Questions tagged [scheduled-reminders]
The scheduled-reminders tag has no usage guidance.
136
questions
2
votes
1answer
18 views
Event Scheduled Reminders set for *Before* start dates won't send to participants registering *After* the start date
I'm hoping to confirm that I understand the following correctly, based on this description:
I have an event with a scheduled reminder set to go at a certain time before the event. A contact who ...
1
vote
0answers
15 views
Scheduled Reminders don't pick up changes to Templates
We have observed the following behaviour with a Scheduled Membership Reminder using an Email Message Template. When the Template used by a Reminder is edited, the Reminder continues to use the old ...
3
votes
1answer
26 views
will a scheduled reminder be sent after the specified date, if it hasn't been sent before?
Suppose, on a running installation, I add a reminder to be sent 1 day after membership end date.
Will this reminder suddenly be sent to all members that expired eg. in the last year, because they ...
0
votes
0answers
14 views
Should setting up cron be added to the Configuration Checklist?
I'm using CiviCRM version 5.25 and Drupal version 7.70.
I'm creating Scheduled Jobs to run, and/or enabling built-in and recommended Scheduled Jobs.
However, those will only run if I have set up ...
3
votes
1answer
13 views
How to find all activities generated by one schedule reminder?
As the question says - How to find all activities generated by one schedule reminder ?
You can find all activities of type 'scheduled reminder'. This shows a few fields, but not which instance of the ...
1
vote
0answers
16 views
Contacts incorrectly sent multiple scheduled reminders
This sounds like #11603 but is not about the end date, as was the answer there. Also reported on Civi Gitlab.
Does anyone have thoughts on this issue or what it may take to fix it?
Overview
We're ...
1
vote
1answer
20 views
CiviEvent: Scheduled Reminders going out late
Drupal 7.69 and Civi 5.23.0
We've noticed that some of our Scheduled email reminders for events set up through CiviEvent are going out late. I've looked into email logs and it looks like scheduled ...
2
votes
0answers
19 views
Scheduled Reminders for membership not being sent
We've looked on various threads on this topic without success. We have a contact who's membership schedule reminders are not being sent, and we can't see why.
The membership is Active, auto-renewed ...
1
vote
0answers
49 views
Scheduled Reminders
Wordpress (latest) v 5.4 and CiviCRM 5.23.0
Scheduled membership reminders are scheduled daily, have been and are still going out correctly as far as I'm aware. The log entries show the following ...
0
votes
1answer
30 views
Not receiving email from Scheduled Reminder for Activity
I am attempting to set up a Scheduled Reminder for Scheduled Activities (CiviCRM 5.20.2/Drupal 7).
I have a Scheduled Reminder set up as follows:
This is setup to send to the Activity Assignees, 0 ...
1
vote
0answers
30 views
Scheduled reminders after membership end date not being sent
I'm using CIVI CRM with WordPress (CIVI version 5.22.1)
I'm testing scheduled reminders for memberships by having a test user sign up to a membership and pay using PayPal Sandbox (not recurring ...
0
votes
1answer
148 views
Is there a way to schedule mails depending on whether or not a contact has opened a previous email?
We are planning to take a lead capture action where we want to take two automated actions by email:
(1) Send an email the day after the contact is created in the CRM. This is possible through the ...
1
vote
0answers
17 views
How to email admin to notify of a scheduled activity
Apologies if I have missed a completely obvious bit of documentation.
I want to automatically send an email to our admin users if they schedule a phone call for a later date. Eg, if an admin user ...
0
votes
0answers
20 views
Copying Event: Can't edit or create scheduled reminder
Using CiviCRM 5.20.2 on Drupal 7.69.
Copied an old event on CiviEvent and edited some of the settings. Tried to edit the previous Scheduled Reminder with some new information, but the screen was ...
0
votes
1answer
15 views
Added scheduled reminder not showing in admin
I have been battling for 48 hours trying to figure out why schedule reminders I added are not showing up in admin.
Here's the screenshot: https://www.screencast.com/t/AZ1CoyMqDbH
Also, there are ...
3
votes
0answers
15 views
Email Location Type in Scheduled Reminders
I am wondering if anyone has started work of made an extension to enable the selection of the location type to send the email to in the scheduled reminders?
I think by default the primary email adres ...
