Questions tagged [mosaico]

For problems with the Mosaico add on for CiviMail

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1answer
11 views

Insert svg file into mosaico mailing

When I try uploading a svg file into a mosaico mailing, I get a message that this file type is not allowed. Is there a way to change settings, that allows inserting svg files, and maybe other file ...
2
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0answers
17 views

How to add TikTok button to the footer of a Mosaico template?

The TikTok social button is not available in de predefined socials of the Mosaico social block. Is there a way to add other predefined buttons in the footer like TikTok?
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0answers
13 views

Mosaico text alignment

I see this question was asked a few years ago and just wondering if there's any answers to it now. When entering text into various blocks in Mosaico, if we align the text to justify it appears to work ...
2
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3answers
88 views

What browser does Mosaico work in?

Currently on: CiviCRM - 5.3.1 Mosaico - 2.0-beta3.1512698300 CiviCRM Bootstrap theme - 0.1-alpha14 Flexmailer - 0.2-alpha5 In Firefox 'Quantum' - when hitting Continue on a mailing created this ...
0
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1answer
61 views

Mosaico mail template URL's don't function properly

I'm using Mosaico to create a mail template. I have 4 different tokens in the email (2 web links and 2 Mailto: addresses). When the test email comes through everything looks good but the live ...
0
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1answer
61 views

Mailing_send_test - job_id is not valid

I am having a "Error in call to Mailing_send_test : job_id is not valid : 14" when I send test email in Mosaico (to one email or to a group) whereas email settings are working perfectly. My mailing ...
1
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0answers
17 views

How to make all editors use the same images?

I've decided to get my images in order in our CiviCRM installation under Joomla so that we can use the same images in mailings, articles and events. We are using Mosaico as the Mailing editor so there ...
2
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0answers
18 views

Where is the image compression level set for images contained in mailings?

I've noticed that if you use the 2x or 3x image in Mosaico, which is a good idea, the image in your mailing will be quite large. Is it possible to change the jpeg compression setting to make these ...
0
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1answer
117 views

Mosaico image upload and gallery error

When trying to upload an image to the Mosaico editor I get an internal server error and the image doesn't appear in the template nor in the gallery. However, when I check the upload folder the image ...
1
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1answer
25 views

Can't edit mosaico templates any more

Recently we migrated our site from Drupal to Wordpress, everything seems to be working fine however we can't edit mosaico templates we had created while we were on Drupal. Have bunch of JS errors on ...
1
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0answers
15 views

Line wrapping - breaking lines longer than 998 characters - in CiviCRM (CiviMail, Flexmailer, Mosaico)

We've have experienced in some cases on emails sent from CiviCRM the DKIM signatures were getting invalid. We use a self-managed email server for this, and usually DKIM is fine. After some research I ...
0
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0answers
22 views

Duplication of CiviMail subject when delivered to an inbox

Can anyone tell me why 'February 2021' is repeating and is there a way to stop it? It only appears once in the Mosaico template I use as 'PreHeader Text' yet I can't seem to stop the duplication when ...
2
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3answers
53 views

Auto save mailing editing template in Mosaico

I have a question about creating a mailing with mosaico (civicrm/a/#/mailing/[number]), Why does auto-save not always apply when is changed? When you click close or test buttons its saved, but it ...
3
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2answers
111 views

Is A/B testing possible using Mosaico?

When I go through the Create new A/B test workflow, it presents me with a traditional mailing interface, even though I have Mosaico installed. I'm pretty sure that means A/B testing is not possible ...
3
votes
1answer
59 views

How can I fix broken clickthrough URLs in Mosaico emails?

I've just started in on an issue with a D8 site, currently running Civi 5.25 and Mosaico 2.5. Emails sent using Mosaico with clickthrough tracking contain a mix of correct and incorrect URLs. If I add ...
5
votes
1answer
46 views

Is it possible to have a user that's only capability is to work with Mosaico. Specifically to Create/modify templates

I'm a one man show and this is my first excursion into setting ACLs. I have a volunteer that wants to work with me on creating & editing Mosaico email templates. At some point they may also be ...
1
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2answers
46 views

Why would an email have much lower open rates in the final part of an A/B test, but only in Gmail?

