Questions tagged [email]

Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.

Filter by
Sorted by
Tagged with
10
votes
3answers
218 views

How to disable "From email address" for unauthorized users?

If we define "From email address" then any user can use any of these addresses to send an email through the CiviCRM. Is there any way to disable the selection of these addresses for specific roles?
6
votes
3answers
960 views

Escaping quotes in ckeditor breaks smarty-syntax

The ckeditor has the habit to escape characters like quotes or umlauts. This breaks the smarty-syntax when generating PDFs or mails. Is there a good work-around or solution?
3
votes
3answers
204 views

How to disable email notifications when confirming a donation in CiviCRM admin view?

When a admin user sets a contributors record on civicrm/contribute?reset=1 from pending to completed an email is sent out. Is it possible to turn off this email function for this email only.
1
vote
2answers
242 views

Process Inbound Emails Failed

after update from 4.6.2 to 4.6.9 i have this error in: Entità: Job Azione: fetch_activities Summary Finished execution of Process Inbound Emails with result: Failure, Error message: Process ...
1
vote
2answers
52 views

Mail not working url for third party app

I’m doing a basic automation with scheduled reminders: I want to send a survey to every one where a certain activity is completed. For the survey I use a nice third party app: surveypal.com. As I want ...
2
votes
1answer
109 views

Could not find a valid session key when submitting opt out and unsubscribe forms

Using Drupal 7.39 and Civicrm 4.6.9 - When submitting or cancelling the opt out and unsubscribe forms for anonymous users, I'm getting a 'could not find a valid session key message'. This does work ...
0
votes
0answers
366 views

Confirmation email not sent upon registration BUT…

If a user registers for an event the registration confirmation email does not get sent. The registration completes, however they see this error message: I am using mail() and when I test Outbound ...
2
votes
1answer
84 views

Is there a way to disable the wysiwyg editor when editing mail templates?

I'm trying to add the "shortlink" html schema so my users on gmail can have the direct link to RSVP to the event or confirm their signature for the petition Unfortunately, the editor on civicrm fubar ...
1
vote
1answer
79 views

Why does this custom file field uploaded on profile not download from the emailed link?

I created a custom profile (to use as a form on my website) with a custom file field...When the user fills out the form, they upload a file, and the form is sent to the admin email address. When I ...
1
vote
1answer
43 views

Civimail delivering AND bouncing at the same time - what's missing?

I could use some help troubleshooting Civimail- I seem to have bounce processing working correctly except when a mailing goes out, all recipients bounce AND all recipients receive the email. Any ...
0
votes
1answer
56 views

How to use existing scheduled email function programmatically in extensions?

I need to send payment page links to user on schedule basis, is there any way to use existing scheduled email functionality trough custom extension?
3
votes
1answer
180 views

How can I set up an email discussion list based on CiviCRM groups?

Is it possible to create civicrm integrated email discussion lists? For example I want the members of a civicrm group to be able to send an email to theirgroupname@ourcompany.org and have it sent to ...
2
votes
1answer
50 views

Assign two different emails for two different groups (but only one contact)?

Is it possible for one contact to subscribe to two different groups with two different emails – or will CiviCRM always send email to the primary email address? IOW, is this possible?: Robert Smith ...
2
votes
3answers
459 views

Coding of civimail header body and footer - best practice

I've seen several questions about how to use civimail header/footer but can't find a best practice for coding. I know email coding can be hairy especially since clients handle things differently and ...
7
votes
2answers
740 views

How can I provide mailing receipients an "Unsubscribe All" option?

When recipients click "Unsubscribe" in my mailings, it takes them to a page where they can unsubscribe from every group the mailing was sent to. Is there a way to let them opt-out of one and not the ...
1
vote
1answer
26 views

Rich html CiviMails can send from a Mac but not Windows?

I've an issue with the new 4.6.5 CiviMail on Joomla 3.4.3 where the 'send test' button remains deactivated after pasting in content - and when a draft is saved, it saves blank. We send out a weekly ...
3
votes
2answers
72 views

CiviMail shows unexpected groups when selecting recipients

I create a new email and go to choose "Recipients". I see a full list of all groups. This includes groups I shouldn't be allowed to see (per ACL rules), and groups that do not have the "mailing list" ...
3
votes
4answers
122 views

How to remove certain items of custom fields when sending a offline receipt?

