Questions tagged [scheduled-reminders]

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8
votes
1answer
175 views

Scheduled reminders working for some but not all

Drupal 7.41, Civi 4.6.9 The scheduled reminders are working except for 1 or 2 per day might not be sent. It appears random which ones don't get the reminder sent. The 1 or 2 a day is based on a ...
7
votes
4answers
621 views

A way to test schedule reminders

I'm looking for a way to test schedule reminders for memberships. We have memberships that expire in a year, and we have setup a renewal reminder which also reminds our back office staff a month ...
5
votes
2answers
210 views

Where/How does CiviCRM track sent reminder notices?

CiviCRM can send reminders for memberships, activities, etc. I noticed that if I create an activity and send a reminder email (by forcing the scheduled job to run) that the activity won't generate ...
5
votes
1answer
143 views

When does a Scheduled Reminder send

If I create a Scheduled Reminder based on an Activity with a specific status and set it to trigger 0 hours after Activity Date Time will it fire immediately when the activity is created or when the ...
5
votes
2answers
91 views

Email weekly reminder to group

Is there a way to schedule the same email to a group each week? It's a reminder for a meeting we run. Steve
5
votes
1answer
77 views

Scheduled Reminders for 'on behalf of' Memberships

As far as my testing shows, setting up Scheduled Reminder for an Organisational membership is not resulting in a Reminder also going to the 'permissioned employee'. Can anyone confirm steps that do ...
5
votes
1answer
113 views

How can I view queued Scheduled Reminders?

Is there a way to view Scheduled Reminders that are scheduled to go out the next time the job runs?
5
votes
1answer
32 views

Scheduled Reminder Ignoring the Year of Membership End Dates

Our site is configured to send a scheduled reminder 1 day after the membership expiration date. Memberships are renewed through a contribution page. The reminder is only sent to non-auto renew members....
4
votes
1answer
83 views

How to safely restart Scheduled reminders

Recently scheduled reminders stopped working on a site. on investigation of error logs I found that one reminder out of several was incrrectly configured. I deleted the reminder. The next time the ...
4
votes
2answers
105 views

Measure open rates for standard emails from Civi, not from Civimail

Is it possible to measure open rates and/or click-throughs from a particular scheduled reminder email? Civimail has well developed functionality for open rates and clickthroughs etc, but we have a ...
4
votes
1answer
87 views

Can I remove specific emails/contacts from Scheduled Reminders?

We have scheduled reminders set to send emails to contacts whose membership is set to lapse. There are a few contacts I would prefer to not receive the reminder, however, the only way I see to do this ...
4
votes
1answer
120 views

Can I send automatic, scheduled e-mails about expiring or just-expired memberships?

Using CiviCRM 4.6.11, Drupal 7. We want to create a workflow for membership renewals, part of which will include automatic, scheduled e-mails to members with expiring or just-expired memberships. I ...
4
votes
1answer
171 views

Update membership status automatically

Using CiviCRM 4.6.9 on Drupal. We've never enabled automatic updating of membership status, but now it's time. How to do this? I remembered that there is a Scheduled Job for this, but in looking at ...
4
votes
1answer
137 views

cron jobs process_membership, send_reminder and process_membership_reminder_date

I want to send out membership reminders 6 weeks, 3 weeks, etcetera before membership lapses. To send them out, i see multiple cron jobs: process_membership, named Update Membership Statuses and Send ...
4
votes
1answer
72 views

Unsubscribe Token for Subscription Reminders

What's the best way to allow members to unsubscribe or opt out from Renewal Reminders? Thanks!
4
votes
1answer
57 views

Should new Scheduled Reminders (based on Activity Type = Email) send out to Emails created in the past?

Steps: Created a Scheduled Reminder (SR) for Entity = Activity Type = Email Status = Completed When = 1 hour after Activity Date Time Recipients = Activity Assignees When this was saved I created ...
4
votes
2answers
114 views

Is it possible in CiviCRM to change extension of cached php files from .php to something else (e.g. .php_ or .txt)?

