Questions tagged [sms]
The sms tag has no usage guidance.
72
questions
7
votes
5
answers
916
views
CiviCRM Integration wtih WhatsApp
CiviCRM SMS integration is a powerful feature. However, with many people moving to use instant messaging services like WhatsApp, has there been any move to integrate CiviCRM with and instant messenger,...
- 707
5
votes
2
answers
160
views
Is there a way to add a custom field to the Inbound SMS activity type?
I'm working on a Drupal site that includes a view showing unanswered SMS messages. The view shows activities of the Inbound SMS type that have not been revised or deleted, plus a custom PHP filter ...
- 109
5
votes
1
answer
81
views
Tokens to SMS Messages
Can you add tokens to SMS messages? We want to send a link to a form to see if users want to opt in to our SMS messages, but we would like to send a link similar to a website link in an email with the ...
- 405
4
votes
2
answers
78
views
How to convert a STOP message sent to an SMS provider into the "Do not SMS" privacy preference in CiviCRM?
Most SMS providers allow you to respond with STOP to indicate that you no longer want to receive SMS messages. If we try to send another message to a phone number that has replied with STOP, it won't ...
- 1,184
4
votes
1
answer
335
views
Can Twilio 'from' number be a text field with the organisation name?
With Clickatell it's easy to have the 'from' number of an SMS set to your organisation name - such as 'ABC NFP' rather than '01332 46000'. Several people have asked whether this can be the case for ...
- 4,555
4
votes
1
answer
108
views
Message template option missing in send SMS activity in CiviCRM 4.5.8
After upgrading a site to CiviCRM 4.5.8 the drop down template selector is missing in the Send SMS activity.
Has anyone else had this problem?
I've upgraded the CiviSMS Extension from 1.0 to 2.0, ...
- 2,015
4
votes
2
answers
156
views
Mass SMS broken, single SMS kind of works
Ok so this is a strange one. SMS has been working for years on our site without issue however it isn't used very frequently so I'm not quite sure when it 'broke'
Bit of background: Using 4.7.22 on ...
- 49
3
votes
5
answers
75
views
Has integration been done for Textify Mobile?
Has anyone seen this new SMS service called Textify Mobile that's geared directly to non-profits and churches. It even has mobile giving with it. Wondering if anyone had done an integration/extension ...
- 1,411
3
votes
2
answers
90
views
Documentation for new sms provider?
I use NowSMS for my SMS provider instead of Twilio and Clickatell. NowSMS goes through a cell phone, which is flat rate pricing instead of per text. I've found documentation for twilio or clickatell, ...
- 93
3
votes
1
answer
72
views
Is unicode not supported in clickatell SMS extension?
I have CiviCRM 5.13 on Drupal7 with the clickatell v4.1 extension for SMS. Clickatell integration works, I can send test SMS via HTTPS from the browser to test phones. Database and environment is set ...
- 387
3
votes
1
answer
97
views
Twilio - how to disable inbound SMS
My client has asked me to disable Twilio handling replies from users - anyone know how this is done? i.e. outbound only, no inbound. The number I am renting says it can send/receive SMS - So I want ...
- 4,555
3
votes
1
answer
269
views
Inbound SMS from Twilio not showing up in CiviCRM (getting 404 error on HTTP POST)
I'm really enjoying CiviCRM (recently upgraded to 4.7.13) and was excited about its SMS capabilities. So far, I have been successful in using CiviSMS with Twilio to schedule/send bulk messages.
But, ...
- 31
3
votes
1
answer
400
views
Twilio Schema validation warning
CiviCRM 5.15.1, WordPress 5.2.2
My org has been successfully sending bulk SMS via Civi/Twilio for a couple weeks, however we are having problems setting up inbound capability.
The Long Number we ...
- 159
3
votes
1
answer
135
views
Does Google Hangouts SMS integrate with CiviCRM?
SMS seems to be hit and miss at the moment, with Twillo and Clickatell as the only choices. Since Google Hangouts can be used for SMS, is there a way to use that service, assuming the other two don't ...
- 401
3
votes
0
answers
56
views
Are source/target contacts on Inbound SMS the wrong way round?
In CRM_SMS_Provider::processInbound, there are the lines
'source_contact_id' => $toContactID,
'target_contact_id' => $fromContactID,
which suggests that the source contact of the activity will ...
- 1,517
2
votes
2
answers
136
views
Which SMS Gateway / Service providers are available?
We are an NGO that would like to use SMS to send out reminders for events and feedback tool. Which providers are supported by CiviCRM?