I have 2 set of custom fields for contributions and certain items of that are not meant for donors to see, only for admin purpose. But they are automatically included in offline receipt. How Can I ...
1
vote
1answer
105 views

Send an Email from CiviCase

is there a way I could add the "Send an Email" activity to the CiviCase timeline? I was hoping to file an activity in the timeline so that x number of days from the Open Date, the user can "Send an ...
1
vote
1answer
161 views

Even registration emails not going through - registration produces error

Event registrations hang for all events and then gives error whenever "send email confirmation" is set to "yes". While it's hanging, I can see the registration went through, then it finally shows an ...
1
vote
0answers
46 views

How can I re-send an email to a donor using a system workflow message template?

I am using CiviCRM 4.6.3 on D7. A number of users created PCP but lost their automated emails for PCP Supporter Welcome message and their other system generated email for one-time password creation. ...
2
votes
1answer
112 views

Simplenews vs civiMail

I'm considering using Drupal's simplenews module for sending (most of) my email newsletters, rather than civiMail. Are there any disadvantages to doing this? The background is: Drupal 8 and civi 4.7 ...
0
votes
0answers
36 views

Why does From Email address '1' retain FIXME as its name in the db

On 4.6.4 I recently spotted a client where a Scheduled Reminder was be sent using From Address = 1 In the UI this was clearly correct ie it had the clients email in it. But they were arriving in ...
2
votes
1answer
229 views

Cron job fatal error - scheduled emails won't send. AddThis 5.0.7 issue

I updated AddThis for Wordpress 4.0.7 to AddThis Sharing Buttons 5.0.7 and scheduled emails stopped sending. I determined that the cron job was getting a fatal error. Job path - "https://www.xxxxxx....
5
votes
1answer
55 views

How do you allow a user to add their bulk email address?

Trying to find a way to allow users to indicate which of their email addresses should be used for bulk mailings. Not seeing an option in profile creation.
2
votes
1answer
49 views

Is there a hook for when a CiviMail is created/scheduled/sent/completed?

I want to call a function whenever a CiviMail is sent from our system, to send a log message to a third party system (Slack in this case). I've had a look at the CiviCRM documentation, and while I ...
1
vote
1answer
126 views

How to send email from CiviCRM and Wordpress

I am trying to send an email from CiviCRM and Wordpress. The test mailings work, but the scheduled mailings never go beyond being scheduled. I done some research online and I think I have to setup a ...
5
votes
1answer
42 views

Remove Individual's eMail as default when sending eMails

Sending ( not mass-sending ) of eMails: the eMail address of th actual user is put to the send-from field. Alternativley the organizations eMail address can ( and has to be selected manually - this is ...
3
votes
1answer
277 views

Can tokenValue hooks be used in scheduled reminder emails?

I have the same problem as at http://forum.civicrm.org/index.php/topic,32608 I have created a tokenValues hook to fetch the value of a field from a multi-record custom field set. I have the token ...
3
votes
1answer
356 views

Google Apps bounce processing - is the wiki current?

I'm fairly savvy with civicrm in general but bounce processing seems to always stump me. Trying to use Google Apps for the return channel, I saw this post on the wiki: Step-by-step+Return+Channel+on+...
1
vote
1answer
51 views

How do I prevent membership renewal reminders originating from VERP addresses?

On CiviCRM 4.5.5, I have an email address of contactus@example.org configured under Administration > Communication > From Address. When I send the test email the reply to address is the correct email ...
0
votes
0answers
49 views

Email and Addresses Missing [duplicate]

We suddenly lost about 75% of our contact's email and addresses. We've reset our SQL and it hasn't helped. In addition, some of the missing emails still work in our event registration section while ...
4
votes
2answers
27 views

Migrating email servers

We are migrating our hosting and need to point to a new email server. Can we turn off/delay scheduled/automatic notifications (CiviMail) while we reconfigure/test? Perhaps this is not necessary (i.e. ...
2
votes
2answers
520 views

