Questions tagged [recurring-contributions]

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Token for membership fee to be taken by Direct Debit at future date

We need to send an annual scheduled reminder, well in advance of Membership Expiration Date, including the fee to be taken by Direct Debit (autorenewal). The price set for membership fees is updated ...
Simon Thornton-Wood's user avatar
0 votes
1 answer
21 views

Recurring contributions - line items - quantity set equal to amount, should be 1

I think I've found a bug with recurring contributions in 5.71.1. Reproducible in sandbox running 5.73.alpha1. Create a recurring contribution for $15 View the contribution created Should see line ...
Ken West's user avatar
  • 1,047
3 votes
2 answers
71 views

Can iATS "pause" recurring contributions?

I know that you can't pause contributions from within CiviCRM with processors that aren't token-based - but can you with iATS? If you can't do it within CiviCRM, can it be done from within the iATS ...
Jon G - Megaphone Tech's user avatar
1 vote
0 answers
100 views

Cannot add or edit a payment processor without error. Membership contribution "Failed to update contribution in database"

On a Civi 5.62.1 or 5.58.1 and WP 6.2.2 vanilla with all plugins except CiviCRM activated and 2023 theme, I am hitting this error upon adding or editing ANY payment processor (Stripe, Dummy, PayPal ...
Andy Burns's user avatar
  • 3,681
0 votes
0 answers
18 views

Convert Membership From Manual Renewal To Auto-Renew Without Making A Payment?

A client wants to convert a contact's membership from manually renewing to auto-renew. The contact recently made a manual renewal payment but now wants auto-renew enabled without making another ...
CiviDan's user avatar
  • 21
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0 answers
17 views

CiviCRM 3 Month subscription being charged every month,

We have a quarterly subscription Image shows how membership is set up. We have this in a price set and on a contribution page. We are using stripe for the payment processor. Core and stripe plugins ...
Brian's user avatar
  • 33
1 vote
1 answer
57 views

Transfer Paypal subscriptions to CiviCRM

is it possible to migrate existing paypal subscriptions (not created with CiviCRM) to CiviCRM? I tried: to create a recurring contribution with Paypal invoice Id in the field ...
masetto's user avatar
  • 173
1 vote
1 answer
277 views

Batch retrying Stripe webhooks

Sometimes you have webhooks from Stripe, or other processors that use the civicrm_paymentprocessor_webhook table, that were not successfully processed and need to be re-tried. This is most commonly ...
Andy Burns's user avatar
  • 3,681
0 votes
1 answer
25 views

Cancel Auto Renew Memberships in Bulk for certain types

Is there a supported way via the UI to cancel the auto-renew and recurring payment profile on all memberships of a particular type? We're phasing some old membership types out.
Zachary's user avatar
  • 1,777
2 votes
2 answers
33 views

Producing a list of donors who have setup a recurring donation

I need to be able to pull a list (in CSV or Excel format) that lists people with a recurring donation. This is so we can contact them annually and ask if it's OK to roll over their donation. I know I ...
david's user avatar
  • 21
0 votes
0 answers
60 views

Allow self-service updating of contribution and membership recurring payments

The issue is very similar to this: How to allow self-service updates of recurring contribution credit card details with IATS? and even discussed in the commentary. What is the best way to have CiviCRM ...
Zachary's user avatar
  • 1,777
0 votes
1 answer
23 views

Recurring donations at iATS are processing twice

This week our recurring donations started process 2 times about 10 minutes apart. It is only recorded in Civi 1 time. The logs in Civi and Drupal only show the first time, there is nothing there for ...
Iowa Boy's user avatar
  • 2,388
1 vote
1 answer
31 views

Stripe Recurring Contribution generating errors when trying to add the Contribution

I've got a strange issue with a Recurring Contribution. The Recurring Contribution (Subscription) was created in November 2021, but no Contributions were recorded on the membership record. On the ...
ben_fairless's user avatar
1 vote
1 answer
58 views

SearchKit: identify current Memberships where last recurring payment or instalment is too old

I would like to construct a query in SearchKit - if it is possible - that answers the question: "Find active (Current, New) Memberships where Contributions recur monthly and the last Contribution ...
Simon Thornton-Wood's user avatar
1 vote
0 answers
17 views

STRIPE Extention (ver. 6.7.13) : Recurring contributions are no longer activated

Starting from one of the latest extention updates (ver. 6.7.13 or 6.7.12), recurring contributions are no longer activated (1shot payment works correctly) The problem is detailed here: https://lab....
Alessandro Letizia's user avatar
3 votes
1 answer
61 views

Cleaning up legacy contributions so that renewals happen as expected

We have a site that has some legacy membership records with associated contributions that were imported manually (before our time, with a previous provider). We are experiencing problems where these ...
michaelmcandrew's user avatar
0 votes
0 answers
53 views

"Error! You do not have permission to access this page" After completing event signup

I am running CiviCRM 5.53.0 on WordPress 6.0.2. It recently came to my attention that people signing up for an event are getting "Error! You do not have permission to access this page" after ...
fdarn's user avatar
  • 107
0 votes
1 answer
57 views

How to allow self-service updates of recurring contribution credit card details with IATS?

