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Questions tagged [recurring-contributions]

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0answers
8 views

Auto Renewal for Pay by check

If someone selects the auto renew option on the members join / renew form but then they choose to pay by check, what will happen at the renewal date? Best Wishes PD
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0answers
16 views

What is alternative solution to paypal pro due to PSD2 compliance issue

After searching a bit it appears there’s no definitive solution for PSD2 compliance for CiviCRM as of now. We do not mind moving to a different payment processor. My only concern is which other ...
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1answer
30 views

Unable to cancel a PayPal_Standard recurring transaction

I created a contribution page using the PayPal_Standard payment processor. When I used it to set up a recurring contribution, it seemed to be set up ok, but I was unable to cancel it, either using ...
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2answers
58 views

By mistake manually entered a recurring donation under the wrong account

By mistake manually entered a recurring donation under the wrong account. Basically I have two users same name. So By confusion add recurring on wrong account. SO Now i want to move it from one ...
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1answer
18 views

How can I add soft credits to a Recurring Contribution Series

If I sign a donor up for a monthly/Recurring Contribution Series -> then I can go in and add a soft credit to the Contribution. But I can't add it to the series - so next month - when the next ...
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1answer
19 views

way to test stripe recurring failed payment

Whenever recurring payment failed due to change in card number, card expiring, cancellation of credit card, or the card issuer not recognising the payment. I have to sent notification to user. Stripe ...
3
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0answers
23 views

Recurring Donations

We have recurring donations every month. We have had several members increase their amounts that they want to donate. We use authorize.net and I changed the amounts and they have been charging the new ...
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3answers
76 views

Recurring Payment Profile IPNs not Updating CiviCRM with new Transactions

Environment: CiviCRM 5.5.x is the version that created the ones that are now trying to update, but we are now on the latest version 5.11.00 Drupal 7.x Webform CiviCRM 7.x-4.20+16-dev Issue: The ...
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0answers
33 views

Monthly payments not updating for monthly direct debit

We have a number of members who pay in monthly instalments by direct debit, but recently the contribution page and the membership end date have not been updating. We have received the reports showing ...
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1answer
17 views

Where is the Update billing url?

we are on Civi 5.8 and Wordcpress 5. A member called and wants to change her credit card information for her recurring membership. I would prefer to send her a link to click so she can change it ...
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1answer
12 views

How do I setup an online contribution page linked to Mogiv?

We are using Mogiv for our online giving portal. How can I link my online giving transactions from Mogiv to my contacts in CiviCRM?
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1answer
52 views

What payment processors work with WordPress Caldera and CiviCRM, and which of those work with recurring

This is an open-ended question to pull together information as folk develop more options. The below answer is based on snips from https://chat.civicrm.org/civicrm/pl/4refrsqotib9tf9gyrscffk8my
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1answer
44 views

Eway recurring - Any method to record invoice reference and description?

Eway provides a way to add invoice ref and description by adding params like InvoiceDescription and InvoiceReference in alterPaymentProcessorParams hook provided by civicrm. Unfortunately this does ...
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1answer
39 views

Recurring contributions fail with PayPal Pro - “DPRP is disabled for this client”

We recently set it so that members can sign up for a recurring donation. All of our payments for recurring donations are failing, though. You can see in the attached picture that there are three ...
5
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2answers
42 views

Set up Contribution page to only accept recurring contributions?

We would like to set up a contribution page that only accepts monthly recurring contributions. Is there a simple way to do this in CiviCRM? This contribution page would be associated with a Campaign,...
0
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1answer
12 views

Search for cancelled Paypal recurring contributions

We want to see reports on how recurring contributions through Paypal are being lost (e.g. due to cancellation, or card expiry). Using the Search function on civiCRM 4.6.38 I set the parameters as ...
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1answer
21 views

Two payment processors options on one webform

Different payment processors offer different options that we would like to have available from a single form. Is it possible to have different payment processors engaged from different form options on ...
3
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1answer
35 views

