Questions tagged [scheduled-reminders]
The scheduled-reminders tag has no usage guidance.
145
questions
1
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2answers
24 views
Best practice for sending a notice about an upcoming recurring contribution
We have a contribution page that creates automated recurring contributions on a yearly basis.
Because 12 months is a long time to remember that you have a recurring contribution set up, we want to ...
0
votes
1answer
23 views
Can one show participantID on event reminder?
We're intending to use an event's participant ID as a pseudo-registration code, i.e. a quick way for us to correlate who shows up to events. Because of that, we are asking our event participants to ...
0
votes
1answer
33 views
Scheduled Reminders no longer sending
Scheduled email reminders were working fine on my Drupal/CiviCRM server, then suddenly stopped working, with the last successful mail being sent on 2/11. I don't recall making any significant changes ...
0
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0answers
16 views
How to send specific webinar links to event registrant based on events selected, with scheduled reminders?
We have a weekend event with eight webinar sessions with registration costs. People can register for individual sessions, for all sessions with a discount or for whichever set of sessions they would ...
2
votes
1answer
30 views
When are scheduled reminders for late registrants to events sent or not sent?
After a small mess over the weekend with an online event login information not being sent, I'm trying to figure out when scheduled reminders are or are not sent for people who register for an event ...
0
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0answers
32 views
Custom token for Events in scheduled reminder s
We tried to follow https://civicrm.stackexchange.com/a/10907/7846 from Noah Miller
to use a custom event token in a scheduled reminder without success.
We dumped all the variables used by the hook ...
2
votes
1answer
45 views
Minute as a time unit for scheduled reminders
Right now the smallest unit is the hour, so I can schedule a reminder 1 hour before or after something.
What do I do if I wanted to send a reminder 30 minutes before something? Is this possible right ...
0
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0answers
8 views
Create Event API - Scheduled Reminder ignored?
when i create an event from a template some tabs are ok (prices, online registration) but Scheduled Reminder tab is always not copied and empty. Its' a Bug or a Feature ? My call is like this :
$...
3
votes
1answer
46 views
When are scheduled reminders sent?
We are in the process of setting up some renewal reminders for lapsed members. The reminder is set to be sent 7 days after the membership end date.
What I wanted to check is whether this reminder will ...
2
votes
2answers
40 views
Automated Invoices
I was wondering if there was a way to automate sending invoices. Specifically, I want an invoice to be sent when a membership is expiring in x amount of days.
Currently, I'm thinking about using ...
2
votes
1answer
27 views
Event Scheduled Reminders set for *Before* start dates won't send to participants registering *After* the start date
I'm hoping to confirm that I understand the following correctly, based on this description:
I have an event with a scheduled reminder set to go at a certain time before the event. A contact who ...
1
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0answers
17 views
Scheduled Reminders don't pick up changes to Templates
We have observed the following behaviour with a Scheduled Membership Reminder using an Email Message Template. When the Template used by a Reminder is edited, the Reminder continues to use the old ...
3
votes
1answer
33 views
will a scheduled reminder be sent after the specified date, if it hasn't been sent before?
Suppose, on a running installation, I add a reminder to be sent 1 day after membership end date.
Will this reminder suddenly be sent to all members that expired eg. in the last year, because they ...
0
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0answers
17 views
Should setting up cron be added to the Configuration Checklist?
I'm using CiviCRM version 5.25 and Drupal version 7.70.
I'm creating Scheduled Jobs to run, and/or enabling built-in and recommended Scheduled Jobs.
However, those will only run if I have set up ...
3
votes
1answer
24 views
How to find all activities generated by one schedule reminder?
As the question says - How to find all activities generated by one schedule reminder ?
You can find all activities of type 'scheduled reminder'. This shows a few fields, but not which instance of the ...
1
vote
0answers
31 views
Contacts incorrectly sent multiple scheduled reminders
This sounds like #11603 but is not about the end date, as was the answer there. Also reported on Civi Gitlab.
Does anyone have thoughts on this issue or what it may take to fix it?
Overview
We're ...
1
vote
1answer
32 views
CiviEvent: Scheduled Reminders going out late
Drupal 7.69 and Civi 5.23.0
We've noticed that some of our Scheduled email reminders for events set up through CiviEvent are going out late. I've looked into email logs and it looks like scheduled ...
