Questions tagged [scheduled-reminders]

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Scheduled Reminder Ignoring the Year of Membership End Dates

Our site is configured to send a scheduled reminder 1 day after the membership expiration date. Memberships are renewed through a contribution page. The reminder is only sent to non-auto renew members....
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0answers
15 views

Email Location Type in Scheduled Reminders

I am wondering if anyone has started work of made an extension to enable the selection of the location type to send the email to in the scheduled reminders? I think by default the primary email adres ...
3
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0answers
29 views

CiviEvent Scheduled Reminders and manual recipients

I've setup a very simple scheduled email reminder for an event that sends to registered participants as well as the site admin, whom I've added as a manual recipient, 2 hours before the event start ...
3
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0answers
39 views

Currency formatting incorrectly on Membership Renewal Reminders

Since the upgrade to civiCRM 5.1.3 our email Membership Renewal reminders have been coming out with membership_fee formatting incorrectly i.e. $80.00 is displaying as $80.000000000 I've tried changing ...
3
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1answer
79 views

Scheduled reminders and memberships

Looking for a quick answer from someone who may have done this before I spend hours of testing. I am implementing a "Family" membership where members of family will get the inherited membership of ...
3
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0answers
77 views

Why can't I set up a repeating scheduled reminder with an absolute date?

I had a reminder set up that simply sent an email to people on a given date who registered for a forthcoming event using the 'pay later' option, reminding them that they need to pay. All good. I then ...
3
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0answers
27 views

Is it possible to restart a series of scheduled emails from a membership that has lapsed and then resurrected?

We have setup a series of 9 scheduled reminder emails to be sent out monthly after signup to a membership. ie, 1 month after membership start, 2 months after, 3 months after, etc. There are occasions ...
3
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0answers
78 views

Membership Set Up - Renewal Reminders - Inherited Memberships

I am looking for some references on how renewal reminders are set up and whom they are sent to. What I understand is: Membership WITHOUT Inherited Membership Set Up If an organization membership (“...
2
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0answers
20 views

Scheduled Reminders for membership not being sent

We've looked on various threads on this topic without success. We have a contact who's membership schedule reminders are not being sent, and we can't see why. The membership is Active, auto-renewed ...
2
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0answers
31 views

Event scheduled reminders not sending with fixed date

I've been doing a bunch of testing on this on my site running Civicrm 5.13.5 and Drupal 7 after my event scheduled reminders were not working. From what i can work out, if the original reminder has a ...
2
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0answers
193 views

Send Scheduled Reminders fails

Installation Details WordPress 4.7.3 CiviCRM 4.7.17 CiviVolunteer 4.6-2.2.1 Angular Profiles 4.6-1.0.2 SparkPost 1.1 (verified working) Problem Description I have a CiviEvent set up with a schedule ...
2
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0answers
101 views

Sending scheduled reminders in civicase

I am trying to set up a scheduled reminder from an activity in Civicase. The options in scheduled reminders are these: I presume what I need to do is send reminders to "Activity Assignees" - that ...
2
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0answers
114 views

Scheduled Reminder is sending 2nd reminder AFTER they have already renewed a membership

Powered by CiviCRM 4.6.3 I have 3 reminder emails being sent out to a particular membership type after their memberships expire. The first is sent 0 hour before Membership End Date on August 1, 2015....
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0answers
15 views

Scheduled Reminders don't pick up changes to Templates

We have observed the following behaviour with a Scheduled Membership Reminder using an Email Message Template. When the Template used by a Reminder is edited, the Reminder continues to use the old ...
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0answers
19 views

Contacts incorrectly sent multiple scheduled reminders

This sounds like #11603 but is not about the end date, as was the answer there. Also reported on Civi Gitlab. Does anyone have thoughts on this issue or what it may take to fix it? Overview We're ...
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0answers
51 views

Scheduled Reminders

Wordpress (latest) v 5.4 and CiviCRM 5.23.0 Scheduled membership reminders are scheduled daily, have been and are still going out correctly as far as I'm aware. The log entries show the following ...
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0answers
31 views

Scheduled reminders after membership end date not being sent

I'm using CIVI CRM with WordPress (CIVI version 5.22.1) I'm testing scheduled reminders for memberships by having a test user sign up to a membership and pay using PayPal Sandbox (not recurring ...
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0answers
17 views

How to email admin to notify of a scheduled activity

Apologies if I have missed a completely obvious bit of documentation. I want to automatically send an email to our admin users if they schedule a phone call for a later date. Eg, if an admin user ...
1
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0answers
33 views

Renewal reminders: repeat?

