Questions tagged [message-templates]

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2answers
28 views

Problem with permissions to edit message templates

I have recently upgraded from CiviCRM 5.24 to 5.27.2 (on Drupal 7.72), and a user reports a new problem with editing message templates, specifically the User Message Templates. She can open the ...
1
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1answer
31 views

Receipts for FL donors

The state of Florida, USA requires a special statement on contribution acknowledgements & receipts. I am trying to edit the online and offline workflow template so that it will include that ...
4
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0answers
23 views

How to identify which message template is being used?

In my experience of working with CiviCRM, which goes back further than I care to remember, it has often been tricky to identify which message template is being when invoices/receipts/confirmation ...
1
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1answer
19 views

How do i add a new checkbox in message template

I want to display a checkbox when the user clicks upload documents in message template. How should i do it?
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0answers
15 views

Scheduled Reminders don't pick up changes to Templates

We have observed the following behaviour with a Scheduled Membership Reminder using an Email Message Template. When the Template used by a Reminder is edited, the Reminder continues to use the old ...
1
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1answer
29 views

“Failed to execute rule” - Civirules error, How to solve?

I have a set of civirules in places, when a contact is tagged it should send a welcome email. But I am keep receiving the following error message in log and welcome email is not sent. It happens for ...
1
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1answer
23 views

How could I restrict view access to message templates

Wordpress. I know I can restrict edit access but I would like to restrict "use". So I can allow some users to send an email but not select a template. (otherwise they can use for instance CEO ...
0
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0answers
22 views

How to fix a broken invoice message template?

On a site that I've been looking after for over 10 years (and which therefore has gone through a lot of Civi upgrades, currently on 5.24.x) I've just turned on the invoicing feature. The problem is ...
2
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1answer
27 views

How to set Thank-You Letter template to start the next letter on a new page

Drupal 7.69 CiviCRM 5.20 We use Thank-You letters for our Year-end receipts. We use line-items for our fund accounting. If a donor gives monthly to more than 2 funds, the search result for the letter ...
1
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1answer
28 views

comply with CAN-SPAM in workflow messages

I am using CiviCRM 5.18.4 with WordPress 5.3.2, and residing in the United States, where we are required by law to include certain info (our postal address and an opt-out link) in ALL our emails. I ...
2
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2answers
40 views

How to default a pdf print template

Is there a way to set a default Template on the Print/Merge Document screen? I have a common workflow which uses a customised search, which then goes to the Print/Merge Document action (or a clone ...
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0answers
24 views

Message Templates & Custom Fonts

I have a custom Webfont on my server and am successfully using it in message templates used for mailings. With this success, I am looking to use this custom font in system message templates, such as ...
2
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1answer
36 views

Thank-you letter incorrect contribution currency

My setup: CiviCRM 5.20.0 on Drupal 7. I entered contributions in different currencies. In Find Contributions, check some entries. At Actions select Thank-you letter print or email. I put tokens ...
1
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1answer
47 views

How to email a link to a confidential document in Civi

A client runs several night shelters for the homeless & uses Civi. They want to email a 'daily activity' report to staff & volunteers - the content of which is confidential. All staff & ...
1
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1answer
35 views

Custom field in event - for the message templates

In the Event Information I have new field. There, the organizer can be selected from the CRM. For the message templates I would like to use this information. If the field is filled, the First name / ...
5
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2answers
53 views

Do any token extensions provide a token for “age” rather than just DOB?

Age is displayed on a contact record but only DOB is a token available in message templates. Are there any extensions that make age available for use? I've not been able to locate anything.
1
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1answer
24 views

Where do I change the wording “membership fee total?”

