Questions tagged [paypal]

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CiviCRM's PayPal - Website Payments Pro no longer supported for new PayPal business customers

I have installed CiviCRM (5.50.1) on WordPress (6.0) for an Australian Not-For-Profit (NFP). The NFP has an existing PayPal Business account for credit card payments used with a PayPal button-based ...
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12 views

Paypal button on Webform CiviCRM - has this ever been resolved?

Using CiviCRM 5.45.4, Drupal 7.87, Webform 7.x-4.24, Webform CiviCRM 7.x-5.7. I see a number of questions here and issue reports on the Civi webform issues list but I don't see any confirmation this ...
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1 vote
1 answer
25 views

What are the steps for changing the amount for a recurring payment when using PayPal - Website Payments Standard

Scenario is a membership / subscription. The amount to be charged has increased. Does this require the amount to be updated just at the PayPal end, or are changes also needed at the civi end to ensure ...
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1 answer
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Could not find valid value for id for event thankyou

after registering for an even using PayPal - Website Payments Standard (with the CiviCore processor) the transaction worked and email was fired but the user sees this instead of the thank you page. ...
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1 answer
31 views

Recurring Payments via PayPal

How do I stop Civi sending a receipt notification to member that pays a recurring contribution via PayPal. They get one from PayPal and one automatically sent from Civi so we are getting calls ...
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0 answers
11 views

Getting errors attempting to update recurring transactions with PayPal

In attempting to change the credit card number of a recurring transaction, we are getting the following message: Sorry, due to an error, we are unable to fulfill your request at the moment. You may ...
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1 vote
1 answer
23 views

PayPal recurring payments delayed by days

We've been using recurring payments with the 'PayPal - Website Payments Pro' processor for several years now. In the past we'd see an occasional delay between the user's submitting the payment on a ...
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  • 724
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1 answer
28 views

Is there a way to pass additional information (e.g. Description) to the PayPal payment-processor?

We are using PayPal as our payment processor and Xero for our accounting. When reconciling the PayPal items generated from CiviCRM we noticed a field called "Description" that is usually ...
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1 answer
34 views

Can I set up PayPal integration so all purchases and donor information are automatically recorded on CiviCRM?

Can we integrate CiviCRM with PayPal so that any purchases through our website are recorded on the CiviCRM donor info?
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2 votes
1 answer
54 views

When using PayPal, we DON'T want to collect credit card info!

I've searched for the answer to this, but haven't found it. Our issue is we want to have a contribution page with PayPal and Pay Later capability but don't want credit card information entered on our ...
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1 vote
1 answer
12 views

Paypal Item Title Prefix

In the information transmitted to Paypal for payments, Civi adds a prefix to the "Item Title". E.g. Donations through the "Donations" contribution page have a Paypal Item Title ...
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  • 81
1 vote
1 answer
83 views

Problem with PayPal IPNs not going through

End of year and we are getting membership renewals. We've used PayPal for years no problem, but since Dec 1, the IPNs (instant purchase notifications) are not working correctly. The transactions are ...
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1 answer
21 views

Are others experiencing problems with PayPal

We're recently having problems with PayPal payments leaving transactions in a Pending state even though the PayPal payment goes thru.
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2 answers
74 views

PayPal IPN Notification Inconsistently Received

Random completed PayPal transactions are not being updated in CiviCRM and the contribution records are incorrectly left as "Pending." I have worked with PayPal to confirm that all IPN ...
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  • 185
1 vote
0 answers
40 views

Showing Payment Methods on Civi Receipt

We currently accept two payment methods: PayPal and Credit Card. Is there a way to show which payment method was used in the transaction on the CiviContribute receipt? I'd like to show it in this ...
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  • 11
2 votes
1 answer
43 views

PayPal standard recurring payments fail with "Access Denied"

CiviCRM version 5.30.0, Wordpress 5.5.1, PHP 7.2.34 Single payments passed to PayPal proceed fine, but recurring payments are blocked by PayPal, reporting "Access Denied. You don't have ...
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2 votes
1 answer
32 views

Access Denied when making Contributions with Auto renewal and discount

When making a contribution (i.e. membership payment) I get an Access Denied message from Paypal, where the following conditions apply: An applicable Discount is enabled The user has toggled the Auto-...
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3 votes
1 answer
129 views

