Questions tagged [mailing]

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1 vote
0 answers
20 views

New Mailing error "SAVEPOINT civi_0 does not exist"

PATH(civicrm/a/#/mailing/new) When I input data, the system will save data, and after save, "SAVEPOINT civi_0 does not exist" appears in the message box on the right. I have installed the ...
2 votes
0 answers
20 views

CiviCRM adds Itemid parameter to a URL in scheduled reminders

Let's say we have a scheduled reminder that includes a URL example.com/more/page The civicrm_mailing_trackable_url table record has the correct example.com/more/page value in the url field. But, when ...
1 vote
2 answers
982 views

SpamAssassin marking mailings as compromised WordPress site

A few of my constituents have told me that my emails are going to their Spam folder in Gmail. I did some digging with mail-tester.com and found that SpamAssassin is dinging my mailings -1.629 points ...
1 vote
1 answer
22 views

Is it possible to archive or delte old draft/unsent mailings?

We've been using an online version of civi (5.39.1 on a Drupal install) which has been great but after nearly a year we have almost 160 draft mailings that were never sent. I think the users who were ...
2 votes
0 answers
27 views

PHP mail() not working with HTML messages in CiviCRM 5.68

After installing CiviCRM 5.68 if I try to send a mail formatted in HTML the mail is delivered with the name of the sender completely mispelled (e.g. [email protected] instead ...
1 vote
3 answers
396 views

Email setup for outgoing mail

I'm totally new to civicrm, so I'd appreciate the simplest answer possible :) Here's my goal: to send mass emails through civicrm, to certain mailing list groups. Here's the problem: I can't even send ...
0 votes
1 answer
73 views

Mailing_send_test - job_id is not valid

I am having a "Error in call to Mailing_send_test : job_id is not valid : 14" when I send test email in Mosaico (to one email or to a group) whereas email settings are working perfectly. My mailing ...
1 vote
1 answer
56 views

Mailings -> New Mailing page freeze

I'm running civicrm 5.27.2 on wordpress. When I click into the new mailing in the mailings menu, the page freezes. The console yields this error: angular-modules.fb2f4d770923a3db9400b2a235e84801.js:...
0 votes
0 answers
29 views

Mailing don't send after update to 5.68

Since i have updated to 5.68, mailing don't sent any mail... SMTP Test ok No error when test mail from mailing but no email receps.. Anyone life that?
0 votes
1 answer
77 views

View and subscribe to Public Smart Mailing groups using {action.subscribeUrl}?

I'd like to use {action.subscribeUrl} so email recipients can view and subscribe to public mailing lists. However, it does not show public Smart group mailing lists. Is there a way to show Smart ...
1 vote
1 answer
98 views

Mailing never starts - is this a bug?

Group emails from one of my CiviCRM installations are not being delivered (ever), which has caused some embarrassment. Messages can be composed as usual, but are never scheduled and there's no "...
1 vote
1 answer
100 views

Contact mail action fails

Drupal 7, CiviCRM 4.6.25/4.7.15 When I try to send an email to an individual contact using the 'send mail' action, the triangle spins and nothing happens. Affects our production and test site. mail(...
1 vote
4 answers
92 views

What Bulk / Transactional Email Delivery Service do you use with CiviCRM? What is your experience like?

I know this isn't a typical stackexchange question - but where else would we have a discussion like this? Our journey with email delivery via CiviCRM has been interesting. First we were sending email ...
0 votes
1 answer
32 views

How to fix "Class not found" Error when it is in the filesystem

When a Civi Contact wants to resubscribe to a Mailing List the contact was previously subscribed to, I get the following error: Fatal error: Uncaught Error: Class 'CRM_Mailing_Event_BAO_Resubscribe' ...
0 votes
1 answer
121 views

CiviMail issue - "DB Error: no such table" when sending mailing

Basic Problem When attempting to send a basic traditional mailing (though it also occurs in Mosaico), attempting to send a test email to a single address or a group fails, showing an error that says &...
3 votes
1 answer
43 views

Repeat currency symbol in a contributions list

I would like to send a classic mailing to our donors which lists the contributions of the previous fiscal year following this guide. But the list I obtain, only have the currency symbol near the ...
0 votes
1 answer
35 views