PxPay Recur Payment gets stuck in pending mode

CiviCRM 5.3.1 with Omnipay extension 2.5 Added a PaymentExpress PxPay processor. After setting up a recur contribution for a contact the first payment is done successfully without any errors. The ...
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1answer
25 views

Error on recurring payment with one installment

I recently launched a new donation page that allows recurring payments via PayPal Standard. I noticed a couple of recurring contributions had a status of "Pending (Incomplete Transaction)". It turns ...
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1answer
24 views

Automatically create recurring donations from bank statements

I'm using the wonderful civibanking extension to import the bank statments, including creating the contributions from the donors that directly wire money to our bank account for the "normal" bank ...
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2answers
29 views

How can I easily identify recurring contributions that failed to be recorded or failed to occur

Anyone have a good recipe or a report for finding folk who had a recurring payment due in say the last 2 weeks but for whom no contribution was received? I can see ways to do this with Smart Groups ...
2
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0answers
51 views

Why are my membership start and join dates being changed?

On one site that I'm looking after we've recently changed our membership types to enable auto-renewal, and are using this GoCardless direct debit payment processor to handle the payments. My ...
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2answers
19 views

Recurring contribution report by LineItem financial type

I am looking for a report that lists recurring contributions by Line item financial type. I have tried the Find Contribution report, the Advanced Search, the contribution report Recurring ...
4
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1answer
74 views

Only logged in users can change billing and recurring amount

We are using Civi 5.1 on Wordpress 4.9 Today we got our recurring payments to work again when we switched to IATS. When someone makes a recurring contribution, they receive an email reciept that says ...
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4answers
93 views

Which Payment Processor should we use?

We are using Civi 5.0.1 on Wordpress 4.9.1 Recently I asked if anyone is using Payflow as your payment processor. Not a single person could answer. So I don't believe anyone is using Payflow on ...
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1answer
15 views

Disabled contribution page and recurring transactions

Can recurring contributions originally set up with "Contribution Page A" still occur if Page A is subsequently disabled? Civi 4.6 LTS with iATS payments
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0answers
17 views

Possible reporting error in recurring transactions

I am using Drupal 7.58, CiviCRM 4.7.30, eWay Recurring version 1.2, Webform version 7.x-4.16 and Webform CiviCRM Integration version 7.x-4.19+40-dev. I have observed discrepancies in reporting when ...
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1answer
49 views

Handling Customer Card Updates with Stripe Payment Processor

Does the Stripe Payment Processor handle customer credit card updates for recurring contributions? And does it depend on whether I'm using Civicrm 4.6 or 4.7? I see this page from Stripe: https://...
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1answer
33 views

Finding the status of a recurring contribution

I am setting up a website using CiviContribute whereby recurring donations can be set up. Everything seems to be working - I can see the contributions when I go to Contributions -> Find Contribution: ...
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1answer
40 views

Problem with recurring contributions on PayPal sandbox

I am setting up a CiviCRM website and using one of its modules to try to set up a recurring payment using PayPal. From the CiviCRM website, I get taken to the first PayPay screen: I click on "Pay ...
2
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0answers
24 views

How to interpret “context” field in civicrm_system_log

We use Authorize.net for payment processing. Recurring donations have stopped being recorded in CiviCRM, although they are still being processed by Authorize. The "context" field in civicrm for the ...
3
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1answer
19 views

embedded link in email receipt to edit/cancel recurring contributions link only xml

Using iatspayments with Drupal 7 and CiviCRM. Recurring gifts are working properly and cron running daily. When contributor donates - he correctly receives an email containing the following ...
1
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2answers
40 views

How to fix a blank update my details link in the recurring payments receipt?

I am providing a recurring payments option through the eway credit card gateway and the agileware recurring payments extension. eWay_Recurring (au.com.agileware.ewayrecurring) 1.5.2 The template ...
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1answer
68 views

Authorize.net does not allow query strings for silent post URL?

We are unable to get authorize.net talking back to CiviCRM in regards to recurring payments. In talking with authorize.net folks and they pointed out that query strings are not allowed to be used in ...
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3answers
56 views

Where is IPN information stored in Civi?

