Questions tagged [iats]

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Is the iATS payment extension secure?

We recently went through a security audit and one finding was that credit card information touches our web server before being routed to iATS. Is this how the iATS extension should work? If so, what ...
J. Rolfs's user avatar
  • 381
3 votes
2 answers
71 views

Can iATS "pause" recurring contributions?

I know that you can't pause contributions from within CiviCRM with processors that aren't token-based - but can you with iATS? If you can't do it within CiviCRM, can it be done from within the iATS ...
Jon G - Megaphone Tech's user avatar
0 votes
1 answer
26 views

I cannot find the iATS configurations page

We are using CiviCRM 5.58.1 on WordPress 6.2.2 We use iATS. Someone else on this forum said there is a configuration page and they posted the below screenshot. However, I cannot find this page ...
fdarn's user avatar
  • 107
0 votes
0 answers
13 views

Where are iATS configurations on CiviCRM 5.58.1?

We are using CiviCRM 5.58.1 on WordPress 6.2.2 Receipts are not being sent for recurring contributions. Only on the initial contribution is a receipt sent. Today with some digging, I found this on ...
fdarn's user avatar
  • 107
0 votes
0 answers
15 views

Billing info becomes primary

We are using CiviCRM 5.58.1 on WordPress 6.2 We use the iATS extension for credit card payments. The issue is if someone purchases a membership via the iATS form, their billing address becomes the ...
fdarn's user avatar
  • 107
2 votes
1 answer
31 views

Add Amex to credit cards accepted in iATS payment processor

iATS confirmed that they can accept AMEX, but the extension only provides VISA Mastercard and Discover. How can we add AMEX?
kathc's user avatar
  • 125
1 vote
0 answers
45 views

Can anyone decipher this error message?

I've installed civiCRM on a new site using iATS as the payment processor. I've only used payments for Events. Now I am creating my first contribution page. It loads fine, goes to a confirmation page. ...
Tom's user avatar
  • 131
0 votes
1 answer
57 views

How to allow self-service updates of recurring contribution credit card details with IATS?

Is it possible to use a message template to send an email reminder asking recurring donors to update their credit card when it fails?
Lars SG's user avatar
  • 4,063
0 votes
1 answer
29 views

Contribution Test Pages work only for Amount = $1.00

I hesitated to raise this issue because I've probably made a real rookie mistake somewhere. My Contribution Pages work fine in production mode but the transactions are not recorded in CiviCRM when I ...
ArloGueswith's user avatar
1 vote
1 answer
38 views

Notification for future-dated contribution

We often have new donors that will sign up for a recurring contribution but mark it to start on a future date. With our current setup, they don't receive any sort of confirmation when they set up the ...
zach's user avatar
  • 315
0 votes
1 answer
74 views

Contribution Pages are not working in Test-Drive Mode

I revisited some Contribution Pages which are working fine in "live" mode. (The credit card transactions are processed and CiviCRM records are updated.) I just discovered that those pages ...
ArloGueswith's user avatar
0 votes
0 answers
25 views

iATS Payments scheduled jobs not created

When I set up the iATS payments extension a few weeks ago, it seemed fairly simple. But then I discovered that recurring payments weren't processing, which led me to realize that not only were ...
Phil Morice Brubaker's user avatar
0 votes
1 answer
229 views

iATS payment REJECT: 15 response code

I am using Drupal 8 with CiviCRM and added iATS for donation. Contribution page is returing REJECT:15 number code. I searched on iATS site to meaning of this reject code and found that it is REJ:15 ...
vijay's user avatar
  • 131
2 votes
1 answer
26 views

Linking iats payment to specific events

My instance: civiCRM: 5.37.0, iATS Extension: 1.7.4, Drupal: 7.80 We organize and charge for events (each the same amount) and with civiEvent each event has a separate URL. The participant pays on ...
Tom's user avatar
  • 131
0 votes
1 answer
21 views

Recording event payments that come by mail (checks) after online registration

My civiCRM instance: civiCRM: 5.37.0. + iATS Extension: 1.7.4 Drupal: 7.80 My management insisted that we offer a "Pay Later" option for an event with online registration. Checks are coming ...
Tom's user avatar
  • 131
0 votes
1 answer
20 views

IATS ACH Civi is not recording when a donation has been refunded or returned

Civi is not recording when a donation has been refunded or returned. Is there a way for Civi to record returns or would these have to be recorded manually? IATS EXTENSION: 1.7.4
jagjeet's user avatar
  • 101
1 vote
0 answers
44 views

Events being cancelled automatically

Good Morning Everyone, We have a client running CivCRM 5.36.1 on Drupal 7. All extensions are up to date. Since the middle of April we have noticed some participants are receiving notices that there ...
IDKelly's user avatar
  • 11
0 votes
1 answer
39 views

After update CiviCRM IATS Extension to 1.7.4, Card on file and Expiry Date fields are not showing

When we create a new iATS recurring donation, we can edit the payment information, but the old iATS recurring donations cannot be updated. I have checked in extension code getting the customer code by ...
jagjeet's user avatar
  • 101
1 vote
1 answer
50 views

IATS can retry failed donations 7 days after the failure?

