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Questions tagged [mosaico]

For problems with the Mosaico add on for CiviMail

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Cannot Work With Mosaico After Moving Site

I recently moved a WordPress CiviCRM install to Drupal 9. Overall it is working well. The biggest concern I have right now is that I cannot get Mosaico to work again. I have tried multiple ...
Steve's user avatar
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1 vote
1 answer
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I want download an extension, but I can't find it under Administer > System Settings > Extensions

As the title says, I want to install this extension called Mosaico Message Templates. Here is a link to the extension web page: https://civicrm.org/extensions/mosaico-message-templates However, I can'...
Goku's user avatar
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1 vote
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Mosaico three block columns, but only one with button

I am using the Mosaico block with three columns, with image, title, paragraph and button for each of them. I can disable image, title and button. But when I disable or enable, it will affect all three ...
Flying's user avatar
  • 2,333
1 vote
1 answer
14 views

How to disable Mosaico templates?

After using Mosaico for some time, we have a list of templates. For traditional mailing and HTML-letters, we can go into civicrm/admin/messageTemplates?reset=1 and both delete or disable old templates....
Flying's user avatar
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Why is Grammarly no longer working with Mosaico?

I have Grammarly installed on my laptop and it has worked with Mosaico until a recent CiviCRM upgrade and now it doesn't work/appear. Is there anything I can do to fix this or is there any other way ...
Helen's user avatar
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1 answer
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"Mosaico Templates" and "Mosaico settings" menu are not visible

I take over a CiviCRM installation (latest version 5.72.1) under WordpPress (6.5.2) with Mosaico extension (version3.5.1709296836). I don't understand why "Mosaico Templates" and "...
masetto's user avatar
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1 answer
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How to use Open Sans font iin Mosaico

I want to migrate to Mosaico from MailChimp but need the Open Sans font. Where might I find the relevant code and in which folder will I find the file to insert the code? Thanks
Paul Bertrand's user avatar
1 vote
1 answer
25 views

Mosaico social media buttons

Is it possible to change the social media button options in Mosaico templates? We'd like to be able to direct people towards our Telegram channel, but that isn't a default option. Thanks.
Cozy4907's user avatar
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0 answers
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Do folks experience issues with hyperlinking emails in mosaico emails?

WP, Civi 5.69.5 Scenario: add language to mosaico email body that "Email Bob if you have any questions" hyperlink Email Bob to [email protected] - because its a trackable link - instead of ...
themak's user avatar
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How to enable the ability to change the size of an image on Mosaico template or when using a Mosaico template to design an email

I would need that the editing options of an image is available either on the Mosaico templates or when designing an email from a Mosaico template. Specifically, the option to change the size of the ...
Cristina P.'s user avatar
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Mosaico Install Fail -- DB Error

So this weekend I purchased hosting via CiviHosting for a WP/CiviCRM setup. Most things have been setup without much issue, however, Mosaico will not install. It fails with a rather generic, 'DB ...
Ben's user avatar
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1 vote
1 answer
31 views

Mosaico - can emailed templates be copied to appear in Mosaico template option

Users have created some Mosaico based emails but have created and saved them only within an email, and have not used the 'Mosaico Templates' option. Some are newsletters that it would be useful to ...
Andy Clark's user avatar
  • 4,855
0 votes
0 answers
60 views

Saving Newsletter data fails intermittently

We use CiviCRM for Newsletters, this is hosted by IMBA (International Mountain Bike Association), I do not know what version or CMS they use, their customer service has not been responsive to this ...
classicaspordeath's user avatar
1 vote
0 answers
30 views

Problem attaching files via AJAX requires a recent, valid token

I'm trying to use CiviMail and Mosaico to distribute a .pdf file to our internal distribution list. When I try to include the file as an attachment I get the error message "Attaching files via ...
ArloGueswith's user avatar
0 votes
2 answers
41 views

Mosaico template auto sending

I am trying to send out a Mosaico template on Civicrm. I have scheduled it on a certain day. However, I realise that the execution does not work. It is forever on the "Scheduled" state. I ...
Cas's user avatar
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2 votes
1 answer
52 views

How to generate a Mosaico mailing?

A specific client sends out a newsletter every month. It contains a selection of articles from their website and a list of upcoming events. Ideally, I would like to develop an extension that generates ...
AlainB's user avatar
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1 answer
26 views

Unsure how to install Open Sans font

I’m trying to make Mosaico my go-to instead of MailChimp. Our organisation is big on branding conformity and I have to use Open Sans for our newsletters. Is there a simple way to install that font for ...
Paul Bertrand's user avatar
3 votes
1 answer
95 views

How can I update the old Twitter logo on Mosaico to the new X icon?