Split a large mailing list into 2

I see the "Split Group" extension isn't available anymore. I have a group that I am mailing to that has 74,000 emails. My team would like to split this into 2 mailing lists due to how long ...
1 vote
3 answers
202 views

Recipient loading failed in mailing after upgrade to 5.65.1

I am running Civicrm on Wordpress 6.3.1 and today I upgraded Civicrm from 5.58.1 to 5.65.1 successfully with no errors. Log output - [info] Running task: Finish core DB updates 5.65.1 I did notice ...
0 votes
1 answer
23 views

"DB Error: no database selected" error if Outbound Mail SMTP username contains @

cross-related: Sender email converts from [email protected] to [email protected] The title says it all: saving Outbound Mail settings with SMTP username containing "@", ...
0 votes
0 answers
14 views

Sender email converts from [email protected] to [email protected]

related to this one "DB Error: no database selected" error if Outbound Mail SMTP username contains @ Happens while testing mailings on a simple fresh CiviCRM setup - there are no extra ...
0 votes
1 answer
24 views

How to override token {action.resubscribe} for Mailings

I would need to override the value of the token {action.resubscribe} in the automated mailing message template when the contact is sent the unsubscribe confirmation email, as it doesn't contain the ...
0 votes
1 answer
38 views

Mailing a report at the same time - how?

The facility to email reports using scheduled tasks is good and works. However we'd like to email a report at 5pm each day. Having started this task to run after 4:59 on a certain day it is now ...
0 votes
0 answers
31 views

Database lock on sending mailing

I setup a mailing with a few contacts and have troubles sending it. The mailing fails after sending the first email. The progress bar says "sending", then "saving" and stops after ...
0 votes
0 answers
9 views

Activities tab incorrectly displays a tokenised URL

I recognised an issue occuring as a result of one of our webforms. Upon further investigation, I was looking at the activities tab on the summary page of some of the recipients that received this bulk ...
1 vote
2 answers
132 views

Setting up cron

Please talk to me like I'm five with this one. What we're using: civiCRM version 5.41.0 Wordpress 5.9.5 PHP 7.2.34 (I do get a warning that this one should be updated) Mosaico 2.7.16 The web guy ...
0 votes
0 answers
14 views

Mailing editor changed, unable to save

I am running CiviCRM Version 5.57.0, running on WordPress 6.1.1 running Twenty Sixteen theme. Suddenly, I am unable to save changes to a mailing after editing it. It appears to save, but the content ...
0 votes
1 answer
20 views

Url redirection to a path with "de" for new Mailing

I have a CiviCRM (5.55.1) running on Drupal (9.4.8). The language ist set to German. When I click "Neues Rundschreiben" aka "New Mailing", the URL of that menu item is https://...
0 votes
0 answers
26 views

QR Code Event Extension - Doesn't take us to Checkin page

I have enabled the QR Code Checkin extension. I have enabled the 3 permissions suggested to allow a user to check attendees in. The QR Code token is available for event participants in email. The ...
0 votes
1 answer
31 views

Schedule a Recurring Email to Everyone in a Group

Is it possible to send an email to a group once a week? I can see that scheduled reminders can be sent based on an entity but I'd like to send an email invite to all our members that haven't already ...
0 votes
2 answers
152 views

Mailings - DB Error: syntax error

I'm testing out Civicrm. Started with Wordpress then copied the database into Drupal 7 When trying to send a mailing to a group, the send test email issues Error in call to Mailing_send_test : DB ...
1 vote
1 answer
26 views

can users confirm their mailing list subscription by replying to the confirmation email?

Sorry in advance if this is an obvious question, but I'm not finding it in the documentation. I've been testing the mailing list subscription function, and see that the default confirmation says "...
0 votes
1 answer
26 views

After upgrade CiviCRM 5.28 to 5.32.2. Cron is Stop When Mailing start

After Upgrade CiviCRM version 5.28 to 5.32.2. Cron stops when mass mailing start. After mass mailing completed Cron is again start. CiviCRM: 5.32.2 Drupal: 7 Php: 7.2.24
0 votes
0 answers
31 views

Mosaic Template attachments

I am trying to create a member enquiry template for mailing to members who enquire through our website. We use Mosaico for our mailings. Is there any way to create a mosaico template with static ...
4 votes
3 answers
1k views

