Questions tagged [mailing]

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New Mailing error "SAVEPOINT civi_0 does not exist"

PATH(civicrm/a/#/mailing/new) When I input data, the system will save data, and after save, "SAVEPOINT civi_0 does not exist" appears in the message box on the right. I have installed the ...
Nick's user avatar
  • 31
2 votes
0 answers
20 views

CiviCRM adds Itemid parameter to a URL in scheduled reminders

Let's say we have a scheduled reminder that includes a URL example.com/more/page The civicrm_mailing_trackable_url table record has the correct example.com/more/page value in the url field. But, when ...
MtnPavlas's user avatar
  • 846
1 vote
1 answer
22 views

Is it possible to archive or delte old draft/unsent mailings?

We've been using an online version of civi (5.39.1 on a Drupal install) which has been great but after nearly a year we have almost 160 draft mailings that were never sent. I think the users who were ...
Jamie 's user avatar
  • 27
2 votes
0 answers
27 views

PHP mail() not working with HTML messages in CiviCRM 5.68

After installing CiviCRM 5.68 if I try to send a mail formatted in HTML the mail is delivered with the name of the sender completely mispelled (e.g. [email protected] instead ...
Marco Mercinelli's user avatar
0 votes
0 answers
29 views

Mailing don't send after update to 5.68

Since i have updated to 5.68, mailing don't sent any mail... SMTP Test ok No error when test mail from mailing but no email receps.. Anyone life that?
nixit's user avatar
  • 1
1 vote
4 answers
92 views

What Bulk / Transactional Email Delivery Service do you use with CiviCRM? What is your experience like?

I know this isn't a typical stackexchange question - but where else would we have a discussion like this? Our journey with email delivery via CiviCRM has been interesting. First we were sending email ...
themak's user avatar
  • 3,434
0 votes
1 answer
35 views

Split a large mailing list into 2

I see the "Split Group" extension isn't available anymore. I have a group that I am mailing to that has 74,000 emails. My team would like to split this into 2 mailing lists due to how long ...
erin's user avatar
  • 209
1 vote
3 answers
202 views

Recipient loading failed in mailing after upgrade to 5.65.1

I am running Civicrm on Wordpress 6.3.1 and today I upgraded Civicrm from 5.58.1 to 5.65.1 successfully with no errors. Log output - [info] Running task: Finish core DB updates 5.65.1 I did notice ...
markd's user avatar
  • 71
0 votes
1 answer
23 views

"DB Error: no database selected" error if Outbound Mail SMTP username contains @

cross-related: Sender email converts from [email protected] to [email protected] The title says it all: saving Outbound Mail settings with SMTP username containing "@", ...
yurg's user avatar
  • 2,005
0 votes
0 answers
14 views

Sender email converts from [email protected] to [email protected]

related to this one "DB Error: no database selected" error if Outbound Mail SMTP username contains @ Happens while testing mailings on a simple fresh CiviCRM setup - there are no extra ...
yurg's user avatar
  • 2,005
1 vote
1 answer
98 views

Mailing never starts - is this a bug?

Group emails from one of my CiviCRM installations are not being delivered (ever), which has caused some embarrassment. Messages can be composed as usual, but are never scheduled and there's no "...
Phil McKerracher's user avatar
0 votes
1 answer
38 views

Mailing a report at the same time - how?

The facility to email reports using scheduled tasks is good and works. However we'd like to email a report at 5pm each day. Having started this task to run after 4:59 on a certain day it is now ...
Andy Clark's user avatar
  • 4,775
0 votes
0 answers
31 views

Database lock on sending mailing

I setup a mailing with a few contacts and have troubles sending it. The mailing fails after sending the first email. The progress bar says "sending", then "saving" and stops after ...
Jan's user avatar
  • 109
0 votes
0 answers
9 views

Activities tab incorrectly displays a tokenised URL

I recognised an issue occuring as a result of one of our webforms. Upon further investigation, I was looking at the activities tab on the summary page of some of the recipients that received this bulk ...
henrypearce's user avatar
0 votes
1 answer
24 views

How to override token {action.resubscribe} for Mailings

I would need to override the value of the token {action.resubscribe} in the automated mailing message template when the contact is sent the unsubscribe confirmation email, as it doesn't contain the ...
Cristina P.'s user avatar
1 vote
2 answers
132 views

Setting up cron

Please talk to me like I'm five with this one. What we're using: civiCRM version 5.41.0 Wordpress 5.9.5 PHP 7.2.34 (I do get a warning that this one should be updated) Mosaico 2.7.16 The web guy ...
ohnono's user avatar
  • 11
0 votes
1 answer
32 views

How to fix "Class not found" Error when it is in the filesystem

When a Civi Contact wants to resubscribe to a Mailing List the contact was previously subscribed to, I get the following error: Fatal error: Uncaught Error: Class 'CRM_Mailing_Event_BAO_Resubscribe' ...
Cristina P.'s user avatar
0 votes
0 answers
14 views