2
votes
0answers
25 views
Scheduled Reminders for membership not being sent
We've looked on various threads on this topic without success. We have a contact who's membership schedule reminders are not being sent, and we can't see why.
The membership is Active, auto-renewed ...
1
vote
0answers
59 views
Scheduled Reminders
Wordpress (latest) v 5.4 and CiviCRM 5.23.0
Scheduled membership reminders are scheduled daily, have been and are still going out correctly as far as I'm aware. The log entries show the following ...
0
votes
1answer
45 views
Not receiving email from Scheduled Reminder for Activity
I am attempting to set up a Scheduled Reminder for Scheduled Activities (CiviCRM 5.20.2/Drupal 7).
I have a Scheduled Reminder set up as follows:
This is setup to send to the Activity Assignees, 0 ...
1
vote
0answers
38 views
Scheduled reminders after membership end date not being sent
I'm using CIVI CRM with WordPress (CIVI version 5.22.1)
I'm testing scheduled reminders for memberships by having a test user sign up to a membership and pay using PayPal Sandbox (not recurring ...
0
votes
1answer
159 views
Is there a way to schedule mails depending on whether or not a contact has opened a previous email?
We are planning to take a lead capture action where we want to take two automated actions by email:
(1) Send an email the day after the contact is created in the CRM. This is possible through the ...
1
vote
0answers
20 views
How to email admin to notify of a scheduled activity
Apologies if I have missed a completely obvious bit of documentation.
I want to automatically send an email to our admin users if they schedule a phone call for a later date. Eg, if an admin user ...
0
votes
1answer
15 views
Added scheduled reminder not showing in admin
I have been battling for 48 hours trying to figure out why schedule reminders I added are not showing up in admin.
Here's the screenshot: https://www.screencast.com/t/AZ1CoyMqDbH
Also, there are ...
3
votes
0answers
15 views
Email Location Type in Scheduled Reminders
I am wondering if anyone has started work of made an extension to enable the selection of the location type to send the email to in the scheduled reminders?
I think by default the primary email adres ...
1
vote
1answer
29 views
Admin permissions are required to set 'limit to' or 'also add' participant role for scheduled reminders?
We have noticed that if you don't have CiviCRM:Administer CiviCRM permissions, in scheduled reminders for an event if 'limit to' (or 'also include') is set to 'participant role', the drop-down box ...
0
votes
1answer
35 views
How to prevent CiviCRM contact from receiving emails for Scheduled Reminders
When a contact (dashboard) is edited, I see Communication Preferences as the option where I can tick NO BULK EMAILS or under Privacy "Do not mail"
Will that stop the emails from being sent during ...
0
votes
1answer
38 views
Scheduled Job Membership renewal reminder not running
Schedule Job for mailings is not working correctly. Other scheduled jobs are working - membership status updates, smart group updates,etc. There should be 250+ renewal emails sent to members with ...
5
votes
1answer
41 views
Scheduled Reminder Ignoring the Year of Membership End Dates
Our site is configured to send a scheduled reminder 1 day after the membership expiration date. Memberships are renewed through a contribution page. The reminder is only sent to non-auto renew members....
3
votes
1answer
41 views
Backlog of scheduled reminders
We have a civi install with imported memberships, which have ended between 1 month and two years ago. We would like to start sending out reminders but when we send out sheduled reminders (with repeat ...
1
vote
1answer
63 views
Scheduled Reminder are Blank
Civi 5.14 on WordPress 5.2.3
A large chunk of our membership scheduled renewal reminders are arriving to the member's inbox completely blank. It is apparently not all of them, as I ran a test ...
2
votes
0answers
42 views
Event scheduled reminders not sending with fixed date
I've been doing a bunch of testing on this on my site running Civicrm 5.13.5 and Drupal 7 after my event scheduled reminders were not working.
From what i can work out, if the original reminder has a ...
0
votes
2answers
32 views
Contact reminder
I have entered a contact in Civi. I want to reminder myself to contact her in a year. I don't have administer privileges. I can't find anything within the contact to let me do this.
