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Questions tagged [installation]

Tag a question "installation" if you are having trouble completing the initial installation of CiviCRM on Drupal, Joomla, or WordPress. If you encounter problems while using the system, use tags that are more specific to the features affected.

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5 votes
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Oops! Incorrect CiviCRM version. This installer can only be used for the Drupal version of CiviCRM

I get this message after (successfully) installing 5.4.0 into Backdrop 1.10.1. The download file is civicrm-5.4.0-backdrop.tar.gz and when I start to install it shows the correct version (it says ...
Gippy's user avatar
  • 51
3 votes
0 answers
192 views

Wordpress V4.7.31 install - Cannot add or update a child row: a foreign key constraint fails

installation fails with a bunch of the same errors. Summary below: DB_Error object ( [error_message_prefix] => [MODE] => 1 [level] => 1024 [code] => -3 [MESSAGE] => db ERROR: ...
dmgeurts's user avatar
2 votes
0 answers
44 views

Remove sample data from installation

I've searched for the answer to this and haven't found it. I'm setting up a brand-new installation of CiviCRM into Wordpress. When installing, I chose to upload all of the sample data. Now that I'm ...
Cabriolet's user avatar
2 votes
1 answer
189 views

Local (flywheel) wordpress install with CiviCRM

we are trying to install latest civicrm 5.23 using latest wordpress 5.3.2 Using latest version of previous Local by Flywheel (version 3.3.0) I want to install in french language. I'm following the ...
cfab's user avatar
  • 21
2 votes
0 answers
39 views

Joomla Installation causes Internal Server Error

I have a fresh install of Joomla 3.9.6 and trying a fresh install of CiviCRM 5.13.4 and I have been following the instructions found here https://docs.civicrm.org/sysadmin/en/latest/install/joomla/ I'...
Web Help U.S.'s user avatar
2 votes
0 answers
476 views

What does undefined extension class 'Smarty_Internal_Method_Assign_By_Ref' Mean?

The new installation of CIVI works. LAMP server, shared hosting, PHP 7.2, Joomla! 3.9, etc. When I click to go to configuration checklist, I get the error: undefined extension class '...
johnnybgoodwin's user avatar
2 votes
0 answers
139 views

Errors on install WP 5.02 (fresh install) , Civicrm 5.82, PHP 7.2.13 (xampp)

I installed civicrm 5.82 on a fresh install of Wordpress 5.02 with PHP 7.2.13 (xampp). Went through civicrm setup, then saw a few PHP warnings on the CiviCRM Home page. This is running on my local dev ...
Doobious's user avatar
2 votes
0 answers
254 views

500 Error on install

I'm having issues just getting CiviCRM installed. This is a Drupal 7.55 install. I got as far as installing CiviCRM as a module but the next step is to go to the install/index.php file and that is ...
John M's user avatar
  • 21
2 votes
2 answers
169 views

404 Error During Install (Wordpress)

I m attempting to install CiviCRM 4.7 in Wordpress. I have all green bars, and have verified multiple times that the database password and user are correct. When I click the "Check Requirements and ...
user542's user avatar
  • 51
2 votes
0 answers
68 views

Unable to install extensions - Joomla

Trying to install the summary fields extension, however I keep getting this odd error that I've been unable to figure out. Looks like this: An error has occurred. CiviCRM-001 @import url(/...
Second Chance Humane Society's user avatar
1 vote
0 answers
12 views

Address Settings crash on Wordpress

After a fresh install of CiviCRM 5.72.3 on WordPress localized in Italian, CiviCRM crash simply choosing Administer -> Localization -> Address Settings Note that I already set geocoding using ...
Francesco Garganese's user avatar
1 vote
2 answers
28 views

Updating from CiviCRM 5.38.0. to 5.71 on wordpress

Any help with how to update CiviCRM 5.38.0. to 5.71 on wordpress? Currently my website says--> System Status: Critical (which is obviously quite worrying!) I've downloaded the zip file from ...
PeaceSam's user avatar
1 vote
0 answers
27 views