Is it possible to use a message template to send an email reminder asking recurring donors to update their credit card when it fails?
Lars SG's user avatar
  • 4,063
1 vote
1 answer
15 views

Recurring Contributions count not match: "Find Contributions" vs API4 Contribution::get

Api call below returns 1078 contributions $contributions = civicrm_api4('Contribution', 'get', [ 'select' => [ 'row_count', ], 'where' => [ ['contribution_recur_id', 'IS NOT NULL'], ['...
yurg's user avatar
  • 2,005
1 vote
0 answers
22 views

Will updating contact billing info in CiviCRM automatically update in Authorize.net?

My client is seeing a few failed recurring contribution transactions per week. I believe these are due to expired Credit Card details (expiration date). I'm wondering if I should enable this setting ...
dsmith63's user avatar
  • 419
2 votes
0 answers
27 views

Receipt for recurring membership payment includes a link to enable cancellation. Why doesn't it work?

I'm setting up a recurring membership payment using stripe. Using the test drive page the transaction goes through fine, and I get a receipt. The receipt includes a link of the form: https://mydomain....
Graham's user avatar
  • 4,025
1 vote
1 answer
38 views

Notification for future-dated contribution

We often have new donors that will sign up for a recurring contribution but mark it to start on a future date. With our current setup, they don't receive any sort of confirmation when they set up the ...
zach's user avatar
  • 315
1 vote
0 answers
29 views

CiviCrm stripe member payments with contribution amount - certain UK banks use app to confirm issue amount shows as zero

I am using Drupal 9.3.9 (PHP 7.4.28), Stripe 6.7.1, mjwshared 1.2.2, sweetalert 1.5, Contribution cancel actions 5.41.1, firewall 1.5.1 turned off contributiontransactlegacy 1.5.1 as I understand its ...
kevster's user avatar
  • 11
0 votes
0 answers
34 views

Recurring contribution that ends after 10 payments

Using Drupal 7 / CiviCRM 5.37.2 / CiviCRM Stripe 6.6. We would like to run a recurring contribution campaign where the recurring contributions end after 10 contributions. Essentially we are offering ...
richardsplayground's user avatar
2 votes
1 answer
77 views

Options for user self service of membership

We are pretty new to paid memberships and I find I don't know how to answer basic use cases. We have a membership with 3 levels (bronze, silver, gold). The membership is associated with a monthly ...
richardsplayground's user avatar
1 vote
1 answer
56 views

What are the steps for changing the amount for a recurring payment when using PayPal - Website Payments Standard

Scenario is a membership / subscription. The amount to be charged has increased. Does this require the amount to be updated just at the PayPal end, or are changes also needed at the civi end to ensure ...
petednz - fuzion's user avatar
  • 28.3k
0 votes
0 answers
21 views

Endless contribution forms

My customer has a donation page which with no end date but when registering a donation, it's telling him maximum 12 months. he would like to create a donation page where the contribution will go on ...
Braincreatives It's user avatar
0 votes
0 answers
13 views

Edit a <completed> Contribution donation

i have a customer who wants to enter past contributions and it's not recording the <Date Received>. Once completed, it shows a 0 value in the date received and it's not allowing me to go back ...
Braincreatives It's user avatar
0 votes
0 answers
45 views

Stripe credit card updates and customer service any good?

We're seriously considering switching form PayPal to Stripe because PayPal's customer service is outright horrible (e.g. three times now they have simply closed our support case without any resolution ...
MtnPavlas's user avatar
  • 846
1 vote
1 answer
27 views

Error in the PagSeguro payment processor

When filling in the information of the payment processor PagSeguro and clicking on the save button, civicrm returns the error below: Warning: require_once(CRM/Core/Payment/PagSeguro.php): failed to ...
Igor Pereira's user avatar
2 votes
2 answers
58 views

How to add a new recurring contribution from the administrative side?

I feel like it used to be possible for an administrator to add a new recurring donation from the administrative interface, but I can't find it in the Contributions > New Contribution or Submit ...
Laryn's user avatar
  • 8,253
3 votes
1 answer
46 views

Fooling civicrm into thinking payment processor supports recurring donatoins

I am using WP Version 5.7.2 and CiviCRM V 5.37.0. The two payment processors are Stripe and BTCPay. Frustratingly, If you have two payment processors and one of them does not support recurring ...
waikaeth's user avatar
2 votes
0 answers
18 views

Two contribution pages on the same page? (or a way to work around limitatin on recuring contributions)

I am using WP Version 5.7.2 and CiviCRM V 5.37.0. I would like to give potential doners a single donation page with the choice between using stripe or donating with crypto. But the option to enable ...
waikaeth's user avatar
1 vote
1 answer
86 views

