Questions tagged [mailing]

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15 answers
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Mailing issue. Could not identify any recipients. Perhaps the group is empty?

I am experiencing a weird issue on my CiviCRM 4.7.3 on Joomla 3.5.0 (also happening on some 4.7.8 on Drupal 7) When I try to send or schedule a mailing and I hit "Send test" I receive an error saying ...
Stefano's user avatar
  • 181
6 votes
2 answers
85 views

Make mailing labels from a list of contributions?

If I do a search on contacts, the actions menu has an option to generate mailing labels: However, if I search on recent contributions, the actions does not allow mailing labels (although it does ...
Laryn's user avatar
  • 8,253
6 votes
1 answer
28 views

View out of office responses from contacts

Following mailings is there a way to view out of office responses from contacts. If the mailing is via Mail Chimp you get out of office responses into your inbox but on Civi you only get the number ...
Allison's user avatar
  • 73
5 votes
3 answers
261 views

Upgraded to PHP 7.2; no errors but Sparkpost doesn't receive and send CiviMail

I upgraded to PHP 7.2 and received the system warning​ stating "your SMTP password will not be stored encrypted, and if you have recently upgraded from a PHP that stored it with encryption, it will ...
raaboyl's user avatar
  • 185
5 votes
2 answers
314 views

How can I set up anchors in Mosaico mailing?

I am trying to set up anchors in my MOSAICO mailing so that at the top of the mailing I can have links to headers further down. Any advice welcome? (P.s. not a programmer, so please keep it lay!)
Yael's user avatar
  • 51
5 votes
1 answer
255 views

Is it possible to change the Mailing label format?

I would like to change the way the mailing label prints. i.e.. remove the country, bring postcode down to next line etc. Is it possible to do?
Tapash's user avatar
  • 2,948
5 votes
1 answer
103 views

Why are all bulk mailings delayed by 5 hours?

Using CiviMail in Civi 4.7.29, any bulk email is delayed by 5 hours. The cron commands are received every 30 minutes, and are acknowledged by Civi on the status page. Have checked that php, joomla ...
John A's user avatar
  • 51
4 votes
3 answers
409 views

What can I do so that mailings sent through Civi are not marked as spam?

I need to send a mailing but I've had problems before because a large share of the intented recipients never read it because the mailing was detected as spam. How can I solve this?
Emanuel Johansen's user avatar
4 votes
4 answers
628 views

Scheduled mailings don't get sent

If we schedule a mailing, they only ever say running in the status column but never get sent. The only way they send is if we hit "execute now", so at least we know they are no email config/password ...
andrew walmsley's user avatar
4 votes
1 answer
373 views

Mailing Bounces 100% with "authentication failure" or "failed to set sender"

I have some issues with sending out mailings (used to work, now it doesn't anymore). My mailing is failing 100% with a combination of the following errors: authentication failure [SMTP: Invalid ...
roland's user avatar
  • 43
4 votes
3 answers
1k views

How to use G Suite / GMail as your CiviMail Provider

After receiving some clarity on CiviMail settings and using a ton of guides - we were able to setup GSuite / GMail as our email provider. The answer to how we implemented it is below. If others have ...
themak's user avatar
  • 3,434
4 votes
1 answer
74 views

Is is possible to save blocks from one mailing to reuse in another mailing using CiviCRM Mosaico?

I have two different newsletters – a monthly one to our full mailing list and a weekly one every other week to a smaller group. They use different templates so I cannot simply reuse a weekly issue as ...
Kirsten's user avatar
  • 81
4 votes
1 answer
371 views

"on hold" - what happens with mailings

Given that a contact may have a number of email addresses, what happens if one of them are on hold (bounce) when that contact is to receive a mailing? There may be a number of scenarios here, I ...
thoni56's user avatar
  • 1,231
4 votes
0 answers
56 views

Is the AB testing in CiviMail broken?

I have a client who is very keen to use the AB testing facility in CiviMail. they are currently running on CiviCRM 4.7.27 and shortly to update. When they set up an AB mailing, they are specifying ...
Graham's user avatar
  • 3,965
3 votes
3 answers
612 views

CiviMail Does Not Send To A Whole Group

Evening Everyone; I have found an issue with CiviCRM 4.4.14 (Drupal 7.39) which I can not fathom. I have checked everything that I can think of and nothing obvious springs out. I have a non-Smart ...
Darren Whittenham-Gray's user avatar
3 votes
1 answer
223 views

Is it possible to export a newsletter to PDF

I have a newsletter that I have sent out to our contacts. I would like to export or save it as a PDF to post on our blog. I tried to copy the the HTML code into the blog, but the tables were not blog ...
brackec's user avatar
  • 51
3 votes
3 answers
70 views

Using Mandrill for mass mailings

Do somebody know if i can use Mandrill as mass mailing, or is there somebody who use Mandrill for mass mailings? Are there other providers that are compatible with civicrm, for mass mailings? Kind ...
Jan-Derek Vos's user avatar
3 votes
2 answers
1k views

Adding custom fonts in mosaico

Basicly what it says in the title. How do I add custom fonts within mosaico templates, i.e. how do I make them selectable in the template design process? There is the answer to my question on github ...
Marko's user avatar
  • 867
3 votes
1 answer
62 views

Allow list subscribers to update their email addresses?

