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Questions tagged [mailing]

The tag has no usage guidance.

1
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0answers
19 views

Mail and event drafts old version get loaded (caching issue?)

I can create an new mass email and schedule it. If I change the field 'mailing name' and save it, the changes show in the "Drafts and unscheduled Mailing' - list. But when I click on it the mailing ...
1
vote
1answer
84 views

In mailing all recipients are not showing

I have a problem related to 'mailings'. When I create a new mailing and select a group (for example, 'current members') in 'Recipients' then it is not showing all recipients. For example, I have 5681 ...
0
votes
1answer
62 views

Managing a smart mailing groups (un)subscriptions

According to https://docs.civicrm.org/user/en/4.6/organising-your-data/smart-groups/ Smart groups respect people's subscription preferences. If people unsubscribe from the newsletter, they will ...
0
votes
1answer
35 views

How to fix 'New mailing' that only has 'Initializing' and edit boxes that wait forever

One of my Civi installs has a problem where clicking 'New mailing' has 'Initializing' but nothing more, and edit boxes on the summary screen have a continuously circling triangle if an item is edited. ...
0
votes
1answer
19 views

How do I schedule a mailing to run in a couple of hours time with the CiviCRM API?

I'd like a delay before sending out an automated email. API call as per stack exchange question. The data passed as $params seems OK. 2 hours in the future. The database has the correct time. ...
0
votes
1answer
52 views

How to Deal With Email Only Contact Records

Does anyone have advice for how to run several mailing lists via Civicrm such that 'email only' contact records don't pollute the various search/reports/etc view? We've been debating moving our old ...
1
vote
1answer
105 views

after upgrade to 4.6.26 getting PHP Fatal error when starting a new mailing

I just upgraded from 4.6.23 to 4.6.26. I'm on wordpress. Everything else seems to work fine. When I start a new mailing I get this error: PHP Fatal error: Call to undefined method ...
1
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4answers
47 views

Mailmerge token syntax

Please could someone tell me what is wrong with the following Dear contact.nickname Thank you. I know that brackets need to be used.
1
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0answers
19 views

How do you create a scheduled mailing with recipients through CiviCRM API? [duplicate]

I am trying to create a scheduled mailing through the CiviCRM API. Here's my code: $params = array( 'sequential' => 1, 'created_id' => $contact_id, 'created_date' ...
1
vote
1answer
2k views

Mailing labels - print: “TCPDF ERROR: Some data has already been output, can't send PDF file”

This one has consumed my entire weekend, and still we can't make mailing labels. Running Civi 4.7.15 on WordPress 4.7.2 ... successfully installed and tested wkhtmltopdf only to discover Civi doesn't ...
1
vote
1answer
73 views

Contact mail action fails

Drupal 7, CiviCRM 4.6.25/4.7.15 When I try to send an email to an individual contact using the 'send mail' action, the triangle spins and nothing happens. Affects our production and test site. mail(...
1
vote
2answers
26 views

Pulling a Report of Donors with More than One Donation, Not Recurring

I would like to pull a report of all donors who have more than one contribution. This is slightly different than pulling a report on actual recurring donations. This is my workflow: When donors ...
2
votes
0answers
17 views

Greater flexibility on visibility of names/descriptions for groups on subscribe/unsubscribe pages

I guess this is something of feature request cum support request. The naming of groups, and the descriptive text used for them has always been used primarily, in my usage at least over the last decade ...
0
votes
1answer
51 views

Problems accessing Activity and Mailings

CiviCRM 4.7.11 WordPress 4.6.1 Having problems accessing Activities and Mailings. From a Contact record, click "Activites" and get an Invalid JSON response. See image. From a Contact record, click "...
0
votes
1answer
54 views

I set up and scheduled a mailing, but it didn't send. Now what?

