Questions tagged [mosaico]

For problems with the Mosaico add on for CiviMail

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3 answers
100 views
+50

Mosaico or CiviMail appending Sample Header/Footer Language to emails?

I don't know what triggered this, but mosaico is appending Sample Header for HTML formatted content. at the top of each message and Sample Footer for HTML formatted content Unsubscribe Address Info ...
1 vote
1 answer
55 views

Mosaico 2.9 - Templates: cannot edit existing templates after update

After updating from 2.8 to 2.9 in my sandbox (and updating all URLs in Mosaico tables as a result of site URL change), I notice that the interface to edit existing templates isn't really usable. Here'...
0 votes
1 answer
13 views

create mailing - unable to load recipient group - insufficient permission

I am using Mosaico and have a problem with the selection of Recipients for Mailings. When I try to select a recipient civicrm seems to be searching infinitely for recipient groups and my firefox ...
1 vote
1 answer
26 views

After upgrade to 5.49.3 mosiaco preheader is adding full mail address

Upgraded from something pre new form builder stuff to 5.49.3. Now in Mosaico the top block, header, looks fine in the drag and drop stuff but when you view it in html, instead of just see the the ...
1 vote
1 answer
23 views

Insert svg file into mosaico mailing

When I try uploading a svg file into a mosaico mailing, I get a message that this file type is not allowed. Is there a way to change settings, that allows inserting svg files, and maybe other file ...
0 votes
0 answers
16 views

Is it possible to paste with formatting in Mosaico?

I totally understand the benefit of plain pasting into Mosaico, but we have to quickly create an email with a ton of links and I simply want to copy, paste, but keep the formatting (bold, italics, etc)...
1 vote
1 answer
50 views

How to compose HTML Body from a Mosaico Template content?

I amb creating a Mailing via API calls. I dynamically create the Moisaico code. But when the Email gets created, it doesn't have any HTML code, so I can not send it. How can I get the HTML code from ...
1 vote
1 answer
12 views

Mosaico Extension Disabled in CiviSpark Pro

I just set up CiviCRM Spark Pro, which says that it comes with Mosaico. However, when I go to create a new mailing, the option is not there. When I go to Administer > Settings > Extensions, ...
2 votes
3 answers
96 views

Can't edit mosaico templates any more

Recently we migrated our site from Drupal to Wordpress, everything seems to be working fine however we can't edit mosaico templates we had created while we were on Drupal. Have bunch of JS errors on ...
0 votes
1 answer
71 views

Mailing_send_test - job_id is not valid

I am having a "Error in call to Mailing_send_test : job_id is not valid : 14" when I send test email in Mosaico (to one email or to a group) whereas email settings are working perfectly. My mailing ...
1 vote
0 answers
40 views

CiviCRM - Mosaico - Test window opens but buttons are not clickable?

Drupal - 9.3.9 CiviCRM - 5.47.4 Mosaico - 2.8 -> Attempted upgrade but ran into the issue being tracked on github, so downgraded back to 2.8. When composing a CiviCRM mailing using Mosaico, no ...
2 votes
0 answers
18 views

Is there a quick way to send a copy of a mosaico email to one person?

So this is the scenario: We sent a moasico email to our list, it was an invitation to an event we are hosting. Someone gives me a name of one more person and says, can you send the invite to them too? ...
0 votes
2 answers
30 views

How do you use Mosaico templates with Pretty Workflow Messages?

How do you use Mosaico templates with Pretty Workflow Messages? Using latest Civi w/ Wordpress. https://lab.civicrm.org/extensions/prettyworkflowmessages/ Says it works with mosaico, but none of my ...
2 votes
1 answer
80 views

After upgrading Joomla site to 5.46.2 no recipients available in mail, only 'Searching…'

After upgrading Joomla site to 5.46.2 with Mosaico 2.9 and searchkit, there are no recipients available in mail, only showing 'Searching…' in the recipient box. The problem disappears if debugging is ...
3 votes
3 answers
63 views

What alternatives to Mosaico do you use or do you have any tips on how to improve design?

So I really like Mosaico, but design wise, imho, it has a bunch of flaws - like how it handles whitespace, image processing, fonts, flexibility (titles can't be hyperlinked), etc. I understand some ...
1 vote
1 answer
28 views

Weird Thing Happening with Trackable Emails and Multiple Civi Deployments

I work at a University where multiple departments use CiviCRM. For some reason, on one particular department, when I click on their emails that they send from CiviCRM, I get the following error: Sorry,...
4 votes
1 answer
56 views

Why aren't my tokens working in mosaico?