Bounce handling not working

We've been trying to make bounce handling work but with no success so far. The fact is that it used to work setting a gmail.com email address as in this forum thread (see below), but all of a sudden ...
3
votes
1answer
42 views

How to include Email address checking in event registration page to avoid multiple contacts entries?

many time it so happened that individuals made spelling mistake, specially typing email address and therefore multiple contact was created. Just thought is there a chance to include a 2nd email ...
8
votes
1answer
832 views

CiviCRM not sending mails

We've updated CiviCRM to 4.6.3. Since then, CiviMail has stopped working. When we log in, the following warning pops up: "Warning: Outbound email is disabled in system settings. Proper settings ...
6
votes
2answers
276 views

Customize a User's Signature

I'm running WordPress with CIVI 4.6.2, at some point in the set-up I managed to modify my personal email template to include my signature and logo. I am not using any extensions. Currently my ...
7
votes
3answers
99 views

Is it possible to notify a staff coordinator for offline/backend contributions?

On online contribution page setup there is a the ability to send email notifications to different email address using CC & BCC. Using that, our coordinator receives the notifications for each ...
4
votes
1answer
78 views

How can I send a copy of a receipt to member who has already recieved it during signup?

I've got a situation where by the template for the receipts (for contributions) which are sent out during signup had the previous year on it, and consequently, need to re-send the receipt to the ...
3
votes
3answers
6k views

What is the difference between Email and Mailing?

I found that if I want to send mail to an individual, I need to use Email while in order to send mail to a group, I need to use mailing. Is this the main difference? Are there ways to schedule Email ...
8
votes
1answer
500 views

How NOT to send email to "Activity Assignee" when assigned an activity

Usually we create different type of activities and assigned to one of our volunteer. Now when "Create separate activity for each contact" is selected, assignee volunteer receive multiple emails for ...
4
votes
1answer
69 views

Possible cause? CiviMail sent "400%" of queued messages, hit each recipient 4 time

On a well established site that uses CiviMail and Groups for a range of mailing lists, a message was sent out this morning as usual to a list of over 1400 people. Inexplicably, each recipient ...
7
votes
4answers
236 views

Can I manually add an "Email" activity in the GUI without sending it?

To keep track of communications with contacts, CiviCRM has Activities e.g. documenting e-mail conversations. In the Activities tab of a contact I can create these from the New activity dropdown. This ...
4
votes
2answers
406 views

CiviMail Unsubscribe link goes to an empty Wordpress page

How do I troubleshoot a non-working Unsubscribe link through CiviMail? In using CiviMail to send a mass mailing, the required Unsubscribe function creates a link like this: http://get-hope-global.org/...
1
vote
1answer
139 views

Can I use membership information in a mail?

We are using Memberships including some custom fields to save additional information (e.g. the name of a specific beneficiary supported through that individual membership). Mailings through CiviCRM ...
9
votes
6answers
546 views

Why do 'track click through' links not redirect to correct address?

When I add links to external websites (such as www.wikipedia.org) to mailings and check 'track click through' the links go to a page on my website that says 'page doesn't exist'. The url is something ...
3
votes
1answer
120 views

Why aren't donation receipts being emailed to customer?

I'm having issues with emails being sent for new donations (membership signups actually). I've tested each mail server type and I can send bulk emails, and test emails. I'm using PayPal as my ...
2
votes
4answers
210 views

Personalized Drupal login link

I can send out personalized links from CiviCRM, as described here. https://aghstrategies.com/content/how-create-one-click-personalized-links-civicrm-emails They contain the contact id and a checksum ...
6
votes
2answers
120 views

Is there a way for a user to verify themselves when following a checksum link?

Use case: Email a checksum link to a user asking them to update their profile data. When that user clicks the checksum link, request that they fill out a couple of verification fields such as ...
4
votes
3answers
395 views

Can't create new mailing. Gets stuck on "Initializing..."

I am using civiCRM on Wordpress. I have configured my SMTP settings correctly as far as I'm aware. The test email sent fine. But when I got to 'Mailings' > 'New Mailing' it says 'initializing...' and ...

1
6 7 8
9
10