I scheduled a mailing to send according the the instructions, and it didn't send. Now what?
2
votes
1answer
62 views

How to raise a form error in \CRM_Core_Form::postProcess()

I have a class with a signature: class CRM_Contact_Form_Task_FooPdf extends CRM_Contact_Form_Task { What generates a PDF. During the PDF generation, there might be an error. This task also uses the ...
1
vote
2answers
26 views

Missing mailing list subscription check box in Chrome, and Edge

The mailing list subscription check box missing form subscription page when I open the page in Chrome or Edge under win10, same with android tablet and mobile phone Chrome browser. Works correctly in ...
3
votes
1answer
129 views

Create a Group using a CSV of existing contacts with an ID

Sorry for the potentially elementary question here, bur I have seen this done by a former coworker. I can't for the life of me remember how to use a CSV or comma delimited string of CiviCRM IDs to ...
1
vote
0answers
37 views

Setting a contact's preferred email address per mailing group

What is the recommended way to set different preferred email addresses for a contact for each of their groups? Eg. Contact A has a work email address (primary) and a home email address, and is in '...
0
votes
2answers
30 views

Custom mailing report

I am using civicrm 4.7.7 on Drupal 7. How can I create a report of all mailings sent with CiviMail reporting the data of contacts that opened/clicked/replied the mailing? Thanks in advance
1
vote
1answer
63 views

cron.php display warning in error_log

running CiviCRM 4.7.8 WordPress The following is appearing in the error_log whenever cron.php runs: [Fri Jun 24 16:01:06 2016] [error] [client ...] PHP Warning: date(): It is not safe to rely on the ...
1
vote
1answer
93 views

Undefined index: values in _civicrm_api3_api_resolve_alias()

I'm using a new installed CiviCRM 4.7.8. with Drupal 7.5 ( Database system version 5.7.12-0ubuntu1 - PHP 5.6.22-4+deb.sury.org~xenial+1 ) The installation was done without errors but now I get: ...
0
votes
1answer
35 views

Settings - Date Preferences - mailing - start offset, end offset (what do they mean?)

Please can someone explain what the start offset and end offset fields mean in Settings - Date Preferences - mailing. The default values are 0 and 1 respectively. I feel it should understand this, but ...
4
votes
1answer
123 views

“on hold” - what happens with mailings

Given that a contact may have a number of email addresses, what happens if one of them are on hold (bounce) when that contact is to receive a mailing? There may be a number of scenarios here, I ...
1
vote
2answers
208 views

Include organization name in employee's postal address

It's a pretty common scenario -- we'd like to print mailing labels addressed to individuals at their workplaces. For example, Angela Davis UC Santa Cruz 1156 High Street Santa Cruz, CA 95064 What is ...
7
votes
12answers
1k views

Mailing issue. Could not identify any recipients. Perhaps the group is empty?

I am experiencing a weird issue on my CiviCRM 4.7.3 on Joomla 3.5.0 (also happening on some 4.7.8 on Drupal 7) When I try to send or schedule a mailing and I hit "Send test" I receive an error saying ...
1
vote
2answers
31 views

Can we print mailing lables from CiviCRM? [duplicate]

I cannot find a function that allows us to print mailing labels. Please advise.
2
votes
1answer
57 views

Calling images from a database with custom tokens in mass mailings

I was just wondering whether CiviCRM offers the ability to insert custom images into a mass mailing? So that each person receives a different image pulled from a server? The best described example I ...
2
votes
3answers
192 views

Mailings are started but not sent - What is the difference between a scheduled job and “Run it now”?

Our scheduled mailings have stopped working. We upgraded to 4.7, but I'm not sure this has got anything to do with it. So I'll paint the picture, and the reason why I'm asking about jobs. Mailings ...
0
votes
1answer
40 views

Changing group_type to mailinglist fails with unknown db error / deadlock

Hejdo, Today I just wanted to make some of our groups accessible by CiviMail by checking the mailinglist group type checkbox. But this took long time (more than 10 minutes) no matter if I did this ...
2
votes
2answers
107 views

Mailings aren't sent immediately

When I try to send a mailing, even if I chose to send it directly, it doesn't send and its status stays on "planned". I have to go in the schedule job menu to force the task. What can I do to just ...
0
votes
1answer
137 views

