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7 votes
5 answers
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CiviCRM Integration wtih WhatsApp

CiviCRM SMS integration is a powerful feature. However, with many people moving to use instant messaging services like WhatsApp, has there been any move to integrate CiviCRM with and instant messenger,...
Sudesh's user avatar
  • 707
5 votes
2 answers
169 views

Is there a way to add a custom field to the Inbound SMS activity type?

I'm working on a Drupal site that includes a view showing unanswered SMS messages. The view shows activities of the Inbound SMS type that have not been revised or deleted, plus a custom PHP filter ...
spidersilk's user avatar
5 votes
1 answer
85 views

Tokens to SMS Messages

Can you add tokens to SMS messages? We want to send a link to a form to see if users want to opt in to our SMS messages, but we would like to send a link similar to a website link in an email with the ...
Rachel's user avatar
  • 405
4 votes
2 answers
105 views

How to convert a STOP message sent to an SMS provider into the "Do not SMS" privacy preference in CiviCRM?

Most SMS providers allow you to respond with STOP to indicate that you no longer want to receive SMS messages. If we try to send another message to a phone number that has replied with STOP, it won't ...
Jamie's user avatar
  • 1,246
4 votes
1 answer
356 views

Can Twilio 'from' number be a text field with the organisation name?

With Clickatell it's easy to have the 'from' number of an SMS set to your organisation name - such as 'ABC NFP' rather than '01332 46000'. Several people have asked whether this can be the case for ...
Andy Clark's user avatar
  • 4,845
4 votes
1 answer
109 views

Message template option missing in send SMS activity in CiviCRM 4.5.8

After upgrading a site to CiviCRM 4.5.8 the drop down template selector is missing in the Send SMS activity. Has anyone else had this problem? I've upgraded the CiviSMS Extension from 1.0 to 2.0, ...
Craig Almond's user avatar
  • 2,037
4 votes
2 answers
165 views

Mass SMS broken, single SMS kind of works

Ok so this is a strange one. SMS has been working for years on our site without issue however it isn't used very frequently so I'm not quite sure when it 'broke' Bit of background: Using 4.7.22 on ...
WonkeyDonkey's user avatar
3 votes
5 answers
77 views

Has integration been done for Textify Mobile?

Has anyone seen this new SMS service called Textify Mobile that's geared directly to non-profits and churches. It even has mobile giving with it. Wondering if anyone had done an integration/extension ...
frTommy's user avatar
  • 1,411
3 votes
2 answers
142 views

Which SMS Gateway / Service providers are available?

We are an NGO that would like to use SMS to send out reminders for events and feedback tool. Which providers are supported by CiviCRM?
ZaIsBu's user avatar
  • 31
3 votes
2 answers
87 views

Sending MMS through CiviCRM?

My org recently integrated Twilio with CiviCRM and while we're excited to start using something for SMS that's connected to the database, it doesn't look like we'll be able to send multimedia (MMS) ...
Anna Davis's user avatar
3 votes
2 answers
97 views

Documentation for new sms provider?

I use NowSMS for my SMS provider instead of Twilio and Clickatell. NowSMS goes through a cell phone, which is flat rate pricing instead of per text. I've found documentation for twilio or clickatell, ...
Jason Miller's user avatar
3 votes
1 answer
82 views

Is unicode not supported in clickatell SMS extension?

I have CiviCRM 5.13 on Drupal7 with the clickatell v4.1 extension for SMS. Clickatell integration works, I can send test SMS via HTTPS from the browser to test phones. Database and environment is set ...
Doka's user avatar
  • 397
3 votes
1 answer
188 views

Twilio - how to disable inbound SMS

My client has asked me to disable Twilio handling replies from users - anyone know how this is done? i.e. outbound only, no inbound. The number I am renting says it can send/receive SMS - So I want ...
Andy Clark's user avatar
  • 4,845
3 votes
1 answer
296 views

Inbound SMS from Twilio not showing up in CiviCRM (getting 404 error on HTTP POST)

I'm really enjoying CiviCRM (recently upgraded to 4.7.13) and was excited about its SMS capabilities. So far, I have been successful in using CiviSMS with Twilio to schedule/send bulk messages. But, ...
CDS-Delano's user avatar
3 votes
1 answer
427 views

Twilio Schema validation warning

CiviCRM 5.15.1, WordPress 5.2.2 My org has been successfully sending bulk SMS via Civi/Twilio for a couple weeks, however we are having problems setting up inbound capability. The Long Number we ...
John Mark's user avatar
  • 159
3 votes
1 answer
135 views

Does Google Hangouts SMS integrate with CiviCRM?

SMS seems to be hit and miss at the moment, with Twillo and Clickatell as the only choices. Since Google Hangouts can be used for SMS, is there a way to use that service, assuming the other two don't ...
Marcel Gagne's user avatar
3 votes
0 answers
56 views

Are source/target contacts on Inbound SMS the wrong way round?

