Questions tagged [receipts]

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19 questions with no upvoted or accepted answers
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34 views

Event Email receipt doesn't have the profile information

I have an event which accepts multiple participants registration, I have used a profile and another different profile for the additional participants and I have checked the "Same Email address" ...
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72 views

Contribution tokens for receipts

We're trying to create online receipts for Memberships, Contributions and Events and we would like to include the contribution source, and payment instrument for in the receipts. The question is, is ...
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0answers
27 views

Online Membership receipt doesn't show address fields from Profiles

I have an online membership form which takes an alternate (custom location type) address in a profile. On the receipts, these fields are always empty whether the user has filled them out or not (...
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0answers
27 views

Organization details missing from membership online receipts for on behalf of function

Civi 4.7.26 and Civi 4.7.27, Drupal 7.56 We've run into an issue where the information from the on behalf of profile for organizations is not appearing in the online membership receipt sent to the ...
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38 views

“Receipts - print or email” not working from Advanced Search

I carry out the following steps: Perform an Advanced Search displaying as contributions Select one or more contributions From the actions menu select Receipts - print or email No matter how many ...
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0answers
22 views

CiviCRM Receipt Text for Offline Join and Renew

Can someone please explain where the text for the two fields is coming from? receipt_text_signup and receipt_text_renewal CiviCRM 4.7.x on Drupal 7. {if $formValues.receipt_text_signup} <p&...
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82 views

Why don't contributions paid via a private page, using PayPal, complete and send receipts?

Edited 2017 08 01; The problem still exists despite upgrades to WordPress 4.8.0 / CiviCRM 4.7.22. Recent findings and advice indicate that the issue may be due to the fact that this payment is ...
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0answers
23 views

CiviCRM Event Email Receipt Displays Custom Field Attributes Rather Than Values

A similar question has been answered in 2015, but it was not resolved: Contribution email receipt with custom fields shows array in template I'm having a similar issue. But instead of custom fields ...
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0answers
38 views

Missing total amount in receipt after civicrm upgrade 4.5 to 4.6

I have upgrade civicrm 4.5 to 4.6. After that token {$formValues.total_amount|crmMoney:$currency} is not printing the total amount in emails. The template used is one of the System workflow messages ...
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28 views

eWAY payment processor not sending receipts on membership signup

When signing up for membership using contribution page, our eWAY payment processor is not generating a receipt for the end user. The Civi contact is created correctly, the Civi receipt is sent to the ...
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1answer
133 views

Contribution emails not being sent - Direct Deposit/Pay Later

For online contributions, the only email that gets sent is when the contributor pays immediately (receipt). Thank you emails are not automatically sent and I cannot work out whether this is ...
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0answers
11 views

Paylater receipt showing strange characters

I've a membership subscription page with a single payment option - pay later. The setup has a confirmation page and the receipt page upon confirmation. On the receipt page, pay later instructions are ...
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1answer
117 views

button to receipt not working on live dashboard, does work on print preview screen

something strange is happening at our site. The button to print a PDF receipt is not working on the live dashboard (within the site), it is working though on the print preview of the same page. On the ...
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40 views

on behalf profile organization name not showing on pay later receipt

We are using the on behalf profile, but the organization name isn't showing on the receipt when users use the "Pay Later" option. The organization name is under "Member" and the receipt is only ...
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19 views

Word in Receipt is in wrong Language

We are doing a contribution campaign for the first time where we allow the contribution to be given as a gift (i.e. honoree). The honoree profile, either the default or our own, requests Name and ...
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3answers
154 views

Contribution receipt not being sent after paying with Paypal

Using Joomla and CiviCRM 4.6.10, a receipt is not being sent when using the Paypal option on our Contribution page but is being sent when using the Pay later option. The Paypal payment is being ...
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0answers
14 views

Smarty Variable for tax deductible

I'd like to add custom code in my contribution receipts that does the following: {if $contributionIsTaxDeductible == True} No goods or services were exchange for this donation Tax id 12-3456789 {/...
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1answer
57 views

Receipt template $line.description not showing

Hoping for some assistance for some issues with the invoice and receipt for the online contributions. Even though the script for the line item description is present in the template (below), no ...
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0answers
190 views

Contribution email receipt with custom fields shows array in template

Using default contribution receipt message template, the receipt email shows "array" rather than custom field values. It works correctly if no custom fields are used in profile. This seems like this ...