Questions tagged [error]

The tag has no usage guidance.

Filter by
Sorted by
Tagged with
17
votes
1answer
2k views

How do I debug CiviCRM when I hit a blank page / white screen / fatal error?

CiviCRM is showing a blank page (aka white screen of death or WSoD) when I expect to see some output. How can I debug CiviCRM when there is no error message visible on screen? This includes when the ...
2
votes
0answers
607 views

Does the 'timestamp mismatch' error cause any real problems?

I am getting the following error when I log in to CiviCRM: Timestamps reported by MySQL (eg "2015-11-06 13:44") and PHP (eg "2015-11-06 11:44" ) are mismatched. I have reported this separately ...
1
vote
5answers
820 views

Ajax Error when trying to view relationships tab

Civicrm 4.7.1 Joomla 3.4.8 I'm unable to view data in the relationships tab. I get the following errors: "DataTables warning: table id=DataTables_Table_0 - Ajax error." And "DataTables warning: ...
6
votes
2answers
687 views

cms.root.path error after upgrade to 4.7 (Joomla)

I upgraded two installations of CiviCRM 4.6.11 to 4.7 on the same server. Both upgraded fine, but now have the following errors: 1) Systems Settings --> CMS Database integration shows nothing (no ...
5
votes
1answer
395 views

System Status page empty and status remains 'critical' after updating from 4.7.8 to 4.7.11 on Drupal 6

This is a Drual 6 site with internationalization enabled for CiviCRM. There are no extensions installed. Site was updated from 4.7.8 to 4.7.11. After running the db update script, the System Status ...
4
votes
1answer
168 views

Mailing Bounces 100% with “authentication failure” or “failed to set sender”

I have some issues with sending out mailings (used to work, now it doesn't anymore). My mailing is failing 100% with a combination of the following errors: authentication failure [SMTP: Invalid ...
4
votes
1answer
164 views

Suscpicious Database Errors

In my installation I firstly recognized database errors like described in CiviCRM issue CRM-19109: Draft mailings are not saved. In a fresh local installation (Ubuntu 16.04LTS, php 5.6, mysql 5.7.13, ...
4
votes
1answer
372 views

Status Error and blank status page

On our CiviCRM deployment, running 4.7.23, it says System Status: Error in the footer. When clicking the System Status: Error link, I get a blank page with the following console errors (url redacted): ...
2
votes
1answer
173 views

Unable to access administration links after upgrade to CiviCRM 4.6.10

I have upgraded from CiviCRM 2.5 to 4.6.10. Since the upgrade I cannot go into any of the links in Administer CiviCRM without an error: @import url(/devjom3update/administrator/components/...
2
votes
1answer
63 views

No such field: card_type, but exists

I've upgraded CiviCRM multiple times since we last ran an event which requires payments, and are now at 4.7.17 on Joomla 3.6.5 with MySQL 5.7.18. When many (not all) users try to register they ...
2
votes
2answers
57 views

Mail system in my install is broken: Missing bundle property on entity of type node

I had an install of CiviCRM which had CiviMail and all email working fine. I was using sendgrid to deliver the email, and ran out of credits. Unsent mail had piled up in the Civi system and I ...
1
vote
1answer
146 views

Unable to enable CiviCase - Definer v Invoker problem maybe

Drupal 7, Civi 4.7.24 *******Updated at bottom********* I am unable to enable CiviCase. All other civi components are enabled. I was running 4.7.21 and attempted to enable it and got the following ...
2
votes
2answers
65 views

Unknown DB Error When Trying to Disable the Automatic Wildcard Option

We are trying to disable the automatic wildcard option in Civicrm (Wordpress 4.7.2). However, when we try to disable the option and save we get an error that says “Save Failed: DB Error: Unknown ...
5
votes
3answers
328 views

Cron error after upgrade to 4.7.1

Upgraded from 4.6.11 to 4.7.1 and now this this error when running /wp-content/plugins/civicrm/civicrm/bin/cron.php Fatal error: Uncaught exception 'Exception' with message 'Function "is_admin()" ...
5
votes
1answer
152 views

After upgrade to 4.7 on Drupal 7, Can't edit a contact

I get the following error and backtrace. If I disable the Formal title option in Admin Display Settings then I dont' get the error. Exception: "Unsupported html-element " #0 /home/saintfran/www/www/...
3
votes
2answers
242 views

multi-value import issue

I created several custom fields & groups but I am not seeing all of them when I try to import my contacts. Like I have a few custom sets/groups and custom fields within each. But only one set is ...
2
votes
2answers
129 views

Database error when using CiviCRM admin UI: “Row size too large”

I'm helping on a site that is on a different server than usual and see this error regularly in the back end when trying to complete various tasks (e.g. clear caches, run database updates, etc.) [...
1
vote
3answers
512 views

4.6.10 to 4.7.1 upgrade woes

**UPDATE #5: See new answer at bottom. It's a fix! **UPDATE #4: Decided do a clean install of 4.7.1 and see if I can point it to a working 4.7.1 backup database. I suppose I need to follow Kurund's ...
1
vote
3answers
206 views

Civicrm:ping INI file not found

I have installed civicrm and want to develop an extension. I installed civix for creating this extension but when i run civix civicrm:ping command in my civicrm folder, I get the following error: C:\...
5
votes
2answers
812 views

How do I set the time zones in order to correct mismatched Timestamps for MySQL and PHP?

