Questions tagged [sparkpost]
The sparkpost tag has no usage guidance.
33 questions
7
votes
3
answers
370
views
Sparkpost service no longer free - any recommendations?
We have just been informed by Sparkpost that their free service which gave us up to 100k/mo emails with a max of 25k/day will be discontinued. We use the CiviDesk Sparkpost extension 1.3 on CiviCRM 5....
- 965
5
votes
3
answers
295
views
Upgraded to PHP 7.2; no errors but Sparkpost doesn't receive and send CiviMail
I upgraded to PHP 7.2 and received the system warning stating "your SMTP password will not be stored encrypted, and if you have recently upgraded from a PHP that stored it with encryption, it will ...
- 185
5
votes
1
answer
207
views
What is your CiviMail throughput/sending speed with sparkpost?
We've just started using sparkpost to deliver our email, the sparkpost control panel provides some really nice stats and insight into mailing performance as well as how your emails are being treated ...
- 51
4
votes
5
answers
375
views
Has anyone compared the two Sparkpost extension?
Two Sparkpost extensions for Civimail have been released/updated in the last couple of days.
https://github.com/cividesk/com.cividesk.email.sparkpost
https://github.com/proexchange/com.pesc....
- 1,114
3
votes
0
answers
124
views
Permission errors on Cividesk Sparkpost extension
I’m looking for some assistance to debug an issue with the Cividesk Sparkpost extension. At first I thought that the extension was not compatible with Civi 5.8.x, but others report that is not the ...
- 832
3
votes
0
answers
125
views
Cividesk Sparkpost extension aggressively marking contacts "On Hold"
I have the Sparkpost extension working great, but after 3 months of weekly mailings, 225 of my 2000 mailing list contacts have been marked "On Hold." This is a much higher attrition rate than with ...
- 870
3
votes
1
answer
353
views
Sparkpost disable engangement tracking
Has anyone successfully switched off Engagement Tracking on SparkPost?
I did this at https://app.sparkpost.com/account/smtp
But all links are getting converted to http://go.sparkpostmail.com/
- 2,836
2
votes
3
answers
139
views
Configuration page for newly installed SparkPost extension error: Cannot decrypt token. Invalid format
Sorry, due to an error, we are unable to fulfill your request at the
moment. You may want to contact your administrator or service provider
with more details about what action you were performing when ...
- 2,457
2
votes
1
answer
138
views
Upgrade from CiviCRM 5.12.4 to 5.13.5 generates Sparkpost PHP fatal error
We are running Wordpress 5.2.1 with CiviCRM 5.12.4. In trying to upgrade to 5.13.5, the database runs through the updates, but then we get the message: "The site is experiencing technical difficulties....
- 965
2
votes
1
answer
105
views
Why does outbound email stop working after enabling the PHP Mcrypt extension?
On a CiviCRM 4.6.30 / Drupal 7 installation using the com.cividesk.email.sparkpost extension, outbound email stopped working after enabling the PHP Mcrypt extension on the server. This affected both ...
- 2,375
2
votes
1
answer
47
views
Civimail sparkpost extension stats / is my mail being delivered?
We are using the cividesk sparkpost extension on civicrm 5.5.3 and wordpress 4.9.8. In the last few days, we have sent 2 emails to the full list which is about 6,000 emails each, so it should be ...
- 832
2
votes
3
answers
195
views
CiviContribute Thank You Letter not emailed - using CiviDesk SparkPost
CiviCRM 4.7.22
I am trying to send CiviContribute thank you letters by email using this workflow:
Find Contributions > Actions > Thank-you letters - print or email
Invariably, I get the following ...
2
votes
1
answer
49
views
we are trying to set up Sparkpost in CiviCRM, but we are using G-Suite and cant use DNS?
we are trying to set up Sparkpost in CiviCRM, but we are using G-Suite and can't use DNS? So tried to use another method, but when trying to add either Postmaster or Abuse G-suite says those are ...
2
votes
1
answer
52
views
Scheduled job process_mailing does not complete
Running process_mailing scheduled job via 'execute now' starts but does not complete.
The first 200ish mails were sent then sending stopped. Running 'Execute now' a few more times has now sent 330 ...
- 13.7k
2
votes
1
answer
94
views
Civi CRM Sparkpost - pesc.sparkpost - Error Sending Group Subscription Welcome Emails
So, I'm using the com.pesc.sparkpost CiviCRM/Sparkpost integration extension. It is working really well so far for just about everything except for the welcome email for mailing list group ...
1
vote
3
answers
84
views
Getting into the inbox with Sparkpost
During testing of sparkpost we are getting into the inbox with gmail, yahoo and aol, but not with microsoft. We are getting an 8 on microsoft's bulk complaint level which AFAIK is associated with the ...
