Questions tagged [mailing]

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votes
1answer
16 views

Mosaico mail template URL's don't function properly

I'm using Mosaico to create a mail template. I have 4 different tokens in the email (2 web links and 2 Mailto: addresses). When the test email comes through everything looks good but the live ...
1
vote
1answer
21 views

Can you create a mailing list based on a relationship setting?

We want to create a mailing list for a subset of people based on their relationship status. Is this possible?
0
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1answer
22 views

Errors Tracking Opens

We are having an issue with tracking opens for mailing. Click throughs track fine but opens do not. I inserted the URL for the tracking image into my browser and got a 500 error. I get the following ...
3
votes
1answer
28 views

Repeat currency symbol in a contributions list

I would like to send a classic mailing to our donors which lists the contributions of the previous fiscal year following this guide. But the list I obtain, only have the currency symbol near the ...
1
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0answers
14 views

CiviMail and PHPMailer Issue?

recently I've encountered a strange issue when sending mass mailings by CiviMail. E.g. I have a mail list of 100 people and I send them a newsletter. Later, in the mailing summary, I can see how many ...
3
votes
1answer
37 views

Is is possible to save blocks from one mailing to reuse in another mailing using CiviCRM Mosaico?

I have two different newsletters – a monthly one to our full mailing list and a weekly one every other week to a smaller group. They use different templates so I cannot simply reuse a weekly issue as ...
1
vote
1answer
17 views

unable to upload image file when creating a message

This question was asked before, and marked answered at: Unable to upload or view files through the CKEditor but the adjustment recommended did not solve the problem for me. After upgrading to ...
2
votes
1answer
47 views

Allow list subscribers to update their email addresses?

We have a list of people who work at many different companies with company email addresses. When someone moves to a new job at a new company their email address changes. How can we make it simple for ...
1
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0answers
28 views

Scheduled reminders after membership end date not being sent

I'm using CIVI CRM with WordPress (CIVI version 5.22.1) I'm testing scheduled reminders for memberships by having a test user sign up to a membership and pay using PayPal Sandbox (not recurring ...
2
votes
3answers
41 views

Send an email to activity targets when activity is created via the API

This feels like a simple one but I am not sure if there is a way to do this. Does anyone know if you can automate an email to a activity assignee when the activity is created and include activity ...
0
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1answer
31 views

Generating hard copy mail merge letters in Civicrm

I want to do a mail merge and post out a letter to members of a Civigroup. You can do this by generating a message template. When you insert a letterhead image into the template, the image resolution ...
0
votes
1answer
19 views

Mailings advanced search error - Invalid mysql syntax

I'm on Drupal 7.69 and CiviCRM 5.20.0. As long as I remember I've been experiencing an error when I've tried to look up the bounced recipients of mailings through Advanced Search. I can't look up ...
2
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1answer
26 views

How to export members addresses into spreadsheet for a mailout?

How do I extract members' addresses in our system onto a spreadsheet for a mailout? Thank you so much!
0
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1answer
28 views

Scheduled emails failing - HELP

Configuration: MacOS, MAMP, Wordpress, CiviCRM Individual mail works fine. Messages show up in log. Minimal test config with users and groups marked as not-hold and bulk mail. Users in groups are ...
0
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1answer
44 views

Mailing_send_test - job_id is not valid

I am having a "Error in call to Mailing_send_test : job_id is not valid : 14" when I send test email in Mosaico (to one email or to a group) whereas email settings are working perfectly. My mailing ...
0
votes
1answer
34 views

How to add a second photo to a mailing block

How can I change a mailing block to add a second photo
0
votes
1answer
52 views

View and subscribe to Public Smart Mailing groups using {action.subscribeUrl}?

I'd like to use {action.subscribeUrl} so email recipients can view and subscribe to public mailing lists. However, it does not show public Smart group mailing lists. Is there a way to show Smart ...
0
votes
2answers
31 views

How do I edit mailing recipients?

