Questions tagged [recurring-contributions]

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10 views

Positive integer expected for recurring interval even when user is not making a recurring contribution

If you enabled the recurring option "Support recurring intervals" on a contribution page you can no longer submit the contribution form unless you enter a value for the recurring interval, even if you ...
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1answer
19 views

Repeating Payments with Authorize.net Problem

I've set up repeating payments (CiviCRM 5.21 with Drupal 7.69) with Authorize.net for a client. In Civi, the transaction hangs at "Pending". At Auth.net, everything looks good, the initial payment ...
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1answer
14 views

Recurring contributions no longer showing Custom Fields in subsequent contributions

Drupal 7.69 CiviCRM 5.20.0 iATSPayments 1.7 Around the end of Nov 2019 we updated to Civi 5.20 and at the same time we moved to a new server. Since then our recurring series are not including the ...
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2answers
39 views

Compucorp Membership Extras: Offline auto-renew questions

We use Stripe and GoCardless for our online payments but we also have circa 400 offline annual direct debits that are collected by a bureau and were created prior to our CiviCRM implementation. ...
4
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1answer
43 views

How to set a recurring membership start date to be 1st of the month

We have Authorize.net and Stripe as payment processors. We'd like to have recurring memberships run on the 1st of the month. I see under contributions there looks to be the potential to set it but ...
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2answers
44 views

Recurring contributions frequency label (“every month”) is unstyleable - looks bad

If you set up a contribution page to accept recurring contributions, the label for this option on the page is "I want to contribute this amount FREQUENCY" where FREQUENCY is from the contribution page ...
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1answer
13 views

How do I simplify multiple contributions?

Our client is association which only has organizational members. There are no individual memberships. However, member organizations have related contacts who require annual recertification. I want a ...
2
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2answers
46 views

iATS recurring payments: “mismatched contact id for the customer code”

During some auditing of membership payments earlier today, we found an interesting error message on one of our members: iATS Payments Recurring Contribution (id=nnn) Errors: Recur id nnn is has a ...
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2answers
24 views

Donor set recurring start date on a Drupal Webform Contribution Integration

Drupal 7.67 Civi 5.13.4 iATSPayments I have a webform for our contribution page. I just realized that with a civi Contribution Page I can allow donors to set the start date for their recurring ...
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2answers
28 views

Can you send an immediate thank you to a recurring donation?

I set up a recurring donation using authorize.net, have the IPN url configured, etc. However, when someone completes a recurring contribution they do not get an email right now, or even 10-15 minutes ...
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1answer
28 views

eWay Recurring - Which extension is the best?

One of our clients would like to use eWay for recurring payments in CiviCRM. We have installed and are our testing the eWay recurring extension by ChrisChinchilla. However, while researching other ...
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0answers
28 views

How to setup stripe recurring payments after migrate from paypal?

Stripe has acquired all the recurring payment profile from Paypal. But Stripe support team were not able to help setting up recurring payments and connect to existing payment profile on CiviCRM. Can ...
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1answer
29 views

PayPal Pro IPN returns 403 error

Have been receiving email from PayPal that IPN is not working. One off donations were updated but not recurring payments. I am on CiviCRM 5.16.4 How can I fix it please? I have tried this but still ...
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0answers
24 views

Settings for moving recurring payments to Stripe

I am in the process of moving from Paypal to stripe. Stripe has has an enquiry as follows: "Please let me know if the data should be imported as cards[0] or card sources[1]. If you're not sure, I ...
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0answers
30 views

eWay: Undefined variable: CRM16923 AnUnreliableMethodHasBeenUserToDeterminePaymentProcessorFromContributionPage

Undefined variable: CRM16923AnUnreliableMethodHasBeenUserToDeterminePaymentProcessorFromContributionPage in .../wp-content/plugins/civicrm/civicrm/CRM/Contribute/BAO/Contribution.php on line ...
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1answer
21 views

