Questions tagged [scheduled-reminders]

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Hybrid event with cap for the in-person space: setup suggestions?

We are setting up a "hybrid" event that has in-person cap at 20 participants due to the room size (with a waitlist), plus an unlimited (ideally no waitlist) Zoom option. We typically use ...
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How to setup a "Schedule Reminder" to trigger on a regular interval that sends an email to a "Smart group"

I have a smart group and would like to send an email to all those contacts on a regular interval. For example, every Sunday at 10am. How can I set this up please? I have tried but cant seems to ...
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Bespoke automatic receipt for specific campaign

We want to send a bespoke receipt (schedule reminder) to donors who donate to a specific campaign. We are struggling to work out how to link the schedule reminder to contributions to that campaign - ...
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Exclude organizations from getting Activity Schedule Reminder

We have a Schedule Reminder sent when contacts sign up for a new membership. Specifically, it is sent when a Membership Sign-up activity was added to a contact (as opposed to using the membership ...
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One reminder going out and one not

I have a cron job set up and two reminders set to going out. This one is going out fine when someone donates with the following settings The second reminder for just a sign up is not sending. Any ...
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Scheduled reminder not sending to manual recipients

The message is sending when I test with a sign up but I have included a manual recipient of the organization email of info@emptyhometax.org so I receive notice when there is a sign up or contributions....
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Send thank you email for contact sign up

I want to send a thank you for signing up as a supporter. There is no donation so this is done through using a profile in civicrm https://emptyhometax.org/civicrm/profile/create/?gid=2&reset=1 I ...
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2 votes
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36 views

Report on Scheduled Reminders

How do I get a report on the scheduled reminders the system sends on schedule please? Under Reports there are Mailing Reports and I tried the Advance Search. However these seem to search for mailings ...
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Scheduled reminders - nothing happens

Civicrm 5.38.0, Joomla version I've set up a scheduled reminder which is supposed to trigger three hours before an activity, and send me an email. The (hourly) job executes fine - job log shows ...
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  • 1,222
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26 views

Stop scheduled reminders for an event after the event is finished

We occasionally have participants get registered for an event by our back-office staff while the event is in progress or even after it is finished. Our events have scheduled reminders set for 1 day ...
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Membership schedule reminders

What is the best option to send reminders based on membership status? Did ever CiviCRM support schedule reminders with membership status(Documentation's first line does say that)? I know it is ...
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2 answers
37 views

Best practice for sending a notice about an upcoming recurring contribution

We have a contribution page that creates automated recurring contributions on a yearly basis. Because 12 months is a long time to remember that you have a recurring contribution set up, we want to ...
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Can one show participantID on event reminder?

We're intending to use an event's participant ID as a pseudo-registration code, i.e. a quick way for us to correlate who shows up to events. Because of that, we are asking our event participants to ...
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Scheduled Reminders no longer sending

Scheduled email reminders were working fine on my Drupal/CiviCRM server, then suddenly stopped working, with the last successful mail being sent on 2/11. I don't recall making any significant changes ...
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How to send specific webinar links to event registrant based on events selected, with scheduled reminders?

We have a weekend event with eight webinar sessions with registration costs. People can register for individual sessions, for all sessions with a discount or for whichever set of sessions they would ...
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2 votes
1 answer
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When are scheduled reminders for late registrants to events sent or not sent?

After a small mess over the weekend with an online event login information not being sent, I'm trying to figure out when scheduled reminders are or are not sent for people who register for an event ...
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Custom token for Events in scheduled reminder s

We tried to follow https://civicrm.stackexchange.com/a/10907/7846 from Noah Miller to use a custom event token in a scheduled reminder without success. We dumped all the variables used by the hook ...
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4 votes
2 answers
131 views

Minute as a time unit for scheduled reminders

Right now the smallest unit is the hour, so I can schedule a reminder 1 hour before or after something. What do I do if I wanted to send a reminder 30 minutes before something? Is this possible right ...
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When are scheduled reminders sent?

