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Questions tagged [message-templates]

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Apostrophes in Message Templates / Event Confirmation Email

Not a question per se, more a note of caution: if an additional text contains apostrophes (as in this year's, didn't, Alzheimer’s ) the whole bunch of the text disappears silently from emails. Be ...
yurg's user avatar
  • 2,050
2 votes
1 answer
52 views

Why don't the images in my mail templates display when the message is opened with Apple mail on iPad or iPhone?

I added images to my message template. The images appear properly when viewed in GMail on my desktop or iPhone but they are replaces by a blue square with a question mark in it when the message is ...
ArloGueswith's user avatar
0 votes
0 answers
16 views

Using the new Message Template admin screen, how can I see whether a given template is the default or has been customised?

Looking at the new message template admin interface provided by the Message Administration extension, I can't work out how to see at a glance whether a given template is the default, or whether it's ...
Graham's user avatar
  • 4,055
0 votes
1 answer
13 views

Memberships - Receipt (on-line): multiple "amount" rows under Membership Fee

The "Memberships - Receipt (on-line)" template, the code below causes 3 "amount" rows and a Membership Type label doesn't seem to be shown, also there is no "Membership Type&...
yurg's user avatar
  • 2,050
4 votes
1 answer
212 views

Message templates token replacement: is it {if membership_end_date} or {if {membership_end_date}}?

And similarly, would it be {membership_end_date|crmDate} or {{membership_end_date}|crmDate}?
yurg's user avatar
  • 2,050
1 vote
1 answer
29 views

Mosaico - can emailed templates be copied to appear in Mosaico template option

Users have created some Mosaico based emails but have created and saved them only within an email, and have not used the 'Mosaico Templates' option. Some are newsletters that it would be useful to ...
Andy Clark's user avatar
  • 4,845
2 votes
1 answer
309 views

Outdated tokens in use in message template

I have the following message after upgrading Civicrm to 5.66 "Outdated tokens in use You are using tokens that have been removed or deprecated. Please review your event_offline_receipt message ...
Hock's user avatar
  • 189
1 vote
1 answer
25 views

Providing Case Link on Message Template

Upon assigning a role on a case, I wish to be able to send an email to the role. The email should include a link to the case. However, I am having trouble identifying what should the link be. The link ...
Cas's user avatar
  • 73
0 votes
1 answer
66 views

Undefined array key "email_greeting_display"

I'm trying to visualize a contact (organization) and I'm receiving the following warning in the "Communication preferences" section. Warning: Undefined array key "...
Suri Gang's Hallen's user avatar
0 votes
1 answer
63 views

tokens not working in CiviMail automated message subject lines

I have the same problem as in this post: How can I add Subscribe Message subject line token? But that post has no resolution. Users can sign up to as many as 5 mailing groups on our form, so can ...
minbori's user avatar
  • 551
0 votes
1 answer
102 views

Smarty conditional statement in Message Template (contribution.financial_type_id)

I just can't seem to get any conditional statement to work using Smarty. Essentially, the logic should say, 'if the contribution is Membership Dues, say this. If it's a Donation, say this'. I'm ...
shibetpc's user avatar
2 votes
1 answer
104 views

FormBuilder and Mosaico installation problems

I've got a CiviCRM v 5.57.0 site running on WordPress v6.1.1 and I have the following symptoms on an otherwise healthy site: FormBuilder isn't working, I can only see tokens on the UI I can't view ...
Rose Lanigan's user avatar
  • 1,050
1 vote
0 answers
15 views

Use Other Rather than Primary Email in Smarty Template

We have Civi CRM 5.53 and I am looking to show people what their registration email is for an event. I am having to use civi rules and so I'm looking to use a Message Template with SMARTY to show the ...
SandJT's user avatar
  • 161
1 vote
1 answer
19 views

Contribution Invoice - renamed Title

I renamed the Message Title of my Contribution-invoice message template. It's no longer in my list of system workflow templates. Does anyone know how I can find it in order to put the message title ...
SandJT's user avatar
  • 161
0 votes
0 answers
40 views

Invoice Date needs to be static

I need our invoice date to be static not the date I print it. Is there a token or some other way of achieving this please. We plan to use invoices in civi for all contributions - via payment ...
SandJT's user avatar
  • 161
0 votes
2 answers
129 views

Smarty arrays in message template for Thank You letters

I have Smarty enabled in settings file (on WordPress), and I am able to successfully use Smarty in Thank You letter template as long as I am using regular variables (non-arrays). As soon as I try to ...
jsherk's user avatar
  • 583
2 votes
0 answers
92 views

How to customize date format in a template?

