Questions tagged [email]

Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.

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2
votes
3answers
373 views

Mandrill - webhooks for two different sites?

We have a client who has two webhooks defined in Mandrillapp - both of them reacting to the same events (click, open, etc). These webhooks have a post url of two different sites(dev and live). Eg. ...
2
votes
1answer
20 views

Uploading contacts to new group

Is it possible to import a list of contacts (name and email address only) from a google spreadsheet to the database and start a new email group containing only those addresses? Thanks
2
votes
1answer
81 views

Why does outbound email stop working after enabling the PHP Mcrypt extension?

On a CiviCRM 4.6.30 / Drupal 7 installation using the com.cividesk.email.sparkpost extension, outbound email stopped working after enabling the PHP Mcrypt extension on the server. This affected both ...
2
votes
1answer
118 views

Recurring donations are receiving recurring email receipts after update

I updated to 4.6.27, and recurring donations started re-sending out email receipts each month. The old behaviour was to send an email receipt when they made their contribution but not a monthly email. ...
2
votes
1answer
150 views

Scheduled Reminder Email is Empty

We are using CiviCRM 4.6 on a live site we built with WordPress 4.6.1. We ran into the problem explained below. Any help is much appreciated. I have set up a scheduled reminder to send reminder ...
2
votes
2answers
89 views

CiviCRM does not send mail to microsoft based webmail clients (outlook, hotmail and live)

CiviCRM does not send mail to microsoft based webmail clients (outlook, hotmail and live) CiviCRM Version 4.7.4 on Wordpress ECDHE-RSA-AES256-SHA384:256 CV=yes: SMTP error from remote mail server ...
2
votes
1answer
31 views

How do I subscribe to a CiviCRM developer email list/group?

I'd like to get more involved with the CiviCRM development process. How can I subscribe to the API or General Development email list/discussion group that I keep hearing about?
2
votes
1answer
156 views

Problem processing inbound emails to activities

Using Civi 4.6.10 and Drupal 7, when running the scheduled job to process inbound emails I'm constantly seeing the following error: Dec 31 13:39:53 [info] $Fatal Error Details = Array ( [message]...
2
votes
3answers
182 views

Personalized Drupal login link

I can send out personalized links from CiviCRM, as described here. https://aghstrategies.com/content/how-create-one-click-personalized-links-civicrm-emails They contain the contact id and a checksum ...
2
votes
1answer
28 views

Why does “from” email show a different list on single email versus bulk?

I checked the option that shows all my contact email address in the from list, and if I pull up a single contact and click Action -> Send Email, it will show the full list. But when I go to Mailings ->...
2
votes
1answer
26 views

How to export members addresses into spreadsheet for a mailout?

How do I extract members' addresses in our system onto a spreadsheet for a mailout? Thank you so much!
2
votes
1answer
33 views

Is it possible to stop individual users from sending mail?

I have some users who are only able to access reports, and I would like to stop them being able to directly send mails to contacts from CiviCRM. I found this 10-year-old information on the old forums ...
2
votes
1answer
59 views

Is there any way to switch off e-mail notifications in CiviCase?

It seems that CiviCase sends out e-mail notifications for any change that is done in case activities. Is there a way to switch off these automatic e-mail notifications? (manual e-mail messages should ...
2
votes
2answers
39 views

Cases - Send Copy of an Activity, Add Individual Phone and Email

When a person is assigned any activity, the information goes as a form. However, I would also like to include the phone number and email address of the person from whom the event was created. How can ...
2
votes
1answer
28 views

How to remove “Report URL” from emailed PDF reports header?

I would like to remove the link from a report email header. Is it easy to achieve? thanks
2
votes
2answers
55 views

After update, emails have to be written out in full html!

We updated CiviCRM and the next time I tried to email a contact, I found all the buttons to insert bold, hyperlinks etc. had disappeared and the only option seemed to type it all in manually, even ...
2
votes
1answer
75 views

Confirmation receipt sent from strange sender address

If I send a confirmation receipt (checked 'Send Confirmation and Receipt?' during renewal of a membership), the sender address is wrong if the preferred is chosen. In stead of displaying the address ...
2
votes
2answers
47 views

Contacts visible in mailing list group, not on hold or otherwise dnd, but skipped by mail out

I'm fairly sure I've worked out why this is happening, but want some input to confirm the problem, and hopefully pointers for fixing it. We totally refreshed our main mailing list in line with GDPR, ...
2
votes
2answers
364 views

CiviCRM, SMTP and Office 365?

