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6 votes
1 answer
445 views

Can I create a custom System Workflow Message for a particular Contribution Page?

I need to create a custom system workflow message for Contributions - Receipt (on-line) that will be used instead of the default template when a particular contribution page is used. I already ...
Shai's user avatar
  • 609
6 votes
1 answer
121 views

Contribution receipt showing no fields

We are using CiviCRM 4.7.10 on Joomla 3.6.2. The contribution receipt isn't showing any field data, except amount and date, though it does show the intro text put into he Contribution form. This ...
Troy Mumm's user avatar
  • 151
5 votes
1 answer
61 views

Send a Receipt to a user when adding a manual membership OR any payment

Using WP4.3.1 and CiviCRM 4.6.9 When creating a manual (off line) membership or payment for a contact is there a way to have a receipt of that sent to another user(email address)? And is there a way ...
Gary Zimmerman's user avatar
4 votes
2 answers
205 views

Is there an easy way to add YTD giving to receipts?

We have a client that we moved from Donorperfect who brought up that they feel the receipt tools are incomplete without the ability to include YTD (year to date) giving on receipts. This seems like a ...
Nathan Porter's user avatar
4 votes
1 answer
178 views

Recurring Donation Email Issues with iATS payment processor

I'm trying to get our recurring donations up and running and I've run into some difficulties. When an admin sets up a recurring donation, Civi send the receipt for the first donation in the series ...
Matt Baylor's user avatar
4 votes
1 answer
211 views

Credit Card Receipt after 4.7 update

Prior to updating to CiviCRM 4.7 our customers received receipts that included: Membership fees with each item listed separately with a description and price. The Transaction number The Billing ...
John Webster's user avatar
4 votes
2 answers
267 views

Online receipt change in 4.7: Wrong template is being used

We upgraded to 4.7 and using WP 4.4.1. The Online receipt for payments has changed -- something is telling the system to use the summary receipt and I can not find out what it is. See pics. How can ...
Gary Zimmerman's user avatar
3 votes
4 answers
851 views

How to change the date format for the receipt date in a template

I'm using the "Thank-you letters - print or email" functionality to generate a receipt for contributions. I created a new template with all the information needed. However we have a problem to display ...
Davum's user avatar
  • 71
3 votes
2 answers
302 views

How do I print the "received date" on an invoice?

I have an urgent problem with invoices. For our finance department, I have to print out all invoices we generated this year. On the invoice, it HAS to display the date the invoice was issued, but ...
nwtnsqrd's user avatar
3 votes
2 answers
113 views

Removing empty fields from event registration templates

We have some custom event fields that were set up before our time and are set to apply to all types of events, even though they are rarely used anymore. However, when a registration is entered from ...
Laryn's user avatar
  • 8,268
3 votes
2 answers
114 views

Why is the billing name missing from the contributions email receipt?

Emails being generated from new members are now missing 'billingName'. I'm not sure when this happened, we are on 5.11. The presentation of the output is Billing Name and Address <blank> <...
Interlated's user avatar
3 votes
1 answer
70 views

When editing a membership Civi sends receipt and confirmation even with box unchecked

Using WP4.3.1 and CIviCRM 4.6.9 I also had this happen on the current CiviCRM.org demo site for WP. When editing a membership Civi sends receipt and confirmation even when the box for "Send ...
Gary Zimmerman's user avatar
3 votes
1 answer
64 views

What data fields are available to me at receipt template

My CiviCRM 5.16. When I try to add fields to receipt template, I discovered that I could add {$line.contribution_id} which shows the record ID of the contribution. But adding {$line.creditnote_id} (...
user9611631's user avatar
3 votes
1 answer
54 views

How to suppress translation of months (or all fields) in receipts?

My platform: CiviCRM 5.16.3 on Drupal 7.6.7 PHP 7.2 CentOS 7. Drupal language is English. CiviCRM l10n installed and selected my own languange zh_TW Chinese(Taiwan). At receipt print-outs CiviCRM ...
user9611631's user avatar
3 votes
1 answer
85 views

Sending PDFs on event notifications and reciepts - disabling

Why is it when you go to: civicrm/admin/setting/misc?reset=1 Admin->System Settings->Misc And set "Attach PDF copy to receipts" to "no" that PDFs are still being attached to receipts? This appears ...
Luke Stewart's user avatar
  • 1,890
3 votes
1 answer
130 views

Why aren't donation receipts being emailed to customer?

