Questions tagged [installation]

Tag a question "installation" if you are having trouble completing the initial installation of CiviCRM on Drupal, Joomla, or WordPress. If you encounter problems while using the system, use tags that are more specific to the features affected.

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3answers
69 views

My hosting company does not support SUPER privilege - can I use CiviCRM with them?

I finally after a week and 3 tickets got CiviCRM/Joomla to install on my Startlogic hosted server, but I can't add anything to the database. The final response I got from Startlogic support was "...
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3answers
204 views

DB Error: connect failed when trying to call Job.execute using cli.php?

I've set up a new CiviCRM install on a new Drupal install and I'm trying to configure Cron using the instructions at https://docs.civicrm.org/sysadmin/en/latest/setup/jobs/. I'm a complete newbie at ...
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2answers
59 views

Are the WordPress install docs wrong?

I'm following the docs at https://docs.civicrm.org/sysadmin/en/latest/install/wordpress/ I downloaded 5.17 in a zip file from https://github.com/civicrm/civicrm-core/releases, unzipped it and renamed ...
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2answers
3k views

“alter routine command denied to user” error when installing extensions?

I have installed civicrm 4.7 on drupal 7. Installing of extension failed with error: DROP FUNCTION IF EXISTS civicrm_strip_non_numeric [nativecode=1370 ** alter routine command denied to user '...
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1answer
621 views

Menu bar missing on fresh CiviCRM on Wordpress

I did a fresh install of CiviCRM on Wordpress on WP Engine. It installed successfully, but the menu bar is missing so I can't navigate to any of the pages. I also have "system status: error." Here's a ...
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2answers
959 views

Clean reinstall on Wordpress

New to CiviCRM. WordPress Version: 4.4.2 PHP Version: 5.5.32 MySQL Version: 5.1.73-log I initially installed CiviCRM 4.6.14 LTS by mistake and rather than do an upgrade, I deactivated it, deleted it,...
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1answer
140 views

system wordpress/drupal confusion

I'm a newbie. Attempting to install local MAMP Drupal CiviCRM - following the wiki steps. When I get to the CiviCRM install script, it throws the following error - for some reason the install script ...
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1answer
396 views

Blank Admin Screen WordPress Install

When I try to install the WordPress plugin 4.4.15LTS onto our site it says the install is successful but when you navigate to the admin screen it comes up blank. Any help is greatly appreciated. Thank ...
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3answers
28 views

Clean install on WordPress and blank dashboard

After install on WordPress I am getting a blank dashboard and the "configure dashboard" button doesn't do anything. I tried deactivating all plugins except CiviCRM, that made no different. ...
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2answers
897 views

Joomla installation error: Please enter a package folder. Unable to find install package

When I tried installing by uploading the package file, nothing happened. Then I tried exactly as the installation guide says for Joomla and I get this error: Please enter a package folder. Unable to ...
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2answers
45 views

Is it possible to set the list of CiviCRM components from the command line using drush

drush and cv have both have commands to install extensions. But know I want to create a script that sets the CiviCRM components. Is it possible to do this?
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2answers
456 views

Installing Wordpress and drupal on same machine

I am trying to install wordpress and drupal on same server. Using WAMP. I have installed both WP and Drupal under wwww directory. In Wordpress CiviCRM works fine. Drupal installation went through. ...
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2answers
161 views

Wordpress 4.7.x Installer issue

After activating the CiviCRM plugin within Wordpress and opening the 'CiviCRM Installer' I am unable to alter the CiviCRM Database settings fields to point to my CiviCRM database. The fields are pre-...
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2answers
42 views

Installing CIVICRM ver. 5.32.2 on Joomla

I am having trouble installing CIVICRM on my Joomla powered domain. Here is my environment: System Information PHP Built On: Linux a2plcpnl0712.prod.iad2.secureserver.net 2.6.32-954.3.5.lve1.4.80....
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1answer
52 views

What does it mean to “configure your MySQL server for utf8mb4 support” when my database charset and collation are already utf8mb4?

I am about to run the CiviCRM installer, but I get the following warning: CiviCRM MySQL utf8mb4 Support: It is recommended, though not yet required, to configure your MySQL server for utf8mb4 support. ...
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2answers
43 views

Flush system cache does not work during installation of Drupal Profile

I am creating a distribution Drupal profile which is bundling CiviCRM and CiviCRM extensions. Background Currently, I am having an issue with extensions that CiviCRM settings, for example, Mosaico ...
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2answers
1k views

How do I troubleshoot DB Error: connect failed on a new installation on Wordpress?

