Questions tagged [receipts]

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1answer
118 views

button to receipt not working on live dashboard, does work on print preview screen

something strange is happening at our site. The button to print a PDF receipt is not working on the live dashboard (within the site), it is working though on the print preview of the same page. On the ...
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1answer
133 views

Contribution emails not being sent - Direct Deposit/Pay Later

For online contributions, the only email that gets sent is when the contributor pays immediately (receipt). Thank you emails are not automatically sent and I cannot work out whether this is ...
0
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1answer
57 views

Receipt template $line.description not showing

Hoping for some assistance for some issues with the invoice and receipt for the online contributions. Even though the script for the line item description is present in the template (below), no ...
2
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0answers
34 views

Event Email receipt doesn't have the profile information

I have an event which accepts multiple participants registration, I have used a profile and another different profile for the additional participants and I have checked the "Same Email address" ...
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0answers
14 views

Smarty Variable for tax deductible

I'd like to add custom code in my contribution receipts that does the following: {if $contributionIsTaxDeductible == True} No goods or services were exchange for this donation Tax id 12-3456789 {/...
2
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1answer
25 views

Customise Receipts How to?

In Find contributions> actions: receipts print or email> how would I customise that wording / graphics for that choice
2
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1answer
28 views

CiviCRM selectively generating receipts/invoices for contribution pages

This could be an email deliverability issue - but I thought I would check to see if there is more I can do to troubleshoot. Many people are saying they are not receiving receipts and invoices when ...
1
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3answers
154 views

Contribution receipt not being sent after paying with Paypal

Using Joomla and CiviCRM 4.6.10, a receipt is not being sent when using the Paypal option on our Contribution page but is being sent when using the Pay later option. The Paypal payment is being ...
3
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2answers
49 views

Why is the billing name missing from the contributions email receipt?

Emails being generated from new members are now missing 'billingName'. I'm not sure when this happened, we are on 5.11. The presentation of the output is Billing Name and Address <blank> <...
3
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1answer
33 views

What data fields are available to me at receipt template

My CiviCRM 5.16. When I try to add fields to receipt template, I discovered that I could add {$line.contribution_id} which shows the record ID of the contribution. But adding {$line.creditnote_id} (...
3
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1answer
31 views

How to suppress translation of months (or all fields) in receipts?

My platform: CiviCRM 5.16.3 on Drupal 7.6.7 PHP 7.2 CentOS 7. Drupal language is English. CiviCRM l10n installed and selected my own languange zh_TW Chinese(Taiwan). At receipt print-outs CiviCRM ...
0
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1answer
36 views

Receipt template formatting (still) broken?

We've upgraded civicrm multiple times the last few years. At a certain point, the receipt templates broke. It stopped showing credit card information and membership start/end date (for membership ...
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1answer
23 views

Installing CDN Tax Receipts For Us

we are new to CIVICRM! I am wondering if someone could possibly help us with fully installing and setting us up with the the extension CDN Tax Receipts?
1
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1answer
23 views

How to send a formatted mail for webform submission?

I have created a Unpaid event and connected to the webform. Although online registration is enabled and email option is ticked, I was not able to send a formatted email. I am able to send email ...
2
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2answers
35 views

How to change the name of the receipt attached to new membership

By default it's called receipt.pdf and I would like to rename it and make it French also ;-). Where can I set this name? by the way, is it possible to not have this receipt attached?
2
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1answer
48 views

Unwanted “Contribution Amount” appears in Line Item which makes it look like its incorrect

Added a Price Set. Go to Contribution Page and the Receipt Email shows all the Price Set Items but along with it also shows Contribution Amount. Before Adding defaultPriceSet from the above-...
1
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1answer
27 views

How can I include a non-participant's details in the receipts?