I'm having issues with emails being sent for new donations (membership signups actually). I've tested each mail server type and I can send bulk emails, and test emails. I'm using PayPal as my ...
Roger's user avatar
  • 63
3 votes
2 answers
246 views

Online receipt not being send to donors

we are creating two contribution pages for both new members and donnors and we are experiencing some problems with email receipts. We would be very grateful with any ideas on where to look or what to ...
lunarca's user avatar
  • 121
3 votes
1 answer
114 views

Receipting for multiple event registrations via webform

We have a webform that allows you to register multiple people for multiple events. Once they have paid we would like them to receive an email receipt that they can print out and bring along to the ...
Gemma - Fuzion's user avatar
3 votes
1 answer
165 views

How can I use custom tokens when grouping Thank You letters

Being able to group Thank You Letters by contact is a great feature for both everyday receipts (we have a company that will donate via multiple smaller donations at once) and end of the year receipts. ...
RayWright's user avatar
  • 2,488
3 votes
1 answer
62 views

Receipt for manual registration - HTML

I'd asked about this almost a year ago, and at the time was pointed towards a patch that was being worked on. But that patch, as I understand it, was closed as incomplete. Does anyone know if ...
Jenni Simonis's user avatar
3 votes
1 answer
119 views

Receipt not CC-ed for offline donations

Why is a receipt not sent to the email addresses set in the Contribution Page for an offline receipt. For instance, online donations to the "Shoe" contribution page are all cc-ed to "bookkeeping". But ...
RayWright's user avatar
  • 2,488
3 votes
1 answer
51 views

How can I hide non-mailing list groups in receipts?

At the moment, when someone signs up for a membership or makes a contribution, the receipt returns a list of their newsletter subscription groups AND non-mailing lists group assignments. How can I ...
Cullen McGough's user avatar
3 votes
0 answers
31 views

Error "Could not find valid value for u", not sending contribution receipts

On Drupal 7 + CiviCRM 5.35.2, contribution receipts are not being sent out, in spite of the claim on the contribution thank you page that they've been sent. Instead, in the civicrm error log, I'm ...
Alan Dixon's user avatar
  • 6,861
3 votes
0 answers
67 views

Event Email receipt doesn't have the profile information

I have an event which accepts multiple participants registration, I have used a profile and another different profile for the additional participants and I have checked the "Same Email address" ...
Vikas BN's user avatar
  • 113
2 votes
1 answer
442 views

Could CiviCRM 4.5 or 4.6 make it easier to generate large numbers of PDFs at once?

I have a client using CiviCRM 4.4, who prefers to generate donation and membership receipts as PDFs for mailing in print form, but has found that they often have trouble generating all the PDFs they ...
spidersilk's user avatar
2 votes
1 answer
75 views

Customise Receipts How to?

In Find contributions> actions: receipts print or email> how would I customise that wording / graphics for that choice
ari leaman's user avatar
2 votes
1 answer
44 views

Which template is used for receipts sent from admin entry and renewal of memberships?

If I go into CiviCRM and create or renew a membership as opposed to them doing it themselves online, which template is used for the receipt? Specifically I mean if you check the "send confirmation and ...
Matt Woodward's user avatar
2 votes
2 answers
190 views

Wrong dates and type on membership email receipts

We recently set up a new CiviCRM install (Drupal 7, CiviCRM 4.7.3, hosted on Bluehost). Most everything is fine, but the email receipts sometimes show the wrong dates and membership type. The correct ...
Julian Crawford's user avatar
2 votes
1 answer
238 views

Contribution Note Smarty Variable

So I'm super close to getting a smarty variable working to place the contribution note in a thank you letter. I used the API explorer and got this far: {crmAPI var='result' entity='Note' action='...
RayWright's user avatar
  • 2,488
2 votes
1 answer
215 views

Conditional statements in 'manual' emails or thank you letters

Do conditional statements with tokens not work when you manually send an email or 'print' a thank you letter? I have a bunch set up inside the auto generated emails for contribution receipts or event ...
RayWright's user avatar
  • 2,488
2 votes
1 answer
39 views

CiviCRM selectively generating receipts/invoices for contribution pages

This could be an email deliverability issue - but I thought I would check to see if there is more I can do to troubleshoot. Many people are saying they are not receiving receipts and invoices when ...
themak's user avatar
  • 3,441
2 votes
1 answer
36 views

How to add Campaign token in system contribution receipt

Trying to add the campaign name to my automatic receipts. This works: {$formValues.campaign_id} But this doesn't: {$formValues.campaign_name} or {$formValues.campaign_title} I need to print the ...
Yossi's user avatar
  • 2,097
2 votes
2 answers
123 views

webform event registration - no receipts from contribution page?