1
vote
1answer
27 views
Admin permissions are required to set 'limit to' or 'also add' participant role for scheduled reminders?
We have noticed that if you don't have CiviCRM:Administer CiviCRM permissions, in scheduled reminders for an event if 'limit to' (or 'also include') is set to 'participant role', the drop-down box ...
0
votes
1answer
29 views
How to prevent CiviCRM contact from receiving emails for Scheduled Reminders
When a contact (dashboard) is edited, I see Communication Preferences as the option where I can tick NO BULK EMAILS or under Privacy "Do not mail"
Will that stop the emails from being sent during ...
0
votes
1answer
28 views
Scheduled Job Membership renewal reminder not running
Schedule Job for mailings is not working correctly. Other scheduled jobs are working - membership status updates, smart group updates,etc. There should be 250+ renewal emails sent to members with ...
5
votes
0answers
27 views
Scheduled Reminder Ignoring the Year of Membership End Dates
Our site is configured to send a scheduled reminder 1 day after the membership expiration date. Memberships are renewed through a contribution page. The reminder is only sent to non-auto renew members....
3
votes
1answer
38 views
Backlog of scheduled reminders
We have a civi install with imported memberships, which have ended between 1 month and two years ago. We would like to start sending out reminders but when we send out sheduled reminders (with repeat ...
1
vote
1answer
53 views
Scheduled Reminder are Blank
Civi 5.14 on WordPress 5.2.3
A large chunk of our membership scheduled renewal reminders are arriving to the member's inbox completely blank. It is apparently not all of them, as I ran a test ...
2
votes
0answers
31 views
Event scheduled reminders not sending with fixed date
I've been doing a bunch of testing on this on my site running Civicrm 5.13.5 and Drupal 7 after my event scheduled reminders were not working.
From what i can work out, if the original reminder has a ...
0
votes
2answers
30 views
Contact reminder
I have entered a contact in Civi. I want to reminder myself to contact her in a year. I don't have administer privileges. I can't find anything within the contact to let me do this.
0
votes
1answer
46 views
Schedule reminder test not working - execute now for job not working
So I have set up a scedule reminder and made sure it is only dirrected to my email. When I go into sceduled jobs and execute the send_reminder job, it doesn't work. I worked twice yesterday to a ...
1
vote
1answer
35 views
Can inherited members receive scheduled reminders?
In the scenario that organizations that have memberships, and then people are associated with the organization by relationship (and inherit that membership), it would be good to be able to send a ...
1
vote
1answer
19 views
Is there a limit to how many activity types we should create?
We use Schedule Reminders to set up email series for a very wide range of interest groups. With conditional funnels using smart groups, like Mailchimp conditional campaigns.
The easiest way to ...
3
votes
1answer
85 views
Send scheduled reminder to group
I am trying to send an Activity-triggered scheduled reminder to a group. These contacts will not be otherwise associated with the Activity.
Recipients > Send to group doesn't seems to be working and ...
1
vote
1answer
52 views
Cannot edit links (or source code directly) in Scheduled Reminders
Configuration: Wordpress 5.1.1, CiviCRM 5.10.3
We needed to edit a link in our Scheduled Reminders and discovered we can no longer do so. This is the behavior:
We can edit these reminders just fine,...
0
votes
1answer
45 views
Membership Renewal Reminder Issue
We have been having issues trying to add a scheduled email reminder for members that have a membership expiring in two weeks. Every time we try - CiviCRM stalls and the logo simply spins.
Only error ...
3
votes
0answers
29 views
CiviEvent Scheduled Reminders and manual recipients
I've setup a very simple scheduled email reminder for an event that sends to registered participants as well as the site admin, whom I've added as a manual recipient, 2 hours before the event start ...
2
votes
1answer
28 views
Is it okay to use both Absolute Date and Repeats in Scheduled Reminders
Asking because the issue we are seeing is that if Absolute date is set for the reminder, and 'repeat' is enabled, then we get an sql condition like this: ("20181212123815" <= DATE_ADD(, INTERVAL 1 ...
2
votes
1answer
50 views
Is something wrong with the Schedule Reminder auto renewals for membership? I cannot find “Membership End Date” in list.
Description of issue:
As per these instructions, am trying to setup a scheduled email reminder to all of our members 5 days before their membership expires. Our membership has a rolling intake date, ...
