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Questions tagged [mailing]

The tag has no usage guidance.

0
votes
1answer
19 views

Token information not pulling through to Mailing Template

Really hoping you can help with this. We had a security update on Civi yesterday which appears to have caused an issue with how one of our tokens is pulling through to a mailing template. We used a ...
1
vote
1answer
11 views

Mailing Template Tables

How can I keep the Mailing template (tables) from expanding once sent. Example: Everything looks good and formatting is fine when I send from my end but some providers (I think mostly Outlook) is ...
0
votes
0answers
25 views

Mailmerge contact of same address & print directly from Civi

There was an extension from vedaconsulting for wordmailmerge extension. But seems its broken in 5.x. Just wondering if anyone can give me a alternative suggestion of how I can achieve the same result ...
0
votes
1answer
36 views

Double opt-in mailing list signup with Caldera Forms CiviCRM

I'm wondering if it's possible to create a "double opt-in" to a mailing list group workflow using Caldera Forms CiviCRM integration. Where the user would enter an email address into a field, then gets ...
2
votes
1answer
25 views

How to change or transfer mailing list groups properly?

Right now - we have a smart group with all individuals tagged, in this example "Email List" and of type "Individual" as our main email list. This has worked fine for us - as we rarely sent emails. ...
1
vote
1answer
30 views

WkhtmlPDF issues with the path in CiviCRM

This is my first time trying to sort out wkhtmltoPDF. I'm having issues in civiCRM when trying to make mailing labels from the membership database. When clicking on make mailing labels the next page ...
3
votes
1answer
56 views

Mailing Bounces 100% with “authentication failure” or “failed to set sender”

I have some issues with sending out mailings (used to work, now it doesn't anymore). My mailing is failing 100% with a combination of the following errors: authentication failure [SMTP: Invalid ...
4
votes
2answers
149 views

Upgraded to PHP 7.2; no errors but Sparkpost doesn't receive and send CiviMail

I upgraded to PHP 7.2 and received the system warning​ stating "your SMTP password will not be stored encrypted, and if you have recently upgraded from a PHP that stored it with encryption, it will ...
1
vote
0answers
45 views

Effects of hidden groups and multisite mailing

I'm looking for some clarity on hidden groups. We have 50 states using a multisite instance and the mailer doesn't work well with multisite. To achieve segmentation, it seems like creating mailings ...
2
votes
1answer
27 views

How do i delete country from my mailing label format

How do i delete country (United States) from my mailing label format. I can't seem to print mailing labels without United States on the last line and the USPS doesn't want that.
1
vote
1answer
26 views

Wrong time in Mailing Report

as said in the title, the mailing report seems to have a wrong time...when I send a mailing to my private email adress at 4 pm and open it right away, the mailing report says I opened it 2 hours ago. ...
3
votes
1answer
44 views

CiviCRM (Drupal 7) Problem sending bulk emails

Before anything I hope you can escuse my poor english and little technical knoledge. We are working with CiviCRM (4.2.7) on Drupal () and the function of bulk mail have sudenly stopped working. You ...
-1
votes
1answer
37 views

Mailing_send_test - job_id is not valid

I am having a "Error in call to Mailing_send_test : job_id is not valid : 14" when I send test email in Mosaico (to one email or to a group) whereas email settings are working perfectly. My mailing ...
3
votes
1answer
63 views

100% mailing have bounced : validation failed for <(INVALID)>

Hello after two modifications on the server and on CiviCRM, it becomes impossible to send any mailing. All the email adresses are "burned" with all the email addresses being wrongly tagged as bounced. ...
0
votes
1answer
38 views

View and subscribe to Public Smart Mailing groups using {action.subscribeUrl}?

I'd like to use {action.subscribeUrl} so email recipients can view and subscribe to public mailing lists. However, it does not show public Smart group mailing lists. Is there a way to show Smart ...
3
votes
1answer
67 views

CiviMail DKIM signature failure

We have DKIM configured with the MTA we are using with CiviCRM, and it appears to be working. However, the DKIM signature fails consistently; using a checker it appears the mail has been altered ...
2
votes
2answers
76 views

process_mailing processing addresses when called in UI but not CRON

CiviMail scheduled e-mails are not being triggered automatically through CRON. Using the same user with the same permissions, I get the following in the log when triggered through the Scheduled Jobs ...
0
votes
1answer
38 views

