Questions tagged [receipts]

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0answers
86 views

Why don't contributions paid via a private page, using PayPal, complete and send receipts?

Edited 2017 08 01; The problem still exists despite upgrades to WordPress 4.8.0 / CiviCRM 4.7.22. Recent findings and advice indicate that the issue may be due to the fact that this payment is ...
3
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1answer
88 views

Receipting for multiple event registrations via webform

We have a webform that allows you to register multiple people for multiple events. Once they have paid we would like them to receive an email receipt that they can print out and bring along to the ...
2
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1answer
127 views

Recurring donations are receiving recurring email receipts after update

I updated to 4.6.27, and recurring donations started re-sending out email receipts each month. The old behaviour was to send an email receipt when they made their contribution but not a monthly email. ...
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0answers
29 views

CiviCRM Event Email Receipt Displays Custom Field Attributes Rather Than Values

A similar question has been answered in 2015, but it was not resolved: Contribution email receipt with custom fields shows array in template I'm having a similar issue. But instead of custom fields ...
1
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1answer
35 views

Donors are receiving multiple receipts with ACH contributions

Wordpress 4.7.3 Civi 4.6.26 iATS Payments for our processor When donors make an ACH donation they get receipt right away and then a second one when the it clears their bank and the donation in Civi ...
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1answer
167 views

Contribution=Membership+Donation incorrect for CiviCRM 4.7.12 on WordPress 4.6.1

I'm setting up a Signup, Renew, Donate page for both Membership signup/renewal and adding in an optional donation. I first tried setting the Financial Type = Membership. Everything worked fine, except ...
1
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2answers
146 views

Civi membership receipt emails - how to turn on/off per membership?

We have many automated renew memberships with automated recurring contribution profiles. Civi has a great system of sending automated payment receipts for each of these automated contributions through ...
2
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1answer
177 views

How to use Campaign ID (as a token) in Contribution Invoice/Email Receipt Template

We use Campaign ID (renamed using Word Replacer to "Project ID") to categorize different kinds of contributions. Some come in through online contribution pages, and some are entered manually on ...
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0answers
40 views

Missing total amount in receipt after civicrm upgrade 4.5 to 4.6

I have upgrade civicrm 4.5 to 4.6. After that token {$formValues.total_amount|crmMoney:$currency} is not printing the total amount in emails. The template used is one of the System workflow messages ...
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2answers
35 views

Why Membership and Other Amount doubles receipt amount

Weirdness I can't find answer to. I hope I can articulate this well enough. If not, I'll make a screencast. And is not the same as Contribution page "other amount" option causes weird ...
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0answers
29 views

eWAY payment processor not sending receipts on membership signup

When signing up for membership using contribution page, our eWAY payment processor is not generating a receipt for the end user. The Civi contact is created correctly, the Civi receipt is sent to the ...
1
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1answer
115 views

CiviCRM 4.7 contribution receipts

Prior to updating to CiviCRM 4.7 our customers received receipts that included: Membership fees with each item listed separately with a description and price. Transaction number Billing Name and ...
1
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1answer
38 views

How to assign a Contribution to a different contact or otherwise have the receipt go to a different contact

A contribution is made by Contact A, but they require the receipt to go to Contact B. What other option is there other than deleting the Contribution record and creating a new one for Contact B. I ...
5
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1answer
115 views

Contribution receipt showing no fields

We are using CiviCRM 4.7.10 on Joomla 3.6.2. The contribution receipt isn't showing any field data, except amount and date, though it does show the intro text put into he Contribution form. This ...
2
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1answer
73 views

Should a second receipt be sent when payment method is ACH with iATS?

Using the iATS payment extension, credit cards and ACH transactions are going through just like they're supposed to. The only hiccup is that one-time ACH transactions are generating a second 'online' ...
1
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1answer
104 views

No Civi Confirmation Email After Using Paypal

I apologize in advance, as this question seems to have been asked many times, but the answer is still not clear after looking at different responses. I am using Civi 4.7.7 and Wordpress. I am using ...
2
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1answer
184 views

Financial Type on Contributions - Receipt (on-line) template

We would like to add the contribution Financial Type to the Contribution (On-line) receipt template, so we communicate clearly to our donors where their money has gone. (Our Financial Types are named ...
1
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1answer
138 views

Contribution emails not being sent - Direct Deposit/Pay Later

For online contributions, the only email that gets sent is when the contributor pays immediately (receipt). Thank you emails are not automatically sent and I cannot work out whether this is ...
1
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1answer
52 views

How to create activity for automatic contribution receipts sent

Is it possible to have CiviCRM create an activity (preferably email) every time a contribution receipt is sent?
2
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2answers
176 views

Wrong dates and type on membership email receipts

We recently set up a new CiviCRM install (Drupal 7, CiviCRM 4.7.3, hosted on Bluehost). Most everything is fine, but the email receipts sometimes show the wrong dates and membership type. The correct ...
3
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1answer
106 views

Receipt not CC-ed for offline donations

Why is a receipt not sent to the email addresses set in the Contribution Page for an offline receipt. For instance, online donations to the "Shoe" contribution page are all cc-ed to "bookkeeping". But ...
4
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1answer
202 views

Credit Card Receipt after 4.7 update

Prior to updating to CiviCRM 4.7 our customers received receipts that included: Membership fees with each item listed separately with a description and price. The Transaction number The Billing ...
4
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2answers
237 views

Online receipt change in 4.7: Wrong template is being used

We upgraded to 4.7 and using WP 4.4.1. The Online receipt for payments has changed -- something is telling the system to use the summary receipt and I can not find out what it is. See pics. How can ...
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0answers
11 views

Paylater receipt showing strange characters

I've a membership subscription page with a single payment option - pay later. The setup has a confirmation page and the receipt page upon confirmation. On the receipt page, pay later instructions are ...
3
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1answer
135 views

How can I use custom tokens when grouping Thank You letters

Being able to group Thank You Letters by contact is a great feature for both everyday receipts (we have a company that will donate via multiple smaller donations at once) and end of the year receipts. ...
2
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1answer
198 views

Contribution Note Smarty Variable

So I'm super close to getting a smarty variable working to place the contribution note in a thank you letter. I used the API explorer and got this far: {crmAPI var='result' entity='Note' action='...
3
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1answer
46 views

How can I hide non-mailing list groups in receipts?

