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Questions tagged [upgrade]

Questions related to civicrm upgrades or updates

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“System Status: Error” I updated to CiviCRM 5.12.0 hosted on WordPress internally on a QNAP TS-251+ Server. Where do I go from here?

System Status: Error Cron Not Running (CiviCRM Homepage says "Loading...) Configure Default Mailbox (CiviCRM Homepage says "Loading...) Complete Setup (CiviCRM Homepage says "Loading...) MySQL utf8mb4 ...
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24 views

Upgrade from 5.10 to 5.12 contact images no longer appearing

I'm wondering if anyone is experiencing a similar issue. I upgraded to 5.12 this morning and now it seems contact images are not displaying... I grabbed the url /wp-admin/admin.php?page=CiviCRM&...
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2answers
98 views

Weird issue when upgrading to 5.12 - errors re deleting a payment processor type

I don't know why it would want to delete a payment processor type, but it did. I ended up clearing the civicrm cache again and running the upgrade again - this time with no issue.
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1answer
31 views

CiviCRM upgrade can't find core module in Drupal

I'm trying to run a civicrm core module upgrade on a drupal 7 site. I follow all of the posted instructions, but when I run the civicrm/upgrade I get a white screen. When I return to the drupal ...
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1answer
21 views

Civimail gives a blank page

Upgrading to Civi 5.11.0 in a Joomla 3.9.4 site (with templates & cache flushed) has left Civimail (via New Mail or Reuse) producing only blank pages (with menus and Civi's footer). There is no ...
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1answer
27 views

How can I create a copy of my CiviCRM site?

Upgrade instructions include: Use your backup to create a copy of your site (directories and database), and ensure that this copied site works correctly. How can I create a copy of my CiviCRM ...
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24 views

stripping www from civicrm.settings.php

I notice - does anyone else? - that the 5.10.1 and 5.10.4 Civi upgrades strip www from the base URL in components/com_civicrm/civicrm.settings.php and administrator/components/com_civicrm/civicrm....
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1answer
39 views

Can I upgrade a drupal 7 + civi site to drupal 8?

There is maybe a simpler path but this worked for me. Documenting this here since I don't know where else to put it.
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1answer
28 views

Upgrade 5.2.2 to 5.10.4 fails with UPDATE civicrm_msg_template error

Wordpress 5.1 This is similar to Upgrade script (5.0.1 to 5.4.1) / DB Syntax error - UPDATE civicrm_msg_template SET msg_text for which I don't understand the solution - if in fact one was provided. ...
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2answers
40 views

Detail instructions on manually updating message templates (5.9.0 to 5.10.4)

We just updated our CiviCRM (Wordpress) from 5.9.0 to 5.10.4. Prior to the associated database upgrade, I got this message about having to upgrade our customized message templates. I screen copied the ...
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2answers
41 views

What is the best way to raise awareness of a extension upgrade that breaks core fuctionality, e.g. all the menus went away?

On Friday one of the extensions, summaryfields popped up showing there is an upgrade available. Well, for many, this upgrade causes all the civi menus to go away. So while people should never ever ...
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1answer
43 views

DB Error: unknown error when accessing any report menu after upgrade to 5.10.0

I have just updated CiviCRM under Joomla! from 4.7.6 to 5.10.0. The upgrade went well, with no issues. I have following the instructions on the page "Upgrading CiviCRM for Joomla". I can use CiviCRM ...
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0answers
21 views

Why when upgrading civi via drush I always get You are already upgraded to CiviCRM version-I'm-upgrading-from?

I saw a bug out there on this but it's old and claims to be fixed. I keep thinking the next time I do an upgrade, it'll be fixed. So for example: upgrading from 5.9.1 to 5.10.0 drush civicrm-...
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40 views

System Status: Error after upgrade to 5.10.0

I upgraded from 4.4 to 5.10.0 (WordPress). Upgrade seemed to go fine. Now when I go to the home page for CiviCRM, I get a blank page with System Status: Error in the footer (in pink). There are no ...
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1answer
36 views

Change email address

We are transitioning from an older version (4.1.5) of CiviCRM to a newer version (5.8.2), and the email address is old (2 staff people previous to me) - how do I update it?
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2answers
27 views

Joomla move to another server/test env

I administer a website for a small local charity which has Civicrm 4.7.6 / Joomla 3.6.4 with php 5.6. I am wanting to upgrade all 3 to latest versions. In order to do this i need to create a test copy ...
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2answers
67 views

DB Error: no such field after attempt to upgrade from 4.7.14 to 4.7.19

I'm administrating an not-often-maintained site and seeing that 4.7.14 is reaching end-of-life, i attempted to upgrade it to 5.9.1 (a brainless reckless move). The upgrade went as usual but stopped ...
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2answers
71 views

CiviCRM 5.9.1 Cannot Read Database Information

CiviCRM 5.9.1 WordPress 5.0.3 PHP 7.2 Upgraded after migration between servers from 4.7.29 w/o issue. When I went inside the CiviCRM it asked me to redo everything like a new install. I went to the ...
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2answers
100 views

CiviCRM 5.9 upgrade

I just finished the upgrade, and I'm getting an error list at the top of some panels consisting of a series of identical messages: Notice: Undefined index: name in CRM_Core_SelectValues::...
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1answer
35 views

when upgrading should i delete all files AND all folders in templates_c directory?

