Questions tagged [iats]

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Contribution Test Pages work only for Amount = $1.00

I hesitated to raise this issue because I've probably made a real rookie mistake somewhere. My Contribution Pages work fine in production mode but the transactions are not recorded in CiviCRM when I ...
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1 vote
1 answer
27 views

Notification for future-dated contribution

We often have new donors that will sign up for a recurring contribution but mark it to start on a future date. With our current setup, they don't receive any sort of confirmation when they set up the ...
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  • 191
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1 answer
40 views

Contribution Pages are not working in Test-Drive Mode

I revisited some Contribution Pages which are working fine in "live" mode. (The credit card transactions are processed and CiviCRM records are updated.) I just discovered that those pages ...
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0 answers
20 views

iATS Payments scheduled jobs not created

When I set up the iATS payments extension a few weeks ago, it seemed fairly simple. But then I discovered that recurring payments weren't processing, which led me to realize that not only were ...
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0 votes
1 answer
31 views

iATS payment REJECT: 15 response code

I am using Drupal 8 with CiviCRM and added iATS for donation. Contribution page is returing REJECT:15 number code. I searched on iATS site to meaning of this reject code and found that it is REJ:15 ...
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  • 131
2 votes
1 answer
22 views

Linking iats payment to specific events

My instance: civiCRM: 5.37.0, iATS Extension: 1.7.4, Drupal: 7.80 We organize and charge for events (each the same amount) and with civiEvent each event has a separate URL. The participant pays on ...
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  • 111
0 votes
1 answer
19 views

Recording event payments that come by mail (checks) after online registration

My civiCRM instance: civiCRM: 5.37.0. + iATS Extension: 1.7.4 Drupal: 7.80 My management insisted that we offer a "Pay Later" option for an event with online registration. Checks are coming ...
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  • 111
0 votes
1 answer
16 views

IATS ACH Civi is not recording when a donation has been refunded or returned

Civi is not recording when a donation has been refunded or returned. Is there a way for Civi to record returns or would these have to be recorded manually? IATS EXTENSION: 1.7.4
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  • 91
1 vote
0 answers
28 views

Events being cancelled automatically

Good Morning Everyone, We have a client running CivCRM 5.36.1 on Drupal 7. All extensions are up to date. Since the middle of April we have noticed some participants are receiving notices that there ...
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  • 11
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1 answer
34 views

After update CiviCRM IATS Extension to 1.7.4, Card on file and Expiry Date fields are not showing

When we create a new iATS recurring donation, we can edit the payment information, but the old iATS recurring donations cannot be updated. I have checked in extension code getting the customer code by ...
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  • 91
1 vote
1 answer
40 views

IATS can retry failed donations 7 days after the failure?

Is there a way that IATS can retry failed donations 7 days after the failure happened rather than the following month?
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  • 91
1 vote
1 answer
27 views

Members are being charged early

CiviCRM 5.35.1 WordPress 5.7 We noticed last week that our members who set up recurring payments via Credit Card with the iATS processor are being double charged or even triple charged in some cases. ...
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  • 499
2 votes
2 answers
70 views

Self-service update of credit card details - how to notify staff to re-process recurring contribution?

We would like to send out links for credit card recurring donors to update their credit card when a donation fails, using the solution from this question. Then, we need to somehow notify staff that ...
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  • 1,569
2 votes
1 answer
36 views

Anonymous role cannot make contribution

Help wanted – Suddenly, our donation and membership pages are stop working (the credit card fields are gone). Anonymous role cannot make contribution or sign up for membership. When an anonymous user ...
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  • 21
0 votes
1 answer
11 views

iATs in ESR version 5.21.3 for Joomla

iATs in ESR version 5.21.3 for Joomla Does the latest ESR CiviCRM 5.21.3 for Joomla support the latest iATs 1.7.2 for Joomla? Thank you! Jamie
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  • 59
4 votes
3 answers
65 views

Integrating iATS forms through CiviCRM (Drupal) onto website Wordpress

We have installed the iATS plugin to our CiviCRM (on Drupal) and we would like to create an embedded donation form onto our Wordpress website. We don't want to use the CiviCRM public pages because ...
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1 vote
1 answer
17 views

mismatch between journal and contribution transaction ID

Love iATS and Civi! That aside, we're experiencing an issue where some transactions have a mismatch as stated in title. In the SQL Database I'll browse the 'civicrm_iats_journal' table and find the ...
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  • 1,813
2 votes
3 answers
117 views

REST API, iATS: How do I create a membership through the API without using CiviCRM's forms?

