you allow a user to add their bulk email address?

Trying to find a way to allow users to indicate which of their email addresses should be used for bulk mailings. Not seeing an option in profile creation.
2
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1answer
49 views

Is there a hook for when a CiviMail is created/scheduled/sent/completed?

I want to call a function whenever a CiviMail is sent from our system, to send a log message to a third party system (Slack in this case). I've had a look at the CiviCRM documentation, and while I ...
1
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1answer
115 views

How to send email from CiviCRM and Wordpress

I am trying to send an email from CiviCRM and Wordpress. The test mailings work, but the scheduled mailings never go beyond being scheduled. I done some research online and I think I have to setup a ...
5
votes
1answer
41 views

Remove Individual's eMail as default when sending eMails

Sending ( not mass-sending ) of eMails: the eMail address of th actual user is put to the send-from field. Alternativley the organizations eMail address can ( and has to be selected manually - this is ...
3
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1answer
231 views

Can tokenValue hooks be used in scheduled reminder emails?

I have the same problem as at http://forum.civicrm.org/index.php/topic,32608 I have created a tokenValues hook to fetch the value of a field from a multi-record custom field set. I have the token ...
3
votes
1answer
335 views

Google Apps bounce processing - is the wiki current?

I'm fairly savvy with civicrm in general but bounce processing seems to always stump me. Trying to use Google Apps for the return channel, I saw this post on the wiki: Step-by-step+Return+Channel+on+...
1
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1answer
49 views

How do I prevent membership renewal reminders originating from VERP addresses?

On CiviCRM 4.5.5, I have an email address of contactus@example.org configured under Administration > Communication > From Address. When I send the test email the reply to address is the correct email ...
0
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0answers
48 views

Email and Addresses Missing [duplicate]

We suddenly lost about 75% of our contact's email and addresses. We've reset our SQL and it hasn't helped. In addition, some of the missing emails still work in our event registration section while ...
4
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2answers
26 views

Migrating email servers

We are migrating our hosting and need to point to a new email server. Can we turn off/delay scheduled/automatic notifications (CiviMail) while we reconfigure/test? Perhaps this is not necessary (i.e. ...
2
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2answers
485 views

Bounce handling not working

We've been trying to make bounce handling work but with no success so far. The fact is that it used to work setting a gmail.com email address as in this forum thread (see below), but all of a sudden ...
3
votes
1answer
40 views

How to include Email address checking in event registration page to avoid multiple contacts entries?

many time it so happened that individuals made spelling mistake, specially typing email address and therefore multiple contact was created. Just thought is there a chance to include a 2nd email ...
8
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1answer
747 views

CiviCRM not sending mails

We've updated CiviCRM to 4.6.3. Since then, CiviMail has stopped working. When we log in, the following warning pops up: "Warning: Outbound email is disabled in system settings. Proper settings ...
6
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2answers
231 views

Customize a User's Signature

I'm running WordPress with CIVI 4.6.2, at some point in the set-up I managed to modify my personal email template to include my signature and logo. I am not using any extensions. Currently my ...
7
votes
3answers
97 views

Is it possible to notify a staff coordinator for offline/backend contributions?

On online contribution page setup there is a the ability to send email notifications to different email address using CC & BCC. Using that, our coordinator receives the notifications for each ...
4
votes
1answer
78 views

How can I send a copy of a receipt to member who has already recieved it during signup?

I've got a situation where by the template for the receipts (for contributions) which are sent out during signup had the previous year on it, and consequently, need to re-send the receipt to the ...
3
votes
3answers
4k views

What is the difference between Email and Mailing?

I found that if I want to send mail to an individual, I need to use Email while in order to send mail to a group, I need to use mailing. Is this the main difference? Are there ways to schedule Email ...
8
votes
1answer
422 views

How NOT to send email to “Activity Assignee” when assigned an activity

Usually we create different type of activities and assigned to one of our volunteer. Now when "Create separate activity for each contact" is selected, assignee volunteer receive multiple emails for ...
4
votes
1answer
69 views

Possible cause? CiviMail sent “400%” of queued messages, hit each recipient 4 time

On a well established site that uses CiviMail and Groups for a range of mailing lists, a message was sent out this morning as usual to a list of over 1400 people. Inexplicably, each recipient ...
7
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4answers
205 views

Can I manually add an “Email” activity in the GUI without sending it?