I have created a custom Drupal 8/9 module that defines hook_civicrm_tokens and hook_civicrm_tokenValues to provide tokens to CiviCRM. It works when not using mosaico, but fails (the tokens are ...
0 votes
1 answer
167 views

Mosaico image upload and gallery error

When trying to upload an image to the Mosaico editor I get an internal server error and the image doesn't appear in the template nor in the gallery. However, when I check the upload folder the image ...
1 vote
0 answers
42 views

Jquery errors after CIVI upgrade to 5.46.3

we are receiving jquery errors after upgrading to CIVI version 5.46.3 that is causing Mosaico not to load templates. I have manually readded the latest file for wp-content/plugins/civicrm/civicrm/...
0 votes
1 answer
31 views

How do I access Mosaico in my CiviCRM?

Here is the issue. When I select the "Mosaico Templates” in the drop down menu in Civi under “Mailings” I get a “Safari can’t open the page” message. Any ideas around how to fix this? I get the ...
0 votes
1 answer
63 views

Can't upgrade Mosaico Extension from 2.8XXXX to 2.9 without Afform but no Afform Ext. Available in Joomla

Unable to upgrade Mosaico Extension. I keep getting an error that I need to upgrade Afform from Civicrm.org. (See picture.) I can't find Afform within the extension browser within civicrm, and either ...
0 votes
0 answers
15 views

Import Google fonts in Mosaico

I've followed some posts found here and there but wasn't able to make that work on Mosaico 2.8. Here is what I've added to versafix template. Have missed something obvious? @import url('https://fonts....
3 votes
3 answers
129 views

Blank screen when reusing a previous mail (Mosaico)

When attempting to reuse a mail, things work normally until clicking 'Edit' which results in a mostly blank page - some of the Mosaico page is shown but not the content. What turns out to be ...
0 votes
0 answers
11 views

Mosaico Image quality

I'm wondering if there is anyway to make the image quality better in Mosaico. I notice the when the are columns of images in one row, the look okay in the desktop version of the email but look ...
0 votes
0 answers
10 views

Some recipients receive mosaico emails with different (broken) formatting

our site uses mosaico. some email recipients complain about about formatting, where text is unreadable (because is rendered in black on a dark background) and images are broken up strangely. This ...
2 votes
1 answer
42 views

civimail sometimes stuck on running via Scheduled Jobs screen

We have set up a mailer using Mosaico and have set it to send immediately. There is no cron set up, so I have executed the "Send Scheduled Mailings" manually in the scheduled jobs settings. ...
5 votes
2 answers
213 views

How do folks handle email preview text?

When sending a CiviMail message, users sometimes want to customize the preview text for email clients - which is good practice. (The preview text shows up under the Subject in many email clients.) ...
0 votes
1 answer
14 views

Mosaico mailing - link button showing coding

Hi would appreciate some advice - I sent out a newsletter using Mosaico and have received a message from one of the recipients saying that when the hover over a Link button they can see all the coding ...
0 votes
1 answer
41 views

Mosaico refusing to run on upgrade

I am running CiviCRM version 5.43.0 on Wordpress 5.8.2 with PHP 7.4 - it's a new site, freshly installed. We had Mosaico running (though in fact at the time I think we didn't have either GD or php-...
0 votes
2 answers
84 views

Blank screen when using versafix-1 templates

This weekend I migrated my site from one server to another. The htdocs remained the same, just the infrastructure was upgraded. I backed up my sql database and files and restored them in the new ...
0 votes
0 answers
11 views

Link colours in Miscrosoft Outlook from emails produced with Mosaico

When I look at emails produced with Mosaico in Microsoft Outlook, the links that I have already followed come out in an almost unreadable light grey. There is an option in Mosaico UI to change the ...
3 votes
2 answers
250 views

Mosaico default template - unsubscribe setting

The default Mosaico template has unsubscribe option in header. However the token or destination url is for group unsubscribe rather than the more general opt-out token. I cannot see a way to ...
2 votes
1 answer
33 views

Weird 1px lines appearing in Mosaico emails in Outlook

I've just spent a while trying to work out what was wrong with my installation of Mosaico. I am getting random 1 pixel lines in the middle of emails and assumed I had done something wrong. I haven't ...
1 vote
2 answers
63 views

