Questions tagged [mailing]

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8
votes
14answers
1k views

Mailing issue. Could not identify any recipients. Perhaps the group is empty?

I am experiencing a weird issue on my CiviCRM 4.7.3 on Joomla 3.5.0 (also happening on some 4.7.8 on Drupal 7) When I try to send or schedule a mailing and I hit "Send test" I receive an error saying ...
6
votes
2answers
66 views

Make mailing labels from a list of contributions?

If I do a search on contacts, the actions menu has an option to generate mailing labels: However, if I search on recent contributions, the actions does not allow mailing labels (although it does ...
5
votes
2answers
136 views

How can I set up anchors in Mosaico mailing?

I am trying to set up anchors in my MOSAICO mailing so that at the top of the mailing I can have links to headers further down. Any advice welcome? (P.s. not a programmer, so please keep it lay!)
5
votes
1answer
183 views

Is it possible to change the Mailing label format?

I would like to change the way the mailing label prints. i.e.. remove the country, bring postcode down to next line etc. Is it possible to do?
5
votes
1answer
76 views

Why are all bulk mailings delayed by 5 hours?

Using CiviMail in Civi 4.7.29, any bulk email is delayed by 5 hours. The cron commands are received every 30 minutes, and are acknowledged by Civi on the status page. Have checked that php, joomla ...
4
votes
3answers
195 views

Upgraded to PHP 7.2; no errors but Sparkpost doesn't receive and send CiviMail

I upgraded to PHP 7.2 and received the system warning​ stating "your SMTP password will not be stored encrypted, and if you have recently upgraded from a PHP that stored it with encryption, it will ...
4
votes
3answers
243 views

What can I do so that mailings sent through Civi are not marked as spam?

I need to send a mailing but I've had problems before because a large share of the intented recipients never read it because the mailing was detected as spam. How can I solve this?
4
votes
4answers
469 views

Scheduled mailings don't get sent

If we schedule a mailing, they only ever say running in the status column but never get sent. The only way they send is if we hit "execute now", so at least we know they are no email config/password ...
4
votes
1answer
142 views

“on hold” - what happens with mailings

Given that a contact may have a number of email addresses, what happens if one of them are on hold (bounce) when that contact is to receive a mailing? There may be a number of scenarios here, I ...
4
votes
0answers
39 views

Is the AB testing in CiviMail broken?

I have a client who is very keen to use the AB testing facility in CiviMail. they are currently running on CiviCRM 4.7.27 and shortly to update. When they set up an AB mailing, they are specifying ...
3
votes
3answers
514 views

CiviMail Does Not Send To A Whole Group

Evening Everyone; I have found an issue with CiviCRM 4.4.14 (Drupal 7.39) which I can not fathom. I have checked everything that I can think of and nothing obvious springs out. I have a non-Smart ...
3
votes
1answer
102 views

Is it possible to export a newsletter to PDF

I have a newsletter that I have sent out to our contacts. I would like to export or save it as a PDF to post on our blog. I tried to copy the the HTML code into the blog, but the tables were not blog ...
3
votes
3answers
198 views

Mailings are started but not sent - What is the difference between a scheduled job and “Run it now”?

Our scheduled mailings have stopped working. We upgraded to 4.7, but I'm not sure this has got anything to do with it. So I'll paint the picture, and the reason why I'm asking about jobs. Mailings ...
3
votes
1answer
51 views

What's the optimal method to archive a lot of mailings?

I look after a Civi install which has hundreds of completed mailings. I'd like to tidy things up a bit by archiving a lot of the older mailings, but there's no way that I can see to achieve this using ...
3
votes
2answers
355 views

Uncaught ReferenceError: CRM is not defined when trying to access mail templates

When I try to create and new, or edit an existing, message template in 'Mailings' > 'Messsage Templates' I end up at a completely unstyled page. When I look at the console I see the following error: ...
3
votes
1answer
80 views

How can I make every new Group a type Mailing List?

I have a request to enable making every new Group created (using search results -> Actions -> Add Contacts to Group) a group type Mailing List by default, thereby saving a user having to check the box ...
3
votes
1answer
25 views

How to stop Mailing Queue from civirules?

