Questions tagged [scheduled-reminders]
The scheduled-reminders tag has no usage guidance.
154
questions
0
votes
1answer
32 views
How to setup a "Schedule Reminder" to trigger on a regular interval that sends an email to a "Smart group"
I have a smart group and would like to send an email to all those contacts on a regular interval. For example, every Sunday at 10am. How can I set this up please? I have tried but cant seems to ...
0
votes
1answer
10 views
Bespoke automatic receipt for specific campaign
We want to send a bespoke receipt (schedule reminder) to donors who donate to a specific campaign. We are struggling to work out how to link the schedule reminder to contributions to that campaign - ...
1
vote
1answer
19 views
Exclude organizations from getting Activity Schedule Reminder
We have a Schedule Reminder sent when contacts sign up for a new membership. Specifically, it is sent when a Membership Sign-up activity was added to a contact (as opposed to using the membership ...
0
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0answers
22 views
One reminder going out and one not
I have a cron job set up and two reminders set to going out.
This one is going out fine when someone donates with the following settings
The second reminder for just a sign up is not sending. Any ...
0
votes
1answer
27 views
Scheduled reminder not sending to manual recipients
The message is sending when I test with a sign up but I have included a manual recipient of the organization email of info@emptyhometax.org so I receive notice when there is a sign up or contributions....
0
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1answer
28 views
Send thank you email for contact sign up
I want to send a thank you for signing up as a supporter. There is no donation so this is done through using a profile in civicrm https://emptyhometax.org/civicrm/profile/create/?gid=2&reset=1
I ...
0
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0answers
13 views
Scheduled reminder with multiple activity types causes database deadlock
I set up a scheduled reminder on activity with multiple activity types selected. The dropdown allows this, and it seemed intuitive. Should this work? The result was database deadlock.
Error array in ...
2
votes
1answer
34 views
Report on Scheduled Reminders
How do I get a report on the scheduled reminders the system sends on schedule please?
Under Reports there are Mailing Reports and I tried the Advance Search. However these seem to search for mailings ...
1
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0answers
36 views
Scheduled reminders - nothing happens
Civicrm 5.38.0, Joomla version
I've set up a scheduled reminder which is supposed to trigger three hours before an activity, and send me an email. The (hourly) job executes fine - job log shows ...
0
votes
1answer
21 views
Stop scheduled reminders for an event after the event is finished
We occasionally have participants get registered for an event by our back-office staff while the event is in progress or even after it is finished. Our events have scheduled reminders set for 1 day ...
1
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0answers
30 views
Membership schedule reminders
What is the best option to send reminders based on membership status? Did ever CiviCRM support schedule reminders with membership status(Documentation's first line does say that)?
I know it is ...
2
votes
2answers
35 views
Best practice for sending a notice about an upcoming recurring contribution
We have a contribution page that creates automated recurring contributions on a yearly basis.
Because 12 months is a long time to remember that you have a recurring contribution set up, we want to ...
0
votes
1answer
33 views
Can one show participantID on event reminder?
We're intending to use an event's participant ID as a pseudo-registration code, i.e. a quick way for us to correlate who shows up to events. Because of that, we are asking our event participants to ...
0
votes
1answer
61 views
Scheduled Reminders no longer sending
Scheduled email reminders were working fine on my Drupal/CiviCRM server, then suddenly stopped working, with the last successful mail being sent on 2/11. I don't recall making any significant changes ...
0
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0answers
23 views
How to send specific webinar links to event registrant based on events selected, with scheduled reminders?
We have a weekend event with eight webinar sessions with registration costs. People can register for individual sessions, for all sessions with a discount or for whichever set of sessions they would ...
2
votes
1answer
39 views
When are scheduled reminders for late registrants to events sent or not sent?
After a small mess over the weekend with an online event login information not being sent, I'm trying to figure out when scheduled reminders are or are not sent for people who register for an event ...
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0answers
43 views
Custom token for Events in scheduled reminder s
We tried to follow https://civicrm.stackexchange.com/a/10907/7846 from Noah Miller
to use a custom event token in a scheduled reminder without success.
We dumped all the variables used by the hook ...
