Questions tagged [email]

Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.

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3
votes
2answers
208 views

Online receipt not being send to donors

we are creating two contribution pages for both new members and donnors and we are experiencing some problems with email receipts. We would be very grateful with any ideas on where to look or what to ...
3
votes
3answers
67 views

Emails from CiviCRM completely rejected by GMX (Germany)

everyone, I have sent a newsletter to the admin team for testing purposes. All admins with GMX email accounts did not receive this email. The email was also not found in the spam folder or trash. ...
3
votes
2answers
51 views

CiviEvent Confirmation Email causes Time-Out

I'm using wordpress 5.11 and CiviCRM 5.8.2. I am trying to get a CiviEvent to send confirmation emails but when I select the confirmation emails, the session times-out for the user (error 504). The ...
3
votes
2answers
59 views

CiviEvent Confirmation Emails: Cutting off content

We've recently started using CiviCRM and CiviEvent but have found that the confirmation PDFs attached to confirmation emails are cutting off text and not appearing properly. This is what they look ...
3
votes
1answer
108 views

How do folks handle email preview text?

When sending a CiviMail message, users sometimes want to customize the preview text for email clients - which is good practice. (The preview text shows up under the Subject in many email clients.) ...
3
votes
1answer
58 views

Activity - Send a Copy Email

When filing an activity in CiviCase, there's the option "Send a Copy" to people listed in Case Roles. The email is sent correctly. However, when I "reply" to the email, the address of the sender is a ...
3
votes
2answers
44 views

How do I set text width in CiviMail?

I have centered text in a mailing that I'm setting up. The line length is too long for easy readability. How do I set up a maximum text width? Here's how it looks now:
3
votes
2answers
63 views

Pass message template id through URL?

We have a unique situation where we've built a Drupal View of CiviCRM contacts and want to provide a link to send an email through CiviCRM. This can easily be done by using: www.mysite.org.uk/...
3
votes
1answer
336 views

Google Apps bounce processing - is the wiki current?

I'm fairly savvy with civicrm in general but bounce processing seems to always stump me. Trying to use Google Apps for the return channel, I saw this post on the wiki: Step-by-step+Return+Channel+on+...
3
votes
2answers
81 views

“Missing parameters” error in unsubscribe confirmation

Unsubscribe is giving an error with Drupal 7.69 and CiviCRM 5.23.4. We did not have any issues or errors during the upgrade process. Unsubscribe links from mailings load the confirmation page ...
3
votes
3answers
90 views

Import Contacts with Email field issue

If I import contacts via a CSV file and indicate a home email, the email address does get imported without any issue. However, in order to send an email to the contact (in my case sending to an ...
3
votes
1answer
47 views

Tag Contact Via Link in Email

Is it possible to build a url to be included in an email sent from CiviCRM such that when the user clicks the link, they will automatically be tagged with a term in the system? Or maybe add an ...
3
votes
2answers
84 views

One Users Email not working for 'test'

I am getting a strange error, though I may be missing something really obvious. This is the first user I have added, so it may be my error. Our mailer is set up for SMTP, and it works just fine for ...
3
votes
4answers
144 views

Can invoices be sent to and cc'd to multiple contacts?

I am trying to replicate an existing workflow within CiviCRM. I need to be able to send membership invoices to multiple recipients. An example is: Subject: Membership invoice To: accounts_payable@...
3
votes
1answer
43 views

token for country iso code

the token {contact.country} returns the full name of the country, I'd need the iso code (eg "FR" instead of "France"). Am I missing the obvious and is there a {contact.country_iso} hidden somewhere ?...
3
votes
1answer
30 views

How do I prevent the cursor going up instead of down when I press enter in an e-mail while using an iMac

Our organisation is using CiviCrm 4.4.8. And we use Civicases a lot. Our users that login to our CiviCrm system using an iMac have trouble typing their e-mail (on a case) as each time when they press ...
3
votes
1answer
45 views

How can I hide non-mailing list groups in receipts?