When configuring reminders, there is a checkbox 'repeat'. When configuring membership renewals, there is some debate on wether 'repeat' should be on or off and what that means. https://issues....
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0answers
29 views

How to use a scheduled reminder to alert an administrator when a membership expires?

I want to set up a simple scheduled reminder that fires an email to an administrator (only - not to the expiring member as well) to alert them to the fact that a membership has just expired. I'm ...
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0answers
55 views

Scheduled SMS Reminders aren't delivering

I've set up a Scheduled Reminder for an activity with the following parameters: Activity type= Custom Type Activity status= Scheduled When= 1 day before scheduled activity date and time Recipients= ...
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0answers
137 views

Some members are not getting scheduled reminders

We have 2 scheduled reminders set up to send emails to members: 7 days before membership end date, and 0 days after membership end date. These had been working properly before (in version 4.6.8), but ...
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0answers
39 views

Scheduled Reminders Repeat Option Not Saving For Set Date Emails

I have two quarterly reminders that are not saving. I am running Civi 4.7.16 on Wordpress 4.7.3. When I go to Administer > Communications > Scheduled Reminders I see my list of reminders. There are ...
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0answers
43 views

Is it possible to send an email when a person's birthday falls on a certain day of the week?

I would like to configure Civi to email someone when a contact has a birthday on a certain day of the week (Sunday, in fact). The only way I can see is to use CiviRules, but that seems to demand ...
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0answers
45 views

Why are membership renewal reminders going out for memberships with expiration date 1 year in future?

We are running CivCRM 4.6.14 on Drupal 7.43. (Not updating right now because we are in the middle of a major fundraising campaign and I can't afford any glitches.) I have a member who is paid up ...
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0answers
55 views

Do I need to edit or delete action.cronjob.php to get Scheduled Reminders e-mails sent?

Using CiviCRM 4.6.11, Drupal 7. I've gone through all the steps to set up a couple of test scheduled reminders. I'm triggering the tests manually. I've enabled the Scheduled Job for sending scheduled ...
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0answers
48 views

Why are members who have renewed their membership still getting reminders?

I have a scheduled job to send out membership reminders. The job executes fine, people get their reminders and pay up for next year However, next time the scheduled job runs the people who have ...
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0answers
217 views

Why is Scheduled Reminders sending multiple emails but not creating an activity?

I have a scheduled reminder set up to send a preset email 4 hours after a Completed Activity of a specific type. Today a user contacted me stating that they have received 8 emails within an hour of ...
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15 views

Should setting up cron be added to the Configuration Checklist?

I'm using CiviCRM version 5.25 and Drupal version 7.70. I'm creating Scheduled Jobs to run, and/or enabling built-in and recommended Scheduled Jobs. However, those will only run if I have set up ...
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20 views

Copying Event: Can't edit or create scheduled reminder

Using CiviCRM 5.20.2 on Drupal 7.69. Copied an old event on CiviEvent and edited some of the settings. Tried to edit the previous Scheduled Reminder with some new information, but the screen was ...
0
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1answer
47 views

Schedule reminder test not working - execute now for job not working

So I have set up a scedule reminder and made sure it is only dirrected to my email. When I go into sceduled jobs and execute the send_reminder job, it doesn't work. I worked twice yesterday to a ...
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27 views

{membership.type} token not being filled out/sent in activity based scheduled reminders

Based on the results of this question (Membership Renewal Reminders not Sending for Upgraded Memberships) we switched our Scheduled Reminders to be activity based. Now, the {membership.type} token ...
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45 views

Are Scheduled Reminders broken regarding event participant status?

Using Civi 4.6.18 we have a scheduled reminder set up that should be sending an email to people who have registered for a particular event, opted to pay later, but who have yet to make the payment. A ...