I currently have a warning on Environment settings. Timestamps reported by MySQL and PHP are mismatched.
4
votes
5answers
2k views

CSV file import problem with file from Mac MS Office

I am trying to import contacts as .csv file, however when I try to upload it I get an error message saying that the input file must be in a CSV format - which it is! I'm using a Mac and I've read that ...
4
votes
2answers
2k views

Error: Sorry but we are not able to provide this at the moment

We are using CiviCRM 4.6.9, and Drupal (where do I find version #??) Suddenly a few days ago the following message began appearing: The screenshot is from my dashboard; the message also appears when ...
3
votes
0answers
57 views

CiviMail forward to a friend not working (Mailing is not forwarded to the given email address.)

Any ideas on why this is occuring? I click the forward to a friend link in the civimailing in my inbox, fill in an email, then press forward. I am then presented with the error "Mailing is not ...
3
votes
5answers
1k views

Migration error: “The user specified as a definer does not exist”

I recently moved the site to a new server and changed from a remote to a local MySQL server with different credentials. Most things seem to be working fine, but even though I've flushed caches, ...
3
votes
1answer
365 views

Cant Change “Accept profile submissions from external sites” to No

I'm getting two errors when logging into the Civi admin back-end. The first is Remote Profiles Enabled Warning: External profile support (aka "HTML Snippet" support) is enabled in >system ...
2
votes
3answers
194 views

DB Error: constraint violation on anonymous user event registration after 5.8.2 -> 5.9.0 update

After updating from 5.8.2 to 5.9.0, anonymous users suddenly get the above error when trying to register for an event. Anyone a good hint how to resolve that? Thanks Debug log shows Datenbank-...
2
votes
1answer
415 views

CiviCRM Initalization Error: DB Error: extension not found

I've got CiviCRM installed within a WordPress context, and both are updated. The problem is that, with the last update that occurred, I can no longer get to CiviCRM. Instead, I get the following ...
2
votes
1answer
40 views

Search Builder Smart Group with Latitude, Street Address criteria 1292 Truncated DB Error

CiviCRM 5.9.1. Issue has occurred since an upgrade from version 4.7.17. The Smart Group/Contact Group in question is built on two simple search builder criteria: Contacts Primary Street Address is ...
2
votes
1answer
58 views

CiviCRM on Azure Not Finding the Server

I am trying to install CiviCRM on Azure using the Wordpress for Linux web app and it appears CiviCRM is failing to find the MYSQL server. I've checked many times to see if the database information, ...
2
votes
1answer
476 views

DB Error: connect failed (code 24)

Anyone have any idea how I can fix this? Just done install and CiviCRM did not load (all OK on wizard) then nothing. Removed CiviCRM from the WordPress install and uploaded again (also removed ...
1
vote
1answer
194 views

Why is my Menu and dashboards not working on clean installation on Wordpress?

I have installed Civicrm 5.4 on a new Wordpress installation, I ran through the setup with one issue of a dashboard contact ID and have gone through the Configuration Checklist, but after that my ...
1
vote
1answer
84 views

CiviCRM 4.7.8 error after upgrade on eWay Recurring

I have just upgraded from 4.6.18 to 4.7.8. The upgrade was successful but when I try to open CiviCRM menu items I get the following error: Fatal error: require_once(): Failed opening required '...
1
vote
2answers
102 views

Your database settings don't appear to be correct. All green, but still error!

trying to install CiviCRM with Wordpress and I get the red DB error BUT all the line items are green. Any suggestions? Thanks! WP: 4.9.10 CiviCRM: 4.7.30 Wordpress Mysql: 5.7 on Azure Added ...
1
vote
1answer
78 views

Debug PseudoConstant

I noticed recently under my Drupal "recent logged messages", I've been getting errors logged with the message: "Deprecated function, use CRM_Core_PseudoConstant::getKey Array ( [civi.tag] => ...
1
vote
3answers
337 views

Failed to locate civicrm.settings.php

running CiviCRM WordPress 4.7.7 Any ideas what normalize your directory structure means? Given it knows where the database is and both the website and the backend are working I am unsure where this ...
1
vote
1answer
80 views

Mail error when sending to smart groups

I haven't been working on the server or the website, but we are spontaneously getting the following error when sending a test mailing or scheduling a mailing: When sending a test mailing: Error in ...
1
vote
1answer
88 views

Upgrade froze at 4.7.8, Can't find valid value for qrid

My upgrade has been running for about 8 hours, but it stalled after completing 4.7.7, from 4.3.8 at. I checked top to see if Drupal or CiviCRM were running, and there was no indication of the process. ...
1
vote
1answer
69 views

after upgrade, can't edit Contact Details fields (Custom Addressee and de-selected subtypes errors)

I've just updated a Joomla 2.5.28 site from an older version of CiviCRM (4.4) to the latest 4.7.29. Now I can't edit any of the fields under the "Contact Details" pane for existing records. There ...
0
votes
1answer
92 views

Payment Processor Error 9003, and logging

I have the same issue that this person did, though I'm updated to 4.6.10 The issue is that when submitting payments, I get the 9003 error code, which says "MD5 Verification failed." I've reset the ...
0
votes
1answer
56 views

Why do I get security warning & how to remove?

User just got 3 security warnings about access to sites/default/files/civicrm/custom & sites/default/files/civicrm/upload & sites/default/files/civicrm/ConfigAndLog. I changed the access of ...