Questions tagged [mailing]
The mailing tag has no usage guidance.
186
questions
10
votes
15
answers
2k
views
Mailing issue. Could not identify any recipients. Perhaps the group is empty?
I am experiencing a weird issue on my CiviCRM 4.7.3 on Joomla 3.5.0 (also happening on some 4.7.8 on Drupal 7)
When I try to send or schedule a mailing and I hit "Send test" I receive an error saying ...
- 181
6
votes
2
answers
85
views
Make mailing labels from a list of contributions?
If I do a search on contacts, the actions menu has an option to generate mailing labels:
However, if I search on recent contributions, the actions does not allow mailing labels (although it does ...
- 8,288
6
votes
1
answer
28
views
View out of office responses from contacts
Following mailings is there a way to view out of office responses from contacts. If the mailing is via Mail Chimp you get out of office responses into your inbox but on Civi you only get the number ...
- 73
5
votes
3
answers
268
views
Upgraded to PHP 7.2; no errors but Sparkpost doesn't receive and send CiviMail
I upgraded to PHP 7.2 and received the system warning stating "your SMTP password will not be stored encrypted, and if you have recently upgraded from a PHP that stored it with encryption, it will ...
- 185
5
votes
2
answers
1k
views
Adding custom fonts in mosaico
Basicly what it says in the title. How do I add custom fonts within mosaico templates, i.e. how do I make them selectable in the template design process?
There is the answer to my question on github ...
- 887
5
votes
2
answers
342
views
How can I set up anchors in Mosaico mailing?
I am trying to set up anchors in my MOSAICO mailing so that at the top of the mailing I can have links to headers further down.
Any advice welcome?
(P.s. not a programmer, so please keep it lay!)
- 51
5
votes
1
answer
263
views
Is it possible to change the Mailing label format?
I would like to change the way the mailing label prints. i.e.. remove the country, bring postcode down to next line etc. Is it possible to do?
- 3,014
5
votes
1
answer
103
views
Why are all bulk mailings delayed by 5 hours?
Using CiviMail in Civi 4.7.29, any bulk email is delayed by 5 hours. The cron commands are received every 30 minutes, and are acknowledged by Civi on the status page. Have checked that php, joomla ...
- 51
4
votes
3
answers
416
views
What can I do so that mailings sent through Civi are not marked as spam?
I need to send a mailing but I've had problems before because a large share of the intented recipients never read it because the mailing was detected as spam. How can I solve this?
4
votes
4
answers
632
views
Scheduled mailings don't get sent
If we schedule a mailing, they only ever say running in the status column but never get sent. The only way they send is if we hit "execute now", so at least we know they are no email config/password ...
4
votes
1
answer
375
views
Mailing Bounces 100% with "authentication failure" or "failed to set sender"
I have some issues with sending out mailings (used to work, now it doesn't anymore). My mailing is failing 100% with a combination of the following errors:
authentication failure [SMTP: Invalid ...
- 43
4
votes
3
answers
1k
views
How to use G Suite / GMail as your CiviMail Provider
After receiving some clarity on CiviMail settings and using a ton of guides - we were able to setup GSuite / GMail as our email provider. The answer to how we implemented it is below. If others have ...
- 3,471
4
votes
1
answer
76
views
Is is possible to save blocks from one mailing to reuse in another mailing using CiviCRM Mosaico?
I have two different newsletters – a monthly one to our full mailing list and a weekly one every other week to a smaller group. They use different templates so I cannot simply reuse a weekly issue as ...
- 81
4
votes
1
answer
380
views
"on hold" - what happens with mailings
Given that a contact may have a number of email addresses, what happens if one of them are on hold (bounce) when that contact is to receive a mailing?
There may be a number of scenarios here, I ...
- 1,241
4
votes
0
answers
56
views
Is the AB testing in CiviMail broken?
I have a client who is very keen to use the AB testing facility in CiviMail. they are currently running on CiviCRM 4.7.27 and shortly to update. When they set up an AB mailing, they are specifying ...
- 4,105
3
votes
3
answers
632
views
CiviMail Does Not Send To A Whole Group
Evening Everyone;
I have found an issue with CiviCRM 4.4.14 (Drupal 7.39) which I can not fathom. I have checked everything that I can think of and nothing obvious springs out.
I have a non-Smart ...
