Questions tagged [recurring-contributions]

Filter by
Sorted by
Tagged with
2 votes
0 answers
15 views

Receipt for recurring membership payment includes a link to enable cancellation. Why doesn't it work?

I'm setting up a recurring membership payment using stripe. Using the test drive page the transaction goes through fine, and I get a receipt. The receipt includes a link of the form: https://mydomain....
user avatar
  • 3,664
1 vote
1 answer
27 views

Notification for future-dated contribution

We often have new donors that will sign up for a recurring contribution but mark it to start on a future date. With our current setup, they don't receive any sort of confirmation when they set up the ...
user avatar
  • 191
0 votes
0 answers
14 views

CiviCrm stripe member payments with contribution amount - certain UK banks use app to confirm issue amount shows as zero

I am using Drupal 9.3.9 (PHP 7.4.28), Stripe 6.7.1, mjwshared 1.2.2, sweetalert 1.5, Contribution cancel actions 5.41.1, firewall 1.5.1 turned off contributiontransactlegacy 1.5.1 as I understand its ...
user avatar
0 votes
0 answers
5 views

$credit_card_type and $credit_card_number tokens not available in a list of tokens for recurring contribution receipt; blank rows in receipt emails

We use iATS for credit card processing and while "Contributions - Receipt (on-line)" template contains $credit_card_type and $credit_card_number tokens, corresponded rows in receipt emails ...
user avatar
  • 1,350
0 votes
0 answers
30 views

Recurring contribution that ends after 10 payments

Using Drupal 7 / CiviCRM 5.37.2 / CiviCRM Stripe 6.6. We would like to run a recurring contribution campaign where the recurring contributions end after 10 contributions. Essentially we are offering ...
user avatar
0 votes
0 answers
18 views

Creating contributions using the SFirm software from Sparkasse

We collect membership fees via SEPA debit using a software from the german bank Sparkasse called SFirm. Has someone experience how to call the CiviCRM Api when a debit was collected in order to create ...
user avatar
  • 113
2 votes
1 answer
35 views

Options for user self service of membership

We are pretty new to paid memberships and I find I don't know how to answer basic use cases. We have a membership with 3 levels (bronze, silver, gold). The membership is associated with a monthly ...
user avatar
1 vote
1 answer
25 views

What are the steps for changing the amount for a recurring payment when using PayPal - Website Payments Standard

Scenario is a membership / subscription. The amount to be charged has increased. Does this require the amount to be updated just at the PayPal end, or are changes also needed at the civi end to ensure ...
user avatar
  • 27.2k
0 votes
0 answers
19 views

Endless contribution forms

My customer has a donation page which with no end date but when registering a donation, it's telling him maximum 12 months. he would like to create a donation page where the contribution will go on ...
user avatar
0 votes
0 answers
14 views

Stripe integration, Some transaction passe in Stripe Correctly but many stay unprocessed in the CRM on recurring donations

There are a bunch of recurring donations that show a status of incomplete even though they were completed in Stripe. How do I now link the payment in ChabadSuite? Why does this happen? We have been ...
user avatar
0 votes
0 answers
10 views

recurring donations that show a status of incomplete even though they were completed in Stripe

I have a bunch of recurring donations that show a status of incomplete even though they were completed in Stripe. Why does this happen?
user avatar
0 votes
0 answers
13 views

Edit a <completed> Contribution donation

i have a customer who wants to enter past contributions and it's not recording the <Date Received>. Once completed, it shows a 0 value in the date received and it's not allowing me to go back ...
user avatar
0 votes
0 answers
33 views

Stripe credit card updates and customer service any good?

We're seriously considering switching form PayPal to Stripe because PayPal's customer service is outright horrible (e.g. three times now they have simply closed our support case without any resolution ...
user avatar
  • 724
1 vote
1 answer
21 views

Error in the PagSeguro payment processor

When filling in the information of the payment processor PagSeguro and clicking on the save button, civicrm returns the error below: Warning: require_once(CRM/Core/Payment/PagSeguro.php): failed to ...
user avatar
2 votes
2 answers
52 views

How to add a new recurring contribution from the administrative side?