- 21
2
votes
2
answers
169
views
How do I prevent CiviSMS from converting my URLs to longer clickthrough-aware URLs?
CiviMail and CiviSMS both default to tracking click-throughs. To do so, it converts a link like http://www.cnn.com to something much longer, like https://www.example.com/wp-content/plugins/civicrm/...
2
votes
2
answers
104
views
What to do when upgrade to 4.6 failed, but rolling back breaks SMS?
When trying to upgrade to civi 4.6, the process does a partial upgrade and then errors out. Recovering previous version reveals SMS is no longer working. What should I do?
- 177
2
votes
2
answers
995
views
Send QR code via SMS?
Does anyone know whether it is possible to send QR codes to event participants via CiviSMS? A client wants us to send participant's QR codes to their mobiles.
- 1,114
2
votes
2
answers
71
views
Help for developing an extension for SMS
We are trying to create a new extension for an SMS provider and after days of struggling, we're still not successful, even if a great part of the job is probably done.
We followed the documentation ...
- 2,483
2
votes
1
answer
76
views
Can we be notified when civi recieves an SMS?
I would like to know if there is a way users can be notified when a client replies to a text that has come from Civi. Our system is currently receiving SMS that have been sent to civi, but the only ...
- 21
2
votes
2
answers
67
views
Not receiving Telerivet SMS to CiviCRM
I've followed all the instructions according to this documentation but when I test the incoming SMS', I do not see the SMS's coming into CiviCRM.
Below are the settings I have set up in Telerivet ...
- 141
2
votes
2
answers
302
views
Number format with SMS Clickatell provider
I set up a clickatell account and configured it in Civi. It only works if the phone number has a 1 in front for the country code. None of our numbers have the country code, is there a way around this?
- 405
2
votes
1
answer
51
views
CiviEvent Scheduled Reminder using SMS
I have to following use case:
I need to send SMSes to the guardians / parents of the event participants when the participants did not attend/no-show 15 minutes after the event starts.
I am incline ...
- 63
2
votes
1
answer
34
views
SMS not showing up in the actions menu
I have installed and set up the SMS Clickatell extensions and activated the provider on CiviCRM, but SMS doesn't show up in the actions menu of a contact and the batch SMS isn't working.
Do you have ...
- 103
2
votes
1
answer
25
views
List unassigned Inbound SMS activities
I'm facing the same issue as spidersilk in this old question - Is there a way to add a custom field to the Inbound SMS activity type?. Trying to keep the one CiviCRM instance I support as "out of the ...
- 679
2
votes
1
answer
34
views
What Permission should I grant to allow some Contacts to sens SMS's
I have just installed Twilio Extension (to send SMS's)
What permission must I grant to enable some Contacts to send SMS's (currently, SMS - schedule/send action is only available to me (administrator)...
- 1,627
2
votes
1
answer
22
views
How to calculate SMS length, size or number for non-english languages?
Depending on the character table SMS length is variable. CiviCRM from 5.40 can count the number of character but for languages using diacritics the actual size will be calculate differently.
How can I ...
- 2,483
2
votes
1
answer
146
views
CiviCRM Integration with SMS Gateway custom API
How to send SMS using the API when the CRM user will open a new case.
The SMS gateway has it's own API and I know how to integrate with it. I tried to edit in the code but it's very big what's ...
- 21
2
votes
1
answer
76
views
How to send a contribution receipt through a text message when receiving a donation
I would like to know if it is possible to send a text confirmation message or a WhatsApp when we receive a contribution from a donor.
- 23
2
votes
1
answer
61
views
What is the scheduled job linked to Scheduled SMS Reminders?
In CiviCRM 4.5, you are now able to create Scheduled Reminders to be delivered by SMS as well as email.
We're having an issue with these reminders, however, I'm not sure which scheduled job triggers ...
- 1,378
2
votes
0
answers
16
views
SMS number validation
Are there common practices or extensions that could help with validating SMS phone numbers? Not their format, but to validate that the contact really owns that number.
For example: as a user, I fill ...
- 3,281
2
votes
0
answers
14
views
Is there a way to generate a click-through report from a Mass SMS?
Unlike How do I prevent CiviSMS from converting my URLs to longer clickthrough-aware URLs?, I'd like to take advantage of clickthrough tracking in mass SMS's. The links in the SMS message are replaced ...
- 679
2
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0
answers
46
views
TWILIO CiviCRM SMS Conversations wordpress webhook
I am trying to get SMS Conversations to work using Twilio. I have the outbound SMS working but the responses are not processed (inbound SMS to Civi). The given URL for the Webhook does not work. Is ...
