Questions tagged [opt-out]

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Unsubscribed still receiving emails after opt-out

We have an issue here where a user opt-out from an email subscription and still is receiving newsletter. anybody have seen this issue ? Kind regards
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64 views

Opt Out fails with a 'Could not find a valid session key'

I've spent a ton of volunteer hours getting CiviCRM 5.37.2 set up for this new non-profit on a WordPress site. Got Sparkpost hooked up to CiviMail. Tested the Unsubscribe/Opt-Out link in the footer ...
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  • 733
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opt-out triggers "There was an error in your request"

People who click on an opt-out URL in our civimail get an error screen like "Sorry, due to an error, we are unable to fulfill your request at the moment." The ReportError extension captures ...
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Civimail - loss of opt-out, unsubcribe & forwarding

I have a Drupal 7.79 and a Joomla 3.9.25 site on the same server, both running Civi 5.35.1 and both with loss of unsubscribe, opt-out and forwarding capability. Flexmailer is enabled on both sites. In ...
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  • 533
2 votes
1 answer
24 views

Providing opt-out link when sending an email directly from a contacts record

does anyone know if the "{contact.is_opt_out}" token works when sending an email directly from the contact record. On testing, I can't seem to get it to work. No link appears in the message ...
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  • 455
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1 answer
62 views

CiviMail Unsubscribe link goes to a generic/undefined Wordpress page

When the recipients of my mailing try to click on the "Unsubscribe" link the user is taken to a generic/undefined page that reads: "CiviCRM Do not delete this page. Page content is ...
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2 votes
0 answers
18 views

checksum link calls up wrong form

I am using WordPress 5.4 and CiviCRM Version 5.18.4. I am trying to include an "unsubscribe" link to put at the bottom of NON-bulk emails (including those sent by CiviRules). I have created ...
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2 votes
2 answers
81 views

A Couple of Questions from a Newbie

I apologize ahead of time, I was brought on to fix a company's website, but they asked me to do their CiviCRM. Instead, I've never done this, nor have I ever heard of it before this. They have a few ...
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1 answer
90 views

Missing input parameters error on opt-out form

Our site is producing fatal "Missing input parameters" errors from the mailing opt-out form. This happens several times every day at random times. I have looked at a few other SE posts with similar ...
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0 votes
1 answer
35 views

How to prevent CiviCRM contact from receiving emails for Scheduled Reminders

When a contact (dashboard) is edited, I see Communication Preferences as the option where I can tick NO BULK EMAILS or under Privacy "Do not mail" Will that stop the emails from being sent during ...
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  • 831
3 votes
2 answers
251 views

Mosaico default template - unsubscribe setting

The default Mosaico template has unsubscribe option in header. However the token or destination url is for group unsubscribe rather than the more general opt-out token. I cannot see a way to ...
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  • 1,139
2 votes
0 answers
24 views

Is there a way to limit the child groups displayed on an opt out message?

If you have a mailing group with child sub groups, when you offer an "opt out from this list" option, all child groups are displayed - including ones that the recipient isn't a member of eg a parent ...
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  • 403
1 vote
0 answers
138 views

civicrm mosaico optout token goes to unsubscribe page

Using Mosaico V2 This token - {action.optOutUrl} resolves to this: https://nbts1.nubay.net/civicrm/mailing/optout?reset=1&jid=112&qid=48&h=e3c048a15c39a655 which goes to this page ...
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  • 1,139
1 vote
1 answer
70 views

HOWTO create full list of Contacts in ON HOLD status

I may be missing something, but I'm trying to exclude (from a contact export list) all contacts that have a "ON HOLD" status for their primary email, particularly if it's an Opt-Out, but Bounce would ...
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1 vote
1 answer
35 views

Opt out by email -- return address doesnt exist

I am testing our ability to include opt-out as well as unsubscribe by email options to a bulk email newsletter. When I try to opt-out/unsubscribe from a test message (as recipient) using the ...
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