Questions tagged [scheduled-reminders]
The scheduled-reminders tag has no usage guidance.
0
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0answers
6 views
Is it possible to set up a scheduled reminder with a repetition that doesn't cause a fatal error?
I'm trying to set up a reminder that sends email to people who have opted to pay later for an event, to remind them to sort out the payment in good time before the event date.
So far the way we've ...
2
votes
1answer
24 views
Is it okay to use both Absolute Date and Repeats in Scheduled Reminders
Asking because the issue we are seeing is that if Absolute date is set for the reminder, and 'repeat' is enabled, then we get an sql condition like this: ("20181212123815" <= DATE_ADD(, INTERVAL 1 ...
2
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1answer
22 views
Is something wrong with the Schedule Reminder auto renewals for membership? I cannot find “Membership End Date” in list.
Description of issue:
As per these instructions, am trying to setup a scheduled email reminder to all of our members 5 days before their membership expires. Our membership has a rolling intake date, ...
2
votes
3answers
27 views
Is a Scheduled Reminder possible when something doesn't happen?
A client has asked that an email or SMS reminder be sent if a user fails to submit a weekly report. The weekly report would be created as an activity - for example, by noon every Friday. I can't ...
4
votes
1answer
29 views
How to safely restart Scheduled reminders
Recently scheduled reminders stopped working on a site.
on investigation of error logs I found that one reminder out of several was incrrectly configured. I deleted the reminder. The next time the ...
0
votes
1answer
19 views
Unable to schedule ANY reminders
I am not able to schedule any reminders. This happens whens pretty much everywhere.. whether I'm trying to set this up for Events, or even generally in CiviCRM > Administrator > Communications > ...
3
votes
1answer
23 views
Scheduled reminders on membership end date not sending
CiviCRM 4.7.28, Drupal 7
Scheduled reminders send if set for a specific date fine, but aren't triggered by membership end date - am i perhaps doing something wrong?
I have a relevant membership ...
2
votes
2answers
50 views
Where does the PID value come from in the event self-cancellation link?
In event registration confirmation emails, there is a link to manage (cancel/transfer) your own registration, if that box is ticked in the event setup. This is great! I want to add this to the ...
3
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0answers
31 views
Currency formatting incorrectly on Membership Renewal Reminders
Since the upgrade to civiCRM 5.1.3 our email Membership Renewal reminders have been coming out with membership_fee formatting incorrectly i.e. $80.00 is displaying as $80.000000000
I've tried changing ...
0
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0answers
18 views
Intermittent membership renewal reminder email
Using CiviCRM 4.7.25 in Drupal 7.
Our organization sends out about 60 membership renewal reminder emails per month. Of these, about 5 fail to be sent out -- with no entry in the contact activities ...
2
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1answer
40 views
Send scheduled reminders to relationship contact
I have setup a webform with an organisation and individual. The form collects an email address for both the organisation and individual. The membership is only for the organisation, but the individual ...
2
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2answers
220 views
Can a user removed from smart group manually be added back automatically if criteria is satisfied?
I have a requirement,
where I need to Limit Scheduled Reminders to Only Members with Active and Grace Status(which is a smart group)
But
If I remove a user manually from
Member with Active And ...
0
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0answers
22 views
{membership.type} token not being filled out/sent in activity based scheduled reminders
Based on the results of this question (Membership Renewal Reminders not Sending for Upgraded Memberships) we switched our Scheduled Reminders to be activity based.
Now, the {membership.type} token ...
1
vote
0answers
26 views
Scheduled reminders and memberships
Looking for a quick answer from someone who may have done this before I spend hours of testing.
I am implementing a "Family" membership where members of family will get the inherited membership of ...
1
vote
2answers
60 views
Membership Renewal Reminders not Sending for Upgraded Memberships
So we have a situation where someone had Membership A in 2016, and Bought Membership B in 2018 so the Membership type upgraded.
Member Since: March 9th, 2016
Start Date: February 26th, 2018
End ...
4
votes
1answer
29 views
Should new Scheduled Reminders (based on Activity Type = Email) send out to Emails created in the past?
Steps:
Created a Scheduled Reminder (SR) for
Entity = Activity
Type = Email
Status = Completed
When = 1 hour after Activity Date Time
Recipients = Activity Assignees
When this was saved I created ...
0
votes
0answers
6 views
Shortcodes not displaying info in reminder emails.