WordPress 5.5 'breaks' CiviCRM frontend pages without upgrade to 5.26+

The links in our renewal notifications stopped working following the automatic site upgrade to Wordpress 5.5 on Aug 11th. What happened is that the links just arrived at the 'Wordpress Base Page', in ...
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3 votes
1 answer
132 views

Paypal Standard Payments are being accepted but marked as incomplete transaction (pending) DashboardCiviCRM 5.#.# on Drupal 7

The contribution dashboard on CiviCRM 5.#.# on Drupal 7 is showing that PayPal standard payments are pending but the payment is going through. All PayPal payments are showing as pending including ...
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1 vote
0 answers
70 views

CiviCRM does not update status of PayPal Standard transactions after update to 5.27.2

Wordpress 5.4.2, CiviCRM 5.27.2 After updating CiviCRM to the latest version (5.27.2) CiviCRM stopped updating the status of contributions when payment is made using PayPal Standard payment procesor. ...
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1 vote
0 answers
31 views

Redirect TO PayPal Standard working for Events but not contribution pages

I have a site where payment for an event via Paypal Std works fine, but a contribution page set to use Paypal Std does not redirect to Paypal but just completes without leaving the site. There are no ...
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1 vote
0 answers
35 views

PayPal Standard payments returning contribution status Pending

I've tried to search through the questions but not found anything similar (apologies if I have missed it). We have CiviCRM 5.24.4 and Drupal 7.72 with PayPay Standard. Payments are coming back as ...
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0 votes
1 answer
30 views

I've got 100% discount, PayPal and the register button does not show for civiEvent, how do I get it to show?

CiviCRM 5.26.2 Ominpay version of PayPal payments CiviDiscount We apply the 100% discount code and the payment form is hidden. There is no register button. Using the browser inspection tool, there is ...
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0 votes
0 answers
87 views

Thank you page not loading after payment

I have a new WordPress site with CiviCRM installed. I'm testing recurring payments using PayPal, but a problem occurs after the payment has been made. The browser tries to return to the site/merchant,...
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  • 11
1 vote
0 answers
40 views

PayPal Recurring Payments & Fixed Membership Type

I am new to CiviCRM, and still feeling my way around. This issue starts with some IPN failure notifications we're getting from PayPal. Researching these, I found they are only occurring on recurring ...
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1 vote
0 answers
63 views

PayPal integration (in the UK)

I am helping a few organisations who have been using PayPal Website Standard for recurring contributions, which results in completely unmanagable payments - there's no API to amend them or even cancel ...
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  • 3,688
0 votes
0 answers
37 views

Event email receipt doesn't have Total amount data

The email receipt which is sent after registering for an event is not having the "Total Amount" data and it is showing blank in the row. This is happening with "PayPal - Website Payments Standard" ...
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  • 103
1 vote
1 answer
45 views

Paypal PCI Compliance

Should the Omnipay Paypal checkout option be able to pass Paypal's PCI compliance checks? I have a client with a Paypal account ( although this is a payments pro account ) which has been limited ( ...
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  • 343
3 votes
0 answers
39 views

In CiviCRM Event Paypal payment not reflecting multiple participants

In CiviCRM - We have an event with multiple participants. Registration of participants works well and reflects total price (https://www.thesel.org/index.php?option=com_civicrm&task=civicrm/event/...
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  • 31
1 vote
0 answers
47 views

Can Omnipay ( Paypal Checkout ) be used with membership signups / contributions using a CiviCRM Webform?

I've been able to setup and configure Omnipay using Paypal checkout without issue. However, I seem unable to use it with Civicrm webform to take membership payments. The only reference to it can ...
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  • 343
1 vote
1 answer
114 views

Which payment processor to use for the new 'Paypal checkout'?

A while ago there was a announcement that CiviCRM now offers "PayPal Checkout". Which payment processor should we be using to utilise Paypal checkout? In the list of Paypal payment processors on ...
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  • 343
2 votes
0 answers
48 views

Event Email receipt doesn't have the profile information

I have an event which accepts multiple participants registration, I have used a profile and another different profile for the additional participants and I have checked the "Same Email address" ...
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  • 103
1 vote
0 answers
21 views

Paypal header issues

I get this error when testing donations, the result is the same in test and live environments. "Error Payment approval failed with message :Security error Security header is not valid" I searched ...
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  • 11
1 vote
1 answer
85 views

Guidance Needed on using CiviCRM API + PayPal to Complete Membership Contribution Payment

I'm at a total loss on how to make this work. I am using the CiviCRM API to create a contact, create a membership for that contact, and even create a contribution if that person selects check, ...
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2 votes
0 answers
42 views

How to setup stripe recurring payments after migrate from paypal?