I need to update the Twitter logo on the socials block on Mosaico, but I can't see where to edit this to the new X logo instead? Any advice?
Siri's user avatar
  • 31
0 votes
2 answers
45 views

Mosaico missing templates

With this fresh install, no templates are installed; the civicrm_mosaico_template table has no rows, although www-t1/web/sites/default/files/civicrm/ext/uk.co.vedaconsulting.mosaico/packages/mosaico/...
David Gould's user avatar
1 vote
1 answer
41 views

Is there a way to include WP Posts in Mosaico

I have a client who wants to publish newsletter directly calling the content from WordPress (image, title, content) without copy/paste. Tokens give access to all possible date inside CiviCRM but I can'...
Guillaume Sorel's user avatar
1 vote
1 answer
43 views

Mosaico template list table not rendering

I'm having an issue with Mosaico template list table rendering. I can see the AJAX response containing the template data, but the table isn't rendering the data. Table data request URL /wp-admin/admin....
Glen Stanbridge's user avatar
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0 answers
20 views

can't create anchor links in Mosaico -- it strips internal anchor tags?

I'm trying to use anchor links in Mosaico mails. (Yes I know they aren't universally supported in mail clients, but using them wasn't my decision :-) According to this post this should be possible, ...
minbori's user avatar
  • 551
0 votes
2 answers
61 views

Mosaico can't create template or see existing templates

WP 6.2 civi 5.61.1 or 5.61.4 or 5.62.2 formcore 5.62.1 After upgrade to mosaico 2.12 could not edit existing templates. Console 404 errors. I tried: installing & uninstalling, changing resource ...
LesleyJill's user avatar
0 votes
1 answer
35 views

How can I export Mosaico html without tabulation?

I'm trying to export emails I've created in a way that can be pasted into an already existing webpage, but it seems impossible as Mosaico utilizes tables to display information. Is it possible to ...
Marianne Chapel's user avatar
1 vote
0 answers
39 views

Is it possible to sort and delete images in the Mosaico gallery?

I would like to be able to sort and remove some of the images in my Mosaico gallery but can't see an obvious way to do this - any suggestions would be much appreciated!
Helen's user avatar
  • 41
1 vote
2 answers
165 views

Problem with path to Mosaico versafix template

After Drupal (9.5.3) and CiviCRM (5.58.1) updates last week, all versafix-based templates are just displaying a blank screen. I had also updated Mosaico to the latest, but reverting to the version in ...
kathc's user avatar
  • 125
0 votes
0 answers
17 views

Why isn't Mosaico enabled in my CiviCRM Spark instance?

CiviCRM Spark advertises including Mosaico email templates on the landing page (civicrm.com). Why doesn't it actually have Mosaico?
Lee Curry's user avatar
1 vote
2 answers
197 views

Setting up cron

Please talk to me like I'm five with this one. What we're using: civiCRM version 5.41.0 Wordpress 5.9.5 PHP 7.2.34 (I do get a warning that this one should be updated) Mosaico 2.7.16 The web guy ...
ohnono's user avatar
  • 11
2 votes
1 answer
110 views

FormBuilder and Mosaico installation problems

I've got a CiviCRM v 5.57.0 site running on WordPress v6.1.1 and I have the following symptoms on an otherwise healthy site: FormBuilder isn't working, I can only see tokens on the UI I can't view ...
Rose Lanigan's user avatar
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0 votes
1 answer
62 views

DB Error: unknown error when trying to send mosaico civimail

For a recently updated CiviCRM 5.56.2 + Drupal 7 (using mariadb 10.3), I got the little black box with the message "DB Error: unknown error" popping up when trying to send a mosaico civimail ...
Alan Dixon's user avatar
  • 6,881
2 votes
2 answers
164 views

Mosaico not sending as HTML mails

EDIT We're not sure if this is due to a PHP update at our ISP but the Civi Mosaico instance has stopped sending as HTML mails and writes the HTML as code into the mails. All the WordPress plugins are ...
Grow's user avatar
  • 93
1 vote
1 answer
32 views

Where are headers stored for civimail

We're using Mosaico Templates for our newsletter. When the newsletter is published it comes with a legacy header that was not visible when composing the newsletter. How do I get rid of that header? I'...
ArloGueswith's user avatar
1 vote
1 answer
47 views

'View in browser' link in Mosiaco template does not work when used with CiviRules or scheduled reminders

I'm finding that whereas the ‘View in browser’ link in a Mosaico template will work when the template is applied to a mailing created via Mailings->New mailing, it will not work when the template ...
Tom Rosenbloom's user avatar
0 votes
1 answer
133 views

"The website encountered an unexpected error. Please try again later." when trying to create mailing

I'm receiving an error "The website encountered an unexpected error. Please try again later." whenever I try to create a new mailing. If I disable Mosaico and FlexMailer the CiviMail system ...
somnolentsurfer's user avatar
1 vote
0 answers
17 views

How to set individual border-radius property value for mosaico blocks?