4
votes
2answers
108 views
Minute as a time unit for scheduled reminders
Right now the smallest unit is the hour, so I can schedule a reminder 1 hour before or after something.
What do I do if I wanted to send a reminder 30 minutes before something? Is this possible right ...
3
votes
1answer
51 views
When are scheduled reminders sent?
We are in the process of setting up some renewal reminders for lapsed members. The reminder is set to be sent 7 days after the membership end date.
What I wanted to check is whether this reminder will ...
2
votes
2answers
60 views
Automated Invoices
I was wondering if there was a way to automate sending invoices. Specifically, I want an invoice to be sent when a membership is expiring in x amount of days.
Currently, I'm thinking about using ...
2
votes
1answer
38 views
Event Scheduled Reminders set for *Before* start dates won't send to participants registering *After* the start date
I'm hoping to confirm that I understand the following correctly, based on this description:
I have an event with a scheduled reminder set to go at a certain time before the event. A contact who ...
1
vote
0answers
23 views
Scheduled Reminders don't pick up changes to Templates
We have observed the following behaviour with a Scheduled Membership Reminder using an Email Message Template. When the Template used by a Reminder is edited, the Reminder continues to use the old ...
3
votes
1answer
36 views
will a scheduled reminder be sent after the specified date, if it hasn't been sent before?
Suppose, on a running installation, I add a reminder to be sent 1 day after membership end date.
Will this reminder suddenly be sent to all members that expired eg. in the last year, because they ...
3
votes
1answer
27 views
How to find all activities generated by one schedule reminder?
As the question says - How to find all activities generated by one schedule reminder ?
You can find all activities of type 'scheduled reminder'. This shows a few fields, but not which instance of the ...
1
vote
0answers
41 views
Contacts incorrectly sent multiple scheduled reminders
This sounds like #11603 but is not about the end date, as was the answer there. Also reported on Civi Gitlab.
Does anyone have thoughts on this issue or what it may take to fix it?
Overview
We're ...
2
votes
1answer
41 views
CiviEvent: Scheduled Reminders going out late
Drupal 7.69 and Civi 5.23.0
We've noticed that some of our Scheduled email reminders for events set up through CiviEvent are going out late. I've looked into email logs and it looks like scheduled ...
3
votes
0answers
33 views
Scheduled Reminders for membership not being sent
We've looked on various threads on this topic without success. We have a contact who's membership schedule reminders are not being sent, and we can't see why.
The membership is Active, auto-renewed ...
1
vote
0answers
74 views
Scheduled Reminders
Wordpress (latest) v 5.4 and CiviCRM 5.23.0
Scheduled membership reminders are scheduled daily, have been and are still going out correctly as far as I'm aware. The log entries show the following ...
0
votes
1answer
72 views
Not receiving email from Scheduled Reminder for Activity
I am attempting to set up a Scheduled Reminder for Scheduled Activities (CiviCRM 5.20.2/Drupal 7).
I have a Scheduled Reminder set up as follows:
This is setup to send to the Activity Assignees, 0 ...
1
vote
0answers
39 views
Scheduled reminders after membership end date not being sent
I'm using CIVI CRM with WordPress (CIVI version 5.22.1)
I'm testing scheduled reminders for memberships by having a test user sign up to a membership and pay using PayPal Sandbox (not recurring ...
0
votes
1answer
166 views
Is there a way to schedule mails depending on whether or not a contact has opened a previous email?
We are planning to take a lead capture action where we want to take two automated actions by email:
(1) Send an email the day after the contact is created in the CRM. This is possible through the ...
1
vote
0answers
21 views
How to email admin to notify of a scheduled activity
Apologies if I have missed a completely obvious bit of documentation.
I want to automatically send an email to our admin users if they schedule a phone call for a later date. Eg, if an admin user ...
0
votes
1answer
15 views
Added scheduled reminder not showing in admin
I have been battling for 48 hours trying to figure out why schedule reminders I added are not showing up in admin.
Here's the screenshot: https://www.screencast.com/t/AZ1CoyMqDbH
Also, there are ...
3
votes
0answers
18 views
Email Location Type in Scheduled Reminders
I am wondering if anyone has started work of made an extension to enable the selection of the location type to send the email to in the scheduled reminders?