How to fix CiviCRM Hosting Expired Notification

I am continuing to get a system status warning that my hosting has expired and I am not sure how to fix this. I have so far tried to pay twice and I have been billed twice by clicking on the link that ...
Lach's user avatar
  • 11
1 vote
0 answers
66 views

CiviCRM 5.70.1 install on Drupal 10.2.3 - failure

I am trying to install the latest CiviCRM on a fresh Drupal 10.2.3 install. This is on Ubuntu 22.04.3 LTS. When I run the cv command (see below) to install CiviCRM, it is not installed and I receive ...
Coventure Joe's user avatar
1 vote
1 answer
74 views

Failed upgrade from 5.69.2 to 5.69.5

My System Status page says "The site is running 5.69.2" but the Civi footer on the same page and WP's plugins page say version 5.69.5 - clearly an upgrade has gone wrong! Now, several pages ...
Torben Gundtofte-Bruun's user avatar
1 vote
2 answers
61 views

Can't install CiviCRM extension with fresh install of Joomla

When I attempt to install CiviCRM (5.69.2) in my Jooma (5.0.2) instance I receive the following error: Compile Error: Declaration of Psr\Log\NullLogger::log($level, $message, array $context = []) must ...
thejason's user avatar
1 vote
2 answers
35 views

Matomo (Piwik) and CiviCRM not compatible? _PEAR_call_destructors()

I have found the following error after installing CiviCRM through uploading the ZipFile. I haven't found any thread with this specific incompatibility. Both Plugins, Matomo and CiviCRM work just fine ...
JPBM's user avatar
  • 11
1 vote
1 answer
93 views

CivicRM 5.60 installation on WordPress 6.2 in Local 6.7.0 fails

I am trying to install CivicRM for WordPress site in Local environment https://localwp.com/. I unzip the CivicRM (5.60), I place the folder into app/public/wp-content/plugins/ folder. I see the plugin ...
jjosseff's user avatar
1 vote
0 answers
65 views

civicrm wordpress installation fails with: You have requested a non-existent service "spec_gatherer"

I'm trying to install Civicrm on Wordpress within this docker setup: https://lab.3sd.io/tools/civicrm-docker/ I tried the michaelmcandrew/civicrm:5.59.2-wordpress-php8.1 and civicrm:5.56.0-wordpress-...
yksflip's user avatar
  • 11
1 vote
0 answers
27 views

CiviCRM installation on Backdrop; CiviCRM links produce 404. Any thoughts?

CMS: Backdrop 1.24 CiviCRM: 5.58 PHP: 7.42 MySQL: 5.7.36 etc I have a Backdrop/CiviCRM installation running without errors on MAMP. I then tried to install CiviCRM with Backdrop on a live site hosted ...
Steven James's user avatar
1 vote
2 answers
57 views

Civicrm on Wordpress installer table doesnt exist

Using Ampp version 4.3 with Apache v2.4.54, MySQL v8.0.31, php version 7.4.32, Windows Every time I run the CiviCrm installer I get an error "Table 'civicrm.civicrm_worldregion' doesn't exist in ....
SaKa's user avatar
  • 11
1 vote
0 answers
52 views

Permissions issue, 403 on CiviCRM install

I've installed CiviCRM for WordPress without issues in the past but I've encountered a problem on one particular host. CiviCRM installs OK but when I launch the Installer I get a 403 on https://my....
Biggles's user avatar
  • 11
1 vote
1 answer
202 views

"[message] => DB Error: no such table" error after installing civicrm

I drupal version 9.3.5 I have installed CiviCRM 5.47.3 plugin using composer in the centos 8 servers. After installing CiviCRM on the server CiviCRM plugin is enabled automatically in the admin ...
Rajesh Baskaran's user avatar
1 vote
0 answers
34 views

CiviCRM install "Too many open files" error

Is there a way to get the installer for Joomla to open fewer files at all at once? Or is there another way to manually install CiviCRM without using the install process? I've updated CiviCRM ...
Kimball's user avatar
  • 238
1 vote
2 answers
83 views

