Questions tagged [mailing]

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Timeout in sqlgroup.php stopping Scheduled Mailings

The Scheduled Mailing task has stopped working with the following error message: Fatal error: Maximum execution time of 120 seconds exceeded in /home/example/public_html/sites/all/modules/civicrm/CRM/...
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1 answer
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create mailing - unable to load recipient group - insufficient permission

I am using Mosaico and have a problem with the selection of Recipients for Mailings. When I try to select a recipient civicrm seems to be searching infinitely for recipient groups and my firefox ...
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CiviMail Error - "Could not identify recipients..." when sending test mailing

Basic Problem When trying to send a test mailing in CiviMail (both via traditional mailing and Mosaico extension) to a valid email address connected to a contact (and not marked "On Hold", ...
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CiviMail issue - "DB Error: no such table" when sending mailing

Basic Problem When attempting to send a basic traditional mailing (though it also occurs in Mosaico), attempting to send a test email to a single address or a group fails, showing an error that says &...
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Setting up civi for outbound mailing

I am at complete loss here and any hand-holding would be greatly appreciated. My question is twofold - technical and best practice. We are using Mailchimp for the bi-monthly newsletter (currently at ...
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2 answers
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How to redirect all outgoing emails / change recipients before email sending

I want to create a module which alters the recipients of all outgoing emails so that in dev environment email are only sent to developers or testers and not to real users. So the recipients should be ...
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2 votes
1 answer
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On sending test for mailing, I get : "Could not identify any recipients. Perhaps your test group is empty..."

I'm setting up civicrm-5.47.2-wordpress with wordpress-5.9.2 on Ubuntu 20.04 running Cyberpanel 2.1, on AWS Lightsail with AWS SES SMTP credentials in CiviCRM Outbound email where 'Save & Send ...
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CiviCRM - Mosaico - Test window opens but buttons are not clickable?

Drupal - 9.3.9 CiviCRM - 5.47.4 Mosaico - 2.8 -> Attempted upgrade but ran into the issue being tracked on github, so downgraded back to 2.8. When composing a CiviCRM mailing using Mosaico, no ...
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3 votes
1 answer
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What is the meaning of Intended, bounce and delivered mailing report stats

On a mailing report, there are, amongst other data: Intended recipients Successful deliveries Bounces I know (from scouring the code) that Intended recipients is a count from the mailing recipients ...
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CiviMember : default confirmation message not sent

When I am creating manually a new membership, if I check the confirmation mail checkbox no default message is not sent. Do I need to configure something ?
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2 answers
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Mailing labels witth membership status or expiration date

So we use Civi for a magazine subscription or rather we are intending to do that. The hiccup at the moment is since it is a magazine we cannot print a separate sheet for the subscribers expiration ...
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1 answer
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Font editing buttons disappeared

The font editing buttons have disappeared from the New Mailings message box following a recent upgrade - is there a setting somewhere where I can turn these back on? Our test environment is still ...
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How to configure CiviMail bounce processing with SMTP requiring login/sender check

We are experimenting with using our ISP:s SMTP host rather than PHP mail() to avoid getting caught in some spam-filters. The ISP is also the domain provider and handles DKIM when sending messages. The ...
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2 votes
1 answer
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New to CiviCRM and trying to use CiviMail for sending mass emails to about 500 recepients in my contacts, all of them organised in groups

I recently started using CiviCRM to email about 500 people on my organisation's contacts. The steps I am using here are: Advnaced Search>Search for Groups and Select>Actions>Send Email using ...
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1 vote
1 answer
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How to enable multiple bulk email address just for organizations?

The question is about the seeting Enable multiple bulk email address for a contact. in /civicrm/admin/setting/preferences/mailing The problem is that in I have many organizations that have multiple ...
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1 answer
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How to track contribution from a mailout sent from civimail?

I am trying to see how many contribution has been generated as a result of the recent mailout I sent from civimail. What is the best approach to setup and track this please? Thanks
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How can I customize the user-access to Mailing lists?

