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Questions tagged [receipts]

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2
votes
1answer
26 views

Why is the billing name missing from the contributions email receipt?

Emails being generated from new members are now missing 'billingName'. I'm not sure when this happened, we are on 5.11. The presentation of the output is Billing Name and Address <blank> <...
2
votes
1answer
65 views

How to change the date format for the receipt date in a template

I'm using the "Thank-you letters - print or email" functionality to generate a receipt for contributions. I created a new template with all the information needed. However we have a problem to display ...
1
vote
1answer
16 views

Admin-generated receipts show server name in email 'from' field

When we process a contribution in the back end and click the 'Send receipt?' button, a receipt is sent to the user from the address of our server (which is not listed in our 'FROM email address' list)....
2
votes
1answer
57 views

Confirmation receipt sent from strange sender address

If I send a confirmation receipt (checked 'Send Confirmation and Receipt?' during renewal of a membership), the sender address is wrong if the preferred is chosen. In stead of displaying the address ...
1
vote
0answers
20 views

Online Membership receipt doesn't show address fields from Profiles

I have an online membership form which takes an alternate (custom location type) address in a profile. On the receipts, these fields are always empty whether the user has filled them out or not (...
2
votes
0answers
47 views

Contribution tokens for receipts

We're trying to create online receipts for Memberships, Contributions and Events and we would like to include the contribution source, and payment instrument for in the receipts. The question is, is ...
2
votes
1answer
20 views

Which template is used for receipts sent from admin entry and renewal of memberships?

If I go into CiviCRM and create or renew a membership as opposed to them doing it themselves online, which template is used for the receipt? Specifically I mean if you check the "send confirmation and ...
0
votes
1answer
28 views

Receipt template formatting (still) broken?

We've upgraded civicrm multiple times the last few years. At a certain point, the receipt templates broke. It stopped showing credit card information and membership start/end date (for membership ...
1
vote
2answers
26 views

How to generate a receipt when Pay Later contribution is received

I am using a Contribution page to take payments for Memberships, and wish to use the 'Pay Later' option. I can set this up and it records the contribution OK, and a administrator can record the ...
0
votes
1answer
49 views

Receipt template $line.description not showing

Hoping for some assistance for some issues with the invoice and receipt for the online contributions. Even though the script for the line item description is present in the template (below), no ...
1
vote
0answers
22 views

Organization details missing from membership online receipts for on behalf of function

Civi 4.7.26 and Civi 4.7.27, Drupal 7.56 We've run into an issue where the information from the on behalf of profile for organizations is not appearing in the online membership receipt sent to the ...
1
vote
2answers
75 views

webform event registration - no receipts from contribution page?

I have a webform that registers one participant for multiple events. payment is handled through one specific contribution page, that is set to send receipts. But it sends nothing. Other webforms (...
3
votes
1answer
59 views

Sending PDFs on event notifications and reciepts - disabling

Why is it when you go to: civicrm/admin/setting/misc?reset=1 Admin->System Settings->Misc And set "Attach PDF copy to receipts" to "no" that PDFs are still being attached to receipts? This appears ...
0
votes
1answer
112 views

How to add logo to Contributions - Receipt (on-line)

I am using Civi 4.7.29 on Wordpress 4.9.1 I need to make our online receipts look nicer. I tried adding a table to the template Contributions - Receipt (on-line) and adding the HTML for the logo ...
0
votes
1answer
43 views

Edit Contribution Form for receipt

How do I edit a contribution form to show the name of the organization and to put a note in like membership allows?
1
vote
0answers
35 views

“Receipts - print or email” not working from Advanced Search

I carry out the following steps: Perform an Advanced Search displaying as contributions Select one or more contributions From the actions menu select Receipts - print or email No matter how many ...
1
vote
2answers
34 views

Version 7.x-4.7.24 I need to send letters to contributors that gives them detailed information on each donation they have made for the year

I looked in several places. One answer said to go to Find Contributions, actions, Thank-you letters for contributors, Group Contributions by contact. When I follow those instructions I do not find a ...
4
votes
2answers
133 views

How do I print the “received date” on an invoice?

