Questions tagged [recurring-contributions]

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2
votes
1answer
33 views

Fooling civicrm into thinking payment processor supports recurring donatoins

I am using WP Version 5.7.2 and CiviCRM V 5.37.0. The two payment processors are Stripe and BTCPay. Frustratingly, If you have two payment processors and one of them does not support recurring ...
4
votes
1answer
101 views

Civi posting additional records for recurring PayPal transactions

I'm having problems with recurring transactions with Paypal Pro. It's posting additional financial_trxn and financial_item records. I have exported an example including the following tables: ...
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0answers
19 views

Endless contribution forms

My customer has a donation page which with no end date but when registering a donation, it's telling him maximum 12 months. he would like to create a donation page where the contribution will go on ...
2
votes
1answer
37 views

PayPal standard recurring payments fail with "Access Denied"

CiviCRM version 5.30.0, Wordpress 5.5.1, PHP 7.2.34 Single payments passed to PayPal proceed fine, but recurring payments are blocked by PayPal, reporting "Access Denied. You don't have ...
0
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0answers
9 views

Stripe integration, Some transaction passe in Stripe Correctly but many stay unprocessed in the CRM on recurring donations

There are a bunch of recurring donations that show a status of incomplete even though they were completed in Stripe. How do I now link the payment in ChabadSuite? Why does this happen? We have been ...
0
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0answers
8 views

recurring donations that show a status of incomplete even though they were completed in Stripe

I have a bunch of recurring donations that show a status of incomplete even though they were completed in Stripe. Why does this happen?
0
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0answers
12 views

Edit a <completed> Contribution donation

i have a customer who wants to enter past contributions and it's not recording the <Date Received>. Once completed, it shows a 0 value in the date received and it's not allowing me to go back ...
0
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0answers
20 views

Stripe credit card updates and customer service any good?

We're seriously considering switching form PayPal to Stripe because PayPal's customer service is outright horrible (e.g. three times now they have simply closed our support case without any resolution ...
1
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1answer
21 views

Error in the PagSeguro payment processor

When filling in the information of the payment processor PagSeguro and clicking on the save button, civicrm returns the error below: Warning: require_once(CRM/Core/Payment/PagSeguro.php): failed to ...
1
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2answers
193 views

What payment processors work with WordPress Caldera and CiviCRM, and which of those work with recurring

This is an open-ended question to pull together information as folk develop more options. The below answer is based on snips from https://chat.civicrm.org/civicrm/pl/4refrsqotib9tf9gyrscffk8my
2
votes
2answers
51 views

How to add a new recurring contribution from the administrative side?

I feel like it used to be possible for an administrator to add a new recurring donation from the administrative interface, but I can't find it in the Contributions > New Contribution or Submit ...
0
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0answers
7 views

Getting errors attempting to update recurring transactions with PayPal

In attempting to change the credit card number of a recurring transaction, we are getting the following message: Sorry, due to an error, we are unable to fulfill your request at the moment. You may ...
1
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2answers
76 views

Handling Customer Card Updates with Stripe Payment Processor

Does the Stripe Payment Processor handle customer credit card updates for recurring contributions? And does it depend on whether I'm using Civicrm 4.6 or 4.7? I see this page from Stripe: https://...
2
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0answers
15 views

Two contribution pages on the same page? (or a way to work around limitatin on recuring contributions)

I am using WP Version 5.7.2 and CiviCRM V 5.37.0. I would like to give potential doners a single donation page with the choice between using stripe or donating with crypto. But the option to enable ...
2
votes
2answers
58 views

Self-service update of credit card details - how to notify staff to re-process recurring contribution?

