Questions tagged [mosaico]

For problems with the Mosaico add on for CiviMail

28 questions with no upvoted or accepted answers
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55 views

Open tracking for long emails isn't triggered in Gmail as the tracking image is at the bottom of the message

With Mosaico templates, it isn't that difficult to reach Gmail's limit of 102kB with an email newsletter, after which your email message is clipped and not displayed in full. This is unfortunate in ...
4
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0answers
70 views

Using internal anchor links in Mosaico emails

Even though anchor links don't work in all mail clients, we have still been using them in emails for tables of content in a monthly newsletter. It seems like at least a few others have run into the ...
4
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0answers
76 views

After creating a mailing using Mosaico, can one save that as a new Mosaico template?

Quick answer seems to be no. Create a new mailing, pick one of the Mosaico templates. Add blocks, change text, etc., save it. Now after all that work I thought I'd like to save this as a new ...
2
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0answers
24 views

Where is the image compression level set for images contained in mailings?

I've noticed that if you use the 2x or 3x image in Mosaico, which is a good idea, the image in your mailing will be quite large. Is it possible to change the jpeg compression setting to make these ...
2
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0answers
47 views

Additional images in mailing using Mosaico

I have composed e-mail using Mosaico and everything looks fine. But, when I sent the mailing, I see two missing image placeholders in head and in the footer. I cannot realize why. I did the ...
2
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0answers
14 views

Mosaico: Signup with dedicated email address

Hello wonderful people! Does anyone know anything about subscribing to a mailing group with a dedicated email address? As a result you would always receive a mailing to that specific email, ...
2
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0answers
188 views

Ho do I add video to mosaic template mailing?

I'm trying to create an email using a mosaico template and I want to add a video. Is this possible?
2
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0answers
42 views

When / how is a contact created when sending out a test newsletter

Recently we stumbled upon duplicate contacts in our system, who had merely an email-address. After some digging it seems that they were created when users utilize Mosaico to design an email and then ...
1
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0answers
24 views

How to compose HTML Body from a Mosaico Template content?

I amb creating a Mailing via API calls. I dynamically create the Moisaico code. But when the Email gets created, it doesn't have any HTML code, so I can not send it. How can I get the HTML code from ...
1
vote
1answer
26 views

Weird Thing Happening with Trackable Emails and Multiple Civi Deployments

I work at a University where multiple departments use CiviCRM. For some reason, on one particular department, when I click on their emails that they send from CiviCRM, I get the following error: Sorry,...
1
vote
1answer
16 views

Insert svg file into mosaico mailing

When I try uploading a svg file into a mosaico mailing, I get a message that this file type is not allowed. Is there a way to change settings, that allows inserting svg files, and maybe other file ...
1
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0answers
22 views

How to make all editors use the same images?

I've decided to get my images in order in our CiviCRM installation under Joomla so that we can use the same images in mailings, articles and events. We are using Mosaico as the Mailing editor so there ...
1
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0answers
46 views

How to add a Google font to Mosaico?

I want to add a Google font called 'Red Hat Display' to Mosaico, to the versafix-1 template. The answer in the question here doesn't appear to work. There's been a few Mosaico releases since then, ...
1
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0answers
27 views

Employer ID token not working with Mosaico

I'm composing an email with Mosaico that requires the following tokens: {contact.display_name} {contact.contact_id} {contact.current_employer} {contact.current_employer_id} The first three tokens work ...
1
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0answers
143 views

Mosaico not loading!

Yesterday I prepared a Mosaico mailing for approval. Today I was going to send it. But when I go to the mailing page, I get this error: "Mosaico cannot be displayed because this system does not meet ...
1
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0answers
49 views

Mosaico Toolbar Editor - how do we get file upload?

On the latest and greatest of Civi and Mosaico, I installed this extension: https://github.com/ginkgostreet/com.ginkgostreet.mosaicotoolbarconfig However, what plugin and toolbar control would get us ...
1
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0answers
57 views

Versafluid Template in Mosaico

Is there a way to have the versafluid template available at Mosaico.io in CiviCRM? Should I export and upload the .html file in ext/uk.co.vedaconsulting.mosaico/packages/mosaico/templates/...
1
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0answers
22 views

Unable to submit Mosaico mailings

We have recently started using mosaico and despite test mailings being sent and received successfully we cant get any 'live'messages to send, to individuals or groups. When you hit submit it just ...
1
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0answers
129 views

civicrm mosaico optout token goes to unsubscribe page

Using Mosaico V2 This token - {action.optOutUrl} resolves to this: https://nbts1.nubay.net/civicrm/mailing/optout?reset=1&jid=112&qid=48&h=e3c048a15c39a655 which goes to this page ...
0
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0answers
12 views

Can't send test Mosaico email when using A/B testing subjects

I'm seeing an error Mailing cannot be sent. There are missing or invalid fields (subject). When trying to Test a CiviMail + Mosaico (2.8) on Civi 5.36 / D7 (flexmailer 1.1.2) and using multiple ...
0
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0answers
9 views

Link colours in Miscrosoft Outlook from emails produced with Mosaico

When I look at emails produced with Mosaico in Microsoft Outlook, the links that I have already followed come out in an almost unreadable light grey. There is an option in Mosaico UI to change the ...
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0answers
26 views

Duplication of CiviMail subject when delivered to an inbox

Can anyone tell me why 'February 2021' is repeating and is there a way to stop it? It only appears once in the Mosaico template I use as 'PreHeader Text' yet I can't seem to stop the duplication when ...
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0answers
20 views

Random space characters were added in mailing

I have sent a newsletter yesterday using a Mosaico template. The final mail had arbitrary space characters, where one of them landed in one of the urls and render that url garbage. The spaces are not ...
0
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0answers
37 views

Mosaico extension 2.4 beta installation?

We have installed the latest of the mosaico extension (2.4.1592820024). Either entering the Mailings >> Mosaico templates area or Administer >> System status results in an error message ...
0
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1answer
149 views

Mosaico image upload and gallery error

When trying to upload an image to the Mosaico editor I get an internal server error and the image doesn't appear in the template nor in the gallery. However, when I check the upload folder the image ...
0
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0answers
74 views

Mosaico - how to 'insert' templates from a previous host?

I'm moving hosts, and want to preserve a number of Mosaico templates that I've created. Mosaico had to be re-installed. It is running, but the templates are now gone. I have backups of the SQL tables. ...
0
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0answers
55 views

"New Mailing" doesn't take me to Mosaico

We've had Mosaico installed for a while, and we like it, however, I don't think it is behaving as it should in our installation. Here is what I think should happen: Select Mailings / New Mailing A ...
0
votes
1answer
69 views

Mailing_send_test - job_id is not valid

I am having a "Error in call to Mailing_send_test : job_id is not valid : 14" when I send test email in Mosaico (to one email or to a group) whereas email settings are working perfectly. My mailing ...