Using Civi 4.7.29 on Wordpress 4.9.4
Today I noticed our reminders are not displaying the information from Shortcodes. The template and the email result are below.
Hello {contact.first_name},
...
0
votes
1answer
65 views
Scheduled Reminders not being send
I want civi to send an email when our users renew their membership. I have setup the reminder as follows. but I have tested this couple of times by renewing my own membership offline but nothing gets ...
2
votes
1answer
30 views
How to set up 'renewal reminders' 5 days after renewal, and filter by a group
I want to send a note to users that renewed their membership. I want to limit that note to only a certain group of members. I thought I would use 'renewal reminders'.
In a renewal reminder, if I ...
3
votes
1answer
75 views
How can I view queued Scheduled Reminders?
Is there a way to view Scheduled Reminders that are scheduled to go out the next time the job runs?
2
votes
1answer
54 views
Scheduled Reminders generates faulty SQL
CiviCRM 4.7.27
Usually, our CiviCRM guru handles these, but I figured I would ask a wider audience.
When choosing date instead of an interval, the scheduled reminder fails with a DB syntax error. ...
0
votes
1answer
33 views
Scheduled Job send_reminder failing with “No such field”
We're running Civi 4.6.16 and Drupal 7. Our schedule reminders are not sending when the job triggers, or manually through an API call. The backtrace isn't seeming that helpful, to me, but maybe it'll ...
1
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0answers
20 views
Renewal reminders: repeat?
When configuring reminders, there is a checkbox 'repeat'.
When configuring membership renewals, there is some debate on wether 'repeat' should be on or off and what that means.
https://issues....
3
votes
1answer
70 views
Civi Event scheduled reminders error - missing date causes DB syntax error
Event scheduled reminder is not executing. The error log for scheduled jobs shows failure DB syntax error.
1
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0answers
23 views
How to use a scheduled reminder to alert an administrator when a membership expires?
I want to set up a simple scheduled reminder that fires an email to an administrator (only - not to the expiring member as well) to alert them to the fact that a membership has just expired.
I'm ...
1
vote
1answer
45 views
Scheduled Reminders DB Error v 4.7 under Drupal
After upgrading to v 4.7.16 in May, the scheduled reminders do not run. I get
"DB Error: syntax error"
Here's the query from the log. I cut & pasted so I hope I got all the information someone ...
1
vote
1answer
58 views
Scheduled Reminders - Renewal Link
Civicrm 4.7.22 on Wordpress.
Hello,
I copied and pasted the below link into the HTML format area of the scheduled reminders for renewing memberships. I changed the "myorganization" part to my own ...
1
vote
2answers
50 views
Scheduled Reminders - Limit or Add Recipients
I am using CiviCRM 4.7.22 on WordPress.
I am having some confusion with setting up Scheduled Reminders for Memberships. Ideally, I would like the member to receive an automatic email notice that ...
2
votes
1answer
47 views
Trigger event scheduled reminders on registration date or change of participant status
Is it possible to set up event scheduled reminders so they are triggered on event registration date rather than event start/end dates? This would be very handy for sending event details like venue etc ...
2
votes
2answers
25 views
Trigger a reminder if activity has not been recorded in x amount of time
Is there a way to have CiviCRM send me a scheduled reminder for any contact for whom I have not recorded an activity for in 3 weeks or more? So that if 3 weeks go by and I have not recorded an ...
1
vote
0answers
43 views
Scheduled SMS Reminders aren't delivering
I've set up a Scheduled Reminder for an activity with the following parameters:
Activity type= Custom Type
Activity status= Scheduled
When= 1 day before scheduled activity date and time
Recipients= ...
1
vote
0answers
81 views
Some members are not getting scheduled reminders
We have 2 scheduled reminders set up to send emails to members: 7 days before membership end date, and 0 days after membership end date.
These had been working properly before (in version 4.6.8), but ...
0
votes
1answer
66 views
Running WordPress/CiviCRM without cron?
I have been investigating running WordPress with CiviCRM on a managed cloud server at 1and1.com. It is a LAMP stack, but I have been told that they don't support cron.
This a deal-breaker, true?
...
2
votes
2answers
33 views
If I create a Scheduled Reminder for Event feedback, eg 16 hours after, should I expect it to go out to all past events?
