Questions tagged [iats]

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3
votes
2answers
191 views

How to get IATS working

Seems that IATS will not work using extension 1.5.3 - It logs the transaction in CiviCRM but never makes a connection with IATS. I'm not sure it is even connecting with the network. Any clue folks?
2
votes
0answers
87 views

Membership end date not updated for autorenew monthly

Ever since upgrading Civi in May to 4.7.19 (currently running 4.7.22), membership end dates are not getting updated for monthly autorenewing memberships. The completed contribution record is no ...
4
votes
1answer
95 views

Only logged in users can change billing and recurring amount

We are using Civi 5.1 on Wordpress 4.9 Today we got our recurring payments to work again when we switched to IATS. When someone makes a recurring contribution, they receive an email reciept that says ...
1
vote
2answers
78 views

Donor access to edit recurring donations

WP 4.8 Civi 4.7.21 iATS Payments 1.6.0 Our donors have very limited ability to edit recurring donations. Ie. if their card expires they cannot update the expiry date. Or if the card number is changed,...
3
votes
1answer
112 views

Can someone help me fix a “greyed out” save button for a new contribution?

Using D7 civiCRM 4.7.22. The "save" button is greyed out in the back end new contribution form (and the "confirm contribution" button in online forms) after upgrade to 4.7.22. This happens as soon as ...
2
votes
1answer
67 views

Should a second receipt be sent when payment method is ACH with iATS?

Using the iATS payment extension, credit cards and ACH transactions are going through just like they're supposed to. The only hiccup is that one-time ACH transactions are generating a second 'online' ...
1
vote
1answer
83 views

iATS ACH/EFT payment verification scheduled job not finishing

We're newer to online contributions and are getting ready for go-live soon. Credit cards with iATS have processed through with no hiccups. We recently also enabled ACH/EFT via iATS as a payment ...
1
vote
1answer
167 views

Error Fetching HTTP headers - iATS Recurring contribution

We are setup with iATS for credit/debit card and ACH transactions and are in the last stages of testing. One time card and ACH contributions are working. For the sake of testing, we are doing daily ...
1
vote
3answers
89 views

iATS Scheduled job for recurring payments does not “finish” in the logs. How can I fix this or troubleshoot further?

Using 1.5.3, Civi 4.6.26 on D7. In scheduled jobs, the "iATS Payments Recurring Contributions" job is set to run daily. The logs for this event show a record for "Starting execution of iATS Payments ...
0
votes
2answers
193 views

How do I change an incorrect contribution status to Completed?

An EFT/ACH contribution was made last week via a Civi Contribution page with no price sets. Normally EFT transactions go through just fine, but this one hit a snag and was marked Pending and then ...
0
votes
3answers
55 views

Recurring iATS contributions not creating civicrm_finanical_item records

We are ramping up for online donations and use the Accounting Batches CSV export to get our Civi contribution data into our 3rd party accounting software. A key piece of data from that report is the '...
0
votes
1answer
67 views

Why does the user not get a “transaction complete” or “success” confirmation message after submitting an online transaction?

Just updated to CiviCRM 4.6.26 from 4.6.x. Using iATS 1.5.3. Using D7. The user does not experience a completed transaction even though the transaction is complete through iATS and shows complete on ...