Is there a way that IATS can retry failed donations 7 days after the failure happened rather than the following month?
jagjeet's user avatar
  • 101
1 vote
1 answer
36 views

Members are being charged early

CiviCRM 5.35.1 WordPress 5.7 We noticed last week that our members who set up recurring payments via Credit Card with the iATS processor are being double charged or even triple charged in some cases. ...
fdarn's user avatar
  • 107
2 votes
2 answers
82 views

Self-service update of credit card details - how to notify staff to re-process recurring contribution?

We would like to send out links for credit card recurring donors to update their credit card when a donation fails, using the solution from this question. Then, we need to somehow notify staff that ...
Lars SG's user avatar
  • 4,063
2 votes
1 answer
44 views

Anonymous role cannot make contribution

Help wanted – Suddenly, our donation and membership pages are stop working (the credit card fields are gone). Anonymous role cannot make contribution or sign up for membership. When an anonymous user ...
sts99's user avatar
  • 21
0 votes
1 answer
13 views

iATs in ESR version 5.21.3 for Joomla

iATs in ESR version 5.21.3 for Joomla Does the latest ESR CiviCRM 5.21.3 for Joomla support the latest iATs 1.7.2 for Joomla? Thank you! Jamie
delton's user avatar
  • 59
4 votes
3 answers
76 views

Integrating iATS forms through CiviCRM (Drupal) onto website Wordpress

We have installed the iATS plugin to our CiviCRM (on Drupal) and we would like to create an embedded donation form onto our Wordpress website. We don't want to use the CiviCRM public pages because ...
Natalie Anne Louise's user avatar
1 vote
1 answer
18 views

mismatch between journal and contribution transaction ID

Love iATS and Civi! That aside, we're experiencing an issue where some transactions have a mismatch as stated in title. In the SQL Database I'll browse the 'civicrm_iats_journal' table and find the ...
Zachary's user avatar
  • 1,777
2 votes
3 answers
142 views

REST API, iATS: How do I create a membership through the API without using CiviCRM's forms?

I'm building a software system that uses CiviCRM as a membership database and a billing engine for recurring dues. Our members do not have direct access to CiviCRM or the server on which it runs, and ...
Stephen Van Dahm's user avatar
2 votes
2 answers
82 views

iATS recurring payments: "mismatched contact id for the customer code"

During some auditing of membership payments earlier today, we found an interesting error message on one of our members: iATS Payments Recurring Contribution (id=nnn) Errors: Recur id nnn is has a ...
TCMMembership's user avatar
2 votes
2 answers
137 views

CiviCRM 5.17.5 and WordPress 5.2.3 just won't work

We have been stuck at CiviCRM 5.12.4 for months now. I have had issues with my Contribution page (details not needed here) as I tried to upgrade through Civi 5.14.2. So, I held off until today to try ...
Karl Rudnick's user avatar
2 votes
2 answers
36 views

Donor set recurring start date on a Drupal Webform Contribution Integration

Drupal 7.67 Civi 5.13.4 iATSPayments I have a webform for our contribution page. I just realized that with a civi Contribution Page I can allow donors to set the start date for their recurring ...
Iowa Boy's user avatar
  • 2,388
1 vote
2 answers
209 views

membership not updated with recurring contribution

When the iATS scheduler runs a recurring profile which is linked to a membership, the contribution is not being linked to the membership, and thus the membership end date does not increment. Ideas? ...
Zachary's user avatar
  • 1,777
1 vote
1 answer
50 views

Why am I receiving an ' Unable to retrieve card details from iATS. Error: Invalid Username or Password' Error?

I'm using the following steps to produce this error: Under the 'Contributions' tab of a contact on CiviCRM, click 'Recurring Contributions' Click 'View' under the individual's recurring contribution ...
jMac's user avatar
  • 37
1 vote
0 answers
16 views

'Card on File' ad hoc Recurring Payments - Do they link to membership?

On the latest and greatest. If we run a card on file payment for a recurring payment profile tied to a membership, we are noticing the payment does not show up as a linked payment when viewing their ...
Zachary's user avatar
  • 1,777
1 vote
1 answer
50 views

Cannot install iATS extension

What am I doing wrong? Keep receiving an error message whenever I try to install iATS extension. Can anyone suggest please? Thanks https://pastebin.com/4BkQErA8 Backtrace: > [info] $...
Tapash's user avatar
  • 2,992
1 vote
2 answers
32 views

iATS Charge to Card on File attributed to merged/deleted record

What happened: 1: Went to recurring series. Clicked "Process" on Card on File 2: Put in the amount, left defaults 3: Charge went to iATS and posted successfully. 4. The charge linked to a formerly ...
Zachary's user avatar
  • 1,777
2 votes
1 answer
28 views

Does iATS payment requires SEPA Direct debit for ACH to work?

