Questions tagged [mosaico]

For problems with the Mosaico add on for CiviMail

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0answers
10 views

Mosaico: Signup with dedicated email address

Hello wonderful people! Does anyone know anything about subscribing to a mailing group with a dedicated email address? As a result you would always receive a mailing to that specific email, ...
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0answers
18 views

Mosaico default template - unsubscribe setting

The default Mosaico template has unsubscribe option in header. However the token or destination url is for group unsubscribe rather than the more general opt-out token. I cannot see a way to ...
0
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1answer
12 views

You have requested a non-existent service “mosaico_graphics”

I am using version 5.2.2 of Wordpress and CiviCRM 5.13.5. Since I did a backup last week, I am getting this message when I go into Civi. Sorry, due to an error, we are unable to fulfill your request ...
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0answers
20 views

Using internal anchor links in Mosaico emails

Even though anchor links don't work in all mail clients, we have still been using them in emails for tables of content in a monthly newsletter. It seems like at least a few others have run into the ...
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2answers
27 views

How to include smarty script with mosaico email

I used to use a name personalisation in civimail with smarty script... {capture assign=nickname}{contact.nick_name}{/capture} Dear {if $nickname}{contact.nick_name}{else}{contact.sort_name}{/if} I ...
1
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1answer
26 views

Cannot upload image on mosaico template

The issue occurs when attempting to upload an image in the template builder. We receive the message "Unexpected upload error (Service unavailable (with message))". It also writes to the Drupal log: ...
0
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1answer
33 views

Problems Upgrading Mosaico 2.0 to 2.1

Mosaico 2.1 has just been released. When I tried to upgrade from Mosaico 2.0 to 2.1 I got several errors as follows: Unable to remove directory /sites/default/files/civicrm/ext/uk.co.vedaconsulting....
4
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3answers
161 views

Failed to locate Mosaico graphics driver

I'm using Drupal 7 and CiviCRM version 5.13.4 and I'm having a problem with using Mosaico. When I try to create new templates, I'm unable to add new images to them. I can't drag and drop any images ...
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0answers
36 views

Mosaico - how to 'insert' templates from a previous host?

I'm moving hosts, and want to preserve a number of Mosaico templates that I've created. Mosaico had to be re-installed. It is running, but the templates are now gone. I have backups of the SQL tables. ...
0
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1answer
27 views

Email greeting token not working with mosaico

Building a mailing with mosaico Contact email greeting not showing in final mail (shows in html preview) mail sent as test and as mailing. No greeting in either. d 7.66 c 5.10.3 other contact ...
3
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1answer
73 views

How can I create a new type of block in Mosaico?

The Mosaico CiviCRM Integration extension includes a base template that provides several different types of blocks to use in composing emails. I need a type of block that's not included in that base ...
5
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1answer
38 views

CiviRules - to trigger a Mosaico templated email (with CiviMosaico extension)?

Is it possible to trigger sending an email based on a Mosaico template (using the CiviCRM - Mosaico extension?). I'm guessing not, but thought maybe someone had done it, or had a workaround. Thanks! ....
2
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2answers
73 views

The versafix-1 template on the mosaico site has editing options I don't see in civi. Any chance of getting them?

I'm trying to get my users off of creating an email in mailchimp and importing the html into civi. Mosaico seems to fit the bill. I showed it to the main user today and, of course, they had issues. ...
1
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1answer
56 views

Upgrading Mosaico without losing templates

I have a client using Mosaico beta 3 (WordPress 5.1, Civi 5.7.5). I want to upgrade them to Mosaico beta 4, but they have a number of templates already built and I don't want to lose them when I ...
0
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2answers
31 views

Where did the standard HTML window go on mailings with mosiaco installed?