Webform CiviCRM - Update Recurring Payment Profile

Let's say in 2018 someone uses the webform and creates a membership and a recurring payment - ongoing - for $5 at a certain membership level. Let's say in 2019, they want to upgrade their membership ...
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0answers
17 views

how does Civi determine # of installments left in recurring series? (and when it's complete)

We have the amount, frequency, installments, and status on the recurring contribution with a next contribution date. What determines or sets that a profile is complete? If the amount is $5, the ...
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1answer
70 views

Using CiviRules to send email when setting up a Direct Debit

We noticed there was a delay of about 6 days when a new member signs up using GoCardless before their membership is current and they receive the usual 'Thank you' email so we've only set up a Rule to ...
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1answer
88 views

Steps to move from paypal to Stripe?

If I move from paypal to stripe, what steps or information I need to take into consideration in terms of recurring contribution? And how to initiate the moving existing recurring contribution profiles?...
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4answers
96 views

How can you edit the end date for an auto-renew membership?

I am working on a website that has the option for members to pay for membership by direct debit (via GoCardless). This is working fine but occasionally we have an issue where a member pays by direct ...
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0answers
24 views

How to move recurring contribution when changed Payment processor?

We are moving from paypal to another processor. But there’s lots of recurring contributions that are already setup with paypal. What is the best practice when changing payment processors? Thanks
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0answers
10 views

Recurring Direct Debit Donation Amount Changes Not Reported on CiviCRM Bank Reconciliation

We encountered an issue that when changes are made to a donor's contribution amount before a ACH/EFT run, the amount is reflected by the bank, but is not updating when running a bank reconciliation ...
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1answer
29 views

Does webform civicrm update contribution_recur_id when creating recurring contribution and membership?

I am looking more closely at the data structure and it appears that when the form is submitted we get an unlinked recurring contribution series and membership. Is this by design or user error in ...
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0answers
11 views

Remove Text from Self-Service Cancellation Page

Currently it looks like this Is it really necessary to say "Send cancellation request to iATS Payments" and "Notify Contributor" to the person who themselves is trying to cancel? I suppose I could ...
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1answer
35 views

Change Recurring Contribution Details from Views/Drupal

I am attempting to create a Drupal view/block to embed in a panel, so a user can see their current membership details when they log in (beginning date/end date/type) etc. I have this overriding the ...
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1answer
41 views

What is stopping to update recurring payment or billing details!

Some of our donors have reported that they were not able to update the amount or cancel their recurring subscription payment using the standard email receipt that gets sent from CiviCRM. I am using ...
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0answers
25 views

How to create a Stripe recurring contribution if subscription was not created in Civi

Earlier this year, our Stripe webhook was wrong for a period of time when the extension version changed to 5.2 but the webhook did not meet the new URL format. During this period, recurring ...
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0answers
9 views

Auto Renewal for Pay by check

If someone selects the auto renew option on the members join / renew form but then they choose to pay by check, what will happen at the renewal date? Best Wishes PD
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0answers
44 views

What is alternative solution to paypal pro due to PSD2 compliance issue

After searching a bit it appears there’s no definitive solution for PSD2 compliance for CiviCRM as of now. We do not mind moving to a different payment processor. My only concern is which other ...
2
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1answer
50 views

Unable to cancel a PayPal_Standard recurring transaction

I created a contribution page using the PayPal_Standard payment processor. When I used it to set up a recurring contribution, it seemed to be set up ok, but I was unable to cancel it, either using ...
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2answers
62 views

By mistake manually entered a recurring donation under the wrong account

By mistake manually entered a recurring donation under the wrong account. Basically I have two users same name. So By confusion add recurring on wrong account. SO Now i want to move it from one ...
2
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1answer
21 views

How can I add soft credits to a Recurring Contribution Series

If I sign a donor up for a monthly/Recurring Contribution Series -> then I can go in and add a soft credit to the Contribution. But I can't add it to the series - so next month - when the next ...
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1answer
41 views

way to test stripe recurring failed payment

Whenever recurring payment failed due to change in card number, card expiring, cancellation of credit card, or the card issuer not recognising the payment. I have to sent notification to user. Stripe ...
4
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0answers
38 views

