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1 vote
0 answers
19 views

CiviSMS is not selecting the Primary mobile number

Using the Actions menu to send an outbound SMS. Where contacts have more than one valid mobile number, the activity is not loaded with the number that is set to Primary. It loads a number that is not ...
4 votes
2 answers
165 views

Mass SMS broken, single SMS kind of works

Ok so this is a strange one. SMS has been working for years on our site without issue however it isn't used very frequently so I'm not quite sure when it 'broke' Bit of background: Using 4.7.22 on ...
1 vote
1 answer
21 views

Using CiviRules to send SMS via Twilio

I have the Twilio extension installed and working for sending individual SMS messages. However, I don't see any way to trigger an SMS message via CiviRules. Has this not been developed or am I missing ...
2 votes
1 answer
235 views

How do you answer the Opt-In question when applying for a 10DLC (10 digit long code) for sending SMS messages in the United States?

In the United States, you now have to apply for a 10DLC (10 digit long code) in order to send text messages from CiviCRM to your contacts. I recently tried to follow all the instructions to register ...
1 vote
1 answer
79 views

Can you add an sms link to an email?

So when sending an email, insert link allows for types URL, anchor, email & phone (which is very nifty & opens phone app) Is there any extension which adds link type sms? which would open sms ...
0 votes
1 answer
76 views

SMS Text Messaging Stopped Altogether

We are using CIVICRM 5.463. We have Twilio SMS set up and it did work great for a period of time but now has stopped working for individual and group texts. The send outbound SMS cron job is ...
1 vote
1 answer
47 views

SMS and "view in browser"

We communicate with the families we serve via SMS, email has proven much less effective. Is there a way to send via SMS a link to a fully formatted, personalized message? Akin to a "view in ...
1 vote
1 answer
33 views

Outbound Twilio SMS to group - Will send to some, but not all

We have Twilio SMS set up and it works great for the most part. The issue we are having, however, is trying to send to a group of contacts. The group has 137 individual contacts in it. When I try to ...
3 votes
2 answers
87 views

Sending MMS through CiviCRM?

My org recently integrated Twilio with CiviCRM and while we're excited to start using something for SMS that's connected to the database, it doesn't look like we'll be able to send multimedia (MMS) ...
2 votes
0 answers
24 views

SMS number validation

Are there common practices or extensions that could help with validating SMS phone numbers? Not their format, but to validate that the contact really owns that number. For example: as a user, I fill ...
1 vote
0 answers
29 views

Activity Tokens in SMS via Civi Rules

I'm trying to set up sms reminders for activities. And am trying to configure this with CiviRules. For example, a client has an initial assessment with our youth service. I want to send a reminder ...
1 vote
0 answers
21 views

Problems with sending SMS message after upgrading to PHP 7.4

I have installed Civi 5.51.1 over PHP7.2 and the send SMS function worked fine as it has for the past few years. However, the system complained about PHP 7.2 and said I should upgrade to PHP7.4. After ...
7 votes
5 answers
1k views

CiviCRM Integration wtih WhatsApp

CiviCRM SMS integration is a powerful feature. However, with many people moving to use instant messaging services like WhatsApp, has there been any move to integrate CiviCRM with and instant messenger,...
1 vote
1 answer
51 views

SMS: search v pre-built group (Queue overflow)

I know SMS infrastructure was built off of CiviMail but there is a key difference when building a recipient list from search. Email - schedule/send via CiviMail > creates hidden group SMS - ...
2 votes
1 answer
33 views

How to calculate SMS length, size or number for non-english languages?

Depending on the character table SMS length is variable. CiviCRM from 5.40 can count the number of character but for languages using diacritics the actual size will be calculate differently. How can I ...
1 vote
1 answer
20 views

Security aspects of Civicrm SMS API functionality

We are aiming to implement SMS messaging in the UK Research environment We are concerned about the Information Governance and Data Security aspects of SMS messaging, and are therefore interested in ...
1 vote
1 answer
31 views

Sending CiviCRM outgoing SMS on a case

It doesn't appear that CiviCRM can send an outbound SMS via an activity on a case. The outbound SMS activity shows as a normal activity, rather than the send SMS screen. Is this normal / expected ...
1 vote
1 answer
23 views

Action "Outbound SMS" from Contact screen not working

Appears to be a new problem, wondering if it's working for other CiviSMS users. It works well when a contact is check-marked in search results and the action invoked from that screen. However if click ...
3 votes
1 answer
427 views

Twilio Schema validation warning

CiviCRM 5.15.1, WordPress 5.2.2 My org has been successfully sending bulk SMS via Civi/Twilio for a couple weeks, however we are having problems setting up inbound capability. The Long Number we ...
4 votes
2 answers
105 views

How to convert a STOP message sent to an SMS provider into the "Do not SMS" privacy preference in CiviCRM?

