Questions tagged [iats]

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1answer
10 views

Why am I receiving an ' Unable to retrieve card details from iATS. Error: Invalid Username or Password' Error?

I'm using the following steps to produce this error: Under the 'Contributions' tab of a contact on CiviCRM, click 'Recurring Contributions' Click 'View' under the individual's recurring contribution ...
1
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0answers
13 views

'Card on File' ad hoc Recurring Payments - Do they link to membership?

On the latest and greatest. If we run a card on file payment for a recurring payment profile tied to a membership, we are noticing the payment does not show up as a linked payment when viewing their ...
1
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1answer
15 views

Cannot install iATS extension

What am I doing wrong? Keep receiving an error message whenever I try to install iATS extension. Can anyone suggest please? Thanks https://pastebin.com/4BkQErA8 Backtrace: > [info] $...
1
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2answers
23 views

iATS Charge to Card on File attributed to merged/deleted record

What happened: 1: Went to recurring series. Clicked "Process" on Card on File 2: Put in the amount, left defaults 3: Charge went to iATS and posted successfully. 4. The charge linked to a formerly ...
2
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1answer
7 views

Does iATS payment requires SEPA Direct debit for ACH to work?

We are in the UK and would like to process direct debit from Civicrm. I found iATS payment processor can process ACH/DD. Just wondering is processing UK DD a built in feature of iATS payment? Does it ...
2
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1answer
30 views

Can donors store their card details on dashboard?

I would like to give access to our donors to the contact dashboard and also let them donate from that page to different campaign or events signup, so they would not have to enter their details over ...
1
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1answer
21 views

Change Recurring Contribution Details from Views/Drupal

I am attempting to create a Drupal view/block to embed in a panel, so a user can see their current membership details when they log in (beginning date/end date/type) etc. I have this overriding the ...
1
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1answer
15 views

What contribution dates does the default iATS recur job process?

Does it only run recurring transactions from the current day the job is run (by default) based on the 'next contribution date' field, or does it attempt to run scheduled transactions from past dates ...
0
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0answers
17 views

How can I update client email with iats API?

I am working with iats 1.6.2 on civicrm. I want to update/change the donar email on iats account. $iATS_CL = new iATS\CustomerLink($agentCode, $password,'NA'); $request = array( 'customerIPAddress' ...
0
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1answer
33 views

Recurring Contributions consistently stuck in Pending Status

We've been noticing a trend over the last few months that typically around the 21-23 of the month several of our recurring contributions end up not being processed by iATS and then get stuck with a ...
2
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1answer
36 views

Why can users no longer update their own billing/credit card details in CiviCRM? Using iATS Payments

Payment processor objects can implement the CiviCRM Core method updateSubscriptionBillingInfo to implement payment-processor specific code to update card-on-file type information with the payment ...
3
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1answer
24 views

Failed contribution does not re-run if reject code is REJ:25 Capture card. Reported lost or stolen

We have our iATS Payment Settings failure count settings set to 3. In general this causes a failed donation to run for 2 consecutive days after the initial failed attempt. This would be 3 failed ...
2
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1answer
40 views

Can IATS be used with Simple Donate Extension? - SOLVED

****ISSUE RESOLVED. SEE COMMENTS BELOW**** We are using Civi 5.1 on WordPress 4.9.7 A month ago, we switched our payment processor to IATS which we really like. Now we would like to simplify our ...
4
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1answer
90 views

Only logged in users can change billing and recurring amount

We are using Civi 5.1 on Wordpress 4.9 Today we got our recurring payments to work again when we switched to IATS. When someone makes a recurring contribution, they receive an email reciept that says ...
2
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3answers
131 views

How do I process a refund for a credit card payment via iATS?

I have a member who accidentally bought two memberships and there is no clear way to just refund one of the amounts. Seems like a relatively simple task that should be more intuitive.
1
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4answers
101 views

Which Payment Processor should we use?

