Questions tagged [recurring-contributions]
The recurring-contributions tag has no usage guidance.
228
questions
3
votes
2
answers
68
views
Can iATS "pause" recurring contributions?
I know that you can't pause contributions from within CiviCRM with processors that aren't token-based - but can you with iATS?
If you can't do it within CiviCRM, can it be done from within the iATS ...
- 38.5k
1
vote
0
answers
85
views
Cannot add or edit a payment processor without error. Membership contribution "Failed to update contribution in database"
On a Civi 5.62.1 or 5.58.1 and WP 6.2.2 vanilla with all plugins except CiviCRM activated and 2023 theme, I am hitting this error upon adding or editing ANY payment processor (Stripe, Dummy, PayPal ...
- 3,501
0
votes
0
answers
11
views
Convert Membership From Manual Renewal To Auto-Renew Without Making A Payment?
A client wants to convert a contact's membership from manually renewing to auto-renew. The contact recently made a manual renewal payment but now wants auto-renew enabled without making another ...
- 21
0
votes
0
answers
17
views
CiviCRM 3 Month subscription being charged every month,
We have a quarterly subscription
Image shows how membership is set up.
We have this in a price set and on a contribution page.
We are using stripe for the payment processor.
Core and stripe plugins ...
- 33
1
vote
1
answer
53
views
Transfer Paypal subscriptions to CiviCRM
is it possible to migrate existing paypal subscriptions (not created with CiviCRM) to CiviCRM?
I tried:
to create a recurring contribution with Paypal invoice Id in the field ...
- 131
1
vote
1
answer
175
views
Batch retrying Stripe webhooks
Sometimes you have webhooks from Stripe, or other processors that use the civicrm_paymentprocessor_webhook table, that were not successfully processed and need to be re-tried. This is most commonly ...
- 3,501
0
votes
1
answer
21
views
Cancel Auto Renew Memberships in Bulk for certain types
Is there a supported way via the UI to cancel the auto-renew and recurring payment profile on all memberships of a particular type? We're phasing some old membership types out.
- 1,777
2
votes
2
answers
29
views
Producing a list of donors who have setup a recurring donation
I need to be able to pull a list (in CSV or Excel format) that lists people with a recurring donation. This is so we can contact them annually and ask if it's OK to roll over their donation.
I know I ...
- 21
0
votes
0
answers
48
views
Allow self-service updating of contribution and membership recurring payments
The issue is very similar to this: How to allow self-service updates of recurring contribution credit card details with IATS? and even discussed in the commentary.
What is the best way to have CiviCRM ...
- 1,777
0
votes
1
answer
22
views
Recurring donations at iATS are processing twice
This week our recurring donations started process 2 times about 10 minutes apart. It is only recorded in Civi 1 time. The logs in Civi and Drupal only show the first time, there is nothing there for ...
- 2,388
1
vote
1
answer
30
views
Stripe Recurring Contribution generating errors when trying to add the Contribution
I've got a strange issue with a Recurring Contribution. The Recurring Contribution (Subscription) was created in November 2021, but no Contributions were recorded on the membership record.
On the ...
- 73
1
vote
1
answer
44
views
SearchKit: identify current Memberships where last recurring payment or instalment is too old
I would like to construct a query in SearchKit - if it is possible - that answers the question:
"Find active (Current, New) Memberships where Contributions recur monthly and the last Contribution ...
0
votes
0
answers
21
views
Using ActBlue to process contributions with Civi
Our Development Director is interested in using ActBlue as a contribution processor and AB claims to have Civi users. We are trying to get more information from AB on how to use their webhooks to send ...
- 41
1
vote
0
answers
14
views
STRIPE Extention (ver. 6.7.13) : Recurring contributions are no longer activated
Starting from one of the latest extention updates (ver. 6.7.13 or 6.7.12), recurring contributions are no longer activated (1shot payment works correctly)
The problem is detailed here: https://lab....
0
votes
0
answers
12
views
How to verify recurring receipt emails are going out? iATS 1.7.4
CiviCRM 5.51.2
iATS 1.7.4
D7 (lol, not for long!)
I have set "Email receipt for a Contribution in a Recurring Series" in iATS settings to be "Always".
How do I verify the recurring ...
- 1,777
3
votes
1
answer
58
views
Cleaning up legacy contributions so that renewals happen as expected
We have a site that has some legacy membership records with associated contributions that were imported manually (before our time, with a previous provider). We are experiencing problems where these ...