Unable to Select Mailing Recipients

CiviCRM 4.6.10 and 4.6.11 Joomla 2.5.28 No Civi extensions installed Have tried different templates, disabling Joomla plugins, switching WYSIWYG editors, etc. Rather extensive error log in web ...
2
votes
0answers
30 views

4.6.10 upgrade from 4.2: Mailings component is broken; angular.js errors

We've upgraded 4.2 LTS to the latest CiviCRM 4.6.10 New AJAX (angular.js) driven interface fails. Cache clean-up, template_c reset, disabling JS optimizer, removing custom tmpl and custom php did NOT ...
2
votes
2answers
49 views

Job scheduler not working after Joomla update

The Joomla 3.4.7 update changed the session handler (mentioned in this LinkedIn posting ) The job scheduler fails. Looking at the error log here /administrator/components/com_civicrm/civicrm/...
6
votes
2answers
62 views

Make mailing labels from a list of contributions?

If I do a search on contacts, the actions menu has an option to generate mailing labels: However, if I search on recent contributions, the actions does not allow mailing labels (although it does ...
2
votes
1answer
23 views

mailing labels for contributors AND their spouses/families

i want to create mailing labels for everyone who donated at X event. Alice, Barbara and Carol all contributed. I want to also make sure that their spouses (Xander, Yancy and Zelda) are also included ...
1
vote
1answer
72 views

Custom Mailing Labels and “Merge labels for contacts with the same address”

This is not a duplicate of Is it possible to change the Mailing label format? While printing Mailing Labels, we've found that Addressee Tokens don't work as expected when "Merge labels for contacts ...
4
votes
3answers
225 views

What can I do so that mailings sent through Civi are not marked as spam?

I need to send a mailing but I've had problems before because a large share of the intented recipients never read it because the mailing was detected as spam. How can I solve this?
2
votes
1answer
154 views

Opt out bulk email option ignored

With our CRM the unsubscribe button adds a user opt out for the bulk emails. The CRM still sends bulk emails to people who use the unsubscribe button or has the do not email and opt out of bulk email ...
0
votes
1answer
14 views

'To' field not populated in the 'email contact' screen upon clicking on email in contact screen

On the contact screen, I click on the contact's email address, the 'email contact' screen pops up but the "To" field is blank. This works correctly on the demo site. Set-up: Joomla 3.4.3, CiviCRM 4.6....
2
votes
1answer
269 views

Running scheduled jobs from wp-cli doesn't work

Running scheduled jobs using wp-cli doesn't work, whereas CiviCRM's cli.php does work. I'm running CiviCRM 4.6.8 on Wordpress. When I try to execude scheduled jobs using wp-cli: sudo -u www-data /...
2
votes
3answers
486 views

CiviMail Does Not Send To A Whole Group

Evening Everyone; I have found an issue with CiviCRM 4.4.14 (Drupal 7.39) which I can not fathom. I have checked everything that I can think of and nothing obvious springs out. I have a non-Smart ...
1
vote
1answer
35 views

Contact.url token is not a hyperlink

When I send a bulk mailing I use the {contact.url} token, when the email comes through though the url is not a hyperlink. Is there a way to amend this?
0
votes
1answer
48 views

How to use existing scheduled email function programmatically in extensions?

I need to send payment page links to user on schedule basis, is there any way to use existing scheduled email functionality trough custom extension?
3
votes
1answer
153 views

How can I set up an email discussion list based on CiviCRM groups?

Is it possible to create civicrm integrated email discussion lists? For example I want the members of a civicrm group to be able to send an email to theirgroupname@ourcompany.org and have it sent to ...
4
votes
4answers
459 views

Scheduled mailings don't get sent

If we schedule a mailing, they only ever say running in the status column but never get sent. The only way they send is if we hit "execute now", so at least we know they are no email config/password ...
5
votes
1answer
183 views

Is it possible to change the Mailing label format?

I would like to change the way the mailing label prints. i.e.. remove the country, bring postcode down to next line etc. Is it possible to do?
3
votes
1answer
80 views

How can I make every new Group a type Mailing List?

I have a request to enable making every new Group created (using search results -> Actions -> Add Contacts to Group) a group type Mailing List by default, thereby saving a user having to check the box ...