We are using Civi 5.0.1 on Wordpress 4.9.1 Recently I asked if anyone is using Payflow as your payment processor. Not a single person could answer. So I don't believe anyone is using Payflow on ...
1
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1answer
15 views

Disabled contribution page and recurring transactions

Can recurring contributions originally set up with "Contribution Page A" still occur if Page A is subsequently disabled? Civi 4.6 LTS with iATS payments
2
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1answer
22 views

embedded link in email receipt to edit/cancel recurring contributions link only xml

Using iatspayments with Drupal 7 and CiviCRM. Recurring gifts are working properly and cron running daily. When contributor donates - he correctly receives an email containing the following ...
2
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1answer
37 views

Embarrassing Offline Recurring Contributions

A bit of an embarrassing situation for us: A recurring credit-card contribution attempted to process last Wednesday (2/21), but our vendor (iATS) did not receive it (I've checked with them, no such ...
1
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1answer
30 views

One time gift intended to be recurring

We recently had a donor give a one time gift that they intended to be a recurring gift. Hard to say if they neglected to click the box or if they did and something went awry. Regardless, what we are ...
1
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1answer
31 views

Re-run iATS recurring contributions that failed due to bad iATS account credentials?

iATS credentials were messed up for a couple of days in December, and now I have lots of recurring contributions that failed, with source="iATS Payments Recurring Contribution (id=N) Agent code has ...
0
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1answer
34 views

Direct Debit ACH/EFT Contribution: Asking for Banking Info Twice

When trying to complete a contribution using ACH/EFT our donation page (http://www.thewellspringfoundation.org/donate) is asking donors to enter their banking information twice. The form is asking ...
1
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2answers
32 views

The iATS payments “modify your payments” links fail in receipts to donors. Is there a workaround?

Using CiviCRM 4.7.22 and iATS Payments 1.6.1. Auto receipts from Civi advise recurring donors that "You can cancel future contributions by visiting this web page" and "You can update recurring ...
0
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2answers
23 views

Why can't I edit iATS Settings?

I am running Civi 4.7.22 and iatspayments ext 1.6.1. When I try to edit the settings (Admin>Civicontribute>iATS Payment Settings) my edits won't stick. For instance, I try to edit the email address ...
3
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1answer
65 views

Editing ACH info for recurring contributions - iATS

CiviCRM 4.6.14, Drupal 7.43, iATS Payments extension 1.5.3 Should admins be able to edit ACH info (e.g., change the routing and account number) for recurring contributions? This is available for ...
1
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2answers
50 views

Changing a recurring contribution with multiple line items

CiviCRM 4.7.22 WordPress 4.8.1 iATSPayments I am not sure if this should be asked in this exchange or the iATS github. We have a donor with a recurring donation that was $125 a month, with $50 for ...
1
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1answer
48 views

How can I configure my contribution page so that recurring is not pre-selected by default?

Obviously, I want to provide the option for recurring but I do not want it to load the page with default recurring selected. I think this is the way most administrators would want it to work. Should ...
1
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1answer
87 views

Confirm Contribution button not clickable for non-default payment processor

When selecting the non-default payment processor (ACH in this case), the "Confirm Contribution" becomes non-clickable (greyed out). Switching back to the default (credit card) it is still unclickable ...
2
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0answers
78 views

Membership end date not updated for autorenew monthly

Ever since upgrading Civi in May to 4.7.19 (currently running 4.7.22), membership end dates are not getting updated for monthly autorenewing memberships. The completed contribution record is no ...
0
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1answer
54 views

Why are all my iATS recurring payments for EFT/ACH marked as “pending incomplete transaction”?

This occured today, after upgrade from 4.6 to 4.7. The recurring credit cards appear to be updating properly in civiCRM, but not the EFT/ACH. More importantly, it also appears that the transactions in ...
3
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1answer
112 views

Can someone help me fix a “greyed out” save button for a new contribution?

Using D7 civiCRM 4.7.22. The "save" button is greyed out in the back end new contribution form (and the "confirm contribution" button in online forms) after upgrade to 4.7.22. This happens as soon as ...
1
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2answers
77 views

Donor access to edit recurring donations

WP 4.8 Civi 4.7.21 iATS Payments 1.6.0 Our donors have very limited ability to edit recurring donations. Ie. if their card expires they cannot update the expiry date. Or if the card number is changed,...
1
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1answer
12 views

Expected information for iATS recurring contributions?

