Questions tagged [email]

Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.

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2
votes
1answer
147 views

What are some best practices for inbound email handling with CiviCRM?

Our organization has grown past the point where one person can handle the inbound e-mail from our members. I'm looking for best practices from the community on how to handle this. We don't want to ...
2
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1answer
54 views

Inbound email formatting differs in Activities compared to CiviCase

Is it possible to include line breaks in activities created from inbound emails, given that this is implemented in CiviCase? If so are there any suggestions about how to go about implementing this? ...
2
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1answer
116 views

Image not displayed in the email with outlook

I have created a new mailing with an image(logo) in the text. Contacts which use outlook to open the email doesn't see the image. The problem is the same if the image is in the template or added in ...
2
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1answer
113 views

Is there any way to make a normal textarea in civi editable using CKEditor?

I am referring in particular to the textarea that allows one to write a custom confirmation email in the 'Online Registration' tab of an event's configuration page. Following the CKEditor integration ...
2
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1answer
24 views

Can I track single emails with CiviCampaign?

I understand that I can associate mass mailings with campaigns through CiviCampaign. However, it seems that I cannot associate a single contact interaction via email to a campaign. Is that correct? ...
2
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2answers
75 views

Blocking specific email users from registering for events

We have had a particular email address used for registering a number of different participants for workshops in CIVIEVENT - and subsequently cancelling - that we believe is an immigration scam. ...
2
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2answers
117 views

Add Custom Fields to Send Email Activity

Our development staff are using activities for tracking moves management. We've created a custom set of "moves management action types" and have added those to appropriate civicrm activities. I can'...
2
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1answer
93 views

smart group change log criteria

I am using CiviCRM 4.7.7 on Drupal 7. I want to send an e-mail to each contact added "Today". So I supposed to create a smart group with the search criteria "Added=Today" in the "Change Log" section. ...
2
votes
1answer
87 views

I am having a devil of a time with CiviCRM email

I've validated that my email settings work using SMTP. Validated using the Contact / Send Email as well as from the Joomla Global Configuration as well as the joomla K2 article print button. Its ...
2
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1answer
50 views

From email addresses with 4 character domain names or non-normal domains

I am attempting to add a From email address with a .club domain. Civi is stating, "Please follow the proper format for From Email Address" when I try to save the email address. I looked for the error ...
2
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1answer
30 views

How to do ab testing on transactional emails?

Some transactional emails have call to action (eg "click here to confirm your subscription") and I'd like to see if I can improve how many actions are taken by ab testing. Is there an easy way to ...
2
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1answer
210 views

How do I edit email template for Events confirmations

I am trying to override the default email template for civicrm Events, which will be sent when registration is complete. I made changes on this file CRM/Event/Form/EventFees.tpl but the changes are ...
2
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1answer
105 views

Simplenews vs civiMail

I'm considering using Drupal's simplenews module for sending (most of) my email newsletters, rather than civiMail. Are there any disadvantages to doing this? The background is: Drupal 8 and civi 4.7 ...
2
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1answer
49 views

Is there a hook for when a CiviMail is created/scheduled/sent/completed?

I want to call a function whenever a CiviMail is sent from our system, to send a log message to a third party system (Slack in this case). I've had a look at the CiviCRM documentation, and while I ...
2
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1answer
41 views

which scheduled job handles email confirmations?

When contacts add themselves to a mailing list group, they get a confirmation mail, saying You have a pending subscription to the [xxxx] Mailing list. To confirm this subscription, reply to this ...
2
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0answers
17 views

How to enable Email Recipients to reply to all?

When you send an email (not a mailing) to the members of a Group, they all receive it in BCC, which makes it impossible for them to reply to all. How can I change (or parameterize) that ? Is there ...
2
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0answers
21 views

How can I modify the from email address used in petition confirmation email?