I would like to set border-radius for a specific block like "border-radius 10px 10px 20px 30px;" How can I add that in the mosaico template? I know it's possible to use -ko-border-radius: @[...
Tapash's user avatar
  • 3,004
0 votes
0 answers
35 views

Mosaic Template attachments

I am trying to create a member enquiry template for mailing to members who enquire through our website. We use Mosaico for our mailings. Is there any way to create a mosaico template with static ...
SandJT's user avatar
  • 161
2 votes
4 answers
167 views

Mosaico Template List Missing [error] Afform error: cannot process ~/afsearchMosaicoTemplateList/afsearchMosaicoTemplateList.aff.html: malformed enti

Log viewer error [error] Afform error: cannot process ~/afsearchMosaicoTemplateList/afsearchMosaicoTemplateList.aff.html: malformed entity name () Problem I'm having is that when I go to: Mosaico ...
Lester's user avatar
  • 153
1 vote
0 answers
24 views

When sending emails Mosaico logs massive errors about image files not found

I'm not sure why these errors are happening. They only occur once an email is sent to a group of recipients. ERROR message: Failed to locate source file: https%3A%2F%2Fmensnet.net%2Fsites%...
Cool Cat's user avatar
2 votes
1 answer
78 views

Best way to fix the 'Dear [display_name} problem

When supporters are emailed it would be more personal to start 'Dear Joanna Smith' rather than 'Dear Supporter'. Of course, sometimes we don't have a first name, and sometimes only an initial so ...
Andy Clark's user avatar
  • 4,855
0 votes
1 answer
19 views

Why might Mosaico emails with links with backgrounds sometimes not show in gmail (and possibly other providers)

Bit obscure but client had this issue and while it showed in my Mac Mail, in gmail itself the links did not show at all - not just a case of white on white, but absolutely nothing to click on
petednz - fuzion's user avatar
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0 votes
1 answer
26 views

Getting lots of "[error] Invalid method for processImg: resi" - when sending email - any idea?

Getting lots of [error] Invalid method for processImg: resi - when sending email - any idea? I think the actual error is getting cut off, as some of the errors read r, re, or res instead of resi. This ...
themak's user avatar
  • 3,451
1 vote
1 answer
23 views

create mailing - unable to load recipient group - insufficient permission

I am using Mosaico and have a problem with the selection of Recipients for Mailings. When I try to select a recipient civicrm seems to be searching infinitely for recipient groups and my firefox ...
Johannes's user avatar
0 votes
1 answer
46 views

Is it possible to paste with formatting in Mosaico?

I totally understand the benefit of plain pasting into Mosaico, but we have to quickly create an email with a ton of links and I simply want to copy, paste, but keep the formatting (bold, italics, etc)...
themak's user avatar
  • 3,451
1 vote
1 answer
45 views

After upgrade to 5.49.3 mosiaco preheader is adding full mail address

Upgraded from something pre new form builder stuff to 5.49.3. Now in Mosaico the top block, header, looks fine in the drag and drop stuff but when you view it in html, instead of just see the the ...
Paul-Tahoe's user avatar
  • 2,965
2 votes
0 answers
28 views

Is there a quick way to send a copy of a mosaico email to one person?

So this is the scenario: We sent a moasico email to our list, it was an invitation to an event we are hosting. Someone gives me a name of one more person and says, can you send the invite to them too? ...
themak's user avatar
  • 3,451
1 vote
1 answer
29 views

Mosaico Extension Disabled in CiviSpark Pro

I just set up CiviCRM Spark Pro, which says that it comes with Mosaico. However, when I go to create a new mailing, the option is not there. When I go to Administer > Settings > Extensions, ...
Lucy's user avatar
  • 11
3 votes
6 answers
295 views

Mosaico or CiviMail appending Sample Header/Footer Language to emails?

I don't know what triggered this, but mosaico is appending Sample Header for HTML formatted content. at the top of each message and Sample Footer for HTML formatted content Unsubscribe Address Info ...
themak's user avatar
  • 3,451
1 vote
1 answer
126 views

Mosaico 2.9 - Templates: cannot edit existing templates after update

After updating from 2.8 to 2.9 in my sandbox (and updating all URLs in Mosaico tables as a result of site URL change), I notice that the interface to edit existing templates isn't really usable. Here'...
A. Block's user avatar
  • 565
0 votes
2 answers
54 views

How do you use Mosaico templates with Pretty Workflow Messages?

How do you use Mosaico templates with Pretty Workflow Messages? Using latest Civi w/ Wordpress. https://lab.civicrm.org/extensions/prettyworkflowmessages/ Says it works with mosaico, but none of my ...
themak's user avatar
  • 3,451
1 vote
0 answers
64 views

CiviCRM - Mosaico - Test window opens but buttons are not clickable?

Drupal - 9.3.9 CiviCRM - 5.47.4 Mosaico - 2.8 -> Attempted upgrade but ran into the issue being tracked on github, so downgraded back to 2.8. When composing a CiviCRM mailing using Mosaico, no ...
Greyson's user avatar
  • 98