We have a list of people who work at many different companies with company email addresses. When someone moves to a new job at a new company their email address changes. How can we make it simple for ...
Andrew Himes's user avatar
3 votes
3 answers
281 views

Mailings are started but not sent - What is the difference between a scheduled job and "Run it now"?

Our scheduled mailings have stopped working. We upgraded to 4.7, but I'm not sure this has got anything to do with it. So I'll paint the picture, and the reason why I'm asking about jobs. Mailings ...
thoni56's user avatar
  • 1,231
3 votes
1 answer
81 views

What is the meaning of Intended, bounce and delivered mailing report stats

On a mailing report, there are, amongst other data: Intended recipients Successful deliveries Bounces I know (from scouring the code) that Intended recipients is a count from the mailing recipients ...
artfulrobot's user avatar
  • 3,920
3 votes
1 answer
82 views

What's the optimal method to archive a lot of mailings?

I look after a Civi install which has hundreds of completed mailings. I'd like to tidy things up a bit by archiving a lot of the older mailings, but there's no way that I can see to achieve this using ...
Graham's user avatar
  • 3,965
3 votes
2 answers
794 views

Uncaught ReferenceError: CRM is not defined when trying to access mail templates

When I try to create and new, or edit an existing, message template in 'Mailings' > 'Messsage Templates' I end up at a completely unstyled page. When I look at the console I see the following error: ...
spinsheet's user avatar
  • 375
3 votes
1 answer
84 views

How can I make every new Group a type Mailing List?

I have a request to enable making every new Group created (using search results -> Actions -> Add Contacts to Group) a group type Mailing List by default, thereby saving a user having to check the box ...
Joe McLaughlin's user avatar
3 votes
1 answer
41 views

How to stop Mailing Queue from civirules?

By mistake I have turned on a settings in civirules that it keep sending email repeatedly. I have removed the criteria from civirules but it seems mails are still being sent through "Scheduled mail ...
Tapash's user avatar
  • 2,948
3 votes
1 answer
67 views

CiviCRM (Drupal 7) Problem sending bulk emails

Before anything I hope you can escuse my poor english and little technical knoledge. We are working with CiviCRM (4.2.7) on Drupal () and the function of bulk mail have sudenly stopped working. You ...
Henry's user avatar
  • 51
3 votes
1 answer
125 views

CiviMail DKIM signature failure

We have DKIM configured with the MTA we are using with CiviCRM, and it appears to be working. However, the DKIM signature fails consistently; using a checker it appears the mail has been altered ...
Stephen Palmstrom's user avatar
3 votes
1 answer
95 views

Send Schedule Mailings job succeeds but scheduled mailing not completely sent

On Civi 4.7.27 send first large mailing to 12733 emails through SparkPost, only some were delivered (about 900), and the job says it has not completed. Unfortunately, it is 16h later and the Send ...
Joe Murray's user avatar
  • 6,741
3 votes
1 answer
72 views

How to track contribution from a mailout sent from civimail?

I am trying to see how many contribution has been generated as a result of the recent mailout I sent from civimail. What is the best approach to setup and track this please? Thanks
Tapash's user avatar
  • 2,948
3 votes
1 answer
91 views

Send certain welcome message after subscription to certain mailing list

I think this is an obvious feature, but I can't find it anywhere. I can set several custom "Welcome" Automated Messages but I would like to be able to assign certain custom "Welcome" automated ...
pannga's user avatar
  • 95
3 votes
1 answer
149 views

100% mailing have bounced : validation failed for <(INVALID)>

Hello after two modifications on the server and on CiviCRM, it becomes impossible to send any mailing. All the email adresses are "burned" with all the email addresses being wrongly tagged as bounced. ...
Ichi's user avatar
  • 553
3 votes
1 answer
55 views

Can I import a drupal block into a mosaico mailing template?

I'd like to be able to pull in drupal blocks. e.g. index of latest news. Is that possible?
Interlated's user avatar
3 votes
3 answers
176 views

Unable to CANCEL or DELETE a Scheduled Mailing (Mosaico is installed)

With either a Send Now or Scheduled mailing (Mosaico created) I unable to Cancel or Delete the Mailing in the Find Mailings page. Using WordPress 4.9.4, CiviCRM 4.7.30 and the following related ...
ChaosBuster's user avatar
3 votes
1 answer
264 views

Create a Group using a CSV of existing contacts with an ID

Sorry for the potentially elementary question here, bur I have seen this done by a former coworker. I can't for the life of me remember how to use a CSV or comma delimited string of CiviCRM IDs to ...
Joshua Lawton's user avatar
3 votes
1 answer
201 views

How can I set up an email discussion list based on CiviCRM groups?

