Questions tagged [scheduled-reminders]

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votes
0answers
18 views

Scheduled Reminder Ignoring the Year of Membership End Dates

Our site is configured to send a scheduled reminder 1 day after the membership expiration date. Memberships are renewed through a contribution page. The reminder is only sent to non-auto renew members....
3
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1answer
28 views

Backlog of scheduled reminders

We have a civi install with imported memberships, which have ended between 1 month and two years ago. We would like to start sending out reminders but when we send out sheduled reminders (with repeat ...
1
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1answer
50 views

Scheduled Reminder are Blank

Civi 5.14 on WordPress 5.2.3 A large chunk of our membership scheduled renewal reminders are arriving to the member's inbox completely blank. It is apparently not all of them, as I ran a test ...
2
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0answers
23 views

Event scheduled reminders not sending with fixed date

I've been doing a bunch of testing on this on my site running Civicrm 5.13.5 and Drupal 7 after my event scheduled reminders were not working. From what i can work out, if the original reminder has a ...
0
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2answers
27 views

Contact reminder

I have entered a contact in Civi. I want to reminder myself to contact her in a year. I don't have administer privileges. I can't find anything within the contact to let me do this.
0
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1answer
31 views

Schedule reminder test not working - execute now for job not working

So I have set up a scedule reminder and made sure it is only dirrected to my email. When I go into sceduled jobs and execute the send_reminder job, it doesn't work. I worked twice yesterday to a ...
1
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1answer
23 views

Can inherited members receive scheduled reminders?

In the scenario that organizations that have memberships, and then people are associated with the organization by relationship (and inherit that membership), it would be good to be able to send a ...
1
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1answer
17 views

Is there a limit to how many activity types we should create?

We use Schedule Reminders to set up email series for a very wide range of interest groups. With conditional funnels using smart groups, like Mailchimp conditional campaigns. The easiest way to ...
2
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0answers
61 views

Send scheduled reminder to group

I am trying to send an Activity-triggered scheduled reminder to a group. These contacts will not be otherwise associated with the Activity. Recipients > Send to group doesn't seems to be working and ...
1
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1answer
40 views

Cannot edit links (or source code directly) in Scheduled Reminders

Configuration: Wordpress 5.1.1, CiviCRM 5.10.3 We needed to edit a link in our Scheduled Reminders and discovered we can no longer do so. This is the behavior: We can edit these reminders just fine,...
0
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1answer
38 views

Membership Renewal Reminder Issue

We have been having issues trying to add a scheduled email reminder for members that have a membership expiring in two weeks. Every time we try - CiviCRM stalls and the logo simply spins. Only error ...
3
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0answers
24 views

CiviEvent Scheduled Reminders and manual recipients

I've setup a very simple scheduled email reminder for an event that sends to registered participants as well as the site admin, whom I've added as a manual recipient, 2 hours before the event start ...
0
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0answers
22 views

Is it possible to set up a scheduled reminder with a repetition that doesn't cause a fatal error?

I'm trying to set up a reminder that sends email to people who have opted to pay later for an event, to remind them to sort out the payment in good time before the event date. So far the way we've ...
2
votes
1answer
28 views

Is it okay to use both Absolute Date and Repeats in Scheduled Reminders

Asking because the issue we are seeing is that if Absolute date is set for the reminder, and 'repeat' is enabled, then we get an sql condition like this: ("20181212123815" <= DATE_ADD(, INTERVAL 1 ...
2
votes
1answer
39 views

Is something wrong with the Schedule Reminder auto renewals for membership? I cannot find “Membership End Date” in list.

Description of issue: As per these instructions, am trying to setup a scheduled email reminder to all of our members 5 days before their membership expires. Our membership has a rolling intake date, ...
2
votes
3answers
37 views

Is a Scheduled Reminder possible when something doesn't happen?

