Questions tagged [receipts]
The receipts tag has no usage guidance.
110
questions
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votes
1
answer
24
views
Why do donors' names appear twice on the emailed acknoweldgement of their contribution?
From a previous question/answer (Why is the billing name missing from the contributions email receipt?) I gather that our duplicated Billing Name might be due to a mistake in the System Work Flow ...
- 181
1
vote
1
answer
22
views
How to get the Financial Type name/label in Smarty template?
I am using Thank You letter template to generate donation receipt. After using Find Contributions, I then choose All Records and from Actions I choose Thank You Letters.
I can then add smarty logic ...
- 429
0
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0
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6
views
$credit_card_type and $credit_card_number tokens not available in a list of tokens for recurring contribution receipt; blank rows in receipt emails
We use iATS for credit card processing and while "Contributions - Receipt (on-line)" template contains $credit_card_type and $credit_card_number tokens, corresponded rows in receipt emails ...
- 1,449
1
vote
1
answer
28
views
Which SQL table stores the FROM Email Addresses?
In Administer > Communication > FROM Email Addresses, I have changed the persons name associated with our donations@xyz.org email. However, receipts still have the old name associated with it. I ...
- 2,334
1
vote
1
answer
26
views
Error with dummy payment processor and email receipts
I set up a contribution page and trying it out I got an error message
Payment Processor Error message :Failed to update contribution in
database
and was taken back to the payment confirmation page, ...
- 3,187
3
votes
0
answers
27
views
Error "Could not find valid value for u", not sending contribution receipts
On Drupal 7 + CiviCRM 5.35.2, contribution receipts are not being sent out, in spite of the claim on the contribution thank you page that they've been sent.
Instead, in the civicrm error log, I'm ...
- 6,163
0
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0
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7
views
Is there a way to send a charity receipt for Events (separate to the confirmation receipt)
I Have a customer who sets up Events and they receive the default confirmation receipt.
Is there a way to send an additional separate Charity receipt? the CDN extension seems to work only with ...
0
votes
1
answer
12
views
Bespoke automatic receipt for specific campaign
We want to send a bespoke receipt (schedule reminder) to donors who donate to a specific campaign. We are struggling to work out how to link the schedule reminder to contributions to that campaign - ...
- 1
1
vote
2
answers
22
views
$cancelSubscriptionUrl in a Contribution Receipt email links to http://%22%22/
A contributor complains it is not possible to remove from the automatic renewal option using a link in "You can cancel the auto-renewal option by visiting this web page." sentence. I've ...
- 1,449
1
vote
1
answer
26
views
Displaying custom contribution field in the online receipt
I am having trouble with displaying a custom contribution field on the online reciept.
With the offline receipt, it works great with this:
{crmAPI var='rname' entity='Contribution' action='getvalue' ...
- 2,067
1
vote
1
answer
18
views
Find contribution excluding certain financial types and sending email
I have around 30 financial types listed in CiviCRM.
I would like to find a list of contribution excluding 5 of those financial types and send an email. This is something needs doing often.
If I would ...
- 2,856
1
vote
1
answer
40
views
Where are the 'Contributions - Receipt (on-line) templates stored?
I want to customise on line receipts, but am struggling to make a start. I can see the on line receipt in the Message Templates - 'Contributions - Receipt (on-line)' but can't find where the other ...
- 4,379
1
vote
1
answer
56
views
Why are emails not being sent when a contribution is made?
We are using CiviCRM 5.35.0, but I have tracked this issue down to the installation of 5.34.0 (updated from 5.33.2). Our CMS is Drupal 7.78. Our PHP is 7.3.27. Our outbound mail setting in CiviCRM is &...
- 447
1
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0
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20
views
Issue while Issuing donation receipt (SYSTOPIA Donation Receipts Extension)
Using donation receipt SYSTOPIA Donation Receipts Extension, issuing donation receipt creates this error (and does not complete)
Box property calculation requires containing block width
I'm running 5....
2
votes
0
answers
16
views
Cancel recurring payment link in the receipt is missing
When I enable 1 payment processor like stripe the cancel recurring payment link appears in the receipt. But as soon as I enable 2 payment processor the link disappears and only shows “this is a ...
- 2,856
1
vote
0
answers
23
views
CDN Tax Receipts - Cover Letter
We currently use "CDN Tax Receipts" to generate our tax receipts. I am wondering if it is possible to also have a cover letter used when this tax receipt is generated? My hope would be that ...