I have setup an event on a webform with 2 contacts. Parent: Contact1 - Child: contact2 Contact1 is there only to create a relationship with CONATCT2 and not a participant of the event. Contact2 is ...
1
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1answer
36 views

Delay automated email like receipts

Is there a way I can delay when a automated E-Mail is sent. For Example - I would like the receipt email when one submits a contribution to be delayed by a few hours. Thank you
2
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1answer
32 views

Which template is used for receipts sent from admin entry and renewal of memberships?

If I go into CiviCRM and create or renew a membership as opposed to them doing it themselves online, which template is used for the receipt? Specifically I mean if you check the "send confirmation and ...
2
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1answer
19 views

How to add Campaign token in system contribution receipt

Trying to add the campaign name to my automatic receipts. This works: {$formValues.campaign_id} But this doesn't: {$formValues.campaign_name} or {$formValues.campaign_title} I need to print the ...
0
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1answer
41 views

What is stopping to update recurring payment or billing details!

Some of our donors have reported that they were not able to update the amount or cancel their recurring subscription payment using the standard email receipt that gets sent from CiviCRM. I am using ...
0
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1answer
37 views

Print Contribution Receipt Offline

Some donor wants a receipt of their contribution printed. I could not find any option other than printer icon on the top right. But that gives a very barebone format. What is the best way to go about ...
5
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1answer
107 views

Contribution receipt showing no fields

We are using CiviCRM 4.7.10 on Joomla 3.6.2. The contribution receipt isn't showing any field data, except amount and date, though it does show the intro text put into he Contribution form. This ...
2
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1answer
128 views

How to change the date format for the receipt date in a template

I'm using the "Thank-you letters - print or email" functionality to generate a receipt for contributions. I created a new template with all the information needed. However we have a problem to display ...
0
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1answer
142 views

Contribution=Membership+Donation incorrect for CiviCRM 4.7.12 on WordPress 4.6.1

I'm setting up a Signup, Renew, Donate page for both Membership signup/renewal and adding in an optional donation. I first tried setting the Financial Type = Membership. Everything worked fine, except ...
1
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1answer
19 views

Admin-generated receipts show server name in email 'from' field

When we process a contribution in the back end and click the 'Send receipt?' button, a receipt is sent to the user from the address of our server (which is not listed in our 'FROM email address' list)....
4
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1answer
355 views

Can I create a custom System Workflow Message for a particular Contribution Page?

I need to create a custom system workflow message for Contributions - Receipt (on-line) that will be used instead of the default template when a particular contribution page is used. I already ...
2
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1answer
72 views

Confirmation receipt sent from strange sender address

If I send a confirmation receipt (checked 'Send Confirmation and Receipt?' during renewal of a membership), the sender address is wrong if the preferred is chosen. In stead of displaying the address ...
1
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0answers
27 views

Online Membership receipt doesn't show address fields from Profiles

I have an online membership form which takes an alternate (custom location type) address in a profile. On the receipts, these fields are always empty whether the user has filled them out or not (...
2
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1answer
69 views

Should a second receipt be sent when payment method is ACH with iATS?

Using the iATS payment extension, credit cards and ACH transactions are going through just like they're supposed to. The only hiccup is that one-time ACH transactions are generating a second 'online' ...
2
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0answers
73 views

Contribution tokens for receipts

We're trying to create online receipts for Memberships, Contributions and Events and we would like to include the contribution source, and payment instrument for in the receipts. The question is, is ...
1
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1answer
33 views

How to assign a Contribution to a different contact or otherwise have the receipt go to a different contact

A contribution is made by Contact A, but they require the receipt to go to Contact B. What other option is there other than deleting the Contribution record and creating a new one for Contact B. I ...
1
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2answers
46 views

How to generate a receipt when Pay Later contribution is received

I am using a Contribution page to take payments for Memberships, and wish to use the 'Pay Later' option. I can set this up and it records the contribution OK, and a administrator can record the ...
2
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1answer
143 views

How to use Campaign ID (as a token) in Contribution Invoice/Email Receipt Template

