Questions tagged [mosaico]

For problems with the Mosaico add on for CiviMail

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3
votes
2answers
35 views

How do I access Mosaico on CiviCRM Spark instance?

My client paid the upgraded fee for CiviCRM Spark Hosting with CiviMail and Mosaico. CiviMail is working, but Mosaico isn't under Mailings as it is in other CiviCRM instances I work with. I also can't ...
0
votes
1answer
20 views

How can I create mosaico block with 2 button?

I would need a mosaico block with 2 button, is it possible to create? Thanks
0
votes
0answers
14 views

Why are my Mosaico newsletter images not displaying on mobile?

I'm having an issue with images in my Mosaico newsletter not displaying on mobiles, however, it's only with some email applications. So far I've identified that gmail is fine whereas hotmail and ...
2
votes
1answer
41 views

How to update changes in a custom base Mosaico template?

We've developed our own Mosaico base template for use in CiviCRM. We've made some changes to the base template and updated the template file on our site, however, when trying to use the modified base ...
0
votes
1answer
19 views

Problem upgrading CiviCRM on Joomla with Flexmailer + Mosaico installed

Today I've been trying to get all of my known CiviCRM on Joomla probelms documented as issues to help improve the CiviCRM Joomla experience. One glitch that I'm trying to investigate is that on my ...
0
votes
1answer
39 views

Mailing_send_test - job_id is not valid

I am having a "Error in call to Mailing_send_test : job_id is not valid : 14" when I send test email in Mosaico (to one email or to a group) whereas email settings are working perfectly. My mailing ...
4
votes
5answers
241 views

Failed to locate Mosaico graphics driver

I'm using Drupal 7 and CiviCRM version 5.13.4 and I'm having a problem with using Mosaico. When I try to create new templates, I'm unable to add new images to them. I can't drag and drop any images ...
2
votes
2answers
48 views

What browser does Mosaico work in?

Currently on: CiviCRM - 5.3.1 Mosaico - 2.0-beta3.1512698300 CiviCRM Bootstrap theme - 0.1-alpha14 Flexmailer - 0.2-alpha5 In Firefox 'Quantum' - when hitting Continue on a mailing created this ...
1
vote
1answer
16 views

Blank screen when reusing a previous mail (Mosaico)

When attempting to reuse a mail, things work normally until clicking 'Edit' which results in a mostly blank page - some of the Mosaico page is shown but not the content. What turns out to be ...
1
vote
3answers
91 views

Mosaico returns 403 error due to data-bind attribute in template html

We get a 403 error by Wordfence Security on a wordpress site while creating a Mailing using Mosaico. On little investigation - I see the error is due to the addition of data-bind attribute in the ...
2
votes
0answers
13 views

Mosaico: Signup with dedicated email address

Hello wonderful people! Does anyone know anything about subscribing to a mailing group with a dedicated email address? As a result you would always receive a mailing to that specific email, ...
1
vote
0answers
29 views

Mosaico default template - unsubscribe setting

The default Mosaico template has unsubscribe option in header. However the token or destination url is for group unsubscribe rather than the more general opt-out token. I cannot see a way to ...
2
votes
2answers
174 views

Mosaico editing

Mosaico displays editing icons depending on the nature of the text. However when text is to be edited the Format drop down does not include the ability to create bullets or numbered lists. Where are ...
0
votes
1answer
35 views

You have requested a non-existent service “mosaico_graphics”

I am using version 5.2.2 of Wordpress and CiviCRM 5.13.5. Since I did a backup last week, I am getting this message when I go into Civi. Sorry, due to an error, we are unable to fulfill your request ...
1
vote
1answer
100 views

Mosaico 2.0, Drupal 7.64 - “Sorry an error occurred and your information was not saved”

Installed Mosaico 2.0-beta4 on Drupal 7.64 and CiviCRM 5.7.2. I followed all installation instructions and installed Shoreditch then Flexmailer then Mosaico. I'm getting an error - when I try and ...
3
votes
0answers
20 views

Using internal anchor links in Mosaico emails

Even though anchor links don't work in all mail clients, we have still been using them in emails for tables of content in a monthly newsletter. It seems like at least a few others have run into the ...
1
vote
2answers
31 views

