Questions tagged [mailing]

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10
votes
14answers
2k views

Mailing issue. Could not identify any recipients. Perhaps the group is empty?

I am experiencing a weird issue on my CiviCRM 4.7.3 on Joomla 3.5.0 (also happening on some 4.7.8 on Drupal 7) When I try to send or schedule a mailing and I hit "Send test" I receive an error saying ...
6
votes
2answers
76 views

Make mailing labels from a list of contributions?

If I do a search on contacts, the actions menu has an option to generate mailing labels: However, if I search on recent contributions, the actions does not allow mailing labels (although it does ...
6
votes
1answer
28 views

View out of office responses from contacts

Following mailings is there a way to view out of office responses from contacts. If the mailing is via Mail Chimp you get out of office responses into your inbox but on Civi you only get the number ...
5
votes
3answers
226 views

Upgraded to PHP 7.2; no errors but Sparkpost doesn't receive and send CiviMail

I upgraded to PHP 7.2 and received the system warning​ stating "your SMTP password will not be stored encrypted, and if you have recently upgraded from a PHP that stored it with encryption, it will ...
5
votes
2answers
196 views

How can I set up anchors in Mosaico mailing?

I am trying to set up anchors in my MOSAICO mailing so that at the top of the mailing I can have links to headers further down. Any advice welcome? (P.s. not a programmer, so please keep it lay!)
5
votes
1answer
204 views

Is it possible to change the Mailing label format?

I would like to change the way the mailing label prints. i.e.. remove the country, bring postcode down to next line etc. Is it possible to do?
5
votes
1answer
87 views

Why are all bulk mailings delayed by 5 hours?

Using CiviMail in Civi 4.7.29, any bulk email is delayed by 5 hours. The cron commands are received every 30 minutes, and are acknowledged by Civi on the status page. Have checked that php, joomla ...
4
votes
3answers
314 views

What can I do so that mailings sent through Civi are not marked as spam?

I need to send a mailing but I've had problems before because a large share of the intented recipients never read it because the mailing was detected as spam. How can I solve this?
4
votes
4answers
518 views

Scheduled mailings don't get sent

If we schedule a mailing, they only ever say running in the status column but never get sent. The only way they send is if we hit "execute now", so at least we know they are no email config/password ...
4
votes
1answer
227 views

Mailing Bounces 100% with “authentication failure” or “failed to set sender”

I have some issues with sending out mailings (used to work, now it doesn't anymore). My mailing is failing 100% with a combination of the following errors: authentication failure [SMTP: Invalid ...
4
votes
1answer
45 views

Is is possible to save blocks from one mailing to reuse in another mailing using CiviCRM Mosaico?

I have two different newsletters – a monthly one to our full mailing list and a weekly one every other week to a smaller group. They use different templates so I cannot simply reuse a weekly issue as ...
4
votes
1answer
201 views

“on hold” - what happens with mailings

Given that a contact may have a number of email addresses, what happens if one of them are on hold (bounce) when that contact is to receive a mailing? There may be a number of scenarios here, I ...
4
votes
0answers
44 views

Is the AB testing in CiviMail broken?

I have a client who is very keen to use the AB testing facility in CiviMail. they are currently running on CiviCRM 4.7.27 and shortly to update. When they set up an AB mailing, they are specifying ...
3
votes
3answers
552 views

CiviMail Does Not Send To A Whole Group

Evening Everyone; I have found an issue with CiviCRM 4.4.14 (Drupal 7.39) which I can not fathom. I have checked everything that I can think of and nothing obvious springs out. I have a non-Smart ...
3
votes
1answer
136 views

Is it possible to export a newsletter to PDF

I have a newsletter that I have sent out to our contacts. I would like to export or save it as a PDF to post on our blog. I tried to copy the the HTML code into the blog, but the tables were not blog ...
3
votes
1answer
49 views

Allow list subscribers to update their email addresses?

We have a list of people who work at many different companies with company email addresses. When someone moves to a new job at a new company their email address changes. How can we make it simple for ...
3
votes
3answers
229 views

Mailings are started but not sent - What is the difference between a scheduled job and “Run it now”?

