Questions tagged [scheduled-reminders]

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Token for membership fee to be taken by Direct Debit at future date

We need to send an annual scheduled reminder, well in advance of Membership Expiration Date, including the fee to be taken by Direct Debit (autorenewal). The price set for membership fees is updated ...
Simon Thornton-Wood's user avatar
1 vote
1 answer
21 views

Send scheduled email to contact (parent) related to event participant (child)

We are using CiviCRM 5.70.2 on Drupal 10.2.4. CiviCRM has contacts that are parents and contacts that are children, which have a relationship with each other. Parent contacts have an email. Children ...
EricLB's user avatar
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1 answer
42 views

How to send a notification email to a group when a form is submitted

I have a form with an individual (the logged in user), an organization (can be new or existing), and a grant (will be a new grant created on submission). The form works fine... I want to send an email ...
Daniel Strum's user avatar
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0 answers
12 views

How can I add a reminder from a template to an event?

In an existing event, if I click on "Reminders" to add one, I only get the option to create a new reminder, but I find no way to use an already existing reminder template. What am I missing?
thoni56's user avatar
  • 1,231
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Scheduled Reminder error: Expected one Case but found 25

I'm using Civi 5.70.0 on WordPress. I'm trying to utilize the Scheduled Reminders, but when testing it, no email is being sent, and I'm getting this the message "Expected one Case but found 25&...
Itamar's user avatar
  • 31
1 vote
0 answers
26 views

Email reminders for a case

I’m using Civi 5.68.1 on WP. I want to create auto reminders for the case ahead of a deadline, which is stored as a custom field on the case. I assume Scheduled Reminders would have been the obvious ...
Itamar's user avatar
  • 31
2 votes
0 answers
21 views

CiviCRM adds Itemid parameter to a URL in scheduled reminders

Let's say we have a scheduled reminder that includes a URL example.com/more/page The civicrm_mailing_trackable_url table record has the correct example.com/more/page value in the url field. But, when ...
MtnPavlas's user avatar
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1 vote
1 answer
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Error when editing (but not creating) event scheduled reminder

We have a team member who helps us set up events. We have just upgraded to CiviCRM 5.68.1 on Drupal 7. This error has cropped up only since our upgrade. This team member has the following ...
richardsplayground's user avatar
0 votes
1 answer
20 views

Auto-responder with Scheduled Reminder emails

When sending an email via Civimail, it is possible to have any replies receive an auto-responder message saying that the email address is unattended or not monitored. Is this possible for Scheduled ...
Nick Perkins's user avatar
1 vote
1 answer
26 views

Scheduled Reminders: From Email Address

Quick question: where does the Scheduled Reminders job get its "from" email address from? Ours is sending the upcoming activity reminders using an old domain and I can't figure out where I ...
Paul B's user avatar
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2 answers
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Send Reminder filing

When initiating the Send Reminder job I am getting this error: I have similar issues showing up in System Status How can I find out what is causing the violation?
Paul Butler's user avatar
1 vote
1 answer
136 views

How do I send a scheduled reminder email to members immediately?

How do I send a scheduled reminder email to members immediately? I've selected the membership types to email, selected the date to trigger but I cant set the time to trigger NOW (I can only base the ...
Mike Wilson's user avatar
2 votes
2 answers
232 views

Scheduled Jobs stopped working

CiviCRM v 5.66.0 Wordpress v 6.3.2 PHP V 8.1.25 Yesterday, all scheduled jobs were working fine but today Scheduled Reminders and Stripe: Cleanup have both stopped working with the following error ...
peterb's user avatar
  • 1,014
0 votes
1 answer
61 views

Cron Job for Scheduled Reminders Failing

This CRON job worked well for a long time and all of a sudden stopped working. No database changes were made. Here is the setup of the job and the result. Any ideas would be appreciated. Entity: ...
Margaret's user avatar
  • 111
2 votes
1 answer
34 views

$EventID is string, not int

I'm having issues with the scheduled reminder function. I have set up an email to be sent out 96 hours before the event start date. When configuring the reminders, the system throws errors in the cron ...
lbl's user avatar
  • 68
2 votes
0 answers
34 views

Scheduled job (send_reminder) failing since upgrading to 5.64.2

I upgraded to 5.64.2 on WordPress 6.3.1 yesterday and since then I'm seeing scheduled job failures. There's no error showing in the logs in ConfigAndLog but this is appearing next to each scheduled ...
christodhunter's user avatar
1 vote
2 answers
49 views

Scheduling repeat newsletters

There are some older related questions, but I thought I'd ask in case the situation was different. Some related questions: Email weekly reminder to group Weekly Digest Email to Group (Mailing List) ...
zip's user avatar
  • 163
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1 answer
37 views

How to send renewal reminder but only to people who have not bought a new membership type

We introduced a new set of membership types and are naturally phasing out the old types (they will expire, on a rolling basis, but can not be renewed). We want to send people of the old types a ...
Zachary's user avatar
  • 1,777
0 votes
1 answer
47 views

Mailing a report at the same time - how?