A client has asked that an email or SMS reminder be sent if a user fails to submit a weekly report. The weekly report would be created as an activity - for example, by noon every Friday. I can't ...
4
votes
1answer
59 views

How to safely restart Scheduled reminders

Recently scheduled reminders stopped working on a site. on investigation of error logs I found that one reminder out of several was incrrectly configured. I deleted the reminder. The next time the ...
1
vote
1answer
34 views

Unable to schedule ANY reminders

I am not able to schedule any reminders. This happens whens pretty much everywhere.. whether I'm trying to set this up for Events, or even generally in CiviCRM > Administrator > Communications > ...
3
votes
1answer
34 views

Scheduled reminders on membership end date not sending

CiviCRM 4.7.28, Drupal 7 Scheduled reminders send if set for a specific date fine, but aren't triggered by membership end date - am i perhaps doing something wrong? I have a relevant membership ...
2
votes
2answers
69 views

Where does the PID value come from in the event self-cancellation link?

In event registration confirmation emails, there is a link to manage (cancel/transfer) your own registration, if that box is ticked in the event setup. This is great! I want to add this to the ...
3
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0answers
38 views

Currency formatting incorrectly on Membership Renewal Reminders

Since the upgrade to civiCRM 5.1.3 our email Membership Renewal reminders have been coming out with membership_fee formatting incorrectly i.e. $80.00 is displaying as $80.000000000 I've tried changing ...
3
votes
1answer
49 views

Send scheduled reminders to relationship contact

I have setup a webform with an organisation and individual. The form collects an email address for both the organisation and individual. The membership is only for the organisation, but the individual ...
2
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2answers
234 views

Can a user removed from smart group manually be added back automatically if criteria is satisfied?

I have a requirement, where I need to Limit Scheduled Reminders to Only Members with Active and Grace Status(which is a smart group) But If I remove a user manually from Member with Active And ...
0
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0answers
25 views

{membership.type} token not being filled out/sent in activity based scheduled reminders

Based on the results of this question (Membership Renewal Reminders not Sending for Upgraded Memberships) we switched our Scheduled Reminders to be activity based. Now, the {membership.type} token ...
2
votes
1answer
49 views

Scheduled reminders and memberships

Looking for a quick answer from someone who may have done this before I spend hours of testing. I am implementing a "Family" membership where members of family will get the inherited membership of ...
1
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2answers
82 views

Membership Renewal Reminders not Sending for Upgraded Memberships

So we have a situation where someone had Membership A in 2016, and Bought Membership B in 2018 so the Membership type upgraded. Member Since: March 9th, 2016 Start Date: February 26th, 2018 End ...
4
votes
1answer
38 views

Should new Scheduled Reminders (based on Activity Type = Email) send out to Emails created in the past?

Steps: Created a Scheduled Reminder (SR) for Entity = Activity Type = Email Status = Completed When = 1 hour after Activity Date Time Recipients = Activity Assignees When this was saved I created ...
1
vote
1answer
124 views

Scheduled Reminders not being send

I want civi to send an email when our users renew their membership. I have setup the reminder as follows. but I have tested this couple of times by renewing my own membership offline but nothing gets ...
2
votes
1answer
33 views

How to set up 'renewal reminders' 5 days after renewal, and filter by a group

I want to send a note to users that renewed their membership. I want to limit that note to only a certain group of members. I thought I would use 'renewal reminders'. In a renewal reminder, if I ...
5
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1answer
100 views

How can I view queued Scheduled Reminders?

Is there a way to view Scheduled Reminders that are scheduled to go out the next time the job runs?
2
votes
1answer
69 views

Scheduled Reminders generates faulty SQL

CiviCRM 4.7.27 Usually, our CiviCRM guru handles these, but I figured I would ask a wider audience. When choosing date instead of an interval, the scheduled reminder fails with a DB syntax error. ...
0
votes
1answer
40 views

Scheduled Job send_reminder failing with “No such field”

We're running Civi 4.6.16 and Drupal 7. Our schedule reminders are not sending when the job triggers, or manually through an API call. The backtrace isn't seeming that helpful, to me, but maybe it'll ...
1
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0answers
30 views

Renewal reminders: repeat?

When configuring reminders, there is a checkbox 'repeat'. When configuring membership renewals, there is some debate on wether 'repeat' should be on or off and what that means. https://issues....
3
votes
1answer
99 views

Civi Event scheduled reminders error - missing date causes DB syntax error

Event scheduled reminder is not executing. The error log for scheduled jobs shows failure DB syntax error.
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0answers
23 views

How to use a scheduled reminder to alert an administrator when a membership expires?

