Questions tagged [upgrade]

Questions related to civicrm upgrades or updates

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votes
1answer
25 views

CIVICRM Update to 5.13.5 triggers 'CiviCRM requires PHP 7.0.0' on PHP56

I am trying to move a CIVICRM installation up to the 'last' PHP56 supported release which I believe its 5.13.5 however it triggers the PHP7 check expected from 5.14 onwards? So after running: drush ...
1
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1answer
22 views

System Status reports incorrect version number after update stall

I've tried to perform an update from 5.16.1 to 5.17, and the update script at /civicrm/upgrade?reset=1 stalled right at the end of the progress bar. After waiting many times longer than the whole ...
2
votes
1answer
29 views

Upgrade from 5.9 to 5.16 in Drupal - upgrade script won't run

I have Drupal 7 on Krystal Hosting, with CiviCRM v5.9 and trying to upgrade to v5.16. I've followed the upgrade steps on the docs.civicrm.org site and got to the step where it says, "Or, point your ...
1
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1answer
15 views

Data Not Showing Up After Upgrade

We upgraded a site from 5.14.x to 5.16.3 and we are now seeing strange issues where some data is clearly in the system but it is not showing on the screen. For examples, if you edit an address you ...
2
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1answer
40 views

upgrade of civicrm fails with parse error

I have a wordpress site with the civicrm plugin installed. We are still on 4.6, the latest in that branch. But we wanted to try out the latest version, which is 5.16. I cloned the site and in that ...
2
votes
1answer
41 views

CiviCRM Log Viewer 1.2 not working after upgrade from CiviCRM 4.6 to 4.7

CiviCRM Log Viewer 1.2 not working after upgrade from CiviCRM 4.6 to 4.7, what do I need to change for it to work again? Error message (I took out root dir info) Unable to read entries from logfile ...
1
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0answers
28 views

how to import/Export data from old version to updated version of CiviCRM

recently I have updated my CiviCRM Plugin in Wordpress.Now how can I import/export data of the old version to the new version?
1
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0answers
12 views

State/Province Field - Searching drop down menu with keyboard

Recently upgraded from 4.6.17 to 5.11. My staff uses the keyboard to search and select from the drop down menu in the "State/Province" field when entering data. Before the upgrade, the keyboard ...
2
votes
1answer
99 views

Upgrade from CiviCRM 5.12.4 to 5.13.5 generates Sparkpost PHP fatal error

We are running Wordpress 5.2.1 with CiviCRM 5.12.4. In trying to upgrade to 5.13.5, the database runs through the updates, but then we get the message: "The site is experiencing technical difficulties....
0
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0answers
32 views

Error after upgrading to latest CiviCRM version

After upgrading, I see the following message appear: Strict warning: Declaration of DB_common::raiseError() should be compatible with & PEAR::raiseError($message = NULL, $code = NULL, $mode = ...
1
vote
1answer
17 views

Conditions and Action disappeared from Civirules during upgrade

I found that the actions weren't happening in Civirules and on investigation I found that all the conditions and actions were no longer there. I'm assuming that this happened during an upgrade where I ...
1
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1answer
43 views

Database Syntax Error when attempting upgrade

I have a website that is on Drupal 7 and I am attempting to upgrade the version of Civi from 5.10 to 5.13 but when I attempt to upgrade it, I'm receiving the following error: Database Error Code: ...
0
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1answer
37 views

wordpress Upgrade 5.2.2 to 5.14 fails with UPDATE civicrm_msg_template error

I've had this problem previously on another site going from 5.2 to 5.10 and was helped here : "Upgrade 5.2.2 to 5.10.4 fails with UPDATE civicrm_msg_template error" with lines to comment out from CRM/...
0
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1answer
35 views

Problems Upgrading Mosaico 2.0 to 2.1

Mosaico 2.1 has just been released. When I tried to upgrade from Mosaico 2.0 to 2.1 I got several errors as follows: Unable to remove directory /sites/default/files/civicrm/ext/uk.co.vedaconsulting....
1
vote
1answer
36 views

CiviCRM Database Upgrade White Screen

I have followed the instructions located on the CiviCRM Website to a fault. https://docs.civicrm.org/sysadmin/en/latest/upgrade/drupal7/ The files are a fresh install and the Status Page tells me to ...
1
vote
1answer
21 views

Fatal error: Class 'DB_DataObject' not found in /sites/all/modules/civicrm/CRM/Core/DAO.php on line 49

After upgrading to 5.13.4 all of Civi has disappeared to be replaced with the error Fatal error: Class 'DB_DataObject' not found in /var/sites/c/[site]/public_html/sites/all/modules/civicrm/CRM/...
2
votes
2answers
78 views

