Questions tagged [iats]
The iats tag has no usage guidance.
69
questions
0
votes
1answer
16 views
iATS payment REJECT: 15 response code
I am using Drupal 8 with CiviCRM and added iATS for donation.
Contribution page is returing REJECT:15 number code.
I searched on iATS site to meaning of this reject code and found that it is
REJ:15
...
1
vote
1answer
18 views
Linking iats payment to specific events
My instance: civiCRM: 5.37.0, iATS Extension: 1.7.4, Drupal: 7.80
We organize and charge for events (each the same amount) and with civiEvent each event has a separate URL. The participant pays on ...
0
votes
1answer
17 views
Recording event payments that come by mail (checks) after online registration
My civiCRM instance: civiCRM: 5.37.0. + iATS Extension: 1.7.4
Drupal: 7.80
My management insisted that we offer a "Pay Later" option for an event with online registration. Checks are coming ...
0
votes
1answer
14 views
IATS ACH Civi is not recording when a donation has been refunded or returned
Civi is not recording when a donation has been refunded or returned. Is there a way for Civi to record returns or would these have to be recorded manually?
IATS EXTENSION: 1.7.4
1
vote
0answers
25 views
Events being cancelled automatically
Good Morning Everyone,
We have a client running CivCRM 5.36.1 on Drupal 7. All extensions are up to date. Since the middle of April we have noticed some participants are receiving notices that there ...
0
votes
1answer
30 views
After update CiviCRM IATS Extension to 1.7.4, Card on file and Expiry Date fields are not showing
When we create a new iATS recurring donation, we can edit the payment information, but the old iATS recurring donations cannot be updated. I have checked in extension code getting the customer code by ...
1
vote
1answer
36 views
IATS can retry failed donations 7 days after the failure?
Is there a way that IATS can retry failed donations 7 days after the failure happened rather than the following month?
1
vote
1answer
25 views
Members are being charged early
CiviCRM 5.35.1
WordPress 5.7
We noticed last week that our members who set up recurring payments via Credit Card with the iATS processor are being double charged or even triple charged in some cases. ...
2
votes
2answers
58 views
Self-service update of credit card details - how to notify staff to re-process recurring contribution?
We would like to send out links for credit card recurring donors to update their credit card when a donation fails, using the solution from this question. Then, we need to somehow notify staff that ...
2
votes
1answer
34 views
Anonymous role cannot make contribution
Help wanted –
Suddenly, our donation and membership pages are stop working (the credit card fields are gone). Anonymous role cannot make contribution or sign up for membership. When an anonymous user ...
0
votes
1answer
11 views
iATs in ESR version 5.21.3 for Joomla
iATs in ESR version 5.21.3 for Joomla
Does the latest ESR CiviCRM 5.21.3 for Joomla support the latest iATs 1.7.2 for Joomla?
Thank you!
Jamie
4
votes
3answers
64 views
Integrating iATS forms through CiviCRM (Drupal) onto website Wordpress
We have installed the iATS plugin to our CiviCRM (on Drupal) and we would like to create an embedded donation form onto our Wordpress website. We don't want to use the CiviCRM public pages because ...
1
vote
1answer
17 views
mismatch between journal and contribution transaction ID
Love iATS and Civi!
That aside, we're experiencing an issue where some transactions have a mismatch as stated in title.
In the SQL Database I'll browse the 'civicrm_iats_journal' table and find the ...
2
votes
3answers
108 views
REST API, iATS: How do I create a membership through the API without using CiviCRM's forms?
I'm building a software system that uses CiviCRM as a membership database and a billing engine for recurring dues. Our members do not have direct access to CiviCRM or the server on which it runs, and ...
2
votes
2answers
66 views
iATS recurring payments: "mismatched contact id for the customer code"
During some auditing of membership payments earlier today, we found an interesting error message on one of our members:
iATS Payments Recurring Contribution (id=nnn) Errors: Recur id nnn
is has a ...
2
votes
2answers
125 views
CiviCRM 5.17.5 and WordPress 5.2.3 just won't work
We have been stuck at CiviCRM 5.12.4 for months now. I have had issues with my Contribution page (details not needed here) as I tried to upgrade through Civi 5.14.2. So, I held off until today to try ...
2
votes
2answers
33 views
Donor set recurring start date on a Drupal Webform Contribution Integration
Drupal 7.67
Civi 5.13.4
iATSPayments
I have a webform for our contribution page. I just realized that with a civi Contribution Page I can allow donors to set the start date for their recurring ...