We use Campaign ID (renamed using Word Replacer to "Project ID") to categorize different kinds of contributions. Some come in through online contribution pages, and some are entered manually on ...
4
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1answer
202 views

Credit Card Receipt after 4.7 update

Prior to updating to CiviCRM 4.7 our customers received receipts that included: Membership fees with each item listed separately with a description and price. The Transaction number The Billing ...
0
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2answers
57 views

Adding contribution_id or transaction_id to Receipt

I've searched and can't find anything that works. How do I add the Contribution ID and/or transaction_id to a receipt (Online and Offline)? What I'm looking for is a way to easily find a ...
1
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0answers
27 views

Organization details missing from membership online receipts for on behalf of function

Civi 4.7.26 and Civi 4.7.27, Drupal 7.56 We've run into an issue where the information from the on behalf of profile for organizations is not appearing in the online membership receipt sent to the ...
2
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2answers
90 views

webform event registration - no receipts from contribution page?

I have a webform that registers one participant for multiple events. payment is handled through one specific contribution page, that is set to send receipts. But it sends nothing. Other webforms (...
1
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1answer
108 views

CiviCRM 4.7 contribution receipts

Prior to updating to CiviCRM 4.7 our customers received receipts that included: Membership fees with each item listed separately with a description and price. Transaction number Billing Name and ...
3
votes
1answer
63 views

Sending PDFs on event notifications and reciepts - disabling

Why is it when you go to: civicrm/admin/setting/misc?reset=1 Admin->System Settings->Misc And set "Attach PDF copy to receipts" to "no" that PDFs are still being attached to receipts? This appears ...
0
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1answer
125 views

How to add logo to Contributions - Receipt (on-line)

I am using Civi 4.7.29 on Wordpress 4.9.1 I need to make our online receipts look nicer. I tried adding a table to the template Contributions - Receipt (on-line) and adding the HTML for the logo ...
0
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1answer
51 views

Edit Contribution Form for receipt

How do I edit a contribution form to show the name of the organization and to put a note in like membership allows?
1
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1answer
26 views

Importing Contributions - Email Receipt

When importing contributions I would like receipts to go to the contacts that made the payment. What is the best approach to make this happen?
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0answers
38 views

“Receipts - print or email” not working from Advanced Search

I carry out the following steps: Perform an Advanced Search displaying as contributions Select one or more contributions From the actions menu select Receipts - print or email No matter how many ...
3
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1answer
43 views

How can I hide non-mailing list groups in receipts?

At the moment, when someone signs up for a membership or makes a contribution, the receipt returns a list of their newsletter subscription groups AND non-mailing lists group assignments. How can I ...
1
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1answer
67 views

How do I test Online Contribution Receipts?

How do I test the edits I make to online contribution receipts? Is making a test contribution using the online form the only way, or recommended way?
1
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2answers
37 views

Version 7.x-4.7.24 I need to send letters to contributors that gives them detailed information on each donation they have made for the year

I looked in several places. One answer said to go to Find Contributions, actions, Thank-you letters for contributors, Group Contributions by contact. When I follow those instructions I do not find a ...
3
votes
2answers
156 views

How do I print the “received date” on an invoice?

I have an urgent problem with invoices. For our finance department, I have to print out all invoices we generated this year. On the invoice, it HAS to display the date the invoice was issued, but ...
1
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2answers
33 views

The iATS payments “modify your payments” links fail in receipts to donors. Is there a workaround?

Using CiviCRM 4.7.22 and iATS Payments 1.6.1. Auto receipts from Civi advise recurring donors that "You can cancel future contributions by visiting this web page" and "You can update recurring ...
1
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0answers
22 views

CiviCRM Receipt Text for Offline Join and Renew

Can someone please explain where the text for the two fields is coming from? receipt_text_signup and receipt_text_renewal CiviCRM 4.7.x on Drupal 7. {if $formValues.receipt_text_signup} <p&...