The facility to email reports using scheduled tasks is good and works. However we'd like to email a report at 5pm each day. Having started this task to run after 4:59 on a certain day it is now ...
Andy Clark's user avatar
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0 votes
1 answer
35 views

Sending membership renewal / expired reminders is not working

All, I've read the similar questions to this and that hasn't given me any solution yet. CiviCRM currently 5.58.1, WordPress 6.2. We've had this website up for a bit over a year now so we just started ...
Michael Matthews's user avatar
1 vote
1 answer
51 views

Schedule reminder send also to the staff

Currently, our members receive a reminder one day before their membership is about to expire. We'd like that inside the team 2 persons receive as well this reminders so we can reply to this automatic ...
Tatiana Agudelo Monguí's user avatar
2 votes
0 answers
63 views

Is there a way to send an opt-in reminder (with a subscribe link to click) to people whose group status is pending?

I have the same problem that was described here in 2017: How can I chase up mailing list subscribers who don't confirm their opt-in? I am wondering if anyone has found a solution. To summarize the ...
Victoria H's user avatar
3 votes
0 answers
45 views

Permissions for edit scheduled reminder

I want to give a staff person the permission to create and edit scheduled reminders, but I do not want to give them full administrator rights. How can I configure that person's permissions for this? ...
EricLB's user avatar
  • 385
2 votes
0 answers
38 views

Membership Scheduled Reminders Failure

I am trying to build a scheduled Membership Renewal Reminder to work but despite every effort I am not getting any reminder emails. I think my parameters should result in a reminder email being ...
Dwight Martino's user avatar
0 votes
1 answer
43 views

Send scheduled mailing fails due to deprecated function CRM_Utils_Token::getTokenDetails

My send scheduled reminder cron job has been failing consistently. The log file shows about a dozen of these errors every time send scheduled reminders fails: [warning] Deprecated function ...
ajasper's user avatar
  • 84
1 vote
2 answers
23 views

Fuzion token {latestcurrentmembership.end_date} blank in scheduled reminder based on membership - works in mailings. Alternative?

We use the Fuzion Tokens extension and it's great! We have a membership expiration alert message template using {latestcurrentmembership.end_date} and it works perfectly well in mailings. However, in ...
Hilary Caws-Elwitt's user avatar
2 votes
1 answer
40 views

Scheduled reminder wants a choice of auto renewal options but auto renewal is off - price set issue?

We don't use auto renewal (Auto Renew Option set to NO for all membership types), but we do use price sets. I am trying to test automated reminders for membership expiration, but I am being prompted ...
Hilary Caws-Elwitt's user avatar
2 votes
1 answer
98 views

Why didn't my Scheduled Reminder send?

My scheduled reminders aren't working. What are some causes?
Jon G - Megaphone Tech's user avatar
0 votes
1 answer
93 views

Undefined index errors after updates

We recently updated to the latest D7 version of CiviCRM and now we're getting a bunch of errors in the back-end logs. Scheduled reminders on events seem to not be going out, either. I've deleted the ...
Jenni Simonis's user avatar
0 votes
1 answer
25 views

Hybrid event with cap for the in-person space: setup suggestions?

We are setting up a "hybrid" event that has in-person cap at 20 participants due to the room size (with a waitlist), plus an unlimited (ideally no waitlist) Zoom option. We typically use ...
CiviLearner's user avatar
0 votes
1 answer
38 views

How to setup a "Schedule Reminder" to trigger on a regular interval that sends an email to a "Smart group"

I have a smart group and would like to send an email to all those contacts on a regular interval. For example, every Sunday at 10am. How can I set this up please? I have tried but cant seems to ...
Tapash's user avatar
  • 2,992
0 votes
1 answer
18 views

Bespoke automatic receipt for specific campaign

We want to send a bespoke receipt (schedule reminder) to donors who donate to a specific campaign. We are struggling to work out how to link the schedule reminder to contributions to that campaign - ...
Jacob's user avatar
  • 1
1 vote
1 answer
25 views

Exclude organizations from getting Activity Schedule Reminder

We have a Schedule Reminder sent when contacts sign up for a new membership. Specifically, it is sent when a Membership Sign-up activity was added to a contact (as opposed to using the membership ...
Rupert Raphael Amodia's user avatar
0 votes
0 answers
22 views

