Questions tagged [receipts]
The receipts tag has no usage guidance.
97
questions
1
vote
0answers
86 views
Why don't contributions paid via a private page, using PayPal, complete and send receipts?
Edited 2017 08 01; The problem still exists despite upgrades to WordPress 4.8.0 / CiviCRM 4.7.22. Recent findings and advice indicate that the issue may be due to the fact that this payment is ...
3
votes
1answer
88 views
Receipting for multiple event registrations via webform
We have a webform that allows you to register multiple people for multiple events. Once they have paid we would like them to receive an email receipt that they can print out and bring along to the ...
2
votes
1answer
127 views
Recurring donations are receiving recurring email receipts after update
I updated to 4.6.27, and recurring donations started re-sending out email receipts each month. The old behaviour was to send an email receipt when they made their contribution but not a monthly email. ...
1
vote
0answers
29 views
CiviCRM Event Email Receipt Displays Custom Field Attributes Rather Than Values
A similar question has been answered in 2015, but it was not resolved: Contribution email receipt with custom fields shows array in template
I'm having a similar issue. But instead of custom fields ...
1
vote
1answer
35 views
Donors are receiving multiple receipts with ACH contributions
Wordpress 4.7.3
Civi 4.6.26
iATS Payments for our processor
When donors make an ACH donation they get receipt right away and then a second one when the it clears their bank and the donation in Civi ...
0
votes
1answer
167 views
Contribution=Membership+Donation incorrect for CiviCRM 4.7.12 on WordPress 4.6.1
I'm setting up a Signup, Renew, Donate page for both Membership signup/renewal and adding in an optional donation. I first tried setting the Financial Type = Membership. Everything worked fine, except ...
1
vote
2answers
146 views
Civi membership receipt emails - how to turn on/off per membership?
We have many automated renew memberships with automated recurring contribution profiles. Civi has a great system of sending automated payment receipts for each of these automated contributions through ...
2
votes
1answer
177 views
How to use Campaign ID (as a token) in Contribution Invoice/Email Receipt Template
We use Campaign ID (renamed using Word Replacer to "Project ID") to categorize different kinds of contributions. Some come in through online contribution pages, and some are entered manually on ...
1
vote
0answers
40 views
Missing total amount in receipt after civicrm upgrade 4.5 to 4.6
I have upgrade civicrm 4.5 to 4.6. After that token {$formValues.total_amount|crmMoney:$currency} is not printing the total amount in emails.
The template used is one of the System workflow messages ...
1
vote
2answers
35 views
Why Membership and Other Amount doubles receipt amount
Weirdness I can't find answer to. I hope I can articulate this well enough. If not, I'll make a screencast. And is not the same as Contribution page "other amount" option causes weird ...
1
vote
0answers
29 views
eWAY payment processor not sending receipts on membership signup
When signing up for membership using contribution page, our eWAY payment processor is not generating a receipt for the end user. The Civi contact is created correctly, the Civi receipt is sent to the ...
1
vote
1answer
115 views
CiviCRM 4.7 contribution receipts
Prior to updating to CiviCRM 4.7 our customers received receipts that included:
Membership fees with each item listed separately with a description
and price.
Transaction number
Billing Name and ...
1
vote
1answer
38 views
How to assign a Contribution to a different contact or otherwise have the receipt go to a different contact
A contribution is made by Contact A, but they require the receipt to go to Contact B. What other option is there other than deleting the Contribution record and creating a new one for Contact B.
I ...
5
votes
1answer
115 views
Contribution receipt showing no fields
We are using CiviCRM 4.7.10 on Joomla 3.6.2. The contribution receipt isn't showing any field data, except amount and date, though it does show the intro text put into he Contribution form. This ...
2
votes
1answer
73 views
Should a second receipt be sent when payment method is ACH with iATS?
Using the iATS payment extension, credit cards and ACH transactions are going through just like they're supposed to. The only hiccup is that one-time ACH transactions are generating a second 'online' ...