DB upgrade utility stalls at 5.11.alpha1

I was updating from 5.9.0 to 5.13.2 and the DB upgrade utility stalled at 5.11.alpha1. Anyone else have this experience? How can I troubleshoot? (Did not have this problem with our dev site.) Joomla ...
2
votes
1answer
66 views

Cautionary Tale: Drupal 8.7.0 upgrade

Don't do it yet. We had an issue where the drush updb failed. A fresh install then drush updb did work but simply updating drupal and civicrm with composer then running drush updb left database in a ...
0
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0answers
50 views

Transaction integrity error: Expected to find active frame thrown in Manager.php

After upgrading CiviCRM on Drupal 7.65 from 5.11.0 to 5.13.1, and then testing a CiviContribution form with a discount code (test code for a 100% deduction) from CiviDiscount 3.7, I am getting the ...
2
votes
1answer
52 views

Upgrade from 5.11.0 to 5.12. failing database update - solution found

I'm failing because mysql doesn't like characters in a city name: UPDATE civicrm_state_province INNER JOIN civicrm_country ON civicrm_state_province.country_id = civicrm_country.id SET ...
0
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1answer
11 views

How do I upgrade flexmailer?

I have flexmailer 0.2-alpha2 installed. Extension directory says 1.0-beta1 is available, but CiviCRM extension manager does not offer that as an update. How to proceed?
0
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1answer
33 views

Split Data from Wordpress Database

On my initial setup, I had installed CiviCRM onto the same database as the Wordpress installation. Now I want to split this as I am migrating the website and would rather backup and have a copy of the ...
0
votes
1answer
64 views

“System Status: Error” I updated to CiviCRM 5.12.0 hosted on WordPress internally on a QNAP TS-251+ Server. Where do I go from here?

System Status: Error Cron Not Running (CiviCRM Homepage says "Loading...) Configure Default Mailbox (CiviCRM Homepage says "Loading...) Complete Setup (CiviCRM Homepage says "Loading...) MySQL utf8mb4 ...
0
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0answers
36 views

Upgrade from 5.10 to 5.12 contact images no longer appearing

I'm wondering if anyone is experiencing a similar issue. I upgraded to 5.12 this morning and now it seems contact images are not displaying... I grabbed the url /wp-admin/admin.php?page=CiviCRM&...
3
votes
2answers
141 views

Weird issue when upgrading to 5.12 - errors re deleting a payment processor type

I don't know why it would want to delete a payment processor type, but it did. I ended up clearing the civicrm cache again and running the upgrade again - this time with no issue.
1
vote
1answer
38 views

CiviCRM upgrade can't find core module in Drupal

I'm trying to run a civicrm core module upgrade on a drupal 7 site. I follow all of the posted instructions, but when I run the civicrm/upgrade I get a white screen. When I return to the drupal ...
0
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1answer
29 views

Civimail gives a blank page

Upgrading to Civi 5.11.0 in a Joomla 3.9.4 site (with templates & cache flushed) has left Civimail (via New Mail or Reuse) producing only blank pages (with menus and Civi's footer). There is no ...
1
vote
1answer
34 views

How can I create a copy of my CiviCRM site?

Upgrade instructions include: Use your backup to create a copy of your site (directories and database), and ensure that this copied site works correctly. How can I create a copy of my CiviCRM ...
2
votes
1answer
97 views

Can I upgrade a drupal 7 + civi site to drupal 8?

There is maybe a simpler path but this worked for me. Documenting this here since I don't know where else to put it.
1
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1answer
53 views

Upgrade 5.2.2 to 5.10.4 fails with UPDATE civicrm_msg_template error

Wordpress 5.1 This is similar to Upgrade script (5.0.1 to 5.4.1) / DB Syntax error - UPDATE civicrm_msg_template SET msg_text for which I don't understand the solution - if in fact one was provided. ...
2
votes
2answers
46 views

Detail instructions on manually updating message templates (5.9.0 to 5.10.4)

We just updated our CiviCRM (Wordpress) from 5.9.0 to 5.10.4. Prior to the associated database upgrade, I got this message about having to upgrade our customized message templates. I screen copied the ...
6
votes
2answers
42 views

What is the best way to raise awareness of a extension upgrade that breaks core fuctionality, e.g. all the menus went away?

On Friday one of the extensions, summaryfields popped up showing there is an upgrade available. Well, for many, this upgrade causes all the civi menus to go away. So while people should never ever ...
2
votes
1answer
58 views

DB Error: unknown error when accessing any report menu after upgrade to 5.10.0

I have just updated CiviCRM under Joomla! from 4.7.6 to 5.10.0. The upgrade went well, with no issues. I have following the instructions on the page "Upgrading CiviCRM for Joomla". I can use CiviCRM ...
4
votes
0answers
25 views

Why when upgrading civi via drush I always get You are already upgraded to CiviCRM version-I'm-upgrading-from?