I am following the detailed instructions to install Civi under Wordpress. I am running a local development Wordpress site using MariaDB 10. I have downloaded and activated the CiviCRM plugin. The ...
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4answers
43 views

CiviVolunteer Fails to Install

After moving my Joomla-based CiviCRM site to a new server that included an upgrade to Joomla 3.8.2 on PHP 7.0 and CiviCRM 4.7.29, CiviVolunteer stopped working. I eventually uninstalled CiviVolunteer ...
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1answer
49 views

Why is the CiviCRM installer unable to connect to the MySQL server?

I am using Drupal 7.56 and CiviCRM 4.7.21 on Ubuntu 16.04. The Apache and MySQL servers run on the same host. The Drupal and CiviCRM databases are stored on the same server, and are accessed with a ...
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3answers
300 views

Wordpress permission issue on a fresh install of CiviCRM

I have just installed CiviCRM and I have a permission issue when accessing the "Configuration checklist" page. When clicked, this URL redirects me to front-end with message : "You do not have ...
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1answer
165 views

how do I install an extension in wordpress

I downloaded master .zip from the civi website, and it is in my download box. How do I get it to a folder in my website to put the zip into my program
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1answer
3k views

Install Error DB Error: extension not found

Using "upload package file" or "install from folder" on a clean new Joomla 3.5.1 installation without any other extension I get this error : Cannot open mysql://XXX:YYY@localhost/XXX?new_link=true: ...
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1answer
19 views

Unable to download CiviCRM

Unable to download from site http://www.civicrmfr.org/ "The requested URL /civicrm-{{stable}}-joomla.tar.gz was not found on this server." But OK on Sourceforge. Cheers.
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2answers
62 views

Civicrm 4..6.10-drupal is missing directory CRM/common

Upgraded from 4.1.15 to 4.6.10 with no errors, setup file system ownership & permissions, cleared template_c cache, ran drush cvapi system.flush Working but layouts are wrong and the log file ...
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2answers
401 views

how to reinstall civicrm 4.6.4 in wordpress

After dealing with a corrupted wordpress site and reinstalling wordpress, i re-enabled the civicrm plugin but did not re-install civicrm. The backend seems to work fine except that widgets do not ...
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1answer
110 views

White Screen During Joomla Installation

I installed the previous version of Civi for Joomla just fine. I removed the older version and tried installing the current version but a few seconds after the installation process starts, I get a ...
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1answer
108 views

Unable to configure CiviCRM on Wordpress

Wordpress 4.2 CiviCRM 4.6 I've reached the point where I am running the CiviCRM Installer. I get nothing but a blank screen
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1answer
24 views

Installing CivicRM

I have installed CivicRM in Wordpress but there is no menu or dashboard. All I see is the attached. What have I done wrong? Thanks Paula
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1answer
15 views

Error in Class CRM_Extension_Mapper 'Class CRM_Extension_Info not found' when installing 5.24 in Drupal 7

I have a problem enabling CiviCRM 5.24.2 after installation in Drupal 7.69 under PHP 7.2.27 under Centos7 Apache/2.4.6 CiviCRM installs correctly using both UI and CV method - ie builds database &...
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1answer
39 views

Is it better to install civi (Wordpress) on a dev server first then migrate to production or is the reverse better?

Assuming the goal is to install clones of Civi + WP + MySQL on two servers (let's call them "production" and "dev" with those roles in mind): These days, is it better to install first on dev then ...
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1answer
62 views

Can't use function return value in write context in … civicrm.php on line 342 (5.8.1, WordPress)

After manual installation of the plugin in Wordpress (5.0.1), PHP (7.2.12), mySQL (10.1.36-MariaDB). I can't activate it. I receive this info: Fatal error: Can't use function return value in write ...
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1answer
42 views

2 Drupal Sites and 1 CiviCRM

I am looking for some advice on whats the best approach to implement two Drupal sites with different domain names + designs and link them to one CiviCRM. I know multi-site for CiviCRM is on option ...
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1answer
51 views

Running 2 civicrm instances on 1 database

I have one mySQL database and one Apache webserver. Can I still run 2 separate wordpress/Civicrm environments (like staging and production)?
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1answer
32 views

