Questions tagged [receipts]
The receipts tag has no usage guidance.
99
questions
0
votes
1answer
11 views
Where are the 'Contributions - Receipt (on-line) templates stored?
I want to customise on line receipts, but am struggling to make a start. I can see the on line receipt in the Message Templates - 'Contributions - Receipt (on-line)' but can't find where the other ...
1
vote
1answer
35 views
Why are emails not being sent when a contribution is made?
We are using CiviCRM 5.35.0, but I have tracked this issue down to the installation of 5.34.0 (updated from 5.33.2). Our CMS is Drupal 7.78. Our PHP is 7.3.27. Our outbound mail setting in CiviCRM is &...
1
vote
0answers
9 views
Issue while Issuing donation receipt (SYSTOPIA Donation Receipts Extension)
Using donation receipt SYSTOPIA Donation Receipts Extension, issuing donation receipt creates this error (and does not complete)
Box property calculation requires containing block width
I'm running 5....
1
vote
0answers
4 views
Cancel recurring payment link in the receipt is missing
When I enable 1 payment processor like stripe the cancel recurring payment link appears in the receipt. But as soon as I enable 2 payment processor the link disappears and only shows “this is a ...
1
vote
0answers
13 views
CDN Tax Receipts - Cover Letter
We currently use "CDN Tax Receipts" to generate our tax receipts. I am wondering if it is possible to also have a cover letter used when this tax receipt is generated? My hope would be that ...
1
vote
0answers
34 views
Showing Payment Methods on Civi Receipt
We currently accept two payment methods: PayPal and Credit Card.
Is there a way to show which payment method was used in the transaction on the CiviContribute receipt?
I'd like to show it in this ...
1
vote
1answer
31 views
Contribution/membership receipt - unable to disable
I did have a look around already but thus far without much luck.
We recently turned off the 'Email Receipt to Contributor?' option on a membership join page. I did check the ContributionPage settings ...
0
votes
1answer
26 views
Multiple item tax sub-totals are shown incorrectly on confirmation pages and emails
We have a site with tax and invoicing enabled on contribution settings.
Drupal 7 civi 5.24.6
Where there is just one item to purchase on a page. The totals and subtotals appear as expected...
Payment ...
1
vote
2answers
40 views
Tax Receipt (CDN TAX RECEIPTS)
On our tax receipt (using CDN TAX RECEIPTS) it says: "Charitable Registration:" - Is there any plan to change that to read: "Charitable Registration Number" on the template?
0
votes
1answer
16 views
How to adjust the column width of an item on a contribution receipt?
As it can be seen from screenshot below, the "QTY" column is too close to the "Donation amount" and often times it can be mistaken as "1081" instead of "108". Is there a way to adjust the column width ...
2
votes
1answer
30 views
How to limit/choose what profile data is included in confirmation emails?
We collect a lot of data from people who buy a membership using a Contribution Page. The confirmation/thank you email includes all of that data, which is a problem: some of the data we collect is not ...
3
votes
1answer
47 views
Receipt for manual registration - HTML
I'd asked about this almost a year ago, and at the time was pointed towards a patch that was being worked on. But that patch, as I understand it, was closed as incomplete. Does anyone know if ...
1
vote
1answer
29 views
How to include source page URL in donation page email receipt?
When my CiviContribute donation pages send out email receipts, I would like the emails to include the URL of the source page (i.e., the WordPress page that contains the shortcode of the CiviCRM ...
1
vote
2answers
44 views
CC Option in Contribution - Email Receipt
I need my Receipt to be CC'd to specific (Sponsor of the user) whenever I email my receipt to the actual user - How do I achieve this?
Note: each user will have a different sponsor
Is their a way I ...
2
votes
0answers
40 views
Event Email receipt doesn't have the profile information
I have an event which accepts multiple participants registration, I have used a profile and another different profile for the additional participants and I have checked the "Same Email address" ...
0
votes
0answers
20 views
Smarty Variable for tax deductible
I'd like to add custom code in my contribution receipts that does the following:
{if $contributionIsTaxDeductible == True}
No goods or services were exchange for this donation
Tax id 12-3456789
{/...