I saw a bug out there on this but it's old and claims to be fixed. I keep thinking the next time I do an upgrade, it'll be fixed. So for example: upgrading from 5.9.1 to 5.10.0 drush civicrm-...
1
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0answers
55 views

System Status: Error after upgrade to 5.10.0

I upgraded from 4.4 to 5.10.0 (WordPress). Upgrade seemed to go fine. Now when I go to the home page for CiviCRM, I get a blank page with System Status: Error in the footer (in pink). There are no ...
1
vote
1answer
36 views

Change email address

We are transitioning from an older version (4.1.5) of CiviCRM to a newer version (5.8.2), and the email address is old (2 staff people previous to me) - how do I update it?
1
vote
2answers
34 views

Joomla move to another server/test env

I administer a website for a small local charity which has Civicrm 4.7.6 / Joomla 3.6.4 with php 5.6. I am wanting to upgrade all 3 to latest versions. In order to do this i need to create a test copy ...
1
vote
2answers
88 views

DB Error: no such field after attempt to upgrade from 4.7.14 to 4.7.19

I'm administrating an not-often-maintained site and seeing that 4.7.14 is reaching end-of-life, i attempted to upgrade it to 5.9.1 (a brainless reckless move). The upgrade went as usual but stopped ...
2
votes
2answers
79 views

CiviCRM 5.9.1 Cannot Read Database Information

CiviCRM 5.9.1 WordPress 5.0.3 PHP 7.2 Upgraded after migration between servers from 4.7.29 w/o issue. When I went inside the CiviCRM it asked me to redo everything like a new install. I went to the ...
4
votes
2answers
112 views

CiviCRM 5.9 upgrade

I just finished the upgrade, and I'm getting an error list at the top of some panels consisting of a series of identical messages: Notice: Undefined index: name in CRM_Core_SelectValues::...
1
vote
1answer
43 views

when upgrading should i delete all files AND all folders in templates_c directory?

I am following the wordpress upgrade procedure here: https://docs.civicrm.org/sysadmin/en/latest/upgrade/wordpress/ the instrucutions say to clear cached files by removing all files in the ...
2
votes
0answers
41 views

Network Error Related to CiviCase After Recent Upgrade to 5.8.2

I am new here and not an IT person so hopefully I ask this question correctly and with enough detail. We upgraded over the weekend from CiviCRM 4.7 to 5.8.2 (drupal) and each time I login to the ...
2
votes
1answer
49 views

Upgrading WP to 5.0.1 deletes civicrm uploads folder

When upgrading a WP multisite to 5.0.1, it completely removed contents within the civicrm uploads directory. I then restored the folder from the backup and all worked. But this is weird, does anyone ...
1
vote
1answer
44 views

Quicksearch “name/email not found. Did you mean to search by name/email instead ?”

After a Civi update from 4.x to 5.8.1, quicksearch stopped searching on email addresses when using the name/email option (the first and default option in the dropdown). It returns no results, and ...
4
votes
3answers
76 views

How to manually trigger update hook for an extension?

Question: When upgrading an extension from the UI on Site A it will update the files and run the update hook. How do I manually execute the update hook for the extension on the other Site B, C, etc? ...
5
votes
3answers
95 views

What is the recommended upgrade increments to CiviCRM 5.7 from CiviCRM 5.0?

I've done lots of CiviCRM upgrades over the years in Drupal but I've had CiviCRM complain in the past if I skip too many versions so I'm being a little overcautious maybe. I have a Drupal 7 / CiviCRM ...
1
vote
1answer
42 views

recent CRON error on WP - after upgrade to 5.6.x

Recently updated to 5.6.1 (skipped a couple of the 5.x versions but the rest of the upgrade seems to have been successful). Running WP 4.9.8 / php 7.1.5 After the update I started getting 'Cron not ...
3
votes
1answer
70 views

Unable to create InnoDB tables. MySQL InnoDB support is required for CiviCRM but is either not available or not enabled in this MySQL database server

I'm trying to install an old CiviCRM version on Drupal 6, the purpose is to migrate an old database data to the latest CiviCRM version, but I'm getting this error when I try to install CiviCRM in a ...
1
vote
2answers
58 views

After upgrade to 5.6 status still shows 5.4.0

I have CiviCRM for Drupal 7. Just upgraded from 5.4.0 to 5.6.0 via drush. Everything seems OK, including database. Drupal module page shows 7.x-5.6.0. However, CiviCRM status page still thinks that I ...
2
votes
3answers
70 views

Upgrade Civi first, or Drupal first?

I have a Civi 4.4.4 install on a Drupal 7.37 and I want to upgrade both: the Drupal to 7.59 (which I think is the latest in D7?) and Civi to the latest 5.6.0 if possible. I am totally new to both of ...