Most SMS providers allow you to respond with STOP to indicate that you no longer want to receive SMS messages. If we try to send another message to a phone number that has replied with STOP, it won't ...
2 votes
1 answer
42 views

SMS not showing up in the actions menu

I have installed and set up the SMS Clickatell extensions and activated the provider on CiviCRM, but SMS doesn't show up in the actions menu of a contact and the batch SMS isn't working. Do you have ...
1 vote
1 answer
332 views

Twilio Inbound SMS: 404/502 Responses

CiviCRM: WordPress V5.6.2, hosted on CiviHosting We can successfully send outbound SMS messages but cannot receive replies back through the webhook in Twilio. We either get HTTP 404 Not Found, 502 Bad ...
2 votes
2 answers
87 views

Help for developing an extension for SMS

We are trying to create a new extension for an SMS provider and after days of struggling, we're still not successful, even if a great part of the job is probably done. We followed the documentation ...
0 votes
2 answers
55 views

Mass SMS recipients count

Wordpress 5.5.3, CiviCRM 5.31.0. While testing Mass SMS with new Twilio account we've discovered it does not quite work. Searching for a solution here and across lab.civicrm.org haven't helped much. ...
0 votes
1 answer
39 views

Which SMS provider would you recommend?

We want to implement a SMS gateway for a client and we are wondering about which one to choose. I found and read this post from 2016 and I'd like to know if there are new solutions or positive ...
0 votes
1 answer
192 views

Signature error using AWS SNS/SMS to send SMS message using Civi extension - uk.compucorp.civicrm.amazonsns

AWS Error - Error Sending SMS through Amazon SNS [SignatureDoesNotMatch]: - The request signature we calculated does not match the signature you provided. Using amazonsns extension. Can send ...
2 votes
0 answers
17 views

Is there a way to generate a click-through report from a Mass SMS?

Unlike How do I prevent CiviSMS from converting my URLs to longer clickthrough-aware URLs?, I'd like to take advantage of clickthrough tracking in mass SMS's. The links in the SMS message are replaced ...
1 vote
1 answer
72 views

Anyone want to try programming an extension for the world's easiest sms provider?

I would really like to have an extension for the NowSMS provider, and I've been through the documentation and creating an extension with civix, but there is just too much of it that is over my head. ...
1 vote
0 answers
27 views

Set the length and/or format of the checksum

Many of our constituents' online access is limited to a phone, and we get much better response to SMS text messages than to emails. For some contacts, however, clicking on the link in the text message ...
2 votes
2 answers
170 views

How do I prevent CiviSMS from converting my URLs to longer clickthrough-aware URLs?

CiviMail and CiviSMS both default to tracking click-throughs. To do so, it converts a link like http://www.cnn.com to something much longer, like https://www.example.com/wp-content/plugins/civicrm/...
0 votes
0 answers
18 views

Send SMS shows wrong numbers

If an extended search result shows a group of people with different phone number types as primary in some cases contacts a shown with the phone number of other contacts. The pattern is as follows: ...
2 votes
1 answer
80 views

Can we be notified when civi recieves an SMS?

I would like to know if there is a way users can be notified when a client replies to a text that has come from Civi. Our system is currently receiving SMS that have been sent to civi, but the only ...
2 votes
1 answer
26 views

List unassigned Inbound SMS activities

I'm facing the same issue as spidersilk in this old question - Is there a way to add a custom field to the Inbound SMS activity type?. Trying to keep the one CiviCRM instance I support as "out of the ...
1 vote
1 answer
19 views

outgoing sms activity link to provider when using multiple providers?

I'm testing out multiple sms providers, and I'm using the api to do reads for reporting on the back end, but I can't seem to figure out how the system knows which sms provider sent a particular sms. ...
3 votes
2 answers
97 views

Documentation for new sms provider?