I'm creating a template for my acknowledgement letters and would like to include today's date and the date of contribution, however both {domain.now} and {contribution.receive_date} generate text ...
Jon Watts's user avatar
1 vote
0 answers
29 views

CiviCRM permission edit message templates only applies to email templates not print/merge templates

Can anyone confirm that the edit message template(s) (or edit user-driven message templates) permission only applies to email templates and not also to print/merge templates? Or am I missing a ...
RayWright's user avatar
  • 2,488
1 vote
0 answers
20 views

CiviRule "Delay Then Send Message" does not include contribution data

Drupal 7.88 CiviCRM 5.41.0 CiviRules 2.41 We have a custom field that is not written to the database in time to be included on the receipts. So my work around is a civirule which sends a Message ...
Iowa Boy's user avatar
  • 2,388
0 votes
1 answer
58 views

Out of memory and Civi errors relating to templates following upgrade from 5.35.2 to 5.45.1

Wordpress 5.8.3, shared server from SiteGround. We decided to upgrade from CiviCRM 5.35.2 to 5.45.1 in the hope of resolving an issue preventing supporter registration on website. I'm now stuck on ...
Eric Booth's user avatar
1 vote
1 answer
436 views

Cannot upload images using CKEditor on message template after 5.45 upgrade

It was all working fine prior to upgrade. Now I am stuck and cannot upload images using message template CK Editor. Keep receiving this message when dragging picture on the window and getting an error ...
Tapash's user avatar
  • 3,004
2 votes
1 answer
50 views

Can one include tokens within tokens in a Message Template?

I have written a custom Token which contains several standard paragraphs on how to make membership payments to our organisation, which will be included in several Message Templates related to email ...
user avatar
1 vote
0 answers
22 views

inconsistent message template loading

civicrm = 5.42.1 wordpress = 5.8.1 php = 7.4.24 With a contact selected, I can start an action to 'send an email', the pop-up appears and I can open the drop down list and select a template. When I go ...
John Bradford's user avatar
2 votes
1 answer
66 views

Can't get Pretty Workflow Messages to work

I'm trying to use Pretty Workflow Messages to prettify system messages, in particular the subscription messages. I'm running CiviCRM 5.36.1 with PWM 1.2. I've created a special message template and ...
thoni56's user avatar
  • 1,241
0 votes
1 answer
25 views

Best practices for translating message templates

As the message templates are quite complex, especially the system-flow templates, with their Smarty templating structures, and they sometimes are updated, you would rather not edit them. But if you ...
thoni56's user avatar
  • 1,241
2 votes
1 answer
32 views

Using fields of referenced contacts in message

When I have two contacts that have an employer/employee relationship in CiviCRM I can use the name of the employer in message templates when I sent messages with the {contact.current_employer} tag. ...
Gellweiler's user avatar
2 votes
1 answer
28 views

I want someone BCCd to an email genearted by a System Workflow Message

I want to add a CC or BCC email to an email generated by System Workflow Messages. For example, when the "Memberships - Signup and Renewal Receipts" message gets emailed to a donator, I want ...
Jesse Richardson's user avatar
2 votes
1 answer
20 views

Message is localized but message template is not

I received an summary of an activity that looked like this (in Swedish): Åtgärdssammanställning - Telefonsamtal Med kontakt(er) name_10564 Typ av åtgärd Telefonsamtal Ämne Introduktion Obviously ...
thoni56's user avatar
  • 1,241
5 votes
1 answer
70 views

Is it possible to have a user that's only capability is to work with Mosaico. Specifically to Create/modify templates

I'm a one man show and this is my first excursion into setting ACLs. I have a volunteer that wants to work with me on creating & editing Mosaico email templates. At some point they may also be ...
Clark Hodge's user avatar
2 votes
1 answer
100 views

Invalid Currency error when using custom template

I'm creating a custom thank you following the instructions here https://docs.civicrm.org/user/en/latest/contributions/manual-receipts-and-thank-yous/ However the {contribution.total_amount} token is ...
Elin's user avatar
  • 475
1 vote
2 answers
54 views

Smarty contribution summary works on one site, but not another on the same server

I have burned hours on this and feel at a wall. Would appreciate some fresh eyes to shed light on new avenues of exploration. I am using "find Contributions" to generate a list of ...
kapn's user avatar
  • 919
1 vote
0 answers
44 views

Print/Merge Template Challenge

I have a word doc (ODT) that uses Tokens and works fine when I am in and choose the file from my device to Print/Merge - it creates a beautiful merged document. When I go to message template and ...
Josh Mailman's user avatar
2 votes
1 answer
52 views

How to provide custom token for subscription related automated messages?