2
votes
1answer
45 views
Customise Receipts How to?
In Find contributions> actions: receipts print or email> how would I customise that wording / graphics for that choice
2
votes
1answer
31 views
CiviCRM selectively generating receipts/invoices for contribution pages
This could be an email deliverability issue - but I thought I would check to see if there is more I can do to troubleshoot. Many people are saying they are not receiving receipts and invoices when ...
3
votes
1answer
43 views
What data fields are available to me at receipt template
My CiviCRM 5.16.
When I try to add fields to receipt template, I discovered that I could add {$line.contribution_id} which shows the record ID of the contribution.
But adding {$line.creditnote_id} (...
3
votes
1answer
39 views
How to suppress translation of months (or all fields) in receipts?
My platform: CiviCRM 5.16.3 on Drupal 7.6.7 PHP 7.2 CentOS 7.
Drupal language is English.
CiviCRM l10n installed and selected my own languange zh_TW Chinese(Taiwan).
At receipt print-outs CiviCRM ...
1
vote
1answer
32 views
Installing CDN Tax Receipts For Us
we are new to CIVICRM! I am wondering if someone could possibly help us with fully installing and setting us up with the the extension CDN Tax Receipts?
1
vote
1answer
31 views
How to send a formatted mail for webform submission?
I have created a Unpaid event and connected to the webform. Although online registration is enabled and email option is ticked, I was not able to send a formatted email.
I am able to send email ...
2
votes
2answers
44 views
How to change the name of the receipt attached to new membership
By default it's called receipt.pdf and I would like to rename it and make it French also ;-).
Where can I set this name?
by the way, is it possible to not have this receipt attached?
1
vote
1answer
28 views
How can I include a non-participant's details in the receipts?
I have setup an event on a webform with 2 contacts.
Parent: Contact1 -
Child: contact2
Contact1 is there only to create a relationship with CONATCT2 and not a participant of the event.
Contact2 is ...
1
vote
1answer
38 views
Delay automated email like receipts
Is there a way I can delay when a automated E-Mail is sent.
For Example - I would like the receipt email when one submits a contribution to be delayed by a few hours.
Thank you
2
votes
1answer
54 views
Unwanted “Contribution Amount” appears in Line Item which makes it look like its incorrect
Added a Price Set.
Go to Contribution Page and the Receipt Email shows all the Price Set Items but along with it also shows Contribution Amount.
Before Adding defaultPriceSet from the above-mentioned ...
2
votes
1answer
30 views
How to add Campaign token in system contribution receipt
Trying to add the campaign name to my automatic receipts.
This works: {$formValues.campaign_id}
But this doesn't: {$formValues.campaign_name} or {$formValues.campaign_title}
I need to print the ...
0
votes
1answer
45 views
What is stopping to update recurring payment or billing details!
Some of our donors have reported that they were not able to update the amount or cancel their recurring subscription payment using the standard email receipt that gets sent from CiviCRM. I am using ...
0
votes
1answer
51 views
Print Contribution Receipt Offline
Some donor wants a receipt of their contribution printed. I could not find any option other than printer icon on the top right. But that gives a very barebone format. What is the best way to go about ...
3
votes
2answers
69 views
Why is the billing name missing from the contributions email receipt?
Emails being generated from new members are now missing 'billingName'. I'm not sure when this happened, we are on 5.11.
The presentation of the output is
Billing Name and Address
<blank>
<...
3
votes
2answers
272 views
How to change the date format for the receipt date in a template
I'm using the "Thank-you letters - print or email" functionality to generate a receipt for contributions. I created a new template with all the information needed. However we have a problem to display ...
1
vote
1answer
19 views
Admin-generated receipts show server name in email 'from' field
When we process a contribution in the back end and click the 'Send receipt?' button, a receipt is sent to the user from the address of our server (which is not listed in our 'FROM email address' list)....
2
votes
1answer
76 views
Confirmation receipt sent from strange sender address
If I send a confirmation receipt (checked 'Send Confirmation and Receipt?' during renewal of a membership), the sender address is wrong if the preferred is chosen. In stead of displaying the address ...