I'm testing an upgrade to 5.9.1 and have installed mosaico (versions listed below) and have a few issues with mailings. Try to create a new mailing. I don't see the standard HTML window with the ...
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2answers
40 views

Mosaico: Where can I find the source code of my mailing?

we are using CiviCRM 5.4.0 and just got the Mosaico extension started to send our newsletter. Now I have run into the following problem: In the past I would take the source code of the mailing, create ...
2
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1answer
47 views

View mailing in browser- access denied

CiviCRM 5.3 (at the moment), Drupal 7.63 Mosaico Ext- 2.0-beta4.1528762072 View Mailing as browser link from emails working fine for logged in users, not for anon Given view public mailing content ...
1
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1answer
95 views

Mosaico 2.0, Drupal 7.64 - “Sorry an error occurred and your information was not saved”

Installed Mosaico 2.0-beta4 on Drupal 7.64 and CiviCRM 5.7.2. I followed all installation instructions and installed Shoreditch then Flexmailer then Mosaico. I'm getting an error - when I try and ...
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0answers
19 views

Unable to submit Mosaico mailings

We have recently started using mosaico and despite test mailings being sent and received successfully we cant get any 'live'messages to send, to individuals or groups. When you hit submit it just ...
3
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1answer
53 views

Smarty and Mosaico - compatibility?

Seeing a lot of smarty errors in Drupal log file for mailings using Mosaico template - looks like an error for every message sent so thousands filling log files. Nothing obvious in Mosaico template ...
1
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1answer
50 views

Mosaico 1.1 - “Unexpected error talking to server” when saving template

Just installed Mosaico 1.1 for CiviCRM 5.7.2 on Drupal 7. Tried to make a dummy template and hit the save button but received an error saying "Unexpected error talking to server - contact us!" It ...
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0answers
41 views

“New Mailing” doesn't take me to Mosaico

We've had Mosaico installed for a while, and we like it, however, I don't think it is behaving as it should in our installation. Here is what I think should happen: Select Mailings / New Mailing A ...
3
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1answer
34 views

Is A/B testing possible using Mosaico?

When I go through the Create new A/B test workflow, it presents me with a traditional mailing interface, even though I have Mosaico installed. I'm pretty sure that means A/B testing is not possible ...
3
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0answers
29 views

After creating a mailing using Mosaico, can one save that as a new Mosaico template?

Quick answer seems to be no. Create a new mailing, pick one of the Mosaico templates. Add blocks, change text, etc., save it. Now after all that work I thought I'd like to save this as a new ...
4
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2answers
71 views

Mosaico email template extension or Mailchimp email integration?

As a small NGO we are about to Upgrade CiviCRM from 4.1.3 to current version 5.9 (as at 18/01/19) and Migrate CiviCRM from Drupal 6.35 to WordPress CMS. The two quotes we have offer Mosaico email ...
2
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2answers
59 views

Uninstall mosaico

I have tried installing mosaico (after installing shoreditch and flexmailer). However it did't work so after searching stackexchange I thought I would install it from github which seems to be a later ...
0
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1answer
71 views

Where does Mosaico store my templates?

Setting up Mosaico. I have created a new template from one of the existing base templates. I save my new template, which now appears as a 'configured template'. I'd like to tweak the code for this new ...
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0answers
37 views

Ho do I add video to mosaic template mailing?

I'm trying to create an email using a mosaico template and I want to add a video. Is this possible?
3
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1answer
61 views

How do folks handle email preview text?

When sending a CiviMail message, users sometimes want to customize the preview text for email clients - which is good practice. (The preview text shows up under the Subject in many email clients.) ...
1
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2answers
147 views

CiviMail error: “Sorry an error occurred and your information was not saved”

CiviCRM 5.6.1, WordPress 4.9.8, PHP 7.1.22, MySQL 5.7.23, WordFence 7.1.16 I just started getting this error when trying to create a mailing. It happens with Mosaico and traditional mailings. I ...
0
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1answer
38 views

Mailing_send_test - job_id is not valid

I am having a "Error in call to Mailing_send_test : job_id is not valid : 14" when I send test email in Mosaico (to one email or to a group) whereas email settings are working perfectly. My mailing ...
5
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2answers
188 views

Can you use Mosaico to create message templates

Is this a thing that is possible? In other words to create a template in Mosaico (that is, the Mosaico CiviCRM extension) and to store it for use in User driven message templates such as emails?
0
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1answer
83 views

Mosaico menu items missing

We recently installed Mosaico (and Shoreditch Theme and FlexMailer) on our CiviCRM 5.4 Wordpress installation. None of the required Mosaico menu items are showing up under Mailings or Administer>...
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0answers
27 views

New Mosaico Template Is Available But the Screen is Hidden

I have created a new template and it shows up to be used. However, once I make changes to the blocks and the CSS I only see the following when I go to edit my email. I did see something about ...
1
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1answer
34 views

What browser does Mosaico work in?

