Questions tagged [scheduled-reminders]

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24 views

Best practice for sending a notice about an upcoming recurring contribution

We have a contribution page that creates automated recurring contributions on a yearly basis. Because 12 months is a long time to remember that you have a recurring contribution set up, we want to ...
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1answer
23 views

Can one show participantID on event reminder?

We're intending to use an event's participant ID as a pseudo-registration code, i.e. a quick way for us to correlate who shows up to events. Because of that, we are asking our event participants to ...
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1answer
33 views

Scheduled Reminders no longer sending

Scheduled email reminders were working fine on my Drupal/CiviCRM server, then suddenly stopped working, with the last successful mail being sent on 2/11. I don't recall making any significant changes ...
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0answers
16 views

How to send specific webinar links to event registrant based on events selected, with scheduled reminders?

We have a weekend event with eight webinar sessions with registration costs. People can register for individual sessions, for all sessions with a discount or for whichever set of sessions they would ...
2
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1answer
30 views

When are scheduled reminders for late registrants to events sent or not sent?

After a small mess over the weekend with an online event login information not being sent, I'm trying to figure out when scheduled reminders are or are not sent for people who register for an event ...
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32 views

Custom token for Events in scheduled reminder s

We tried to follow https://civicrm.stackexchange.com/a/10907/7846 from Noah Miller to use a custom event token in a scheduled reminder without success. We dumped all the variables used by the hook ...
2
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1answer
45 views

Minute as a time unit for scheduled reminders

Right now the smallest unit is the hour, so I can schedule a reminder 1 hour before or after something. What do I do if I wanted to send a reminder 30 minutes before something? Is this possible right ...
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0answers
8 views

Create Event API - Scheduled Reminder ignored?

when i create an event from a template some tabs are ok (prices, online registration) but Scheduled Reminder tab is always not copied and empty. Its' a Bug or a Feature ? My call is like this : $...
3
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1answer
46 views

When are scheduled reminders sent?

We are in the process of setting up some renewal reminders for lapsed members. The reminder is set to be sent 7 days after the membership end date. What I wanted to check is whether this reminder will ...
2
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2answers
40 views

Automated Invoices

I was wondering if there was a way to automate sending invoices. Specifically, I want an invoice to be sent when a membership is expiring in x amount of days. Currently, I'm thinking about using ...
2
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1answer
27 views

Event Scheduled Reminders set for *Before* start dates won't send to participants registering *After* the start date

I'm hoping to confirm that I understand the following correctly, based on this description: I have an event with a scheduled reminder set to go at a certain time before the event. A contact who ...
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0answers
17 views

Scheduled Reminders don't pick up changes to Templates

We have observed the following behaviour with a Scheduled Membership Reminder using an Email Message Template. When the Template used by a Reminder is edited, the Reminder continues to use the old ...
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1answer
33 views

will a scheduled reminder be sent after the specified date, if it hasn't been sent before?

Suppose, on a running installation, I add a reminder to be sent 1 day after membership end date. Will this reminder suddenly be sent to all members that expired eg. in the last year, because they ...
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0answers
17 views

Should setting up cron be added to the Configuration Checklist?

I'm using CiviCRM version 5.25 and Drupal version 7.70. I'm creating Scheduled Jobs to run, and/or enabling built-in and recommended Scheduled Jobs. However, those will only run if I have set up ...
3
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1answer
24 views

How to find all activities generated by one schedule reminder?

As the question says - How to find all activities generated by one schedule reminder ? You can find all activities of type 'scheduled reminder'. This shows a few fields, but not which instance of the ...
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0answers
31 views

Contacts incorrectly sent multiple scheduled reminders

This sounds like #11603 but is not about the end date, as was the answer there. Also reported on Civi Gitlab. Does anyone have thoughts on this issue or what it may take to fix it? Overview We're ...
1
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1answer
32 views

CiviEvent: Scheduled Reminders going out late

Drupal 7.69 and Civi 5.23.0 We've noticed that some of our Scheduled email reminders for events set up through CiviEvent are going out late. I've looked into email logs and it looks like scheduled ...
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0answers
25 views