3
votes
1
answer
233
views
Is it possible to export a newsletter to PDF
I have a newsletter that I have sent out to our contacts. I would like to export or save it as a PDF to post on our blog. I tried to copy the the HTML code into the blog, but the tables were not blog ...
- 51
3
votes
3
answers
75
views
Using Mandrill for mass mailings
Do somebody know if i can use Mandrill as mass mailing, or is there somebody who use Mandrill for mass mailings?
Are there other providers that are compatible with civicrm, for mass mailings?
Kind ...
3
votes
1
answer
62
views
Allow list subscribers to update their email addresses?
We have a list of people who work at many different companies with company email addresses. When someone moves to a new job at a new company their email address changes. How can we make it simple for ...
- 113
3
votes
3
answers
284
views
Mailings are started but not sent - What is the difference between a scheduled job and "Run it now"?
Our scheduled mailings have stopped working. We upgraded to 4.7, but I'm not sure this has got anything to do with it. So I'll paint the picture, and the reason why I'm asking about jobs.
Mailings ...
- 1,241
3
votes
1
answer
82
views
What is the meaning of Intended, bounce and delivered mailing report stats
On a mailing report, there are, amongst other data:
Intended recipients
Successful deliveries
Bounces
I know (from scouring the code) that Intended recipients is a count from the mailing recipients ...
- 3,932
3
votes
1
answer
86
views
What's the optimal method to archive a lot of mailings?
I look after a Civi install which has hundreds of completed mailings. I'd like to tidy things up a bit by archiving a lot of the older mailings, but there's no way that I can see to achieve this using ...
- 4,105
3
votes
2
answers
879
views
Uncaught ReferenceError: CRM is not defined when trying to access mail templates
When I try to create and new, or edit an existing, message template in 'Mailings' > 'Messsage Templates' I end up at a completely unstyled page. When I look at the console I see the following error:
...
- 375
3
votes
1
answer
84
views
How can I make every new Group a type Mailing List?
I have a request to enable making every new Group created (using search results -> Actions -> Add Contacts to Group) a group type Mailing List by default, thereby saving a user having to check the box ...
- 2,749
3
votes
1
answer
48
views
How to stop Mailing Queue from civirules?
By mistake I have turned on a settings in civirules that it keep sending email repeatedly. I have removed the criteria from civirules but it seems mails are still being sent through "Scheduled mail ...
- 3,014
3
votes
1
answer
68
views
CiviCRM (Drupal 7) Problem sending bulk emails
Before anything I hope you can escuse my poor english and little technical knoledge.
We are working with CiviCRM (4.2.7) on Drupal () and the function of bulk mail have sudenly stopped working.
You ...
- 51
3
votes
1
answer
134
views
CiviMail DKIM signature failure
We have DKIM configured with the MTA we are using with CiviCRM, and it appears to be working. However, the DKIM signature fails consistently; using a checker it appears the mail has been altered ...
3
votes
1
answer
96
views
Send Schedule Mailings job succeeds but scheduled mailing not completely sent
On Civi 4.7.27 send first large mailing to 12733 emails through SparkPost, only some were delivered (about 900), and the job says it has not completed. Unfortunately, it is 16h later and the Send ...
- 6,741
3
votes
1
answer
72
views
How to track contribution from a mailout sent from civimail?
I am trying to see how many contribution has been generated as a result of the recent mailout I sent from civimail.
What is the best approach to setup and track this please? Thanks
- 3,014
3
votes
1
answer
104
views
Send certain welcome message after subscription to certain mailing list
I think this is an obvious feature, but I can't find it anywhere.
I can set several custom "Welcome" Automated Messages but I would like to be able to assign certain custom "Welcome" automated ...
- 95
3
votes
1
answer
157
views
100% mailing have bounced : validation failed for <(INVALID)>
Hello after two modifications on the server and on CiviCRM, it becomes impossible to send any mailing. All the email adresses are "burned" with all the email addresses being wrongly tagged as bounced.
...
- 553
3
votes
1
answer
57
views
Can I import a drupal block into a mosaico mailing template?
I'd like to be able to pull in drupal blocks. e.g. index of latest news. Is that possible?
- 803
3
votes
3
answers
176
views
Unable to CANCEL or DELETE a Scheduled Mailing (Mosaico is installed)
With either a Send Now or Scheduled mailing (Mosaico created) I unable to Cancel or Delete the Mailing in the Find Mailings page.
Using WordPress 4.9.4, CiviCRM 4.7.30 and the following related ...
