Questions tagged [stripe]

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Stripe - recurring contrib not in Civi

We've set up Stripe as our payment processor. Non-recurring/renewing memberships and contributions work fine and Civi is updated accordingly. Everything seems correct when creating a new recurring ...
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12 views

CiviCrm stripe member payments with contribution amount - certain UK banks use app to confirm issue amount shows as zero

I am using Drupal 9.3.9 (PHP 7.4.28), Stripe 6.7.1, mjwshared 1.2.2, sweetalert 1.5, Contribution cancel actions 5.41.1, firewall 1.5.1 turned off contributiontransactlegacy 1.5.1 as I understand its ...
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1 vote
0 answers
35 views

The crt file in the stripe extension keeps changing

I run 4 different instances of CiviCRM on very similar Digital Oceans Ubuntu droplets but on one of them I periodically get the error in the system status: Unexpected error communicating with Stripe. ...
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1 vote
2 answers
41 views

Stripe Error Popup

During a test of the system, I am trying to run the card and Test cards do not work as it says the link either test or live the stripe demo cards do not work. I have to test on my own card. I type all ...
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1 vote
0 answers
26 views

Stripe Error: Transactions Won't Process Unless You're An Administrator

Stripe transactions are giving the following error for every role except Administrator: "jquery.min.js:4 POST https://xxx.org/wp-admin/admin.php?page=CiviCRM&q=civicrm%2Fajax%2Frest 403&...
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27 views

How can I revert Stripe payments to automatic capture?

We've been using CiviCRM to accept donations via PayPal and Stripe for some months now. This has mostly been successful; but, in the last few days, all Stripe payments are failing because Stripe wants ...
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1 answer
20 views

Membership Start date and end date does not exist for recurring contributions(of type member dues)

I have an issue wherein if someones selects recurring option for member dues, it does not show membership start and end date. Is that a normal behaviour ? CiviCRM 5.40.3 Payment Processor - Stripe
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  • 831
1 vote
1 answer
23 views

Registration button not shown when CiviDiscount results in zero amount to pay

having the same issue as linked below - while using current stripe extension: I've got 100% discount, PayPal and the register button does not show for civiEvent, how do I get it to show? so if ...
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  • 137
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0 answers
14 views

Stripe integration, Some transaction passe in Stripe Correctly but many stay unprocessed in the CRM on recurring donations

There are a bunch of recurring donations that show a status of incomplete even though they were completed in Stripe. How do I now link the payment in ChabadSuite? Why does this happen? We have been ...
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10 views

recurring donations that show a status of incomplete even though they were completed in Stripe

I have a bunch of recurring donations that show a status of incomplete even though they were completed in Stripe. Why does this happen?
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2 votes
2 answers
24 views

Stripe Contributions from an External Site

I'm about to set up Stripe as a Civi payment processor and was wondering, if we have other non-Civi sites that take donations (Stripe charges), will those automatically be imported as Contributions in ...
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0 answers
32 views

Stripe credit card updates and customer service any good?

We're seriously considering switching form PayPal to Stripe because PayPal's customer service is outright horrible (e.g. three times now they have simply closed our support case without any resolution ...
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  • 694
2 votes
0 answers
31 views

Why doesn't the Stripe extension create financial records for fee amount?

We are planning on changing our payment processor from PayPal to Stripe. When I exported the Accounting transactions to import into QuickBooks, I noticed that the Bank Fees aren't created for the ...
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0 votes
0 answers
23 views

Civicrm Stripe Add on - Invalid request

After an update to a wordpress/ civi install (now wp version 5.8.1, CiviCRM 5.39.0) I am unable to take stripe payments for events. (Using Stripe Payment Processor 6.6.2) I have turned on debugging ...
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  • 23
2 votes
2 answers
59 views

How to set Stripe test mode on both Stripe & Webform-CiviCRM

I am attempting to test a webform that renews membership. I have set Stripe dashboard to 'Test mode' but when I submit a test credit card (4242 etc) I get tbe message from Stripe 'Your card was ...
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  • 4,244
0 votes
0 answers
14 views

Call Stripe `importsubscription` API from external Wordpress plugin

I'm writing a custom Wordpress plugin to integrate Stripe subscription on Gravity Forms to CiviCRM. I called the Stripe importsubscription API. add_action('gform_post_subscription_started', function($...
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  • 71
0 votes
1 answer
26 views

How to import recurring payment data from Stripe and GoCardless so that it updates memberships?