Is it possible in CiviCRM to change extension of cached php files from .php to something else (e.g. .php_ or .txt)? Our host (WPEngine) does not allow guest users to write to php files on production ...
4
votes
1answer
56 views

Who gets scheduled reminder emails?

When scheduled email reminders go out for membership for an organization, which of the related individuals does the email go to? I have searched but cannot find the answer.
4
votes
1answer
228 views

Membership reminders sending each time scheduled job runs after 4.6.2 upgrade

We upgraded to 4.6.2 in our test environment and since then our membership renewal reminders are sending emails each time the cron job runs. The reminder is scheduled to send 2 days before membership ...
3
votes
2answers
115 views

Do not send scheduled reminder if at least 1 membership is active

we recently encountered an issue after migrating to CiviCRM. In the original system, membership renewals were considered discrete, separate memberships rather than a contiguous one. When we imported ...
3
votes
1answer
176 views

How to add Scheduled Reminder CC and BCC email?

I'm using CiviCRM 4.6.11. In my Scheduled Reminders, I have a reminder which will send email to members, reminding them their membership will expire in 3 days. Is there any way I can add a CC and BCC ...
3
votes
1answer
41 views

Scheduled reminders on membership end date not sending

CiviCRM 4.7.28, Drupal 7 Scheduled reminders send if set for a specific date fine, but aren't triggered by membership end date - am i perhaps doing something wrong? I have a relevant membership ...
3
votes
1answer
110 views

Civi Event scheduled reminders error - missing date causes DB syntax error

Event scheduled reminder is not executing. The error log for scheduled jobs shows failure DB syntax error.
3
votes
1answer
289 views

How to troubleshoot Scheduled Reminders

A bit of background: I have several scheduled reminders triggered by activity types, which started to work unexpectedly after installing the CiviRules extensions. Once the extension is installed and ...
3
votes
1answer
39 views

Lack of payment processor blocking renewal reminders

We do not (yet) have a Payment processor - Internet bank transfers (which count as offline payments) are more or less the norm in New Zealand. However, we still need to set up scheduled reminders as ...
3
votes
3answers
400 views

membership statuses not being updated

Our memberships aren't being updated from "pending" to "current". I've done the following without success. The membership status rules are as follows: Pending--> start event is member since; end ...
3
votes
1answer
167 views

Schedule Reminder executed but no email sent out

I had a scheduled email reminder, which will trigger reminder email when it is 2 week(s) before Membership End Date. Repetition is enabled, to repeat every 1 hour until 1 day after Membership End Date....
3
votes
2answers
78 views

Enabling membership reminders - will it only mail expirations valid this day?

On a newly imported database, I am about to enable membership reminders. The first reminder is set to two months before expiration. Can someone reassure me this mail will not get send to members ...
3
votes
1answer
85 views

Send scheduled reminder to group

I am trying to send an Activity-triggered scheduled reminder to a group. These contacts will not be otherwise associated with the Activity. Recipients > Send to group doesn't seems to be working and ...
3
votes
1answer
109 views

Scheduled reminders for rolling renewals not sending after first renewal

One set of our memberships is a 1-year, rolling product that can be purchased at any time. We've set up tests for scheduled renewal reminders but it seems to have stopped working: Entity: membership ...
3
votes
1answer
244 views

After turning on Send Scheduled Reminders and setting up a Membership Renewal Reminder, why am I getting all zeros in my Scheduled Reminders log?

I am using CiviCRM 4.5.8 on Drupal 7. I get the feeling my scheduled renewal reminders are not going out. These are my settings: Are there some other parameters or settings I need?
3
votes
1answer
27 views

will a scheduled reminder be sent after the specified date, if it hasn't been sent before?

Suppose, on a running installation, I add a reminder to be sent 1 day after membership end date. Will this reminder suddenly be sent to all members that expired eg. in the last year, because they ...
3
votes
1answer
14 views

How to find all activities generated by one schedule reminder?