In CRM_SMS_Provider::processInbound, there are the lines 'source_contact_id' => $toContactID, 'target_contact_id' => $fromContactID, which suggests that the source contact of the activity will ...
DaveFF's user avatar
  • 1,527
2 votes
2 answers
170 views

How do I prevent CiviSMS from converting my URLs to longer clickthrough-aware URLs?

CiviMail and CiviSMS both default to tracking click-throughs. To do so, it converts a link like http://www.cnn.com to something much longer, like https://www.example.com/wp-content/plugins/civicrm/...
Jon G - Megaphone Tech's user avatar
2 votes
2 answers
105 views

What to do when upgrade to 4.6 failed, but rolling back breaks SMS?

When trying to upgrade to civi 4.6, the process does a partial upgrade and then errors out. Recovering previous version reveals SMS is no longer working. What should I do?
user21507's user avatar
  • 177
2 votes
2 answers
1k views

Send QR code via SMS?

Does anyone know whether it is possible to send QR codes to event participants via CiviSMS? A client wants us to send participant's QR codes to their mobiles.
Davy Ivins's user avatar
  • 1,114
2 votes
2 answers
87 views

Help for developing an extension for SMS

We are trying to create a new extension for an SMS provider and after days of struggling, we're still not successful, even if a great part of the job is probably done. We followed the documentation ...
Guillaume Sorel's user avatar
2 votes
1 answer
80 views

Can we be notified when civi recieves an SMS?

I would like to know if there is a way users can be notified when a client replies to a text that has come from Civi. Our system is currently receiving SMS that have been sent to civi, but the only ...
Lisa's user avatar
  • 21
2 votes
2 answers
69 views

Not receiving Telerivet SMS to CiviCRM

I've followed all the instructions according to this documentation but when I test the incoming SMS', I do not see the SMS's coming into CiviCRM. Below are the settings I have set up in Telerivet ...
SixfootJames's user avatar
2 votes
2 answers
317 views

Number format with SMS Clickatell provider

I set up a clickatell account and configured it in Civi. It only works if the phone number has a 1 in front for the country code. None of our numbers have the country code, is there a way around this?
Rachel's user avatar
  • 405
2 votes
1 answer
46 views

Is there a way to accept inbound SMS from contacts not in your database?

I have a client who has a service they'd like to merge into CiviSMS. Strangers (i.e. not in the database) can send a text with a keyword; ideally it should create a contact with their phone number. ...
Jon G - Megaphone Tech's user avatar
2 votes
1 answer
54 views

CiviEvent Scheduled Reminder using SMS

I have to following use case: I need to send SMSes to the guardians / parents of the event participants when the participants did not attend/no-show 15 minutes after the event starts. I am incline ...
Jeff Salleh's user avatar
2 votes
1 answer
42 views

SMS not showing up in the actions menu

I have installed and set up the SMS Clickatell extensions and activated the provider on CiviCRM, but SMS doesn't show up in the actions menu of a contact and the batch SMS isn't working. Do you have ...
Ferdi2005's user avatar
  • 103
2 votes
1 answer
26 views

List unassigned Inbound SMS activities

I'm facing the same issue as spidersilk in this old question - Is there a way to add a custom field to the Inbound SMS activity type?. Trying to keep the one CiviCRM instance I support as "out of the ...
wil_SRQ's user avatar
  • 703
2 votes
1 answer
35 views

What Permission should I grant to allow some Contacts to sens SMS's

I have just installed Twilio Extension (to send SMS's) What permission must I grant to enable some Contacts to send SMS's (currently, SMS - schedule/send action is only available to me (administrator)...
Jacques-Marie Moranne's user avatar
2 votes
1 answer
235 views

How do you answer the Opt-In question when applying for a 10DLC (10 digit long code) for sending SMS messages in the United States?

In the United States, you now have to apply for a 10DLC (10 digit long code) in order to send text messages from CiviCRM to your contacts. I recently tried to follow all the instructions to register ...
Jamie's user avatar
  • 1,246
2 votes
1 answer
33 views

How to calculate SMS length, size or number for non-english languages?

Depending on the character table SMS length is variable. CiviCRM from 5.40 can count the number of character but for languages using diacritics the actual size will be calculate differently. How can I ...
Guillaume Sorel's user avatar
2 votes
1 answer
155 views

CiviCRM Integration with SMS Gateway custom API

How to send SMS using the API when the CRM user will open a new case. The SMS gateway has it's own API and I know how to integrate with it. I tried to edit in the code but it's very big what's ...
Rami Ebeid's user avatar
2 votes
1 answer
76 views

How to send a contribution receipt through a text message when receiving a donation

I would like to know if it is possible to send a text confirmation message or a WhatsApp when we receive a contribution from a donor.
Mansoor Raja's user avatar
2 votes
1 answer
64 views

What is the scheduled job linked to Scheduled SMS Reminders?

