Questions tagged [receipts]

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Send receipt when I create membership does not seem to work (CiviCRM 5.67.0)

I don't understand why when I add a membership and I check "Send Confirmation and Receipt" I don't receive the receipt. On the other hand, if I use "Send Receipt" from the action ...
masetto's user avatar
  • 131
0 votes
1 answer
29 views

Conditional email receipt subject line

I am using a contribution page to sell an item. I would like to enable the receipt section so that people get an email confirmation of their purchase. My problem is that our receipt (on-line) template ...
erin's user avatar
  • 209
0 votes
1 answer
19 views

Should email receipts (for events) be recorded as an activity for the recipient?

Activity reports with a filter of Receipt do not show receipts sent Should they be shown? Is there another way to see a report on whether a receipt email is actually sent? Search kit also does not ...
Dave T's user avatar
  • 1,229
0 votes
0 answers
13 views

Where are iATS configurations on CiviCRM 5.58.1?

We are using CiviCRM 5.58.1 on WordPress 6.2.2 Receipts are not being sent for recurring contributions. Only on the initial contribution is a receipt sent. Today with some digging, I found this on ...
fdarn's user avatar
  • 285
1 vote
1 answer
49 views

CiviCRM - Mailpoet plugin conflict with Html2Text

We upgraded CiviCRM to the most recent version back in November and had the problem in the related ticket with ANY report failing when ANY filter was enabled. The error was: Error thrown Call to ...
astroned's user avatar
1 vote
1 answer
17 views

Credit card expiration month is shown as 00 on confirmation screens and receipts

It seems the expiration date for credit cards is being displayed incorrectly as 00 YYYY (as in, it always shows 00 no matter what the actual input is) on event and contribution confirmation screens, ...
Lars SG's user avatar
  • 3,993
0 votes
1 answer
27 views

How to generate and send contribution history to each Donor

Civicrm 5.57 Wordpress 6.1.1 Hello, Here is the scenario: We have 100 donors whose employers agreed to match their donation total for the last year. We need to generate the donation history for each ...
fdarn's user avatar
  • 285
0 votes
1 answer
27 views

Why do donors' names appear twice on the emailed acknoweldgement of their contribution?

From a previous question/answer (Why is the billing name missing from the contributions email receipt?) I gather that our duplicated Billing Name might be due to a mistake in the System Work Flow ...
ArloGueswith's user avatar
1 vote
1 answer
48 views

How to get the Financial Type name/label in Smarty template?

I am using Thank You letter template to generate donation receipt. After using Find Contributions, I then choose All Records and from Actions I choose Thank You Letters. I can then add smarty logic ...
jsherk's user avatar
  • 521
1 vote
1 answer
34 views

Which SQL table stores the FROM Email Addresses?

In Administer > Communication > FROM Email Addresses, I have changed the persons name associated with our [email protected] email. However, receipts still have the old name associated with it. I ...
Iowa Boy's user avatar
  • 2,388
1 vote
1 answer
30 views

Error with dummy payment processor and email receipts

I set up a contribution page and trying it out I got an error message Payment Processor Error message :Failed to update contribution in database and was taken back to the payment confirmation page, ...
Mick Kahn's user avatar
  • 3,227
3 votes
0 answers
28 views

Error "Could not find valid value for u", not sending contribution receipts

On Drupal 7 + CiviCRM 5.35.2, contribution receipts are not being sent out, in spite of the claim on the contribution thank you page that they've been sent. Instead, in the civicrm error log, I'm ...
Alan Dixon's user avatar
  • 6,644
0 votes
1 answer
14 views

Bespoke automatic receipt for specific campaign

We want to send a bespoke receipt (schedule reminder) to donors who donate to a specific campaign. We are struggling to work out how to link the schedule reminder to contributions to that campaign - ...
Jacob's user avatar
  • 1
1 vote
2 answers
25 views

$cancelSubscriptionUrl in a Contribution Receipt email links to http://%22%22/

A contributor complains it is not possible to remove from the automatic renewal option using a link in "You can cancel the auto-renewal option by visiting this web page." sentence. I've ...
yurg's user avatar
  • 1,839
1 vote
1 answer
34 views

Displaying custom contribution field in the online receipt

I am having trouble with displaying a custom contribution field on the online reciept. With the offline receipt, it works great with this: {crmAPI var='rname' entity='Contribution' action='getvalue' ...
Yossi's user avatar
  • 2,087
1 vote
1 answer
19 views

Find contribution excluding certain financial types and sending email

I have around 30 financial types listed in CiviCRM. I would like to find a list of contribution excluding 5 of those financial types and send an email. This is something needs doing often. If I would ...
Tapash's user avatar
  • 2,938
1 vote
1 answer
49 views

Where are the 'Contributions - Receipt (on-line) templates stored?