- 153
3
votes
1
answer
284
views
Create a Group using a CSV of existing contacts with an ID
Sorry for the potentially elementary question here, bur I have seen this done by a former coworker. I can't for the life of me remember how to use a CSV or comma delimited string of CiviCRM IDs to ...
3
votes
1
answer
215
views
How can I set up an email discussion list based on CiviCRM groups?
Is it possible to create civicrm integrated email discussion lists? For example I want the members of a civicrm group to be able to send an email to [email protected] and have it sent to ...
- 315
3
votes
0
answers
36
views
How to make all editors use the same images?
I've decided to get my images in order in our CiviCRM installation under Joomla so that we can use the same images in mailings, articles and events. We are using Mosaico as the Mailing editor so there ...
- 1,241
3
votes
1
answer
44
views
Repeat currency symbol in a contributions list
I would like to send a classic mailing to our donors which lists the contributions of the previous fiscal year following this guide.
But the list I obtain, only have the currency symbol near the ...
- 265
2
votes
2
answers
30
views
I Need a Mailings Tab
I do not have a "Mailings" tab in the menu at the top of my screen. How do I add "Mailings" to my list of tabs? See screenshot below, a "Mailings" tab should be there.
- 21
2
votes
3
answers
211
views
Send an email to activity targets when activity is created via the API
This feels like a simple one but I am not sure if there is a way to do this.
Does anyone know if you can automate an email to a activity assignee when the activity is created and include activity ...
- 2,515
2
votes
2
answers
125
views
Mailings aren't sent immediately
When I try to send a mailing, even if I chose to send it directly, it doesn't send and its status stays on "planned". I have to go in the schedule job menu to force the task. What can I do to just ...
- 21
2
votes
3
answers
226
views
CiviMail Mailing List opt-in checkboxes?
We're a political organisation running CiviCRM 4.6 looking to make public campaign pages about local issues.
On these pages a site visitor should be able to:
- Enter their name, postcode, email ...
- 63
2
votes
2
answers
128
views
process_mailing processing addresses when called in UI but not CRON
CiviMail scheduled e-mails are not being triggered automatically through CRON. Using the same user with the same permissions, I get the following in the log when triggered through the Scheduled Jobs ...
- 61
2
votes
2
answers
214
views
Mailing stopped working after CiviCRM, PHP and Drupal upgrade
Recently I upgraded:
Drupal core to 7.57
PHP from 5.6 to 7.0.28-1
CiviCRM from 4.7.27 to 4.7.31
Since I've done so I can't send mailings.
Basically I get the same thing like in the post described ...
- 887
2
votes
2
answers
182
views
In mailing all recipients are not showing
I have a problem related to 'mailings'. When I create a new mailing and select a group (for example, 'current members') in 'Recipients' then it is not showing all recipients. For example, I have 5681 ...
- 61
2
votes
2
answers
414
views
Double opt-in mailing list signup with Caldera Forms CiviCRM
I'm wondering if it's possible to create a "double opt-in" to a mailing list group workflow using Caldera Forms CiviCRM integration. Where the user would enter an email address into a field, then gets ...
- 388
2
votes
2
answers
141
views
CiviMail: Can only write new mailing in debug mode (SOLVED)
I've got the problem, that after an upgrade to the newest CiviCRM version (4.7.23) on WordPress, I can only create a new mass mailing when debug mode is enabled. When it is disabled, CiviCRM gives me ...
- 125
2
votes
1
answer
105
views
How do i delete country from my mailing label format
How do i delete country (United States) from my mailing label format.
I can't seem to print mailing labels without United States on the last line and the USPS doesn't want that.
2
votes
1
answer
144
views
New to CiviCRM and trying to use CiviMail for sending mass emails to about 500 recepients in my contacts, all of them organised in groups
I recently started using CiviCRM to email about 500 people on my organisation's contacts. The steps I am using here are: Advnaced Search>Search for Groups and Select>Actions>Send Email using ...
- 21
2
votes
1
answer
28
views
Providing opt-out link when sending an email directly from a contacts record
does anyone know if the "{contact.is_opt_out}" token works when sending an email directly from the contact record. On testing, I can't seem to get it to work. No link appears in the message ...
- 465
2
votes
1
answer
27
views
How to export members addresses into spreadsheet for a mailout?
How do I extract members' addresses in our system onto a spreadsheet for a mailout? Thank you so much!
- 21