I feel like it used to be possible for an administrator to add a new recurring donation from the administrative interface, but I can't find it in the Contributions > New Contribution or Submit ...
user avatar
0 votes
0 answers
11 views

Getting errors attempting to update recurring transactions with PayPal

In attempting to change the credit card number of a recurring transaction, we are getting the following message: Sorry, due to an error, we are unable to fulfill your request at the moment. You may ...
user avatar
2 votes
1 answer
36 views

Fooling civicrm into thinking payment processor supports recurring donatoins

I am using WP Version 5.7.2 and CiviCRM V 5.37.0. The two payment processors are Stripe and BTCPay. Frustratingly, If you have two payment processors and one of them does not support recurring ...
user avatar
2 votes
0 answers
15 views

Two contribution pages on the same page? (or a way to work around limitatin on recuring contributions)

I am using WP Version 5.7.2 and CiviCRM V 5.37.0. I would like to give potential doners a single donation page with the choice between using stripe or donating with crypto. But the option to enable ...
user avatar
1 vote
1 answer
23 views

PayPal recurring payments delayed by days

We've been using recurring payments with the 'PayPal - Website Payments Pro' processor for several years now. In the past we'd see an occasional delay between the user's submitting the payment on a ...
user avatar
  • 724
1 vote
1 answer
27 views

Members are being charged early

CiviCRM 5.35.1 WordPress 5.7 We noticed last week that our members who set up recurring payments via Credit Card with the iATS processor are being double charged or even triple charged in some cases. ...
user avatar
  • 499
2 votes
2 answers
37 views

Best practice for sending a notice about an upcoming recurring contribution

We have a contribution page that creates automated recurring contributions on a yearly basis. Because 12 months is a long time to remember that you have a recurring contribution set up, we want to ...
user avatar
2 votes
0 answers
16 views

Cancel recurring payment link in the receipt is missing

When I enable 1 payment processor like stripe the cancel recurring payment link appears in the receipt. But as soon as I enable 2 payment processor the link disappears and only shows “this is a ...
user avatar
  • 2,846
0 votes
1 answer
23 views

Display nth payment of a recurring series?

Is there any way to display "nth Payment" of a recurring series? I am looking for a way to display with a contribution and/or line item result that this is the 3rd, 4th, 5th payment in the ...
user avatar
  • 2,252
2 votes
1 answer
21 views

Can't translate year(s)word for recurring contributions

in CiviContribute Recurring Contributions I can't translate the Year(s) word. I don't find it in PoEdit files. Word replacing doesn't work. Any ideas?
user avatar
  • 103
0 votes
0 answers
22 views

Processing mailed checks where donor sends monthly

We have quite a few donors that mail a check every month (probably 80% of our checks we receive). It is for the same amount and project(s). Each donor generally sends their check around the same time ...
user avatar
  • 2,252
0 votes
0 answers
31 views

Wordpress + CiviCRM: Restrict “Membership Renewal” contribution page to logged in users only

A Wordpress + CiviCRM site I'm working on has their "Renew your membership" page wide open to all users. We need this page to only show if the user is logged in for obvious reasons. What's ...
user avatar
  • 11
2 votes
1 answer
13 views

Can "Contributions - Recurring Billing Updates" and similar messages be turned off?

We'd like to turn off Contributions - Recurring Cancellation Notification, Contributions - Recurring Billing Updates, and Contributions - Recurring Start and End Notification. We don't want the ...
user avatar
  • 1,569
2 votes
2 answers
70 views

Self-service update of credit card details - how to notify staff to re-process recurring contribution?

We would like to send out links for credit card recurring donors to update their credit card when a donation fails, using the solution from this question. Then, we need to somehow notify staff that ...
user avatar
  • 1,569
2 votes
1 answer
43 views

PayPal standard recurring payments fail with "Access Denied"

CiviCRM version 5.30.0, Wordpress 5.5.1, PHP 7.2.34 Single payments passed to PayPal proceed fine, but recurring payments are blocked by PayPal, reporting "Access Denied. You don't have ...
user avatar
2 votes
1 answer
28 views

Best way to initiate a pay per month membership scheme

I’d like to offer a membership scheme whereby you can pay a yearly payment or monthly recurring payments. Is it possible to do this via the membership options or will I have to set up a recurring ...
user avatar
  • 51
1 vote
0 answers
17 views

I am creating a new contribution page but am stuck because it keeps saying a supporter profile is mandatory

I am on http://civicrm.test/civicrm/admin/contribute/pcp trying to create a supporter profile solely because the form doesn't seem to want to save unless I do so. I have put "supporter profile&...
user avatar
  • 11
2 votes
1 answer
18 views

set standard recurring unit on contribution site

is there a way to set a standard for the dropdown of the recurring units (yearly, monthly, etc.) on a civi contribution site? We would like to have "yearly" instead of "monthly". I ...
user avatar
  • 21
2 votes
3 answers
261 views

Recurring contribution (monthly) with 'Pay Later'