Subscribe to mailing list through the API

I am trying to subscribe a user to a mailing list through the REST API. I understand that I need to create a Contact first, then subscribe it to a given mailing list. While I can create the contact, I ...
0
votes
1answer
36 views

report mailing date and time have expired

I can not send the mailing, in the report this message: "Delivery has not yet begun for this mailing. If the scheduled delivery date and time is past, ask the system administrator or technical ...
-1
votes
2answers
69 views

Transactional Email Compatible with CiviCRM (Not Sendgrid)

We started having trouble with mass mailings at the start of 2018. CiviCRM's tracking did not yield helpful information: mailing reports state 100% of emails were delivered, and I knew this to be ...
3
votes
1answer
37 views

Can I import a drupal block into a mosaico mailing template?

I'd like to be able to pull in drupal blocks. e.g. index of latest news. Is that possible?
3
votes
1answer
46 views

What's the optimal method to archive a lot of mailings?

I look after a Civi install which has hundreds of completed mailings. I'd like to tidy things up a bit by archiving a lot of the older mailings, but there's no way that I can see to achieve this using ...
0
votes
3answers
72 views

What is the GuzzleHttp\Psr7\Uri class, and is its absence in Windows the death knell to CiviCRM under IIS?

I switched a development environment running under Joomla and IIS to the CiviCRM:master branch. It now fails with 0 Class 'GuzzleHttp\Psr7\Uri' not found Is this a Linux-specific class? If not, ...
2
votes
2answers
148 views

Mailing stopped working after CiviCRM, PHP and Drupal upgrade

Recently I upgraded: Drupal core to 7.57 PHP from 5.6 to 7.0.28-1 CiviCRM from 4.7.27 to 4.7.31 Since I've done so I can't send mailings. Basically I get the same thing like in the post described ...
3
votes
3answers
99 views

Unable to CANCEL or DELETE a Scheduled Mailing (Mosaico is installed)

With either a Send Now or Scheduled mailing (Mosaico created) I unable to Cancel or Delete the Mailing in the Find Mailings page. Using WordPress 4.9.4, CiviCRM 4.7.30 and the following related ...
0
votes
1answer
19 views

New Mailing Cannot “Review and Schedule”

CiviCRM 4.7.23, Drupal 7.39 I can fill the first page of a new mailing ("Define Mailing") but the "Next" button and the "Review and Schedule" tab are unresponsive. The mailing is listed under Draft ...
5
votes
2answers
111 views

How can I set up anchors in Mosaico mailing?

I am trying to set up anchors in my MOSAICO mailing so that at the top of the mailing I can have links to headers further down. Any advice welcome? (P.s. not a programmer, so please keep it lay!)
4
votes
1answer
58 views

Send Schedule Mailings job succeeds but scheduled mailing not completely sent

On Civi 4.7.27 send first large mailing to 12733 emails through SparkPost, only some were delivered (about 900), and the job says it has not completed. Unfortunately, it is 16h later and the Send ...
5
votes
1answer
75 views

Why are all bulk mailings delayed by 5 hours?

Using CiviMail in Civi 4.7.29, any bulk email is delayed by 5 hours. The cron commands are received every 30 minutes, and are acknowledged by Civi on the status page. Have checked that php, joomla ...
0
votes
1answer
52 views

Delivery mail status - unknown

Is the delivery mail status 'unknown' a case of Civi not having sent the mail out at all and is still effectively in the queue to send? Having lots of problems sending bulk mailing e.g. where only ...
1
vote
1answer
340 views

How to use G Suite / GMail as your CiviMail Provider

After receiving some clarity on CiviMail settings and using a ton of guides - we were able to setup GSuite / GMail as our email provider. The answer to how we implemented it is below. If others have ...
2
votes
2answers
17 views

I Need a Mailings Tab

I do not have a "Mailings" tab in the menu at the top of my screen. How do I add "Mailings" to my list of tabs? See screenshot below, a "Mailings" tab should be there.
1
vote
0answers
17 views

CiviCRM Mailing Question

My organization sent out a mailing to over 422 people. It only sent to 100 of the 422. Instead of it saying complete it says it is "running" which makes me think it will send more, but it's been over ...
4
votes
0answers
31 views

Is the AB testing in CiviMail broken?