I need to update the recipient list of a scheduled mailing. How do I do this?
1
vote
1answer
77 views

Contact mail action fails

Drupal 7, CiviCRM 4.6.25/4.7.15 When I try to send an email to an individual contact using the 'send mail' action, the triangle spins and nothing happens. Affects our production and test site. mail(...
2
votes
1answer
9 views

How can I export a zip code with the suffix in the same field?

I send my addresses to a mailing house for a bulk magazine mailing. They require my zip+4 in one field. I can fix this in LibreOffice or Excel, but I have to be careful that my spreadsheet app doesn'...
2
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0answers
30 views

Civicrm Angular Module system generated files keeps growing exponentially

Does anyone know why the angular-modules system generated files in the contribute/dyn keeps growing at en exponential rate. Also clearing the cache doesn't seem to delete these files. We have more ...
1
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1answer
26 views

Unable to list groups with CiviCRM API

When I run the API command (via CiviCRM API Explorer) to list all the "Mailing Lists" i.e. $result = civicrm_api3('Group', 'get', ['group_type' => "Mailing List"]); I get the full list of mailing ...
6
votes
1answer
26 views

View out of office responses from contacts

Following mailings is there a way to view out of office responses from contacts. If the mailing is via Mail Chimp you get out of office responses into your inbox but on Civi you only get the number ...
1
vote
2answers
122 views

In mailing all recipients are not showing

I have a problem related to 'mailings'. When I create a new mailing and select a group (for example, 'current members') in 'Recipients' then it is not showing all recipients. For example, I have 5681 ...
9
votes
14answers
2k views

Mailing issue. Could not identify any recipients. Perhaps the group is empty?

I am experiencing a weird issue on my CiviCRM 4.7.3 on Joomla 3.5.0 (also happening on some 4.7.8 on Drupal 7) When I try to send or schedule a mailing and I hit "Send test" I receive an error saying ...
4
votes
3answers
213 views

Upgraded to PHP 7.2; no errors but Sparkpost doesn't receive and send CiviMail

I upgraded to PHP 7.2 and received the system warning​ stating "your SMTP password will not be stored encrypted, and if you have recently upgraded from a PHP that stored it with encryption, it will ...
3
votes
1answer
25 views

How to stop Mailing Queue from civirules?

By mistake I have turned on a settings in civirules that it keep sending email repeatedly. I have removed the criteria from civirules but it seems mails are still being sent through "Scheduled mail ...
2
votes
1answer
11 views

Creating a summary of contents on civil mailings

Wondering if there is a feature in a civi mailing to create a summary of the various stories that are being included in a mailing whereby each story title in the summary is clickable and takes you ...
1
vote
1answer
21 views

Mailing Template Tables

How can I keep the Mailing template (tables) from expanding once sent. Example: Everything looks good and formatting is fine when I send from my end but some providers (I think mostly Outlook) is ...
1
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2answers
103 views

Token information not pulling through to Mailing Template

Really hoping you can help with this. We had a security update on Civi yesterday which appears to have caused an issue with how one of our tokens is pulling through to a mailing template. We used a ...
0
votes
1answer
43 views

report mailing date and time have expired

I can not send the mailing, in the report this message: "Delivery has not yet begun for this mailing. If the scheduled delivery date and time is past, ask the system administrator or technical ...
0
votes
0answers
31 views

Mailmerge contact of same address & print directly from Civi

There was an extension from vedaconsulting for wordmailmerge extension. But seems its broken in 5.x. Just wondering if anyone can give me a alternative suggestion of how I can achieve the same result ...
1
vote
1answer
132 views

Double opt-in mailing list signup with Caldera Forms CiviCRM

I'm wondering if it's possible to create a "double opt-in" to a mailing list group workflow using Caldera Forms CiviCRM integration. Where the user would enter an email address into a field, then gets ...
2
votes
1answer
35 views

How to change or transfer mailing list groups properly?