I'm setting up a new CiviCRM site and importing a few thousand contacts and membership records from a bespoke legacy database. Many of the payments for the memberships are handled by Stripe or ...
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  • 3,574
1 vote
0 answers
19 views

Need help to address Error: "Could not load payment element - Is there a problem with your network connection?"

Our charity Touching Base (www.touchingbase.org ) uses CiviCRM on Wordpress, with Stripe as our payment processor. Everything is updated to the latest version, but when opening our CiviCRM Membership ...
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2 votes
0 answers
22 views

Can't complete payment for event registration when approval is required

I've set up an event on my site, where members are allowed to register but registrations must be approved. The registration process goes fine. I then change a registrant's status from "Awaiting ...
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0 answers
43 views

Event registration cookies error when registering additional participants

If I try and register an additional participant, I get the cookies error. It works as expected if I just register 1 person. Here is the report error: ***ERROR*** message: We can't load the ...
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  • 2,864
2 votes
0 answers
34 views

How can I add auto-renew to an existing membership?

If I have a member sign up for a membership, but neglect to select auto-renew, yet that was the intention, how can I go after the fact and put them on auto-renew? We are using stripe. I see in stripe ...
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  • 121
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0 answers
31 views

System Status: Critical after upgrade to 5.38

Some concerning issues after the upgrade to 5.38 in my WordPress installation: A "critical" level warning about system status, but The system status page isn't loading (I've given it a full ...
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  • 135
0 votes
2 answers
54 views

Getting error when entering valid credit card and cvv

When people try donate at this page they are getting a pink bar underneath the credit card entry line that says "Error" no other info on type of error. Credit card and and cvv are valid. ...
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2 votes
0 answers
15 views

Two contribution pages on the same page? (or a way to work around limitatin on recuring contributions)

I am using WP Version 5.7.2 and CiviCRM V 5.37.0. I would like to give potential doners a single donation page with the choice between using stripe or donating with crypto. But the option to enable ...
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4 votes
1 answer
50 views

How do I enable recuring donations when I have two payment processors enabled, one which supports recuring donations and one that does not?

I am using WP Version 5.7.2 and CiviCRM V 5.37.0. The two payment processors are Stripe and BTCPay. BTCPay obviously does not support recurring payments (not really a thing with cryptocurrency atm) ...
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0 votes
1 answer
32 views

Stripe card number field not showing since upgrade to 6.6

The block to enter credit card info is not showing up on my registration form so when submitted it does not go to Stripe... Civi 5.36.1 Drupal 7.80
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1 vote
1 answer
42 views

How to solve uncaptured payment "Stripe Payments with Caldera Forms"

my problem is when I pay a contribution using Stripe and Caldera forms, i receive in Stripe account the payment is not captured. I have tried paying the contribution directly without using the caldera ...
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  • 93
1 vote
1 answer
41 views

Recording of refunds for an event

For an upcoming event, I gave a number of our members refunds using Stripe. These refunds were recorded in the personal dashboard of each member, but they still appear as paid attendees for the event, ...
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  • 11
3 votes
0 answers
43 views

Initial discounts for memberships or recurring payments

After leaving Paypal for Stripe, I am trying to get my members to re-build their recurring payments (memberships). To incentivize them I am trying to give them an initial discount on their first ...
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1 vote
0 answers
43 views

Contribution Error: "failed to update contribution in database"

UPDATE. I'm not posting this as an answer since it provides none. When 5.34 became available, I tried an update on this site and the problem went away. I guess there was an issue with 5.33.2. I'll ...
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  • 565
0 votes
2 answers
75 views

Does Stripe and CiviCRM work on Drupal 8 and Webform?

I have installed: Stripe 6.5.5; CiviCRM 5.32.2; Drupal 8.9.11; Webform 6.0.0; Webform_civicrm 8.x-5.0-beta4. When I try to make a (test) Donation payment I get the error: Error Unable to complete ...
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1 vote
0 answers
30 views

My URLs for contribute & member forms all automatically redirect the user to homepage, any help please?

There's not an obvious reason why this has begun happening as I carried out no changes to CiviCRM at all in the time between the last successful transaction (5 December) and the day I was alerted to ...
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1 vote
2 answers
39 views

Can't pay for Civi Event using Stripe

I am trying to configure CiviEvent, but have a problem and don't know where to look. I have two test sites, as far as I can see both configured the same. CiviCRM 5.29.1, Stripe 6.5.1. Simple test ...
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1 vote
1 answer
20 views

Webform Contributions Error Since Last Update

Running Civi 5.28.0, I have recently upgraded Stripe Extension : STRIPE PAYMENT PROCESSOR to 6.5.1 MJWSHARED to 0.9.4 Since then, payments via webforms fail in unexpected Error. How can I retreive a ...
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0 votes
1 answer
48 views

Contribution Page Time to Submit

Our contribution pages are not as fast as I would expect. What is the expected time people see to submit a CiviContribute page out of the box? Up until recently, it was reliably within 20-25s using ...
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  • 2,864
1 vote
1 answer
50 views

Setting up Stripe payment gateway

Which url do you use: api.stripe.com or api.stripe.com/v3? I'm wondering why - even though it works fine - I have this url because I can't find any reference to /v3 in the Stripe documentation.
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3 votes
1 answer
57 views

Do Stripe webhooks work for refunds issued via the Stripe website?