I have a client who is very keen to use the AB testing facility in CiviMail. they are currently running on CiviCRM 4.7.27 and shortly to update. When they set up an AB mailing, they are specifying ...
2
votes
1answer
53 views

CIVICRM mailing links not working properly in schedule job

When a TEST mailing is sent with tracking link clicks enabled, then the URL DOES NOT include "public_html/"; however, when the mailing is scheduled and sent with tracking link clicks, then "...
0
votes
1answer
52 views

Very slow mailing job with Mosaico with Imagick and UrlFilter.php errors

I have a problem where my mailing is being sent crazy slow, like hundred emails an hour. At the same time my cpu utilization is of the charts where apache2 is using like 99% of the cpu. In the php ...
2
votes
1answer
63 views

Group not displayed in “Recipients” field in a mailing after selecting it [duplicate]

Steps to repro: When creating a new mailing (or editing a draft mailing) Click into the Recipients field, which reveals a drop-down with list of available groups Click on one Expected Result: The ...
3
votes
1answer
87 views

Is it possible to export a newsletter to PDF

I have a newsletter that I have sent out to our contacts. I would like to export or save it as a PDF to post on our blog. I tried to copy the the HTML code into the blog, but the tables were not blog ...
1
vote
1answer
44 views

HTTP ERROR 500 for New Mailing after SendGrid SMTP Relay setup

I've set up SendGrid in order to better understand issues we are having with our newsletters. In the Settings -Outbound Mail, I am able to Save and Send Email. However, when I go to Mailing > New ...
1
vote
2answers
88 views

CiviMail Mailing List opt-in checkboxes?

We're a political organisation running CiviCRM 4.6 looking to make public campaign pages about local issues. On these pages a site visitor should be able to: - Enter their name, postcode, email ...
1
vote
2answers
49 views

Blank page in mailings with notice

I'm using locally Civicrm 4.7.25 on Joomla 3.8.1 and starting from 4.7.22 (although I am not sure it's a consequence of an update) whenever I try to access a "New mailing" menu I get a blank page: ...
0
votes
1answer
16 views

Error message on sending a mailing, CREATE TEMPORARY TABLE

Any ideas what is causing this when we try to send out a mailing? ("DB Error: syntax error", CREATE TEMPORARY TABLE civicrm_temp_group_contact_cache495 (SELECT 25 as grou...") #4 mysql Ver 14.14 ...
3
votes
1answer
289 views

Adding custom fonts in mosaico

Basicly what it says in the title. How do I add custom fonts within mosaico templates, i.e. how do I make them selectable in the template design process? There is the answer to my question on github ...
2
votes
2answers
74 views

CiviMail: Can only write new mailing in debug mode (SOLVED)

I've got the problem, that after an upgrade to the newest CiviCRM version (4.7.23) on WordPress, I can only create a new mass mailing when debug mode is enabled. When it is disabled, CiviCRM gives me ...
3
votes
2answers
299 views

Uncaught ReferenceError: CRM is not defined when trying to access mail templates

When I try to create and new, or edit an existing, message template in 'Mailings' > 'Messsage Templates' I end up at a completely unstyled page. When I look at the console I see the following error: ...
0
votes
1answer
52 views

using MailChimp on LAN CiviCRM

Our institute uses CiviCRM only on our LAN. is it possible to use mailChimp for bulk emailing, CiviMail, in our LAN CiviCRM.? Wordpress, Wamp 3, Windows 7
0
votes
1answer
23 views

Why can Search results not be removed from mailing recipients?

When doing a contact search and using the action "Send email", a new draft mailing is created and a hidden group is assigned as recipients to the draft mailing. It is is displayed as "Search results" ...
2
votes
1answer
60 views

Is there a way to integrate CiviCRM with Magento?

We're looking to replace MailChimp in our organisation as a number of people are questioning the cost. One area we're using heavily is integration with Magento - automatically emailing abandoned ...
2
votes
1answer
38 views

configuring SMTP on windows 7 for Civicrm

I am running CiviCRM 4.7.20 on Windows 7, Wordpress. CiviCRM will be accessible only in our LAN network. Want to use the mail functionalities. Got stuck with the email configuration. Bit confused with ...
0
votes
0answers
94 views

Scheduled mailings are started, but not finished, no messages sent unless “Run now”

I'm at a similar situation as in this question, which was a bug that supposedly got fixed. Scheduled mailings get started by the cron job, but no mailings are sent and the job never finish. We had ...