We use Office 365 Exchange Online for our emails. Whilst you can configure CiviCRM outbound mail to use it, you can't actually send mail using it. I have done some investigation, and the reason is ...
2
votes
1answer
19 views

Need to search for the contacts who's email greeting or Addressee fields have been left blank

When trying to send out mass emails, there are contacts (members) who's email greeting or addressee fields have been left blank in their contact information. Is there a way to search for all these ...
2
votes
2answers
54 views

How to send an email message with CiviMail to a certain % of contacts in a group

I want to send a newsletter twice (or more) a week to certain contacts in a group, but I don't want to send people more than one e-mail per week. In this scenario, what I need is to limit the number ...
2
votes
1answer
51 views

CiviCRM uses mail server account address as sender

I log in as a user of CiviCRM. I then go to a contact and send an email as activity. Even if my mail address is shown as sender in the mail, when the mail is recieved - the sender is the account used ...
2
votes
1answer
57 views

Add Custom CSS to Civi Email

How can i add some custom css to a message template? I want to add it to the header. Is there a file I can edit?
2
votes
1answer
248 views

Sync new clients added in civiCRM to mailchimp

I have started to use civiCRM on wordpress recently. I have been using mailchimp for sending newsletter. If I add new client in civiCRM, I want them to be added to mailchimp client newsletter list ...
2
votes
1answer
39 views

How can I create a group containing all contacts with more than one email address?

I'd like to create such a group so that I can contact them to identify which of their multiple email addresses they want to have as their primary one.
2
votes
1answer
39 views

configuring SMTP on windows 7 for Civicrm

I am running CiviCRM 4.7.20 on Windows 7, Wordpress. CiviCRM will be accessible only in our LAN network. Want to use the mail functionalities. Got stuck with the email configuration. Bit confused with ...
2
votes
1answer
229 views

mail Fetch Bounces errors

I have got everything else working but I get the following error from the Fetch Bounces scheduled job (in the scheduled job log) Full message: Finished execution of Fetch Bounces with result: ...
2
votes
2answers
36 views

Mailing settings not displaying

For some reason none of the mailing settings seem to be accessible for me anymore. When I go to e.g. Administer > CiviMail > Mailer settings all I get is a blank screen, and it's the same for other ...
2
votes
4answers
53 views

Send a single mail to fundraising responsible

I want to send a single mail to a responsible address when a certain event occur in my extension. I had a look to some API (Email, Mailing, MailingAB) but but none of these seem to be the right one. ...
2
votes
1answer
38 views

How can I send mass email to all contribution page pcp owners?

I have a contribution page that has pcp enabled. I want to send out a mass email to all the pcp owners. I can display a list of all the pages with owners, but I can't do any actions on them. Is there ...
2
votes
1answer
102 views

Manage Emails Sent When Changing Participant Status

When you change a participants status on the back end an email is sent. Sometimes you may not want an email to be sent to the participant. Is there a way to suppress these emails? Is there a setting ...
2
votes
1answer
54 views

Let participants confirm registration with one click?

We frequently have trouble with participants not finishing the confirmation process (after being allowed to participate --> pending from approval), because offering them all data input fields again is ...
2
votes
1answer
70 views

Can webform-civicrm cause an Activity of type Email to actually send the email from CiviCRM

Scenario is users who are not accessing civi but are doing it all via Views and Webforms. I created a webform contact 1 is logged in user contact 2 is 'target' Activity is of type Email Outcome I ...
2
votes
1answer
47 views

Why can't I save draft in contact email?

