Questions tagged [error]

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17
votes
1answer
2k views

How do I debug CiviCRM when I hit a blank page / white screen / fatal error?

CiviCRM is showing a blank page (aka white screen of death or WSoD) when I expect to see some output. How can I debug CiviCRM when there is no error message visible on screen? This includes when the ...
6
votes
2answers
689 views

cms.root.path error after upgrade to 4.7 (Joomla)

I upgraded two installations of CiviCRM 4.6.11 to 4.7 on the same server. Both upgraded fine, but now have the following errors: 1) Systems Settings --> CMS Database integration shows nothing (no ...
5
votes
2answers
167 views

CiviCRM (on WordPress) runs too slow to be useful

Just installed WordPress and then CiviCRM on my Hostmonster.com hosted website. CiviCRM runs too slow to be useful. Is there w way to make it run without 1-2 minutes for each option selected, with ...
5
votes
2answers
818 views

How do I set the time zones in order to correct mismatched Timestamps for MySQL and PHP?

I currently have a warning on Environment settings. Timestamps reported by MySQL and PHP are mismatched.
5
votes
1answer
152 views

After upgrade to 4.7 on Drupal 7, Can't edit a contact

I get the following error and backtrace. If I disable the Formal title option in Admin Display Settings then I dont' get the error. Exception: "Unsupported html-element " #0 /home/saintfran/www/www/...
5
votes
3answers
329 views

Cron error after upgrade to 4.7.1

Upgraded from 4.6.11 to 4.7.1 and now this this error when running /wp-content/plugins/civicrm/civicrm/bin/cron.php Fatal error: Uncaught exception 'Exception' with message 'Function "is_admin()" ...
5
votes
1answer
400 views

System Status page empty and status remains 'critical' after updating from 4.7.8 to 4.7.11 on Drupal 6

This is a Drual 6 site with internationalization enabled for CiviCRM. There are no extensions installed. Site was updated from 4.7.8 to 4.7.11. After running the db update script, the System Status ...
4
votes
5answers
2k views

CSV file import problem with file from Mac MS Office

I am trying to import contacts as .csv file, however when I try to upload it I get an error message saying that the input file must be in a CSV format - which it is! I'm using a Mac and I've read that ...
4
votes
4answers
355 views

DB Error on upgrade to 4.7: Duplicate entry activity_tab_filter for key 'index_domain_contact_name'

I receive the error below during the upgrade process. I restored to previous backup and tried again and received the same. Any ideas what exactly is it indicating is duplicate? Thanks so much! [...
4
votes
1answer
4k views

SOLVED: 'DB Error: extension not found' after PHP upgrade to version 7.0

Civi: 4.7.11 Wordpress 4.7.2 Hi, I was working on my database today and munged something up. No problem (I thought)... I did a back up beforehand just in case. Unfortunately, after restoring the ...
4
votes
2answers
75 views

Is my upgrade failing if the screen appears to hang

We're on 4.7.3 on Drupal 7, and are being affected by some bugs that affect contributions made on behalf of an organisation and paid for by paypal. When I attempt the upgrade to 4.7.5, the upgrade ...
4
votes
2answers
57 views

How do I get the genuine error message

I am trying to reinstall the volunteers extension and am getting an error that isn't clear. Is this my version of PHP or missing PEAR packages that is causing the lack of clarity? Use of undefined ...
4
votes
1answer
179 views

Mailing Bounces 100% with “authentication failure” or “failed to set sender”

I have some issues with sending out mailings (used to work, now it doesn't anymore). My mailing is failing 100% with a combination of the following errors: authentication failure [SMTP: Invalid ...
4
votes
2answers
182 views

Can't update smart group counts

My smart groups show unknown counts. Debugging shows this when I click "update smart group counts". Wordpress 5.0.3, Civi 5.9.0, PHP 7.2.14 #0 /var/www/sln/wordpress/wp-content/plugins/civicrm/...
4
votes
1answer
75 views

Why are you allowed to set DB field length on Text fields?