We are in the UK and would like to process direct debit from Civicrm. I found iATS payment processor can process ACH/DD. Just wondering is processing UK DD a built in feature of iATS payment? Does it ...
Tapash's user avatar
  • 2,992
2 votes
1 answer
86 views

Can donors store their card details on dashboard?

I would like to give access to our donors to the contact dashboard and also let them donate from that page to different campaign or events signup, so they would not have to enter their details over ...
Tapash's user avatar
  • 2,992
1 vote
1 answer
76 views

Change Recurring Contribution Details from Views/Drupal

I am attempting to create a Drupal view/block to embed in a panel, so a user can see their current membership details when they log in (beginning date/end date/type) etc. I have this overriding the ...
Zachary's user avatar
  • 1,777
1 vote
1 answer
16 views

What contribution dates does the default iATS recur job process?

Does it only run recurring transactions from the current day the job is run (by default) based on the 'next contribution date' field, or does it attempt to run scheduled transactions from past dates ...
Zachary's user avatar
  • 1,777
0 votes
1 answer
63 views

Recurring Contributions consistently stuck in Pending Status

We've been noticing a trend over the last few months that typically around the 21-23 of the month several of our recurring contributions end up not being processed by iATS and then get stuck with a ...
J. Rolfs's user avatar
  • 381
2 votes
1 answer
86 views

Why can users no longer update their own billing/credit card details in CiviCRM? Using iATS Payments

Payment processor objects can implement the CiviCRM Core method updateSubscriptionBillingInfo to implement payment-processor specific code to update card-on-file type information with the payment ...
KarinG - Semper IT's user avatar
3 votes
1 answer
120 views

Failed contribution does not re-run if reject code is REJ:25 Capture card. Reported lost or stolen

We have our iATS Payment Settings failure count settings set to 3. In general this causes a failed donation to run for 2 consecutive days after the initial failed attempt. This would be 3 failed ...
Kelton Hays's user avatar
2 votes
1 answer
48 views

Can IATS be used with Simple Donate Extension? - SOLVED

****ISSUE RESOLVED. SEE COMMENTS BELOW**** We are using Civi 5.1 on WordPress 4.9.7 A month ago, we switched our payment processor to IATS which we really like. Now we would like to simplify our ...
fdarn's user avatar
  • 107
4 votes
1 answer
154 views

Only logged in users can change billing and recurring amount

We are using Civi 5.1 on Wordpress 4.9 Today we got our recurring payments to work again when we switched to IATS. When someone makes a recurring contribution, they receive an email reciept that says ...
fdarn's user avatar
  • 107
2 votes
3 answers
396 views

How do I process a refund for a credit card payment via iATS?

I have a member who accidentally bought two memberships and there is no clear way to just refund one of the amounts. Seems like a relatively simple task that should be more intuitive.
Dylan's user avatar
  • 21
1 vote
4 answers
141 views

Which Payment Processor should we use?

We are using Civi 5.0.1 on Wordpress 4.9.1 Recently I asked if anyone is using Payflow as your payment processor. Not a single person could answer. So I don't believe anyone is using Payflow on ...
fdarn's user avatar
  • 107
1 vote
1 answer
23 views

Disabled contribution page and recurring transactions

Can recurring contributions originally set up with "Contribution Page A" still occur if Page A is subsequently disabled? Civi 4.6 LTS with iATS payments
Allen Hutchison's user avatar
2 votes
1 answer
32 views

embedded link in email receipt to edit/cancel recurring contributions link only xml

Using iatspayments with Drupal 7 and CiviCRM. Recurring gifts are working properly and cron running daily. When contributor donates - he correctly receives an email containing the following ...
Ken L's user avatar
  • 21
2 votes
1 answer
70 views

Embarrassing Offline Recurring Contributions

A bit of an embarrassing situation for us: A recurring credit-card contribution attempted to process last Wednesday (2/21), but our vendor (iATS) did not receive it (I've checked with them, no such ...
Allen Hutchison's user avatar
1 vote
1 answer
33 views

One time gift intended to be recurring

We recently had a donor give a one time gift that they intended to be a recurring gift. Hard to say if they neglected to click the box or if they did and something went awry. Regardless, what we are ...
Allen Hutchison's user avatar
1 vote
1 answer
57 views

Re-run iATS recurring contributions that failed due to bad iATS account credentials?

iATS credentials were messed up for a couple of days in December, and now I have lots of recurring contributions that failed, with source="iATS Payments Recurring Contribution (id=N) Agent code has ...
TwoMice's user avatar
  • 1,814