Recently, we sent an A/B test using Mosaico, which showed a unique open rate of about 27% for Gmail addresses. The final mailing, which was identical other than being sent a few hours later, had an ...
3
votes
2answers
94 views

Blank screen when reusing a previous mail (Mosaico)

When attempting to reuse a mail, things work normally until clicking 'Edit' which results in a mostly blank page - some of the Mosaico page is shown but not the content. What turns out to be ...
3
votes
2answers
133 views

Smarty and Mosaico - compatibility?

Seeing a lot of smarty errors in Drupal log file for mailings using Mosaico template - looks like an error for every message sent so thousands filling log files. Nothing obvious in Mosaico template ...
1
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1answer
35 views

Mailing not saved, must cleanup caches to be able to save again

Occasionally, we get a warning "Mailing has not been saved, Content maybe out of date, please refresh the page and try again" when trying to save a Mosaico mailing." The mailing does ...
1
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0answers
29 views

How to add a Google font to Mosaico?

I want to add a Google font called 'Red Hat Display' to Mosaico, to the versafix-1 template. The answer in the question here doesn't appear to work. There's been a few Mosaico releases since then, ...
3
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4answers
342 views

Mosaico editing

Mosaico displays editing icons depending on the nature of the text. However when text is to be edited the Format drop down does not include the ability to create bullets or numbered lists. Where are ...
0
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0answers
15 views

Does CiviCRM on WP send HTML templates with Mosaico?

Simple title, simple question, but actually I'm really wondering if they all work together? On Drupal, it's a full Yes but what about WP? I can send simple HTML but any template using css would fail. ...
1
vote
1answer
207 views

Mosaico 2.0, Drupal 7.64 - “Sorry an error occurred and your information was not saved”

Installed Mosaico 2.0-beta4 on Drupal 7.64 and CiviCRM 5.7.2. I followed all installation instructions and installed Shoreditch then Flexmailer then Mosaico. I'm getting an error - when I try and ...
0
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1answer
39 views

Blank screen when using versafix-1 templates

This weekend I migrated my site from one server to another. The htdocs remained the same, just the infrastructure was upgraded. I backed up my sql database and files and restored them in the new ...
0
votes
1answer
64 views

Error: require_once(): Failed opening required 'CRM/Core/ClassLoader.php'

PHP Error: require_once(): Failed opening required 'CRM/Core/ClassLoader.php' (include_path='.:/buildkit/build/dmaster/web/sites/all/modules/civicrm/:/buildkit/build/dmaster/web/sites/all/modules/...
1
vote
1answer
48 views

Image cropping with TinyMCE in Mosaico

Does anyone have image editing enabled in Mosaico through TinyMCE? I assume it is possible through Mosaico Toolbar Configurator. Additionally, what would be truly wonderful is if there was a way to ...
1
vote
1answer
29 views

Pre-header text for mosaico mailings shows twice

When using the Pre-header Text option in a Mosaico mailing like this: The preheader text shows twice in gmail like this: Is there a way to stop this happening?
0
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0answers
20 views

Random space characters were added in mailing

I have sent a newsletter yesterday using a Mosaico template. The final mail had arbitrary space characters, where one of them landed in one of the urls and render that url garbage. The spaces are not ...
1
vote
1answer
48 views

Cannot create or edit emails or templates in Mosaico

Just migrated a WordPress site to a new server. When we try to create, edit or adjust a template that uses Mosaico we cannot get the following (this is from the edit mosaico templates page and the ...
0
votes
1answer
50 views

Problem upgrading CiviCRM on Joomla with Flexmailer + Mosaico installed

Today I've been trying to get all of my known CiviCRM on Joomla probelms documented as issues to help improve the CiviCRM Joomla experience. One glitch that I'm trying to investigate is that on my ...
0
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2answers
113 views

Getting templates images on Mosaico

in Mosaico templates the images the images can't be seen. I don't understand why they are uploaded through this link: GET https://mydomain.com/mosaico/img/?method=placeholder&params=534,200 [HTTP/...
2
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0answers
43 views

Additional images in mailing using Mosaico

I have composed e-mail using Mosaico and everything looks fine. But, when I sent the mailing, I see two missing image placeholders in head and in the footer. I cannot realize why. I did the ...
1
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2answers
45 views