I'm building a software system that uses CiviCRM as a membership database and a billing engine for recurring dues. Our members do not have direct access to CiviCRM or the server on which it runs, and ...
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2 votes
2 answers
68 views

iATS recurring payments: "mismatched contact id for the customer code"

During some auditing of membership payments earlier today, we found an interesting error message on one of our members: iATS Payments Recurring Contribution (id=nnn) Errors: Recur id nnn is has a ...
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2 votes
2 answers
129 views

CiviCRM 5.17.5 and WordPress 5.2.3 just won't work

We have been stuck at CiviCRM 5.12.4 for months now. I have had issues with my Contribution page (details not needed here) as I tried to upgrade through Civi 5.14.2. So, I held off until today to try ...
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2 votes
2 answers
34 views

Donor set recurring start date on a Drupal Webform Contribution Integration

Drupal 7.67 Civi 5.13.4 iATSPayments I have a webform for our contribution page. I just realized that with a civi Contribution Page I can allow donors to set the start date for their recurring ...
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  • 2,252
1 vote
2 answers
162 views

membership not updated with recurring contribution

When the iATS scheduler runs a recurring profile which is linked to a membership, the contribution is not being linked to the membership, and thus the membership end date does not increment. Ideas? ...
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  • 1,813
1 vote
1 answer
34 views

Why am I receiving an ' Unable to retrieve card details from iATS. Error: Invalid Username or Password' Error?

I'm using the following steps to produce this error: Under the 'Contributions' tab of a contact on CiviCRM, click 'Recurring Contributions' Click 'View' under the individual's recurring contribution ...
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  • 37
1 vote
0 answers
15 views

'Card on File' ad hoc Recurring Payments - Do they link to membership?

On the latest and greatest. If we run a card on file payment for a recurring payment profile tied to a membership, we are noticing the payment does not show up as a linked payment when viewing their ...
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  • 1,813
1 vote
1 answer
43 views

Cannot install iATS extension

What am I doing wrong? Keep receiving an error message whenever I try to install iATS extension. Can anyone suggest please? Thanks https://pastebin.com/4BkQErA8 Backtrace: > [info] $...
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  • 2,846
1 vote
2 answers
31 views

iATS Charge to Card on File attributed to merged/deleted record

What happened: 1: Went to recurring series. Clicked "Process" on Card on File 2: Put in the amount, left defaults 3: Charge went to iATS and posted successfully. 4. The charge linked to a formerly ...
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  • 1,813
2 votes
1 answer
22 views

Does iATS payment requires SEPA Direct debit for ACH to work?

We are in the UK and would like to process direct debit from Civicrm. I found iATS payment processor can process ACH/DD. Just wondering is processing UK DD a built in feature of iATS payment? Does it ...
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  • 2,846
2 votes
1 answer
80 views

Can donors store their card details on dashboard?

I would like to give access to our donors to the contact dashboard and also let them donate from that page to different campaign or events signup, so they would not have to enter their details over ...
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  • 2,846
1 vote
1 answer
54 views

Change Recurring Contribution Details from Views/Drupal

I am attempting to create a Drupal view/block to embed in a panel, so a user can see their current membership details when they log in (beginning date/end date/type) etc. I have this overriding the ...
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  • 1,813
1 vote
1 answer
16 views

What contribution dates does the default iATS recur job process?

Does it only run recurring transactions from the current day the job is run (by default) based on the 'next contribution date' field, or does it attempt to run scheduled transactions from past dates ...
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  • 1,813
0 votes
1 answer
55 views

Recurring Contributions consistently stuck in Pending Status

We've been noticing a trend over the last few months that typically around the 21-23 of the month several of our recurring contributions end up not being processed by iATS and then get stuck with a ...
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  • 367
2 votes
1 answer
72 views

Why can users no longer update their own billing/credit card details in CiviCRM? Using iATS Payments

Payment processor objects can implement the CiviCRM Core method updateSubscriptionBillingInfo to implement payment-processor specific code to update card-on-file type information with the payment ...
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3 votes
1 answer
101 views

Failed contribution does not re-run if reject code is REJ:25 Capture card. Reported lost or stolen

We have our iATS Payment Settings failure count settings set to 3. In general this causes a failed donation to run for 2 consecutive days after the initial failed attempt. This would be 3 failed ...
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2 votes
1 answer
46 views

Can IATS be used with Simple Donate Extension? - SOLVED

****ISSUE RESOLVED. SEE COMMENTS BELOW**** We are using Civi 5.1 on WordPress 4.9.7 A month ago, we switched our payment processor to IATS which we really like. Now we would like to simplify our ...
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  • 499
4 votes
1 answer
139 views

Only logged in users can change billing and recurring amount

We are using Civi 5.1 on Wordpress 4.9 Today we got our recurring payments to work again when we switched to IATS. When someone makes a recurring contribution, they receive an email reciept that says ...
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  • 499
2 votes
3 answers
340 views

How do I process a refund for a credit card payment via iATS?