To keep track of communications with contacts, CiviCRM has Activities e.g. documenting e-mail conversations. In the Activities tab of a contact I can create these from the New activity dropdown. This ...
4
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2answers
341 views

CiviMail Unsubscribe link goes to an empty Wordpress page

How do I troubleshoot a non-working Unsubscribe link through CiviMail? In using CiviMail to send a mass mailing, the required Unsubscribe function creates a link like this: http://get-hope-global.org/...
1
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1answer
137 views

Can I use membership information in a mail?

We are using Memberships including some custom fields to save additional information (e.g. the name of a specific beneficiary supported through that individual membership). Mailings through CiviCRM ...
8
votes
6answers
488 views

Why do 'track click through' links not redirect to correct address?

When I add links to external websites (such as www.wikipedia.org) to mailings and check 'track click through' the links go to a page on my website that says 'page doesn't exist'. The url is something ...
3
votes
1answer
112 views

Why aren't donation receipts being emailed to customer?

I'm having issues with emails being sent for new donations (membership signups actually). I've tested each mail server type and I can send bulk emails, and test emails. I'm using PayPal as my ...
2
votes
3answers
182 views

Personalized Drupal login link

I can send out personalized links from CiviCRM, as described here. https://aghstrategies.com/content/how-create-one-click-personalized-links-civicrm-emails They contain the contact id and a checksum ...
6
votes
2answers
93 views

Is there a way for a user to verify themselves when following a checksum link?

Use case: Email a checksum link to a user asking them to update their profile data. When that user clicks the checksum link, request that they fill out a couple of verification fields such as ...
4
votes
3answers
362 views

Can't create new mailing. Gets stuck on “Initializing…”

I am using civiCRM on Wordpress. I have configured my SMTP settings correctly as far as I'm aware. The test email sent fine. But when I got to 'Mailings' > 'New Mailing' it says 'initializing...' and ...
3
votes
2answers
185 views

in CiviMail, when using “view in browser” link, how can forward to a friend be disabled?

When a person clicks on the view in browser link in an email, the email is generated on a webpage. This webpage also includes any tokens like Forward to a friend, which on this webpage does not work. ...
3
votes
1answer
55 views

Notification upon email change

This is a question that came up during yesterday's training: "Does CiviCRM offer the feature of sending email change notices? If I go online and change my email address at my bank or broker, notice ...
4
votes
1answer
157 views

Recurring Donation Email Issues with iATS payment processor

I'm trying to get our recurring donations up and running and I've run into some difficulties. When an admin sets up a recurring donation, Civi send the receipt for the first donation in the series ...
2
votes
1answer
40 views

which scheduled job handles email confirmations?

When contacts add themselves to a mailing list group, they get a confirmation mail, saying You have a pending subscription to the [xxxx] Mailing list. To confirm this subscription, reply to this ...
5
votes
2answers
133 views

Autoresponder for filling out profile

I have a volunteer profile set up and it's working just fine. I need to send an email response with additional info to users who sign up. I can't find any info on how to do this. Any help appreciated....
14
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4answers
1k views

Is there a way to enable or install the full version of CKEditor in CiviCRM 4.6.x?

So is there a way to enable or install the full version of the free and open source CKEditor in CiviCRM 4.6.x ? Looks like the CKEditor Standard editor (see http://ckeditor.com/demo#standard ) is ...
2
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2answers
114 views

How to use a CiviCRM generated form in an Android App

I'm programming an Android App for a company, and they use CiviCRM for subscribing to newsletters. The form is available to anyone online, but I have to add the form in an android app. On the android ...
3
votes
2answers
208 views

Online receipt not being send to donors

we are creating two contribution pages for both new members and donnors and we are experiencing some problems with email receipts. We would be very grateful with any ideas on where to look or what to ...
3
votes
2answers
297 views

How can we make Event custom fields available as tokens for scheduled reminders?

We've done some investigation and found two places we could intervene to make this possible: Intervene here: CRM_Core_BAO_ActionSchedule::sendMailings(), but to make tokens available we'd have to ...
4
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2answers
168 views

How do I set a default From email in CiviCRM to be used when assigning Activities?

A little help please I am working on a civi system for an organisation that has volunteer supervisors manning the phones and assigning "Activities" to other volunteers. The email to the volunteer ...

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