In CiviCRM 4.5, you are now able to create Scheduled Reminders to be delivered by SMS as well as email. We're having an issue with these reminders, however, I'm not sure which scheduled job triggers ...
Heather O.'s user avatar
  • 1,378
2 votes
0 answers
24 views

SMS number validation

Are there common practices or extensions that could help with validating SMS phone numbers? Not their format, but to validate that the contact really owns that number. For example: as a user, I fill ...
bgm's user avatar
  • 3,431
2 votes
0 answers
17 views

Is there a way to generate a click-through report from a Mass SMS?

Unlike How do I prevent CiviSMS from converting my URLs to longer clickthrough-aware URLs?, I'd like to take advantage of clickthrough tracking in mass SMS's. The links in the SMS message are replaced ...
wil_SRQ's user avatar
  • 703
2 votes
0 answers
46 views

TWILIO CiviCRM SMS Conversations wordpress webhook

I am trying to get SMS Conversations to work using Twilio. I have the outbound SMS working but the responses are not processed (inbound SMS to Civi). The given URL for the Webhook does not work. Is ...
Christopher Tucker's user avatar
2 votes
0 answers
25 views

Mass SMS issue, singular works

Using click a tell extension (4.1) with CiviCRM (5.8.2) When in a contact record can send a SMS with no problem- is delivered straight away. When using 'Mass SMS' and clicking 'Send immediately' it ...
Sez0105's user avatar
  • 21
1 vote
1 answer
79 views

Can you add an sms link to an email?

So when sending an email, insert link allows for types URL, anchor, email & phone (which is very nifty & opens phone app) Is there any extension which adds link type sms? which would open sms ...
LesleyJill's user avatar
1 vote
1 answer
31 views

Sending CiviCRM outgoing SMS on a case

It doesn't appear that CiviCRM can send an outbound SMS via an activity on a case. The outbound SMS activity shows as a normal activity, rather than the send SMS screen. Is this normal / expected ...
Adam's user avatar
  • 479
1 vote
1 answer
238 views

Sending SMS Error : Invalid or missing integration API Key

I just upgraded to 4.7.28 on wordpress 4.9.1 I am trying to setup my Clickatell SMS provider but I am getting a strange error; However I have dobble checked the details and have tested it using the ...
Zeak Smith's user avatar
1 vote
2 answers
249 views

Rotate SMS providers to get around 200 messages per day limit?

According to this twilio page (https://twilio.radicalskills.com/projects/messaging-in-production/1.html#long-or-short-code) - if you send more than 200 SMS messages per day while using a "long code" ...
Jamie's user avatar
  • 1,246
1 vote
1 answer
47 views

SMS and "view in browser"

We communicate with the families we serve via SMS, email has proven much less effective. Is there a way to send via SMS a link to a fully formatted, personalized message? Akin to a "view in ...
wil_SRQ's user avatar
  • 703
1 vote
1 answer
129 views

Still can't send SMS individually via Twilio extension

I keep getting One Message Not Sent A 'From' phone number is required. For more information, see https://www.twilio.com/docs/errors/21603 ... despite having followed all the setup ...
Prónay's user avatar
  • 604
1 vote
3 answers
74 views

Bulk sms is changing my URL

When I send out a bulk sms with an URL, the URL is changed before it is sent out. Original message in template: Hi John! Check out this link: wikipedia.org/somethingfunny Received message on phone: ...
Flying's user avatar
  • 2,291
1 vote
2 answers
96 views

SMS breaks when upgrading to version 2 of extension & 4.6.2 of CIVICRM

SMS API version 1.2 & Clickatell version 2 extensions were added. Clickatell was set as an SMS Provider. Clickatell was working with version 1 of the extension and 4.5.8 of civicrm. When ...
user21507's user avatar
  • 177
1 vote
1 answer
21 views

Using CiviRules to send SMS via Twilio

I have the Twilio extension installed and working for sending individual SMS messages. However, I don't see any way to trigger an SMS message via CiviRules. Has this not been developed or am I missing ...
Daniel Strum's user avatar
1 vote
1 answer
33 views

Outbound Twilio SMS to group - Will send to some, but not all

We have Twilio SMS set up and it works great for the most part. The issue we are having, however, is trying to send to a group of contacts. The group has 137 individual contacts in it. When I try to ...
Margaret's user avatar
  • 121
1 vote
1 answer
51 views

SMS: search v pre-built group (Queue overflow)

I know SMS infrastructure was built off of CiviMail but there is a key difference when building a recipient list from search. Email - schedule/send via CiviMail > creates hidden group SMS - ...
Andy Burns's user avatar
  • 3,681
1 vote
1 answer
23 views

Action "Outbound SMS" from Contact screen not working

Appears to be a new problem, wondering if it's working for other CiviSMS users. It works well when a contact is check-marked in search results and the action invoked from that screen. However if click ...
wil_SRQ's user avatar
  • 703