Drupal Installation Error on Centos

I am getting this error during installation. Has anyone else seen this? You don't have permission to access this page The installer can only be run by a user with the permission to administer site ...
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1answer
168 views

CiviCRM installation page is blank on Wordpress

I am trying to install CiviCRM in Wordpress. The upload and activation of the plugin worked fine. Issue is now using this URL /wp-admin/options-general.php?page=civicrm-install to complete the ...
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1answer
96 views

Error when installing civicrm-4.7.29-drupal on Drupal-7.56

when I install civicrm-4.7.29-drupal on Drupal-7.56 just using one database for drupal an civicrm the installation runs perfectly without any errors. If I use two databases for drupal and civicrm I ...
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1answer
463 views

Why is there private_html in my [cms.root] directory variable and is it trouble?

The Settings - Upload Directories screen (url civicrm/admin/setting/path?reset=1) makes it possible to examine the value of the [cms.root] variable. Just click the first help question mark. In my ...
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1answer
98 views

Having a Problem Installing CiviCRM 4.7.25 on WordPress

I'm having a problem installing the latest version of CiviCRM on WordPress 4.8.2 (Ubuntu 16.04.3 LTS, Apache 2.4.18, PHP 7.0). Steps to Reproduce: 1) Log in to the WordPress site's administrative ...
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1answer
53 views

CiviCRM installer reports Warning: CRM_Core_ClassLoader message

I'm trying to set up a new CiviCRM install (4.7.24 plus Drupal 7.56) on a subdomain but I keep getting an error message. I tried to install using the Drupal 'add a module' but after about a minute it ...
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1answer
71 views

Error when installing CiviVolunteer

Not sure how to resolve this. Getting the error when installing org.civicrm.volunteer Sorry but we are not able to provide this at the moment. DB Error: unknown error Here is the backTrace log: ...
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2answers
207 views

WordPress - Problems trying to go back to CiviCRM 4.7.17 from 4.7.19

I've been having problems trying to get CiviCRM 4.7.19 working. So I thought I'd try going back to CiviCRM 4.7.17, which I had managed to get working pretty well on another site. I deactivated and ...
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1answer
67 views

Can't install CiviCRM on Joomla

I can't install the CiviCRM onto my Joomla. When trying to install it looks like it's working then it goes back to the install screen and nothing is installed. I have tried the zip file and tmp ...
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1answer
64 views

How do I fix this in CiviCRM System Status - sites/default/civicrm/extensions is not writable Please change your file permissions?

I'm getting a warning message in CiviCRM System Status while setting up 4.7 - "sites/default/civicrm/extensions is not writable. Please change your file permissions." What should I do?
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2answers
207 views

Getting CiviCRM resources to load on the Joomla frontend

I have created an Event in CiviCRM and it all worsk fine in the Administrator side of Joomla when I test the Online Registration page. I have a price set of various ticket prices and the total adds up ...
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1answer
41 views

trouble with CiviCRM Installer on wordpress

I am trying to setup CiviCRM 4.7 on most recent Wordpress -- copied the folder to /var/www/html/wp-content/plugins/ and was able to see the plugins in Wordpress. When I click on "configure CiviCRM", ...
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1answer
42 views

Cannot bootstrap Civi from standalone script in WP

We have an old script in the bin folder that bootstraps Civi like so: require_once '[whatever]/wp-content/plugins/civicrm/civicrm/civicrm.config.php'; require_once 'CRM/Core/Config.php'; But as of 4....
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1answer
102 views

Setting up CiviCRM in WordPress - warning message and failure to connect to WP DB

So I'm trying to set up CiviCRM on my wordpress site hosted by GoDaddy. I called them to help get the plugin installed, which was fine. Once I go to our WP dashboard and begin the setup process for ...
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1answer
317 views

Fatal error: Uncaught CRM_Core_Exception: Found installation canary

I am new to civicrm and I have been recommended by a friend to try it out for my website. But before I do that I would like to try it our on my laptop via xampp. I installed wordpress and then ...
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1answer
114 views

Forgot to make new database for civi… how uninstall?

I installed CIVI but forgot to create a new database just for civi... how do I undo or uninstall and start over?
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1answer
34 views

Trying to remove old version and install new

CiviCRM was causing an error 500 on the site. I renamed the com_civicrm directory in root joomla and in administrator folders I now get Warning: require_once(/hsphere/local/home/kencostore/...