Webhooks are working fine for Stripe payments. Refunds issued for events that were cancelled are showing an error on the Stripe account. Should refunds issue calls to Civi for the transaction?
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  • 1,139
0 votes
1 answer
126 views

How to show a CSS class of a contribution form based on Stripe iFrame element via jquery?

I would like to add a jquery in my extension, as I enter the card details on the stripe, the submit button should show, otherwise hide. Since the new stripe element is served on an iFrame, I am ...
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  • 2,836
2 votes
1 answer
46 views

Recurring payments being set to pending - Stripe

I've inherited a CiviCRM 5.21.0 install on Wordpress, using Stripe to process membership payments. When a member chooses the "recurring payment" option on signup (Please renew my membership ...
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0 votes
1 answer
52 views

CiviContribute adding $200 even to every transaction

CiviCRM 5.24.4/WP 5.4 Some freakish behavior going on with CiviContribute and Stripe processing. Based on Stripe logs, it looks like its originating with CiviContribute. Everything worked for at ...
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  • 135
0 votes
1 answer
31 views

(Stripe) CRM_Core_Payment_Manual::setAPIParams() Fatal Error

CiviCRM 5.24.4/Wordpress 5.4 Getting hourly alerts from Cron, pertaining to some kind of API failure with Stripe. I suspect it has to do with the version-setting, but I'm unclear on how to address ...
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  • 135
0 votes
1 answer
17 views

Stripe Settings not there . .

CiviCRM 5.24.4/WordPress 5.4 Need to sort out Stripe webhook settings, but Administer>CiviContribute>Stripe Settings just takes me to the main admin page. Nothing there at all. Anybody know why this ...
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  • 135
2 votes
1 answer
36 views

Including Premiums section breaks Contribution Page when using Stripe

The "Make Contribution" button fails to load confirmation page. We had recently added a captcha and a premium section to the page, so tried disabling them. We found that the premium section was the ...
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  • 23
2 votes
1 answer
42 views

Pausing a autorenewal membership

with the current covid-19 situations and mandatory closures, we are investigating ways to 'pause' autorenewals. The idea being that members who have paid for part of this month's memberships will get ...
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  • 135
2 votes
1 answer
53 views

Getting Stripe Webhooks working

I'm using Stripe Payment Processor 6.3.2, MJWShared 0.6 on Civicrm 5.23.2 with Wordpress Multisite. I've used the Wizard to instal webhooks in Stripe. I'm now getting a warning in CiviCRM System ...
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1 vote
0 answers
38 views

Stripe issues: requires_capture

Most transactions are fine, but some cards are starting to come up with some kind of deadlock between Stripe and Civi. They leave an unresolved $1 charge in Stripe and fail on the Civi side entirely, ...
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  • 565
1 vote
1 answer
58 views

Stripe/GoCardless Payment Processor payouts - Accounts reconciliation

I understand this isn't strictly CiviCRM, but it's more a question to the community in how they work with the payouts of the popular payment processors Stripe & GoCardless. As I understand it, ...
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  • 455
5 votes
1 answer
141 views

Stripe Authorises payment before form validation causing problems

CiviCRM 5.17.4 Drupal 7.67 Stripe 6.2.2 Our problem is we have a fairly complicated booking form with quite a few required fields and a stripe payment option. When a client opts to pay by stripe, ...
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2 votes
1 answer
78 views

Stripe processor: payment going through but registration is not! "Could not find valid value for id"

I'm on Joomla 3.19.13 with CiviCRM 5.18.2 and using the Stripe Payment Processor 6.2.2. This seems to be a problem popping up on Wordpress sites (https://civicrm.stackexchange.com/search?q=Could+not+...
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  • 533
2 votes
1 answer
44 views

How can webform load billing block information for a specified user?

The context is a staff member taking a phone call from a member and then filling in a webform including a payment for them. The webform is added to the actions menu so the webform is passed '?cid=XXX'...
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  • 10.8k