We would like to send out links for credit card recurring donors to update their credit card when a donation fails, using the solution from this question. Then, we need to somehow notify staff that ...
0
votes
1answer
20 views

PayPal recurring payments delayed by days

We've been using recurring payments with the 'PayPal - Website Payments Pro' processor for several years now. In the past we'd see an occasional delay between the user's submitting the payment on a ...
1
vote
1answer
25 views

Members are being charged early

CiviCRM 5.35.1 WordPress 5.7 We noticed last week that our members who set up recurring payments via Credit Card with the iATS processor are being double charged or even triple charged in some cases. ...
2
votes
2answers
35 views

Best practice for sending a notice about an upcoming recurring contribution

We have a contribution page that creates automated recurring contributions on a yearly basis. Because 12 months is a long time to remember that you have a recurring contribution set up, we want to ...
1
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0answers
5 views

Cancel recurring payment link in the receipt is missing

When I enable 1 payment processor like stripe the cancel recurring payment link appears in the receipt. But as soon as I enable 2 payment processor the link disappears and only shows “this is a ...
0
votes
1answer
23 views

Display nth payment of a recurring series?

Is there any way to display "nth Payment" of a recurring series? I am looking for a way to display with a contribution and/or line item result that this is the 3rd, 4th, 5th payment in the ...
3
votes
1answer
67 views

How to alert an admin that a credit card used for recurring payments is coming up to the Expiry Date

I expect the answers to this will depend on the type of payment processor. In this case it is Authorize.net. My research has found this old forum thread which led to this Extension which may have ...
2
votes
1answer
19 views

Can't translate year(s)word for recurring contributions

in CiviContribute Recurring Contributions I can't translate the Year(s) word. I don't find it in PoEdit files. Word replacing doesn't work. Any ideas?
0
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0answers
21 views

Processing mailed checks where donor sends monthly

We have quite a few donors that mail a check every month (probably 80% of our checks we receive). It is for the same amount and project(s). Each donor generally sends their check around the same time ...
0
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0answers
27 views

Wordpress + CiviCRM: Restrict “Membership Renewal” contribution page to logged in users only

A Wordpress + CiviCRM site I'm working on has their "Renew your membership" page wide open to all users. We need this page to only show if the user is logged in for obvious reasons. What's ...
2
votes
1answer
13 views

Can "Contributions - Recurring Billing Updates" and similar messages be turned off?

We'd like to turn off Contributions - Recurring Cancellation Notification, Contributions - Recurring Billing Updates, and Contributions - Recurring Start and End Notification. We don't want the ...
1
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3answers
167 views

Error message when testing memberships: "Expected one PaymentProcessor but found 0"

we are now trying to test the membership signups which includes recurring payments. I've gone through all the steps on the contribution pages and have not seen any errors there (except that no thank ...
2
votes
1answer
28 views

Best way to initiate a pay per month membership scheme

I’d like to offer a membership scheme whereby you can pay a yearly payment or monthly recurring payments. Is it possible to do this via the membership options or will I have to set up a recurring ...
4
votes
1answer
371 views

How to Setup for Recurring Giving

Hi I am thinking about using CiviCRM and we are implementing a recurring giving program. How would I set up CiviCRM to track recurring monthly, bi-monthly, quarterly or annual donor contributions and ...
1
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0answers
16 views

I am creating a new contribution page but am stuck because it keeps saying a supporter profile is mandatory

I am on http://civicrm.test/civicrm/admin/contribute/pcp trying to create a supporter profile solely because the form doesn't seem to want to save unless I do so. I have put "supporter profile&...
2
votes
1answer
17 views

set standard recurring unit on contribution site

is there a way to set a standard for the dropdown of the recurring units (yearly, monthly, etc.) on a civi contribution site? We would like to have "yearly" instead of "monthly". I ...
2
votes
3answers
254 views

Recurring contribution (monthly) with 'Pay Later'

Using 5.24.6 on Drupal - I have a contribution page for donations with the possibility to 'pay later' (bank transfer) or to pay by credit card (PayPal), and the possibility for choosing monthly ...
0
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0answers
78 views

Thank you page not loading after payment

I have a new WordPress site with CiviCRM installed. I'm testing recurring payments using PayPal, but a problem occurs after the payment has been made. The browser tries to return to the site/merchant,...
1
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2answers
37 views

CiviCRM send notification to admin if payment goes failed on recurring charges

I am using IATS payment processor. I want to get notified if any recurring charge goes failed.
5
votes
1answer
156 views

How are recurring contributions (standing orders) implemented in 4.7?