Civicrm separate database login syntax

I am installing Civi on localhhost. I want to set up a database separate to Wordpress. I am using these credentials: mysql://root:HIDDEN@localhost/cividata. The database username is root, without a ...
Phillip Money's user avatar
1 vote
1 answer
90 views

Can't connect to separate database

Trying a new install of CiviCRM 5.3.9 using a separate Wordpress database. Wordpress, MySQL and PHP are confirmed required versions. Path is definitely correct using mysql://USER:PASSWORD@localhost:...
Scarlett's user avatar
1 vote
0 answers
75 views

Installing Civi onto WordPress under Local does not work due to XML path errors

Civi used to work under Local (née Local by Flywheel) on Windows, but I can't get it to install under the latest version. The Civi installer can't parse the schema xml files due to a path error. What ...
Andrew West's user avatar
  • 2,044
1 vote
0 answers
38 views

Is it possible to copy the "structure" from one CiviCRM install to another without copying data?

We are testing in a locally hosted config (easy to rollback if something goes wrong, thank you VirtualBOX!) and I am wondering if it is possible to copy the config from the local install to our hosted ...
Robert Dick's user avatar
1 vote
0 answers
88 views

CiviCRM installation (Backdrop) incomplete

Backdrop CMS: 1.16.1 CiviCRM: 5.25.0 php 7.3.17 Shared host (Civihosting) Following installation of CiviCRM on fresh install of Backdrop, I started the CiviCRM configuration process, but was unable ...
Steven James's user avatar
1 vote
0 answers
44 views

Installation fails

I'm using Wordpress 5.3.2 multisite and CiviCRM 5.22.1. Installing CiviCRM in a subdomain, and can't get the CiviCRM installer to work. I created a new mySQL database. Ran the first stage of the ...
David Brown's user avatar
1 vote
0 answers
115 views

Help: Need someone to migrate us from the old wordpress plugin

When CiviCRM abandoned the WordPress plugin after Version 4.4, and never coded an upgrade path, we got stuck on 4.4 and are now getting the "The site is experiencing technical difficulties. Please ...
Lance Haverkamp's user avatar
1 vote
0 answers
20 views

Tyring to install civicrm-5.15.1 on Joomla 3.9.9 Stable - "Installation error com_civicrm/admin/configure.php on line 115"

sorry for my approximate English. civicrm-5.15.1-joomla Joomla! 3.9.9 Stable Unfortunately the installation ends with the following error message. Fatal error : require_once(): Failed opening ...
franco.carrozza's user avatar
1 vote
0 answers
27 views

Any issues known when installing via docker image?

I have installed Bitnami CiviCRM Stack 5.5.3-0, containing CiviCRM, Drupal, MySQL, Apache ... It works like a charm, at least the are no obvious issues for me - ok, im a complete beginner regarding ...
Amica Benz 's user avatar
1 vote
0 answers
117 views

white screen when trying to install civicrm on drupal, which is installed on a subdirectory

I have a Drupal site installed in a subdirectory, and would like to install the Civi module in it. I have uploaded all the civi files, alas, when I try to install Civi here: www.mysite/drupal/civi/...
user5923's user avatar
1 vote
0 answers
92 views

Facing issues with CiviCRM installation on Drupal 7

I manage to install CiviCRM on Drupal 7 ( had to do it manually ) and ran installation program successfully. However, I am facing following issues : 1) civiCRM option is not visible on top menu ...
Sanjeev's user avatar
  • 11
1 vote
0 answers
74 views

Failure to install CiviCRM on a clean new Wordpress site, running on Debian Jessie. Installation activation went to a blank page

Using Let's Encrypt for ssl, no problems with WordPress. Installation and plugin activation for CiviCRM led to a blank page. Apache2 log looks like this: [Wed Jul 05 13:58:40.895212 2017] [ssl: ...
thomasgrzybowski's user avatar
1 vote
0 answers
62 views

problem installing civicrm on drupal 7 acquia on windows or linux LAMP.