I am following the wordpress upgrade procedure here: https://docs.civicrm.org/sysadmin/en/latest/upgrade/wordpress/ the instrucutions say to clear cached files by removing all files in the ...
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36 views

Network Error Related to CiviCase After Recent Upgrade to 5.8.2

I am new here and not an IT person so hopefully I ask this question correctly and with enough detail. We upgraded over the weekend from CiviCRM 4.7 to 5.8.2 (drupal) and each time I login to the ...
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1answer
46 views

Upgrading WP to 5.0.1 deletes civicrm uploads folder

When upgrading a WP multisite to 5.0.1, it completely removed contents within the civicrm uploads directory. I then restored the folder from the backup and all worked. But this is weird, does anyone ...
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1answer
42 views

Quicksearch “name/email not found. Did you mean to search by name/email instead ?”

After a Civi update from 4.x to 5.8.1, quicksearch stopped searching on email addresses when using the name/email option (the first and default option in the dropdown). It returns no results, and ...
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3answers
58 views

How to manually trigger update hook for an extension?

Question: When upgrading an extension from the UI on Site A it will update the files and run the update hook. How do I manually execute the update hook for the extension on the other Site B, C, etc? ...
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3answers
84 views

What is the recommended upgrade increments to CiviCRM 5.7 from CiviCRM 5.0?

I've done lots of CiviCRM upgrades over the years in Drupal but I've had CiviCRM complain in the past if I skip too many versions so I'm being a little overcautious maybe. I have a Drupal 7 / CiviCRM ...
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1answer
36 views

recent CRON error on WP - after upgrade to 5.6.x

Recently updated to 5.6.1 (skipped a couple of the 5.x versions but the rest of the upgrade seems to have been successful). Running WP 4.9.8 / php 7.1.5 After the update I started getting 'Cron not ...
3
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1answer
56 views

Unable to create InnoDB tables. MySQL InnoDB support is required for CiviCRM but is either not available or not enabled in this MySQL database server

I'm trying to install an old CiviCRM version on Drupal 6, the purpose is to migrate an old database data to the latest CiviCRM version, but I'm getting this error when I try to install CiviCRM in a ...
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2answers
52 views

After upgrade to 5.6 status still shows 5.4.0

I have CiviCRM for Drupal 7. Just upgraded from 5.4.0 to 5.6.0 via drush. Everything seems OK, including database. Drupal module page shows 7.x-5.6.0. However, CiviCRM status page still thinks that I ...
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3answers
58 views

Upgrade Civi first, or Drupal first?

I have a Civi 4.4.4 install on a Drupal 7.37 and I want to upgrade both: the Drupal to 7.59 (which I think is the latest in D7?) and Civi to the latest 5.6.0 if possible. I am totally new to both of ...
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3answers
37 views

Upgrade CiviCRM 3.3.2 to the latest on Drupal 6

I've been trying to upgrade CiviCRM to the latest. This is what I've been planning to do: Update to the latest availale on drupal 6, then upgrade drupal 6 to 7, update CiviCRM on the latest available ...
3
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1answer
101 views

Upgrading from 4.7.25 to 5.6.0 breaks CiviCRM

When attempting to upgrade CiviCRM version 4.7.25 to 5.6.0 I ran into a number of issues. To rule out this is caused by something specifically from 5.6.0 I also tried 5.4.0. Unfortunately, this did ...
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0answers
29 views

Upgrade to Civicrm 5.5.3 fails

Error message when I run http://example.org/wp-admin/admin.php?page=CiviCRM&q=civicrm/upgrade&reset=1 Does anyone have any ideas? Initialization Error Array ( [callback] => Array ...
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1answer
17 views

Problem with Aggregating Households Extension after upgrade to 5.3.1

I had this problem after another upgrade and can't figure out how I solved it! (Posted as an issue at github as well.) Extension installed, Enabled | ver 1.2 and at /home/MYSITEDIR/public_html/sites/...
2
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1answer
29 views

Upgrading from 4.6 to 5.5.3 - [Error: Remove Moneris] CiviCRM_API3_Exception: “Could not delete payment processor type”