Its not clear to me how I as an admin can control the access for different groups to their mailing lists. For example, the leader of group A should be restricted to mail to group A. Is it possible to ...
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2 votes
0 answers
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How to make all editors use the same images?

I've decided to get my images in order in our CiviCRM installation under Joomla so that we can use the same images in mailings, articles and events. We are using Mosaico as the Mailing editor so there ...
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3 votes
3 answers
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Using Mandrill for mass mailings

Do somebody know if i can use Mandrill as mass mailing, or is there somebody who use Mandrill for mass mailings? Are there other providers that are compatible with civicrm, for mass mailings? Kind ...
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2 answers
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How to setup civicrm to handle bounces?

A general question. How do you make bounces to work with civicrm? Which extensions do you use, and by whom and how do you set up / handle the mail and also the bounces? Kind regards.
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2 answers
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When Sending a Mailing the Reply-to email is different than the From Address

I sent out a mass mailing via CiviMail and the reply-to email is default+r{seemingingly_random_string}@gmail.com I am using Sparkpost to send these mailings. CiviCRM 5.29.1 Any idea why the reply-to ...
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2 votes
1 answer
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Providing opt-out link when sending an email directly from a contacts record

does anyone know if the "{contact.is_opt_out}" token works when sending an email directly from the contact record. On testing, I can't seem to get it to work. No link appears in the message ...
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1 answer
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Deleted contacts considered duplicate in mailing

Some weeks ago clients reported problems of mass mailings not being delivered to a part of the destinees. After doing some research it occurred that the problem lied in contacts that had been merged. ...
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1 answer
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After upgrade CiviCRM 5.28 to 5.32.2. Cron is Stop When Mailing start

After Upgrade CiviCRM version 5.28 to 5.32.2. Cron stops when mass mailing start. After mass mailing completed Cron is again start. CiviCRM: 5.32.2 Drupal: 7 Php: 7.2.24
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How Can I send mailing with AWS SES API instead of SMTP?

I want to send mailing with the help of AWS SES API instead of SMTP. I am using CiviCRM 5.32.2 and drupal 7.
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1 vote
3 answers
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How to make links in email direct and non-trackable

We are sending emails containing links which are redirecting through civi. We need them to go direct to the website. (Our civi is not public facing). All articles / questions i have seen are about ...
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1 answer
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Solicitation Frequency

More and more donors over the last few months have been asking to have custom Solicitation Frequency - IE: Once a year, once every six months. I can't seem to find a spot within CIVICRM to indicate ...
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2 answers
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Mass SMS recipients count

Wordpress 5.5.3, CiviCRM 5.31.0. While testing Mass SMS with new Twilio account we've discovered it does not quite work. Searching for a solution here and across lab.civicrm.org haven't helped much. ...
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1 vote
2 answers
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Can you create a mailing list based on tags

Is there a way to use tags, possibly multiple tags e.g. using the tags Students and Attended Conference X, to create a bulk mail to members who fit into just those two categories.
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0 votes
1 answer
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Avoid an activity entry for each recipient contact of a mass mailing

We are facing a huge database growth as we send newsletters to a growing recipients list. The newsletter is sent with CiviCRM Mail to a contacts group. I realized that the biggest table in our project ...
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1 vote
2 answers
508 views

SpamAssassin marking mailings as compromised WordPress site

A few of my constituents have told me that my emails are going to their Spam folder in Gmail. I did some digging with mail-tester.com and found that SpamAssassin is dinging my mailings -1.629 points ...
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1 vote
1 answer
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Mailings -> New Mailing page freeze

I'm running civicrm 5.27.2 on wordpress. When I click into the new mailing in the mailings menu, the page freezes. The console yields this error: angular-modules.fb2f4d770923a3db9400b2a235e84801.js:...
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1 vote
3 answers
196 views

Email setup for outgoing mail

I'm totally new to civicrm, so I'd appreciate the simplest answer possible :) Here's my goal: to send mass emails through civicrm, to certain mailing list groups. Here's the problem: I can't even send ...
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1 vote
1 answer
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How can I create a mailing report with drupal views?

