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Questions tagged [inbound-email]

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Saving emails to a different contact than the sender

Ok sorry this is going to be a bit long and we are very new to Civi so still finding our way around. In our old database we saved all communications to a clients records. So if this was an email from ...
Julie's user avatar
  • 11
0 votes
0 answers
24 views

help me please with inbound email

I created an inbound mail in civimail account, configured as IMAP. When I do the test run the mail works correctly and notifies me that new messages have been found. Now I cannot figure out where I ...
gilgi's user avatar
  • 31
1 vote
1 answer
25 views

How to set duration and some custom fields for inbound email activity

When processing inbound email to activities, and automatically they are filed to correct case with the specified case id, how to set the value of duration for these inbound email activities? Where ...
pkb's user avatar
  • 13
1 vote
1 answer
22 views

Categorize contacts automatically created from inbound emails

Would it be possible to set Civi that contacts which were created from inbound emails will be of a certain type? Or added to a certain group? A tag will be added to it, to allow a rule to catch it an ...
Itamar's user avatar
  • 31
1 vote
4 answers
136 views

What Bulk / Transactional Email Delivery Service do you use with CiviCRM? What is your experience like?

I know this isn't a typical stackexchange question - but where else would we have a discussion like this? Our journey with email delivery via CiviCRM has been interesting. First we were sending email ...
themak's user avatar
  • 3,441
1 vote
1 answer
35 views

Using Civi to Store historical mailing data, and auto updating

I was asked to implement a system within civi where we can upload historical record of email messages. I then found out these are supposed to be auto updated with new messages every time a certain ...
User123123123's user avatar
0 votes
1 answer
75 views

Microsoft 365 depreciation of legacy authentication, emails not now coming through

Our processing inbound emails is failing as Microsoft have stopped using IMAP due to authentication security issues, (I don't understand the technicalities just that it isn't working), has anyone ...
Gillian McIntosh's user avatar
1 vote
1 answer
27 views

can users confirm their mailing list subscription by replying to the confirmation email?

Sorry in advance if this is an obvious question, but I'm not finding it in the documentation. I've been testing the mailing list subscription function, and see that the default confirmation says "...
minbori's user avatar
  • 551
1 vote
1 answer
70 views

Rules/guidelines for email to activity processing?

CiviCRM 5.45.6, Drupal 7. Client is using email to activity processing but is having intermittent failures with it. I've reviewed the Civi docs and while they explain how to set up the functionality,...
Lesley Carter - BackOffice's user avatar
1 vote
0 answers
112 views

Fetch Bounces and Process Inbound Emails actions fail

Both my Fetch Bounces and Process Inbound Emails actions have recently started failing - but only when called as scheduled jobs. When I run them manually, by clicking on 'Execute Now' they appear to ...
somnolentsurfer's user avatar
1 vote
1 answer
28 views

'Assigned to' option in Inbound e-mails

We're trying the inbound e-mail to activity functionality and it works fine. The only limitation until now is that the 'source' and 'assigned to' contact seems to be the same. We need to have a ...
Guillaume Sorel's user avatar
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1 answer
57 views

CiviCRM not recognizing bounces

I tried sending emails using mass email which included wrong address. So CiviCRM was supposed to put those bad emails on bounces but it wasn't working. I have already added an mail account for bounce ...
Anass's user avatar
  • 93
5 votes
1 answer
646 views

How can I set up an incoming email (or bounce) account on GMail with OAuth?

Google has announced that traditional username/password logins to G Suite mail accounts will be disabled and logins will require OAuth authentication in the future. The CiviCRM OAuth documentation ...
Jon G - Megaphone Tech's user avatar