Questions tagged [opt-out]
The opt-out tag has no usage guidance.
15
questions
1
vote
0
answers
22
views
Unsubscribed still receiving emails after opt-out
We have an issue here where a user opt-out from an email subscription and still is receiving newsletter.
anybody have seen this issue ?
Kind regards
0
votes
0
answers
64
views
Opt Out fails with a 'Could not find a valid session key'
I've spent a ton of volunteer hours getting CiviCRM 5.37.2 set up for this new non-profit on a WordPress site. Got Sparkpost hooked up to CiviMail. Tested the Unsubscribe/Opt-Out link in the footer ...
- 733
0
votes
0
answers
27
views
opt-out triggers "There was an error in your request"
People who click on an opt-out URL in our civimail get an error screen like "Sorry, due to an error, we are unable to fulfill your request at the moment." The ReportError extension captures ...
- 710
0
votes
0
answers
55
views
Civimail - loss of opt-out, unsubcribe & forwarding
I have a Drupal 7.79 and a Joomla 3.9.25 site on the same server, both running Civi 5.35.1 and both with loss of unsubscribe, opt-out and forwarding capability.
Flexmailer is enabled on both sites.
In ...
- 533
2
votes
1
answer
24
views
Providing opt-out link when sending an email directly from a contacts record
does anyone know if the "{contact.is_opt_out}" token works when sending an email directly from the contact record. On testing, I can't seem to get it to work. No link appears in the message ...
- 455
0
votes
1
answer
62
views
CiviMail Unsubscribe link goes to a generic/undefined Wordpress page
When the recipients of my mailing try to click on the "Unsubscribe" link the user is taken to a generic/undefined page that reads: "CiviCRM Do not delete this page. Page content is ...
- 161
2
votes
0
answers
18
views
checksum link calls up wrong form
I am using WordPress 5.4 and CiviCRM Version 5.18.4. I am trying to include an "unsubscribe" link to put at the bottom of NON-bulk emails (including those sent by CiviRules).
I have created ...
- 343
2
votes
2
answers
81
views
A Couple of Questions from a Newbie
I apologize ahead of time, I was brought on to fix a company's website, but they asked me to do their CiviCRM. Instead, I've never done this, nor have I ever heard of it before this.
They have a few ...
0
votes
1
answer
90
views
Missing input parameters error on opt-out form
Our site is producing fatal "Missing input parameters" errors from the mailing opt-out form. This happens several times every day at random times. I have looked at a few other SE posts with similar ...
- 710
0
votes
1
answer
35
views
How to prevent CiviCRM contact from receiving emails for Scheduled Reminders
When a contact (dashboard) is edited, I see Communication Preferences as the option where I can tick NO BULK EMAILS or under Privacy "Do not mail"
Will that stop the emails from being sent during ...
- 831
3
votes
2
answers
251
views
Mosaico default template - unsubscribe setting
The default Mosaico template has unsubscribe option in header. However the token or destination url is for group unsubscribe rather than the more general opt-out token. I cannot see a way to ...
- 1,139
2
votes
0
answers
24
views
Is there a way to limit the child groups displayed on an opt out message?
If you have a mailing group with child sub groups, when you offer an "opt out from this list" option, all child groups are displayed - including ones that the recipient isn't a member of
eg
a parent ...
- 403
1
vote
0
answers
138
views
civicrm mosaico optout token goes to unsubscribe page
Using Mosaico V2
This token - {action.optOutUrl}
resolves to this:
https://nbts1.nubay.net/civicrm/mailing/optout?reset=1&jid=112&qid=48&h=e3c048a15c39a655
which goes to this page
...
- 1,139
1
vote
1
answer
70
views
HOWTO create full list of Contacts in ON HOLD status
I may be missing something, but I'm trying to exclude (from a contact export list) all contacts that have a "ON HOLD" status for their primary email, particularly if it's an Opt-Out, but Bounce would ...
- 945
1
vote
1
answer
35
views
Opt out by email -- return address doesnt exist
I am testing our ability to include opt-out as well as unsubscribe by email options to a bulk email newsletter.
When I try to opt-out/unsubscribe from a test message (as recipient) using the ...
- 11