2
votes
3answers
45 views
Is a Scheduled Reminder possible when something doesn't happen?
A client has asked that an email or SMS reminder be sent if a user fails to submit a weekly report. The weekly report would be created as an activity - for example, by noon every Friday. I can't ...
4
votes
1answer
80 views
How to safely restart Scheduled reminders
Recently scheduled reminders stopped working on a site.
on investigation of error logs I found that one reminder out of several was incrrectly configured. I deleted the reminder. The next time the ...
1
vote
1answer
34 views
Unable to schedule ANY reminders
I am not able to schedule any reminders. This happens whens pretty much everywhere.. whether I'm trying to set this up for Events, or even generally in CiviCRM > Administrator > Communications > ...
3
votes
1answer
41 views
Scheduled reminders on membership end date not sending
CiviCRM 4.7.28, Drupal 7
Scheduled reminders send if set for a specific date fine, but aren't triggered by membership end date - am i perhaps doing something wrong?
I have a relevant membership ...
2
votes
2answers
72 views
Where does the PID value come from in the event self-cancellation link?
In event registration confirmation emails, there is a link to manage (cancel/transfer) your own registration, if that box is ticked in the event setup. This is great! I want to add this to the ...
3
votes
0answers
39 views
Currency formatting incorrectly on Membership Renewal Reminders
Since the upgrade to civiCRM 5.1.3 our email Membership Renewal reminders have been coming out with membership_fee formatting incorrectly i.e. $80.00 is displaying as $80.000000000
I've tried changing ...
3
votes
1answer
55 views
Send scheduled reminders to relationship contact
I have setup a webform with an organisation and individual. The form collects an email address for both the organisation and individual. The membership is only for the organisation, but the individual ...
2
votes
2answers
242 views
Can a user removed from smart group manually be added back automatically if criteria is satisfied?
I have a requirement,
where I need to Limit Scheduled Reminders to Only Members with Active and Grace Status(which is a smart group)
But
If I remove a user manually from
Member with Active And ...
0
votes
0answers
27 views
{membership.type} token not being filled out/sent in activity based scheduled reminders
Based on the results of this question (Membership Renewal Reminders not Sending for Upgraded Memberships) we switched our Scheduled Reminders to be activity based.
Now, the {membership.type} token ...
2
votes
1answer
76 views
Scheduled reminders and memberships
Looking for a quick answer from someone who may have done this before I spend hours of testing.
I am implementing a "Family" membership where members of family will get the inherited membership of ...
1
vote
2answers
89 views
Membership Renewal Reminders not Sending for Upgraded Memberships
So we have a situation where someone had Membership A in 2016, and Bought Membership B in 2018 so the Membership type upgraded.
Member Since: March 9th, 2016
Start Date: February 26th, 2018
End ...
4
votes
1answer
55 views
Should new Scheduled Reminders (based on Activity Type = Email) send out to Emails created in the past?
Steps:
Created a Scheduled Reminder (SR) for
Entity = Activity
Type = Email
Status = Completed
When = 1 hour after Activity Date Time
Recipients = Activity Assignees
When this was saved I created ...
1
vote
1answer
158 views
Scheduled Reminders not being send
I want civi to send an email when our users renew their membership. I have setup the reminder as follows. but I have tested this couple of times by renewing my own membership offline but nothing gets ...
2
votes
1answer
36 views
How to set up 'renewal reminders' 5 days after renewal, and filter by a group
I want to send a note to users that renewed their membership. I want to limit that note to only a certain group of members. I thought I would use 'renewal reminders'.
In a renewal reminder, if I ...
5
votes
1answer
112 views
How can I view queued Scheduled Reminders?
Is there a way to view Scheduled Reminders that are scheduled to go out the next time the job runs?
2
votes
1answer
70 views
Scheduled Reminders generates faulty SQL
CiviCRM 4.7.27
Usually, our CiviCRM guru handles these, but I figured I would ask a wider audience.
When choosing date instead of an interval, the scheduled reminder fails with a DB syntax error. ...
0
votes
1answer
49 views
Scheduled Job send_reminder failing with “No such field”
We're running Civi 4.6.16 and Drupal 7. Our schedule reminders are not sending when the job triggers, or manually through an API call. The backtrace isn't seeming that helpful, to me, but maybe it'll ...