Scheduled Reminders for membership not being sent

We've looked on various threads on this topic without success. We have a contact who's membership schedule reminders are not being sent, and we can't see why. The membership is Active, auto-renewed ...
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0answers
59 views

Scheduled Reminders

Wordpress (latest) v 5.4 and CiviCRM 5.23.0 Scheduled membership reminders are scheduled daily, have been and are still going out correctly as far as I'm aware. The log entries show the following ...
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1answer
45 views

Not receiving email from Scheduled Reminder for Activity

I am attempting to set up a Scheduled Reminder for Scheduled Activities (CiviCRM 5.20.2/Drupal 7). I have a Scheduled Reminder set up as follows: This is setup to send to the Activity Assignees, 0 ...
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0answers
38 views

Scheduled reminders after membership end date not being sent

I'm using CIVI CRM with WordPress (CIVI version 5.22.1) I'm testing scheduled reminders for memberships by having a test user sign up to a membership and pay using PayPal Sandbox (not recurring ...
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1answer
159 views

Is there a way to schedule mails depending on whether or not a contact has opened a previous email?

We are planning to take a lead capture action where we want to take two automated actions by email: (1) Send an email the day after the contact is created in the CRM. This is possible through the ...
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0answers
20 views

How to email admin to notify of a scheduled activity

Apologies if I have missed a completely obvious bit of documentation. I want to automatically send an email to our admin users if they schedule a phone call for a later date. Eg, if an admin user ...
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1answer
15 views

Added scheduled reminder not showing in admin

I have been battling for 48 hours trying to figure out why schedule reminders I added are not showing up in admin. Here's the screenshot: https://www.screencast.com/t/AZ1CoyMqDbH Also, there are ...
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0answers
15 views

Email Location Type in Scheduled Reminders

I am wondering if anyone has started work of made an extension to enable the selection of the location type to send the email to in the scheduled reminders? I think by default the primary email adres ...
1
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1answer
29 views

Admin permissions are required to set 'limit to' or 'also add' participant role for scheduled reminders?

We have noticed that if you don't have CiviCRM:Administer CiviCRM permissions, in scheduled reminders for an event if 'limit to' (or 'also include') is set to 'participant role', the drop-down box ...
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1answer
35 views

How to prevent CiviCRM contact from receiving emails for Scheduled Reminders

When a contact (dashboard) is edited, I see Communication Preferences as the option where I can tick NO BULK EMAILS or under Privacy "Do not mail" Will that stop the emails from being sent during ...
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1answer
38 views

Scheduled Job Membership renewal reminder not running

Schedule Job for mailings is not working correctly. Other scheduled jobs are working - membership status updates, smart group updates,etc. There should be 250+ renewal emails sent to members with ...
5
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1answer
41 views

Scheduled Reminder Ignoring the Year of Membership End Dates

Our site is configured to send a scheduled reminder 1 day after the membership expiration date. Memberships are renewed through a contribution page. The reminder is only sent to non-auto renew members....
3
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1answer
41 views

Backlog of scheduled reminders

We have a civi install with imported memberships, which have ended between 1 month and two years ago. We would like to start sending out reminders but when we send out sheduled reminders (with repeat ...
1
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1answer
63 views

Scheduled Reminder are Blank

Civi 5.14 on WordPress 5.2.3 A large chunk of our membership scheduled renewal reminders are arriving to the member's inbox completely blank. It is apparently not all of them, as I ran a test ...
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0answers
42 views

Event scheduled reminders not sending with fixed date

I've been doing a bunch of testing on this on my site running Civicrm 5.13.5 and Drupal 7 after my event scheduled reminders were not working. From what i can work out, if the original reminder has a ...
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2answers
32 views

Contact reminder

I have entered a contact in Civi. I want to reminder myself to contact her in a year. I don't have administer privileges. I can't find anything within the contact to let me do this.
0
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1answer
54 views

Schedule reminder test not working - execute now for job not working

So I have set up a scedule reminder and made sure it is only dirrected to my email. When I go into sceduled jobs and execute the send_reminder job, it doesn't work. I worked twice yesterday to a ...
1
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1answer
39 views

Can inherited members receive scheduled reminders?