I have a member who accidentally bought two memberships and there is no clear way to just refund one of the amounts. Seems like a relatively simple task that should be more intuitive.
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  • 21
1 vote
4 answers
135 views

Which Payment Processor should we use?

We are using Civi 5.0.1 on Wordpress 4.9.1 Recently I asked if anyone is using Payflow as your payment processor. Not a single person could answer. So I don't believe anyone is using Payflow on ...
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  • 499
1 vote
1 answer
23 views

Disabled contribution page and recurring transactions

Can recurring contributions originally set up with "Contribution Page A" still occur if Page A is subsequently disabled? Civi 4.6 LTS with iATS payments
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2 votes
1 answer
28 views

embedded link in email receipt to edit/cancel recurring contributions link only xml

Using iatspayments with Drupal 7 and CiviCRM. Recurring gifts are working properly and cron running daily. When contributor donates - he correctly receives an email containing the following ...
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  • 21
2 votes
1 answer
62 views

Embarrassing Offline Recurring Contributions

A bit of an embarrassing situation for us: A recurring credit-card contribution attempted to process last Wednesday (2/21), but our vendor (iATS) did not receive it (I've checked with them, no such ...
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1 vote
1 answer
33 views

One time gift intended to be recurring

We recently had a donor give a one time gift that they intended to be a recurring gift. Hard to say if they neglected to click the box or if they did and something went awry. Regardless, what we are ...
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1 vote
1 answer
55 views

Re-run iATS recurring contributions that failed due to bad iATS account credentials?

iATS credentials were messed up for a couple of days in December, and now I have lots of recurring contributions that failed, with source="iATS Payments Recurring Contribution (id=N) Agent code has ...
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  • 1,640
0 votes
1 answer
65 views

Direct Debit ACH/EFT Contribution: Asking for Banking Info Twice

When trying to complete a contribution using ACH/EFT our donation page (http://www.thewellspringfoundation.org/donate) is asking donors to enter their banking information twice. The form is asking ...
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  • 182
1 vote
2 answers
37 views

The iATS payments "modify your payments" links fail in receipts to donors. Is there a workaround?

Using CiviCRM 4.7.22 and iATS Payments 1.6.1. Auto receipts from Civi advise recurring donors that "You can cancel future contributions by visiting this web page" and "You can update recurring ...
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0 votes
2 answers
26 views

Why can't I edit iATS Settings?

I am running Civi 4.7.22 and iatspayments ext 1.6.1. When I try to edit the settings (Admin>Civicontribute>iATS Payment Settings) my edits won't stick. For instance, I try to edit the email address ...
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3 votes
1 answer
95 views

Editing ACH info for recurring contributions - iATS

CiviCRM 4.6.14, Drupal 7.43, iATS Payments extension 1.5.3 Should admins be able to edit ACH info (e.g., change the routing and account number) for recurring contributions? This is available for ...
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1 vote
2 answers
70 views

Changing a recurring contribution with multiple line items

CiviCRM 4.7.22 WordPress 4.8.1 iATSPayments I am not sure if this should be asked in this exchange or the iATS github. We have a donor with a recurring donation that was $125 a month, with $50 for ...
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  • 2,252
1 vote
2 answers
118 views

How can I configure my contribution page so that recurring is not pre-selected by default?

Obviously, I want to provide the option for recurring but I do not want it to load the page with default recurring selected. I think this is the way most administrators would want it to work. Should ...
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1 vote
1 answer
99 views

Confirm Contribution button not clickable for non-default payment processor

When selecting the non-default payment processor (ACH in this case), the "Confirm Contribution" becomes non-clickable (greyed out). Switching back to the default (credit card) it is still unclickable ...
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  • 163
2 votes
0 answers
105 views

Membership end date not updated for autorenew monthly

Ever since upgrading Civi in May to 4.7.19 (currently running 4.7.22), membership end dates are not getting updated for monthly autorenewing memberships. The completed contribution record is no ...
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  • 163