PayPal recurring payments delayed by days

We've been using recurring payments with the 'PayPal - Website Payments Pro' processor for several years now. In the past we'd see an occasional delay between the user's submitting the payment on a ...
MtnPavlas's user avatar
  • 846
1 vote
1 answer
36 views

Members are being charged early

CiviCRM 5.35.1 WordPress 5.7 We noticed last week that our members who set up recurring payments via Credit Card with the iATS processor are being double charged or even triple charged in some cases. ...
fdarn's user avatar
  • 107
2 votes
2 answers
50 views

Best practice for sending a notice about an upcoming recurring contribution

We have a contribution page that creates automated recurring contributions on a yearly basis. Because 12 months is a long time to remember that you have a recurring contribution set up, we want to ...
michaelmcandrew's user avatar
2 votes
0 answers
19 views

Cancel recurring payment link in the receipt is missing

When I enable 1 payment processor like stripe the cancel recurring payment link appears in the receipt. But as soon as I enable 2 payment processor the link disappears and only shows “this is a ...
Tapash's user avatar
  • 2,992
0 votes
1 answer
24 views

Display nth payment of a recurring series?

Is there any way to display "nth Payment" of a recurring series? I am looking for a way to display with a contribution and/or line item result that this is the 3rd, 4th, 5th payment in the ...
Iowa Boy's user avatar
  • 2,388
2 votes
1 answer
22 views

Can't translate year(s)word for recurring contributions

in CiviContribute Recurring Contributions I can't translate the Year(s) word. I don't find it in PoEdit files. Word replacing doesn't work. Any ideas?
Ferdi2005's user avatar
  • 103
1 vote
0 answers
23 views

Processing mailed checks where donor sends monthly

We have quite a few donors that mail a check every month (probably 80% of our checks we receive). It is for the same amount and project(s). Each donor generally sends their check around the same time ...
Iowa Boy's user avatar
  • 2,388
1 vote
0 answers
57 views

Wordpress + CiviCRM: Restrict “Membership Renewal” contribution page to logged in users only

A Wordpress + CiviCRM site I'm working on has their "Renew your membership" page wide open to all users. We need this page to only show if the user is logged in for obvious reasons. What's ...
CiviDan's user avatar
  • 21
2 votes
1 answer
20 views

Can "Contributions - Recurring Billing Updates" and similar messages be turned off?

We'd like to turn off Contributions - Recurring Cancellation Notification, Contributions - Recurring Billing Updates, and Contributions - Recurring Start and End Notification. We don't want the ...
Lars SG's user avatar
  • 4,063
2 votes
2 answers
82 views

Self-service update of credit card details - how to notify staff to re-process recurring contribution?

We would like to send out links for credit card recurring donors to update their credit card when a donation fails, using the solution from this question. Then, we need to somehow notify staff that ...
Lars SG's user avatar
  • 4,063
2 votes
1 answer
48 views

PayPal standard recurring payments fail with "Access Denied"

CiviCRM version 5.30.0, Wordpress 5.5.1, PHP 7.2.34 Single payments passed to PayPal proceed fine, but recurring payments are blocked by PayPal, reporting "Access Denied. You don't have ...
ldgpangeo's user avatar
2 votes
1 answer
39 views

Best way to initiate a pay per month membership scheme

I’d like to offer a membership scheme whereby you can pay a yearly payment or monthly recurring payments. Is it possible to do this via the membership options or will I have to set up a recurring ...
PaulB's user avatar
  • 51
1 vote
0 answers
19 views

I am creating a new contribution page but am stuck because it keeps saying a supporter profile is mandatory

I am on http://civicrm.test/civicrm/admin/contribute/pcp trying to create a supporter profile solely because the form doesn't seem to want to save unless I do so. I have put "supporter profile&...
wet's user avatar
  • 11
2 votes
1 answer
20 views

set standard recurring unit on contribution site

is there a way to set a standard for the dropdown of the recurring units (yearly, monthly, etc.) on a civi contribution site? We would like to have "yearly" instead of "monthly". I ...
franq's user avatar
  • 21
2 votes
3 answers
298 views

Recurring contribution (monthly) with 'Pay Later'

Using 5.24.6 on Drupal - I have a contribution page for donations with the possibility to 'pay later' (bank transfer) or to pay by credit card (PayPal), and the possibility for choosing monthly ...
Elad's user avatar
  • 621
0 votes
0 answers
102 views

Thank you page not loading after payment

I have a new WordPress site with CiviCRM installed. I'm testing recurring payments using PayPal, but a problem occurs after the payment has been made. The browser tries to return to the site/merchant,...
Monica's user avatar
  • 11
1 vote
3 answers
68 views

CiviCRM send notification to admin if payment goes failed on recurring charges

I am using IATS payment processor. I want to get notified if any recurring charge goes failed.
Tapas's user avatar
  • 13

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