I know the documentation says you should leave it the same, but suppose I know I want the text field to be only 3 characters every time? I can set it fine in custom fields, but when I go to enter ...
4
votes
1answer
377 views

Status Error and blank status page

On our CiviCRM deployment, running 4.7.23, it says System Status: Error in the footer. When clicking the System Status: Error link, I get a blank page with the following console errors (url redacted): ...
4
votes
2answers
2k views

Error: Sorry but we are not able to provide this at the moment

We are using CiviCRM 4.6.9, and Drupal (where do I find version #??) Suddenly a few days ago the following message began appearing: The screenshot is from my dashboard; the message also appears when ...
4
votes
1answer
169 views

Suscpicious Database Errors

In my installation I firstly recognized database errors like described in CiviCRM issue CRM-19109: Draft mailings are not saved. In a fresh local installation (Ubuntu 16.04LTS, php 5.6, mysql 5.7.13, ...
3
votes
1answer
153 views

screen for composing a mail is blank

I am using CiviCRM 4.7.21, on Drupal 7.56. I am attempting to send a monthly mail-out. If I choose last month's mail-out and click the "re-use" button, I get a blank screen: If I go to mailings->...
3
votes
5answers
1k views

Migration error: “The user specified as a definer does not exist”

I recently moved the site to a new server and changed from a remote to a local MySQL server with different credentials. Most things seem to be working fine, but even though I've flushed caches, ...
3
votes
3answers
1k views

Manage Groups - 'Invalid JSON response' error

Environment: CiviCRM 4.7.21 on Drupal 7.x on LAMP stack Error Message: DataTables warning: table id=DataTables_Table_0 - Invalid JSON response. For more information about this error, please see http:...
3
votes
1answer
296 views

timestamp mismatch

I have a host running in a different time-zone from where I am operation and unless I set the website time zone to the hosting time zone I get the following error in CiviCRM: Timestamps reported by ...
3
votes
1answer
58 views

How can I customize the “Fatal Error” screen?

I would like to change the language on the "Fatal Error" screen that users occasionally encounter by adding some text specific to my organization. How can I do this?
3
votes
2answers
187 views

DB Error: unknown error - [debug_info] => INSERT INTO civicrm_contact

it's fresh install of CiviCrm into my Joomla, run with UniserverZ (assume all Apps are in latest version) When I clicked CiviCRM, in Components, there was a DB Error: unknown error In the joomla/...
3
votes
1answer
481 views

Need help solving unserialize():Error at offset

Thank you all for your continued patience with me. Since the past two updates, I keep getting the following error: Notice: unserialize(): Error at offset 0 of 8 bytes in Civi\Core\SettingsBag->...
3
votes
1answer
27 views

Invalid currency “$” when sending confirmation and receipt

Running CiviCRM 5.22.0 with WordPress 5.3.2 Whenever a user attempts to create a membership AND record membership payment AND send confirmation and receipt, an Invalid currency "$" error is generated....
3
votes
2answers
392 views

Uncaught ReferenceError: CRM is not defined when trying to access mail templates

When I try to create and new, or edit an existing, message template in 'Mailings' > 'Messsage Templates' I end up at a completely unstyled page. When I look at the console I see the following error: ...
3
votes
1answer
75 views

How can I turn off Extension Download Errors?

Fresh install today of CiviCRM 4.7.9 on Wordpress. There are no installed extensions and I don't need to install any extensions. However—maybe due to how new the release is—I get this error message ...
3
votes
1answer
85 views

CLI Contact Import is not importing address details

I have a local test environment on a mac where the site is installed. I'm trying to do a CLI import via the mac terminal and unfortunately, address details are not being imported. Command Used: php [...
3
votes
1answer
35 views

Weird error 500

I'm new to CiviCRM, so please bear with me. I inherited a functioning site with a CiviCRM install (on Wordpress) that was working properly. They asked me to change the domain in use, and after I ...
3
votes
1answer
40 views

CiviCRM Status/Connection Show 404 Not Found

Site running on PHP 7.2.18, FPM applicated server by nginx. I have been having an issue with my Status & Connections page loading, i can't seem to figure it out. My Error Logs show the ...
3
votes
1answer
37 views

Manage Events fatal error after upgrading from 5.4 to 5.10

I am running Civi on Drupal. After upgrading from 5.4.0 to 5.10.0 I go to Manage Events page and get this: Fatal error: Call to undefined method CRM_Event_BAO_Event::getAllPermissions() in /home/...
3
votes
1answer
242 views

What to do about “Operation failed: Update Indices DB Error: unknown error Debug” after upgrading to 4.7.25

This is related to a question I posted yesterday (How does one delete "key indices"?), which was considered a duplicate of another question (Performance Warning: Missing Indices. Mismatched ...
3
votes
2answers
94 views