CiviCRM 4.7.13, iATS extension 1.5.3. Is this the information I should expect to see in the contribution record, or should a payment be referenced? In particular, I'm wondering about the "no ...
1
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1answer
29 views

Donors are receiving multiple receipts with ACH contributions

Wordpress 4.7.3 Civi 4.6.26 iATS Payments for our processor When donors make an ACH donation they get receipt right away and then a second one when the it clears their bank and the donation in Civi ...
0
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2answers
132 views

Random 9002 Errors from iATS when making donations

WordPress 4.6.26 Civi 4.7.3 iATS for Payment Processing Beginning in Jan we started hearing from donors that when they set up donations they would get a 9002 Error when they clicked Confirm. So far ...
0
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1answer
51 views

Why am I getting “Invalid currency selection: USD for domain iatspayments.com” on submitting a paid event registration?

Using 1.5.3 CiviCRM 4.6.26 on D7. I get the following error: "Invalid currency selection: USD for domain iatspayments.com" when I submit an event registration. I believe I have the correct server url ...
1
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3answers
84 views

iATS Scheduled job for recurring payments does not “finish” in the logs. How can I fix this or troubleshoot further?

Using 1.5.3, Civi 4.6.26 on D7. In scheduled jobs, the "iATS Payments Recurring Contributions" job is set to run daily. The logs for this event show a record for "Starting execution of iATS Payments ...
0
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1answer
62 views

Why does the user not get a “transaction complete” or “success” confirmation message after submitting an online transaction?

Just updated to CiviCRM 4.6.26 from 4.6.x. Using iATS 1.5.3. Using D7. The user does not experience a completed transaction even though the transaction is complete through iATS and shows complete on ...
0
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3answers
56 views

Bookkeeping report that includes grouping by deposit and Line Item Totals

We are using Civi 4.6.18 WordPress 4.7.1 iATS is our paymentprocessor. All donations use Price Sets so we use Line Items for our reports Is there a way to get a report that groups Contributions ...
1
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1answer
55 views

Does iATS Payment SWIPE work?

We are configuring our CiviCRM instance to work with iATS Payments. When setting up an iATS Payments Processor, there are a number of Payment Processor Types. Our initial configuration with WordPress ...
0
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2answers
184 views

How do I change an incorrect contribution status to Completed?

An EFT/ACH contribution was made last week via a Civi Contribution page with no price sets. Normally EFT transactions go through just fine, but this one hit a snag and was marked Pending and then ...
0
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1answer
48 views

CiviEvent registration & IATS payment processing fails to blank page

IATS plugin 1.5.3 in Civi 4.7.11 on Joomla 3.6.2 First off, CiviContribute works like a charm. Second, in backend (test) and frontend (live), CiviEvent form comes up and goes to second step ...
0
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2answers
26 views

iATS Extension Working, but Throwing Errors

iATS 1.5.3 is throwing the following errors (1.5.0 was too) on Civi 4.7.10 running under Drupal 7.50 on CentOS: Notice: Undefined index: config_backend in _iats_civicrm_domain_info() (line 202 of /...
1
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1answer
165 views

Error Fetching HTTP headers - iATS Recurring contribution

We are setup with iATS for credit/debit card and ACH transactions and are in the last stages of testing. One time card and ACH contributions are working. For the sake of testing, we are doing daily ...
0
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3answers
53 views

Recurring iATS contributions not creating civicrm_finanical_item records

We are ramping up for online donations and use the Accounting Batches CSV export to get our Civi contribution data into our 3rd party accounting software. A key piece of data from that report is the '...
3
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2answers
187 views

How to get IATS working

Seems that IATS will not work using extension 1.5.3 - It logs the transaction in CiviCRM but never makes a connection with IATS. I'm not sure it is even connecting with the network. Any clue folks?
2
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1answer
67 views

Should a second receipt be sent when payment method is ACH with iATS?

Using the iATS payment extension, credit cards and ACH transactions are going through just like they're supposed to. The only hiccup is that one-time ACH transactions are generating a second 'online' ...
1
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1answer
79 views

iATS ACH/EFT payment verification scheduled job not finishing

We're newer to online contributions and are getting ready for go-live soon. Credit cards with iATS have processed through with no hiccups. We recently also enabled ACH/EFT via iATS as a payment ...
0
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1answer
35 views

Why am I seeing two identical payments associated with one contribution in 4.7.x?

"Is this an issue with iATS payments Extension?"
5
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1answer
59 views

ACHEFT-Debit possible with webform_civicrm?

Webform CiviCRM module can do credit card payments - but what about ACHEFT-Debit?