Stripe has acquired all the recurring payment profile from Paypal. But Stripe support team were not able to help setting up recurring payments and connect to existing payment profile on CiviCRM. Can ...
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  • 2,846
1 vote
1 answer
144 views

PayPal Pro IPN returns 403 error

Have been receiving email from PayPal that IPN is not working. One off donations were updated but not recurring payments. I am on CiviCRM 5.16.4 How can I fix it please? I have tried this but still ...
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  • 2,846
1 vote
1 answer
309 views

This transaction cannot be processed. The merchant's account is not able to process transactions

I am getting this error message in Paypal (Live transaction) My sandbox (testing) working alright This transaction cannot be processed. The merchant's account is not able to process transactions. ...
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2 votes
0 answers
32 views

Settings for moving recurring payments to Stripe

I am in the process of moving from Paypal to stripe. Stripe has has an enquiry as follows: "Please let me know if the data should be imported as cards[0] or card sources[1]. If you're not sure, I ...
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  • 2,846
2 votes
0 answers
21 views

CiviDiscount automatic discount lost after clicking cancel on Paypal Standard

I have CiviDiscount set to offer a discount to members on an event price set. This is working fine. However if the event registration uses Paypal Standard and the user goes through to the Paypal ...
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  • 2,345
3 votes
1 answer
137 views

Steps to move from paypal to Stripe?

If I move from paypal to stripe, what steps or information I need to take into consideration in terms of recurring contribution? And how to initiate the moving existing recurring contribution profiles?...
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  • 2,846
2 votes
2 answers
77 views

PayPal recurring payments are in pending state

How do I get PayPal Express recurring payments to be recorded correctly? They are in pending mode. No error in ConfigAndLog that corresponds to the processing time. It uses PayPal Express, there is no ...
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0 votes
1 answer
38 views

Paypal Payments Pro give 'Internal service Error' on checkout

I'm trying to hook up Paypal payments using Paypal Payments Pro. I'm trying to use the sandbox and live payments account and I keep getting the 'Internal Service Error' on checkout. This happens when ...
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  • 343
1 vote
0 answers
16 views

Donor's name is overwritten with name on Paypal account

I have set up a contribution page using Paypal Express (the one in core). I have added a profile which includes the first and last names of the contact. But when the contact is created, these names ...
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  • 1,247
0 votes
1 answer
56 views

What is stopping to update recurring payment or billing details!

Some of our donors have reported that they were not able to update the amount or cancel their recurring subscription payment using the standard email receipt that gets sent from CiviCRM. I am using ...
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  • 2,846
3 votes
1 answer
133 views

PayPal Standard - users getting "Could not find a valid session key"

Occasionally users at our site are getting "Could not find a valid session key" messages when making payments through PayPal Standard. The payment succeeds but this message unsettles users. ...
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  • 1,007
0 votes
1 answer
68 views

Paypal Sandbox - Internal Service Error

I'm trying to hook up Paypal payments using Paypal Pro. I'm trying to use the sandbox ( although we have a valid Pro account for live payments ) and I keep getting the 'Internal Service Error' this ...
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  • 343
0 votes
0 answers
67 views

Can CiviEvent work with PayPal?

We can't seem to get CiviEvent to work with a user's PayPal account. All works well if the user enters a CC# on our site, but nothing works if the user tries to use their PayPal account. When PayPal ...
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1 vote
0 answers
130 views

Pending (incomplete transaction)

I have a CiviCRM event linked on my web site, and one person tried to purchase tickets to the event several times. She says she was eventually able to log into her PayPal and complete the transaction....
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  • 31
2 votes
2 answers
57 views

PayPal Pro Button not working - returns to blank event form

We use PayPal Pro for our event pages. This is what is currently happening: Person fills in the event registration profile. Person clicks PayPal checkout button, enters their PayPal information. When ...
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  • 81
2 votes
1 answer
81 views

Unable to cancel a PayPal_Standard recurring transaction

I created a contribution page using the PayPal_Standard payment processor. When I used it to set up a recurring contribution, it seemed to be set up ok, but I was unable to cancel it, either using ...
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