One reminder going out and one not

I have a cron job set up and two reminders set to going out. This one is going out fine when someone donates with the following settings The second reminder for just a sign up is not sending. Any ...
emptyhometax's user avatar
0 votes
1 answer
32 views

Scheduled reminder not sending to manual recipients

The message is sending when I test with a sign up but I have included a manual recipient of the organization email of [email protected] so I receive notice when there is a sign up or contributions....
emptyhometax's user avatar
0 votes
1 answer
29 views

Send thank you email for contact sign up

I want to send a thank you for signing up as a supporter. There is no donation so this is done through using a profile in civicrm https://emptyhometax.org/civicrm/profile/create/?gid=2&reset=1 I ...
emptyhometax's user avatar
2 votes
1 answer
44 views

Report on Scheduled Reminders

How do I get a report on the scheduled reminders the system sends on schedule please? Under Reports there are Mailing Reports and I tried the Advance Search. However these seem to search for mailings ...
sri's user avatar
  • 103
1 vote
0 answers
61 views

Scheduled reminders - nothing happens

Civicrm 5.38.0, Joomla version I've set up a scheduled reminder which is supposed to trigger three hours before an activity, and send me an email. The (hourly) job executes fine - job log shows ...
Jern's user avatar
  • 1,300
0 votes
1 answer
30 views

Stop scheduled reminders for an event after the event is finished

We occasionally have participants get registered for an event by our back-office staff while the event is in progress or even after it is finished. Our events have scheduled reminders set for 1 day ...
richardsplayground's user avatar
1 vote
0 answers
44 views

Membership schedule reminders

What is the best option to send reminders based on membership status? Did ever CiviCRM support schedule reminders with membership status(Documentation's first line does say that)? I know it is ...
Pradeep Nayak's user avatar
2 votes
2 answers
50 views

Best practice for sending a notice about an upcoming recurring contribution

We have a contribution page that creates automated recurring contributions on a yearly basis. Because 12 months is a long time to remember that you have a recurring contribution set up, we want to ...
michaelmcandrew's user avatar
0 votes
1 answer
40 views

Can one show participantID on event reminder?

We're intending to use an event's participant ID as a pseudo-registration code, i.e. a quick way for us to correlate who shows up to events. Because of that, we are asking our event participants to ...
Kellen Murphy's user avatar
0 votes
1 answer
85 views

Scheduled Reminders no longer sending

Scheduled email reminders were working fine on my Drupal/CiviCRM server, then suddenly stopped working, with the last successful mail being sent on 2/11. I don't recall making any significant changes ...
spontarelliam's user avatar
0 votes
0 answers
33 views

How to send specific webinar links to event registrant based on events selected, with scheduled reminders?

We have a weekend event with eight webinar sessions with registration costs. People can register for individual sessions, for all sessions with a discount or for whichever set of sessions they would ...
Lars SG's user avatar
  • 4,063
2 votes
1 answer
47 views

When are scheduled reminders for late registrants to events sent or not sent?

After a small mess over the weekend with an online event login information not being sent, I'm trying to figure out when scheduled reminders are or are not sent for people who register for an event ...
Lars SG's user avatar
  • 4,063
0 votes
0 answers
62 views

Custom token for Events in scheduled reminder s

We tried to follow https://civicrm.stackexchange.com/a/10907/7846 from Noah Miller to use a custom event token in a scheduled reminder without success. We dumped all the variables used by the hook ...
cfab's user avatar
  • 21
4 votes
2 answers
135 views

Minute as a time unit for scheduled reminders

Right now the smallest unit is the hour, so I can schedule a reminder 1 hour before or after something. What do I do if I wanted to send a reminder 30 minutes before something? Is this possible right ...
Marko's user avatar
  • 877
3 votes
1 answer
81 views

When are scheduled reminders sent?

We are in the process of setting up some renewal reminders for lapsed members. The reminder is set to be sent 7 days after the membership end date. What I wanted to check is whether this reminder will ...
William Mortada's user avatar
2 votes
2 answers
113 views

Automated Invoices

I was wondering if there was a way to automate sending invoices. Specifically, I want an invoice to be sent when a membership is expiring in x amount of days. Currently, I'm thinking about using ...
Rupert Raphael Amodia's user avatar
2 votes
1 answer
47 views

Event Scheduled Reminders set for *Before* start dates won't send to participants registering *After* the start date

I'm hoping to confirm that I understand the following correctly, based on this description: I have an event with a scheduled reminder set to go at a certain time before the event. A contact who ...
Andyg8's user avatar
  • 1,611