1
vote
2answers
150 views
membership not updated with recurring contribution
When the iATS scheduler runs a recurring profile which is linked to a membership, the contribution is not being linked to the membership, and thus the membership end date does not increment. Ideas?
...
1
vote
1answer
33 views
Why am I receiving an ' Unable to retrieve card details from iATS. Error: Invalid Username or Password' Error?
I'm using the following steps to produce this error:
Under the 'Contributions' tab of a contact on CiviCRM, click 'Recurring Contributions'
Click 'View' under the individual's recurring contribution
...
1
vote
0answers
15 views
'Card on File' ad hoc Recurring Payments - Do they link to membership?
On the latest and greatest.
If we run a card on file payment for a recurring payment profile tied to a membership, we are noticing the payment does not show up as a linked payment when viewing their ...
1
vote
1answer
42 views
Cannot install iATS extension
What am I doing wrong? Keep receiving an error message whenever I try to install iATS extension. Can anyone suggest please? Thanks
https://pastebin.com/4BkQErA8
Backtrace:
> [info] $...
1
vote
2answers
31 views
iATS Charge to Card on File attributed to merged/deleted record
What happened:
1: Went to recurring series. Clicked "Process" on Card on File
2: Put in the amount, left defaults
3: Charge went to iATS and posted successfully.
4. The charge linked to a formerly ...
2
votes
1answer
21 views
Does iATS payment requires SEPA Direct debit for ACH to work?
We are in the UK and would like to process direct debit from Civicrm. I found iATS payment processor can process ACH/DD. Just wondering is processing UK DD a built in feature of iATS payment? Does it ...
2
votes
1answer
74 views
Can donors store their card details on dashboard?
I would like to give access to our donors to the contact dashboard and also let them donate from that page to different campaign or events signup, so they would not have to enter their details over ...
1
vote
1answer
50 views
Change Recurring Contribution Details from Views/Drupal
I am attempting to create a Drupal view/block to embed in a panel, so a user can see their current membership details when they log in (beginning date/end date/type) etc. I have this overriding the ...
1
vote
1answer
16 views
What contribution dates does the default iATS recur job process?
Does it only run recurring transactions from the current day the job is run (by default) based on the 'next contribution date' field, or does it attempt to run scheduled transactions from past dates ...
0
votes
1answer
54 views
Recurring Contributions consistently stuck in Pending Status
We've been noticing a trend over the last few months that typically around the 21-23 of the month several of our recurring contributions end up not being processed by iATS and then get stuck with a ...
2
votes
1answer
66 views
Why can users no longer update their own billing/credit card details in CiviCRM? Using iATS Payments
Payment processor objects can implement the CiviCRM Core method updateSubscriptionBillingInfo to implement payment-processor specific code to update card-on-file type information with the payment ...
3
votes
1answer
95 views
Failed contribution does not re-run if reject code is REJ:25 Capture card. Reported lost or stolen
We have our iATS Payment Settings failure count settings set to 3. In general this causes a failed donation to run for 2 consecutive days after the initial failed attempt. This would be 3 failed ...
2
votes
1answer
46 views
Can IATS be used with Simple Donate Extension? - SOLVED
****ISSUE RESOLVED. SEE COMMENTS BELOW****
We are using Civi 5.1 on WordPress 4.9.7
A month ago, we switched our payment processor to IATS which we really like.
Now we would like to simplify our ...
4
votes
1answer
133 views
Only logged in users can change billing and recurring amount
We are using Civi 5.1 on Wordpress 4.9
Today we got our recurring payments to work again when we switched to IATS.
When someone makes a recurring contribution, they receive an email reciept that says ...
2
votes
3answers
315 views
How do I process a refund for a credit card payment via iATS?
I have a member who accidentally bought two memberships and there is no clear way to just refund one of the amounts. Seems like a relatively simple task that should be more intuitive.
1
vote
4answers
134 views
Which Payment Processor should we use?
We are using Civi 5.0.1 on Wordpress 4.9.1
Recently I asked if anyone is using Payflow as your payment processor. Not a single person could answer. So I don't believe anyone is using Payflow on ...
1
vote
1answer
22 views
Disabled contribution page and recurring transactions
Can recurring contributions originally set up with "Contribution Page A" still occur if Page A is subsequently disabled?