1
vote
1answer
104 views
No Civi Confirmation Email After Using Paypal
I apologize in advance, as this question seems to have been asked many times, but the answer is still not clear after looking at different responses. I am using Civi 4.7.7 and Wordpress. I am using ...
2
votes
1answer
184 views
Financial Type on Contributions - Receipt (on-line) template
We would like to add the contribution Financial Type to the Contribution (On-line) receipt template, so we communicate clearly to our donors where their money has gone. (Our Financial Types are named ...
1
vote
1answer
138 views
Contribution emails not being sent - Direct Deposit/Pay Later
For online contributions, the only email that gets sent is when the contributor pays immediately (receipt). Thank you emails are not automatically sent and I cannot work out whether this is ...
1
vote
1answer
52 views
How to create activity for automatic contribution receipts sent
Is it possible to have CiviCRM create an activity (preferably email) every time a contribution receipt is sent?
2
votes
2answers
176 views
Wrong dates and type on membership email receipts
We recently set up a new CiviCRM install (Drupal 7, CiviCRM 4.7.3, hosted on Bluehost). Most everything is fine, but the email receipts sometimes show the wrong dates and membership type. The correct ...
3
votes
1answer
106 views
Receipt not CC-ed for offline donations
Why is a receipt not sent to the email addresses set in the Contribution Page for an offline receipt. For instance, online donations to the "Shoe" contribution page are all cc-ed to "bookkeeping". But ...
4
votes
1answer
202 views
Credit Card Receipt after 4.7 update
Prior to updating to CiviCRM 4.7 our customers received receipts that included:
Membership fees with each item listed separately with a description
and price.
The Transaction number
The Billing ...
4
votes
2answers
237 views
Online receipt change in 4.7: Wrong template is being used
We upgraded to 4.7 and using WP 4.4.1.
The Online receipt for payments has changed -- something is telling the system to use the summary receipt and I can not find out what it is.
See pics.
How can ...
1
vote
0answers
11 views
Paylater receipt showing strange characters
I've a membership subscription page with a single payment option - pay later.
The setup has a confirmation page and the receipt page upon confirmation.
On the receipt page, pay later instructions are ...
3
votes
1answer
135 views
How can I use custom tokens when grouping Thank You letters
Being able to group Thank You Letters by contact is a great feature for both everyday receipts (we have a company that will donate via multiple smaller donations at once) and end of the year receipts.
...
2
votes
1answer
198 views
Contribution Note Smarty Variable
So I'm super close to getting a smarty variable working to place the contribution note in a thank you letter.
I used the API explorer and got this far:
{crmAPI var='result' entity='Note' action='...
3
votes
1answer
46 views
How can I hide non-mailing list groups in receipts?
At the moment, when someone signs up for a membership or makes a contribution, the receipt returns a list of their newsletter subscription groups AND non-mailing lists group assignments.
How can I ...
2
votes
1answer
151 views
Conditional statements in 'manual' emails or thank you letters
Do conditional statements with tokens not work when you manually send an email or 'print' a thank you letter? I have a bunch set up inside the auto generated emails for contribution receipts or event ...
1
vote
1answer
133 views
button to receipt not working on live dashboard, does work on print preview screen
something strange is happening at our site. The button to print a PDF receipt is not working on the live dashboard (within the site), it is working though on the print preview of the same page. On the ...
1
vote
0answers
42 views
on behalf profile organization name not showing on pay later receipt
We are using the on behalf profile, but the organization name isn't showing on the receipt when users use the "Pay Later" option. The organization name is under "Member" and the receipt is only ...
1
vote
0answers
19 views
Word in Receipt is in wrong Language
We are doing a contribution campaign for the first time where we allow the contribution to be given as a gift (i.e. honoree).
The honoree profile, either the default or our own, requests Name and ...