Our scheduled mailings have stopped working. We upgraded to 4.7, but I'm not sure this has got anything to do with it. So I'll paint the picture, and the reason why I'm asking about jobs. Mailings ...
3
votes
1answer
60 views

What's the optimal method to archive a lot of mailings?

I look after a Civi install which has hundreds of completed mailings. I'd like to tidy things up a bit by archiving a lot of the older mailings, but there's no way that I can see to achieve this using ...
3
votes
2answers
433 views

Uncaught ReferenceError: CRM is not defined when trying to access mail templates

When I try to create and new, or edit an existing, message template in 'Mailings' > 'Messsage Templates' I end up at a completely unstyled page. When I look at the console I see the following error: ...
3
votes
1answer
81 views

How can I make every new Group a type Mailing List?

I have a request to enable making every new Group created (using search results -> Actions -> Add Contacts to Group) a group type Mailing List by default, thereby saving a user having to check the box ...
3
votes
1answer
25 views

How to stop Mailing Queue from civirules?

By mistake I have turned on a settings in civirules that it keep sending email repeatedly. I have removed the criteria from civirules but it seems mails are still being sent through "Scheduled mail ...
3
votes
1answer
57 views

CiviCRM (Drupal 7) Problem sending bulk emails

Before anything I hope you can escuse my poor english and little technical knoledge. We are working with CiviCRM (4.2.7) on Drupal () and the function of bulk mail have sudenly stopped working. You ...
3
votes
1answer
88 views

CiviMail DKIM signature failure

We have DKIM configured with the MTA we are using with CiviCRM, and it appears to be working. However, the DKIM signature fails consistently; using a checker it appears the mail has been altered ...
3
votes
1answer
77 views

Send Schedule Mailings job succeeds but scheduled mailing not completely sent

On Civi 4.7.27 send first large mailing to 12733 emails through SparkPost, only some were delivered (about 900), and the job says it has not completed. Unfortunately, it is 16h later and the Send ...
3
votes
1answer
577 views

Adding custom fonts in mosaico

Basicly what it says in the title. How do I add custom fonts within mosaico templates, i.e. how do I make them selectable in the template design process? There is the answer to my question on github ...
3
votes
1answer
29 views

Send certain welcome message after subscription to certain mailing list

I think this is an obvious feature, but I can't find it anywhere. I can set several custom "Welcome" Automated Messages but I would like to be able to assign certain custom "Welcome" automated ...
3
votes
1answer
91 views

100% mailing have bounced : validation failed for <(INVALID)>

Hello after two modifications on the server and on CiviCRM, it becomes impossible to send any mailing. All the email adresses are "burned" with all the email addresses being wrongly tagged as bounced. ...
3
votes
1answer
51 views

Can I import a drupal block into a mosaico mailing template?

I'd like to be able to pull in drupal blocks. e.g. index of latest news. Is that possible?
3
votes
3answers
118 views

Unable to CANCEL or DELETE a Scheduled Mailing (Mosaico is installed)

With either a Send Now or Scheduled mailing (Mosaico created) I unable to Cancel or Delete the Mailing in the Find Mailings page. Using WordPress 4.9.4, CiviCRM 4.7.30 and the following related ...
3
votes
1answer
159 views

Create a Group using a CSV of existing contacts with an ID

Sorry for the potentially elementary question here, bur I have seen this done by a former coworker. I can't for the life of me remember how to use a CSV or comma delimited string of CiviCRM IDs to ...
3
votes
1answer
172 views

How can I set up an email discussion list based on CiviCRM groups?

Is it possible to create civicrm integrated email discussion lists? For example I want the members of a civicrm group to be able to send an email to theirgroupname@ourcompany.org and have it sent to ...
3
votes
1answer
33 views

Repeat currency symbol in a contributions list

I would like to send a classic mailing to our donors which lists the contributions of the previous fiscal year following this guide. But the list I obtain, only have the currency symbol near the ...
2
votes
2answers
19 views

I Need a Mailings Tab

I do not have a "Mailings" tab in the menu at the top of my screen. How do I add "Mailings" to my list of tabs? See screenshot below, a "Mailings" tab should be there.
2
votes
2answers
114 views