Mailing editor changed, unable to save

I am running CiviCRM Version 5.57.0, running on WordPress 6.1.1 running Twenty Sixteen theme. Suddenly, I am unable to save changes to a mailing after editing it. It appears to save, but the content ...
David Hyman's user avatar
0 votes
1 answer
20 views

Url redirection to a path with "de" for new Mailing

I have a CiviCRM (5.55.1) running on Drupal (9.4.8). The language ist set to German. When I click "Neues Rundschreiben" aka "New Mailing", the URL of that menu item is https://...
Aydin Mir Mohammadi's user avatar
0 votes
0 answers
26 views

QR Code Event Extension - Doesn't take us to Checkin page

I have enabled the QR Code Checkin extension. I have enabled the 3 permissions suggested to allow a user to check attendees in. The QR Code token is available for event participants in email. The ...
SandJT's user avatar
  • 161
0 votes
1 answer
31 views

Schedule a Recurring Email to Everyone in a Group

Is it possible to send an email to a group once a week? I can see that scheduled reminders can be sent based on an entity but I'd like to send an email invite to all our members that haven't already ...
SandJT's user avatar
  • 161
1 vote
1 answer
26 views

can users confirm their mailing list subscription by replying to the confirmation email?

Sorry in advance if this is an obvious question, but I'm not finding it in the documentation. I've been testing the mailing list subscription function, and see that the default confirmation says "...
minbori's user avatar
  • 559
0 votes
0 answers
31 views

Mosaic Template attachments

I am trying to create a member enquiry template for mailing to members who enquire through our website. We use Mosaico for our mailings. Is there any way to create a mosaico template with static ...
SandJT's user avatar
  • 161
1 vote
1 answer
22 views

create mailing - unable to load recipient group - insufficient permission

I am using Mosaico and have a problem with the selection of Recipients for Mailings. When I try to select a recipient civicrm seems to be searching infinitely for recipient groups and my firefox ...
Johannes's user avatar
0 votes
1 answer
121 views

CiviMail issue - "DB Error: no such table" when sending mailing

Basic Problem When attempting to send a basic traditional mailing (though it also occurs in Mosaico), attempting to send a test email to a single address or a group fails, showing an error that says &...
SunriseGV's user avatar
0 votes
2 answers
45 views

How to redirect all outgoing emails / change recipients before email sending

I want to create a module which alters the recipients of all outgoing emails so that in dev environment email are only sent to developers or testers and not to real users. So the recipients should be ...
Tobias Krause's user avatar
2 votes
1 answer
105 views

On sending test for mailing, I get : "Could not identify any recipients. Perhaps your test group is empty..."

I'm setting up civicrm-5.47.2-wordpress with wordpress-5.9.2 on Ubuntu 20.04 running Cyberpanel 2.1, on AWS Lightsail with AWS SES SMTP credentials in CiviCRM Outbound email where 'Save & Send ...
Hank's user avatar
  • 71
1 vote
0 answers
61 views

CiviCRM - Mosaico - Test window opens but buttons are not clickable?

Drupal - 9.3.9 CiviCRM - 5.47.4 Mosaico - 2.8 -> Attempted upgrade but ran into the issue being tracked on github, so downgraded back to 2.8. When composing a CiviCRM mailing using Mosaico, no ...
Greyson's user avatar
  • 98
3 votes
1 answer
81 views

What is the meaning of Intended, bounce and delivered mailing report stats

On a mailing report, there are, amongst other data: Intended recipients Successful deliveries Bounces I know (from scouring the code) that Intended recipients is a count from the mailing recipients ...
artfulrobot's user avatar
  • 3,920
0 votes
0 answers
17 views

CiviMember : default confirmation message not sent

When I am creating manually a new membership, if I check the confirmation mail checkbox no default message is not sent. Do I need to configure something ?
user13052's user avatar
1 vote
2 answers
39 views

Mailing labels witth membership status or expiration date

So we use Civi for a magazine subscription or rather we are intending to do that. The hiccup at the moment is since it is a magazine we cannot print a separate sheet for the subscribers expiration ...
marxistvegan's user avatar
1 vote
1 answer
18 views

Font editing buttons disappeared

The font editing buttons have disappeared from the New Mailings message box following a recent upgrade - is there a setting somewhere where I can turn these back on? Our test environment is still ...
Paul Everett's user avatar
0 votes
0 answers
50 views

How to configure CiviMail bounce processing with SMTP requiring login/sender check

We are experimenting with using our ISP:s SMTP host rather than PHP mail() to avoid getting caught in some spam-filters. The ISP is also the domain provider and handles DKIM when sending messages. The ...
thoni56's user avatar
  • 1,231
2 votes
1 answer
103 views

New to CiviCRM and trying to use CiviMail for sending mass emails to about 500 recepients in my contacts, all of them organised in groups

I recently started using CiviCRM to email about 500 people on my organisation's contacts. The steps I am using here are: Advnaced Search>Search for Groups and Select>Actions>Send Email using ...
Aditya Singh's user avatar
1 vote
1 answer
33 views

How to enable multiple bulk email address just for organizations?