I'm already in the automated workflow templates, but I don't know which variable I need to tinker about with so that I change the wording. I have a recurring recertification, that I'm processing as a ...
2
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2answers
65 views

Message Templates Font Color Change

Message Templates I want to specify the color of the text "Status - Send Copy of an Activity" for incoming mail as color code 1f497d. So I want to replace the posts in the table with 1f497d color, ...
3
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0answers
35 views

Adding conditional content in message template for emails, but not for PDFs

I'm wondering if it's possible to add some conditional logic in my custom user-driven message template to show some content (in this case, a footer) for messages that are sent as emails, but not to ...
4
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1answer
99 views

Send different event confirmation emails

I have setup 2 different events. I would like to send different confirmation emails for the events with the relevant information. This hasn't been an issue before because I have only ever ran 1 event ...
0
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1answer
46 views

wordpress Upgrade 5.2.2 to 5.14 fails with UPDATE civicrm_msg_template error

I've had this problem previously on another site going from 5.2 to 5.10 and was helped here : "Upgrade 5.2.2 to 5.10.4 fails with UPDATE civicrm_msg_template error" with lines to comment out from CRM/...
2
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2answers
55 views

Detail instructions on manually updating message templates (5.9.0 to 5.10.4)

We just updated our CiviCRM (Wordpress) from 5.9.0 to 5.10.4. Prior to the associated database upgrade, I got this message about having to upgrade our customized message templates. I screen copied the ...
3
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2answers
71 views

(How) can I add a footer fixed to the page of a message template for printing a pdf?

How can I fix a footer section at the bottom of the page of a Message Template? (no matter whether how much text the user is adding - the footer with our contact and donation account should always be ...
3
votes
1answer
48 views

CKEditor can only edit user driven message templates

If I edit a user driven message template, then CKEditor works nicely. If I try to edit a system message template, the template fills only into a textarea, without CKEditor. Since it's done as site ...
1
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1answer
51 views

{$contribution_aggregate} not outputting in message template

I'm sure I'm missing something basic, but following the various documentation and examples I've seen I can't get {$contribution_aggregate} to actually output the aggregate contributions for a donor, ...
4
votes
1answer
82 views

How do I get the Name and Address on the Invoice to show up in a Window Envelope?

A client recently asked me the following question: I need to be able to mail (postal mail) invoices to our Members. Our pre-printed size 10 envelopes have a window bottom-left. How can I get the ...
0
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1answer
38 views

Receipt template formatting (still) broken?

We've upgraded civicrm multiple times the last few years. At a certain point, the receipt templates broke. It stopped showing credit card information and membership start/end date (for membership ...
2
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2answers
46 views

Mailing template not picking up images

Drupal: 7.59 CiviCRM 5.3.2 After Upgrading to 5.3.2 my mail temaplates are no longer showing the images (logo signature) I checked the path in the template and they are correct but the generated PDF ...
3
votes
1answer
118 views

How to include token or variable for Invoice number under the message templates for Memberships - Receipt (on-line)

I need to send Invoice number in the message templates for Membership Receipt Online, but I don't see any token or variables associated for Invoice Number which I can use to place it is there any ...
2
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0answers
61 views

Billing name not included in message template: Receipt (on-line)

The billing name is not showing in the message template: Events - Registration Confirmation and Receipt (on-line). The template is using $billingName to get the billing name. The billing address ...
2
votes
2answers
78 views

Search Custom Template Directory first when using Smarty {include}

I'm sure this is easy but the answer has escaped me. On a drupal install CiviCRM is installed at: /webtree/mysite/htdocs/sites/www.mysite/modules/civicrm I have a Custom Template File directory set ...
1
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2answers
32 views

Latest 'Note' field is not being used in the “Profiles - Admin Notification” email template

Was wondering if anyone else has seen this problem and found a fix. I was going to test on the Demo site, http://dmaster.demo.civicrm.org, but I figured I wouldn't be able to receive the email to see ...
3
votes
2answers
89 views

Message Template Token limitations

We want to use Message Templates for tailoring our sponsorship renewal invoice reminders. We have multiple sponsorships setup as separate Membership Types with corresponding prices sets. However data ...
0
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1answer
54 views