As the question says - How to find all activities generated by one schedule reminder ? You can find all activities of type 'scheduled reminder'. This shows a few fields, but not which instance of the ...
3
votes
1answer
39 views

Backlog of scheduled reminders

We have a civi install with imported memberships, which have ended between 1 month and two years ago. We would like to start sending out reminders but when we send out sheduled reminders (with repeat ...
3
votes
1answer
55 views

Send scheduled reminders to relationship contact

I have setup a webform with an organisation and individual. The form collects an email address for both the organisation and individual. The membership is only for the organisation, but the individual ...
3
votes
1answer
56 views

How to populate the tokens used for a Scheduled Reminder in the Activity

Scheduled Reminders allow one to "Record activity for automated email" which is great. But if tokens are used in the Reminder, these are not populated in the Activity that is created. How would one ...
3
votes
2answers
171 views

Tokens when setting up activity scheduled reminder

Using Drupal 7.34 and CiviCRM 4.6.4. We are using civiCase and want to send a reminder to the manager of a case. When I try and set up a template, there does not seem to be a way of telling the ...
3
votes
1answer
42 views

Can an optout link be included in a scheduled reminder?

We have started collecting "prospective members" from callers to our 24/7 helpline. Email addresses are collected via a webform and at the same time a civicrm activity is created. We have set up one ...
3
votes
0answers
15 views

Email Location Type in Scheduled Reminders

I am wondering if anyone has started work of made an extension to enable the selection of the location type to send the email to in the scheduled reminders? I think by default the primary email adres ...
3
votes
0answers
29 views

CiviEvent Scheduled Reminders and manual recipients

I've setup a very simple scheduled email reminder for an event that sends to registered participants as well as the site admin, whom I've added as a manual recipient, 2 hours before the event start ...
3
votes
0answers
39 views

Currency formatting incorrectly on Membership Renewal Reminders

Since the upgrade to civiCRM 5.1.3 our email Membership Renewal reminders have been coming out with membership_fee formatting incorrectly i.e. $80.00 is displaying as $80.000000000 I've tried changing ...
3
votes
1answer
79 views

Scheduled reminders and memberships

Looking for a quick answer from someone who may have done this before I spend hours of testing. I am implementing a "Family" membership where members of family will get the inherited membership of ...
3
votes
0answers
77 views

Why can't I set up a repeating scheduled reminder with an absolute date?

I had a reminder set up that simply sent an email to people on a given date who registered for a forthcoming event using the 'pay later' option, reminding them that they need to pay. All good. I then ...
3
votes
0answers
27 views

Is it possible to restart a series of scheduled emails from a membership that has lapsed and then resurrected?

We have setup a series of 9 scheduled reminder emails to be sent out monthly after signup to a membership. ie, 1 month after membership start, 2 months after, 3 months after, etc. There are occasions ...
3
votes
0answers
78 views

Membership Set Up - Renewal Reminders - Inherited Memberships

I am looking for some references on how renewal reminders are set up and whom they are sent to. What I understand is: Membership WITHOUT Inherited Membership Set Up If an organization membership (“...
3
votes
0answers
34 views

Is there a way to see the results of Scheduled Reminders? [duplicate]

A report? A log? I'd like to verify what it's doing in there... Question answered: Activities Report can be filtered to "scheduled reminders" and show the results of automatic emails.
2
votes
2answers
243 views

Can a user removed from smart group manually be added back automatically if criteria is satisfied?

I have a requirement, where I need to Limit Scheduled Reminders to Only Members with Active and Grace Status(which is a smart group) But If I remove a user manually from Member with Active And ...
2
votes
2answers
72 views

Where does the PID value come from in the event self-cancellation link?

In event registration confirmation emails, there is a link to manage (cancel/transfer) your own registration, if that box is ticked in the event setup. This is great! I want to add this to the ...
2
votes
2answers
43 views

Multiple Conditions for Scheduled Reminder

We have scheduled reminders working for us. However we need some that have multiple conditions. For example we have custom fields set up for an activity for recording wedding details and we need to ...
2
votes
3answers
45 views

Is a Scheduled Reminder possible when something doesn't happen?

A client has asked that an email or SMS reminder be sent if a user fails to submit a weekly report. The weekly report would be created as an activity - for example, by noon every Friday. I can't ...