The question is about the seeting Enable multiple bulk email address for a contact. in /civicrm/admin/setting/preferences/mailing The problem is that in I have many organizations that have multiple ...
Marko's user avatar
  • 867
3 votes
1 answer
72 views

How to track contribution from a mailout sent from civimail?

I am trying to see how many contribution has been generated as a result of the recent mailout I sent from civimail. What is the best approach to setup and track this please? Thanks
Tapash's user avatar
  • 2,948
0 votes
1 answer
29 views

How can I customize the user-access to Mailing lists?

Its not clear to me how I as an admin can control the access for different groups to their mailing lists. For example, the leader of group A should be restricted to mail to group A. Is it possible to ...
user12302's user avatar
3 votes
0 answers
34 views

How to make all editors use the same images?

I've decided to get my images in order in our CiviCRM installation under Joomla so that we can use the same images in mailings, articles and events. We are using Mosaico as the Mailing editor so there ...
thoni56's user avatar
  • 1,231
3 votes
3 answers
70 views

Using Mandrill for mass mailings

Do somebody know if i can use Mandrill as mass mailing, or is there somebody who use Mandrill for mass mailings? Are there other providers that are compatible with civicrm, for mass mailings? Kind ...
Jan-Derek Vos's user avatar
0 votes
2 answers
199 views

How to setup civicrm to handle bounces?

A general question. How do you make bounces to work with civicrm? Which extensions do you use, and by whom and how do you set up / handle the mail and also the bounces? Kind regards.
Jan-Derek Vos's user avatar
0 votes
2 answers
76 views

When Sending a Mailing the Reply-to email is different than the From Address

I sent out a mass mailing via CiviMail and the reply-to email is default+r{seemingingly_random_string}@gmail.com I am using Sparkpost to send these mailings. CiviCRM 5.29.1 Any idea why the reply-to ...
menachem's user avatar
2 votes
1 answer
27 views

Providing opt-out link when sending an email directly from a contacts record

does anyone know if the "{contact.is_opt_out}" token works when sending an email directly from the contact record. On testing, I can't seem to get it to work. No link appears in the message ...
sjparker's user avatar
  • 465
1 vote
1 answer
24 views

Deleted contacts considered duplicate in mailing

Some weeks ago clients reported problems of mass mailings not being delivered to a part of the destinees. After doing some research it occurred that the problem lied in contacts that had been merged. ...
stijn's user avatar
  • 139
0 votes
1 answer
26 views

After upgrade CiviCRM 5.28 to 5.32.2. Cron is Stop When Mailing start

After Upgrade CiviCRM version 5.28 to 5.32.2. Cron stops when mass mailing start. After mass mailing completed Cron is again start. CiviCRM: 5.32.2 Drupal: 7 Php: 7.2.24
jagjeet's user avatar
  • 101
0 votes
1 answer
110 views

How Can I send mailing with AWS SES API instead of SMTP?

I want to send mailing with the help of AWS SES API instead of SMTP. I am using CiviCRM 5.32.2 and drupal 7.
jagjeet's user avatar
  • 101
1 vote
3 answers
101 views

How to make links in email direct and non-trackable

We are sending emails containing links which are redirecting through civi. We need them to go direct to the website. (Our civi is not public facing). All articles / questions i have seen are about ...
Catherine's user avatar
  • 644
0 votes
1 answer
18 views

Solicitation Frequency

More and more donors over the last few months have been asking to have custom Solicitation Frequency - IE: Once a year, once every six months. I can't seem to find a spot within CIVICRM to indicate ...
Rob Benn-Frenette's user avatar
0 votes
2 answers
54 views

Mass SMS recipients count

Wordpress 5.5.3, CiviCRM 5.31.0. While testing Mass SMS with new Twilio account we've discovered it does not quite work. Searching for a solution here and across lab.civicrm.org haven't helped much. ...
yurg's user avatar
  • 2,005
1 vote
2 answers
52 views

Can you create a mailing list based on tags

Is there a way to use tags, possibly multiple tags e.g. using the tags Students and Attended Conference X, to create a bulk mail to members who fit into just those two categories.
IARS2020's user avatar
0 votes
1 answer
16 views

Avoid an activity entry for each recipient contact of a mass mailing

We are facing a huge database growth as we send newsletters to a growing recipients list. The newsletter is sent with CiviCRM Mail to a contacts group. I realized that the biggest table in our project ...
Tobias Krause's user avatar