1
vote
0answers
30 views
Online Membership receipt doesn't show address fields from Profiles
I have an online membership form which takes an alternate (custom location type) address in a profile. On the receipts, these fields are always empty whether the user has filled them out or not (...
2
votes
0answers
94 views
Contribution tokens for receipts
We're trying to create online receipts for Memberships, Contributions and Events and we would like to include the contribution source, and payment instrument for in the receipts. The question is, is ...
2
votes
1answer
36 views
Which template is used for receipts sent from admin entry and renewal of memberships?
If I go into CiviCRM and create or renew a membership as opposed to them doing it themselves online, which template is used for the receipt? Specifically I mean if you check the "send confirmation and ...
0
votes
1answer
40 views
Receipt template formatting (still) broken?
We've upgraded civicrm multiple times the last few years. At a certain point, the receipt templates broke. It stopped showing credit card information and membership start/end date (for membership ...
1
vote
2answers
64 views
How to generate a receipt when Pay Later contribution is received
I am using a Contribution page to take payments for Memberships, and wish to use the 'Pay Later' option. I can set this up and it records the contribution OK, and a administrator can record the ...
0
votes
1answer
75 views
Receipt template $line.description not showing
Hoping for some assistance for some issues with the invoice and receipt for the online contributions.
Even though the script for the line item description is present in the template (below), no ...
1
vote
0answers
28 views
Organization details missing from membership online receipts for on behalf of function
Civi 4.7.26 and Civi 4.7.27, Drupal 7.56
We've run into an issue where the information from the on behalf of profile for organizations is not appearing in the online membership receipt sent to the ...
2
votes
2answers
99 views
webform event registration - no receipts from contribution page?
I have a webform that registers one participant for multiple events. payment is handled through one specific contribution page, that is set to send receipts.
But it sends nothing. Other webforms (...
3
votes
1answer
69 views
Sending PDFs on event notifications and reciepts - disabling
Why is it when you go to:
civicrm/admin/setting/misc?reset=1
Admin->System Settings->Misc
And set "Attach PDF copy to receipts" to "no" that PDFs are still being attached to receipts?
This appears ...
0
votes
1answer
159 views
How to add logo to Contributions - Receipt (on-line)
I am using Civi 4.7.29 on Wordpress 4.9.1
I need to make our online receipts look nicer. I tried adding a table to the template Contributions - Receipt (on-line) and adding the HTML for the logo ...
0
votes
1answer
59 views
Edit Contribution Form for receipt
How do I edit a contribution form to show the name of the organization and to put a note in like membership allows?
1
vote
0answers
40 views
“Receipts - print or email” not working from Advanced Search
I carry out the following steps:
Perform an Advanced Search displaying as contributions
Select one or more contributions
From the actions menu select Receipts - print or email
No matter how many ...
1
vote
2answers
38 views
Version 7.x-4.7.24 I need to send letters to contributors that gives them detailed information on each donation they have made for the year
I looked in several places. One answer said to go to Find Contributions, actions, Thank-you letters for contributors, Group Contributions by contact. When I follow those instructions I do not find a ...
3
votes
2answers
196 views
How do I print the “received date” on an invoice?
I have an urgent problem with invoices. For our finance department, I have to print out all invoices we generated this year.
On the invoice, it HAS to display the date the invoice was issued, but ...
1
vote
2answers
37 views
The iATS payments “modify your payments” links fail in receipts to donors. Is there a workaround?
Using CiviCRM 4.7.22 and iATS Payments 1.6.1. Auto receipts from Civi advise recurring donors that "You can cancel future contributions by visiting this web page" and "You can update recurring ...
0
votes
2answers
69 views
Adding contribution_id or transaction_id to Receipt
I've searched and can't find anything that works.
How do I add the Contribution ID and/or transaction_id to a receipt (Online and Offline)?
What I'm looking for is a way to easily find a ...
1
vote
0answers
25 views
CiviCRM Receipt Text for Offline Join and Renew
Can someone please explain where the text for the two fields is coming from? receipt_text_signup and receipt_text_renewal
CiviCRM 4.7.x on Drupal 7.
{if $formValues.receipt_text_signup}
<p&...