1
vote
0
answers
40
views
Showing Payment Methods on Civi Receipt
We currently accept two payment methods: PayPal and Credit Card.
Is there a way to show which payment method was used in the transaction on the CiviContribute receipt?
I'd like to show it in this ...
- 11
1
vote
1
answer
44
views
Contribution/membership receipt - unable to disable
I did have a look around already but thus far without much luck.
We recently turned off the 'Email Receipt to Contributor?' option on a membership join page. I did check the ContributionPage settings ...
- 503
0
votes
1
answer
35
views
Multiple item tax sub-totals are shown incorrectly on confirmation pages and emails
We have a site with tax and invoicing enabled on contribution settings.
Drupal 7 civi 5.24.6
Where there is just one item to purchase on a page. The totals and subtotals appear as expected...
Payment ...
- 1,944
1
vote
2
answers
64
views
Tax Receipt (CDN TAX RECEIPTS)
On our tax receipt (using CDN TAX RECEIPTS) it says: "Charitable Registration:" - Is there any plan to change that to read: "Charitable Registration Number" on the template?
0
votes
1
answer
18
views
How to adjust the column width of an item on a contribution receipt?
As it can be seen from screenshot below, the "QTY" column is too close to the "Donation amount" and often times it can be mistaken as "1081" instead of "108". Is there a way to adjust the column width ...
- 2,856
2
votes
1
answer
40
views
How to limit/choose what profile data is included in confirmation emails?
We collect a lot of data from people who buy a membership using a Contribution Page. The confirmation/thank you email includes all of that data, which is a problem: some of the data we collect is not ...
- 3,688
3
votes
1
answer
55
views
Receipt for manual registration - HTML
I'd asked about this almost a year ago, and at the time was pointed towards a patch that was being worked on. But that patch, as I understand it, was closed as incomplete. Does anyone know if ...
- 999
1
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1
answer
38
views
How to include source page URL in donation page email receipt?
When my CiviContribute donation pages send out email receipts, I would like the emails to include the URL of the source page (i.e., the WordPress page that contains the shortcode of the CiviCRM ...
- 319
1
vote
2
answers
59
views
CC Option in Contribution - Email Receipt
I need my Receipt to be CC'd to specific (Sponsor of the user) whenever I email my receipt to the actual user - How do I achieve this?
Note: each user will have a different sponsor
Is their a way I ...
2
votes
0
answers
49
views
Event Email receipt doesn't have the profile information
I have an event which accepts multiple participants registration, I have used a profile and another different profile for the additional participants and I have checked the "Same Email address" ...
- 103
0
votes
0
answers
21
views
Smarty Variable for tax deductible
I'd like to add custom code in my contribution receipts that does the following:
{if $contributionIsTaxDeductible == True}
No goods or services were exchange for this donation
Tax id 12-3456789
{/...
- 2,067
2
votes
1
answer
57
views
Customise Receipts How to?
In Find contributions> actions: receipts print or email> how would I customise that wording / graphics for that choice
- 51
2
votes
1
answer
39
views
CiviCRM selectively generating receipts/invoices for contribution pages
This could be an email deliverability issue - but I thought I would check to see if there is more I can do to troubleshoot. Many people are saying they are not receiving receipts and invoices when ...
- 3,219
3
votes
1
answer
56
views
What data fields are available to me at receipt template
My CiviCRM 5.16.
When I try to add fields to receipt template, I discovered that I could add {$line.contribution_id} which shows the record ID of the contribution.
But adding {$line.creditnote_id} (...
- 127
3
votes
1
answer
42
views
How to suppress translation of months (or all fields) in receipts?
My platform: CiviCRM 5.16.3 on Drupal 7.6.7 PHP 7.2 CentOS 7.
Drupal language is English.
CiviCRM l10n installed and selected my own languange zh_TW Chinese(Taiwan).
At receipt print-outs CiviCRM ...
- 127
1
vote
1
answer
35
views
Installing CDN Tax Receipts For Us
we are new to CIVICRM! I am wondering if someone could possibly help us with fully installing and setting us up with the the extension CDN Tax Receipts?
1
vote
1
answer
50
views
How to send a formatted mail for webform submission?
