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Questions tagged [receipts]

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3 votes
0 answers
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Error "Could not find valid value for u", not sending contribution receipts

On Drupal 7 + CiviCRM 5.35.2, contribution receipts are not being sent out, in spite of the claim on the contribution thank you page that they've been sent. Instead, in the civicrm error log, I'm ...
Alan Dixon's user avatar
  • 6,861
3 votes
0 answers
67 views

Event Email receipt doesn't have the profile information

I have an event which accepts multiple participants registration, I have used a profile and another different profile for the additional participants and I have checked the "Same Email address" ...
Vikas BN's user avatar
  • 113
2 votes
0 answers
19 views

Cancel recurring payment link in the receipt is missing

When I enable 1 payment processor like stripe the cancel recurring payment link appears in the receipt. But as soon as I enable 2 payment processor the link disappears and only shows “this is a ...
Tapash's user avatar
  • 3,004
2 votes
1 answer
48 views

How to limit/choose what profile data is included in confirmation emails?

We collect a lot of data from people who buy a membership using a Contribution Page. The confirmation/thank you email includes all of that data, which is a problem: some of the data we collect is not ...
artfulrobot's user avatar
  • 3,932
2 votes
0 answers
117 views

Contribution tokens for receipts

We're trying to create online receipts for Memberships, Contributions and Events and we would like to include the contribution source, and payment instrument for in the receipts. The question is, is ...
Rupert Raphael Amodia's user avatar
1 vote
0 answers
27 views

Issue while Issuing donation receipt (SYSTOPIA Donation Receipts Extension)

Using donation receipt SYSTOPIA Donation Receipts Extension, issuing donation receipt creates this error (and does not complete) Box property calculation requires containing block width I'm running 5....
Laurent Arnoult's user avatar
1 vote
0 answers
27 views

CDN Tax Receipts - Cover Letter

We currently use "CDN Tax Receipts" to generate our tax receipts. I am wondering if it is possible to also have a cover letter used when this tax receipt is generated? My hope would be that ...
Rob Benn-Frenette's user avatar
1 vote
0 answers
46 views

Showing Payment Methods on Civi Receipt

We currently accept two payment methods: PayPal and Credit Card. Is there a way to show which payment method was used in the transaction on the CiviContribute receipt? I'd like to show it in this ...
Denise's user avatar
  • 11
1 vote
1 answer
75 views

Contribution/membership receipt - unable to disable

I did have a look around already but thus far without much luck. We recently turned off the 'Email Receipt to Contributor?' option on a membership join page. I did check the ContributionPage settings ...
RebeccaTregenna's user avatar
1 vote
2 answers
67 views

CC Option in Contribution - Email Receipt

I need my Receipt to be CC'd to specific (Sponsor of the user) whenever I email my receipt to the actual user - How do I achieve this? Note: each user will have a different sponsor Is their a way I ...
Ramesh - ARTECH Consultancy's user avatar
1 vote
0 answers
37 views

Online Membership receipt doesn't show address fields from Profiles

I have an online membership form which takes an alternate (custom location type) address in a profile. On the receipts, these fields are always empty whether the user has filled them out or not (...
Laryn's user avatar
  • 8,268
1 vote
0 answers
31 views

Organization details missing from membership online receipts for on behalf of function

Civi 4.7.26 and Civi 4.7.27, Drupal 7.56 We've run into an issue where the information from the on behalf of profile for organizations is not appearing in the online membership receipt sent to the ...
Lesley Carter - BackOffice's user avatar
1 vote
0 answers
46 views

"Receipts - print or email" not working from Advanced Search

I carry out the following steps: Perform an Advanced Search displaying as contributions Select one or more contributions From the actions menu select Receipts - print or email No matter how many ...
JoAnne's user avatar
  • 3,450
1 vote
0 answers
26 views

CiviCRM Receipt Text for Offline Join and Renew

Can someone please explain where the text for the two fields is coming from? receipt_text_signup and receipt_text_renewal CiviCRM 4.7.x on Drupal 7. {if $formValues.receipt_text_signup} <p&...
Zachary's user avatar
  • 1,797
1 vote
0 answers
99 views

Why don't contributions paid via a private page, using PayPal, complete and send receipts?