We are using Civi 4.7.29 on Wordpress 4.9.4 Recently we moved our civi install of the root directory oursite.com to a subdomain subdomain.oursite.com. While we were on the root directory, we were ...
2
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1answer
116 views

How do I set up recurring donations with Stripe?

Im operating in Drupal 7 with Civi 4.7.30 and the latest Stripe API. I want to set up recurring donations but it keeps giving me errors. I have it enabled on the Contribution page. In Stripe they ...
3
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2answers
110 views

Recurring Paypal Contributions are showing (Pending Incomplete)

We are on Civi 4.7.29 and Wordpress 4.9.4 Today I noticed about 20 transactions with the status Pending Incomplete. They are all intended to be recurring. I found out that we are getting ...
3
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1answer
35 views

Embarrassing Offline Recurring Contributions

A bit of an embarrassing situation for us: A recurring credit-card contribution attempted to process last Wednesday (2/21), but our vendor (iATS) did not receive it (I've checked with them, no such ...
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1answer
30 views

One time gift intended to be recurring

We recently had a donor give a one time gift that they intended to be a recurring gift. Hard to say if they neglected to click the box or if they did and something went awry. Regardless, what we are ...
3
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0answers
46 views

Membership dates - unexpected behaviour

Running 4.7.29. I'm seeing some very odd behaviour with membership sign-up and renewal. Renewals, despite happening within the grace period, are being set with a new 'member since' date, i.e. the ...
2
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1answer
77 views

Stripe- Cancel recurring contribution

In testing CiviCRM/Stripe, we setup a recurring contribution and let it run for two months and then attempted to cancel it via the link in the email sent to the donor. This resulted in the recurring ...
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1answer
28 views

Re-run iATS recurring contributions that failed due to bad iATS account credentials?

iATS credentials were messed up for a couple of days in December, and now I have lots of recurring contributions that failed, with source="iATS Payments Recurring Contribution (id=N) Agent code has ...
3
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1answer
53 views

Stop recur mails from sending out to users

Current civi behaviour is that whenever a recurring payment is made using a contribution page, two emails are sent. Contribution Receipt AND Recurring start notification. Now, when the next ...
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0answers
29 views

Why does CiviCRM ignore PayPal IPN parameters and just copies first transaction?

Civi sends to every recurring donor an email which includes a way of changing their recurring donation, including amount. This information is sent to PayPal to be used on the next transaction. And ...
0
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2answers
30 views

How can I use the Omnipay processor to audit missing payments?

I was told that I could use the Omnipay processor to detect missing payments. I've determined that I need the API action PaymentProcessor.getmissing, and I can call this with: wp cv api ...
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1answer
22 views

Recurring contributions on paypal pro - undefined index

We have a contribution page with the option to mark the donation as recurring with the ability to specify the term (how many months). This was working well, until recently, we are receiving a big red ...
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0answers
29 views

How-To Webform CiviCRM Recurring Contributions Self-Service (Receipts)

On the latest version of CiviCRM and Webform CiviCRM how do I make sure a receipt gets sent to the end-user that informs them of their # of installments, interval of installment, etc. - with the ...
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0answers
40 views

Allow recurring contributions on membership form

I have a membership signup form and a I have the Additional Contributions amount section enabled. When I try to enabled Recurring Contributions, I get this error after saving it, Recurring ...
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0answers
46 views

changing amount of CiviCRM recurring payments with AuthorizeNet breaks Civi's recording of the transactions after the amount change

I've got an interesting puzzle on my hands. A client's site (CiviCRM 4.7.x; Drupal 7.x) has stopped recording some recurring transactions. The transactions show as settled successfully in ...
3
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1answer
50 views

Recurring Contribution marked incomplete and no receipt sent but card is charged

We tested a few recurring donations and while our payment gateway, Authorize.net, shows that the transactions were completed, the user does not receive a receipt. Furthermore, their contribution is ...