Mailings aren't sent immediately

When I try to send a mailing, even if I chose to send it directly, it doesn't send and its status stays on "planned". I have to go in the schedule job menu to force the task. What can I do to just ...
2
votes
3answers
50 views

Send an email to activity targets when activity is created via the API

This feels like a simple one but I am not sure if there is a way to do this. Does anyone know if you can automate an email to a activity assignee when the activity is created and include activity ...
2
votes
2answers
97 views

process_mailing processing addresses when called in UI but not CRON

CiviMail scheduled e-mails are not being triggered automatically through CRON. Using the same user with the same permissions, I get the following in the log when triggered through the Scheduled Jobs ...
2
votes
2answers
176 views

Mailing stopped working after CiviCRM, PHP and Drupal upgrade

Recently I upgraded: Drupal core to 7.57 PHP from 5.6 to 7.0.28-1 CiviCRM from 4.7.27 to 4.7.31 Since I've done so I can't send mailings. Basically I get the same thing like in the post described ...
2
votes
2answers
92 views

CiviMail: Can only write new mailing in debug mode (SOLVED)

I've got the problem, that after an upgrade to the newest CiviCRM version (4.7.23) on WordPress, I can only create a new mass mailing when debug mode is enabled. When it is disabled, CiviCRM gives me ...
2
votes
1answer
34 views

How do i delete country from my mailing label format

How do i delete country (United States) from my mailing label format. I can't seem to print mailing labels without United States on the last line and the USPS doesn't want that.
2
votes
1answer
780 views

How to use G Suite / GMail as your CiviMail Provider

After receiving some clarity on CiviMail settings and using a ton of guides - we were able to setup GSuite / GMail as our email provider. The answer to how we implemented it is below. If others have ...
2
votes
1answer
26 views

How to export members addresses into spreadsheet for a mailout?

How do I extract members' addresses in our system onto a spreadsheet for a mailout? Thank you so much!
2
votes
1answer
9 views

How can I export a zip code with the suffix in the same field?

I send my addresses to a mailing house for a bulk magazine mailing. They require my zip+4 in one field. I can fix this in LibreOffice or Excel, but I have to be careful that my spreadsheet app doesn'...
2
votes
1answer
73 views

CIVICRM mailing links not working properly in schedule job

When a TEST mailing is sent with tracking link clicks enabled, then the URL DOES NOT include "public_html/"; however, when the mailing is scheduled and sent with tracking link clicks, then "...
2
votes
1answer
39 views

configuring SMTP on windows 7 for Civicrm

I am running CiviCRM 4.7.20 on Windows 7, Wordpress. CiviCRM will be accessible only in our LAN network. Want to use the mail functionalities. Got stuck with the email configuration. Bit confused with ...
2
votes
2answers
50 views

Job scheduler not working after Joomla update

The Joomla 3.4.7 update changed the session handler (mentioned in this LinkedIn posting ) The job scheduler fails. Looking at the error log here /administrator/components/com_civicrm/civicrm/...
2
votes
1answer
185 views

Opt out bulk email option ignored

With our CRM the unsubscribe button adds a user opt out for the bulk emails. The CRM still sends bulk emails to people who use the unsubscribe button or has the do not email and opt out of bulk email ...
2
votes
1answer
11 views

Creating a summary of contents on civil mailings

Wondering if there is a feature in a civi mailing to create a summary of the various stories that are being included in a mailing whereby each story title in the summary is clickable and takes you ...
2
votes
1answer
36 views

How to change or transfer mailing list groups properly?

Right now - we have a smart group with all individuals tagged, in this example "Email List" and of type "Individual" as our main email list. This has worked fine for us - as we rarely sent emails. ...
2
votes
1answer
69 views

Effects of hidden groups and multisite mailing

I'm looking for some clarity on hidden groups. We have 50 states using a multisite instance and the mailer doesn't work well with multisite. To achieve segmentation, it seems like creating mailings ...
2
votes
1answer
66 views

Group not displayed in “Recipients” field in a mailing after selecting it [duplicate]

Steps to repro: When creating a new mailing (or editing a draft mailing) Click into the Recipients field, which reveals a drop-down with list of available groups Click on one Expected Result: The ...