My default from email address is office@my-organisation.org. When a supporter signs a petition, they get a confirmation with that sender address. However, I want the confirmation email to have ...
2
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1answer
90 views

Email On Hold? options

It looks like there are two options for indicating that an email address in on hold. Is there a way to add another option? If so, how would I go about doing that?
2
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0answers
79 views

Civimail bounce

I'm beating my head over this, maybe someone else can shed some light. Centos7 php7.0 mariadb 5.5 Joomla! 3.8.7 CiviCRM 5.0.0 Virtualmin (Dovecot 2.2.10 + Postfix 2.10.1) If I run the email ...
2
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0answers
53 views

How do I reply to an email in CiviCRM (Activity or CiviCase)

I have CiviCRM set up to import e-mails that are sent to our main support desk. These e-mails come in as "Inbound Email" activity types. At this time we are manually importing those e-mails into a ...
2
votes
1answer
46 views

CiviContribute: change “from” email address for thank-you letters

I'm using CiviCRM 4.7.27 and am trying to change the "from" address used for thank-you emails generated from CiviContribute. The workflow we are using apparently has no option to choose the email ...
2
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0answers
70 views

Confirmation email to new user on submitting form via a Profile

I'm new to CiviCRM on Wordpress and need your help...I've created a sign up profile where a user can enter their contact information....I need to send a conformation email to the user as soon as he ...
2
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0answers
35 views

Email Localization

I'm trying to modify the default confirmation mail for event registrations. The sent confirmation mails are in German, but the Message-Templates I can find are all English. Where can I edit the ...
2
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0answers
38 views

“Send now” emails going to wrong contact

A few times, including this morning, we have used the send now feature for 20-40 contacts who matched a search and Civi has mixed up the contact parameters. What often happens is that a contact is ...
2
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0answers
46 views

Bounce processor account password

I'm running a CiviCRM on Drupal installation. We currently seem to have some issues with the bounce processing and would like to make sure that GMail is working properly. However, nobody seems to know ...
2
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0answers
126 views

CiviMail Not Saving Changes to Email Drafts

My changes to a CiviMail draft are not visible when I try to come back to the same draft within the same web browser. However, if I open up the CiviMail campaign in a different web browser, those ...
2
votes
1answer
78 views

Civi CRM Sparkpost - pesc.sparkpost - Error Sending Group Subscription Welcome Emails

So, I'm using the com.pesc.sparkpost CiviCRM/Sparkpost integration extension. It is working really well so far for just about everything except for the welcome email for mailing list group ...
1
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2answers
80 views

{domain…} tokens not parsed in regular mail?

Is it me, or are the {domain...} tokens not parsed in a private (non-civimail) mail ? Like, when sending a mail from a contacts page ? If it isn't me, then the documentation here is wrong ? https://...
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3answers
2k views

images in emails not displayed in Gmail clients (browser or mobile)

For months/years we have been battling Google support on fixing an issue we're seeing so I'm wondering if others have come across the same thing. Images in emails sent by CiviCRM (CiviMail or just ...
1
vote
1answer
46 views

CiviMail - What is it? Need Info?

How do I know if I can use CiviMail? What are the benefits? What does it do? How is it better or worse than just the regular email part on civicrm? I cannot quickly find any links to more info on ...
1
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1answer
58 views

Civirules send email

Hopefully I am just missing something. I use CiviCRM Version 5.18.4 for WordPress, and I am not a programmer. I read about CiviRules, and in the documentation, (https://docs.civicrm.org/civirules/en/...
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2answers
50 views

How to generate a receipt when Pay Later contribution is received

I am using a Contribution page to take payments for Memberships, and wish to use the 'Pay Later' option. I can set this up and it records the contribution OK, and a administrator can record the ...
1
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3answers
70 views

Getting into the inbox with Sparkpost

During testing of sparkpost we are getting into the inbox with gmail, yahoo and aol, but not with microsoft. We are getting an 8 on microsoft's bulk complaint level which AFAIK is associated with the ...
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2answers
58 views

How do I email to two addresses on an individual without Civi creating a new record for the second email address?

