Questions tagged [receipts]

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0 votes
1 answer
24 views

Why do donors' names appear twice on the emailed acknoweldgement of their contribution?

From a previous question/answer (Why is the billing name missing from the contributions email receipt?) I gather that our duplicated Billing Name might be due to a mistake in the System Work Flow ...
1 vote
1 answer
22 views

How to get the Financial Type name/label in Smarty template?

I am using Thank You letter template to generate donation receipt. After using Find Contributions, I then choose All Records and from Actions I choose Thank You Letters. I can then add smarty logic ...
  • 429
0 votes
0 answers
6 views

$credit_card_type and $credit_card_number tokens not available in a list of tokens for recurring contribution receipt; blank rows in receipt emails

We use iATS for credit card processing and while "Contributions - Receipt (on-line)" template contains $credit_card_type and $credit_card_number tokens, corresponded rows in receipt emails ...
  • 1,449
1 vote
1 answer
28 views

Which SQL table stores the FROM Email Addresses?

In Administer > Communication > FROM Email Addresses, I have changed the persons name associated with our donations@xyz.org email. However, receipts still have the old name associated with it. I ...
  • 2,334
1 vote
1 answer
26 views

Error with dummy payment processor and email receipts

I set up a contribution page and trying it out I got an error message Payment Processor Error message :Failed to update contribution in database and was taken back to the payment confirmation page, ...
  • 3,187
3 votes
0 answers
27 views

Error "Could not find valid value for u", not sending contribution receipts

On Drupal 7 + CiviCRM 5.35.2, contribution receipts are not being sent out, in spite of the claim on the contribution thank you page that they've been sent. Instead, in the civicrm error log, I'm ...
  • 6,163
0 votes
0 answers
7 views

Is there a way to send a charity receipt for Events (separate to the confirmation receipt)

I Have a customer who sets up Events and they receive the default confirmation receipt. Is there a way to send an additional separate Charity receipt? the CDN extension seems to work only with ...
0 votes
1 answer
12 views

Bespoke automatic receipt for specific campaign

We want to send a bespoke receipt (schedule reminder) to donors who donate to a specific campaign. We are struggling to work out how to link the schedule reminder to contributions to that campaign - ...
  • 1
1 vote
2 answers
22 views

$cancelSubscriptionUrl in a Contribution Receipt email links to http://%22%22/

A contributor complains it is not possible to remove from the automatic renewal option using a link in "You can cancel the auto-renewal option by visiting this web page." sentence. I've ...
  • 1,449
1 vote
1 answer
26 views

Displaying custom contribution field in the online receipt

I am having trouble with displaying a custom contribution field on the online reciept. With the offline receipt, it works great with this: {crmAPI var='rname' entity='Contribution' action='getvalue' ...
  • 2,067
1 vote
1 answer
18 views

Find contribution excluding certain financial types and sending email

I have around 30 financial types listed in CiviCRM. I would like to find a list of contribution excluding 5 of those financial types and send an email. This is something needs doing often. If I would ...
  • 2,856
1 vote
1 answer
40 views

Where are the 'Contributions - Receipt (on-line) templates stored?

I want to customise on line receipts, but am struggling to make a start. I can see the on line receipt in the Message Templates - 'Contributions - Receipt (on-line)' but can't find where the other ...
  • 4,379
1 vote
1 answer
56 views

Why are emails not being sent when a contribution is made?

We are using CiviCRM 5.35.0, but I have tracked this issue down to the installation of 5.34.0 (updated from 5.33.2). Our CMS is Drupal 7.78. Our PHP is 7.3.27. Our outbound mail setting in CiviCRM is &...
1 vote
0 answers
20 views

Issue while Issuing donation receipt (SYSTOPIA Donation Receipts Extension)

Using donation receipt SYSTOPIA Donation Receipts Extension, issuing donation receipt creates this error (and does not complete) Box property calculation requires containing block width I'm running 5....
2 votes
0 answers
16 views

Cancel recurring payment link in the receipt is missing

When I enable 1 payment processor like stripe the cancel recurring payment link appears in the receipt. But as soon as I enable 2 payment processor the link disappears and only shows “this is a ...
  • 2,856
1 vote
0 answers
23 views