I want to set up a simple scheduled reminder that fires an email to an administrator (only - not to the expiring member as well) to alert them to the fact that a membership has just expired. I'm ...
1
vote
1answer
53 views

Scheduled Reminders DB Error v 4.7 under Drupal

After upgrading to v 4.7.16 in May, the scheduled reminders do not run. I get "DB Error: syntax error" Here's the query from the log. I cut & pasted so I hope I got all the information someone ...
1
vote
1answer
63 views

Scheduled Reminders - Renewal Link

Civicrm 4.7.22 on Wordpress. Hello, I copied and pasted the below link into the HTML format area of the scheduled reminders for renewing memberships. I changed the "myorganization" part to my own ...
1
vote
2answers
56 views

Scheduled Reminders - Limit or Add Recipients

I am using CiviCRM 4.7.22 on WordPress. I am having some confusion with setting up Scheduled Reminders for Memberships. Ideally, I would like the member to receive an automatic email notice that ...
2
votes
1answer
86 views

Trigger event scheduled reminders on registration date or change of participant status

Is it possible to set up event scheduled reminders so they are triggered on event registration date rather than event start/end dates? This would be very handy for sending event details like venue etc ...
2
votes
2answers
26 views

Trigger a reminder if activity has not been recorded in x amount of time

Is there a way to have CiviCRM send me a scheduled reminder for any contact for whom I have not recorded an activity for in 3 weeks or more? So that if 3 weeks go by and I have not recorded an ...
1
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0answers
46 views

Scheduled SMS Reminders aren't delivering

I've set up a Scheduled Reminder for an activity with the following parameters: Activity type= Custom Type Activity status= Scheduled When= 1 day before scheduled activity date and time Recipients= ...
1
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0answers
113 views

Some members are not getting scheduled reminders

We have 2 scheduled reminders set up to send emails to members: 7 days before membership end date, and 0 days after membership end date. These had been working properly before (in version 4.6.8), but ...
0
votes
1answer
69 views

Running WordPress/CiviCRM without cron?

I have been investigating running WordPress with CiviCRM on a managed cloud server at 1and1.com. It is a LAMP stack, but I have been told that they don't support cron. This a deal-breaker, true? ...
2
votes
2answers
42 views

If I create a Scheduled Reminder for Event feedback, eg 16 hours after, should I expect it to go out to all past events?

We set up a Scheduled Reminder with a link to a webform for event feedback. It is set to go out 16 hours after the event. We did not expect it to go out to all past events (hundreds of events with ...
2
votes
0answers
169 views

Send Scheduled Reminders fails

Installation Details WordPress 4.7.3 CiviCRM 4.7.17 CiviVolunteer 4.6-2.2.1 Angular Profiles 4.6-1.0.2 SparkPost 1.1 (verified working) Problem Description I have a CiviEvent set up with a ...
0
votes
1answer
92 views

Scheduled reminders - Email head css attributes are being stripped out

I'm hoping to use email templates in Scheduled reminders that have css in a <style> tag at the start of the email. Declaring css here for html elements and classes makes MUCH more robust ...
1
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0answers
37 views

Scheduled Reminders Repeat Option Not Saving For Set Date Emails

I have two quarterly reminders that are not saving. I am running Civi 4.7.16 on Wordpress 4.7.3. When I go to Administer > Communications > Scheduled Reminders I see my list of reminders. There are ...
2
votes
2answers
36 views

Multiple Conditions for Scheduled Reminder

We have scheduled reminders working for us. However we need some that have multiple conditions. For example we have custom fields set up for an activity for recording wedding details and we need to ...
3
votes
1answer
54 views

How to populate the tokens used for a Scheduled Reminder in the Activity

Scheduled Reminders allow one to "Record activity for automated email" which is great. But if tokens are used in the Reminder, these are not populated in the Activity that is created. How would one ...
1
vote
1answer
104 views

Scheduled Reminders problem in V 4.7.16

Has anyone experienced problems with running scheduled reminders under civicrm 4.7.16? After upgrading to that version on 8th Feb and running scheduled reminders for the next issue on 11th February, ...