We set up a Scheduled Reminder with a link to a webform for event feedback. It is set to go out 16 hours after the event.
We did not expect it to go out to all past events (hundreds of events with ...
3
votes
0answers
127 views
Send Scheduled Reminders fails
Installation Details
WordPress 4.7.3
CiviCRM 4.7.17
CiviVolunteer 4.6-2.2.1
Angular Profiles 4.6-1.0.2
SparkPost 1.1 (verified working)
Problem Description
I have a CiviEvent set up with a ...
0
votes
1answer
82 views
Scheduled reminders - Email head css attributes are being stripped out
I'm hoping to use email templates in Scheduled reminders that have css in a <style> tag at the start of the email. Declaring css here for html elements and classes makes MUCH more robust ...
1
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0answers
35 views
Scheduled Reminders Repeat Option Not Saving For Set Date Emails
I have two quarterly reminders that are not saving. I am running Civi 4.7.16 on Wordpress 4.7.3.
When I go to Administer > Communications > Scheduled Reminders I see my list of reminders. There are ...
0
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1answer
26 views
Multiple Conditions for Scheduled Reminder
We have scheduled reminders working for us. However we need some that have multiple conditions. For example we have custom fields set up for an activity for recording wedding details and we need to ...
4
votes
1answer
48 views
How to populate the tokens used for a Scheduled Reminder in the Activity
Scheduled Reminders allow one to "Record activity for automated email" which is great. But if tokens are used in the Reminder, these are not populated in the Activity that is created.
How would one ...
1
vote
1answer
100 views
Scheduled Reminders problem in V 4.7.16
Has anyone experienced problems with running scheduled reminders under civicrm 4.7.16? After upgrading to that version on 8th Feb and running scheduled reminders for the next issue on 11th February, ...
1
vote
1answer
27 views
How can I send a different Scheduled Reminder to recurring memberships?
We want to set up a scheduled reminder for memberships that are about to expire, but we don't want to send it to people who have selected the automatic renewal option. How do we do it?
3
votes
1answer
37 views
Scheduled Reminders - differentiating by contribution type
In the User Guide it says that you can set up scheduled reminders to 'send to contacts who made a contribution of the selected financial type(s) with any combination of contribution statuses.'
...
1
vote
1answer
30 views
Renewal link mangled by webmail client with ISP
We have been successfully using the contact.checksum link in renewal reminder emails for our Wordpress site. The link in the received email typically looks like:
https://sdbikecoalition.org/?page=...
5
votes
1answer
95 views
When does a Scheduled Reminder send
If I create a Scheduled Reminder based on an Activity with a specific status and set it to trigger 0 hours after Activity Date Time will it fire immediately when the activity is created or when the ...
4
votes
1answer
85 views
Is it possible in CiviCRM to change extension of cached php files from .php to something else (e.g. .php_ or .txt)?
Is it possible in CiviCRM to change extension of cached php files from .php to something else (e.g. .php_ or .txt)? Our host (WPEngine) does not allow guest users to write to php files on production ...
2
votes
2answers
43 views
Should Event Scheduled Reminders be sent if they were due to go out before a person registers
Scenario:
There is a Scheduled Reminder due to go out 10 days and 3 days prior to an Event.
A person registers for the Event 2 days prior to it.
Does CiviCRM send the 10 day prior and the 3 day ...
3
votes
0answers
52 views
Why can't I set up a repeating scheduled reminder with an absolute date?
I had a reminder set up that simply sent an email to people on a given date who registered for a forthcoming event using the 'pay later' option, reminding them that they need to pay. All good.
I then ...
3
votes
0answers
24 views
Is it possible to restart a series of scheduled emails from a membership that has lapsed and then resurrected?
We have setup a series of 9 scheduled reminder emails to be sent out monthly after signup to a membership. ie, 1 month after membership start, 2 months after, 3 months after, etc.
There are occasions ...
2
votes
1answer
138 views
Scheduled Reminder Email is Empty
We are using CiviCRM 4.6 on a live site we built with WordPress 4.6.1. We ran into the problem explained below. Any help is much appreciated.
I have set up a scheduled reminder to send reminder ...
1
vote
0answers
54 views
Membership Set Up - Renewal Reminders - Inherited Memberships
I am looking for some references on how renewal reminders are set up and whom they are sent to.
What I understand is:
Membership WITHOUT Inherited Membership Set Up
If an organization membership (“...