At the moment, when someone signs up for a membership or makes a contribution, the receipt returns a list of their newsletter subscription groups AND non-mailing lists group assignments. How can I ...
3
votes
1answer
172 views

How can I set up an email discussion list based on CiviCRM groups?

Is it possible to create civicrm integrated email discussion lists? For example I want the members of a civicrm group to be able to send an email to theirgroupname@ourcompany.org and have it sent to ...
3
votes
2answers
186 views

in CiviMail, when using “view in browser” link, how can forward to a friend be disabled?

When a person clicks on the view in browser link in an email, the email is generated on a webpage. This webpage also includes any tokens like Forward to a friend, which on this webpage does not work. ...
3
votes
2answers
137 views

FYI - Sending mail via G Suite - Google announce username/password authentication will be turned off

Google have announced they are turning off access to G Suite via username/password authentication. My initial concern was this could potentially impact anyone using G Suite for Outbound Mail. ...
3
votes
0answers
33 views

Adding conditional content in message template for emails, but not for PDFs

I'm wondering if it's possible to add some conditional logic in my custom user-driven message template to show some content (in this case, a footer) for messages that are sent as emails, but not to ...
3
votes
0answers
17 views

New membership confirmation e-mail not sent for free memberships?

I'm experimenting with Memberships for the first time, entering them manually, and it looks like just ticking "Send Confirmation and Receipt?" isn't sufficient for a contact to receive an e-mail ...
3
votes
0answers
30 views

Member Listserv Sync with CiviCRM

Wordpress 5 - Civi 5.10.0 We currently have a google group that we manually manage for active members - its beginning to become an unwieldy job to manage. I understand there is a Google Groups one ...
3
votes
0answers
85 views

How to respond to an email, quoting the reply

When an email arrives in my mail client, I can click on the reply button, and a new email is created that shows the text of the message I'm responding to, with the same subject letter as the original ...
3
votes
0answers
41 views

Disable Email Sending by Authenticated Users?

Running 5.3 on Drupal 7. Is there any built in way to disable the ability for authenticated users to send an email? Currently they can only view their own contact, but the action menu still has an ...
3
votes
0answers
208 views

Why do bcc: recipients show up in the headers?

I just noticed that anytime there is a bcc: recipient from a CiviCRM-generated email, the bcc: line shows up in the headers as though it was a regular cc: -- why is this? Edit: It looks like this ...
2
votes
7answers
119 views

Log all outbound email

What solutions are people using to track all outbound email from CiviCRM? BCCing would be one option - a BCC could be added to all outbound email via an extension, I suppose. Else I'm guessing that ...
2
votes
3answers
77 views

Webform CiviCRM activity - prevent email notification

Is there a way to not send an email when Webform CiviCRM creates an activity? I want to create an activity for admin purposes but not that the new member receives an email. I don't see an option to ...
2
votes
2answers
215 views

How to check if a contact has an active membership in a smarty template?

Is there a variable that one can use in smarty in a message template to simply determine if a contact has an active membership?
2
votes
4answers
111 views

Can I disable Notify Activity Assignees for some Activities and/or user levels and leave it on for other Activities/user levels?

We're on Civi 4.6.21 and Drupal 7. Under Administer -> Customize Data and Screens -> Display Settings there is a setting - "Notify Activity Assignees - When enabled, contacts who are assigned ...
2
votes
4answers
154 views

Disable Outbound email or change SMTP server with an SQL Query?

How can I activate the "Disable Outbound email" option or change the SMTP server address with only an SQL Query? (My use case is when I copy live data to a test environment, I obviously want to make ...
2
votes
2answers
488 views

Bounce handling not working

We've been trying to make bounce handling work but with no success so far. The fact is that it used to work setting a gmail.com email address as in this forum thread (see below), but all of a sudden ...
2
votes
2answers
66 views

Email signature is set but does not appear in messages I compose

This question: Customize a User's Signature indicates that it should be possible for CiviCRM to automatically include an email signature if one is set for the sending user. I have set a signature ...
2
votes
3answers
112 views

Why is inbound email activity uneditable in case activity list?