I use NowSMS for my SMS provider instead of Twilio and Clickatell. NowSMS goes through a cell phone, which is flat rate pricing instead of per text. I've found documentation for twilio or clickatell, ...
1 vote
1 answer
1k views

Sent SMS via Twilio failed

I am using our shiny new Twilio Test account for the first time via CiviCRM and it doesn't go out. "The From phone number +12395995225 is not a valid, SMS capable inbound phone number or short code ...
2 votes
2 answers
1k views

Send QR code via SMS?

Does anyone know whether it is possible to send QR codes to event participants via CiviSMS? A client wants us to send participant's QR codes to their mobiles.
3 votes
1 answer
82 views

Is unicode not supported in clickatell SMS extension?

I have CiviCRM 5.13 on Drupal7 with the clickatell v4.1 extension for SMS. Clickatell integration works, I can send test SMS via HTTPS from the browser to test phones. Database and environment is set ...
0 votes
1 answer
80 views

Twilio extension failure w/ DB Error: unknown error

Twilio extension worked great for the past year, but fails now. Outgoing messages seem unable to reach the Twilio API, though CRON is working. I've tried different versions of PHP with no effect. I've ...
2 votes
0 answers
46 views

TWILIO CiviCRM SMS Conversations wordpress webhook

I am trying to get SMS Conversations to work using Twilio. I have the outbound SMS working but the responses are not processed (inbound SMS to Civi). The given URL for the Webhook does not work. Is ...
2 votes
0 answers
25 views

Mass SMS issue, singular works

Using click a tell extension (4.1) with CiviCRM (5.8.2) When in a contact record can send a SMS with no problem- is delivered straight away. When using 'Mass SMS' and clicking 'Send immediately' it ...
2 votes
1 answer
155 views

CiviCRM Integration with SMS Gateway custom API

How to send SMS using the API when the CRM user will open a new case. The SMS gateway has it's own API and I know how to integrate with it. I tried to edit in the code but it's very big what's ...
1 vote
1 answer
64 views

CiviCRM Extension: SMS Inbox Requirements

Does anyone have any prototype/working SMS inbox functionality? What would you ideally like to see in an SMS inbox? So far I've: Mark message as read. Attach SMS to contact. Other suggestions ...
1 vote
1 answer
192 views

WordPress Twilio Inbound SMS Callback URL failing when request method is POST

I set up Twilio with CiviCRM and WordPress a few weeks ago. Inbound SMS was working fine, but suddenly stopped. I have the webhook URL for SMS in Twilio set to https://mydomain.com/civicrm/?page=...
0 votes
3 answers
224 views

clickatell sms "Recipient phone number is invalid or recipient does not want to receive SMS"

wordpress 4.9.6 Clickatell 4.1 All was working fine until upgrade to Civi 5.22 and upgrade to SMS API 1.5 (yup in retrospect should have tested separately!) phone is home-mobile-primary
2 votes
2 answers
69 views

Not receiving Telerivet SMS to CiviCRM

I've followed all the instructions according to this documentation but when I test the incoming SMS', I do not see the SMS's coming into CiviCRM. Below are the settings I have set up in Telerivet ...
1 vote
1 answer
40 views

Forward/Copy SMS to CiviCRM

I have a question about SMS, which a client has asked me about. The problem The staff member sends an SMS to a client via mobile The client responds by SMS (their mobile) to the staff member. ...
4 votes
1 answer
356 views

Can Twilio 'from' number be a text field with the organisation name?

With Clickatell it's easy to have the 'from' number of an SMS set to your organisation name - such as 'ABC NFP' rather than '01332 46000'. Several people have asked whether this can be the case for ...
1 vote
1 answer
238 views

Sending SMS Error : Invalid or missing integration API Key

I just upgraded to 4.7.28 on wordpress 4.9.1 I am trying to setup my Clickatell SMS provider but I am getting a strange error; However I have dobble checked the details and have tested it using the ...
3 votes
1 answer
188 views

Twilio - how to disable inbound SMS

My client has asked me to disable Twilio handling replies from users - anyone know how this is done? i.e. outbound only, no inbound. The number I am renting says it can send/receive SMS - So I want ...