2
votes
0
answers
25
views
Mass SMS issue, singular works
Using click a tell extension (4.1) with CiviCRM (5.8.2)
When in a contact record can send a SMS with no problem- is delivered straight away.
When using 'Mass SMS' and clicking 'Send immediately' it ...
- 21
1
vote
1
answer
25
views
Sending CiviCRM outgoing SMS on a case
It doesn't appear that CiviCRM can send an outbound SMS via an activity on a case. The outbound SMS activity shows as a normal activity, rather than the send SMS screen. Is this normal / expected ...
- 479
1
vote
1
answer
210
views
Sending SMS Error : Invalid or missing integration API Key
I just upgraded to 4.7.28 on wordpress 4.9.1 I am trying to setup my Clickatell SMS provider but I am getting a strange error;
However I have dobble checked the details and have tested it using the ...
- 139
1
vote
2
answers
244
views
Rotate SMS providers to get around 200 messages per day limit?
According to this twilio page (https://twilio.radicalskills.com/projects/messaging-in-production/1.html#long-or-short-code) - if you send more than 200 SMS messages per day while using a "long code" ...
- 1,184
1
vote
1
answer
122
views
Still can't send SMS individually via Twilio extension
I keep getting
One Message Not Sent
A 'From' phone number is required. For more information, see https://www.twilio.com/docs/errors/21603
... despite having followed all the setup ...
- 604
1
vote
3
answers
62
views
Bulk sms is changing my URL
When I send out a bulk sms with an URL, the URL is changed before it is sent out.
Original message in template:
Hi John! Check out this link: wikipedia.org/somethingfunny
Received message on phone:
...
- 2,241
1
vote
1
answer
44
views
Is there a way to accept inbound SMS from contacts not in your database?
I have a client who has a service they'd like to merge into CiviSMS. Strangers (i.e. not in the database) can send a text with a keyword; ideally it should create a contact with their phone number. ...
1
vote
2
answers
96
views
SMS breaks when upgrading to version 2 of extension & 4.6.2 of CIVICRM
SMS API version 1.2 & Clickatell version 2 extensions were added. Clickatell was set as an SMS Provider. Clickatell was working with version 1 of the extension and 4.5.8 of civicrm.
When ...
- 177
1
vote
1
answer
46
views
SMS: search v pre-built group (Queue overflow)
I know SMS infrastructure was built off of CiviMail but there is a key difference when building a recipient list from search.
Email - schedule/send via CiviMail > creates hidden group
SMS - ...
- 3,254
1
vote
1
answer
21
views
Action "Outbound SMS" from Contact screen not working
Appears to be a new problem, wondering if it's working for other CiviSMS users. It works well when a contact is check-marked in search results and the action invoked from that screen. However if click ...
- 679
1
vote
1
answer
225
views
Twilio Inbound SMS: 404/502 Responses
CiviCRM: WordPress V5.6.2, hosted on CiviHosting
We can successfully send outbound SMS messages but cannot receive replies back through the webhook in Twilio. We either get HTTP 404 Not Found, 502 Bad ...
- 41
1
vote
1
answer
69
views
Anyone want to try programming an extension for the world's easiest sms provider?
I would really like to have an extension for the NowSMS provider, and I've been through the documentation and creating an extension with civix, but there is just too much of it that is over my head. ...
- 93
1
vote
1
answer
18
views
outgoing sms activity link to provider when using multiple providers?
I'm testing out multiple sms providers, and I'm using the api to do reads for reporting on the back end, but I can't seem to figure out how the system knows which sms provider sent a particular sms. ...
- 93
1
vote
1
answer
37
views
Forward/Copy SMS to CiviCRM
I have a question about SMS, which a client has asked me about.
The problem
The staff member sends an SMS to a client via mobile
The client responds by SMS (their mobile) to the staff member.
...
- 836
1
vote
1
answer
173
views
WordPress Twilio Inbound SMS Callback URL failing when request method is POST
I set up Twilio with CiviCRM and WordPress a few weeks ago. Inbound SMS was working fine, but suddenly stopped.
I have the webhook URL for SMS in Twilio set to https://mydomain.com/civicrm/?page=...
- 165
1
vote
1
answer
62
views
CiviCRM Extension: SMS Inbox Requirements
Does anyone have any prototype/working SMS inbox functionality?
What would you ideally like to see in an SMS inbox?
So far I've:
Mark message as read.
Attach SMS to contact.
Other suggestions ...
- 2,343