I have created a Unpaid event and connected to the webform. Although online registration is enabled and email option is ticked, I was not able to send a formatted email.
I am able to send email ...
- 2,856
2
votes
2
answers
60
views
How to change the name of the receipt attached to new membership
By default it's called receipt.pdf and I would like to rename it and make it French also ;-).
Where can I set this name?
by the way, is it possible to not have this receipt attached?
- 2,325
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1
answer
34
views
How can I include a non-participant's details in the receipts?
I have setup an event on a webform with 2 contacts.
Parent: Contact1 -
Child: contact2
Contact1 is there only to create a relationship with CONATCT2 and not a participant of the event.
Contact2 is ...
- 2,856
1
vote
1
answer
57
views
Delay automated email like receipts
Is there a way I can delay when a automated E-Mail is sent.
For Example - I would like the receipt email when one submits a contribution to be delayed by a few hours.
Thank you
- 487
2
votes
1
answer
61
views
Unwanted "Contribution Amount" appears in Line Item which makes it look like its incorrect
Added a Price Set.
Go to Contribution Page and the Receipt Email shows all the Price Set Items but along with it also shows Contribution Amount.
Before Adding defaultPriceSet from the above-mentioned ...
- 831
2
votes
1
answer
32
views
How to add Campaign token in system contribution receipt
Trying to add the campaign name to my automatic receipts.
This works: {$formValues.campaign_id}
But this doesn't: {$formValues.campaign_name} or {$formValues.campaign_title}
I need to print the ...
- 2,067
0
votes
1
answer
57
views
What is stopping to update recurring payment or billing details!
Some of our donors have reported that they were not able to update the amount or cancel their recurring subscription payment using the standard email receipt that gets sent from CiviCRM. I am using ...
- 2,856
0
votes
1
answer
58
views
Print Contribution Receipt Offline
Some donor wants a receipt of their contribution printed. I could not find any option other than printer icon on the top right. But that gives a very barebone format. What is the best way to go about ...
- 2,856
3
votes
2
answers
87
views
Why is the billing name missing from the contributions email receipt?
Emails being generated from new members are now missing 'billingName'. I'm not sure when this happened, we are on 5.11.
The presentation of the output is
Billing Name and Address
<blank>
<...
- 733
3
votes
3
answers
570
views
How to change the date format for the receipt date in a template
I'm using the "Thank-you letters - print or email" functionality to generate a receipt for contributions. I created a new template with all the information needed. However we have a problem to display ...
- 71
1
vote
1
answer
21
views
Admin-generated receipts show server name in email 'from' field
When we process a contribution in the back end and click the 'Send receipt?' button, a receipt is sent to the user from the address of our server (which is not listed in our 'FROM email address' list)....
- 83
2
votes
1
answer
78
views
Confirmation receipt sent from strange sender address
If I send a confirmation receipt (checked 'Send Confirmation and Receipt?' during renewal of a membership), the sender address is wrong if the preferred is chosen. In stead of displaying the address ...
- 383
1
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0
answers
34
views
Online Membership receipt doesn't show address fields from Profiles
I have an online membership form which takes an alternate (custom location type) address in a profile. On the receipts, these fields are always empty whether the user has filled them out or not (...
- 8,201
2
votes
0
answers
106
views
Contribution tokens for receipts
We're trying to create online receipts for Memberships, Contributions and Events and we would like to include the contribution source, and payment instrument for in the receipts. The question is, is ...
2
votes
1
answer
41
views
Which template is used for receipts sent from admin entry and renewal of memberships?
If I go into CiviCRM and create or renew a membership as opposed to them doing it themselves online, which template is used for the receipt? Specifically I mean if you check the "send confirmation and ...
- 525
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votes
1
answer
46
views
Receipt template formatting (still) broken?
We've upgraded civicrm multiple times the last few years. At a certain point, the receipt templates broke. It stopped showing credit card information and membership start/end date (for membership ...
- 1,159
1
vote
2
answers
73
views
How to generate a receipt when Pay Later contribution is received
I am using a Contribution page to take payments for Memberships, and wish to use the 'Pay Later' option. I can set this up and it records the contribution OK, and a administrator can record the ...
- 751
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votes
1
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82
views
Receipt template $line.description not showing
Hoping for some assistance for some issues with the invoice and receipt for the online contributions.
Even though the script for the line item description is present in the template (below), no ...
- 303