CDN Tax Receipts - Cover Letter

We currently use "CDN Tax Receipts" to generate our tax receipts. I am wondering if it is possible to also have a cover letter used when this tax receipt is generated? My hope would be that ...
1 vote
0 answers
40 views

Showing Payment Methods on Civi Receipt

We currently accept two payment methods: PayPal and Credit Card. Is there a way to show which payment method was used in the transaction on the CiviContribute receipt? I'd like to show it in this ...
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1 vote
1 answer
44 views

Contribution/membership receipt - unable to disable

I did have a look around already but thus far without much luck. We recently turned off the 'Email Receipt to Contributor?' option on a membership join page. I did check the ContributionPage settings ...
0 votes
1 answer
35 views

Multiple item tax sub-totals are shown incorrectly on confirmation pages and emails

We have a site with tax and invoicing enabled on contribution settings. Drupal 7 civi 5.24.6 Where there is just one item to purchase on a page. The totals and subtotals appear as expected... Payment ...
  • 1,944
1 vote
2 answers
64 views

Tax Receipt (CDN TAX RECEIPTS)

On our tax receipt (using CDN TAX RECEIPTS) it says: "Charitable Registration:" - Is there any plan to change that to read: "Charitable Registration Number" on the template?
0 votes
1 answer
18 views

How to adjust the column width of an item on a contribution receipt?

As it can be seen from screenshot below, the "QTY" column is too close to the "Donation amount" and often times it can be mistaken as "1081" instead of "108". Is there a way to adjust the column width ...
  • 2,856
2 votes
1 answer
40 views

How to limit/choose what profile data is included in confirmation emails?

We collect a lot of data from people who buy a membership using a Contribution Page. The confirmation/thank you email includes all of that data, which is a problem: some of the data we collect is not ...
  • 3,688
3 votes
1 answer
55 views

Receipt for manual registration - HTML

I'd asked about this almost a year ago, and at the time was pointed towards a patch that was being worked on. But that patch, as I understand it, was closed as incomplete. Does anyone know if ...
1 vote
1 answer
38 views

How to include source page URL in donation page email receipt?

When my CiviContribute donation pages send out email receipts, I would like the emails to include the URL of the source page (i.e., the WordPress page that contains the shortcode of the CiviCRM ...
  • 319
1 vote
2 answers
59 views

CC Option in Contribution - Email Receipt

I need my Receipt to be CC'd to specific (Sponsor of the user) whenever I email my receipt to the actual user - How do I achieve this? Note: each user will have a different sponsor Is their a way I ...
2 votes
0 answers
49 views

Event Email receipt doesn't have the profile information

I have an event which accepts multiple participants registration, I have used a profile and another different profile for the additional participants and I have checked the "Same Email address" ...
  • 103
0 votes
0 answers
21 views

Smarty Variable for tax deductible

I'd like to add custom code in my contribution receipts that does the following: {if $contributionIsTaxDeductible == True} No goods or services were exchange for this donation Tax id 12-3456789 {/...
  • 2,067
2 votes
1 answer
57 views

Customise Receipts How to?

In Find contributions> actions: receipts print or email> how would I customise that wording / graphics for that choice
2 votes
1 answer
39 views

CiviCRM selectively generating receipts/invoices for contribution pages

This could be an email deliverability issue - but I thought I would check to see if there is more I can do to troubleshoot. Many people are saying they are not receiving receipts and invoices when ...
  • 3,219
3 votes
1 answer
56 views

What data fields are available to me at receipt template

My CiviCRM 5.16. When I try to add fields to receipt template, I discovered that I could add {$line.contribution_id} which shows the record ID of the contribution. But adding {$line.creditnote_id} (...
  • 127
3 votes
1 answer
42 views

How to suppress translation of months (or all fields) in receipts?

My platform: CiviCRM 5.16.3 on Drupal 7.6.7 PHP 7.2 CentOS 7. Drupal language is English. CiviCRM l10n installed and selected my own languange zh_TW Chinese(Taiwan). At receipt print-outs CiviCRM ...
  • 127
1 vote
1 answer
35 views

Installing CDN Tax Receipts For Us

we are new to CIVICRM! I am wondering if someone could possibly help us with fully installing and setting us up with the the extension CDN Tax Receipts?
1 vote
1 answer
50 views

How to send a formatted mail for webform submission?