I would like to give access mailing report to one of my user that was sent to specific GROUP. from drupal permission I am not able to figure out an option to facilitate that. Therefore drupal views ...
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0 votes
1 answer
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Mailings - DB Error: syntax error

I'm testing out Civicrm. Started with Wordpress then copied the database into Drupal 7 When trying to send a mailing to a group, the send test email issues Error in call to Mailing_send_test : DB ...
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Can you add a Civi Mailing group to an outlook calendar invite?

I have recently created a Mailing group with 138 email addresses. I would like to send a calendar invite in outlook to the mailing group. Is this possible?
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1 answer
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Mosaico templates don't work

I have loaded Civicrm on a localhost. Everything works fine. I enabled the Mosaico extension. To do this I installed an ImageMagick plugin on Wordpress, enabled the Flexmailer and the Shoreditch theme....
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View full syntax bounces

After finding my bounce messages were seemingly disappearing into the ether when sending mail with mail(), I'm trying to configure CiviCRM to send using G Suite's SMTP relay. I've configured the SMTP ...
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3 votes
1 answer
72 views

Send certain welcome message after subscription to certain mailing list

I think this is an obvious feature, but I can't find it anywhere. I can set several custom "Welcome" Automated Messages but I would like to be able to assign certain custom "Welcome" automated ...
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is there a maximum number of links permitted in an outbound email?

Using WordPress 5.4 and CiviCRM Version 5.18.4. CiviMail has been working fine, mostly, using Mail(). This problem is seen when sending mail to an individual from their contact page, or when sending ...
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0 votes
1 answer
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Filter mailing list by country

Could you tell me how I can filter a group/mailing list we have to view by certain countries? For example we have a 'Youth Collective' lsit but we'd like to filter this by addresses to see all that ...
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1 vote
1 answer
42 views

emails to gsuite addresses bounce

I am having trouble sending email to addresses in our own GSuite domain. They bounce with a "syntax" error, and the addressee gets flagged as ON HOLD. Using CiviCRM with Wordpress, current ...
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0 votes
1 answer
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Mosaico mail template URL's don't function properly

I'm using Mosaico to create a mail template. I have 4 different tokens in the email (2 web links and 2 Mailto: addresses). When the test email comes through everything looks good but the live ...
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1 vote
0 answers
26 views

CiviMail and PHPMailer Issue?

recently I've encountered a strange issue when sending mass mailings by CiviMail. E.g. I have a mail list of 100 people and I send them a newsletter. Later, in the mailing summary, I can see how many ...
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  • 95
2 votes
1 answer
166 views

unable to upload image file when creating a message

This question was asked before, and marked answered at: Unable to upload or view files through the CKEditor but the adjustment recommended did not solve the problem for me. After upgrading to ...
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1 vote
0 answers
43 views

Scheduled reminders after membership end date not being sent

I'm using CIVI CRM with WordPress (CIVI version 5.22.1) I'm testing scheduled reminders for memberships by having a test user sign up to a membership and pay using PayPal Sandbox (not recurring ...
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  • 11
3 votes
1 answer
61 views

Allow list subscribers to update their email addresses?

We have a list of people who work at many different companies with company email addresses. When someone moves to a new job at a new company their email address changes. How can we make it simple for ...
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4 votes
1 answer
61 views

Is is possible to save blocks from one mailing to reuse in another mailing using CiviCRM Mosaico?

I have two different newsletters – a monthly one to our full mailing list and a weekly one every other week to a smaller group. They use different templates so I cannot simply reuse a weekly issue as ...
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2 votes
3 answers
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Send an email to activity targets when activity is created via the API

This feels like a simple one but I am not sure if there is a way to do this. Does anyone know if you can automate an email to a activity assignee when the activity is created and include activity ...
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3 votes
1 answer
41 views

Repeat currency symbol in a contributions list

I would like to send a classic mailing to our donors which lists the contributions of the previous fiscal year following this guide. But the list I obtain, only have the currency symbol near the ...
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