Currently on: CiviCRM - 5.3.1 Mosaico - 2.0-beta3.1512698300 CiviCRM Bootstrap theme - 0.1-alpha14 Flexmailer - 0.2-alpha5 In Firefox 'Quantum' - when hitting Continue on a mailing created this ...
0
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1answer
78 views

Can't edit or make new Mosaico Template

When I try to edit a Mosaico template in FireFox or in Chrome, it acts as if I am trying to print a "Welcome to your Home Dashboard" page. The URL looks like this: https://yobc.org/wp-admin/admin.php?...
3
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1answer
93 views

Cannot save Mosaico Templates

We are on the latest version of civicrm 5.3.1 and the lastest version of Masaico and now i am getting this error message when I try to edit and save a template: API permission check failed for ...
2
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1answer
88 views

Mosaico: Packages are missing (Beta 4)

Just upgraded to Beta 4 - getting the following error. Mosaico: Packages are missing Mosaico requires dependencies in its "packages" folder. Please consult the README.md for current ...
3
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2answers
78 views

Mosaico mailings not sending

We've updated our CiviCRM to version 5.2.2 and Mosaico to version 2.0 beta 4 and since then we are not able to send any mailing from CiviCRM. To be clear we can mail to a person individually. ...
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0answers
56 views

civicrm mosaico optout token goes to unsubscribe page

Using Mosaico V2 This token - {action.optOutUrl} resolves to this: https://nbts1.nubay.net/civicrm/mailing/optout?reset=1&jid=112&qid=48&h=e3c048a15c39a655 which goes to this page ...
2
votes
1answer
52 views

Recommended cron email sending rate for Mosaico mailings?

Various reports indicate that Mosaico can fail to send large mailings based on memory and cron rates for sending. How might one calculate the maximum/most effective mailing rate considering available ...
1
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1answer
58 views

Bee email composer integration (alternative to Mosaico)

Has anyone had experience with using Bee with Civi? I see that Nicolas Ganivet, the co-founder and CTO of Cividesk, was looking into it back in 2016. In my opinion, Bee has significant advantages ...
3
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1answer
42 views

Can I import a drupal block into a mosaico mailing template?

I'd like to be able to pull in drupal blocks. e.g. index of latest news. Is that possible?
2
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0answers
34 views

When / how is a contact created when sending out a test newsletter

Recently we stumbled upon duplicate contacts in our system, who had merely an email-address. After some digging it seems that they were created when users utilize Mosaico to design an email and then ...
1
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1answer
114 views

How to get the sharing icons to display in mosaico?

I've got the problem described in https://civicrm.org/blog/totten/mosaico-extension-v20-beta3-etal The image location is /files/civicrm/extensions/uk.co.vedaconsulting.mosaico/packages/mosaico/...
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0answers
36 views

Is there a way to do bullet lists in Mosaico? [duplicate]

One of my clients pointed out that he can't see an option to do bullet lists in Mosaico: Only option is to go into Source and add <ul><li> etc tags Is there any other way?
0
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1answer
23 views

Mosaico blocks not staying in place

Mosaico has been loaded for use in CiviCRM 4.6.33 in a Drupal environment. However, when blocks are dragged to create a template they do not stay in place. Has anyone experienced anything similar and ...
2
votes
2answers
58 views

Mosaico Left Aligns All Text

Using Drupal, Civi 7.30, Mosaico 2.0 Beta 3 Whenever we center align text - its shows up as such in Mosaico, but then will left align in html preview and when actually sending email. Also shows up in ...
3
votes
3answers
100 views

Unable to CANCEL or DELETE a Scheduled Mailing (Mosaico is installed)

With either a Send Now or Scheduled mailing (Mosaico created) I unable to Cancel or Delete the Mailing in the Find Mailings page. Using WordPress 4.9.4, CiviCRM 4.7.30 and the following related ...
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2answers
75 views

Mosaico returns 403 error due to data-bind attribute in template html

We get a 403 error by Wordfence Security on a wordpress site while creating a Mailing using Mosaico. On little investigation - I see the error is due to the addition of data-bind attribute in the ...