Questions tagged [opt-out]

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22 views

CiviMail Unsubscribe link goes to a generic/undefined Wordpress page

When the recipients of my mailing try to click on the "Unsubscribe" link the user is taken to a generic/undefined page that reads: "CiviCRM Do not delete this page. Page content is ...
2
votes
0answers
12 views

checksum link calls up wrong form

I am using WordPress 5.4 and CiviCRM Version 5.18.4. I am trying to include an "unsubscribe" link to put at the bottom of NON-bulk emails (including those sent by CiviRules). I have created ...
2
votes
2answers
67 views

A Couple of Questions from a Newbie

I apologize ahead of time, I was brought on to fix a company's website, but they asked me to do their CiviCRM. Instead, I've never done this, nor have I ever heard of it before this. They have a few ...
0
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0answers
10 views

there is an error in your request - civimail opt-out from browser

I have started receiving opt-out error messages from users who try opting out of bulk mailing. This only happens if user views email following the {mailing.viewUrl} token. The opt-out link works if it ...
0
votes
1answer
35 views

Missing input parameters error on opt-out form

Our site is producing fatal "Missing input parameters" errors from the mailing opt-out form. This happens several times every day at random times. I have looked at a few other SE posts with similar ...
0
votes
1answer
30 views

How to prevent CiviCRM contact from receiving emails for Scheduled Reminders

When a contact (dashboard) is edited, I see Communication Preferences as the option where I can tick NO BULK EMAILS or under Privacy "Do not mail" Will that stop the emails from being sent during ...
2
votes
1answer
117 views

Mosaico default template - unsubscribe setting

The default Mosaico template has unsubscribe option in header. However the token or destination url is for group unsubscribe rather than the more general opt-out token. I cannot see a way to ...
2
votes
0answers
20 views

Is there a way to limit the child groups displayed on an opt out message?

If you have a mailing group with child sub groups, when you offer an "opt out from this list" option, all child groups are displayed - including ones that the recipient isn't a member of eg a parent ...
1
vote
0answers
102 views

civicrm mosaico optout token goes to unsubscribe page

Using Mosaico V2 This token - {action.optOutUrl} resolves to this: https://nbts1.nubay.net/civicrm/mailing/optout?reset=1&jid=112&qid=48&h=e3c048a15c39a655 which goes to this page ...
1
vote
1answer
59 views

HOWTO create full list of Contacts in ON HOLD status

I may be missing something, but I'm trying to exclude (from a contact export list) all contacts that have a "ON HOLD" status for their primary email, particularly if it's an Opt-Out, but Bounce would ...
1
vote
1answer
33 views

Opt out by email — return address doesnt exist

I am testing our ability to include opt-out as well as unsubscribe by email options to a bulk email newsletter. When I try to opt-out/unsubscribe from a test message (as recipient) using the ...