I want to customise on line receipts, but am struggling to make a start. I can see the on line receipt in the Message Templates - 'Contributions - Receipt (on-line)' but can't find where the other ...
Andy Clark's user avatar
  • 4,720
1 vote
1 answer
78 views

Why are emails not being sent when a contribution is made?

We are using CiviCRM 5.35.0, but I have tracked this issue down to the installation of 5.34.0 (updated from 5.33.2). Our CMS is Drupal 7.78. Our PHP is 7.3.27. Our outbound mail setting in CiviCRM is &...
The Amateur's user avatar
1 vote
0 answers
24 views

Issue while Issuing donation receipt (SYSTOPIA Donation Receipts Extension)

Using donation receipt SYSTOPIA Donation Receipts Extension, issuing donation receipt creates this error (and does not complete) Box property calculation requires containing block width I'm running 5....
Laurent Arnoult's user avatar
2 votes
0 answers
19 views

Cancel recurring payment link in the receipt is missing

When I enable 1 payment processor like stripe the cancel recurring payment link appears in the receipt. But as soon as I enable 2 payment processor the link disappears and only shows “this is a ...
Tapash's user avatar
  • 2,938
1 vote
0 answers
26 views

CDN Tax Receipts - Cover Letter

We currently use "CDN Tax Receipts" to generate our tax receipts. I am wondering if it is possible to also have a cover letter used when this tax receipt is generated? My hope would be that ...
Rob Benn-Frenette's user avatar
1 vote
0 answers
43 views

Showing Payment Methods on Civi Receipt

We currently accept two payment methods: PayPal and Credit Card. Is there a way to show which payment method was used in the transaction on the CiviContribute receipt? I'd like to show it in this ...
Denise's user avatar
  • 11
1 vote
1 answer
64 views

Contribution/membership receipt - unable to disable

I did have a look around already but thus far without much luck. We recently turned off the 'Email Receipt to Contributor?' option on a membership join page. I did check the ContributionPage settings ...
RebeccaTregenna's user avatar
0 votes
1 answer
41 views

Multiple item tax sub-totals are shown incorrectly on confirmation pages and emails

We have a site with tax and invoicing enabled on contribution settings. Drupal 7 civi 5.24.6 Where there is just one item to purchase on a page. The totals and subtotals appear as expected... Payment ...
Craig Almond's user avatar
  • 2,037
1 vote
2 answers
67 views

Tax Receipt (CDN TAX RECEIPTS)

On our tax receipt (using CDN TAX RECEIPTS) it says: "Charitable Registration:" - Is there any plan to change that to read: "Charitable Registration Number" on the template?
Rob Benn-Frenette's user avatar
0 votes
1 answer
18 views

How to adjust the column width of an item on a contribution receipt?

As it can be seen from screenshot below, the "QTY" column is too close to the "Donation amount" and often times it can be mistaken as "1081" instead of "108". Is there a way to adjust the column width ...
Tapash's user avatar
  • 2,938
2 votes
1 answer
45 views

How to limit/choose what profile data is included in confirmation emails?

We collect a lot of data from people who buy a membership using a Contribution Page. The confirmation/thank you email includes all of that data, which is a problem: some of the data we collect is not ...
artfulrobot's user avatar
  • 3,910
3 votes
1 answer
58 views

Receipt for manual registration - HTML

I'd asked about this almost a year ago, and at the time was pointed towards a patch that was being worked on. But that patch, as I understand it, was closed as incomplete. Does anyone know if ...
Jenni Simonis's user avatar
1 vote
1 answer
47 views

How to include source page URL in donation page email receipt?

When my CiviContribute donation pages send out email receipts, I would like the emails to include the URL of the source page (i.e., the WordPress page that contains the shortcode of the CiviCRM ...
Martin_W's user avatar
  • 329
1 vote
2 answers
65 views

CC Option in Contribution - Email Receipt

I need my Receipt to be CC'd to specific (Sponsor of the user) whenever I email my receipt to the actual user - How do I achieve this? Note: each user will have a different sponsor Is their a way I ...
Ramesh - ARTECH Consultancy's user avatar
3 votes
0 answers
63 views

Event Email receipt doesn't have the profile information

I have an event which accepts multiple participants registration, I have used a profile and another different profile for the additional participants and I have checked the "Same Email address" ...
Vikas BN's user avatar
  • 113
0 votes
0 answers
24 views

Smarty Variable for tax deductible

I'd like to add custom code in my contribution receipts that does the following: {if $contributionIsTaxDeductible == True} No goods or services were exchange for this donation Tax id 12-3456789 {/...
Yossi's user avatar
  • 2,087
2 votes
1 answer
67 views

Customise Receipts How to?