Mosaico: Unable to drag and drop images into Versafix template

I'm running civiCRM 5.28.3 on Joomla 3.9.21 with Mosaico version 2.5.159... When I try to drag an image into a content block, the dropzone in the content block resolves to a small square, and I cannot ...
3
votes
1answer
43 views

Unsubscribe link shows all groups in Civicrm

When an email recipients clicks on the unsubscribe link in a Mosaico email, every group in Civi is revealed. EG Are you sure you want to be removed from the mailing list(s) shown below: 100 plus ...
1
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1answer
84 views

Mosaico not displaying images in editor

When using Mosaico to build an email, I'm never seeing images in the editor - they display when sending tests or real emails, and when previewing the email, but in the editor they appear as a small ...
1
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0answers
23 views

Employer ID token not working with Mosaico

I'm composing an email with Mosaico that requires the following tokens: {contact.display_name} {contact.contact_id} {contact.current_employer} {contact.current_employer_id} The first three tokens work ...
1
vote
1answer
46 views

CSS shows at top of mosaico emails

Any ideas why I'm seeing a big block of CSS at top of the HTML preview, and email test of mailing from Mosaico? Everything is updated to latest versions (Civi, Flexmailer and Mosico) I've tried ...
0
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0answers
34 views

Mosaico extension 2.4 beta installation?

We have installed the latest of the mosaico extension (2.4.1592820024). Either entering the Mailings >> Mosaico templates area or Administer >> System status results in an error message ...
1
vote
1answer
56 views

CiviMail adding ?civiwp=CiviCRM to all links - causing links to be bad

Using Mosaico 2.3 (2.4 does not work for us) & traditional civimail. CiviCRM 5.27.1 WordPress 5.4.2 All url's in civimail append ?civiwp=CiviCRM - causing errors when linking to wordpress pages. ...
5
votes
0answers
54 views

Open tracking for long emails isn't triggered in Gmail as the tracking image is at the bottom of the message

With Mosaico templates, it isn't that difficult to reach Gmail's limit of 102kB with an email newsletter, after which your email message is clipped and not displayed in full. This is unfortunate in ...
0
votes
1answer
65 views

Mosaico templates don't work

I have loaded Civicrm on a localhost. Everything works fine. I enabled the Mosaico extension. To do this I installed an ImageMagick plugin on Wordpress, enabled the Flexmailer and the Shoreditch theme....
3
votes
2answers
126 views

Is it possible send a gif image correctly without breaking it?

I'm trying to create a email mosaico template with image .gif but jquery resize my image and send gif broken. Is there any option to send a .gif correctly? Thank you.
4
votes
2answers
182 views

What is the preferred way to do Marketing Automation in CiviCRM? CiviMail, Mosaico, Mautic, Forms, Landing Pages etc [closed]

This is more of a discussion point rather than a question, and I'm interested to get peoples views on topic. It's brief as I don't want to make it unreadable and please excuse the rushed ramblings and ...
1
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0answers
123 views

Mosaico not loading!

Yesterday I prepared a Mosaico mailing for approval. Today I was going to send it. But when I go to the mailing page, I get this error: "Mosaico cannot be displayed because this system does not meet ...
4
votes
1answer
53 views

Is is possible to save blocks from one mailing to reuse in another mailing using CiviCRM Mosaico?

I have two different newsletters – a monthly one to our full mailing list and a weekly one every other week to a smaller group. They use different templates so I cannot simply reuse a weekly issue as ...
3
votes
1answer
49 views

Is there a way to make all Mosaico blocks the same width?

When adding Mosaico blocks each has its own width. That creates problems if you want a different color for the external background but not have it change its width depending on the width of each ...
2
votes
1answer
161 views

Mosaico default template - unsubscribe setting

The default Mosaico template has unsubscribe option in header. However the token or destination url is for group unsubscribe rather than the more general opt-out token. I cannot see a way to ...
1
vote
0answers
41 views

Mosaico Toolbar Editor - how do we get file upload?

On the latest and greatest of Civi and Mosaico, I installed this extension: https://github.com/ginkgostreet/com.ginkgostreet.mosaicotoolbarconfig However, what plugin and toolbar control would get us ...
2
votes
1answer
151 views

Manage the image gallery in mosaico

As you upload images into Mosaico mailings they get stored in a Mosaico "Gallery". We're now beginning to find duplicate images in the gallery as different users have uploaded the same image at ...