This is a Drupal 7+CiviCRM deployment. Trying to upgrade to 5.5.3 - we're getting this error that stops the upgrade script. Is there a database value I can edit to skip over this to proceed with the ...
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2answers
22 views

Mailing template not picking up images

Drupal: 7.59 CiviCRM 5.3.2 After Upgrading to 5.3.2 my mail temaplates are no longer showing the images (logo signature) I checked the path in the template and they are correct but the generated PDF ...
2
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1answer
48 views

Upgrade to CiviCRM 4.3 failing on DROP FOREIGN KEY

I have successfully upgraded many other CiviCRM installations over the years, but I've been unable to work my way through this issue so far. Ubuntu 14.04 MySQL 5.7.23 Apache/2.4.7 PHP Version 5.6....
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1answer
37 views

Error Upgrading DB to 4.7.18: SQL

[Error: Upgrade DB to 4.7.18: SQL] [nativecode=1062 ** Duplicate entry 'Chandigarh-1101' for key 'UI_name_country_id'] How can I fix the error as given below: INSERT INTO `civicrm_state_province` (...
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1answer
47 views

Wordpress CiviCRM site unusable after database upgrade from 5.4.0 to 5.5.1

I'm relatively new to CiviCRM and am trying to get a client set up with the platform. I like it overall, it seems much more usable than most I've touched in the past. All seemed to be going well ...
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0answers
10 views

unserialize() error in report forms

I've just upgraded a test system running under Joomla to 5.5.0. Looking at certain reports gives this error: Notice: unserialize(): Error at offset 166 of 1907 bytes in ...\administrator\components\...
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27 views

Error: Cannot read unrecognized property CRM_Core_Config::$mapGeoCoding

I have just upgraded from CiviCRM 4.6 to 5.4.1. We are getting an error on our events pages Cannot read unrecognized property CRM_Core_Config::$mapGeoCoding I have tried to search for a fix, but ...
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4answers
111 views

Upgrade script (5.0.1 to 5.4.1) / DB Syntax error - UPDATE civicrm_msg_template SET msg_text

Context : Wordpress 4.9.8–fr_FR, PHP version 7.0.22, libmysql - mysqlnd 5.0 Hello When trying to run the upgrade script from 5.0.1 to 5.4.1, I got this issue : Aug 31 13:51:25 [info] $Fatal ...
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1answer
35 views

Database update failing for CiviCRM upgrade in Joomla 2.5

I have installed Civi 4.2.19 in Joomla 2.5, to upgrade the 4.1.1 version. I cleared all cache and then tried to run the database update. I got this fatal error: Fatal error: require_once(): Failed ...
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2answers
142 views

Upgrade to 5.4.0 Fields Not Loading

I'm on Drupal 7 CiviCRM 5.2.0. I've updated to 5.4.0 and received no errors. However, I started seeing that icons on the civimenu are not showing. When I lookup a contact, everything seems fine, but ...
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1answer
28 views

Upgrade URL not working. Drupal7

I have civicrm on a local server using Drupal7. I have had the same issue with every recent upgrade. The SysAdmin manual contains the following url to update the database following an upgrade: http://...
3
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2answers
176 views

Unable to use ckeditor after upgrade to 5.3.1

After an upgrade from 4.7.28 to 5.3.1: Text areas (e.g. editing an event description) have a blank part of the screen in place of the normal editing box. The configure page of the ckeditor is also ...
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1answer
84 views

Upgraded to 5.3.2 from 5.3.1, now warning Cron not running - log shows it is at 10 minute intervals - Ignore?

Running on Wordpress 4.8.7. No problem with Cron on 5.3.1, but right after upgrading we're getting warning that cron is not running. "Cron Not Running- Last cron run at July 28th, 2018 3:20 PM." ...
2
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1answer
38 views

CiviCRM upgrade paths

I have Civicrm 5.3.0 on Wordpress. - It says need to upgrade a security patch. Should it be 5.3.1 or 4.6.38 first? Want to end up with 5.3.2
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2answers
70 views

problems with upgrade on multilingual site (in this case 4.7.31 to 5.3.1)

When upgrading a multilingual site, after the database upgrade ran the site would not correctly load the status page (or any page that loads via javascript), for one example, the url used in the html ...
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1answer
67 views

CiviCRM upgrade from 4.6 to 5.3 > [warning] Both parameters should have an equal number of elements Relationship.php:2222

Subject says it all. Just wondering if anyone has seen something like this before?
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1answer
66 views

civicrm/upgrade?reset=1 to 5.3.1 from 4.7.30

Sorry, due to an error, we are unable to fulfill your request at the moment. You may want to contact your administrator or service provider with more details about what action you were performing when ...