- 2,497
0
votes
0
answers
47
views
"Error! You do not have permission to access this page" After completing event signup
I am running CiviCRM 5.53.0 on WordPress 6.0.2.
It recently came to my attention that people signing up for an event are getting "Error! You do not have permission to access this page" after ...
- 285
0
votes
1
answer
51
views
How to allow self-service updates of recurring contribution credit card details with IATS?
Is it possible to use a message template to send an email reminder asking recurring donors to update their credit card when it fails?
- 3,993
1
vote
1
answer
13
views
Recurring Contributions count not match: "Find Contributions" vs API4 Contribution::get
Api call below returns 1078 contributions
$contributions = civicrm_api4('Contribution', 'get', [
'select' => [
'row_count',
],
'where' => [
['contribution_recur_id', 'IS NOT NULL'],
['...
- 1,829
1
vote
0
answers
16
views
Will updating contact billing info in CiviCRM automatically update in Authorize.net?
My client is seeing a few failed recurring contribution transactions per week. I believe these are due to expired Credit Card details (expiration date). I'm wondering if I should enable this setting ...
- 387
2
votes
0
answers
24
views
Receipt for recurring membership payment includes a link to enable cancellation. Why doesn't it work?
I'm setting up a recurring membership payment using stripe. Using the test drive page the transaction goes through fine, and I get a receipt. The receipt includes a link of the form:
https://mydomain....
- 3,935
1
vote
1
answer
38
views
Notification for future-dated contribution
We often have new donors that will sign up for a recurring contribution but mark it to start on a future date. With our current setup, they don't receive any sort of confirmation when they set up the ...
- 315
1
vote
0
answers
28
views
CiviCrm stripe member payments with contribution amount - certain UK banks use app to confirm issue amount shows as zero
I am using Drupal 9.3.9 (PHP 7.4.28), Stripe 6.7.1, mjwshared 1.2.2, sweetalert 1.5, Contribution cancel actions 5.41.1, firewall 1.5.1
turned off contributiontransactlegacy 1.5.1 as I understand its ...
- 11
0
votes
0
answers
34
views
Recurring contribution that ends after 10 payments
Using Drupal 7 / CiviCRM 5.37.2 / CiviCRM Stripe 6.6.
We would like to run a recurring contribution campaign where the recurring contributions end after 10 contributions. Essentially we are offering ...
2
votes
1
answer
69
views
Options for user self service of membership
We are pretty new to paid memberships and I find I don't know how to answer basic use cases.
We have a membership with 3 levels (bronze, silver, gold). The membership is associated with a monthly ...
1
vote
1
answer
53
views
What are the steps for changing the amount for a recurring payment when using PayPal - Website Payments Standard
Scenario is a membership / subscription. The amount to be charged has increased.
Does this require the amount to be updated just at the PayPal end, or are changes also needed at the civi end to ensure ...
- 28.1k
0
votes
0
answers
21
views
Endless contribution forms
My customer has a donation page which with no end date but when registering a donation, it's telling him maximum 12 months.
he would like to create a donation page where the contribution will go on ...
0
votes
0
answers
13
views
Edit a <completed> Contribution donation
i have a customer who wants to enter past contributions and it's not recording the <Date Received>.
Once completed, it shows a 0 value in the date received and it's not allowing me to go back ...
0
votes
0
answers
44
views
Stripe credit card updates and customer service any good?
We're seriously considering switching form PayPal to Stripe because PayPal's customer service is outright horrible (e.g. three times now they have simply closed our support case without any resolution ...
- 826
1
vote
1
answer
24
views
Error in the PagSeguro payment processor
When filling in the information of the payment processor PagSeguro and clicking on the save button, civicrm returns the error below:
Warning: require_once(CRM/Core/Payment/PagSeguro.php): failed to ...
- 11
2
votes
2
answers
57
views
How to add a new recurring contribution from the administrative side?
I feel like it used to be possible for an administrator to add a new recurring donation from the administrative interface, but I can't find it in the Contributions > New Contribution or Submit ...
- 8,241
3
votes
1
answer
44
views
Fooling civicrm into thinking payment processor supports recurring donatoins
I am using WP Version 5.7.2 and CiviCRM V 5.37.0. The two payment processors are Stripe and BTCPay.
Frustratingly, If you have two payment processors and one of them does not support recurring ...
- 95
2
votes
0
answers
18
views
Two contribution pages on the same page? (or a way to work around limitatin on recuring contributions)
I am using WP Version 5.7.2 and CiviCRM V 5.37.0.