I'm trying to privide a token for mailing related automated messages. I followed the instructions about hook_civicrm_tokens and hook_civicrm_tokenValues but it does only work for "CiviMail" ...
Philipp Michael's user avatar
1 vote
1 answer
29 views

Hook postProcess doesn't work with message templates form

I'm trying to add a couple of fields to the message templates ("CRM_Admin_Form_MessageTemplates") in a custom extension. I use the "buildForm", "validateForm" and the &...
Jan-Derek Vos's user avatar
1 vote
2 answers
76 views

Problem with permissions to edit message templates

I have recently upgraded from CiviCRM 5.24 to 5.27.2 (on Drupal 7.72), and a user reports a new problem with editing message templates, specifically the User Message Templates. She can open the ...
user avatar
1 vote
1 answer
53 views

Receipts for FL donors

The state of Florida, USA requires a special statement on contribution acknowledgements & receipts. I am trying to edit the online and offline workflow template so that it will include that ...
Iowa Boy's user avatar
  • 2,388
5 votes
0 answers
83 views

How to identify which message template is being used?

In my experience of working with CiviCRM, which goes back further than I care to remember, it has often been tricky to identify which message template is being when invoices/receipts/confirmation ...
Graham's user avatar
  • 4,055
1 vote
1 answer
26 views

How do i add a new checkbox in message template

I want to display a checkbox when the user clicks upload documents in message template. How should i do it?
safron's user avatar
  • 89
1 vote
0 answers
28 views

Scheduled Reminders don't pick up changes to Templates

We have observed the following behaviour with a Scheduled Membership Reminder using an Email Message Template. When the Template used by a Reminder is edited, the Reminder continues to use the old ...
user avatar
1 vote
1 answer
47 views

"Failed to execute rule" - Civirules error, How to solve?

I have a set of civirules in places, when a contact is tagged it should send a welcome email. But I am keep receiving the following error message in log and welcome email is not sent. It happens for ...
Tapash's user avatar
  • 3,004
2 votes
1 answer
67 views

How could I restrict view access to message templates

Wordpress. I know I can restrict edit access but I would like to restrict "use". So I can allow some users to send an email but not select a template. (otherwise they can use for instance CEO ...
LesleyJill's user avatar
0 votes
0 answers
36 views

How to fix a broken invoice message template?

On a site that I've been looking after for over 10 years (and which therefore has gone through a lot of Civi upgrades, currently on 5.24.x) I've just turned on the invoicing feature. The problem is ...
Graham's user avatar
  • 4,055
4 votes
2 answers
83 views

How to set Thank-You Letter template to start the next letter on a new page

Drupal 7.69 CiviCRM 5.20 We use Thank-You letters for our Year-end receipts. We use line-items for our fund accounting. If a donor gives monthly to more than 2 funds, the search result for the letter ...
Iowa Boy's user avatar
  • 2,388
1 vote
1 answer
39 views

comply with CAN-SPAM in workflow messages

I am using CiviCRM 5.18.4 with WordPress 5.3.2, and residing in the United States, where we are required by law to include certain info (our postal address and an opt-out link) in ALL our emails. I ...
David Hyman's user avatar
2 votes
2 answers
66 views

How to default a pdf print template

Is there a way to set a default Template on the Print/Merge Document screen? I have a common workflow which uses a customised search, which then goes to the Print/Merge Document action (or a clone ...
user avatar
2 votes
1 answer
69 views

Thank-you letter incorrect contribution currency

My setup: CiviCRM 5.20.0 on Drupal 7. I entered contributions in different currencies. In Find Contributions, check some entries. At Actions select Thank-you letter print or email. I put tokens ...
user9611631's user avatar
1 vote
1 answer
51 views

How to email a link to a confidential document in Civi

A client runs several night shelters for the homeless & uses Civi. They want to email a 'daily activity' report to staff & volunteers - the content of which is confidential. All staff & ...
Andy Clark's user avatar
  • 4,845
1 vote
0 answers
51 views

Custom field in event - for the message templates

In the Event Information I have new field. There, the organizer can be selected from the CRM. For the message templates I would like to use this information. If the field is filled, the First name / ...
hosfe's user avatar
  • 23
5 votes
2 answers
62 views

Do any token extensions provide a token for "age" rather than just DOB?

Age is displayed on a contact record but only DOB is a token available in message templates. Are there any extensions that make age available for use? I've not been able to locate anything.
Justin Moore's user avatar
1 vote
1 answer
30 views

Where do I change the wording "membership fee total?"

I'm already in the automated workflow templates, but I don't know which variable I need to tinker about with so that I change the wording. I have a recurring recertification, that I'm processing as a ...
LyonsDigital's user avatar