I've read everything I can. I know you can bulk mail to non-primary email addresses. I know I can split contacts up into "Ann" and "Bob" rather than "Ann and Bob", but unfortunately it is far better ...
1
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1answer
53 views

Need to resend event confirmation email

We need to be able to resend individual event confirmation emails (e.g. corrections to the registration, sometimes not received etc.). Up till last year's event in August this was no problem. There ...
1
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2answers
209 views

How to check contact read email or not when send email to Individual?

I'm using WordPress 4.9.8, CiviCRM to 5.5.1, I usually send email to contact by Search> Find contacts View contact details Action> Send email Send email ok, Contact received mail ok like picture But ...
1
vote
4answers
88 views

How can I import e-mails to CiviCRM?

I would like to be able to select and import one or more e-mails from my external inbox, into the Activities of a Case, creating a new activity. Is this possible and if yes, how? Who is familiar with ...
1
vote
1answer
19 views

What's CiviCRM's FQDN for mail?

We have an issue where CiviCRM sends mail on behalf of our client for newsletters, media releases etc. But because we don't have their FQDN in our spf record some spam filters will reject the mail ...
1
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2answers
32 views

finding members without e-mail addresses

I'm trying to create a report of members who are expired who have not provided an e-mail address so I can mail them a form. In search builder I am using "membership status"=expired, contacts->...
1
vote
1answer
137 views

Can I use membership information in a mail?

We are using Memberships including some custom fields to save additional information (e.g. the name of a specific beneficiary supported through that individual membership). Mailings through CiviCRM ...
1
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3answers
43 views

civiCase emails don't use case tokens?? Print/merge does? What am I doing wrong?

I have templates that use a range of tokens from the contact and the case, including standard case tokens and custom fields. i.e. {contact.display_name}   {case.id}   {case.subject}   {case....
1
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2answers
25 views

Get Admin email notifications for system status changes

Is there a way that I can be notified via email anytime the system status changes? (Or changes to something other than 'ok'.)
1
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1answer
29 views

CiviCRM emails not sending with attachments

I'm sending post event emails to participants Find Participants> Event Name is> send mail to less than 50). These send fine when just mail body text is included. When I add an attachment and press ...
1
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1answer
27 views

Custom emails automatically generated based on participants filling in drupal forms

Hi to all and thanks in advance. I'm on Drupal 7 and Civi 5.20.2. I have the CiviRules and EmailAPI (CiviCoOp) extensions as well as Mosaico. We have participants to our events that apply for ...
1
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1answer
62 views

Why are Username and Password are no longer accepted for Outbound GMail?

We use GMail (G-Suite) for outbound mail. Three days ago, we started getting: authentication failure [SMTP: Invalid response code received from SMTP server while sending email. This is often caused ...
1
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1answer
27 views

How can I include a non-participant's details in the receipts?

I have setup an event on a webform with 2 contacts. Parent: Contact1 - Child: contact2 Contact1 is there only to create a relationship with CONATCT2 and not a participant of the event. Contact2 is ...
1
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1answer
102 views

How to setup CiviCRM to proper send authenticated (DKIM) emails?

i want to make sure that all emails send out through CiviCRM have the proper authentication (DKIM). Currently I use (ticket@yogamela.org) as email from address for online event registrations. The same ...
1
vote
1answer
52 views

Quicksearch “name/email not found. Did you mean to search by name/email instead ?”

After a Civi update from 4.x to 5.8.1, quicksearch stopped searching on email addresses when using the name/email option (the first and default option in the dropdown). It returns no results, and ...
1
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2answers
60 views

Configuring Inbound Email Config

I used to have CiviCRM Inbound Email processing perfectly, but now it no longer works. Whenever the process is run, I get the following error: Full message: Finished execution of Process Inbound ...
1
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1answer
47 views

Why is my email stuck in “Scheduled” even thought I sent immediately?

Everything seems to be configured correctly from a mail server perspective. Why is my email stuck in "Scheduled" even thought I sent immediately? See screenshot... it's just an email to a group on 16.

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