Right now - we have a smart group with all individuals tagged, in this example "Email List" and of type "Individual" as our main email list. This has worked fine for us - as we rarely sent emails. ...
1
vote
1answer
48 views

WkhtmlPDF issues with the path in CiviCRM

This is my first time trying to sort out wkhtmltoPDF. I'm having issues in civiCRM when trying to make mailing labels from the membership database. When clicking on make mailing labels the next page ...
4
votes
1answer
200 views

Mailing Bounces 100% with “authentication failure” or “failed to set sender”

I have some issues with sending out mailings (used to work, now it doesn't anymore). My mailing is failing 100% with a combination of the following errors: authentication failure [SMTP: Invalid ...
2
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0answers
57 views

Effects of hidden groups and multisite mailing

I'm looking for some clarity on hidden groups. We have 50 states using a multisite instance and the mailer doesn't work well with multisite. To achieve segmentation, it seems like creating mailings ...
0
votes
1answer
21 views

New Mailing Cannot “Review and Schedule”

CiviCRM 4.7.23, Drupal 7.39 I can fill the first page of a new mailing ("Define Mailing") but the "Next" button and the "Review and Schedule" tab are unresponsive. The mailing is listed under Draft ...
2
votes
1answer
31 views

How do i delete country from my mailing label format

How do i delete country (United States) from my mailing label format. I can't seem to print mailing labels without United States on the last line and the USPS doesn't want that.
2
votes
2answers
94 views

process_mailing processing addresses when called in UI but not CRON

CiviMail scheduled e-mails are not being triggered automatically through CRON. Using the same user with the same permissions, I get the following in the log when triggered through the Scheduled Jobs ...
0
votes
1answer
69 views

Delivery mail status - unknown

Is the delivery mail status 'unknown' a case of Civi not having sent the mail out at all and is still effectively in the queue to send? Having lots of problems sending bulk mailing e.g. where only ...
4
votes
3answers
296 views

What can I do so that mailings sent through Civi are not marked as spam?

I need to send a mailing but I've had problems before because a large share of the intented recipients never read it because the mailing was detected as spam. How can I solve this?
1
vote
1answer
30 views

Wrong time in Mailing Report

as said in the title, the mailing report seems to have a wrong time...when I send a mailing to my private email adress at 4 pm and open it right away, the mailing report says I opened it 2 hours ago. ...
3
votes
1answer
55 views

CiviCRM (Drupal 7) Problem sending bulk emails

Before anything I hope you can escuse my poor english and little technical knoledge. We are working with CiviCRM (4.2.7) on Drupal () and the function of bulk mail have sudenly stopped working. You ...
3
votes
3answers
108 views

Unable to CANCEL or DELETE a Scheduled Mailing (Mosaico is installed)

With either a Send Now or Scheduled mailing (Mosaico created) I unable to Cancel or Delete the Mailing in the Find Mailings page. Using WordPress 4.9.4, CiviCRM 4.7.30 and the following related ...
3
votes
1answer
58 views

What's the optimal method to archive a lot of mailings?

I look after a Civi install which has hundreds of completed mailings. I'd like to tidy things up a bit by archiving a lot of the older mailings, but there's no way that I can see to achieve this using ...
0
votes
1answer
143 views

Unable to Select Mailing Recipients

CiviCRM 4.6.10 and 4.6.11 Joomla 2.5.28 No Civi extensions installed Have tried different templates, disabling Joomla plugins, switching WYSIWYG editors, etc. Rather extensive error log in web ...
5
votes
2answers
172 views

How can I set up anchors in Mosaico mailing?

I am trying to set up anchors in my MOSAICO mailing so that at the top of the mailing I can have links to headers further down. Any advice welcome? (P.s. not a programmer, so please keep it lay!)
3
votes
1answer
85 views

100% mailing have bounced : validation failed for <(INVALID)>

Hello after two modifications on the server and on CiviCRM, it becomes impossible to send any mailing. All the email adresses are "burned" with all the email addresses being wrongly tagged as bounced. ...
-1
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2answers
111 views

Transactional Email Compatible with CiviCRM (Not Sendgrid)

We started having trouble with mass mailings at the start of 2018. CiviCRM's tracking did not yield helpful information: mailing reports state 100% of emails were delivered, and I knew this to be ...