I have a webform that registers one participant for multiple events. payment is handled through one specific contribution page, that is set to send receipts. But it sends nothing. Other webforms (...
commonpike's user avatar
  • 1,191
2 votes
1 answer
150 views

Recurring donations are receiving recurring email receipts after update

I updated to 4.6.27, and recurring donations started re-sending out email receipts each month. The old behaviour was to send an email receipt when they made their contribution but not a monthly email. ...
DaveBagler's user avatar
2 votes
2 answers
70 views

How to change the name of the receipt attached to new membership

By default it's called receipt.pdf and I would like to rename it and make it French also ;-). Where can I set this name? by the way, is it possible to not have this receipt attached?
Guillaume Sorel's user avatar
2 votes
1 answer
82 views

Unwanted "Contribution Amount" appears in Line Item which makes it look like its incorrect

Added a Price Set. Go to Contribution Page and the Receipt Email shows all the Price Set Items but along with it also shows Contribution Amount. Before Adding defaultPriceSet from the above-mentioned ...
harshal's user avatar
  • 841
2 votes
1 answer
82 views

Confirmation receipt sent from strange sender address

If I send a confirmation receipt (checked 'Send Confirmation and Receipt?' during renewal of a membership), the sender address is wrong if the preferred is chosen. In stead of displaying the address ...
Webmaster COVS's user avatar
2 votes
1 answer
218 views

How to use Campaign ID (as a token) in Contribution Invoice/Email Receipt Template

We use Campaign ID (renamed using Word Replacer to "Project ID") to categorize different kinds of contributions. Some come in through online contribution pages, and some are entered manually on ...
Yongho Kim's user avatar
2 votes
1 answer
87 views

Should a second receipt be sent when payment method is ACH with iATS?

Using the iATS payment extension, credit cards and ACH transactions are going through just like they're supposed to. The only hiccup is that one-time ACH transactions are generating a second 'online' ...
Allen Hutchison's user avatar
2 votes
1 answer
202 views

Financial Type on Contributions - Receipt (on-line) template

We would like to add the contribution Financial Type to the Contribution (On-line) receipt template, so we communicate clearly to our donors where their money has gone. (Our Financial Types are named ...
Allen Hutchison's user avatar
2 votes
1 answer
63 views

Authorize.net auto email receipts

I am using authorize.net as a payment processor. They have automatic receipt emails that go out after a contact makes a contribution. I have disabled them from going out on my account, but they are ...
Rachel's user avatar
  • 405
2 votes
0 answers
19 views

Cancel recurring payment link in the receipt is missing

When I enable 1 payment processor like stripe the cancel recurring payment link appears in the receipt. But as soon as I enable 2 payment processor the link disappears and only shows “this is a ...
Tapash's user avatar
  • 3,004
2 votes
1 answer
48 views

How to limit/choose what profile data is included in confirmation emails?

We collect a lot of data from people who buy a membership using a Contribution Page. The confirmation/thank you email includes all of that data, which is a problem: some of the data we collect is not ...
artfulrobot's user avatar
  • 3,932
2 votes
0 answers
117 views

Contribution tokens for receipts

We're trying to create online receipts for Memberships, Contributions and Events and we would like to include the contribution source, and payment instrument for in the receipts. The question is, is ...
Rupert Raphael Amodia's user avatar
1 vote
1 answer
37 views

Displaying custom contribution field in the online receipt

I am having trouble with displaying a custom contribution field on the online reciept. With the offline receipt, it works great with this: {crmAPI var='rname' entity='Contribution' action='getvalue' ...
Yossi's user avatar
  • 2,097
1 vote
2 answers
93 views

How to generate a receipt when Pay Later contribution is received

I am using a Contribution page to take payments for Memberships, and wish to use the 'Pay Later' option. I can set this up and it records the contribution OK, and a administrator can record the ...
user avatar
1 vote
2 answers
37 views

The iATS payments "modify your payments" links fail in receipts to donors. Is there a workaround?

Using CiviCRM 4.7.22 and iATS Payments 1.6.1. Auto receipts from Civi advise recurring donors that "You can cancel future contributions by visiting this web page" and "You can update recurring ...
John Richardson's user avatar
1 vote
1 answer
74 views

Receipts in dashboard and annual receipts

I'm running CiviCRM under Wordpress. I'd like to give donators access to their receipts at any time. Do you know if I can add them in a sort of user dashboard, so they can download them as pdf (same ...
Etienne Lacroix's user avatar
1 vote
1 answer
55 views

How to get the Financial Type name/label in Smarty template?

I am using Thank You letter template to generate donation receipt. After using Find Contributions, I then choose All Records and from Actions I choose Thank You Letters. I can then add smarty logic ...
jsherk's user avatar
  • 583
1 vote
2 answers
70 views

Tax Receipt (CDN TAX RECEIPTS)

On our tax receipt (using CDN TAX RECEIPTS) it says: "Charitable Registration:" - Is there any plan to change that to read: "Charitable Registration Number" on the template?
Rob Benn-Frenette's user avatar