Using 5.24.6 on Drupal - I have a contribution page for donations with the possibility to 'pay later' (bank transfer) or to pay by credit card (PayPal), and the possibility for choosing monthly ...
user avatar
  • 621
0 votes
0 answers
87 views

Thank you page not loading after payment

I have a new WordPress site with CiviCRM installed. I'm testing recurring payments using PayPal, but a problem occurs after the payment has been made. The browser tries to return to the site/merchant,...
user avatar
  • 11
1 vote
2 answers
43 views

CiviCRM send notification to admin if payment goes failed on recurring charges

I am using IATS payment processor. I want to get notified if any recurring charge goes failed.
user avatar
1 vote
0 answers
40 views

PayPal Recurring Payments & Fixed Membership Type

I am new to CiviCRM, and still feeling my way around. This issue starts with some IPN failure notifications we're getting from PayPal. Researching these, I found they are only occurring on recurring ...
user avatar
2 votes
1 answer
47 views

Recurring payments being set to pending - Stripe

I've inherited a CiviCRM 5.21.0 install on Wordpress, using Stripe to process membership payments. When a member chooses the "recurring payment" option on signup (Please renew my membership ...
user avatar
2 votes
1 answer
60 views

Can CiviRules add a contact to an event?

I've had a situation where we needed to offer a recurring payment possibility for an event. Hmmm... This is not at all native to CiviEvent as far as I can see. (I looked into using Webforms, as well ...
user avatar
  • 1,561
0 votes
1 answer
37 views

How do notifications for recurring payments work?

I've got a site that has had recurring payments (via paypal) working for some time, but only recently had the ipn settings configured correctly. Now that that is working we're getting more ...
user avatar
  • 1,887
3 votes
1 answer
25 views

Getting recurring contributions with Authorize.net that predate CiviCRM instance to register in CiviCRM

I have a client who used authorize.net for contributions before switching to using civicrm several years ago. They have continued to use authorize.net as their payment processor with CiviCRM, however ...
user avatar
0 votes
1 answer
24 views

Is there a way to set the autorenewal checkbox on a membership contribution page to be ticked by default?

We're running on Drupal 7.69 and Civi 5.13.x. Is there a way to have the option to autorenew ticked by default through configuration? See image below:
user avatar
  • 339
0 votes
1 answer
14 views

Contribution Receipt Comment

When CiviCRM sends an email Recurring Donation Receipt below the Zip Code field there is a Comment field. What mySqlTable stores the string that shows in the Comment associated with a recurring ...
user avatar
1 vote
2 answers
167 views

some recurring contributions linked to memberships are not moving on the membership end date

I'm working with @wmortada debugging some recurring contribution membership renewal issues. We have lots of memberships with recurring contributions but some of the memberships are not updating as ...
user avatar
1 vote
0 answers
22 views

Alert for expiring cards for recurring contributions?

We are on CiviCRM 5.18.2 and are running the agileware eway recurring payments extension. Has work been done on alerting admins when the expiration date of a card is approaching? How is this ...
user avatar
  • 339
0 votes
1 answer
17 views

How do I update the text seen on a membership payment page when the autorenwal option is provided?

Running on Drupal 7.69 and Civi 5.18.x. We would like to update the text that gets displayed when the auto-renewal option is active for membership types. Is there a way of doing using the admin ...
user avatar
  • 339
1 vote
1 answer
36 views

testing recurring contributions -- gone wrong!

Please help! I've made a new recurring contribution page for membership renewals. I tested to contribution page to make sure recurring contributions would go through -- they went through so I ...
user avatar
  • 67
1 vote
1 answer
46 views

Disabling Scheduled Jobs, Transactions, etc (from command line)?

I'm working on migrating our site to a different server. I need to do some testing on the new server while keeping the production site live. The problem is that the test server continues to run all ...
user avatar
  • 1,146
1 vote
1 answer
52 views

Authorize.net Recurring Payment not being updated

I have 2 or 3 recurring payments with Authorize.net that are not being updated in Civi. Authorize.net shows that these recurring payments are being processed properly. CiviCRM shows the recurring ...
user avatar
  • 2,057
0 votes
0 answers
44 views

Membership renewal issues - Can a renewal payment date by set as membership start date?

We uncovered a potential workflow issue in our configuration with regards to membership issues. As we migrated to CiviCRM, we had users on an offline payment processor, and once this expired we asked ...
user avatar
  • 455
3 votes
3 answers
86 views

How to generate a report excluding recurring contributions?

Is there any way to get a report, ideally something like the Contribution Summary report, which allows you to filter by recurring or non-recurring contribution? It would be quite useful to be able to ...
user avatar
  • 1,569

1
2 3 4 5