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Questions tagged [receipts]

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2
votes
1answer
71 views

Confirmation receipt sent from strange sender address

If I send a confirmation receipt (checked 'Send Confirmation and Receipt?' during renewal of a membership), the sender address is wrong if the preferred is chosen. In stead of displaying the address ...
4
votes
1answer
355 views

Can I create a custom System Workflow Message for a particular Contribution Page?

I need to create a custom system workflow message for Contributions - Receipt (on-line) that will be used instead of the default template when a particular contribution page is used. I already ...
3
votes
1answer
120 views

How can I use custom tokens when grouping Thank You letters

Being able to group Thank You Letters by contact is a great feature for both everyday receipts (we have a company that will donate via multiple smaller donations at once) and end of the year receipts. ...
2
votes
1answer
164 views

Contribution Note Smarty Variable

So I'm super close to getting a smarty variable working to place the contribution note in a thank you letter. I used the API explorer and got this far: {crmAPI var='result' entity='Note' action='...
2
votes
2answers
90 views

webform event registration - no receipts from contribution page?

I have a webform that registers one participant for multiple events. payment is handled through one specific contribution page, that is set to send receipts. But it sends nothing. Other webforms (...
0
votes
1answer
141 views

Contribution=Membership+Donation incorrect for CiviCRM 4.7.12 on WordPress 4.6.1

I'm setting up a Signup, Renew, Donate page for both Membership signup/renewal and adding in an optional donation. I first tried setting the Financial Type = Membership. Everything worked fine, except ...
4
votes
1answer
202 views

Credit Card Receipt after 4.7 update

Prior to updating to CiviCRM 4.7 our customers received receipts that included: Membership fees with each item listed separately with a description and price. The Transaction number The Billing ...
4
votes
1answer
153 views

Recurring Donation Email Issues with iATS payment processor

I'm trying to get our recurring donations up and running and I've run into some difficulties. When an admin sets up a recurring donation, Civi send the receipt for the first donation in the series ...
4
votes
2answers
228 views

Online receipt change in 4.7: Wrong template is being used

We upgraded to 4.7 and using WP 4.4.1. The Online receipt for payments has changed -- something is telling the system to use the summary receipt and I can not find out what it is. See pics. How can ...
3
votes
1answer
110 views

Why aren't donation receipts being emailed to customer?

I'm having issues with emails being sent for new donations (membership signups actually). I've tested each mail server type and I can send bulk emails, and test emails. I'm using PayPal as my ...
3
votes
2answers
198 views

Online receipt not being send to donors

we are creating two contribution pages for both new members and donnors and we are experiencing some problems with email receipts. We would be very grateful with any ideas on where to look or what to ...
2
votes
1answer
69 views

Should a second receipt be sent when payment method is ACH with iATS?

Using the iATS payment extension, credit cards and ACH transactions are going through just like they're supposed to. The only hiccup is that one-time ACH transactions are generating a second 'online' ...
2
votes
1answer
324 views

Could CiviCRM 4.5 or 4.6 make it easier to generate large numbers of PDFs at once?

I have a client using CiviCRM 4.4, who prefers to generate donation and membership receipts as PDFs for mailing in print form, but has found that they often have trouble generating all the PDFs they ...
2
votes
2answers
35 views

How to change the name of the receipt attached to new membership

By default it's called receipt.pdf and I would like to rename it and make it French also ;-). Where can I set this name? by the way, is it possible to not have this receipt attached?
1
vote
3answers
154 views

Contribution receipt not being sent after paying with Paypal

Using Joomla and CiviCRM 4.6.10, a receipt is not being sent when using the Paypal option on our Contribution page but is being sent when using the Pay later option. The Paypal payment is being ...
0
votes
0answers
190 views

Contribution email receipt with custom fields shows array in template

Using default contribution receipt message template, the receipt email shows "array" rather than custom field values. It works correctly if no custom fields are used in profile. This seems like this ...