0
votes
1answer
54 views
Schedule reminder test not working - execute now for job not working
So I have set up a scedule reminder and made sure it is only dirrected to my email. When I go into sceduled jobs and execute the send_reminder job, it doesn't work. I worked twice yesterday to a ...
1
vote
1answer
39 views
Can inherited members receive scheduled reminders?
In the scenario that organizations that have memberships, and then people are associated with the organization by relationship (and inherit that membership), it would be good to be able to send a ...
1
vote
1answer
22 views
Is there a limit to how many activity types we should create?
We use Schedule Reminders to set up email series for a very wide range of interest groups. With conditional funnels using smart groups, like Mailchimp conditional campaigns.
The easiest way to ...
3
votes
1answer
89 views
Send scheduled reminder to group
I am trying to send an Activity-triggered scheduled reminder to a group. These contacts will not be otherwise associated with the Activity.
Recipients > Send to group doesn't seems to be working and ...
1
vote
1answer
61 views
Cannot edit links (or source code directly) in Scheduled Reminders
Configuration: Wordpress 5.1.1, CiviCRM 5.10.3
We needed to edit a link in our Scheduled Reminders and discovered we can no longer do so. This is the behavior:
We can edit these reminders just fine,...
0
votes
1answer
49 views
Membership Renewal Reminder Issue
We have been having issues trying to add a scheduled email reminder for members that have a membership expiring in two weeks. Every time we try - CiviCRM stalls and the logo simply spins.
Only error ...
3
votes
0answers
33 views
CiviEvent Scheduled Reminders and manual recipients
I've setup a very simple scheduled email reminder for an event that sends to registered participants as well as the site admin, whom I've added as a manual recipient, 2 hours before the event start ...
2
votes
1answer
31 views
Is it okay to use both Absolute Date and Repeats in Scheduled Reminders
Asking because the issue we are seeing is that if Absolute date is set for the reminder, and 'repeat' is enabled, then we get an sql condition like this: ("20181212123815" <= DATE_ADD(, INTERVAL 1 ...
2
votes
1answer
62 views
Is something wrong with the Schedule Reminder auto renewals for membership? I cannot find “Membership End Date” in list.
Description of issue:
As per these instructions, am trying to setup a scheduled email reminder to all of our members 5 days before their membership expires. Our membership has a rolling intake date, ...
2
votes
3answers
47 views
Is a Scheduled Reminder possible when something doesn't happen?
A client has asked that an email or SMS reminder be sent if a user fails to submit a weekly report. The weekly report would be created as an activity - for example, by noon every Friday. I can't ...
4
votes
1answer
88 views
How to safely restart Scheduled reminders
Recently scheduled reminders stopped working on a site.
on investigation of error logs I found that one reminder out of several was incrrectly configured. I deleted the reminder. The next time the ...
1
vote
1answer
35 views
Unable to schedule ANY reminders
I am not able to schedule any reminders. This happens whens pretty much everywhere.. whether I'm trying to set this up for Events, or even generally in CiviCRM > Administrator > Communications > ...
3
votes
1answer
43 views
Scheduled reminders on membership end date not sending
CiviCRM 4.7.28, Drupal 7
Scheduled reminders send if set for a specific date fine, but aren't triggered by membership end date - am i perhaps doing something wrong?
I have a relevant membership ...
2
votes
2answers
76 views
Where does the PID value come from in the event self-cancellation link?
In event registration confirmation emails, there is a link to manage (cancel/transfer) your own registration, if that box is ticked in the event setup. This is great! I want to add this to the ...
3
votes
0answers
40 views
Currency formatting incorrectly on Membership Renewal Reminders
Since the upgrade to civiCRM 5.1.3 our email Membership Renewal reminders have been coming out with membership_fee formatting incorrectly i.e. $80.00 is displaying as $80.000000000
I've tried changing ...
3
votes
1answer
56 views
Send scheduled reminders to relationship contact
I have setup a webform with an organisation and individual. The form collects an email address for both the organisation and individual. The membership is only for the organisation, but the individual ...
2
votes
2answers
249 views
Can a user removed from smart group manually be added back automatically if criteria is satisfied?
I have a requirement,
where I need to Limit Scheduled Reminders to Only Members with Active and Grace Status(which is a smart group)
But
If I remove a user manually from
Member with Active And ...