I think by default the primary email adres ...
1
vote
1answer
29 views
Admin permissions are required to set 'limit to' or 'also add' participant role for scheduled reminders?
We have noticed that if you don't have CiviCRM:Administer CiviCRM permissions, in scheduled reminders for an event if 'limit to' (or 'also include') is set to 'participant role', the drop-down box ...
0
votes
1answer
35 views
How to prevent CiviCRM contact from receiving emails for Scheduled Reminders
When a contact (dashboard) is edited, I see Communication Preferences as the option where I can tick NO BULK EMAILS or under Privacy "Do not mail"
Will that stop the emails from being sent during ...
0
votes
1answer
43 views
Scheduled Job Membership renewal reminder not running
Schedule Job for mailings is not working correctly. Other scheduled jobs are working - membership status updates, smart group updates,etc. There should be 250+ renewal emails sent to members with ...
5
votes
1answer
49 views
Scheduled Reminder Ignoring the Year of Membership End Dates
Our site is configured to send a scheduled reminder 1 day after the membership expiration date. Memberships are renewed through a contribution page. The reminder is only sent to non-auto renew members....
3
votes
1answer
43 views
Backlog of scheduled reminders
We have a civi install with imported memberships, which have ended between 1 month and two years ago. We would like to start sending out reminders but when we send out sheduled reminders (with repeat ...
1
vote
1answer
70 views
Scheduled Reminder are Blank
Civi 5.14 on WordPress 5.2.3
A large chunk of our membership scheduled renewal reminders are arriving to the member's inbox completely blank. It is apparently not all of them, as I ran a test ...
2
votes
0answers
49 views
Event scheduled reminders not sending with fixed date
I've been doing a bunch of testing on this on my site running Civicrm 5.13.5 and Drupal 7 after my event scheduled reminders were not working.
From what i can work out, if the original reminder has a ...
0
votes
2answers
32 views
Contact reminder
I have entered a contact in Civi. I want to reminder myself to contact her in a year. I don't have administer privileges. I can't find anything within the contact to let me do this.
0
votes
1answer
60 views
Schedule reminder test not working - execute now for job not working
So I have set up a scedule reminder and made sure it is only dirrected to my email. When I go into sceduled jobs and execute the send_reminder job, it doesn't work. I worked twice yesterday to a ...
1
vote
1answer
44 views
Can inherited members receive scheduled reminders?
In the scenario that organizations that have memberships, and then people are associated with the organization by relationship (and inherit that membership), it would be good to be able to send a ...
1
vote
1answer
23 views
Is there a limit to how many activity types we should create?
We use Schedule Reminders to set up email series for a very wide range of interest groups. With conditional funnels using smart groups, like Mailchimp conditional campaigns.
The easiest way to ...
3
votes
1answer
97 views
Send scheduled reminder to group
I am trying to send an Activity-triggered scheduled reminder to a group. These contacts will not be otherwise associated with the Activity.
Recipients > Send to group doesn't seems to be working and ...
1
vote
1answer
70 views
Cannot edit links (or source code directly) in Scheduled Reminders
Configuration: Wordpress 5.1.1, CiviCRM 5.10.3
We needed to edit a link in our Scheduled Reminders and discovered we can no longer do so. This is the behavior:
We can edit these reminders just fine,...
0
votes
1answer
50 views
Membership Renewal Reminder Issue
We have been having issues trying to add a scheduled email reminder for members that have a membership expiring in two weeks. Every time we try - CiviCRM stalls and the logo simply spins.
Only error ...
4
votes
0answers
39 views
CiviEvent Scheduled Reminders and manual recipients
I've setup a very simple scheduled email reminder for an event that sends to registered participants as well as the site admin, whom I've added as a manual recipient, 2 hours before the event start ...
2
votes
1answer
31 views
Is it okay to use both Absolute Date and Repeats in Scheduled Reminders
Asking because the issue we are seeing is that if Absolute date is set for the reminder, and 'repeat' is enabled, then we get an sql condition like this: ("20181212123815" <= DATE_ADD(, INTERVAL 1 ...