Edited 2017 08 01; The problem still exists despite upgrades to WordPress 4.8.0 / CiviCRM 4.7.22. Recent findings and advice indicate that the issue may be due to the fact that this payment is ...
dvhirst's user avatar
  • 123
1 vote
0 answers
41 views

CiviCRM Event Email Receipt Displays Custom Field Attributes Rather Than Values

A similar question has been answered in 2015, but it was not resolved: Contribution email receipt with custom fields shows array in template I'm having a similar issue. But instead of custom fields ...
gfmlk's user avatar
  • 11
1 vote
0 answers
42 views

Missing total amount in receipt after civicrm upgrade 4.5 to 4.6

I have upgrade civicrm 4.5 to 4.6. After that token {$formValues.total_amount|crmMoney:$currency} is not printing the total amount in emails. The template used is one of the System workflow messages ...
TheCoderGuy's user avatar
1 vote
0 answers
31 views

eWAY payment processor not sending receipts on membership signup

When signing up for membership using contribution page, our eWAY payment processor is not generating a receipt for the end user. The Civi contact is created correctly, the Civi receipt is sent to the ...
Ten4PL's user avatar
  • 11
1 vote
1 answer
160 views

Contribution emails not being sent - Direct Deposit/Pay Later

For online contributions, the only email that gets sent is when the contributor pays immediately (receipt). Thank you emails are not automatically sent and I cannot work out whether this is ...
Jambo's user avatar
  • 88
1 vote
0 answers
15 views

Paylater receipt showing strange characters

I've a membership subscription page with a single payment option - pay later. The setup has a confirmation page and the receipt page upon confirmation. On the receipt page, pay later instructions are ...
João Cunha's user avatar
1 vote
1 answer
152 views

button to receipt not working on live dashboard, does work on print preview screen

something strange is happening at our site. The button to print a PDF receipt is not working on the live dashboard (within the site), it is working though on the print preview of the same page. On the ...
Evelien's user avatar
  • 11
1 vote
0 answers
43 views

on behalf profile organization name not showing on pay later receipt

We are using the on behalf profile, but the organization name isn't showing on the receipt when users use the "Pay Later" option. The organization name is under "Member" and the receipt is only ...
createscape's user avatar
1 vote
0 answers
25 views

Word in Receipt is in wrong Language

We are doing a contribution campaign for the first time where we allow the contribution to be given as a gift (i.e. honoree). The honoree profile, either the default or our own, requests Name and ...
dharma's user avatar
  • 41
1 vote
3 answers
191 views

Contribution receipt not being sent after paying with Paypal

Using Joomla and CiviCRM 4.6.10, a receipt is not being sent when using the Paypal option on our Contribution page but is being sent when using the Pay later option. The Paypal payment is being ...
Fran Nowakowski's user avatar
0 votes
0 answers
25 views

How to add new tokens in civicrm?

I want to add more tokens for generating the donation receipts.so how can I add more tokens in civicrm?
Akhil Raj's user avatar
0 votes
1 answer
13 views

Memberships - Receipt (on-line): multiple "amount" rows under Membership Fee

The "Memberships - Receipt (on-line)" template, the code below causes 3 "amount" rows and a Membership Type label doesn't seem to be shown, also there is no "Membership Type&...
yurg's user avatar
  • 2,053
0 votes
0 answers
7 views

i was sending tax year end statements. While trying to send several at a time, the system crashed, and entered errors in all donations

i was trying to send year end tax receipts to all of our donors. I tried to send about 4 at the same time. The system crashed. Then when it came back up I was surprised to see ALL donations for the ...
Richele s Schaffer's user avatar
0 votes
0 answers
30 views

Send receipt when I create membership does not seem to work (CiviCRM 5.67.0)

I don't understand why when I add a membership and I check "Send Confirmation and Receipt" I don't receive the receipt. On the other hand, if I use "Send Receipt" from the action ...
masetto's user avatar
  • 183
0 votes
1 answer
42 views

Conditional email receipt subject line

I am using a contribution page to sell an item. I would like to enable the receipt section so that people get an email confirmation of their purchase. My problem is that our receipt (on-line) template ...
erin's user avatar
  • 271
0 votes
0 answers
27 views

Smarty Variable for tax deductible

I'd like to add custom code in my contribution receipts that does the following: {if $contributionIsTaxDeductible == True} No goods or services were exchange for this donation Tax id 12-3456789 {/...
Yossi's user avatar
  • 2,097
0 votes
1 answer
103 views

Receipt template $line.description not showing

Hoping for some assistance for some issues with the invoice and receipt for the online contributions. Even though the script for the line item description is present in the template (below), no ...
Pennopoly's user avatar
  • 303
0 votes
0 answers
215 views

Contribution email receipt with custom fields shows array in template

Using default contribution receipt message template, the receipt email shows "array" rather than custom field values. It works correctly if no custom fields are used in profile. This seems like this ...
Dave T's user avatar
  • 1,239