Questions tagged [tracked-links]

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Links in tracked mailings munged in 5.72.x?

On upgrading to 5.72 and then 5.72.1 on a Joomla 4.4.3 site the links in Mosaico and standard mailings are munged when tracking is enabled. For example: https://domain/index.php?option=com_civicrm&...
Bryan's user avatar
  • 543
0 votes
1 answer
16 views

How Do You Generate a Report for Number of Mail Clickthroughs and What The Most Popular Links Were For a Campaign

Here is the scenario: We send daily news updates, they are all assigned the same campaign. I want to be able to see what was the most clicked URL for a given campaign. Currently I have to export the ...
themak's user avatar
  • 3,411
1 vote
0 answers
59 views

mailto links in mailings go to blank page

anyone seeing an issue where mailto links in mailings don't open a new email dialog when clicked on, but instead open a blank page? I'm assuming this is due to the URL tracking not converting it ...
MtnPavlas's user avatar
  • 846
3 votes
1 answer
72 views

How to track contribution from a mailout sent from civimail?

I am trying to see how many contribution has been generated as a result of the recent mailout I sent from civimail. What is the best approach to setup and track this please? Thanks
Tapash's user avatar
  • 2,992
1 vote
2 answers
65 views

Why would an email have much lower open rates in the final part of an A/B test, but only in Gmail?

Recently, we sent an A/B test using Mosaico, which showed a unique open rate of about 27% for Gmail addresses. The final mailing, which was identical other than being sent a few hours later, had an ...
Lars SG's user avatar
  • 4,063
5 votes
2 answers
347 views

CiviMail tracked links in WordPress site are marked down by Mail Tester

I have CiviCRM (5.21.2) installed on WordPress site. When testing our CiviMail messages on https://www.mail-tester.com/ we are marked down by 1.7 when we use tracked links. If we turn off tracking, we ...
Heather O.'s user avatar
  • 1,378
1 vote
2 answers
163 views

Conversion tracking with Google Ads on Thank-you pages

My organisation got accepted for the Google Ads Grant. There are several benefits that we can only unlock if we are able to set up conversion tracking. I am trying to get my head around how this would ...
user7275's user avatar
  • 145
2 votes
1 answer
25 views

CiviMail *only some* Tracked Click Throughs not Redirecting properly

We have a problem with tracked click trough links ending up in a 404 Page not Found but only when the target URL ends in a hyphen. e.g. we link to something like and end up nowhere: https://mysite....
Wim van Meurs's user avatar
7 votes
2 answers
256 views

Track URL containing tokens in CiviMail

Is it possible for CiviMail to track embedded URLs? For eg, I've a URL which contains contact id and checksum tokens in it. I need to check how many users have clicked the URL from the email. URL to ...
jitendra - fuzion's user avatar
4 votes
1 answer
412 views

CiviMail Reports is not tracking email opens

I am using civi 4.7.29 on Wordpress 4.9.4 I noticed that civimail reports is not tracking the email opens after multiple sends. It is just showing "0". In the screen shot, you can see where it is ...
fdarn's user avatar
  • 107
3 votes
1 answer
221 views

Email Link Tracking not working.

I am using Civi 4.7.22 on Wordpress 4.8.1 I am having problems with the link tracking. In both the email template preview and the actual sent email, links are going to a 404 Error page when tracking ...
fdarn's user avatar
  • 107
1 vote
1 answer
113 views

Tracking external contribution sources

Is it possible in CiviContribute to track multiple external (non-CiviCRM) sources of contributions to a single form? I've used other systems where I could create a source code for, say, a banner ad ...
imbwaldo's user avatar
3 votes
1 answer
119 views

Tracking links that have been added via tokens

I have created a token using hook_civicrm_tokenValues that inserts content into a CiviMail. The content includes URLs that we want to track. As I understand it (and I don't understand it very well) ...
michaelmcandrew's user avatar
2 votes
2 answers
127 views

Tracking on Civimail suddenly stopped working

Morning all Civi 4.7.14 Wordpress 4.7.5 Using Mosaico (the original one) All's been going fine for months and months.. suddenly the tracking has stopped working. The emails are being received..just ...
Robinnz's user avatar
  • 403
3 votes
0 answers
56 views

CiviMail click tracker URL includes web root [duplicate]

When composing CiviMail messages and enabling click tracking, CiviCRM is building URLs like http://example.org/public_html/wp-content/plugins/civicrm/civicrm/extern/url.php?u=106&qid=6870. ...
universalhandle's user avatar
1 vote
1 answer
43 views

Tracked Opens No

Track opens stopped working recently. Clicking on tracked opens gnerates the following error message: Fatal error: Class 'Database' not found in /home/xxxxxx/public_html/includes/bootstrap.inc on ...
Shai's user avatar
  • 609
2 votes
1 answer
13 views

CiviMail links with to many clicks from only two people

In a recent CiviMail out, I had one link with 226 clicks but only 9 unique clicks. Two people made up the majority of those clicks. It hasn't happened again, just wondering if this is a recurring ...
C.Pickles's user avatar
1 vote
0 answers
59 views

CiviEvent URLs - differ between Dashboard & Manage Events

I'm not sure when this broke, as I was just alerted to it. Running Drupal 7 and CiviCRM 4.7.6. Events receive differently structured URLs in Manage Events and Events Dashboard. Manage Events shows ...
Friendswood Tech's user avatar
3 votes
1 answer
59 views

What is the timeout period for links in Civimail? Can it be extended?

We send out a newsletter in Civimail, with links to our main website which is a different domain. We are using 'track click throughs' so the link, when clicked, goes via Civi first. However, the ...
Andy Clark's user avatar
  • 4,835
2 votes
2 answers
86 views

CiviMail Tracked Click Throughs not Redirecting

I am using CiviCRM with Drupal 7 (latest version). After upgrading to CiviCRM 4.7, the Track Click Through links in my mailings have stopped redirecting. They just go to the custom CiviCRM URL's, but ...
The Amateur's user avatar
0 votes
0 answers
89 views

Mailings: Error 500 with Click Through Tracking

I get an error with tracked urls in mailings. When the user clicks the link inside the mail, he gets a page telling him "error 500". If error reporting is on in php, I get following error: Fatal ...
Tiggr's user avatar
  • 223
4 votes
1 answer
142 views

Integrating CiviMail tracked links with Google Analytics

I'm in the process of cleaning up our analytics tracking, and I've realised that one of the gaps we have is between the tracked links in our CiviMail mailings and Google Analytics. The main thing we ...
liblogger's user avatar
  • 1,004