In Find contributions> actions: receipts print or email> how would I customise that wording / graphics for that choice
ari leaman's user avatar
2 votes
1 answer
39 views

CiviCRM selectively generating receipts/invoices for contribution pages

This could be an email deliverability issue - but I thought I would check to see if there is more I can do to troubleshoot. Many people are saying they are not receiving receipts and invoices when ...
themak's user avatar
  • 3,352
3 votes
1 answer
63 views

What data fields are available to me at receipt template

My CiviCRM 5.16. When I try to add fields to receipt template, I discovered that I could add {$line.contribution_id} which shows the record ID of the contribution. But adding {$line.creditnote_id} (...
user9611631's user avatar
3 votes
1 answer
50 views

How to suppress translation of months (or all fields) in receipts?

My platform: CiviCRM 5.16.3 on Drupal 7.6.7 PHP 7.2 CentOS 7. Drupal language is English. CiviCRM l10n installed and selected my own languange zh_TW Chinese(Taiwan). At receipt print-outs CiviCRM ...
user9611631's user avatar
1 vote
1 answer
40 views

Installing CDN Tax Receipts For Us

we are new to CIVICRM! I am wondering if someone could possibly help us with fully installing and setting us up with the the extension CDN Tax Receipts?
Rob Benn-Frenette's user avatar
1 vote
1 answer
59 views

How to send a formatted mail for webform submission?

I have created a Unpaid event and connected to the webform. Although online registration is enabled and email option is ticked, I was not able to send a formatted email. I am able to send email ...
Tapash's user avatar
  • 2,938
2 votes
2 answers
66 views

How to change the name of the receipt attached to new membership

By default it's called receipt.pdf and I would like to rename it and make it French also ;-). Where can I set this name? by the way, is it possible to not have this receipt attached?
Guillaume Sorel's user avatar
1 vote
1 answer
34 views

How can I include a non-participant's details in the receipts?

I have setup an event on a webform with 2 contacts. Parent: Contact1 - Child: contact2 Contact1 is there only to create a relationship with CONATCT2 and not a participant of the event. Contact2 is ...
Tapash's user avatar
  • 2,938
1 vote
1 answer
61 views

Delay automated email like receipts

Is there a way I can delay when a automated E-Mail is sent. For Example - I would like the receipt email when one submits a contribution to be delayed by a few hours. Thank you
netzih's user avatar
  • 497
2 votes
1 answer
74 views

Unwanted "Contribution Amount" appears in Line Item which makes it look like its incorrect

Added a Price Set. Go to Contribution Page and the Receipt Email shows all the Price Set Items but along with it also shows Contribution Amount. Before Adding defaultPriceSet from the above-mentioned ...
harshal's user avatar
  • 841
2 votes
1 answer
34 views

How to add Campaign token in system contribution receipt

Trying to add the campaign name to my automatic receipts. This works: {$formValues.campaign_id} But this doesn't: {$formValues.campaign_name} or {$formValues.campaign_title} I need to print the ...
Yossi's user avatar
  • 2,087
0 votes
1 answer
63 views

What is stopping to update recurring payment or billing details!

Some of our donors have reported that they were not able to update the amount or cancel their recurring subscription payment using the standard email receipt that gets sent from CiviCRM. I am using ...
Tapash's user avatar
  • 2,938
0 votes
1 answer
61 views

Print Contribution Receipt Offline

Some donor wants a receipt of their contribution printed. I could not find any option other than printer icon on the top right. But that gives a very barebone format. What is the best way to go about ...
Tapash's user avatar
  • 2,938
3 votes
2 answers
104 views

Why is the billing name missing from the contributions email receipt?

Emails being generated from new members are now missing 'billingName'. I'm not sure when this happened, we are on 5.11. The presentation of the output is Billing Name and Address <blank> <...
Interlated's user avatar
3 votes
4 answers
772 views

How to change the date format for the receipt date in a template

I'm using the "Thank-you letters - print or email" functionality to generate a receipt for contributions. I created a new template with all the information needed. However we have a problem to display ...
Davum's user avatar
  • 71
1 vote
1 answer
25 views

Admin-generated receipts show server name in email 'from' field

When we process a contribution in the back end and click the 'Send receipt?' button, a receipt is sent to the user from the address of our server (which is not listed in our 'FROM email address' list)....
dudeval's user avatar
  • 83
2 votes
1 answer
80 views

Confirmation receipt sent from strange sender address

If I send a confirmation receipt (checked 'Send Confirmation and Receipt?' during renewal of a membership), the sender address is wrong if the preferred is chosen. In stead of displaying the address ...
Webmaster COVS's user avatar
1 vote
0 answers
36 views

Online Membership receipt doesn't show address fields from Profiles

I have an online membership form which takes an alternate (custom location type) address in a profile. On the receipts, these fields are always empty whether the user has filled them out or not (...
Laryn's user avatar
  • 8,253