Civi 4.6 LTS with iATS payments
2
votes
1answer
27 views
embedded link in email receipt to edit/cancel recurring contributions link only xml
Using iatspayments with Drupal 7 and CiviCRM. Recurring gifts are working properly and cron running daily.
When contributor donates - he correctly receives an email containing the following ...
2
votes
1answer
56 views
Embarrassing Offline Recurring Contributions
A bit of an embarrassing situation for us: A recurring credit-card contribution attempted to process last Wednesday (2/21), but our vendor (iATS) did not receive it (I've checked with them, no such ...
1
vote
1answer
33 views
One time gift intended to be recurring
We recently had a donor give a one time gift that they intended to be a recurring gift. Hard to say if they neglected to click the box or if they did and something went awry. Regardless, what we are ...
1
vote
1answer
50 views
Re-run iATS recurring contributions that failed due to bad iATS account credentials?
iATS credentials were messed up for a couple of days in December, and now I have lots of recurring contributions that failed, with source="iATS Payments Recurring Contribution (id=N) Agent code has ...
0
votes
1answer
62 views
Direct Debit ACH/EFT Contribution: Asking for Banking Info Twice
When trying to complete a contribution using ACH/EFT our donation page (http://www.thewellspringfoundation.org/donate) is asking donors to enter their banking information twice.
The form is asking ...
1
vote
2answers
37 views
The iATS payments "modify your payments" links fail in receipts to donors. Is there a workaround?
Using CiviCRM 4.7.22 and iATS Payments 1.6.1. Auto receipts from Civi advise recurring donors that "You can cancel future contributions by visiting this web page" and "You can update recurring ...
0
votes
2answers
26 views
Why can't I edit iATS Settings?
I am running Civi 4.7.22 and iatspayments ext 1.6.1. When I try to edit the settings (Admin>Civicontribute>iATS Payment Settings) my edits won't stick. For instance, I try to edit the email address ...
3
votes
1answer
94 views
Editing ACH info for recurring contributions - iATS
CiviCRM 4.6.14, Drupal 7.43, iATS Payments extension 1.5.3
Should admins be able to edit ACH info (e.g., change the routing and account number) for recurring contributions? This is available for ...
1
vote
2answers
68 views
Changing a recurring contribution with multiple line items
CiviCRM 4.7.22
WordPress 4.8.1
iATSPayments
I am not sure if this should be asked in this exchange or the iATS github.
We have a donor with a recurring donation that was $125 a month, with $50 for ...
1
vote
2answers
115 views
How can I configure my contribution page so that recurring is not pre-selected by default?
Obviously, I want to provide the option for recurring but I do not want it to load the page with default recurring selected. I think this is the way most administrators would want it to work. Should ...
1
vote
1answer
98 views
Confirm Contribution button not clickable for non-default payment processor
When selecting the non-default payment processor (ACH in this case), the "Confirm Contribution" becomes non-clickable (greyed out). Switching back to the default (credit card) it is still unclickable ...
2
votes
0answers
103 views
Membership end date not updated for autorenew monthly
Ever since upgrading Civi in May to 4.7.19 (currently running 4.7.22), membership end dates are not getting updated for monthly autorenewing memberships. The completed contribution record is no ...
0
votes
1answer
87 views
Why are all my iATS recurring payments for EFT/ACH marked as "pending incomplete transaction"?
This occured today, after upgrade from 4.6 to 4.7. The recurring credit cards appear to be updating properly in civiCRM, but not the EFT/ACH. More importantly, it also appears that the transactions in ...
3
votes
1answer
129 views
Can someone help me fix a "greyed out" save button for a new contribution?
Using D7 civiCRM 4.7.22. The "save" button is greyed out in the back end new contribution form (and the "confirm contribution" button in online forms) after upgrade to 4.7.22. This happens as soon as ...
1
vote
2answers
108 views
Donor access to edit recurring donations
WP 4.8
Civi 4.7.21
iATS Payments 1.6.0
Our donors have very limited ability to edit recurring donations. Ie. if their card expires they cannot update the expiry date. Or if the card number is changed,...
1
vote
1answer
16 views
Expected information for iATS recurring contributions?
CiviCRM 4.7.13, iATS extension 1.5.3. Is this the information I should expect to see in the contribution record, or should a payment be referenced? In particular, I'm wondering about the "no ...