I have created a Unpaid event and connected to the webform. Although online registration is enabled and email option is ticked, I was not able to send a formatted email. I am able to send email ...
  • 2,856
2 votes
2 answers
60 views

How to change the name of the receipt attached to new membership

By default it's called receipt.pdf and I would like to rename it and make it French also ;-). Where can I set this name? by the way, is it possible to not have this receipt attached?
1 vote
1 answer
34 views

How can I include a non-participant's details in the receipts?

I have setup an event on a webform with 2 contacts. Parent: Contact1 - Child: contact2 Contact1 is there only to create a relationship with CONATCT2 and not a participant of the event. Contact2 is ...
  • 2,856
1 vote
1 answer
57 views

Delay automated email like receipts

Is there a way I can delay when a automated E-Mail is sent. For Example - I would like the receipt email when one submits a contribution to be delayed by a few hours. Thank you
  • 487
2 votes
1 answer
61 views

Unwanted "Contribution Amount" appears in Line Item which makes it look like its incorrect

Added a Price Set. Go to Contribution Page and the Receipt Email shows all the Price Set Items but along with it also shows Contribution Amount. Before Adding defaultPriceSet from the above-mentioned ...
  • 831
2 votes
1 answer
32 views

How to add Campaign token in system contribution receipt

Trying to add the campaign name to my automatic receipts. This works: {$formValues.campaign_id} But this doesn't: {$formValues.campaign_name} or {$formValues.campaign_title} I need to print the ...
  • 2,067
0 votes
1 answer
57 views

What is stopping to update recurring payment or billing details!

Some of our donors have reported that they were not able to update the amount or cancel their recurring subscription payment using the standard email receipt that gets sent from CiviCRM. I am using ...
  • 2,856
0 votes
1 answer
58 views

Print Contribution Receipt Offline

Some donor wants a receipt of their contribution printed. I could not find any option other than printer icon on the top right. But that gives a very barebone format. What is the best way to go about ...
  • 2,856
3 votes
2 answers
87 views

Why is the billing name missing from the contributions email receipt?

Emails being generated from new members are now missing 'billingName'. I'm not sure when this happened, we are on 5.11. The presentation of the output is Billing Name and Address <blank> <...
3 votes
3 answers
570 views

How to change the date format for the receipt date in a template

I'm using the "Thank-you letters - print or email" functionality to generate a receipt for contributions. I created a new template with all the information needed. However we have a problem to display ...
  • 71
1 vote
1 answer
21 views

Admin-generated receipts show server name in email 'from' field

When we process a contribution in the back end and click the 'Send receipt?' button, a receipt is sent to the user from the address of our server (which is not listed in our 'FROM email address' list)....
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2 votes
1 answer
78 views

Confirmation receipt sent from strange sender address

If I send a confirmation receipt (checked 'Send Confirmation and Receipt?' during renewal of a membership), the sender address is wrong if the preferred is chosen. In stead of displaying the address ...
1 vote
0 answers
34 views

Online Membership receipt doesn't show address fields from Profiles

I have an online membership form which takes an alternate (custom location type) address in a profile. On the receipts, these fields are always empty whether the user has filled them out or not (...
2 votes
0 answers
106 views

Contribution tokens for receipts

We're trying to create online receipts for Memberships, Contributions and Events and we would like to include the contribution source, and payment instrument for in the receipts. The question is, is ...
2 votes
1 answer
41 views

Which template is used for receipts sent from admin entry and renewal of memberships?

If I go into CiviCRM and create or renew a membership as opposed to them doing it themselves online, which template is used for the receipt? Specifically I mean if you check the "send confirmation and ...
0 votes
1 answer
46 views

Receipt template formatting (still) broken?

We've upgraded civicrm multiple times the last few years. At a certain point, the receipt templates broke. It stopped showing credit card information and membership start/end date (for membership ...
  • 1,159
1 vote
2 answers
73 views

How to generate a receipt when Pay Later contribution is received

I am using a Contribution page to take payments for Memberships, and wish to use the 'Pay Later' option. I can set this up and it records the contribution OK, and a administrator can record the ...
0 votes
1 answer
82 views

Receipt template $line.description not showing

Hoping for some assistance for some issues with the invoice and receipt for the online contributions. Even though the script for the line item description is present in the template (below), no ...
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