I have an urgent problem with invoices. For our finance department, I have to print out all invoices we generated this year. On the invoice, it HAS to display the date the invoice was issued, but ...
1
vote
2answers
30 views

The iATS payments “modify your payments” links fail in receipts to donors. Is there a workaround?

Using CiviCRM 4.7.22 and iATS Payments 1.6.1. Auto receipts from Civi advise recurring donors that "You can cancel future contributions by visiting this web page" and "You can update recurring ...
0
votes
2answers
44 views

Adding contribution_id or transaction_id to Receipt

I've searched and can't find anything that works. How do I add the Contribution ID and/or transaction_id to a receipt (Online and Offline)? What I'm looking for is a way to easily find a ...
1
vote
0answers
20 views

CiviCRM Receipt Text for Offline Join and Renew

Can someone please explain where the text for the two fields is coming from? receipt_text_signup and receipt_text_renewal CiviCRM 4.7.x on Drupal 7. {if $formValues.receipt_text_signup} <p&...
1
vote
1answer
52 views

How do I test Online Contribution Receipts?

How do I test the edits I make to online contribution receipts? Is making a test contribution using the online form the only way, or recommended way?
1
vote
1answer
25 views

Importing Contributions - Email Receipt

When importing contributions I would like receipts to go to the contacts that made the payment. What is the best approach to make this happen?
1
vote
0answers
81 views

Why don't contributions paid via a private page, using PayPal, complete and send receipts?

Edited 2017 08 01; The problem still exists despite upgrades to WordPress 4.8.0 / CiviCRM 4.7.22. Recent findings and advice indicate that the issue may be due to the fact that this payment is ...
3
votes
1answer
74 views

Receipting for multiple event registrations via webform

We have a webform that allows you to register multiple people for multiple events. Once they have paid we would like them to receive an email receipt that they can print out and bring along to the ...
2
votes
1answer
89 views

Recurring donations are receiving recurring email receipts after update

I updated to 4.6.27, and recurring donations started re-sending out email receipts each month. The old behaviour was to send an email receipt when they made their contribution but not a monthly email. ...
1
vote
0answers
20 views

CiviCRM Event Email Receipt Displays Custom Field Attributes Rather Than Values

A similar question has been answered in 2015, but it was not resolved: Contribution email receipt with custom fields shows array in template I'm having a similar issue. But instead of custom fields ...
1
vote
1answer
28 views

Donors are receiving multiple receipts with ACH contributions

Wordpress 4.7.3 Civi 4.6.26 iATS Payments for our processor When donors make an ACH donation they get receipt right away and then a second one when the it clears their bank and the donation in Civi ...
0
votes
1answer
122 views

Contribution=Membership+Donation incorrect for CiviCRM 4.7.12 on WordPress 4.6.1

I'm setting up a Signup, Renew, Donate page for both Membership signup/renewal and adding in an optional donation. I first tried setting the Financial Type = Membership. Everything worked fine, except ...
1
vote
2answers
64 views

Civi membership receipt emails - how to turn on/off per membership?

We have many automated renew memberships with automated recurring contribution profiles. Civi has a great system of sending automated payment receipts for each of these automated contributions through ...
3
votes
1answer
125 views

How to use Campaign ID (as a token) in Contribution Invoice/Email Receipt Template

We use Campaign ID (renamed using Word Replacer to "Project ID") to categorize different kinds of contributions. Some come in through online contribution pages, and some are entered manually on ...
1
vote
0answers
31 views

Missing total amount in receipt after civicrm upgrade 4.5 to 4.6

I have upgrade civicrm 4.5 to 4.6. After that token {$formValues.total_amount|crmMoney:$currency} is not printing the total amount in emails. The template used is one of the System workflow messages ...
1
vote
2answers
27 views