Mailing not saved, must cleanup caches to be able to save again

Occasionally, we get a warning "Mailing has not been saved, Content maybe out of date, please refresh the page and try again" when trying to save a Mosaico mailing." The mailing does ...
5 votes
1 answer
74 views

Line wrapping - breaking lines longer than 998 characters - in CiviCRM (CiviMail, Flexmailer, Mosaico)

We've have experienced in some cases on emails sent from CiviCRM the DKIM signatures were getting invalid. We use a self-managed email server for this, and usually DKIM is fine. After some research I ...
1 vote
1 answer
60 views

Convert Mosaico Mailing into template

Sorry if this is a noob question, but is there a way to convert a used Mosaico Mailing into a Mosaico template? Thanks in advance P.S. - I know I can re-use the mailing, but I'd rather create a ...
2 votes
2 answers
45 views

Mosaico text alignment

I see this question was asked a few years ago and just wondering if there's any answers to it now. When entering text into various blocks in Mosaico, if we align the text to justify it appears to work ...
4 votes
1 answer
35 views

How to add TikTok button to the footer of a Mosaico template?

The TikTok social button is not available in de predefined socials of the Mosaico social block. Is there a way to add other predefined buttons in the footer like TikTok?
1 vote
1 answer
109 views

Create customized "block" in Mosaico

My website is on Drupal. We have preformatted Mosaico templates with header (view in your browser) and footer (social media buttons, organizational address, and unsubcribe options) in English. ...
2 votes
3 answers
92 views

What browser does Mosaico work in?

Currently on: CiviCRM - 5.3.1 Mosaico - 2.0-beta3.1512698300 CiviCRM Bootstrap theme - 0.1-alpha14 Flexmailer - 0.2-alpha5 In Firefox 'Quantum' - when hitting Continue on a mailing created this ...
0 votes
1 answer
65 views

Mosaico mail template URL's don't function properly

I'm using Mosaico to create a mail template. I have 4 different tokens in the email (2 web links and 2 Mailto: addresses). When the test email comes through everything looks good but the live ...
2 votes
0 answers
27 views

How to make all editors use the same images?

I've decided to get my images in order in our CiviCRM installation under Joomla so that we can use the same images in mailings, articles and events. We are using Mosaico as the Mailing editor so there ...
2 votes
0 answers
28 views

Where is the image compression level set for images contained in mailings?

I've noticed that if you use the 2x or 3x image in Mosaico, which is a good idea, the image in your mailing will be quite large. Is it possible to change the jpeg compression setting to make these ...
0 votes
0 answers
27 views

Duplication of CiviMail subject when delivered to an inbox

Can anyone tell me why 'February 2021' is repeating and is there a way to stop it? It only appears once in the Mosaico template I use as 'PreHeader Text' yet I can't seem to stop the duplication when ...
2 votes
3 answers
73 views

Auto save mailing editing template in Mosaico

I have a question about creating a mailing with mosaico (civicrm/a/#/mailing/[number]), Why does auto-save not always apply when is changed? When you click close or test buttons its saved, but it ...
4 votes
2 answers
152 views

Is A/B testing possible using Mosaico?

When I go through the Create new A/B test workflow, it presents me with a traditional mailing interface, even though I have Mosaico installed. I'm pretty sure that means A/B testing is not possible ...
3 votes
1 answer
81 views

How can I fix broken clickthrough URLs in Mosaico emails?

I've just started in on an issue with a D8 site, currently running Civi 5.25 and Mosaico 2.5. Emails sent using Mosaico with clickthrough tracking contain a mix of correct and incorrect URLs. If I add ...
5 votes
1 answer
53 views

Is it possible to have a user that's only capability is to work with Mosaico. Specifically to Create/modify templates

I'm a one man show and this is my first excursion into setting ACLs. I have a volunteer that wants to work with me on creating & editing Mosaico email templates. At some point they may also be ...
1 vote
2 answers
57 views

Why would an email have much lower open rates in the final part of an A/B test, but only in Gmail?

Recently, we sent an A/B test using Mosaico, which showed a unique open rate of about 27% for Gmail addresses. The final mailing, which was identical other than being sent a few hours later, had an ...
3 votes
2 answers
155 views

Smarty and Mosaico - compatibility?

Seeing a lot of smarty errors in Drupal log file for mailings using Mosaico template - looks like an error for every message sent so thousands filling log files. Nothing obvious in Mosaico template ...