Newsletters only display plain text, not HTML

I'm having a strange problem here: basically, whenever we send a newsletter, only the plain-text part appears. I have checked with the SMTP gateway and the emails it is sending out are the same as the ...
3
votes
1answer
161 views

Can't select Mailing Template in CiviMail after upgrading CiviCRM to 4.7.30

After upgrading Civi to 4.7.30 the Template dropdown on the New Mailing screen has disappeared - the only option is to save to a new one: We upgraded from Civi 4.7.29 to 4.7.30 on Joomla 3.8.5, but ...
3
votes
1answer
44 views

Emails templates in the language of the receiver

I am working on a project in Belgium, where they speak French and Dutch. Now I want to send an email in the language of the receiver, using a standard template. Does CiviCRM offer options to support ...
1
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1answer
124 views

How to trigger the Refund Notification email

There is a message template called "Additional Payment Receipt or Refund Notification" in the System workflow messages. I have tried to trigger the Refund Notification by adding contributions and then ...
0
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1answer
137 views

How to add logo to Contributions - Receipt (on-line)

I am using Civi 4.7.29 on Wordpress 4.9.1 I need to make our online receipts look nicer. I tried adding a table to the template Contributions - Receipt (on-line) and adding the HTML for the logo ...
2
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2answers
216 views

How to check if a contact has an active membership in a smarty template?

Is there a variable that one can use in smarty in a message template to simply determine if a contact has an active membership?
3
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4answers
249 views

Error message in CiviMail: “Mailing has not been saved, Content maybe out of date, please refresh the page and try again”

After upgrading to CiviCRM 4.7.28 in WordPress, when users are trying to draft mailings in CiviMail using a template (which contains unsubscribe/opt out/resubscribe/subscribe tokens, the {domain....
2
votes
1answer
22 views

Customizing foreign language event confirmation email

I have been looking around for a long time, here is what I want to do: I am using Civi on Wordpress in German language. Now also the confirmation emails for event registrations are in German - great ...
0
votes
1answer
106 views

How to debug Smarty mail template codes, broken after upgrade

I have a few Mail Templates that have conditional smarty codes like: {capture assign=pp_scan}{contact.custom_74}{/capture}{if $pp_scan}You have already provided{else}You have not yet provided{/if} a ...
2
votes
1answer
135 views

Smarty code not working

Writing as a self-answered question since it may help others... I am adding smarty code to a mail template. Including: {capture assign=designation}{contribution.contribution_source}{/capture} Later ...
1
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1answer
70 views

How can I print out samples of message templates?

I want to be able to compare various messages for inconsistencies in messaging.
2
votes
1answer
57 views

Add Custom CSS to Civi Email

How can i add some custom css to a message template? I want to add it to the header. Is there a file I can edit?
0
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0answers
61 views

CiviMail Template links are not working

I am using CiviCRM on wordpress 4.8.1 I am trying to set up our email templates. When I link to something the html is correct and links to the correct page, but when I send the email the links become ...
3
votes
1answer
600 views

Adding custom fonts in mosaico

Basicly what it says in the title. How do I add custom fonts within mosaico templates, i.e. how do I make them selectable in the template design process? There is the answer to my question on github ...
1
vote
1answer
81 views

Use Email Templates instead of Automated Messages

Need your help...I'm trying to send a custom email automatically when a contact is created via the 'Sign Up' page...I'm using a profile in the page with 'Add To Email Group' enabled and I've also ...
1
vote
1answer
17 views

Images with text in Message Templates in a multilingual installation

I am trying to customize a message template by adding a header image with some text in it. The problem is that my website is in 2 languages and I need that the header image is sent to the user ...
2
votes
2answers
173 views

Is there a way to access [civicrm.files] from smarty?

I'd like to replace the default logo in my email templates ({$resourceBase}/i/civi99.png) with a URL that points to a different location where the custom logo won't be overwritten by updates. I can do ...