How to include smarty script with mosaico email

I used to use a name personalisation in civimail with smarty script... {capture assign=nickname}{contact.nick_name}{/capture} Dear {if $nickname}{contact.nick_name}{else}{contact.sort_name}{/if} I ...
2
votes
1answer
56 views

Cannot upload image on mosaico template

The issue occurs when attempting to upload an image in the template builder. We receive the message "Unexpected upload error (Service unavailable (with message))". It also writes to the Drupal log: ...
0
votes
1answer
36 views

Problems Upgrading Mosaico 2.0 to 2.1

Mosaico 2.1 has just been released. When I tried to upgrade from Mosaico 2.0 to 2.1 I got several errors as follows: Unable to remove directory /sites/default/files/civicrm/ext/uk.co.vedaconsulting....
0
votes
0answers
36 views

Mosaico - how to 'insert' templates from a previous host?

I'm moving hosts, and want to preserve a number of Mosaico templates that I've created. Mosaico had to be re-installed. It is running, but the templates are now gone. I have backups of the SQL tables. ...
3
votes
1answer
38 views

Is A/B testing possible using Mosaico?

When I go through the Create new A/B test workflow, it presents me with a traditional mailing interface, even though I have Mosaico installed. I'm pretty sure that means A/B testing is not possible ...
0
votes
1answer
36 views

Email greeting token not working with mosaico

Building a mailing with mosaico Contact email greeting not showing in final mail (shows in html preview) mail sent as test and as mailing. No greeting in either. d 7.66 c 5.10.3 other contact ...
3
votes
1answer
96 views

How can I create a new type of block in Mosaico?

The Mosaico CiviCRM Integration extension includes a base template that provides several different types of blocks to use in composing emails. I need a type of block that's not included in that base ...
2
votes
2answers
82 views

The versafix-1 template on the mosaico site has editing options I don't see in civi. Any chance of getting them?

I'm trying to get my users off of creating an email in mailchimp and importing the html into civi. Mosaico seems to fit the bill. I showed it to the main user today and, of course, they had issues. ...
1
vote
2answers
173 views

CiviMail error: “Sorry an error occurred and your information was not saved”

CiviCRM 5.6.1, WordPress 4.9.8, PHP 7.1.22, MySQL 5.7.23, WordFence 7.1.16 I just started getting this error when trying to create a mailing. It happens with Mosaico and traditional mailings. I ...
5
votes
1answer
46 views

CiviRules - to trigger a Mosaico templated email (with CiviMosaico extension)?

Is it possible to trigger sending an email based on a Mosaico template (using the CiviCRM - Mosaico extension?). I'm guessing not, but thought maybe someone had done it, or had a workaround. Thanks! ....
1
vote
1answer
59 views

Upgrading Mosaico without losing templates

I have a client using Mosaico beta 3 (WordPress 5.1, Civi 5.7.5). I want to upgrade them to Mosaico beta 4, but they have a number of templates already built and I don't want to lose them when I ...
0
votes
2answers
31 views

Where did the standard HTML window go on mailings with mosiaco installed?

I'm testing an upgrade to 5.9.1 and have installed mosaico (versions listed below) and have a few issues with mailings. Try to create a new mailing. I don't see the standard HTML window with the ...
3
votes
1answer
62 views

Smarty and Mosaico - compatibility?

Seeing a lot of smarty errors in Drupal log file for mailings using Mosaico template - looks like an error for every message sent so thousands filling log files. Nothing obvious in Mosaico template ...
1
vote
2answers
40 views

Mosaico: Where can I find the source code of my mailing?

we are using CiviCRM 5.4.0 and just got the Mosaico extension started to send our newsletter. Now I have run into the following problem: In the past I would take the source code of the mailing, create ...
2
votes
1answer
53 views

View mailing in browser- access denied

CiviCRM 5.3 (at the moment), Drupal 7.63 Mosaico Ext- 2.0-beta4.1528762072 View Mailing as browser link from emails working fine for logged in users, not for anon Given view public mailing content ...
4
votes
2answers
76 views

Mosaico email template extension or Mailchimp email integration?