- 2,525
1
vote
1
answer
75
views
What is the cause of Error: Call to undefined function civicrmVersion() in sparkpost_civicrm_check()
Drupal 7.59 Civi 5.1.2 PHP 7 MariaDB 10.1 Debian 9
If our users access "example.com/civicrm" without first logging into Drupal, they receive a generic white page with the message "Error
The website ...
- 780
1
vote
1
answer
53
views
Failure in setting up Sparkpost for outgoing mail
I've created a sending and bounce domain on Sparkpost, ccrmmail.vietfeir.com. This domain has been verified by Sparkpost. I have an api key with all grants. When I try to save and send, I get this ...
- 996
1
vote
1
answer
48
views
Is there a way to re-send failed transactional emails using SparkPost email extension?
Have been using the com.cividesk.email.sparkpost extension (v1.1) successfully on Civi 4.6.30 . Recently had an issue due to installing PHP mcrypt on the server, which caused the extension to be ...
- 2,375
1
vote
2
answers
180
views
Sparkpost Cividesk integration - processing of bounces
I have installed the Cividesk Sparkpost extension and am able to send mass mailings with CiviMail via my Sparkpost account (REST API).
However, CiviCRM apparently doesn't process bounces.
Would I ...
- 105
1
vote
1
answer
23
views
CiviMail --> Sparkpost -- Invalid links in header & footer
I've installed CiviCRM 5.37.2 on a WordPress website, set up a new email address, got the DNS records working, Sparkpost is happy, did a tiny test email blast, which flowed through CiviMail and ...
- 763
1
vote
1
answer
71
views
CiviCRM Slow Bulk Emails to Sparkpost via Rest
Hopefully someone can help..
First the particulars:
CiviCRM 5.1.2 / Wordpress
Sparkpost Extension: 1.1
Mailer Batch: 0
Mailer throttle: 0
Mailer job: 1000
Mailer Cron: 8
It appears that when ...
1
vote
1
answer
97
views
CiviMail and Sparkpost Bounces Not Updating email address "On Hold"
We have been using the SparkPost extension (civi desk) about a month and it is sending emails fine. However, it may not be processing bounces completely and/or I do not understand how it works. If ...
- 608
1
vote
0
answers
46
views
Unable to upgrade to SparkPost 1.4 - Parse Error
I get an error when upgrading to SparkPost 1.4 - Have raised an issue on the project but hoping someone can advise how to apply a patch locally to get it working:
https://lab.civicrm.org/extensions/...
- 83
1
vote
0
answers
44
views
Missing email replies
We are using CiviCRM 15.4 on Drupal 7.
We are using the Sparkpost extension to send bulk emails through sparkpost.
This all works great, we get nice mail tracking and reports.
My users also want ...
- 317
0
votes
1
answer
34
views
75% bounce rate ("syntax") — irrespective of mail service
Civi 5.76.2 / WordPress
Starting last week, a mailer returned a bounce rate of around 75% (in this case, a little over 6K addresses), all of them uniformly 'syntax'. I exported them into a new group, ...
- 175
0
votes
1
answer
37
views
Unable to Add User
I am trying to add another user to my site. I am on Spark and with civihosting. When I click "create new account," I am redirected to a page that says "The website encountered an ...
0
votes
2
answers
38
views
Why can't I download spark?
I entered all my information in the sign-up area and it comes up with the following: The website encountered an unexpected error. Please try again later.
- 1
0
votes
1
answer
56
views
Failure in setting up replies mailbox
CiviCRM 5.14.0
I am using the Sparkpost extension
This is a new site in testing phase
I have set my from email address to be: "Site Administrator" This domain has been verified by Sparkpost and is a ...
- 996
0
votes
1
answer
217
views
Limitations for sending emails [duplicate]
We are running a mass mailing from CiviCRM using the Sparkpost Extension. The cron job will only send 400 emails per execution. Is this a limitation of CiviCRM? How do we increase it?
Environment:
...
- 754
0
votes
1
answer
55
views
Sending one copy of each CiviMail campaign to a specific email address?
I have been asked to generate one copy of each mailing sent to go to a specific mailbox (say [email protected]) that they will check for validation of emails sent (with content comparison) versus ...
- 1,499
0
votes
1
answer
18
views
Send Scheduled Mailings Failure / CiviCRM Spark - Failing Job
No scheduled mailings are sent, logs reporting:
Entity: Job Action: process_mailing
Summary" Finished execution of Send Scheduled Mailings with result: Failure, Error message: Array ( [content] =&...
0
votes
1
answer
85
views
sparkpost email config
Trying to set up Sparkpost for Civicrm 5.12.0 / WP 5.1.1 / php 7.2
I was trying the cividesk extension but I'm on the EU server and can't figure out the fiddling needed to access that just yet.
So I'...
- 111