I am not using CiviMail but trying to email directly out of a contact record. The only options available are "Send Email" or "Cancel". My agency needs to be able to save a draft to edit and send at a ...
2
votes
2answers
80 views

When new members sign up an email gets sent to filter.select@gmail.com

We are using CiviCRM 4.6.4 in Wordpress. We have a membership page processed through paypal. All emails are sending from our own SMTP server. However, when an email is sent as acknowledgement of ...
2
votes
1answer
183 views

Opt out bulk email option ignored

With our CRM the unsubscribe button adds a user opt out for the bulk emails. The CRM still sends bulk emails to people who use the unsubscribe button or has the do not email and opt out of bulk email ...
2
votes
1answer
96 views

Could not find a valid session key when submitting opt out and unsubscribe forms

Using Drupal 7.39 and Civicrm 4.6.9 - When submitting or cancelling the opt out and unsubscribe forms for anonymous users, I'm getting a 'could not find a valid session key message'. This does work ...
2
votes
1answer
73 views

Is there a way to disable the wysiwyg editor when editing mail templates?

I'm trying to add the "shortlink" html schema so my users on gmail can have the direct link to RSVP to the event or confirm their signature for the petition Unfortunately, the editor on civicrm fubar ...
2
votes
1answer
225 views

Cron job fatal error - scheduled emails won't send. AddThis 5.0.7 issue

I updated AddThis for Wordpress 4.0.7 to AddThis Sharing Buttons 5.0.7 and scheduled emails stopped sending. I determined that the cron job was getting a fatal error. Job path - "https://www.xxxxxx....
2
votes
2answers
114 views

How to use a CiviCRM generated form in an Android App

I'm programming an Android App for a company, and they use CiviCRM for subscribing to newsletters. The form is available to anyone online, but I have to add the form in an android app. On the android ...
2
votes
1answer
99 views

How to prevent Smarty secure_mode activation?

I hope my silly question will get answers from some of you... I'm just trying to send an email using smarty basics functions such as using {php} tags and playing php in smarty tags {if strstr($email, ...
2
votes
1answer
21 views

Attaching Email reply to a contact in Civi

First off, i am not a developer and had no training in Civicrm. After 50 hours of getting contact into civi up to date. And creating contacts within orgs to mail (just seems insane civi isn't set up ...
2
votes
1answer
34 views

Deadlocks on a high load of contact inserts

We use CiviCRM 5.21.2 with Drupal 7.69 and Webform together with webform_civicrm to provide petitions. The petitions ask for address and email. So every petition signature creates a contact with email ...
2
votes
1answer
36 views

Keep getting “invalid email” message on any Civicrm/Joomla operation, such as register new individual or org address, or anything requiring email

Our email address is definitely valid, and everything else seems to set up fine in Civicrm in Joomla, but our org's email address always comes back as invalid. The only clue we have is that when we ...
2
votes
1answer
111 views

After upgrading to 5.20.0 - unable to edit or enter contact email addresses- “Email is not valid.”

Just upgraded from 5.19.2 to 5.20.0. Upgrade appeared to run through without a hitch.Joomla! 3.9.13, php 7.3.12, mySQL 5.7.28 Now, when editing existing email address, or when entering new contact ...
2
votes
1answer
31 views

From email address not changing per user

When we send emails, the person receiving the email can reply to the sender, and it has the correct name of the sender, but the email address it says the email is from isn't the sender. My name is ...
2
votes
1answer
28 views

Mailchimp and CiviCRM: possible integration using custom contact fields?

looking for some advice about a potential Mailchimp integration. I've used the wonderful Mailchimp CiviCRM Extension and it works great, but I'm not sure it will work for a specific case I've got. ...
2
votes
1answer
35 views

How to change or transfer mailing list groups properly?

Right now - we have a smart group with all individuals tagged, in this example "Email List" and of type "Individual" as our main email list. This has worked fine for us - as we rarely sent emails. ...
2
votes
1answer
15 views

On line donation Thank You

I would like to customize the auto TY email that is generated to a donor once a donation is made. Can I do this? If so- can you please tell me how? Thanks so much!
2
votes
1answer
34 views

What order are CiviMail emails sent from CiviCRM?

Is there a clear pattern to the order in which emails are sent from CiviMail queues? For example, emails are sent from the queue in no specific order sorted alphabetically, A-Z sorted by contact ID ...

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