As a small NGO we are about to Upgrade CiviCRM from 4.1.3 to current version 5.9 (as at 18/01/19) and Migrate CiviCRM from Drupal 6.35 to WordPress CMS. The two quotes we have offer Mosaico email ...
1
vote
1answer
52 views

Mosaico 1.1 - “Unexpected error talking to server” when saving template

Just installed Mosaico 1.1 for CiviCRM 5.7.2 on Drupal 7. Tried to make a dummy template and hit the save button but received an error saying "Unexpected error talking to server - contact us!" It ...
1
vote
0answers
19 views

Unable to submit Mosaico mailings

We have recently started using mosaico and despite test mailings being sent and received successfully we cant get any 'live'messages to send, to individuals or groups. When you hit submit it just ...
0
votes
0answers
46 views

“New Mailing” doesn't take me to Mosaico

We've had Mosaico installed for a while, and we like it, however, I don't think it is behaving as it should in our installation. Here is what I think should happen: Select Mailings / New Mailing A ...
3
votes
0answers
29 views

After creating a mailing using Mosaico, can one save that as a new Mosaico template?

Quick answer seems to be no. Create a new mailing, pick one of the Mosaico templates. Add blocks, change text, etc., save it. Now after all that work I thought I'd like to save this as a new ...
6
votes
2answers
226 views

Can you use Mosaico to create message templates

Is this a thing that is possible? In other words to create a template in Mosaico (that is, the Mosaico CiviCRM extension) and to store it for use in User driven message templates such as emails?
2
votes
2answers
61 views

Uninstall mosaico

I have tried installing mosaico (after installing shoreditch and flexmailer). However it did't work so after searching stackexchange I thought I would install it from github which seems to be a later ...
3
votes
3answers
152 views

Blank Mosaico templates

Just newly installed Mosaico - I did the three extensions in the right order and the correct versions (afaik), but when I try to create a mailing, the templates are not there, just the text/title. ...
0
votes
1answer
84 views

Where does Mosaico store my templates?

Setting up Mosaico. I have created a new template from one of the existing base templates. I save my new template, which now appears as a 'configured template'. I'd like to tweak the code for this new ...
1
vote
0answers
49 views

Ho do I add video to mosaic template mailing?

I'm trying to create an email using a mosaico template and I want to add a video. Is this possible?
3
votes
2answers
86 views

Mosaico mailings not sending

We've updated our CiviCRM to version 5.2.2 and Mosaico to version 2.0 beta 4 and since then we are not able to send any mailing from CiviCRM. To be clear we can mail to a person individually. ...
3
votes
1answer
67 views

How do folks handle email preview text?

When sending a CiviMail message, users sometimes want to customize the preview text for email clients - which is good practice. (The preview text shows up under the Subject in many email clients.) ...
2
votes
1answer
57 views

Recommended cron email sending rate for Mosaico mailings?

Various reports indicate that Mosaico can fail to send large mailings based on memory and cron rates for sending. How might one calculate the maximum/most effective mailing rate considering available ...
3
votes
3answers
100 views

Unable to CANCEL or DELETE a Scheduled Mailing (Mosaico is installed)

With either a Send Now or Scheduled mailing (Mosaico created) I unable to Cancel or Delete the Mailing in the Find Mailings page. Using WordPress 4.9.4, CiviCRM 4.7.30 and the following related ...
5
votes
2answers
139 views

How can I set up anchors in Mosaico mailing?

I am trying to set up anchors in my MOSAICO mailing so that at the top of the mailing I can have links to headers further down. Any advice welcome? (P.s. not a programmer, so please keep it lay!)
0
votes
1answer
87 views

Mosaico menu items missing

We recently installed Mosaico (and Shoreditch Theme and FlexMailer) on our CiviCRM 5.4 Wordpress installation. None of the required Mosaico menu items are showing up under Mailings or Administer>...
1
vote
1answer
65 views

Bee email composer integration (alternative to Mosaico)

Has anyone had experience with using Bee with Civi? I see that Nicolas Ganivet, the co-founder and CTO of Cividesk, was looking into it back in 2016. In my opinion, Bee has significant advantages ...
0
votes
1answer
78 views

Can't edit or make new Mosaico Template

When I try to edit a Mosaico template in FireFox or in Chrome, it acts as if I am trying to print a "Welcome to your Home Dashboard" page. The URL looks like this: https://yobc.org/wp-admin/admin.php?...
3
votes
1answer
100 views

Cannot save Mosaico Templates

We are on the latest version of civicrm 5.3.1 and the lastest version of Masaico and now i am getting this error message when I try to edit and save a template: API permission check failed for ...