Environment is window 7, drupal 7 using acquia dev desktop. Then tried on a linux box at home... LAMP... Error messages vary from white screen with only a waiting for domain at the bottom of the ...
john.ubuntu.b's user avatar
1 vote
0 answers
39 views

install extension civibooking

As the installer gave us a warning that we maybe will have issues with http Redirect, so we did a Manual Installation of civibooking. Now we cannot find any indicator that the process really was ...
Jochen's user avatar
  • 11
1 vote
0 answers
61 views

Install on Wordpress ends in 404 via HTTPS

I have a testing site I wish to install civiCRM on. The server and software specs all match civiCRM's requirements as seen here. The pre-install check all seems to be okay with it's green text. After ...
Evan's user avatar
  • 324
1 vote
0 answers
26 views

Unable to access CiviCRM remotely

We are a having an issue where we are unable to access the CiviCRM feature outside of the server. When we try to access CiviCRM as a domain user on another machine, we are only able to access ...
Konechi Tagawa's user avatar
1 vote
0 answers
63 views

Unable to install CiviCRM plugin

Wordpress 4.5.2 CiviCRM 4.7.7 PHP 5.5.34 The installation goes smoothly and the database is created but I cannot continue with the configuration. I get this screen: CiviCRM Home Configure Your ...
Vietyank's user avatar
  • 996
1 vote
0 answers
342 views

problem installing civicrm 4.7 on Wordpress 4.5

According to my hosting company failure is being caused by a code fault within the CiviCRM plugin itself, the following fatal error is being returned: Fatal error: Call to a member function register()...
Cura's user avatar
  • 11
1 vote
0 answers
54 views

CiviCRM 4.6 installation on Drupal 7

I recently set up a new CiviCRM and everything's working fine but there's a couple of error messages that I get in the admin menu that I would love to resolve: When I go to 'Manage Extensions', this ...
Rose Lanigan's user avatar
  • 1,050
1 vote
0 answers
26 views

"Unsupported action" error on attempting to install an extension

I'm trying to install the extension Extended Mailing Stats on Civi 4.6.14 running on Wordpress 4.4.2. I added the extension's files to my Civi extension directory, went to the Civi extension manager ...
Borislav Zlatanov's user avatar
1 vote
0 answers
25 views

Install CiviVounteer 4.5 - 1.4.1

I am using CiviCRM 4.6.7 installed on CMS WordPress version 4.3.1 and I'd like to install the extention CiviVolunteer. From Administer > System Settings > Extentions, I choose CiviVolunteer version 4....
Elisa_B's user avatar
  • 31
1 vote
1 answer
428 views

CiviCRM 5.4.0 Install "You do not have permission to access this page"

I am stuck on this step: Then go to Settings > CiviCRM Installer: http://example.org/wp-admin/options-general.php?page=civicrm-install In version 4.7 and above you will see a link on the wp-...
user avatar
0 votes
0 answers
27 views

Help on installation required: "The website encountered an unexpected error. Try again later."

I keep running into the same error. Please help! I installed Drupal 10 (latest) I can access Durpal via https://192.168.100.135/ and I can log in. Next followed these steps: https://docs.civicrm.org/...
Guido's user avatar
  • 11
0 votes
0 answers
26 views

Trouble Migrating CiviCRM From WordPress to Drupal

I am volunteering on a project to help a small nonprofit move their CiviCRM database from WordPress to Drupal. I think I am close but I am running into an issue after CiviCRM is installed. I have ...
Steve's user avatar
  • 137
0 votes
1 answer
40 views

I am having Installation issues can someone help?

I am having issues getting my installation to populate on my URL any help is appreciated I am using joomla
Nic W. B.C.T.P.S.'s user avatar
0 votes
0 answers
36 views

Unable to install CiviCRM

I am attempting to install a fresh copy of CiviCRM 5.70.1 on WordPress 6.4.3 I have been working with CiviCRM for years and I have never encountered this issue before. After uploading and extracting ...
fdarn's user avatar
  • 127