In the scenario that organizations that have memberships, and then people are associated with the organization by relationship (and inherit that membership), it would be good to be able to send a ...
1
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1answer
22 views

Is there a limit to how many activity types we should create?

We use Schedule Reminders to set up email series for a very wide range of interest groups. With conditional funnels using smart groups, like Mailchimp conditional campaigns. The easiest way to ...
3
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1answer
89 views

Send scheduled reminder to group

I am trying to send an Activity-triggered scheduled reminder to a group. These contacts will not be otherwise associated with the Activity. Recipients > Send to group doesn't seems to be working and ...
1
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1answer
61 views

Cannot edit links (or source code directly) in Scheduled Reminders

Configuration: Wordpress 5.1.1, CiviCRM 5.10.3 We needed to edit a link in our Scheduled Reminders and discovered we can no longer do so. This is the behavior: We can edit these reminders just fine,...
0
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1answer
49 views

Membership Renewal Reminder Issue

We have been having issues trying to add a scheduled email reminder for members that have a membership expiring in two weeks. Every time we try - CiviCRM stalls and the logo simply spins. Only error ...
3
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0answers
33 views

CiviEvent Scheduled Reminders and manual recipients

I've setup a very simple scheduled email reminder for an event that sends to registered participants as well as the site admin, whom I've added as a manual recipient, 2 hours before the event start ...
2
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1answer
31 views

Is it okay to use both Absolute Date and Repeats in Scheduled Reminders

Asking because the issue we are seeing is that if Absolute date is set for the reminder, and 'repeat' is enabled, then we get an sql condition like this: ("20181212123815" <= DATE_ADD(, INTERVAL 1 ...
2
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1answer
62 views

Is something wrong with the Schedule Reminder auto renewals for membership? I cannot find “Membership End Date” in list.

Description of issue: As per these instructions, am trying to setup a scheduled email reminder to all of our members 5 days before their membership expires. Our membership has a rolling intake date, ...
2
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3answers
47 views

Is a Scheduled Reminder possible when something doesn't happen?

A client has asked that an email or SMS reminder be sent if a user fails to submit a weekly report. The weekly report would be created as an activity - for example, by noon every Friday. I can't ...
4
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1answer
88 views

How to safely restart Scheduled reminders

Recently scheduled reminders stopped working on a site. on investigation of error logs I found that one reminder out of several was incrrectly configured. I deleted the reminder. The next time the ...
1
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1answer
35 views

Unable to schedule ANY reminders

I am not able to schedule any reminders. This happens whens pretty much everywhere.. whether I'm trying to set this up for Events, or even generally in CiviCRM > Administrator > Communications > ...
3
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1answer
43 views

Scheduled reminders on membership end date not sending

CiviCRM 4.7.28, Drupal 7 Scheduled reminders send if set for a specific date fine, but aren't triggered by membership end date - am i perhaps doing something wrong? I have a relevant membership ...
2
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2answers
76 views

Where does the PID value come from in the event self-cancellation link?

In event registration confirmation emails, there is a link to manage (cancel/transfer) your own registration, if that box is ticked in the event setup. This is great! I want to add this to the ...
3
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0answers
40 views

Currency formatting incorrectly on Membership Renewal Reminders

Since the upgrade to civiCRM 5.1.3 our email Membership Renewal reminders have been coming out with membership_fee formatting incorrectly i.e. $80.00 is displaying as $80.000000000 I've tried changing ...
3
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1answer
56 views

Send scheduled reminders to relationship contact

I have setup a webform with an organisation and individual. The form collects an email address for both the organisation and individual. The membership is only for the organisation, but the individual ...
2
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2answers
249 views

Can a user removed from smart group manually be added back automatically if criteria is satisfied?

I have a requirement, where I need to Limit Scheduled Reminders to Only Members with Active and Grace Status(which is a smart group) But If I remove a user manually from Member with Active And ...