I've read that recurring contributions are supported in core 4.7. I can't figure out how this is done, and book.civicrm.org is still at 4.6 (or have I missed something?). By recurring payments I ...
1
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0answers
34 views

PayPal Recurring Payments & Fixed Membership Type

I am new to CiviCRM, and still feeling my way around. This issue starts with some IPN failure notifications we're getting from PayPal. Researching these, I found they are only occurring on recurring ...
2
votes
1answer
44 views

Recurring payments being set to pending - Stripe

I've inherited a CiviCRM 5.21.0 install on Wordpress, using Stripe to process membership payments. When a member chooses the "recurring payment" option on signup (Please renew my membership ...
2
votes
1answer
55 views

Can CiviRules add a contact to an event?

I've had a situation where we needed to offer a recurring payment possibility for an event. Hmmm... This is not at all native to CiviEvent as far as I can see. (I looked into using Webforms, as well ...
0
votes
1answer
35 views

How do notifications for recurring payments work?

I've got a site that has had recurring payments (via paypal) working for some time, but only recently had the ipn settings configured correctly. Now that that is working we're getting more ...
3
votes
1answer
23 views

Getting recurring contributions with Authorize.net that predate CiviCRM instance to register in CiviCRM

I have a client who used authorize.net for contributions before switching to using civicrm several years ago. They have continued to use authorize.net as their payment processor with CiviCRM, however ...
0
votes
1answer
22 views

Is there a way to set the autorenewal checkbox on a membership contribution page to be ticked by default?

We're running on Drupal 7.69 and Civi 5.13.x. Is there a way to have the option to autorenew ticked by default through configuration? See image below:
0
votes
1answer
14 views

Contribution Receipt Comment

When CiviCRM sends an email Recurring Donation Receipt below the Zip Code field there is a Comment field. What mySqlTable stores the string that shows in the Comment associated with a recurring ...
1
vote
2answers
158 views

some recurring contributions linked to memberships are not moving on the membership end date

I'm working with @wmortada debugging some recurring contribution membership renewal issues. We have lots of memberships with recurring contributions but some of the memberships are not updating as ...
5
votes
4answers
158 views

How can you edit the end date for an auto-renew membership?

I am working on a website that has the option for members to pay for membership by direct debit (via GoCardless). This is working fine but occasionally we have an issue where a member pays by direct ...
1
vote
0answers
21 views

Alert for expiring cards for recurring contributions?

We are on CiviCRM 5.18.2 and are running the agileware eway recurring payments extension. Has work been done on alerting admins when the expiration date of a card is approaching? How is this ...
0
votes
1answer
17 views

How do I update the text seen on a membership payment page when the autorenwal option is provided?

Running on Drupal 7.69 and Civi 5.18.x. We would like to update the text that gets displayed when the auto-renewal option is active for membership types. Is there a way of doing using the admin ...
1
vote
1answer
36 views

testing recurring contributions -- gone wrong!

Please help! I've made a new recurring contribution page for membership renewals. I tested to contribution page to make sure recurring contributions would go through -- they went through so I ...
1
vote
1answer
43 views

Disabling Scheduled Jobs, Transactions, etc (from command line)?

I'm working on migrating our site to a different server. I need to do some testing on the new server while keeping the production site live. The problem is that the test server continues to run all ...
1
vote
1answer
44 views

Authorize.net Recurring Payment not being updated

I have 2 or 3 recurring payments with Authorize.net that are not being updated in Civi. Authorize.net shows that these recurring payments are being processed properly. CiviCRM shows the recurring ...
1
vote
0answers
36 views

Positive integer expected for recurring interval even when user is not making a recurring contribution

If you enabled the recurring option "Support recurring intervals" on a contribution page you can no longer submit the contribution form unless you enter a value for the recurring interval, even if you ...
0
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0answers
40 views

Membership renewal issues - Can a renewal payment date by set as membership start date?

We uncovered a potential workflow issue in our configuration with regards to membership issues. As we migrated to CiviCRM, we had users on an offline payment processor, and once this expired we asked ...

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