We are in the process of setting up some renewal reminders for lapsed members. The reminder is set to be sent 7 days after the membership end date. What I wanted to check is whether this reminder will ...
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2 votes
2 answers
75 views

Automated Invoices

I was wondering if there was a way to automate sending invoices. Specifically, I want an invoice to be sent when a membership is expiring in x amount of days. Currently, I'm thinking about using ...
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2 votes
1 answer
40 views

Event Scheduled Reminders set for *Before* start dates won't send to participants registering *After* the start date

I'm hoping to confirm that I understand the following correctly, based on this description: I have an event with a scheduled reminder set to go at a certain time before the event. A contact who ...
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  • 1,561
1 vote
0 answers
23 views

Scheduled Reminders don't pick up changes to Templates

We have observed the following behaviour with a Scheduled Membership Reminder using an Email Message Template. When the Template used by a Reminder is edited, the Reminder continues to use the old ...
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will a scheduled reminder be sent after the specified date, if it hasn't been sent before?

Suppose, on a running installation, I add a reminder to be sent 1 day after membership end date. Will this reminder suddenly be sent to all members that expired eg. in the last year, because they ...
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3 votes
1 answer
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How to find all activities generated by one schedule reminder?

As the question says - How to find all activities generated by one schedule reminder ? You can find all activities of type 'scheduled reminder'. This shows a few fields, but not which instance of the ...
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1 vote
0 answers
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Contacts incorrectly sent multiple scheduled reminders

This sounds like #11603 but is not about the end date, as was the answer there. Also reported on Civi Gitlab. Does anyone have thoughts on this issue or what it may take to fix it? Overview We're ...
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2 votes
1 answer
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CiviEvent: Scheduled Reminders going out late

Drupal 7.69 and Civi 5.23.0 We've noticed that some of our Scheduled email reminders for events set up through CiviEvent are going out late. I've looked into email logs and it looks like scheduled ...
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3 votes
0 answers
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Scheduled Reminders for membership not being sent

We've looked on various threads on this topic without success. We have a contact who's membership schedule reminders are not being sent, and we can't see why. The membership is Active, auto-renewed ...
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  • 1,561
2 votes
0 answers
82 views

Scheduled Reminders

Wordpress (latest) v 5.4 and CiviCRM 5.23.0 Scheduled membership reminders are scheduled daily, have been and are still going out correctly as far as I'm aware. The log entries show the following ...
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Not receiving email from Scheduled Reminder for Activity

I am attempting to set up a Scheduled Reminder for Scheduled Activities (CiviCRM 5.20.2/Drupal 7). I have a Scheduled Reminder set up as follows: This is setup to send to the Activity Assignees, 0 ...
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1 vote
0 answers
43 views

Scheduled reminders after membership end date not being sent

I'm using CIVI CRM with WordPress (CIVI version 5.22.1) I'm testing scheduled reminders for memberships by having a test user sign up to a membership and pay using PayPal Sandbox (not recurring ...
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1 answer
167 views

Is there a way to schedule mails depending on whether or not a contact has opened a previous email?

We are planning to take a lead capture action where we want to take two automated actions by email: (1) Send an email the day after the contact is created in the CRM. This is possible through the ...
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1 vote
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21 views

How to email admin to notify of a scheduled activity

Apologies if I have missed a completely obvious bit of documentation. I want to automatically send an email to our admin users if they schedule a phone call for a later date. Eg, if an admin user ...
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  • 1,561
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1 answer
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Added scheduled reminder not showing in admin

I have been battling for 48 hours trying to figure out why schedule reminders I added are not showing up in admin. Here's the screenshot: https://www.screencast.com/t/AZ1CoyMqDbH Also, there are ...
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3 votes
0 answers
18 views

Email Location Type in Scheduled Reminders

I am wondering if anyone has started work of made an extension to enable the selection of the location type to send the email to in the scheduled reminders? I think by default the primary email adres ...
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1 vote
1 answer
29 views

Admin permissions are required to set 'limit to' or 'also add' participant role for scheduled reminders?