I would like to give potential doners a single donation page with the choice between using stripe or donating with crypto. But the option to enable ...
- 95
1
vote
1
answer
66
views
PayPal recurring payments delayed by days
We've been using recurring payments with the 'PayPal - Website Payments Pro' processor for several years now. In the past we'd see an occasional delay between the user's submitting the payment on a ...
- 826
1
vote
1
answer
36
views
Members are being charged early
CiviCRM 5.35.1
WordPress 5.7
We noticed last week that our members who set up recurring payments via Credit Card with the iATS processor are being double charged or even triple charged in some cases. ...
- 285
2
votes
2
answers
50
views
Best practice for sending a notice about an upcoming recurring contribution
We have a contribution page that creates automated recurring contributions on a yearly basis.
Because 12 months is a long time to remember that you have a recurring contribution set up, we want to ...
- 2,497
2
votes
0
answers
19
views
Cancel recurring payment link in the receipt is missing
When I enable 1 payment processor like stripe the cancel recurring payment link appears in the receipt. But as soon as I enable 2 payment processor the link disappears and only shows “this is a ...
- 2,938
0
votes
1
answer
24
views
Display nth payment of a recurring series?
Is there any way to display "nth Payment" of a recurring series? I am looking for a way to display with a contribution and/or line item result that this is the 3rd, 4th, 5th payment in the ...
- 2,388
2
votes
1
answer
22
views
Can't translate year(s)word for recurring contributions
in CiviContribute Recurring Contributions I can't translate the Year(s) word. I don't find it in PoEdit files. Word replacing doesn't work. Any ideas?
- 103
1
vote
0
answers
23
views
Processing mailed checks where donor sends monthly
We have quite a few donors that mail a check every month (probably 80% of our checks we receive). It is for the same amount and project(s). Each donor generally sends their check around the same time ...
- 2,388
1
vote
0
answers
52
views
Wordpress + CiviCRM: Restrict “Membership Renewal” contribution page to logged in users only
A Wordpress + CiviCRM site I'm working on has their "Renew your membership" page wide open to all users. We need this page to only show if the user is logged in for obvious reasons. What's ...
- 21
2
votes
1
answer
18
views
Can "Contributions - Recurring Billing Updates" and similar messages be turned off?
We'd like to turn off Contributions - Recurring Cancellation Notification, Contributions - Recurring Billing Updates, and Contributions - Recurring Start and End Notification. We don't want the ...
- 3,993
2
votes
2
answers
81
views
Self-service update of credit card details - how to notify staff to re-process recurring contribution?
We would like to send out links for credit card recurring donors to update their credit card when a donation fails, using the solution from this question. Then, we need to somehow notify staff that ...
- 3,993
2
votes
1
answer
48
views
PayPal standard recurring payments fail with "Access Denied"
CiviCRM version 5.30.0, Wordpress 5.5.1, PHP 7.2.34
Single payments passed to PayPal proceed fine, but recurring payments are blocked by PayPal, reporting "Access Denied.
You don't have ...
- 61
2
votes
1
answer
33
views
Best way to initiate a pay per month membership scheme
I’d like to offer a membership scheme whereby you can pay a yearly payment or monthly recurring payments. Is it possible to do this via the membership options or will I have to set up a recurring ...
- 51
1
vote
0
answers
18
views
I am creating a new contribution page but am stuck because it keeps saying a supporter profile is mandatory
I am on http://civicrm.test/civicrm/admin/contribute/pcp
trying to create a supporter profile solely because the form doesn't seem to want to save unless I do so. I have put "supporter profile&...
- 11
2
votes
1
answer
20
views
set standard recurring unit on contribution site
is there a way to set a standard for the dropdown of the recurring units (yearly, monthly, etc.) on a civi contribution site? We would like to have "yearly" instead of "monthly".
I ...
- 21
2
votes
3
answers
289
views
Recurring contribution (monthly) with 'Pay Later'
Using 5.24.6 on Drupal - I have a contribution page for donations with the possibility to 'pay later' (bank transfer) or to pay by credit card (PayPal), and the possibility for choosing monthly ...
- 621
0
votes
0
answers
101
views
Thank you page not loading after payment
I have a new WordPress site with CiviCRM installed. I'm testing recurring payments using PayPal, but a problem occurs after the payment has been made. The browser tries to return to the site/merchant,...
- 11
1
vote
3
answers
65
views
CiviCRM send notification to admin if payment goes failed on recurring charges
I am using IATS payment processor. I want to get notified if any recurring charge goes failed.
- 13