If I send an email to the configured inbound email address it correctly creates an activity. I can see the activity in the activities list on my own contact and on the contact connected with the ...
2
votes
1answer
29 views

Is there a way to create an an automatic email if someone is removed from a group?

I looked at scheduled activities hoping I could use that but alas it doesn't seem like it. I could create a database trigger but that's a bit work.
2
votes
3answers
56 views

Change Email Address and Name Fields from required to not required during uploading of records

Newbie here :) It appears that the following fields are required when you upload records: First Name Last Name Email Address I have records to upload that some of the records do not have a First ...
2
votes
2answers
49 views

Send e-mail to multiple contacts as as separate mails

If I do a search, and then want to send en e-mail to the resulting contacts, (by using "Send mail", not by using "Send Mass Mailing") all of the contacts get put in the "To:" field. But I want to ...
2
votes
1answer
39 views

Looking for contacts that are Pending (status by email) E-news Opt-in

We are having an issue with the number of bots that are signing up for our e-news online. I would like to search for all contacts that have a status pending by email to our E-news group.
2
votes
1answer
94 views

Unsubscribe error message

If the Civi user isn’t logged into their account then they get the following error when clicking token inside their email footer: Sorry, due to an error, we are unable to fulfill your request at the ...
2
votes
2answers
42 views

View bounces when sending through general email (not CiviMail)

Is there a way to view or be informed about bounces sent through CiviCRM other than through the CiviMail component (i.e. send now, transactional emails, etc.)? I discovered that a contact who should ...
2
votes
1answer
145 views

Custom Email Greeting token doesn't work

I've done a custom email greetings that have this structure: {capture assign=l}{contact.preferred_language}{/capture} {capture assign=g}{contact.gender}{/capture} {if $l=="en_US"}Dear {elseif $l=="...
2
votes
2answers
60 views

Mail system in my install is broken: Missing bundle property on entity of type node

I had an install of CiviCRM which had CiviMail and all email working fine. I was using sendgrid to deliver the email, and ran out of credits. Unsent mail had piled up in the Civi system and I ...
2
votes
2answers
173 views

Wrong dates and type on membership email receipts

We recently set up a new CiviCRM install (Drupal 7, CiviCRM 4.7.3, hosted on Bluehost). Most everything is fine, but the email receipts sometimes show the wrong dates and membership type. The correct ...
2
votes
1answer
49 views

Assign two different emails for two different groups (but only one contact)?

Is it possible for one contact to subscribe to two different groups with two different emails – or will CiviCRM always send email to the primary email address? IOW, is this possible?: Robert Smith ...
2
votes
3answers
407 views

Coding of civimail header body and footer - best practice

I've seen several questions about how to use civimail header/footer but can't find a best practice for coding. I know email coding can be hairy especially since clients handle things differently and ...
2
votes
2answers
87 views

Can I add non-contact fields (such as membership, contribution, relationship, etc) in bulk emails?

I want to add fields from other modules, such as membership,contributions, relationships etc in bulk emails? I don't know php so I hope I can put the field name inside {}. Is this possible? If so, ...
2
votes
1answer
30 views

CiviCRM selectively generating receipts/invoices for contribution pages

This could be an email deliverability issue - but I thought I would check to see if there is more I can do to troubleshoot. Many people are saying they are not receiving receipts and invoices when ...
2
votes
1answer
68 views

CiviMail Mailing Scheduled But Not Sent

I have set up a mailing and scheduled it. The date and time has been and gone and the status is still scheduled... Any ideas where I am going wrong?
2
votes
1answer
753 views

How to use G Suite / GMail as your CiviMail Provider

After receiving some clarity on CiviMail settings and using a ton of guides - we were able to setup GSuite / GMail as our email provider. The answer to how we implemented it is below. If others have ...
2
votes
1answer
55 views

Why do email drop-downs show “email protected”

Whether when selecting a from email address in CiviMail (or Civi regular email), or selecting (the email of) an existing user in Drupal Webform_CiviCRM, the email will sometimes be hidden and the ...

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