At the moment, when someone signs up for a membership or makes a contribution, the receipt returns a list of their newsletter subscription groups AND non-mailing lists group assignments. How can I ...
2
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1answer
151 views

Conditional statements in 'manual' emails or thank you letters

Do conditional statements with tokens not work when you manually send an email or 'print' a thank you letter? I have a bunch set up inside the auto generated emails for contribution receipts or event ...
1
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1answer
133 views

button to receipt not working on live dashboard, does work on print preview screen

something strange is happening at our site. The button to print a PDF receipt is not working on the live dashboard (within the site), it is working though on the print preview of the same page. On the ...
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0answers
42 views

on behalf profile organization name not showing on pay later receipt

We are using the on behalf profile, but the organization name isn't showing on the receipt when users use the "Pay Later" option. The organization name is under "Member" and the receipt is only ...
1
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0answers
19 views

Word in Receipt is in wrong Language

We are doing a contribution campaign for the first time where we allow the contribution to be given as a gift (i.e. honoree). The honoree profile, either the default or our own, requests Name and ...
3
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1answer
57 views

When editing a membership Civi sends receipt and confirmation even with box unchecked

Using WP4.3.1 and CIviCRM 4.6.9 I also had this happen on the current CiviCRM.org demo site for WP. When editing a membership Civi sends receipt and confirmation even when the box for "Send ...
5
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1answer
54 views

Send a Receipt to a user when adding a manual membership OR any payment

Using WP4.3.1 and CiviCRM 4.6.9 When creating a manual (off line) membership or payment for a contact is there a way to have a receipt of that sent to another user(email address)? And is there a way ...
0
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3answers
92 views

Year End Contribution Summary for Donors

I'd like to send out to all my donors a summary of all their contributions in the past year. CiviCRM seems to have a feature that should do that by grouping the contributions per contact when ...
1
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1answer
49 views

Could anyone review our extension for donation receipts?

We developed an extension for issuing donation receipts. Initial development was funded by seven German organizations and they just released the extension under a free license. It can be found in the ...
1
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3answers
164 views

Contribution receipt not being sent after paying with Paypal

Using Joomla and CiviCRM 4.6.10, a receipt is not being sent when using the Paypal option on our Contribution page but is being sent when using the Pay later option. The Paypal payment is being ...
1
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1answer
35 views

Social Media: In receipts, {$url} incorrect from SocialNetwork.tpl, SEF URL, missing buttons

I have done a search here, bug reporting and general web search to no avail. Platform: CiviCRM 4.6.8 on J!3.4.4 Problem: In CiviContribute, seems in both the receipts, webpage and email confirmation,...
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0answers
203 views

Contribution email receipt with custom fields shows array in template

Using default contribution receipt message template, the receipt email shows "array" rather than custom field values. It works correctly if no custom fields are used in profile. This seems like this ...
1
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1answer
42 views

Receipts in dashboard and annual receipts

I'm running CiviCRM under Wordpress. I'd like to give donators access to their receipts at any time. Do you know if I can add them in a sort of user dashboard, so they can download them as pdf (same ...
4
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2answers
197 views

Is there an easy way to add YTD giving to receipts?

We have a client that we moved from Donorperfect who brought up that they feel the receipt tools are incomplete without the ability to include YTD (year to date) giving on receipts. This seems like a ...
2
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1answer
51 views

Authorize.net auto email receipts

I am using authorize.net as a payment processor. They have automatic receipt emails that go out after a contact makes a contribution. I have disabled them from going out on my account, but they are ...
3
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1answer
114 views

Why aren't donation receipts being emailed to customer?

I'm having issues with emails being sent for new donations (membership signups actually). I've tested each mail server type and I can send bulk emails, and test emails. I'm using PayPal as my ...
4
votes
1answer
159 views

Recurring Donation Email Issues with iATS payment processor

I'm trying to get our recurring donations up and running and I've run into some difficulties. When an admin sets up a recurring donation, Civi send the receipt for the first donation in the series ...
2
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1answer
364 views

Could CiviCRM 4.5 or 4.6 make it easier to generate large numbers of PDFs at once?

I have a client using CiviCRM 4.4, who prefers to generate donation and membership receipts as PDFs for mailing in print form, but has found that they often have trouble generating all the PDFs they ...
3
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2answers
218 views

Online receipt not being send to donors

we are creating two contribution pages for both new members and donnors and we are experiencing some problems with email receipts. We would be very grateful with any ideas on where to look or what to ...
6
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1answer
408 views

Can I create a custom System Workflow Message for a particular Contribution Page?

I need to create a custom system workflow message for Contributions - Receipt (on-line) that will be used instead of the default template when a particular contribution page is used. I already ...
3
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2answers
105 views

Removing empty fields from event registration templates

We have some custom event fields that were set up before our time and are set to apply to all types of events, even though they are rarely used anymore. However, when a registration is entered from ...

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