Email Outgoing Configuration - Failed to connect to the SMTP server

We are having trouble with setting up our SMTP server. We have confirmed that the username, password, and port are correct but still get the following message:
3
votes
1answer
77 views

Fatal error on CiviEvent dashboard in 4.7 using PHP 5.3.5

Just tried the 4.7 upgrade and found it was giving a fatal error when I tried to acces either the event dashboard ( /civicrm/event?reset=1 ) and Manage Events ( /civicrm/event/manage?reset=1 ). Fatal ...
3
votes
1answer
41 views

“CiviCase: access all cases and activities” Issues

I realize that this has been spoken about and that there was a solution on posted (and it did work for me on 5.4 - Now on Civi 5.6.1 any user that does not have "CiviCase: access all cases and ...
3
votes
1answer
83 views

Are there any pre-conditions or required settings to print/merge documents in 4.7?

Since CiviCRM 4.7 it is possible to print/merge documents not only as a pdf-file but also as an odt, docx or html file. Does the function to create odt or docx files require any particular setting, ...
3
votes
1answer
80 views

Mailing_send_test error

I'm getting the following error when I'm trying to send a test email. Error in call to Mailing_send_test : Error in call to MailingJob_create : DB Constraint Violation - possibly mailing_id ...
3
votes
1answer
192 views

After upgrade to 4.7.13, I get 500 Internal Server Error when creating new mailing

After upgrading from 4.7.11 to 4.7.13 (with Drupal 7.51), I get à 500 error (Internal Server Error) on an ajax call when attempting to create a new mailing. The screen stucks at "Initializing..." The ...
3
votes
1answer
21 views

When I imported new contacts, some contacts got error “record”, what is that?

When I imported contacts using a CSV some rows were not imported even though their formatting was fine and matched all the other rows. When I downloaded the errors, the error was called "record". ...
3
votes
2answers
166 views

Why can't I access option groups?

Drupal 7 Civicrm 4.74 Receiving this error: API permission check failed for Case/getcount call; insufficient permission: require Array CiviCRM_API3_Exception: "API permission check failed for Case/...
3
votes
2answers
105 views

MyISAM, Cron, ERROR

I get this error on installing the CiviCRM plugin for Wordpress (Wordpress version 4.4.2, CiviCRM 4.7.4) System Status: Error MyISAM Database Engine Cron Not Running Configure Default Mailbox ...
3
votes
2answers
244 views

multi-value import issue

I created several custom fields & groups but I am not seeing all of them when I try to import my contacts. Like I have a few custom sets/groups and custom fields within each. But only one set is ...
3
votes
1answer
42 views

Date confusion with relationships - start date can be later than end date

When adding relationships, I have found that the start date entered can be a later date than the end date of the relationship without any error being indicated. Is this intentional or can I "fix" it ...
3
votes
1answer
367 views

Cant Change “Accept profile submissions from external sites” to No

I'm getting two errors when logging into the Civi admin back-end. The first is Remote Profiles Enabled Warning: External profile support (aka "HTML Snippet" support) is enabled in >system ...
3
votes
1answer
38 views

Unable to view profile instructions or see profile drop down menu in Contribution page

I am using WP and just upgraded to 4.7.7, and changed theme to Alone. The profile instructions to fill out are now not visible on the public contribution pages. On back end of Civi, the drop-down menu ...
3
votes
0answers
58 views

CiviMail forward to a friend not working (Mailing is not forwarded to the given email address.)

Any ideas on why this is occuring? I click the forward to a friend link in the civimailing in my inbox, fill in an email, then press forward. I am then presented with the error "Mailing is not ...
2
votes
2answers
86 views

Older CiviCRM that does NOT require TRIGGER privileges?

As of title, I'm looking for a CiviCRM version that does not require trigger privileges, since the hosting service that I'm using does not support it, currently I'm on version CiviCRM 4.7.13 and ...
2
votes
2answers
31 views

CSS and JS Files aren't loaded - CiviCRM 5.18.2 & WordPress 5.2.2

Fresh install of CiviCRM on a WordPress multisite yet no interface loads on the status page - seems that all the assets throw a 404 error causing this. Tried updating from 5.18.1 to 5.18.2 but no ...
2
votes
2answers
135 views

Database error when using CiviCRM admin UI: “Row size too large”

I'm helping on a site that is on a different server than usual and see this error regularly in the back end when trying to complete various tasks (e.g. clear caches, run database updates, etc.) [...

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