Why Membership and Other Amount doubles receipt amount

Weirdness I can't find answer to. I hope I can articulate this well enough. If not, I'll make a screencast. And is not the same as Contribution page "other amount" option causes weird ...
1
vote
0answers
25 views

eWAY payment processor not sending receipts on membership signup

When signing up for membership using contribution page, our eWAY payment processor is not generating a receipt for the end user. The Civi contact is created correctly, the Civi receipt is sent to the ...
1
vote
1answer
98 views

CiviCRM 4.7 contribution receipts

Prior to updating to CiviCRM 4.7 our customers received receipts that included: Membership fees with each item listed separately with a description and price. Transaction number Billing Name and ...
1
vote
1answer
27 views

How to assign a Contribution to a different contact or otherwise have the receipt go to a different contact

A contribution is made by Contact A, but they require the receipt to go to Contact B. What other option is there other than deleting the Contribution record and creating a new one for Contact B. I ...
5
votes
1answer
97 views

Contribution receipt showing no fields

We are using CiviCRM 4.7.10 on Joomla 3.6.2. The contribution receipt isn't showing any field data, except amount and date, though it does show the intro text put into he Contribution form. This ...
3
votes
1answer
65 views

Should a second receipt be sent when payment method is ACH with iATS?

Using the iATS payment extension, credit cards and ACH transactions are going through just like they're supposed to. The only hiccup is that one-time ACH transactions are generating a second 'online' ...
1
vote
1answer
94 views

No Civi Confirmation Email After Using Paypal

I apologize in advance, as this question seems to have been asked many times, but the answer is still not clear after looking at different responses. I am using Civi 4.7.7 and Wordpress. I am using ...
3
votes
1answer
152 views

Financial Type on Contributions - Receipt (on-line) template

We would like to add the contribution Financial Type to the Contribution (On-line) receipt template, so we communicate clearly to our donors where their money has gone. (Our Financial Types are named ...
1
vote
1answer
128 views

Contribution emails not being sent - Direct Deposit/Pay Later

For online contributions, the only email that gets sent is when the contributor pays immediately (receipt). Thank you emails are not automatically sent and I cannot work out whether this is ...
1
vote
1answer
47 views

How to create activity for automatic contribution receipts sent

Is it possible to have CiviCRM create an activity (preferably email) every time a contribution receipt is sent?
2
votes
2answers
158 views

Wrong dates and type on membership email receipts

We recently set up a new CiviCRM install (Drupal 7, CiviCRM 4.7.3, hosted on Bluehost). Most everything is fine, but the email receipts sometimes show the wrong dates and membership type. The correct ...
3
votes
1answer
86 views

Receipt not CC-ed for offline donations

Why is a receipt not sent to the email addresses set in the Contribution Page for an offline receipt. For instance, online donations to the "Shoe" contribution page are all cc-ed to "bookkeeping". But ...
5
votes
1answer
201 views

Credit Card Receipt after 4.7 update

Prior to updating to CiviCRM 4.7 our customers received receipts that included: Membership fees with each item listed separately with a description and price. The Transaction number The Billing ...
4
votes
2answers
224 views

Online receipt change in 4.7: Wrong template is being used

We upgraded to 4.7 and using WP 4.4.1. The Online receipt for payments has changed -- something is telling the system to use the summary receipt and I can not find out what it is. See pics. How can ...
1
vote
0answers
11 views

Paylater receipt showing strange characters

I've a membership subscription page with a single payment option - pay later. The setup has a confirmation page and the receipt page upon confirmation. On the receipt page, pay later instructions are ...
3
votes
1answer
103 views

How can I use custom tokens when grouping Thank You letters

Being able to group Thank You Letters by contact is a great feature for both everyday receipts (we have a company that will donate via multiple smaller donations at once) and end of the year receipts. ...
2
votes
1answer
146 views

Contribution Note Smarty Variable

So I'm super close to getting a smarty variable working to place the contribution note in a thank you letter. I used the API explorer and got this far: {crmAPI var='result' entity='Note' action='...
3
votes
1answer
40 views

How can I hide non-mailing list groups in receipts?

At the moment, when someone signs up for a membership or makes a contribution, the receipt returns a list of their newsletter subscription groups AND non-mailing lists group assignments. How can I ...