By mistake I have turned on a settings in civirules that it keep sending email repeatedly. I have removed the criteria from civirules but it seems mails are still being sent through "Scheduled mail ...
3
votes
1answer
100 views

Mailing Bounces 100% with “authentication failure” or “failed to set sender”

I have some issues with sending out mailings (used to work, now it doesn't anymore). My mailing is failing 100% with a combination of the following errors: authentication failure [SMTP: Invalid ...
3
votes
1answer
48 views

CiviCRM (Drupal 7) Problem sending bulk emails

Before anything I hope you can escuse my poor english and little technical knoledge. We are working with CiviCRM (4.2.7) on Drupal () and the function of bulk mail have sudenly stopped working. You ...
3
votes
1answer
70 views

CiviMail DKIM signature failure

We have DKIM configured with the MTA we are using with CiviCRM, and it appears to be working. However, the DKIM signature fails consistently; using a checker it appears the mail has been altered ...
3
votes
1answer
63 views

Send Schedule Mailings job succeeds but scheduled mailing not completely sent

On Civi 4.7.27 send first large mailing to 12733 emails through SparkPost, only some were delivered (about 900), and the job says it has not completed. Unfortunately, it is 16h later and the Send ...
3
votes
1answer
366 views

Adding custom fonts in mosaico

Basicly what it says in the title. How do I add custom fonts within mosaico templates, i.e. how do I make them selectable in the template design process? There is the answer to my question on github ...
3
votes
1answer
73 views

100% mailing have bounced : validation failed for <(INVALID)>

Hello after two modifications on the server and on CiviCRM, it becomes impossible to send any mailing. All the email adresses are "burned" with all the email addresses being wrongly tagged as bounced. ...
3
votes
1answer
42 views

Can I import a drupal block into a mosaico mailing template?

I'd like to be able to pull in drupal blocks. e.g. index of latest news. Is that possible?
3
votes
3answers
100 views

Unable to CANCEL or DELETE a Scheduled Mailing (Mosaico is installed)

With either a Send Now or Scheduled mailing (Mosaico created) I unable to Cancel or Delete the Mailing in the Find Mailings page. Using WordPress 4.9.4, CiviCRM 4.7.30 and the following related ...
3
votes
1answer
135 views

Create a Group using a CSV of existing contacts with an ID

Sorry for the potentially elementary question here, bur I have seen this done by a former coworker. I can't for the life of me remember how to use a CSV or comma delimited string of CiviCRM IDs to ...
3
votes
1answer
158 views

How can I set up an email discussion list based on CiviCRM groups?

Is it possible to create civicrm integrated email discussion lists? For example I want the members of a civicrm group to be able to send an email to theirgroupname@ourcompany.org and have it sent to ...
2
votes
2answers
18 views

I Need a Mailings Tab

I do not have a "Mailings" tab in the menu at the top of my screen. How do I add "Mailings" to my list of tabs? See screenshot below, a "Mailings" tab should be there.
2
votes
2answers
108 views

Mailings aren't sent immediately

When I try to send a mailing, even if I chose to send it directly, it doesn't send and its status stays on "planned". I have to go in the schedule job menu to force the task. What can I do to just ...
2
votes
2answers
84 views

process_mailing processing addresses when called in UI but not CRON

CiviMail scheduled e-mails are not being triggered automatically through CRON. Using the same user with the same permissions, I get the following in the log when triggered through the Scheduled Jobs ...
2
votes
2answers
158 views

Mailing stopped working after CiviCRM, PHP and Drupal upgrade

Recently I upgraded: Drupal core to 7.57 PHP from 5.6 to 7.0.28-1 CiviCRM from 4.7.27 to 4.7.31 Since I've done so I can't send mailings. Basically I get the same thing like in the post described ...
2
votes
2answers
82 views

CiviMail: Can only write new mailing in debug mode (SOLVED)

I've got the problem, that after an upgrade to the newest CiviCRM version (4.7.23) on WordPress, I can only create a new mass mailing when debug mode is enabled. When it is disabled, CiviCRM gives me ...
2
votes
1answer
27 views

How do i delete country from my mailing label format

How do i delete country (United States) from my mailing label format. I can't seem to print mailing labels without United States on the last line and the USPS doesn't want that.
2
votes
1answer
57 views