We have noticed that if you don't have CiviCRM:Administer CiviCRM permissions, in scheduled reminders for an event if 'limit to' (or 'also include') is set to 'participant role', the drop-down box ...
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1 answer
35 views

How to prevent CiviCRM contact from receiving emails for Scheduled Reminders

When a contact (dashboard) is edited, I see Communication Preferences as the option where I can tick NO BULK EMAILS or under Privacy "Do not mail" Will that stop the emails from being sent during ...
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1 answer
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Scheduled Job Membership renewal reminder not running

Schedule Job for mailings is not working correctly. Other scheduled jobs are working - membership status updates, smart group updates,etc. There should be 250+ renewal emails sent to members with ...
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  • 473
5 votes
1 answer
51 views

Scheduled Reminder Ignoring the Year of Membership End Dates

Our site is configured to send a scheduled reminder 1 day after the membership expiration date. Memberships are renewed through a contribution page. The reminder is only sent to non-auto renew members....
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  • 109
3 votes
1 answer
43 views

Backlog of scheduled reminders

We have a civi install with imported memberships, which have ended between 1 month and two years ago. We would like to start sending out reminders but when we send out sheduled reminders (with repeat ...
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  • 139
1 vote
1 answer
72 views

Scheduled Reminder are Blank

Civi 5.14 on WordPress 5.2.3 A large chunk of our membership scheduled renewal reminders are arriving to the member's inbox completely blank. It is apparently not all of them, as I ran a test ...
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  • 499
2 votes
0 answers
53 views

Event scheduled reminders not sending with fixed date

I've been doing a bunch of testing on this on my site running Civicrm 5.13.5 and Drupal 7 after my event scheduled reminders were not working. From what i can work out, if the original reminder has a ...
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0 votes
2 answers
32 views

Contact reminder

I have entered a contact in Civi. I want to reminder myself to contact her in a year. I don't have administer privileges. I can't find anything within the contact to let me do this.
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1 answer
65 views

Schedule reminder test not working - execute now for job not working

So I have set up a scedule reminder and made sure it is only dirrected to my email. When I go into sceduled jobs and execute the send_reminder job, it doesn't work. I worked twice yesterday to a ...
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1 vote
1 answer
45 views

Can inherited members receive scheduled reminders?

In the scenario that organizations that have memberships, and then people are associated with the organization by relationship (and inherit that membership), it would be good to be able to send a ...
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1 vote
1 answer
23 views

Is there a limit to how many activity types we should create?

We use Schedule Reminders to set up email series for a very wide range of interest groups. With conditional funnels using smart groups, like Mailchimp conditional campaigns. The easiest way to ...
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  • 1,561
3 votes
1 answer
103 views

Send scheduled reminder to group

I am trying to send an Activity-triggered scheduled reminder to a group. These contacts will not be otherwise associated with the Activity. Recipients > Send to group doesn't seems to be working and ...
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1 vote
1 answer
72 views

Cannot edit links (or source code directly) in Scheduled Reminders

Configuration: Wordpress 5.1.1, CiviCRM 5.10.3 We needed to edit a link in our Scheduled Reminders and discovered we can no longer do so. This is the behavior: We can edit these reminders just fine,...
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0 votes
1 answer
50 views

Membership Renewal Reminder Issue

We have been having issues trying to add a scheduled email reminder for members that have a membership expiring in two weeks. Every time we try - CiviCRM stalls and the logo simply spins. Only error ...
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  • 3,222
4 votes
0 answers
39 views

CiviEvent Scheduled Reminders and manual recipients

I've setup a very simple scheduled email reminder for an event that sends to registered participants as well as the site admin, whom I've added as a manual recipient, 2 hours before the event start ...
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2 votes
1 answer
31 views

Is it okay to use both Absolute Date and Repeats in Scheduled Reminders

Asking because the issue we are seeing is that if Absolute date is set for the reminder, and 'repeat' is enabled, then we get an sql condition like this: ("20181212123815" <= DATE_ADD(, INTERVAL 1 ...
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