3
votes
1answer
57 views
When editing a membership Civi sends receipt and confirmation even with box unchecked
Using WP4.3.1 and CIviCRM 4.6.9
I also had this happen on the current CiviCRM.org demo site for WP.
When editing a membership Civi sends receipt and confirmation even when the box for "Send ...
5
votes
1answer
54 views
Send a Receipt to a user when adding a manual membership OR any payment
Using WP4.3.1 and CiviCRM 4.6.9
When creating a manual (off line) membership or payment for a contact is there a way to have a receipt of that sent to another user(email address)? And is there a way ...
0
votes
3answers
92 views
Year End Contribution Summary for Donors
I'd like to send out to all my donors a summary of all their contributions in the past year.
CiviCRM seems to have a feature that should do that by grouping the contributions per contact when ...
1
vote
1answer
49 views
Could anyone review our extension for donation receipts?
We developed an extension for issuing donation receipts. Initial development was funded by seven German organizations and they just released the extension under a free license.
It can be found in the ...
1
vote
3answers
164 views
Contribution receipt not being sent after paying with Paypal
Using Joomla and CiviCRM 4.6.10, a receipt is not being sent when using the Paypal option on our Contribution page but is being sent when using the Pay later option. The Paypal payment is being ...
1
vote
1answer
35 views
Social Media: In receipts, {$url} incorrect from SocialNetwork.tpl, SEF URL, missing buttons
I have done a search here, bug reporting and general web search to no avail.
Platform: CiviCRM 4.6.8 on J!3.4.4
Problem: In CiviContribute, seems in both the receipts, webpage and email confirmation,...
0
votes
0answers
203 views
Contribution email receipt with custom fields shows array in template
Using default contribution receipt message template, the receipt email shows "array" rather than custom field values. It works correctly if no custom fields are used in profile.
This seems like this ...
1
vote
1answer
42 views
Receipts in dashboard and annual receipts
I'm running CiviCRM under Wordpress.
I'd like to give donators access to their receipts at any time. Do you know if I can add them in a sort of user dashboard, so they can download them as pdf (same ...
4
votes
2answers
197 views
Is there an easy way to add YTD giving to receipts?
We have a client that we moved from Donorperfect who brought up that they feel the receipt tools are incomplete without the ability to include YTD (year to date) giving on receipts. This seems like a ...
2
votes
1answer
51 views
Authorize.net auto email receipts
I am using authorize.net as a payment processor. They have automatic receipt emails that go out after a contact makes a contribution. I have disabled them from going out on my account, but they are ...
3
votes
1answer
114 views
Why aren't donation receipts being emailed to customer?
I'm having issues with emails being sent for new donations (membership signups actually).
I've tested each mail server type and I can send bulk emails, and test emails.
I'm using PayPal as my ...
4
votes
1answer
159 views
Recurring Donation Email Issues with iATS payment processor
I'm trying to get our recurring donations up and running and I've run into some difficulties. When an admin sets up a recurring donation, Civi send the receipt for the first donation in the series ...
2
votes
1answer
364 views
Could CiviCRM 4.5 or 4.6 make it easier to generate large numbers of PDFs at once?
I have a client using CiviCRM 4.4, who prefers to generate donation and membership receipts as PDFs for mailing in print form, but has found that they often have trouble generating all the PDFs they ...
3
votes
2answers
218 views
Online receipt not being send to donors
we are creating two contribution pages for both new members and donnors and we are experiencing some problems with email receipts. We would be very grateful with any ideas on where to look or what to ...
6
votes
1answer
408 views
Can I create a custom System Workflow Message for a particular Contribution Page?
I need to create a custom system workflow message for
Contributions - Receipt (on-line)
that will be used instead of the default template when a particular contribution page is used.
I already ...
3
votes
2answers
105 views
Removing empty fields from event registration templates
We have some custom event fields that were set up before our time and are set to apply to all types of events, even though they are rarely used anymore. However, when a registration is entered from ...