CIVICRM mailing links not working properly in schedule job

When a TEST mailing is sent with tracking link clicks enabled, then the URL DOES NOT include "public_html/"; however, when the mailing is scheduled and sent with tracking link clicks, then "...
2
votes
1answer
38 views

configuring SMTP on windows 7 for Civicrm

I am running CiviCRM 4.7.20 on Windows 7, Wordpress. CiviCRM will be accessible only in our LAN network. Want to use the mail functionalities. Got stuck with the email configuration. Bit confused with ...
2
votes
2answers
49 views

Job scheduler not working after Joomla update

The Joomla 3.4.7 update changed the session handler (mentioned in this LinkedIn posting ) The job scheduler fails. Looking at the error log here /administrator/components/com_civicrm/civicrm/...
2
votes
1answer
165 views

Opt out bulk email option ignored

With our CRM the unsubscribe button adds a user opt out for the bulk emails. The CRM still sends bulk emails to people who use the unsubscribe button or has the do not email and opt out of bulk email ...
2
votes
1answer
11 views

Creating a summary of contents on civil mailings

Wondering if there is a feature in a civi mailing to create a summary of the various stories that are being included in a mailing whereby each story title in the summary is clickable and takes you ...
2
votes
1answer
28 views

How to change or transfer mailing list groups properly?

Right now - we have a smart group with all individuals tagged, in this example "Email List" and of type "Individual" as our main email list. This has worked fine for us - as we rarely sent emails. ...
2
votes
1answer
63 views

Group not displayed in “Recipients” field in a mailing after selecting it [duplicate]

Steps to repro: When creating a new mailing (or editing a draft mailing) Click into the Recipients field, which reveals a drop-down with list of available groups Click on one Expected Result: The ...
2
votes
1answer
65 views

Is there a way to integrate CiviCRM with Magento?

We're looking to replace MailChimp in our organisation as a number of people are questioning the cost. One area we're using heavily is integration with Magento - automatically emailing abandoned ...
2
votes
1answer
67 views

How to raise a form error in \CRM_Core_Form::postProcess()

I have a class with a signature: class CRM_Contact_Form_Task_FooPdf extends CRM_Contact_Form_Task { What generates a PDF. During the PDF generation, there might be an error. This task also uses the ...
2
votes
1answer
61 views

Calling images from a database with custom tokens in mass mailings

I was just wondering whether CiviCRM offers the ability to insert custom images into a mass mailing? So that each person receives a different image pulled from a server? The best described example I ...
2
votes
1answer
23 views

mailing labels for contributors AND their spouses/families

i want to create mailing labels for everyone who donated at X event. Alice, Barbara and Carol all contributed. I want to also make sure that their spouses (Xander, Yancy and Zelda) are also included ...
2
votes
1answer
270 views

Running scheduled jobs from wp-cli doesn't work

Running scheduled jobs using wp-cli doesn't work, whereas CiviCRM's cli.php does work. I'm running CiviCRM 4.6.8 on Wordpress. When I try to execude scheduled jobs using wp-cli: sudo -u www-data /...
2
votes
0answers
18 views

Greater flexibility on visibility of names/descriptions for groups on subscribe/unsubscribe pages

I guess this is something of feature request cum support request. The naming of groups, and the descriptive text used for them has always been used primarily, in my usage at least over the last decade ...
2
votes
0answers
32 views

4.6.10 upgrade from 4.2: Mailings component is broken; angular.js errors

We've upgraded 4.2 LTS to the latest CiviCRM 4.6.10 New AJAX (angular.js) driven interface fails. Cache clean-up, template_c reset, disabling JS optimizer, removing custom tmpl and custom php did NOT ...
1
vote
2answers
110 views

In mailing all recipients are not showing

I have a problem related to 'mailings'. When I create a new mailing and select a group (for example, 'current members') in 'Recipients' then it is not showing all recipients. For example, I have 5681 ...
1
vote
4answers
49 views

Mailmerge token syntax

Please could someone tell me what is wrong with the following Dear contact.nickname Thank you. I know that brackets need to be used.
1
vote
2answers
107 views

CiviMail Mailing List opt-in checkboxes?

We're a political organisation running CiviCRM 4.6 looking to make public campaign pages about local issues. On these pages a site visitor should be able to: - Enter their name, postcode, email ...