Recurring Donations

We have recurring donations every month. We have had several members increase their amounts that they want to donate. We use authorize.net and I changed the amounts and they have been charging the new ...
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3answers
99 views

Recurring Payment Profile IPNs not Updating CiviCRM with new Transactions

Environment: CiviCRM 5.5.x is the version that created the ones that are now trying to update, but we are now on the latest version 5.11.00 Drupal 7.x Webform CiviCRM 7.x-4.20+16-dev Issue: The ...
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0answers
38 views

Monthly payments not updating for monthly direct debit

We have a number of members who pay in monthly instalments by direct debit, but recently the contribution page and the membership end date have not been updating. We have received the reports showing ...
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1answer
21 views

Where is the Update billing url?

we are on Civi 5.8 and Wordcpress 5. A member called and wants to change her credit card information for her recurring membership. I would prefer to send her a link to click so she can change it ...
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1answer
16 views

How do I setup an online contribution page linked to Mogiv?

We are using Mogiv for our online giving portal. How can I link my online giving transactions from Mogiv to my contacts in CiviCRM?
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1answer
82 views

What payment processors work with WordPress Caldera and CiviCRM, and which of those work with recurring

This is an open-ended question to pull together information as folk develop more options. The below answer is based on snips from https://chat.civicrm.org/civicrm/pl/4refrsqotib9tf9gyrscffk8my
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1answer
53 views

Eway recurring - Any method to record invoice reference and description?

Eway provides a way to add invoice ref and description by adding params like InvoiceDescription and InvoiceReference in alterPaymentProcessorParams hook provided by civicrm. Unfortunately this does ...
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1answer
43 views

Recurring contributions fail with PayPal Pro - “DPRP is disabled for this client”

We recently set it so that members can sign up for a recurring donation. All of our payments for recurring donations are failing, though. You can see in the attached picture that there are three ...
5
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3answers
71 views

Set up Contribution page to only accept recurring contributions?

We would like to set up a contribution page that only accepts monthly recurring contributions. Is there a simple way to do this in CiviCRM? This contribution page would be associated with a Campaign,...
0
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1answer
15 views

Search for cancelled Paypal recurring contributions

We want to see reports on how recurring contributions through Paypal are being lost (e.g. due to cancellation, or card expiry). Using the Search function on civiCRM 4.6.38 I set the parameters as ...
0
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1answer
27 views

Two payment processors options on one webform

Different payment processors offer different options that we would like to have available from a single form. Is it possible to have different payment processors engaged from different form options on ...
2
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1answer
40 views

PxPay Recur Payment gets stuck in pending mode

CiviCRM 5.3.1 with Omnipay extension 2.5 Added a PaymentExpress PxPay processor. After setting up a recur contribution for a contact the first payment is done successfully without any errors. The ...
2
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1answer
28 views

Error on recurring payment with one installment

I recently launched a new donation page that allows recurring payments via PayPal Standard. I noticed a couple of recurring contributions had a status of "Pending (Incomplete Transaction)". It turns ...
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1answer
30 views

Automatically create recurring donations from bank statements

I'm using the wonderful civibanking extension to import the bank statments, including creating the contributions from the donors that directly wire money to our bank account for the "normal" bank ...
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2answers
35 views

How can I easily identify recurring contributions that failed to be recorded or failed to occur

Anyone have a good recipe or a report for finding folk who had a recurring payment due in say the last 2 weeks but for whom no contribution was received? I can see ways to do this with Smart Groups ...
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0answers
74 views

Why are my membership start and join dates being changed?

On one site that I'm looking after we've recently changed our membership types to enable auto-renewal, and are using this GoCardless direct debit payment processor to handle the payments. My ...
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2answers
24 views

Recurring contribution report by LineItem financial type

I am looking for a report that lists recurring contributions by Line item financial type. I have tried the Find Contribution report, the Advanced Search, the contribution report Recurring ...