How to use G Suite / GMail as your CiviMail Provider

After receiving some clarity on CiviMail settings and using a ton of guides - we were able to setup GSuite / GMail as our email provider. The answer to how we implemented it is below. If others have ...
3 votes
2 answers
1k views

Adding custom fonts in mosaico

Basicly what it says in the title. How do I add custom fonts within mosaico templates, i.e. how do I make them selectable in the template design process? There is the answer to my question on github ...
1 vote
1 answer
22 views

create mailing - unable to load recipient group - insufficient permission

I am using Mosaico and have a problem with the selection of Recipients for Mailings. When I try to select a recipient civicrm seems to be searching infinitely for recipient groups and my firefox ...
1 vote
2 answers
39 views

Mailing labels witth membership status or expiration date

So we use Civi for a magazine subscription or rather we are intending to do that. The hiccup at the moment is since it is a magazine we cannot print a separate sheet for the subscribers expiration ...
0 votes
2 answers
45 views

How to redirect all outgoing emails / change recipients before email sending

I want to create a module which alters the recipients of all outgoing emails so that in dev environment email are only sent to developers or testers and not to real users. So the recipients should be ...
1 vote
0 answers
61 views

CiviCRM - Mosaico - Test window opens but buttons are not clickable?

Drupal - 9.3.9 CiviCRM - 5.47.4 Mosaico - 2.8 -> Attempted upgrade but ran into the issue being tracked on github, so downgraded back to 2.8. When composing a CiviCRM mailing using Mosaico, no ...
2 votes
1 answer
105 views

On sending test for mailing, I get : "Could not identify any recipients. Perhaps your test group is empty..."

I'm setting up civicrm-5.47.2-wordpress with wordpress-5.9.2 on Ubuntu 20.04 running Cyberpanel 2.1, on AWS Lightsail with AWS SES SMTP credentials in CiviCRM Outbound email where 'Save & Send ...
3 votes
1 answer
81 views

What is the meaning of Intended, bounce and delivered mailing report stats

On a mailing report, there are, amongst other data: Intended recipients Successful deliveries Bounces I know (from scouring the code) that Intended recipients is a count from the mailing recipients ...
0 votes
0 answers
17 views

CiviMember : default confirmation message not sent

When I am creating manually a new membership, if I check the confirmation mail checkbox no default message is not sent. Do I need to configure something ?
2 votes
2 answers
101 views

Generating hard copy mail merge letters in Civicrm

I want to do a mail merge and post out a letter to members of a Civigroup. You can do this by generating a message template. When you insert a letterhead image into the template, the image resolution ...
1 vote
1 answer
18 views

Font editing buttons disappeared

The font editing buttons have disappeared from the New Mailings message box following a recent upgrade - is there a setting somewhere where I can turn these back on? Our test environment is still ...
10 votes
15 answers
2k views

Mailing issue. Could not identify any recipients. Perhaps the group is empty?

I am experiencing a weird issue on my CiviCRM 4.7.3 on Joomla 3.5.0 (also happening on some 4.7.8 on Drupal 7) When I try to send or schedule a mailing and I hit "Send test" I receive an error saying ...
2 votes
1 answer
249 views

Opt out bulk email option ignored

With our CRM the unsubscribe button adds a user opt out for the bulk emails. The CRM still sends bulk emails to people who use the unsubscribe button or has the do not email and opt out of bulk email ...
0 votes
0 answers
50 views

How to configure CiviMail bounce processing with SMTP requiring login/sender check

We are experimenting with using our ISP:s SMTP host rather than PHP mail() to avoid getting caught in some spam-filters. The ISP is also the domain provider and handles DKIM when sending messages. The ...
2 votes
1 answer
103 views

New to CiviCRM and trying to use CiviMail for sending mass emails to about 500 recepients in my contacts, all of them organised in groups

I recently started using CiviCRM to email about 500 people on my organisation's contacts. The steps I am using here are: Advnaced Search>Search for Groups and Select>Actions>Send Email using ...
1 vote
1 answer
33 views

How to enable multiple bulk email address just for organizations?

The question is about the seeting Enable multiple bulk email address for a contact. in /civicrm/admin/setting/preferences/mailing The problem is that in I have many organizations that have multiple ...
3 votes
1 answer
72 views

How to track contribution from a mailout sent from civimail?

I am trying to see how many contribution has been generated as a result of the recent mailout I sent from civimail. What is the best approach to setup and track this please? Thanks