Is it possible to create civicrm integrated email discussion lists? For example I want the members of a civicrm group to be able to send an email to [email protected] and have it sent to ...
Cynthia Woodard's user avatar
3 votes
0 answers
34 views

How to make all editors use the same images?

I've decided to get my images in order in our CiviCRM installation under Joomla so that we can use the same images in mailings, articles and events. We are using Mosaico as the Mailing editor so there ...
thoni56's user avatar
  • 1,231
3 votes
1 answer
43 views

Repeat currency symbol in a contributions list

I would like to send a classic mailing to our donors which lists the contributions of the previous fiscal year following this guide. But the list I obtain, only have the currency symbol near the ...
Marco's user avatar
  • 265
2 votes
2 answers
29 views

I Need a Mailings Tab

I do not have a "Mailings" tab in the menu at the top of my screen. How do I add "Mailings" to my list of tabs? See screenshot below, a "Mailings" tab should be there.
user5728's user avatar
2 votes
3 answers
195 views

Send an email to activity targets when activity is created via the API

This feels like a simple one but I am not sure if there is a way to do this. Does anyone know if you can automate an email to a activity assignee when the activity is created and include activity ...
michaelmcandrew's user avatar
2 votes
2 answers
124 views

Mailings aren't sent immediately

When I try to send a mailing, even if I chose to send it directly, it doesn't send and its status stays on "planned". I have to go in the schedule job menu to force the task. What can I do to just ...
sarah's user avatar
  • 21
2 votes
2 answers
126 views

process_mailing processing addresses when called in UI but not CRON

CiviMail scheduled e-mails are not being triggered automatically through CRON. Using the same user with the same permissions, I get the following in the log when triggered through the Scheduled Jobs ...
R. Alfaro's user avatar
2 votes
2 answers
210 views

Mailing stopped working after CiviCRM, PHP and Drupal upgrade

Recently I upgraded: Drupal core to 7.57 PHP from 5.6 to 7.0.28-1 CiviCRM from 4.7.27 to 4.7.31 Since I've done so I can't send mailings. Basically I get the same thing like in the post described ...
Marko's user avatar
  • 867
2 votes
2 answers
181 views

In mailing all recipients are not showing

I have a problem related to 'mailings'. When I create a new mailing and select a group (for example, 'current members') in 'Recipients' then it is not showing all recipients. For example, I have 5681 ...
Arvind kumar's user avatar
2 votes
2 answers
395 views

Double opt-in mailing list signup with Caldera Forms CiviCRM

I'm wondering if it's possible to create a "double opt-in" to a mailing list group workflow using Caldera Forms CiviCRM integration. Where the user would enter an email address into a field, then gets ...
Evan's user avatar
  • 388
2 votes
2 answers
130 views

CiviMail: Can only write new mailing in debug mode (SOLVED)

I've got the problem, that after an upgrade to the newest CiviCRM version (4.7.23) on WordPress, I can only create a new mass mailing when debug mode is enabled. When it is disabled, CiviCRM gives me ...
Jannis Eicker's user avatar
2 votes
1 answer
100 views

How do i delete country from my mailing label format

How do i delete country (United States) from my mailing label format. I can't seem to print mailing labels without United States on the last line and the USPS doesn't want that.
Cynthia Leveque's user avatar
2 votes
1 answer
103 views

New to CiviCRM and trying to use CiviMail for sending mass emails to about 500 recepients in my contacts, all of them organised in groups

I recently started using CiviCRM to email about 500 people on my organisation's contacts. The steps I am using here are: Advnaced Search>Search for Groups and Select>Actions>Send Email using ...
Aditya Singh's user avatar
2 votes
1 answer
27 views

Providing opt-out link when sending an email directly from a contacts record

does anyone know if the "{contact.is_opt_out}" token works when sending an email directly from the contact record. On testing, I can't seem to get it to work. No link appears in the message ...
sjparker's user avatar
  • 465
2 votes
1 answer
27 views

How to export members addresses into spreadsheet for a mailout?

How do I extract members' addresses in our system onto a spreadsheet for a mailout? Thank you so much!
Pam's user avatar
  • 21
2 votes
1 answer
14 views

How can I export a zip code with the suffix in the same field?

I send my addresses to a mailing house for a bulk magazine mailing. They require my zip+4 in one field. I can fix this in LibreOffice or Excel, but I have to be careful that my spreadsheet app doesn'...
Jon G - Megaphone Tech's user avatar